Kohl's Corporation

Upon review of our customer's concern, our promotion was valid one per household for one time use.  Please refer to our policy below regarding quantity limits. We stand by our previous statement. At this time, we consider this matter closed. QUANTITY LIMITSKohl's offers merchandise to...

consumers through this Site and its Stores. Kohl's is a retailer, not a wholesaler, and Kohl's does not sell to individuals or dealers for the purpose of resale to others. Kohl's reserves the right, in its sole discretion, to reject an order or otherwise limit the quantity of items purchased per person, per household or per order in our Stores or at Kohls.com. These restrictions may be applied at Kohl's discretion, including, without limitation, to purchases/orders placed by the same person, the same Kohls.com account, the same credit card and/or orders that use the same billing or shipping address.If you are interested in purchasing multiple quantities of items for a corporation or institution, please contact us by email at [email protected].

Please redirect Complaint ID #11857150 to the Capital One portal as it references a complaint in relation to the credit card terms.  Please remove from the Kohl's portal.

We have attempted to contact our customer directly to further assist them with this matter. Please have our customer contact us directly at 262-704-9567.

We apologize for delayed refund and service concerns. We confirm a credit of $51.94 has been applied to the customer's original method of tender.

We apologize for the inconvenience and frustration our customer experienced on their recent store visit. We will be following up with our store and following up with our customer once a response is received.

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order [redacted]. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or...

later.

We can confirm the refund was processed on January 8, 2015. We ask the customer allow an average of seven days to see the refund on his end and 10 business days to receive the Kohl's Merchandise Credit.

I rejected Kohls resolution because they said please wait 5-7 days for the issue to be resolved. However, on June 14 I received another spam from them.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I DEFINITELY never received any kind of refund from Kohl's. It appears that the original order and the gift cards have been intercepted or something of the sort, since I have never seen them. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ([redacted]) [redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We regret to learn of your disappointment in our return options and confirm that we are unable to process exchanges by mail. However, we are happy to price match a replacement purchase. Please provide your new order number and we will make the adjustments as needed.

Upon review of her order, a label was created for the missing items however the package was never picked up by our carrier. Our records indicate a refund has been processed in the amount of $31.99 back to her Visa card. The credit to your charge card will take an average of seven days to appear...

in your account. While most credits appear within this time-frame, yours could be sooner or later. If the customer would like to reorder the items, we are happy to honor the original sale price of the items. The customer will need to reply back with new order number so that we can make the necessary adjustments. We apologize for any inconvenience.

We apologize for the frustration this has
caused our customer. As the Clifton, NJ store ran out of inventory, we had to
cancel our customers Buy Online Pickup in Store order. As such, we credited back
our customer what she initially paid for the item. She is welcome to reorder
this item online,...

and we would be more than happy to price match what she
initially paid, as well as credit her shipping charge. Please have our customer
respond with the new order number so we can credit her accordingly.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our customer has reached out our Executive Offices directly. It appears the customer's concern was resolved as of March 21, 2017. At this time, we consider this matter closed.

We have processed an additional credit in the amount of $8.95 on November 08, 2016. This was credited to the Visa ending in 9242, please advise our customer to allow 7-10 business days for the credit to appear.

In order for us to research our customer's concern accordingly, we need more information. • Was the customer provided a Kohl's Merchandise Credit for the number, if so, are they able to provide the number?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I paid for the order with several Kohl's merchandise credits.  Upon Kohl's cancelling the item in my order I have not received a refund back to any of the merchandise credits I used to pay for the order.   I was charged $13.73 on card ending in x[redacted], $52.85 on card ending in x[redacted] and $47.09 on card ending in x[redacted].  The returned value has not been credited back to any of these merchandise credits. Upon calling Kohl's customer they stated I would be issued a new merchandise credit for the refund, but I have not received this.  Thank you  Regards,
[redacted]

Upon review, we received her concern through a different avenue. She has been advised the pending charges have been removed. In addition, we encourage her to return the incorrect order to the store once it arrives to receive an immediate refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
 Thank you very much for your assistance.  It never should have to have gone this far.Regards,[redacted]
 
[redacted]