Kohl's Corporation

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acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11774079, and find that this resolution is satisfactory to me. 
Regards,
Madelene B[redacted]

We have also processed a credit for shipping in the amount of $8.95 to the Visa ending in [redacted]. Please advise our customer to allow 7-10 business days for this to post to the customer's account.

The business has not provided any resolution here except saying they will continue to work with their refunds department. They have denied the refund and cannot return my property to me.

Regrettably the New York state surcharge and tax did not process with the return. We have credit the remaining $8.17 back to the customer's Discover ending in 8347. We apologize  for any inconvenience.

We apologize for the the inconvenience, but Kohl's does stand by it's previous statement. At this time, we consider this matter closed.

The
following information is provided at www.kohls.com.
While Kohl's strives to provide accurate product and pricing information,
unintentional pricing or typographical errors may occur. Kohl's reserves the
right to correct any errors, inaccuracies or omissions and to change or...

update
information (including, without limitation, information related to text,
pricing, availability and product descriptions) at any time without notice
(including after you submitted your orderand confirmation was received). Our
records indicate the earphones were returned for a full refund on December 30,
2015. We apologize for the inconvenience our customer has experienced.

Any complaint filed through the Revdex.com will be addressed via the Revdex.com. If the customer would like to speak to someone directly they are able to contact us at ###-###-####. When the order was returned, regrettably the shipping cost did not credit back to the customer's account. On 12/16/15, we have credited the remaining $8.12 back to the customer's account. We would also like to confirm the order did not accrue any interest. We apologize for any additional inconvenience.

We have applied  the funds back on our customer's gift card. This
will take effect immediately. The available credit as of today on their gift
card is $427.99.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  credit was issue today, thank you.

Kohl's stands by its Electronic Returns Policy. Our customer can contact Fit bit directly, since she states it is defective. The warranty for Fit bit starts the date of activation. The customer is able to pick up her merchandise at her local Kohl's store where she left them. In order to pick up, she...

must show an ID/DL  to pick up. We are unable to process a return or offer an exchange.

We regret to learn that the advertised item was not
available when the customer visited our store. On occasion, an item may
out-sell our expectations or we may not receive the anticipated stock...

amounts
from our vendors. In addition, please be advised that the selection of
merchandise may vary by store. We apologize for any disappointment.
Additionally, we regret to
learn that the customer was unable to redeem their Kohl's Cash before it
expired. Once the redemption dates have passed, Kohls.com and our store
registers will no longer accept Kohl's Cash. In the past, stores may have made
an exception to our policy to honor expired coupons; however, going forward
this will not be the case and our policy will now be enforced. Regrettably, we
are unable to accommodate the customer’s request to honor the Kohl's Cash. We
apologize for any inconvenience.

Our rebate department has agreed to mail our customer a rebate in the amount of $24.00 with tracking number 751839558. Please advise our customer to allow 4-6 weeks to receive.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do want to make note that Kohls was only willing to resolve this issue after I informed them that I reported the issue to the Revdex.com.  I feel it is ridiculous that I needed to take this kind of action in order to receive the service I was promised.  I do want this complaint to remain public so other cunsumers are aware of it.
Regards,
[redacted]

The 40% off promotional coupon was for a special sale. We are unable to mail a 40% off coupon. The customer was free to use the 40% off coupon she had received at the time on a new order. We respectfully decline the customer's request.

We apologize for the inconvenience our customer experienced with their most recent Kohls.com order. We partnered with our vendor to complete a trace request. Our vendor has until November 22, 2016 to notify us of their findings.

We advise the customer to reply with the order number so that we can review the refund processed to the customer's debit card.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Nick [redacted]

We apologize for the
inconvenience our customer experienced with their most recent Kohls.com order.
We have processed a credit in the amount of $35.56 to our customer's Visa ending
in 0098. Please advise our customer to please allow 7-10 business days for it to
post to their credit card.

We apologize for the inconvenience our customer experienced with her most recent Kohls.com order. It does show that we did process a refund on November 28, 2016 to the Visa ending in 2749 in the amount of $22.00. Please advise our customer to allow 7-10 business days for it to reflect on their...

credit card.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Bethany Wilson