Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hi. Kohl's has credited my account for the late fees and has stopped calling me. Can you change the response on my complain to "Satisfied"? Thanks
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No specific timeline was provided. "Research" is a simple check of information that is currently available: there is order#: 4196722266  &  receipt#: 999887484829090876505091193 that would state that my order was placed during the promotional period, on 11/25/2015. I'm truly confused with what exactly they are "researching" and how long will it take. Btw, it's been over a week since I got this message and they still haven't contacted me
Regards,
[redacted]

Our records show a return for Kohls.com order #[redacted] was processed on 01/22/16, back to the customer's VISA ending  [redacted]. We advise our customer to allow 7-10 business days for the credit to appear. We apologize for any inconvenience.

Our records show the customer confirmed she picked up SKUs 95714689, 95803317, and 95537919 from Kohls.com order # [redacted]. Additionally on 10/20/215, the customer was credited for SKUs 88418527, 99321297, and 99393206 that were returned to our warehouse. The failure to update the shipping...

address is not a Kohl’s error, and we are unable to comply with the customer’s request for credit. At this time the customer has been advised to file a police report for any additional missing items. The customer has already been provided the fax number to forward this information. Also due to the customer using a 15% off promo code on the order the system did not update her 20% off for opening the account, as we do not combine two percent-off discounts. We will process a request for an additional 5% off to be credited to the order. We advise to please allow 10-14 days to receive this.

We apologize that our customers Kohl's Cash did not have a value on it. We will mail out two $10 Kohl's Merchandise Credits to accommodate him for his lost Kohl's Cash. He can use this in any Kohl's store or online.  Please inform the customer that it can take 7-14 business days to receive...

this.

We apologize for the inconvenience our
customer experienced due to receiving expired coupons. We will be partnering
with our Marketing department in regards to the date these are being sent so we
may research further. We will be mailing out our customer two thirty percent
coupons for the...

inconvenience. We will be mailing these to the address provided
on the complaint.

We have honored our customer's request and have added their request to no longer receive marketing mailers from Kohl's.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This unacceptable customer service is at par with Comcast. No one from the Kohls Corporate Customer Service Department has made any attempt to contact me as requested. This is not the first occurrence I have have had with this type of error on the Kohls.com website and have reported it to Kohls. I did not order the color "Sandstone". 
Regards,
[redacted]

We apologize for the inconvenience, we have applied a credit in the amount of $23.61 to our customers Kohl's Charge ending in [redacted] Please advise our customer to allow 3-5 business for it to reflect.

We have
processed a credit back to our customer’s Kohl’s Charge account ending in [redacted].
We advise our customer to allow 10-14 business days for the credit to appear on
her Kohl’s Charge account.

We have processed a return for Kohls.com order #4325936771 on 01/22/16, back to the customer's VISA ending in  2850. We advise our customer to allow 7-10 business days for the credit to appear. We apologize for any inconvenience.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]; shame on you Koh's for making me go this far to get a refund!!!!!!!!!  After all that you offer nothing in the way of an apology.  Despicable business practice. Cancelling my credit card!!

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I accept the resolution, however, I would like Kohls to send the gift card to my address at: [redacted]. I can't get access to the address at DE shortly, thanks. 
Regards,
[redacted]

Upon review of original order [redacted], a refund was processed on November 10, 2014 in the amount of $96.39 back to the form of tender used. In addition, we can confirm the credit was posted to the account. We apologize for any inconvenience.

I find that poor business mainly because it was purchased online and delivered by a carrier of Kohls choice. Obviously it never made it to the correct recipient, somebody that believed in Kohls and their reputation. None of that was under my control. therefore I till fee restitution is needed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

If the proper paperwork was not received to process the rebate, we are unable to send a rebate to the customer. We again advise the customer to contact our Rebate Center for additional details on sending the correct paperwork and/or to confirm if the paperwork received was correct. We apologize for any confusion.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I spoke with several customer service representatives that told me they would arrange the shipping and packaging of this kitchen island.  They claim all calls are recorded so I would start with listening to all conversations.  I also talked to supervisors who also assured me that Kohl's had made a mistakes.  One offered me $50 in Kohl's credit another offered me 30? off.  One also said she would try to refund me my assembly fee.  Every single one I talked to basically apologized said they would fix it.  Each call resulted in the same thing, no resolution.  The last customer service rep told me the other several people I talked to were wrong.  I feel like if they were, it is Kohl's responsibility for their I'll trained call center representatives.  Had I not been promised something from several different people all with the same solution then maybe we would not be in this situation.  I feel Kohl's employees were not properly trained to handle this solution.  Not to mention my time and aggravation, but also the UPS guy who has to go out of his way 2-3 times a week for their ill trained employees.  This is an 850 dollar item that I bought from their online store that I paid 100 dollars to be put together and is now defective.  I feel it is their responsibility as a major retailer to honor their product and SERVICE REPRESENTATIVES.

We advise
the customer attach a copy of an official bank statement showing the funds being
withdrawn from bank account. Once we receive this information we will be able
to research the matter further.