Kohl's Corporation

The refund has been processed back to the appropriate forms of tender. We are unable to change the way the refund was processed.

We have converted to a different system since 2012. Due to this, we are unable to pull up the details of the order. We advise the customer to reply with the order details including the order number, item description, sku or uPC number and amount of item so that we may research this further.

We apologize for the unsatisfactory service our customer received from our Kohl’s team. Our records indicate that when our customer contacted us on 03/01/2016 she was not able to provide valid coupon numbers during the call. We would be more than happy to rectify this for our customer, we advise the...

customer to respond with the corresponding coupon information so we may apply the credits as a gesture of goodwill.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

While we appreciate our customers business, unfortunately, if lost, Kohl's Cash is unable to be retrieved. While we are unable to accommodate for the lost Kohl's Cash, for future orders we encourage our customers to download the Kohl's App, and store their Kohl's Cash digitally in their "Mobile...

Wallet." This ensures that earned Kohl's Cash will never get lost again.

Without more information provided, we are unable to look into our customer's concern further. At this point, we do consider this matter closed.

We were able to verify that due to associate error, the customer's order was erroneously duplicated. We have processed a return for Kohls.com order # 4211531577, back to the customer's VISA ending in 4080. We advise our customer to allow 10-14 business days for the credit. We apologize for the...

inconvenience.

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order [redacted] in the amount of $30.58. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours...

could be sooner or later.

We make every effort to ensure that we have
enough merchandise to meet the needs of our customers. However, on occasion, an
item may out-sell our expectations or we may not receive the anticipated stock
amounts from our vendors. In addition, please be advised that the selection of
merchandise...

may vary by store. Some merchandise may not be available at every
store and merchandise or promotional offers available online at Kohls.com may
vary from those offered in Kohl’s stores. Our products are placed in our
advertisements in order to alert our customers of the sale price of that item,
based on availability. This information is stated on the back of our sales
flyers. If she would like to return the item to the store to receive
an immediate refund she is welcome to do so. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]0. I sent the complaint at 2/23. You sent a replace credit at 2/25. What a coincidence!1. I don't agree the refund amount of order#[redacted]. List how do you calculate.2. I'll get the police report, but your agent said you'll refund me at the beginning. You waste me a lot of time continuously without apologies.3. I indicated your incident#[redacted]. But You INTENTIONAL ignore it.You MUST resolve it. Where is my credit? IRS will include interest, do you?  
Regards,
[redacted]

We appreciate the information provided by our customer. We have applied a
credit in the amount of $81.62 to the Kohl's Charge ending in 5194. Please
advise our customer to allow 5-7 business days for it to reflect on their Kohl's
Charge.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for any additional disappointment.

Kohl’s Cash has always been valid during the redemption periods listed on the coupon only as we want to allow all customers' the opportunity to take full advantage of this promotion. However as of August 1st, we will be enforcing this policy and allowing for a grace period of 48 hours...

after date of expiration to accept Kohl's Cash. His feedback/concern will be taken into consideration to future changes to our Kohl’s Cash policy.

We have applied a $75.00 credit to our customers Kohl's Charge ending in [redacted]. Please advise our customer to allow 3-5 business days for it to reflect on their Kohl's Charge.

I have documentation proving that Kohls did not uphold their promise to reorder my merchandise that they neglected to ship, at the same price. Now the company is requesting I spend more money with them.

We regret the customer's desired merchandise was lost. We partnered with FedEx in an attempt to locate the item to no avail. We have processed a return for the missing TV from Kohls.com order #3708070450. We advise our customer to allow 10-14 business days for the credit to appear. Regrettably the...

merchandise is no longer available. We apologize for any inconvenience.

We apologize for the inconvenience our customer experienced when attempting to make a return.  Can the customer please confirm which store location she attempted to make the return, if possible. Once we have that information, we can address our customer's complaint accordingly.

Our records indicate the shoes on our customers account were purchased for $59.99 minus a 30% discount, plus tax the total came to $44.94. We applied a credit to our customer's account for this amount which generated a credit balance on the account. We have mailed the credit balance in the...

form of a refund check. Please allow 7 to 10 business days for the check to arrive. We apologize for any inconvenience our customer has experienced.
In the future, a return is processed based on the original tender. If the merchandise is purchased using a Kohl's account, the refund needs to be applied to the Kohl's account. If the account has a zero balance, the credit balance generated from  the return is applied to the customer's next purchase or the customer may request the credit balance mailed at any time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If I receive the check, I will accept this and close the case.  However, I am reluctant to do so until the check is in hand.Thank you.
Regards,
[redacted]