Kohl's Corporation

The customer
contacted us originally on April 1st, 2016, and stated she accidentally left
her jacket in a dressing room. Upon review of our customer's claim, we are
unable to confirm her jacket was located in our store. The store states they
located a jacket, but it was not the customer's based...

on the description
provided. The customer states hers was blue, the one located in our store location
was black. We did advise the customer to file a police report and contact
either her homeowner's or renter's insurance, to see if there was a possibility
they would reimburse her for her jacket. As a gesture of goodwill, we did offer
our customer a $250.00 Kohl's Gift Card or a $200.00 corporate issued check, which
she states she found unacceptable. We inquired with her to provide proof of
purchase, but the customer states she is unable to locate it. Please note
Kohl's is not responsible for lost or stolen personal belongings. If the
customer reconsiders our offer, we will be more than happy to send her either
the $250.00 Kohl's gift card or $200.00 corporate issued check.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is not true that I informed the change of my address on Nov 26th.  Instead, I informed them on Nov 6th. A representative said she could help me change the address (by calling ups and FedEx), and another representative said he would refund me. Both happened on Nov 6th. Afterwards, since I didn't get refund, I called Kohls many times, and many representatives said they would refund me. Kohls should have all the records of our conversations.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]When I spoke to the male representative on the phone I told him that the item was already assembled and that is why I did not want to return it. It took 4 hours to put together. I have ordered several items through kohls and am disappointed.
Regards,
[redacted]

We have processed a full refund for both items for our customer. When she returned the item to the store, we did apply a credit in the amount of $19.57 to our customers Kohl's Charge. Also, she was provided a Kohl's Cash in the amount of $31.57 that was used on the same day to purchase toys. At this time, we consider this matter closed.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spent at least over 4 hours across multiple phone calls with Kohl's in the last two months requesting a refund. All the answer I got was I will get a refund in 14-30 business days. I do not wish to spend another several hours begging for my refund. I want my refund be issued immediately and mailed to my address in the forms of a merchandise credit.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have attached a copy of my receipt, which I also faxed to number ###-###-#### on 12/11/2014 at 2:46pm.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's refuses to stand behind their prices.  They post a price and did not honor it.
Regards,
[redacted]

Our rebate department has agreed to mail our customer another $48.00 rebate card as agreed. Please advise our customer to allow 4-6 weeks to receive via USPS.

Upon review of the order [redacted], a refund has been processed back to the form of tender used. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any...

inconvenience.

Our rebate department has
responded and have confirmed they did mail out a $36.00 rebate prepaid card
to  [redacted], (tracking
number 76226711) which was the name on the rebate form.They have agreed to mail out once
again to the address submitted on the rebate. The address this will be sent to is :[redacted].

We have processed a return for both orders, 5212733750 and 5884535153. The credits for both orders are in the amount of $99.96 and $11.84. Please advise our customer to allow 3-5 business days for it to appear on their Kohl's charge ending in 7281.

We apologize for the inconvenience our customer experienced with online Order 11882617. We have processed a credit to our customer's Kohl's Charge in the amount of $23.57 Kohl's Charge ending in 6344.  Another credit will be applied as well, in the amount of $20.00. The total for the return...

will be $43.57. Please advise our customer to allow 3-5 business days for this to appear on their Kohl's Charge.

We apologize to our customer for the inconvenience they have experienced. Our records indicate that a $49.22 return was processed at the store on February 10, 2015, for the 2-in-1 Art Desk & Easel (SKU# 95806624). Also, there is a note that customer did not receive Play-Doh Super Pack (SKU#...

95569858). If there is an additional item the customer did not receive from order number [redacted], we ask the customer to please provide the product number for the item not received. This SKU# or product number is listed on the packing slip. We look forward to resolving this matter for our customer.

Our records show the return for Kohls.com order #[redacted] was processed on 12/16/15. $3.22 was processed back to the customer's Discover card ending in [redacted], and the $30.00 as a Corporate Refund. We advise the customer contact our Corporate Refund Department at ###-###-#### if they still have not...

received this. We apologize for any inconvenience.

Our records show a return for the missing item from Kohls.com order #[redacted] was processed on 11/21/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. Regrettably, due to security purposes we are unable to place a new order on the...

customer's behalf. If the customer still desires the merchandise, we will honor the original  price paid. We advise the customer to place her order online, or call our Kohls.com Customer Service at ###-###-#### for assistance. We apologize for any inconvenience.

I just want my money back. And an apology

We are more than happy to research our customer's inquiry. Please advise our customer to provide their order numbers, if possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Nothing was really done, I was told to come into store & she would show me how the price tags work. I do not need to know how the tags work, I have already learned that they charge for each pair of undies in a pack & just feel this is a really odd way to charge customers. I have not had a change to get back to store yet as I live clear downtown, 264 blocks round trip, so I feel that is a long way to drive to not know what store was even going to do about the issue.

Customer has reached out to us through a different channel.
Appears a full refund was processed for our customer as of August 08, 2016.

We advise the customer to attach a copy of the original purchase receipt and return receipt to research further the refund amount given to the customer.