Kohl's Corporation

We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may...

vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. We understand the customer was given a ticket for a limited quantity item. The ticket  received only ensures that the price is honored at the register. Unfortunately, it does not guarantee the availability of the item. Certain electronics and deeply discounted items may have limited quantities. We are unable to comply with the customer's request for the desired merchandise, and Kohl's Cash. We apologize for any disappointment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Thank you, I have received a credit of $37.05.  
Regards,
[redacted]

Our records show UPS tracking #1Z76A26E2697487807 was initiated for the incorrect merchandise the customer received from Kohls.com order #3336137594. The customer has been advised that once we received the merchandise  back to our warehouse, a return credit will be processed. We apologize for...

the error, and any inconvenience.

We have reviewed the customer's Kohl's Cash claim. We have processed a credit for the missing Kohl's Cash to the customer's account on 12/07/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I gave them screenshots. I would like the complaint to stand on record that they sent codes that did not work and did not honor sales offers. 
Regards,
[redacted]

Our customer has reached out directly to our Executive Offices and is
working directly with our offices in regards to their return. At this time, we
consider this matter resolved.

The customer has been advised to contact us at  ###-###-#### to have the initial check
canceled if she states she has not received it. When the customer contacts us
we will issue a new check. We apologize for any additional disappointment.

We apologize that the customer purchased a damaged product.
We have refunded the customer’s Visa card ending in 4509 for the amount of
$51.69. The customer should receive this refund within 7 days.

We apologize for the inconvenience our customer has experienced due to Order 555638589. We did process a return for the item and have replaced a new order for our customer for the missing item from her original order. The new order number will be 5742725548. Our customer will receive tracking...

information via email , in regards to a shipping time frame.

Kohl’s strives to offer a variety of promotions that all of
our customers can take advantage of. We would like to confirm that at this
time, we do not offer customers military discounts. The offering of this
discount is at the discretion of the [redacted]. We recommend that the
customer...

contact their local store and speak with the [redacted] directly
regarding any offers that they may have available, as well as for any needed pricing
adjustment.

In order for us  start researching our customer's concern. Please have the customer confirm the order number. We located Orders 8835020915 and 8889643438. Can she confirm which one she is anticipating the refund for so we may address her inquiry.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The response is not acceptable. In the file, it is apparent that Kohl's messed up this order completely and caused me several inconveniences which were included in my last complaint. This needs to be resolved and Kohl's can be assured that this will be he last time I order anything from them. I've spent over 2k this year alone! 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret the customer did not receive their Kohls.com order in the anticipated time frame. Due to the time of year Kohl's as well as shipping carriers may experience delays. It is never our intention to inconvenience our customers. We apologize for any additional disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I just saw this email.Kohls has changed their webpage very recently to state what is stated on this reply. I copied and pasted what their webpage said at the time I sent the letter to the CEO of Kohls. I will try and attach the letter I sent to both Customer Service at Kohls and the CEO of Kohls. I did not receive a reply from either sources.
Regards,
[redacted]

We understand the customer's frustration, and are happy to honor the original price paid for the item on a new Kohls.com order. Regrettably, orders are unable to be processed without a valid form of tender.  We apologize for any additional disappointment.

Please note the telephone number that contacted you is a valid phone number that belongs to Kohl’s. When you dial the phone number, you receive the message ‘Welcome to Kohl’s, where you can always expect great things. For efficient service, please choose one of the...

following options; to enter your account number, press 1 to enter your social security number press 2, to speak with a customer service professional, press 0’. We may contact accountholders to provide a payment reminder or to discuss other account concerns. Upon review of your account, a minimum payment was due on August 10th in the amount of $25.00. We have not received a payment therefore your account is past due. We encourage her to contact our Collections Department at ###-###-#### to make payment arrangements in order for the calls to stop.

I again am gonna state that I have faxed proof to your corporation twice now I have confirmed again today it that was received October 19th I spoke with John a CSR at your corporation and he's the only one that's been willing to help me this far he stated you do have the FAX again and he has sent an email to your people to work on this this needs to be resolved this is the on long enough for you to refund me $142.52 that you owe me. I'm just not understanding how [redacted] called me and I have a voicemail stating that you guys did find the problem and that the money would be issued back to me now you can't seem to find it again when is the story going to match up and when am I going to get my money back that's what you need to work on I am not trying to be evil I am just frustrated and not understanding the problem

We work very hard to accommodate and serve our customers to the best of our abilities. In an effort to service customers when help is needed, call boxes are located in four locations throughout each store. These will assist in paging for assistance. In addition, we have forwarded this...

concern to the store's Management Team for follow up within their store. We are sorry for the inconvenience experienced.

We advise the customer to reply with her original receipt information starting with the date so we may review the discounts applied. The customer is also welcome to return to the store for a breakdown as well.

Upon review of the customer's account, the customer was advised and agreed to pay $87.98 to bring account current and have a late fee waived of $35 however a payment of $59.86 was received. Due to the agreed upon amount not being paid, the late fee was not waived. We have waived the balance on...

the account that included the late fees however we are unable to update the credit report as the agreement was broken by the customer initially.