Kohl's Corporation

We apologize for the inconvenience the customer experienced
due to not receiving her Kohl's Merchandise Credit. Our records indicate we did
mail our customer out a Kohl’s Merchandise Credit to the billing address listed
on the order on February 06, 2016 in the amount of $75.00. We verified that...

the
Kohl's Merchandise Credit still reflects a balance on it. We processed a
request to mail out another Kohl’s Merchandise Credit to our customer on May
09, 2016. Please allow 7-10 business days to receive via mail.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have photo and video evidence of the advertising error. I am sure the company is aware of the error as the advertising error was removed instantly after I spoke to the 2nd representative regarding this matter. I have attached screen shots of the advertised offer, but was unable to attach the video. I do have the video available if available to send in an alternative way.
Regards,
[redacted]
[redacted]

Our records show a return for Kohls.com order #[redacted] was processed on 01/21/16. Part of the return was processed back to the customer's VISA ending in [redacted], the other was placed on a Kohl's Merchandise Credit, that was sent via USPS. We advise our customer to allow 10-14 business days to...

receive this. We apologize for any inconvenience.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The refund has been processed.  Thank you. 
Regards,
[redacted]

Our customer would need to contact customer service at ###-###-####, and request reprints of statements or to determine the transaction.

We have processed a full refund for our customer. The return will be applied in 2 amounts, one for $601.67 and another for $328.50 will be applied to the Kohl's Charge ending in [redacted]. We are also emailing our customer $10.00 Kohl's Cash. Please advise our customer to allow 3-5 business days for it...

to reflect.

We apologize for the inconvenience and frustration our customer experienced with online Order 7399594766. We have verified a full refund has been applied for our customer and as an invitation to shop with us in the future, we will be happy to send out a $30.00 gift card. All inquiries made through...

the Revdex.com are addressed via the same channel. If our customer would like to speak to someone directly, they would need to contact 1-855-564-5748 and request to speak to a Coordinator. If our customer agrees to our gift card, please have them reply via the Revdex.com with their mailing address.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for inconvenince and stand behind our previous statement.

We have applied a $84.00 credit to our customers Kohl's Charge ending in [redacted]. Please advise our customer to allow 3-5 business days for it to post.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have called different numbers a couple of times. That's why I got so angry about their customer service. They are just claiming that I am a fraud, on phone.They said they would investigate the case, but they never sent any update. Every time, when I called them, it would only bring anger to my side. Their service is very awful. When I asked the representative, "can I record this conversation?" he ended the call.  No way to communicate with them online. I hope to write everything down, which can be used as the record.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We advise the customer to check their account now as it takes 24-48 hours from the time we processed the credit.

Each $10.00 Kohl's Cash Coupon is earned pretax for every $50.00 made in qualifying purchases. Eligible customer purchases to receive Kohl's Cash Coupons include sale-, regular- and clearance priced merchandise, excluding the purchase of gift cards. We are unable to accommodate the customer's...

request for a Kohl's Cash credit, as Kohls.com order #4132433111  did not qualify. We apologize for any disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would prefer the credit to my card rather than placing the order via the phone. The customer service I received was such a bad experience, I'd prefer not to deal with it again.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not received any credit on the MasterCard yet. Also why did they issue a merchandise credit for the second order when I paid using my MasterCard? I would like the money back on my MasterCard.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I want to compliment the Revdex.com on this case.  You stuck with it and the business finally did the right thing.  hats off to the Revdex.com.  excellent work!

We regret to learn our
customer was unable to redeem their Kohl's Cash before
it expired. Once the redemption dates have...

passed, Kohls.com and
our store registers will no longer accept Kohl's Cash. In the past,
stores may have made an exception to our policy to honor expired coupons;
however, going forward this will not be the case and our policy will now be
enforced.
Though is not our
policy, we will still honor the promise given by Kohls.com to honor the
customer's $40 coupon ending in 1570 that was discussed on 03/07/2016. Once
the customer places the order if they will please respond to this complaint
with their new order number we will credit their order accordingly.

Our records show the anticipated refund has already been mailed to the customer. If the customer states she has not received the refund, they may contact our Corporate Refund Department at ###-###-#### to have the refund canceled, and re-issued.

The customer did not receive a confirmation email because the order did not complete. There is no record of an order for the customer in our system. An authorization hold would reflect on the bankcard since an attempt was made by the customer to submit an order - the...

authorization hold for the funds will drop off. We had no issues with orders not successfully completing during that time period. As a courtesy, we will adjust the prices for the items listed in this complaint.  After the customer submits their order, we ask the customer to please provide their order number to [redacted] and the adjustments will be made.

We regret the customer's order was missing items. The customer will receive a refund 7-10 days after the merchandise returns to our warehouse. We apologize for any inconvenience.