Kohl's Corporation

We apologize for the inconvenience our customer experienced with Order [redacted]. Can the customer please clarify if the item has been returned to Kohl's, so that way we can expedite her return. It does not show a return being received as of yet on Kohl's end.

The return was processed on December 28, 2016. Please allow up 3-5 business days for it to appear on our customer's Kohl's account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The issue was not that there were not enough to purchase.  The issue is that the product is advertised to be twice as much as you actually receive in a package.
Regards,
[redacted]

Upon review of your concern, it does show
the full return was done on November 26, 2016 which is why the original was
voided. Another $30.00 in Kohl's Cash was reissued the on November 26, 2016,
since it was returned, so the Kohl's Cash was handed to whomever made the
return on November 26, 2016. We have researched it further and at this time,
considered this matter close.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We do have our premium electronics policy printed on the back of our
Kohl's receipts. Certain electronics brands or warranty products must be
returned within 30 days from the date of purchase with original packaging and a
valid receipt or account look-up. Refunds for warranty products are...

handled by
the warranty service provider. Even exchanges are not allowed on premium
products. The store must process a return and the customer can repurchase the
item. To view a list of Premium Electronics and Warranty products, please copy
and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/1086.
I hope you find this information helpful and apologize for any inconvenience
this may have caused.  We do stand by our electronics policy.

In accordance with Kohl’s standard practices and our desire to keep our loyal customers completely satisfied with their shopping experiences, we would be more than happy to facilitate a return and refund if the customer is not completely satisfied with her purchase. She may return any item, at...

anytime, for a full refund with a receipt. Returns without a receipt will receive a Kohl’s Merchandise Credit, good toward any merchandise throughout the store. Additionally, if  the Kohl’s Cash Coupons have been used, the system will deduct the coupons used value from the return amount. We apologize for any disappointment.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  I feel that the way the situation was handled was a horrible inconvenience to me.  Between live chat, emails, facebook messaging and  calls to the post office  I have spent more than a couple of hours trying to get what is rightfully mine.   The delays are not fair to the customer.  I did my part.  I ordered, paid and that is all I should have had to do.  Now another delay waiting for this credit.  It has been over a month since I placed this order and I still have to wait to get what is owed me with no thought to my time or inconvenience.  Good customer service would have taken care of this immediately and not required constant follow up or me being asked to trace the package and call the post office.  It should have been refunded in full right away.  You failed to do things you said you would within the time frame you gave.  I am now stuck with a gift card to a company I no longer wish to do business with because of the way this was handled. 
Regards,
[redacted]

Unfortunately, we do not issue cash back for Kohl's gift card. It is also stated on the gift card is only redeemable for merchandise at the Kohl's store or Kohls.com. It also states it is not able to be redeemed for cash or the purchase of other gift cards and also is unable to be applied as a form...

of payment to the Kohl's Charge. At this time, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].I spoke with the admin for the President of Kohls, as I had also sent an email to their CEO, and we talked about my complaint and it was resolved by kohls reshipping the item that was never delivered. I asked her why she could reship it and the CSR's could not, as that was my initial request on resolving my complaint, and I was informed "I don't know why they would have said that as the item was in stock." The item has been reshipped with a delivery estimate of March 30,2017. Should I not receive it, again, I will be sure to notify you.
 
Regards,
[redacted]

We apologize for the inconvenience the
customer experienced when attempting to place an order on Kohls.com.  We
did apply a $5.00 credit to the customer's Kohl's account ending in 5607. The
credit will post within 3-5 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I requested a call from [redacted] twice since opening this dispute and still have not heard back.
Regards,
[redacted]

We stand behind our previous statment to the customer.

We apologize for the inconvenience the customer experienced due to not receiving Order 5133256380.  We did process a refund in the amount of $82.23 on the Kohl's Charge ending in 4845. Please allow 5-7 days to have the credit reflect on the customer's Kohl's Charge.

Upon review of order [redacted], our records indicate a refund in the amount of $25.42 was processed back to the form of tender used on 12/29/14. In addition, a credit for the shipping charge was processed on 01/02/15 in the amount of $6.95 back to the form of tender used. The credit to your charge...

card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. Unfortunately, we are unable to ship the item. We apologize for any inconvenience.

Upon review of order [redacted], We confirm all four of the Dyson Vacuums have been received and refunded to the customer. Four gift cards were mailed to the customer as that is the form of tender used on the order. In addition, our records indicate the gift cards were used on a recent order...

[redacted]. The customer was properly refunded and has received the gift cards.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I didn't see any efforts from Kohl's to resolve my case.
Regards,
[redacted]

We apologize for the inconvenience our customer experienced with online
Order 7464462209. A refund has been processed as January 03, 2017 in the amount
of $389.54. Please advise our customer to allow 7-10 business days for it to
reflect.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11750894, and find that this resolution is satisfactory to me. 
Regards,
Stacey C[redacted]

Our records indicate we received her complaint through a different
channel and have addressed her concerns. The customer has been advised she has received all the appropriate return credit.