Kohl's Corporation

Upon review of the order [redacted], we
have already advised our customer that a credit return was processed. We advise
our customer that returns may take 14-30 business days to post to most major
credit card accounts. We apologize for the inconvenience, and poor customer
service...

experience.

We have
reviewed our customer's concern as well as received a response from our buying
office. They have confirmed the dress the customer is ordering is not available
and will not be carried by our vendor. For the inconvenience and frustration
our customer has experienced, we would like to send our customer a $30.00 gift
card. If the customer agrees, please have them confirm by replying with their
mailing address.

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

The return was processed in full upon review for Order 5563714850. It appears a credit was issued in the amount of $8.95 and the other will be $63.98 which totals $72.93. We have confirmation that returns were processed.

We have attempted to get in touch with our customer directly.  Please advise our customer to contact us directly at ###-###-####, so we may address our customer's concern.

We apologize for the inconvenience our customer has experienced recently
regarding her store purchase, At this point, the customer's only option is to
return the merchandise back to our store for a full refund.

We apologize for the inconvenience our customer experienced on their recent store visit. We will be more than happy to address our customer's concern, but we need more information. Is the customer able to provide the location of the store where this took place?

Our records indicate, there were several different purchase attempts made for the same item which violates our purchase limits with specific items. This information is listed on our kohls.com as well as all of our sales advertisements. We have removed the restriction however we will continue to...

monitor for quantity limit abuse and that we have the right at any time to deny him from making purchases on our site.

We apologize for the inconvenience and frustration our customer
experienced with online Order [redacted]. We have processed a full refund for
$14.97 which will be applied to our customer Kohl's Charge.

We have processed a return for the missing item from Kohls.com order #4384055902 on 12/22/15, back to the customer's MasterCard ending in 3498. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

We thank our customer for the valued feedback, and will forward this to the appropriate team for review. As we believe this was an isolated incident, our customer is welcome to shop Kohls.com again with no hassle.

We stand behind our previous statement. We are unable to honor refund the difference.

We have processed a return for Kohls.com order #[redacted] on 11/12/15, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

We are happy to honor the sale price for the replacement purchase of the damaged item she received however we do require a credit card on file as a security measure to ensure it's not a fraudulent purchase. We apologize for any inconvenience.

Please have the customer verify the order number. We are unable to link the customer's email provided in the complaint to an email on a order.

We have updated the balance on the following gift cards for our customer:1110210833770247736- $472.971110210384451260630- $472.97We apologize for the inconvenience this many have caused.

Our records show the customer was contacted by an Advisor in the Executive Office, and her concerns were addressed. The applicable credit was processed, and the customer was offered 30% off replacement item and free standard shipping. We advise the customer to reply with the new order number to receive the applicable credit.

We advise her to reply with the Visa gift card numbers on the card and where this was obtained as we are unaware of such promotion. Once we receive this information we can investigate further.

The portion
used with a gift card was returned to a Kohl’s Merchandise Credit, and mailed
to...

the customer via USPS. Please allow 10-14 business days to
receive this. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's tried to sell me two damaged diamond rings and a third diamond ring that was of such poor quality that it was appraised for $5000 less than the retail value they advertised it at. It is no coincidence that 3 of the same rings were faulty. I fully understand that in normal circumstances if  a customer returns something they get the used Kohl's cash deducted from the refund but this is not a normal circumstance. I never intended to return this ring. It was my engagement ring and was supposed to be forever. It was upsetting enough to have to exchange it once but after 3 times of trying to get one that was acceptable Kohl's failed to provide me with a replacement that was of an acceptable quality and not damaged. If I could have kept the ring they would have no problem in letting me keep my Kohl's cash. I tried everything 3 times to keep this ring and it is solely Kohl's fault that I could not because they were never able to provide me with a ring that was not damaged and of inferior quality. Because Kohl's forced me to have to return the ring without a replacement, I feel that in good faith they should never have deducted the value of the Kohl's cash from the refund. This policy should not apply to something that is their fault. Had I kept the ring I would have kept the Merchandise bought with the Kohl's cash and they would have had no problem in giving it to me, so there is no way they should now be deducting it from my refund when they are responsible for causing the need to return the item. I am extremely disappointed in their customer service. I have been a loyal customer and they have ruined my engagement and put me and my fiancé out of a lot of money that we should have to be able to put toward a new engagement ring of good quality. I was not only sold inferior products three times, but have been put through hell by this company that refuses to do the right thing. This policy on Kohl's cash should only apply to someone that returns something they don't want and should not apply to a customer who had to return something that Kohl's sold damaged three times with no replacement. Their inability to resolve this and do what is right considering the situation makes me never want to shop here again and to also warn others of their horrible customer service and them selling damaged and poor quality diamonds so that nobody ever has to go through what I have and have their engagement ruined
Regards,
[redacted]