Kohl's Corporation

We have processed a return for Kohls.com order #[redacted] on 02/09/16. We advise our customer to allow 10-14 business days to receive this. We sincerely apologize for the delay and any inconvenience.

Upon review, we were able to locate an order that was attempted to be placed by the customer however was not completed. The $40.95 used on the attempted order will be mailed to the customer. Please allow 10-14 business days to receive this. In addition, we are happy to credit $10.00 to a future...

order for the used Kohl's Cash. The customer will need to reply with the new order number to make the adjustments.

We can schedule a pick up for our customer, if she would like. Please have customer confirm the best email address, where we can send a shipping label.

We have no records of any known system issues that would cause the customer to place multiple orders. The multiple transactions were not due to a Kohl's error. The customer has been provided her return options if she desires a refund.

We apologize for any confusion, but this coupons states ‘30%
Off When You Use Your Kohl’s Charge.’ While other coupons may allow for multiple
forms of tender, a Kohl’s Charge must be used as the tender for this particular
coupon.

At this time we are
able to confirm the customer’s inquiry was forwarded to the requested parties.

We apologize for the inconvenience the customer experienced. We are more than happy to research our customer's concern. We have partnered with our ronline ordering department to find a resolution. Once we have a response, we will be more than happy to follow up with our customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined yet again that this does not resolve my complaint.   This is just another auto-response.  I doubt any of the details within my complaint have been read thoroughly or at all.  I will continue to reject any response until my complaint is fulfilled.
Regards,
[redacted]

We have processed a
credit back to our customer’s VISA ending in [redacted] for the missing items she did
not receive with her Kohls.com order# [redacted].
We advise our customer to allow 10-14 business days for the credit to appear on
her account. We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Kohl's requested further information.  I have attached 4 images of the item.  I had disassembled it to put it back in the box to take it to the store.  I can re-assemble it if that type of image is required.  Please advise on this.The store I sent to was:  1505 Springfield Dr. Chico CA  Thank you and please advise of further steps.  Regards,  [redacted] Kohl's Chico1505 Springfield DrChico, CA 95928Kohl's Chico1505 Springfield DrChico, CA 95928

We have verified a credit was applied to our customers Kohl's Charge ending in 7521 on November 16, 2016. It does appear in the amount of $42.49.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I ave attached the return slip and what I bought online. They DO NOT match. A shame that a compant that states they have a hassale free return policy would but someone that had brain surgery through such trouble.
Regards,
[redacted]

Kohl's stands by it's previous statement. At this time, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I know that KOHLs believes that they have sent the awards by email, but they have not been received or used. They appear unwilling to try to figure out why I have not been receiving their emails and instead just continue to deny there is a problem. That's not helpful AT All. They are not even going to try to figure out why they are unable to get these to me. That's a poor attitude toward a very long and loyal customer.  It is truly offensive and hurtful to me that they are not even willing to try to determine what the IT problem is and will continue to say they are sending me awards that I am not receiving. Pity. Just lost much of my loyalty.
Regards,
[redacted]

Upon review of her order [redacted], a label was created for the missing item however the package was never picked up by our carrier causing a mis-ship. A refund will be processed back to the form of tender used. We are unable to ship another item at this time. If the...

customer would like to reorder the item, we are happy to honor the original sale price of the item. The customer will need to reply back with new order number so that we can make the necessary adjustments. We apologize for any inconvenience.

Our records show all applicable credits have been returned to the customer.  Additionally, the customer was contacted by an Advisor in the Executive Office on 12/08/15, and 12/16/15 to discuss her concerns. We apologize for any additional disappointment.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Although originally the address was wrong, within an half hour after realizing this I contacted one of your representatives from Kohls on your chat box help.  I have a copy of the discussion with that representative and they assured me that possibly it could be corrected at that point, the address, or that upon its return to the warehouse that it would be sent out to my corrected address.  Because if I didn't think that either of those was not exactly the correct advice, I would have cancelled this order.  I am shocked and quite frankly surprised that you would still agree that although a valued customer does not have that merchandise that I would still be responsible to pay for it.  And I have started.  Again I do not know of one business in this country that would go along with that.  I have just made my first payment on this bill.  And I believe I will not be paying another dollar towards it since I do not have the merchandise. You have lost a great customer and I will share that with family and friends.

We stand behind our previous statement and consider this matter closed.

Our records show a return for Kohls.com order #[redacted] was processed on 11/26/15. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]