Kohl's Corporation

We regret to learn the customer did not receive their anticipated
merchandise. Our records show the customer was notified on 02/08/16 that a
return request was initiated. We advise the customer to allow 10-14 business
days to receive this. We apologize for any inconvenience.

We can confirm a full return was processed for our customer. We show a credit for $50.94 on December 18, 2016 and a credit on February 09, 2017 in the amount of $50.95 which equals a total of $101.89. Our customer earned $30.00 in Kohl's Cash on her order, we can send it in the form of a gift card, but Kohl's does not accommodate for rebates not mailed. We apologize for the inconvenience. At this time, we consider this matter closed.

We apologize for the inconvenience our customer experienced during their local store visit. In order for us to follow up with the store in regards to the incident, is the customer able to provide for us the location of the store that was visited.

We apologize for the inconvenience our customer has experienced. We have mailed a $10 Kohl's gift card to our customer today.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowI am unaware of the existence of the certificate the business references.
I did not witness, receive nor provide a certificate during the transaction. I
am, therefore, unaware of any supposed details which are allegedly provided on
the back of a certificate.
It was never disclosed to me, during the original purchase transaction nor
the subsequent return transaction, that should I return items the amount
refunded would be discounted and I would receive an unquantifiable
significantly lesser amount than I had originally paid.
When I purchased these items online from the business, the only information that was disclosed to
me in regards to returns was:
“Our hassle-free return
policy means worry-free shopping.
Return any item, anytime, for any reason.No receipt? No problem. We'll take care of you.Yes, you can return it in store (even if you bought it online!).”
Furthermore, the items I returned were misrepresented at
time of purchase; the measurements of the items I received were not in accordance
to the ‘size chart’ the business made available on each items’ individual webpage.
Upon receiving the items I immediately realized the business had misrepresented
the sizes; in an act of good faith, I paid $5.84 for the shipping expenses and even sent it priority mail in
an effort to quickly return the items to the business.  
Not only does the business have the items, for which I had
paid $34.21 total in their possession, they also kept more than half of my
original payment.  
The business’s false representation of their products has cost
me $23.29 plus countless hours of time spent attempting to resolve this injustice.
 
The business’s false representation of their product has caused them to gain a significant profit at my expense. I am only seeking the remainder of the amount I originally
paid for the merchandise which I promptly returned, $17.45, which was fraudulently
pocketed by the business. Regards,
[redacted]

We have researched the customer’s concerns regarding the
missing item she did not receive with her kohls.com order#[redacted].  We have processed a credit back to the original
forms of...

tender. We advise our customer to allow 10-14 business days for the
credit to appear on her Kohl’s Charge account.  We apologize for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received an email this morning with a Kohls Cash Voucher in the amount of $22.51, however, the response from Kohls indicated that an "KMC" (unknow term) for $14.21 was also issued but I have not received this amount. I cannot consider this matter resolved until I am able to verify that Kohl's has honored its word and issued the aforementioned amounts.
Regards,
[redacted]

As a courtesy we have applied a credit back to the customer's Kohl's Charge account in the amount of $33.00. We advise the customer to keep in mind, per our policy, we can apply up to 15% off in addition to the item being adjusted.

The customer has filed two prior Revdex.com complaints- [redacted] and [redacted]. In addition, the customer has reached out to us through various channels and has been advised the orders have been confirmed delivered and we are unable to re-send ay items to the customer. If he has any additional questions, he...

is more than welcome to speak with our Fraud Department directly. They can be reached at 1-###-###-####.

The balance on the account in July was $592.92 at the time she made two payments in the amount of $100.00 and $245.92. Due to the full balance not being paid, the remaining amount became due on August 7th 2014. A payment may be made via telephone with a representative using a debit or credit card...

and she has the option of mailing a payment to us prior to the due date. We are unable to remove the balance from the account.

We advise the customer to contact the Corporate Refund Department directly to ensure the correct address was listed. We apologize for any confusion.

We recognize the importance of providing great service at all times. We make every effort to ensure that interactions with our associates are more than satisfactory and that outstanding customer service is provided. We expect our associates to be knowledgeable, accessible and courteous at all times....

We regret this was not the case for the customer. We advise this is being reviewed internally.

We regret to hear the customer did not receive the desired merchandise. Regrettably this item is not shipped from a Kohl's warehouse, but directly from the vendor. At this time our records show a return for the merchandise was processed on 12/03/15. We apologize for any disappointment, and will...

forward the feedback to the appropriate channel.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The sales representatives over the phone honored the original offer and pricing. Thank you for your assistance.
Regards,
[redacted]

Our records show we
received the customer’s complaint through another channel and her concerns have
been addressed. The customer has been informed that once the redemption dates...

have passed, Kohls.com and our
store registers will no longer accept Kohl's Cash. In the past, stores may have
made an exception to our policy to honor expired coupons; however, going
forward this will not be the case and our policy will now be enforced.
Regrettably, we are unable to accommodate her request to honor the Kohl's Cash.
We apologize for any inconvenience.

I have done as requested:  For the first chair, Kohl’s should send me the legs and
hardware for the item that was incorrect on original shipment. For the second
item, Kohl’s should send a deliverperson to pick up the item when I am
available to deliver the item to the deliverperson (i.e.,...

not on some unknown
schedule when I am not free to deliver the item. Kohls should refund the money
for both of these items immediately, and Kohl’s should give me the option of receiving
the same item in direct exchange for the item I am returning.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.While I appreciate finally receiving a refund for the items after a month I feel that I should also be compensated for the extra amount I paid in shipping for those two items.  Those two items took my total to an amount where a higher shipping charge was charged.  Seeing as how the items never shipped and without them my shipping total would have been lower I feel that Kohls should also refund the difference in shipping.  While I know this is only a small amount, Kohls is the one who screwed up and never shipped my order so why should they make extra money off of me.  Also why would you even offer to allow me to reorder an item that clearly is no longer even available.  Kohls took so long to deal with this issue that the item in all colors and sizes is sold out.  Had this issue been dealt with in an appropriate time manner I could have reordered.  However, again because of their issues and incompetence I dont have that option. Kohls seems as if they could care less about the issues they have caused in their non-nonchalant response.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The client referenced the flyer and quantities within the store.  This issue pertained to inventory ONLINE and not within a store.  They clearly did not read the complaint or look into it at all.  To further complicate things, since I submitted this complaint, the remaining portion of my order was never shipped nor was it communicated to me that it would not shipped.  However, I was billed for the item.  In discussions with other patrons of this website, this is NOT an isolated incident and happens too often for a store of this size.   I again request that they look into this matter and determine that how in a digital world, they can sell inventory that they do not have.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]