Kohl's Corporation

While in most cases out of stocks are reflected prior to the
check-out process at Kohls.com, there are situations when an out of stock may
not be evident until the order picking process. This can be attributed to high
order volume, damages, etc. If the item becomes available and the customer...

would
like to reorder it, we will be happy to honor the original sale. We advise the
customer to place their order, and reply with their new order number and we
will submit any price/shipping adjustments.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Problem now is, due to kohls negligence the rug will either be not delivered or damaged due to storm. So without confirmation that they will fix this should either issue occur then I have no other option but to escalate this to the attorney general. Please forward my response to kohls. This is the worst treatment I have ever had. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have attempted to contact our customer directly to attempt to resolve their concern. Please have our customer contact us at ###-###-#### so we may attempt to address their inquiry.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I left voice message to call me back.
Regards,
[redacted]

We apologize for the inconvenience, but the Revdex.com does allow Kohl's 30 days to initiate a first response. Due to volume, we were unable to respond sooner.

Our records show the customer has received her applicable credit. Additionally, the customer was advised the merchandise was no longer available via Kohls.com. We are glad to hear the customer was able to locate her desired merchandise. We apologize for any inconvenience.

In order to research our customer's inquiry, we need our customer to provide the Kohl's Cash number used.  Once we research further, we will follow up with our customer.

I am not satisfied with Kohl's response about order processing. I would expect they should at least offer a substitute item that is similar in cost/style to replace the item they cancelled. Again the order was cancelled after verbal confirmation with one of their sales associates. The order was not cancelled at the end of order processing with the sales associate as would be expected as Kohl's states this is when you sometimes find out an item is not available or their was a problem with your order. Order was place and verbal confirmation given over the phone. The order was cancelled sometime after (time frame unknown) and again for no apparent reason. thank you.

We will be happy to partner with our store in regards to our customer's inquiry. Once a response is received from the store, we will be happy to reach out to our customer.

We apologize for the inconvenience our customer has experienced. A return for the amount of $11.24 was processed on January 6, 2016 for the Charming Girl Sterling Silver Heart Pendant Necklace.

Our corporate refund department has attempted to reach out to our customer directly. Our customer would need to discuss his return options by calling phone number ###-###-####.

Upon review of order [redacted], we can confirm a refund was processed for two items. Upon review of order [redacted], we can also confirm a refund was processed for two items as well. We advise the customer to confirm which items they were referring to that were not returned so we can research this...

matter further.

Currently Kohl's point of sale procedure dictates that Kohl's Cash coupons are subtracted before percent-off discount are applied. Terms and Conditions for Kohl's Cash use are printed online, in our marketing materials, in store and on the back of all Kohl's Cash certificates. We are unable to...

accommodate the customer's request for a credit. We apologize for any inconvenience this current process may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A fifty dollar gift card in no way covers the frustration that I have experienced trying to find these items (especially after waiting a month in good faith that we would be helped) or the cost of the items we are missing. This is the Kohl's registry system. Someone at the company should be able to figure this out. I want help here, not a gift card handout with no effort put towards solving my problem.
Regards,
[redacted]

We have requested the customer be issued a $10.00 credit to the Discover Card ending 2689. Going forward, our customer needs send in a rebate form since this request has beem honored in the past numerous times.  Please advise our customer to allow 7-10 business days for this credit to reflect on their credit card.

We regret
the customer’s recent issue with their fragrance purchase. Please advise the
customer to respond with their receipt or order information so we may research this
matter further.

Our stores have the capability to locate a Kohl's Charge purchase for up to 12 months after the purchase date. Once the purchase has been located, the credit may be applied to your Kohl's Charge account. At this time, non-Kohl's Charge purchases, or purchases made outside of the 12 month time frame...

may receive a Kohl's Merchandise Credit or a corporate-issued refund. A Kohl's Merchandise Credit based on the lowest 13-week sale price. In this scenario, the customer would receive a merchandise credit and not a check. Was a reason provided for not accepting the return? If so, we can research further on our end.

Hi There,
please I would like KOHLS to give me a call on the number provided so we can resolve the issue over the phone.
Please let me know if this request is reasonable enough or I need to change to something else.
Appreciate your help!!
Thanks
[redacted]

Upon review of the order [redacted], we have processed a refund for three of the items that were not delivered in the amount of $81.48. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner...

or later. Our records indicate the package containing two items shows it was delivered on 12/17. The remaining two items were cancelled due to being out of stock and you were not charged fro them. We apologize for any inconvenience this has caused.

We have processed a return for Kohls.com order #[redacted] on 12/07/15. We advise our customer to allow 10-14 business days for the credit to appear on their Kohl’s Charge account. We apologize for any inconvenience.