Kohl's Corporation

The charges on the customer's charge card were authorizations that went to their charge card company when they hit "Place Order."  A customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order status. The customer's credit card company...

holds these funds; however, these authorizations will drop automatically within several business days. Our records indicate all pending charges have been released from her bank account. We apologize for any inconvenience.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]this is partially resolved. Kohl's did in fact finally get the pick up order correct. We are now waiting on Kohl's bill to see if in fact they credit the correct and complete amount. If that happens, we will consider this experience completed.  Thanks for your help and patience. [redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached my communications with the customer service department of Kohls, the last of which promised a refund would be awarded no later than November 10th 2016. Insisting that I wait any longer than I already have is not only unprofessional but also unfair. See attachments.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I have attached the letter the store manager at khols wrote stating she took the good back and it was fraud.
Regards,
[redacted]

We are more than happy to research our customer's concern, but more information is needed. • Please have the customer confirm the resolution they are seeking, the customer has returned $167.62 in merchandise from Kohls.com Order 9046994056, which would cause her to lose all of her Kohl's...

Cash.

We regret to hear of the inconvenient and disheartening situation regarding the customer's recent Kohls.com experience. We recognize the importance of providing great service at all times. We would like to assure the customer this is not indicative of our service. Our records show a return for...

Kohls.com order #[redacted] was processed on 01/19/16, back to the customer's VISA ending in [redacted]. Once again we apologize for any inconvenience.

We...

recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service. Our customers are very important in our continued growth and success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and we are sorry our associates did not provide the service anticipated.

Our records show a UPS pick-up was scheduled for Kohls.com order #[redacted]. We advise the customer track the return with the following tracking number 1Z76A26E2699069292. The customer will be credited for the merchandise when it returns to our warehouse. We apologize for any inconvenience.

The customer does not need a packaging slip to return the item. Please have her go to the store to get the lowest price within the 13 week period.

Unfortunately, the images did not come through, please send in as an attachment via the Revdex.com.

We apologize to the customer for the inconvenience of having to go to the store, only to be told that she could not return the rug.  We encourage our customer to go back to the store when it is most convenient for her and speak with a member of management. We are able to facilitate a return for...

the rug under our hassle free return policy for the full price she paid for the item, given that our customer still has her receipt. If she does not have her receipt, she will be given a Kohl's Merchandise Credit (KMC) for the lowest selling price within a 13-week period. For more information, our customer is welcome to view our return policy here: [redacted]

We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may...

vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. Additionally, the tickets provided only ensured that the price is honored at the register,  it did not guarantee the availability of the item. Certain electronics and deeply discounted items may have limited quantities. We are unable to accommodate the customer's request for a rain check, and we apologize for any disappointment.

We regret the customer received the wrong item on multiple occasions. After researching the customer's concerns, we are able to confirm there was a ticketing issue, and regrettably the desired merchandise is out of stock. We have also removed the item from Kohls.com. We apologize for any...

disappointment.

Thank you for attaching confirmation page. We apologize for
the inconvenience cause by order 868973451, and have applied a credit for the 6
items sent to the incorrect address. We have processed a credit for $130.85 to
the Kohl's Charge ending in 5936.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This entire complaint began because Kohl's would not honor the 20% discount they originally quoted. A 20% discount was exactly what I should have received from the beginning. This last response from Kohl's states that they would offer 20% off a future order for me. I would absolutely have accepted that, as that has more value than $50. However, I just contacted customer service to place an order and was told by the customer service representative (his name was David) that the 20% discount had been denied by the company. He then placed me on a 15 minute long hold (more wasted time) and offered me a 15% discount.Now, this complaint is about more than false advertising and fraud by Kohl's; It is now about lying, cheating, and stealing from a customer. It is absolutely unacceptable for you to tell the Revdex.com that you will honor the 20% that should have been honored initially, and then lie to the customer and not offer this at all. I cannot express my dissatisfaction enough. I have wasted so much time on this entire situation. I only hope this somehow benefits other customers in the future as it is showing the true character of the company. I have shopped here for so many years and given Kohl's my money and business over so many other stores. It would be difficult to truly put my full disappointment into words.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not consider it closed as I am the one without my coffee maker.
Regards,
[redacted]

We are more
than happy to research our customer's concern. Please inquire with our customer
about the gift cards. We would like to know if the customer has them in their
possession, if so, can they please provide the numbers.

Based on retail value of Order 8637649322,  the customer would need to file a police report and file a claim with UPS. Kohl's can verify that UPS picked up the item from our fulfillment center. UPS has confirmed that they met someone at the residence. At this time, we consider this matter...

resolved.

We apologize for any inconvenience our customer has experienced during her most recent store visit. We are partnering with our store for more information. Once we have received more information from the store, we will be happy to reach out to our customer.