Kohl's Corporation

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The refund was for the incorrect value. Kohl's did not honor the price of my original order and in turn have charged me over $30 more than I should have been charged. According to my records Kohl's still owes me $37.79. I would like this issue fully resolved. Thank you.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their response is untrue and inadequate I have supporting emails showing and stating they were only going to pay a certain amount if needed I can provide supporting documentation.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The details in the response from Kohls stating that I would be eligible for only $50 cash back is incorrect. Please find the snapshot of the Kohls rebate form terms which clearly states that "Limit 5 rebates per product per household". Since I have 4 different products I would have been eligible for $170 cash back. I also had a chat with the Kohls Rebate customer care to confirm my understanding before placing the order and they confirmed that my understanding was correct and I will be eligible for the stated cash back. The kohls rebate chat reference number which confirmed the rebate is 1465143. The proposed resolution to replace the 40$ kohls cash with a equivalent 40$ gift card and to hold onto the slow cookers which I already have with me does not change the scenario.I would appreciate a better compensation for the miss from their part and also for spoiling my housewarming gift plans. Regards,
[redacted]

It appears our customer has reached out to us via a different channel and was contacted by our Executive Offices. At this time, we consider this matter resolved.

We partnered with our Corporate Refund department and requested they mail out a Kohl's Merchandise Credit in the amount of $90.28 as of April 22,2016. Please advise the customer to allow 7-10 business days to receive in the mail.

At this time, we are not refunding our customer the tender used for Order [redacted]0. It appears the same tender was attempted to be redeemed on a different order. If our customer wishes to discuss further, he would need to contact ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:Thank you for taking the time to help me with this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Upon review of our customer's concern, a credit was processed on November
2, 2016 to our customers Kohl's Charge. We processed a return for 5 dishes
altogether.

Upon review of the customer’s Kohls.com order #[redacted]
we are able to confirm the return was processed in April. Unfortunately we are
not able to verify why this credit was never applied back to the customer’s
credit card. We have re-processed the customer’s return on 07/08/15. We advise...

our
customer that returns may take 14-30 business days to post to most major credit
card accounts. We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Hi, Putting aside the $10 Kohl's cash, since they are focused on the a $12.xx for socks I ordered on the web site, they SHOULD'VE have been refunded as well since they were out of stick.When I placed my order on 3/24, my original order was around $220.xx (with the socks in the total). I put in the 15% off code, which dropped my total down. When I got the email confirmation, it listed the $220.xx. When I got home that evening, I went online to their customer service department. They told me the socks were cancelled as of out stock, which was fine, that happens. I said how my 15% off wasn't applied to my order and was told that was corrected and was refunded. The charge sat out there as pending for a week, but was never corrected. In the end, my charge at that transaction was $209.xx (the total minus the socks), which I was told I would have the 15% refunded.As for the $10 Kohl's cash, maybe their customer service people in the store should mention that. I explained my goal was to exchange the shirt, which they didn't have in stock. I then said I would like to exchange it for the two shirts I found and I could pay the difference. I was told they couldn't and I would have to return it and buy those separately. which was fine. There was no mention of deducting $10 from the return, she just went ahead and did it.As for Kohl's comment on my spending the Kohl's cash, it's not like I had a choice. The Kohl's cash was set to expire on 4/2 and per their web site, my order was not expected to arrive until 4/4. I am not sure how I would know there would be something that wouldn't fit before any of it arrived and if I had waited, the $0 in Kohl's cash would be $0. My order arrived after the Kohl's cash was used. Unlike Amazon, where you have your merchandise in 48 hours, Kohl's took a week before even shipping it. Thanks.
Regards,
[redacted]

We apologize to the customer for the frustration. We have refunded her American Express ending in 2007 for $16.80. This credit will be visible in an average of seven days.. Additionally, $20.00 of Blue Kohl's Cash was sent via email to our customer.

We apologize for the inconvenience our customer experienced with online
Order [redacted]. It appears per our records, a refund was processed in the
amount of $67.90 on December 19, 2016. Please advise our customer to allow 3-5
business days for this to reflect on their credit account.

Thank You for your help , the amount I used on gift card was$108.82 The master card amount is correct. Can Kohls please correct the gift card amount.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We sincerely apologize for the lack of assistance our customer is receiving. Since we are able to verify our customers purchase, and they qualified for the rebate, please advise our customer, we will send a gift card in the mail to compensate for the monetary loss of the rebate.  We will send...

the gift card to the mailing address listed on their Revdex.com complaint.

We advise the customer to reply with the numbers at the top of the purchase receipt (beginning with the purchase date), or Kohls.com order number with product information to verify the rebate. The customer is also welcome to attach a copy of the receipt to this complaint as well. We...

apologize for any inconvenience.

We have verified with our store that the Kohl's Cash was valid on May 23rd-May 31st , and they also extended 10 days for our customer. At this time, we consider this matter closed.

Upon review of the order [redacted], she will need to return the items to her local Kohl's store or we can schedule a [redacted] pick-up for the items and process a return back to the credit card used. We are unable to refund the charge back to her credit card without the merchandise. She is welcome to...

place a new order for the items using her gift cards on kohls.com. A credit in the amount of $99.85 was credited back to her credit card on 10/12 for the price adjustments requested. We are unable to locate the order number of the order placed where the items were returned to our Fulfillment Center. We ask that she reply with this order number to research further.

We have processed a return for Kohls.com order #4175502879 on 12/29/15. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

We apologize for the inconvenience our customer experienced during their local store visit. In order for us to follow up with the store in regards to the incident, is the customer able to provide for us the location of the store that was visited.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]