Kohl's Corporation

Our customer would need to contact ###-###-#### in order to obtain information in regards to her corporate refund.

We have researched the customer’s concerns regarding the
missing item she did not receive with her kohls.com order#[redacted].  We have processed a credit back to the original
forms of...

tender. We advise our customer to allow 10-14 business days for the
credit to appear on her Kohl’s Charge account.  We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohl's lies. The MVC shipping codes are not sent quarterly. They were sent monthly. I have not received a free shipping code or an MVC email since the end of October. I received an email from the corporate office and was told the rep would be in all day and to call her. I called her. She was not in. I left a message and she never called me back. I am not surprised.Not sure why Kohl's does not want to take responsibility for this and own it. Many customers experience this problem with emails, including my niece. I have experienced this twice. I am losing all interest in Kohl's, and I think this complaint should be left on the Revdex.com site and the conversation ended since it is not going anywhere. Most companies care and go overboard for their loyal customers. Not Kohl's. I am sick of dealing with this. I think it has Revdex.com complaint has been going on for long enough where I say I am not satisfied. 
 
Regards,
[redacted]

Upon review of her Kohl's Charge account, the transaction has been voided and there are no pending charges on the account. The next payment is due on August 16th. We have closed the account per the customer's request.

Please let our customer know that we stand behind our previous response. Our customer is welcome to return the rug in the store for full price with a receipt. As I understand she does not live close to a Kohl's store, this can be done  next time she is by a Kohl's, as there is no deadline to make returns for this item.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Kohl's website clearly states that if the order is canceled by Kohl's, the Kohl's cash earned does not change.  I was depending on the Kohl's cash to be awarded so I missed out on other TV deals in between the time the order was placed and I received the cancellation notice, which was several days.  The day after the order was canceled I was told by a Kohl's phone representative that I would still be receiving the $300 Kohl's cash.  This resulted in an even further delay as I was waiting for the Kohl's cash redemption period to start to find another TV on Kohls.com.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have partnered with our marketing department and have requested they stop all marketing mail from being sent to our customer's address.

The balance on the account in July was $592.92 at the time she made two payments in the amount of $100.00 and $245.92. Due to the full balance not being paid, the remaining amount became due on August 7th 2014. A payment may be made via telephone with a representative using a debit or credit card...

and she has the option of mailing a payment to us prior to the due date. We are unable to remove the balance from the account.

The customer has filed two prior Revdex.com complaints- [redacted] and [redacted]. In addition, the customer has reached out to us through various channels and has been advised the orders have been confirmed delivered and we are unable to re-send ay items to the customer. If he has any additional questions, he...

is more than welcome to speak with our Fraud Department directly. They can be reached at 1-###-###-####.

We stand behind the decision made by our Corporate Loss Prevention Department.

I'm happy we share these sentiments, but at no time have you told me that you will be reviewing the calls and taking any appropriate actions.  Actions speak louder than words.

We regret to learn the customer did not receive their anticipated
merchandise. Our records show the customer was notified on 02/08/16 that a
return request was initiated. We advise the customer to allow 10-14 business
days to receive this. We apologize for any inconvenience.

We regret to hear the customer did not receive the desired merchandise. Regrettably this item is not shipped from a Kohl's warehouse, but directly from the vendor. At this time our records show a return for the merchandise was processed on 12/03/15. We apologize for any disappointment, and will...

forward the feedback to the appropriate channel.

We have forwarded the customer's request our Collections Department to stop all communication to the customer. All future correspondences will be executed via US mail. If you have any further questions, please do not hesitate to contact our Collections Department directly at ###-###-####.

At this time, Kohl’s return/exchange policy is posted in
our Customer Service areas, on the back of our sales receipts, and on our
web-site at Kohls.com for your convenience. At Kohl’s complete...

satisfaction is
our goal. If our merchandise does not meet your expectations, we offer the
following return options:·        
Original Receipt – an exchange, or refund based
upon the original tender.·        
Gift Receipt – an exchange, or Kohl’s
Merchandise Credit at the original purchase price.·        
 No receipt
– an exchange, or a Kohl's Merchandise Credit based on the lowest 13-week sale price.
Without a valid receipt we are unable to accommodate the customer’s
request for full return credit. We apologize for any disappointment.

Please inform the customer that our records indicate that he placed his online order on November 21, 2016, while the rebates were valid November 24-November 25, 2016, unfortunately making him ineligible for the rebates promotion, as he ordered these items too soon. Additionally, our customer...

contacted Kohl's Customer Service after he placed this online order to inquire about the rebates.

I have attached a picture of the screen showing the advertised price, along with time and date stamp. The time and date stamp directly correlate with the time I called customer service to resolve the problem.
Again customer service was unable to help me. If Kohls has a policy of not honoring sale prices they need to state in on their website where the consumer does not need to search for it.
I am not satisfied with this issue and continue to believe that there is some compromise that Kohls can come to, to resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After submitting my complaint, I contacted the business by phone and spoke with a manager who was able to resolve my problem. It required about 30 minutes of my time -- and I was simply attempting to correct THEIR mistake.I continue to be amazed by the sloppy business practices of this company and will never do business with them again.I appreciate the Revdex.com's efforts to resolve this issue.
Regards,
[redacted]

We regret to hear of the customer's disheartening Kohls.com
experience. We have processed a return for the missing item from Kohls.com
order #[redacted] on 03/02/16. We advise our customer to allow 10-14 business
days to receive this. We apologize for any inconvenience.

We have forwarded the customer’s address
information to our Marketing Department for removal. Please be advised that it may take up
to 12 weeks for the change to take effect, as they are printed 6 to 8 weeks in
advance and are held at the post office until delivery date. We apologize for
any...

inconvenience.