Kohl's Corporation

We have attempted to contact our customer directly to address her concerns. Please have the customer contact ###-###-####, at her convenience. A voicemail was left this morning.

Upon review of original order [redacted], the items were cancelled due to issue with the form of tender used. In addition, our records indicate a new order [redacted], has been placed where she was able to earn Kohl's Cash. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I reject their non-response and believe that they are providing false and misleading advertising when they offer hassle-free returns.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We apologize for our customer’s frustration. Our customer
was in contact with our Corporate Refunds Department on 03/24/2016 and they
mailed out her merchandise credit
that same day.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for inconvenience the customer experienced due to the delay in processing his rebate. Upon review, we can confirm a prepaid $50.00 Visa gift card was processed on April 23, 2016. Please allow 7-10 business days to receive via mail.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As now publicly documented, Kohl's failed to properly address/acknowledge the complaint. The original complaint outlined an in-store pricing dispute, and rather than offering any true solution or explanation, Kohl's provided a false "canned" response regarding their purchasing department --- completely unrelated to the issue. I trust the Revdex.com is able to comprehend and reviews the comical responses from the business. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Please check the tracking number, it was never shipped out! I have tried calling customer service multiple times, none of the agents has any clue about what I asked for. That's why I had to make complaints through this channel. I hope and expect you to make it right once for all!!! So if you can, please ship the items out as stated in my order and please make sure that it indeed ships out!  Otherwise, please refund the order amount to my original payment method - Kohls gift cards! Please refund back to original cards.  It's been over a month since you said you shipped out the mechanize credit, so obviously it's got lost or your department never sent it out. Now I asked you to refund it back to my gift card (DO NOT send it out) or ship the items in my order!    
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They did not mention about money which was disappear after return and kohls cash . 293.60 USD ( returned amount received was 240.10 +50 USD kohls cash deduction still 3.50 USD missing in transaction) & $261.84 (219.04 Returned amount received was 219.04 +40 USd kohls cash , still 2.80 USD was missing in transaction )
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The customer reached out to us through a different channel. The customer is working directly with an associate in our Executive Offices.

We apologize for the customer's disappointing Kohls.com
experience. Our review confirms that the order referenced in the customer’s
complaint, valued at $172.95, was given to the customer for free. We believe
the free order is generous accommodation for the experience described in the
customer’s...

complaint. We politely decline the customer’s request for a $35.00.

Our records show the customer's concerns were addressed by our Corporate Refund Department directly. The customer was advised part of the refund was placed on the customer's account on 01/15/16.  The remaining part of the refund would be sent on a Kohl's Merchandise Credit via USPS. We would...

thins information was helpful.

We apologize for the customer's disappointment in our promotion. We are continually looking for ways to best meet the needs of all
customers and in turn, improve their experience. The customer's feedback is appreciated and will be taken under careful consideration.

Currently, we have a 14 day price adjustment policy for
items that were purchased through Kohl's. A credit may be issued to the
customer, for the difference between the sales price and the price the customer
paid. A price adjustment can be processed either in our physical store or via
Kohls.com....

The customer should return to the store with valid receipt for
assistance.
It is at the discretion of each [redacted] to honor
promotional offers outside of the valid dates. Though it is not our policy, if
the customer was informed she could redeemed the promotion, we advise her to
speak with the [redacted] directly.
Additionally, Kohls.com and our registers are only able to
issue Kohl’s Cash for qualifying purchases during the valid earning periods.
Regrettably, we are unable to comply with the customer’s request for Kohl’s
Cash. We apologize for any disappointment.

We apologize to our customer for the inconvenience they have experienced. Our records indicate the order submitted on January 4, 2015, for a Sterling Silver Figaro Chain Necklace (qty. 2) was delivered according to the carrier tracking on January 9, 2015. We regret to learn that our...

customer did not receive the package. Our records further indicate that you contacted us on January 14, 2015, and advised that you did not receive the package. A $120.50 return was processed the next day - January 15, 2015 for the order. This adjustment will reflect on the customer's bankcard statement. In order to submit a Kohls.com order for merchandise a form of payment is required to process the order.
We respectfully decline our customer's request for compensation.

Returns processed back to a Kohl's Charge account are removed from the balance not from the total payment amount due. In addition, our store associates do not have access to customer's Kohl's Charge account details. Per the Cardmember Agreement, a late fee is assessed when a payment is not received...

by the due date. We are unable to waive the late fee.

The customer has been in contact with our representatives in the Corporate Refund Department. We stand behind the decision made by this department.

First and foremost, we wish to extend an apology for the frustrating experirence our customer had with us at our [redacted], [redacted] store. We strive to deliver the highest level of customer service, and regret that we did not meet our goal and, more importantly, our customer's expectations. We...

regret the service our customer received did not meet our mutual expectations. Our customer's feedback is very important to us and their comments are instrumental in helping us to improve our processes and ensure that all customers have a great experience with Kohl's. We mailed a $10 gift card to our customer as an invitation to shop with us again.