Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This link does NOT provide rebates for my products!
Regards,
Jennifer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I just had another $145 debited from my banking account today. This is awful! You can't just keep taking people's money without their permission! 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Our records indicate we received her
complaint through a different channel. Upon review of her
Kohl's Charge account our records do not indicate the account has ever been
paid off. The customer has already been advised to provide proof of payment.
She should contact the Collections Department...

at ###-###-#### to resolve the
matter.

In order to assist our customer, we would need the receipt information or more specified information in regards to whose name was supposed to be on the Corporate Refund.  Our Corporate Refund department does not have any information listed under the name or contact information provided on the...

complaint.

We have processed a return for Kohls.com order #[redacted]
on 12/29/15, back to the customer's Master Card ending in [redacted]. We advise our
customer to allow 10-14 business days for the credit. We apologize for any
inconvenience.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The collections department won't listen and is disrespectful. All Kohls can say is contact them because they know what they are doing is unethical and illegal. They are not trying to make a resolution. You guys have over 180 negative complaints about Kohl's. I refuse to let this harassment continue as it is illegal to do what they are doing. I will conduct a complaint to the general attorneys office as a follow up. Thank you for your time Revdex.com.
Regards,
[redacted]

Our records indicate we received the customer's complaint
through a different channel and have addressed their concerns.

Our records indicate our customer was only charged for the items that were shipped. The order total came to $149.61 and that only for items that were shipped.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This situation continues to become more of a hassle.  After I had contacted Kohls.com customer service a fourth time to advise that the shoes are in stock online, even though the representative who advised me my order had been lost and the shoes were no longer in stock, I have had additional troubles.  I spoke with a representative, Gus, who confirmed the shoes were in stock and that he would honor the previous discounts.  When I had advised him that I had yet to receive my refund from my previous canceled order (part refund on my credit card, the other part as a merchandise credit) he advised that the credit had been made that day, which was a different date than was explained in my response from Kohls on the Revdex.com response.  He also advised that contrary to what the manager/supervisor had told me, the full amount was applied to my credit card and I would not be receiving a merchandise credit.  With this information, I had him order my shoes as I figured I was being reimbursed the full amount on my credit card.  I did receive my shoes on January 4.  That same day, I received my refund; however, the refund was split and I received part on my credit card and a merchandise credit/gift card in the mail.  I had wanted to use that merchandise credit/gift card to buy my shoes when it was reordered, instead I paid the full amount on my credit card and am now stuck with a merchandise credit for a store that I no longer want anything to do with.  I do not understand why nobody can reach out to me and I have to waste more of my time calling Kohls to fix ANOTHER error that they have made.  If you can't get your information and or shipping information right, you should clearly not be operating as a business.  I am now having to call Kohls for a FIFTH time to fix this problem and have absolutely no faith that it will be rectified because whether I speak with a supervisor or a regular customer service representative, I cannot get correct information.
Regards,
[redacted]

Kohl's offers merchandise to consumers through this site and...

its
retail stores. Kohl's is a
retailer, not a wholesaler, and Kohl's does not sell to
individuals or dealers for the purpose of resale to others. Kohl's reserves the
right, in its sole discretion, to limit the quantity of items purchased per
person, per household or per order.
These restrictions may be applied, at Kohl's discretion, to orders placed by the same Kohls.com account, the same credit card and/or orders that use the same billing or shipping
address. We stand behind the decision made by our Corporate Loss Prevention.

The customer is aware why she needs to contact our Corporate Loss Prevention directly and speak with them. Unfortunately, this is an issue that is unable to be resolved via the Revdex.com. She is aware. Are you able to close it?

I don't really understand what it is ur asking me to do here.. I have never done anything like this I am unfamiliar with what to do or what to say except the truth and the fact that I didn't get any refund from this situation.. yet they kept my jackets going on 2 months now thank u

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,   this is if they apply the credit back to my credit card account asap,  and I do not have to call or complain again about this complaint.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response offers no resolution.
Regards,
[redacted]

We are happy to schedule a UPS pick-up for the duplicate items and process an immediate return once they are received. Our records indicate the customer has requested a packing slip for the orders to be sent to her that has been mailed. In addition, our records do not indicate the customer being...

told to keep the items as this is not our normal procedure. We apologize for any inconvenience.

Upon
review of the order [redacted], we are able to
confirm the packages were shipped separately because the merchandise is sold as
a set of two. Our records indicate the package was redirected to the address
the customer provided our Kohls.com team. Also, it appears the customer received
a $30...

accommodation due to the inconvenience. If the package is unable to be
redirected the customer will receive a refund, and is welcome to re-order the
merchandise.

We apologize for the inconvenience our customer experienced with Order 6902955256. We are partnering with UPS to conduct a trace on the package since they confirm delivery. UPS states they will start the investigation and follow up within 8-10 business to see if they are able to locate the...

package.

Upon review of the order [redacted], we were unable to verify the order for security reason as this is why the order was cancelled. We apologize for any inconveniences.

We apologize for the inconvenience. We have processed a credit for $26.75 that will be applied to our customers Kohl's Charge. Please allow at 3-5 business days for it to reflect on their account.

At this time we advise the customer to respond with the Kohl's Cash number for further research.