Kohl's Corporation

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Upon review of the enclosed attachments, it appears those are not mobile alerts, but push notifications. To unsubscribe from push notifications the customer needs to go to Settings, then Notifications. Find the Kohl's App. Unselect the "Allow Notifications" button at the top. This should resolve the customer's concern.

We thank our customer for contacting Kohl's Department Stores about their cancelled order. We regret to learn that the items were not available when the order was submitted online. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on...

occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may vary by store. In the case of our recent Black Friday ad, we included a disclaimer stating that the Doorbuster specials were available while supplies last. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. We apologize for any inconvenience this may have caused. We apologize for the inconvenience and frustration this may have caused.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

What items specifically did the customer purchase?

Signage and pricing accuracy is very important to us and we make every effort to ensure that all merchandise is correctly labeled and placed with its corresponding sign. If a mistake is made, and an incorrect sign or piece of merchandise is incorrectly posted on a sales rack, the price listed on the...

sign or merchandise should be honored at the point of sale register. We regret that our associates were not more accommodating when the matter was first brought to their attention. Please know that the comments have been taken seriously and we will be forwarding the customer's concerns to the store's [redacted] for internal review.

We regret to hear of the customer's recent frustration with our company, and our customer service. At this time we advise the customer to reply with their Kohls.com order number, as well as the missing items information so we may resolve their concerns. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The perfunctory response provide zero useful information. Neither am I informed if they are going to issue the rebate Nor am I informed the reason for the previous denial of the rebate.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do want to say it cost $42 to overnight the package but I guess this is middle ground.
Regards,
[redacted]

We have processed a credit for $10.00 back to the customer's Kohl's Charge account as a one-time courtesy. We advise our customer to allow 10-14 business days for the credit to appear.

We have partnered with our Corporate Refunds department and have verified
that our customer is aware he is able to pick up 2 out of his 3 items returned.
The third will be processed when he picks up the other 2. The customer was
explained this when he contacted them directly on May 25, 2017.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11871049, and find that this resolution is satisfactory to me.  However, Kohl's response only occurred after numerous emails, a complaint submission to Revdex.com, and a complaint post on Kohl's Facebook page.  In the intervening time my case was not treated seriously and I was told numerous times by Kohl's representatives that a refund had already been made, when in fact it had not.  Because of this, I will no longer be shopping at Kohl's, either online or in the physical store.  It is my hope that Kohl's will take notice that they have lost a customer.
No longer a Kohl's customer,
Laura [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Once I get my check I will retract complaint
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  I am very displeased with Kohl's they don't have the 12 a.m. hours for there credit company. I forgot to make a payment one day the next morning I go to make the payment there charging me a ton of money for a late fee. They charge way to much for interest, and they don't stand behind the things they promise there customers.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We have reviewed
the customer’s concerns regarding their Yes2You rewards. Kohl’s offers merchandise to
consumers through this site...

and its retail stores. Kohl's is a retailer,
not a wholesaler, and Kohl's does not sell to individuals or dealers for the
purpose of resale to
others. Kohl's reserves the right, in its sole discretion, to limit the
quantity of items purchased per person, per household or per order. These
restrictions may be applied, at Kohl's discretion, to orders placed
by the same Kohls.com account, the same credit card and/or orders that
use the same billing or shipping address. The customer has been
informed his online shopping account has been deactivated. The customer is
still welcome to shop in store. We will not be accommodating any request for any
credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details 
With the willful actions done by your agent who represents your company, I will have to let the social media know about your inability to do the right thing in resolving this matter and can expect legal corraspondence in seeking relief plus any and all punitive damages with all other avenues exhaisted. 
Regards,
[redacted]

We have partnered with our marketing department and have requested for our customer's information to be removed from our mailing list. Please advise our customer to allow 2-3 weeks for the mailers to stop at her address. The email alerts take about a week to take effect.

We regret to hear the customer received the incorrect items in her recent Kohls.com order. At this time we advise the customer to reply with the missing item information for an immediate refund. We apologize for any inconvenience.