Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I attched two files to show 1. Original Receipt from the return, AND 2. The Screen Shot from my phone taken at 10.02PM of 7/14/2016 to show that on 7/13/2016, I did not have any incoming call on my phone.The merchant may claim that they contacted the phone number associated with the information from the transaction on their system but I stated clearly that I am no longer using the old contact information and suggested that Kohl's may contact me by the phone number/email provided via Revdex.com platform; therefore I cannot accept this business's latest response.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We apologize our customer did not receive their order. We are unable to reship this to our customer; however, she is more than welcome to reorder these items on Kohls.com using the credits issued to her.

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order [redacted]in the amount of $116.95. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame,...

yours could be sooner or later. The customer will also receive a Kohl's Merchandise credit in the mail for $94.52 due to the Kohl's Cash used. Please allow 10-14 business days to receive this.

Our records show a return for Kohls.com order #[redacted] was processed on 12/08/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for any inconvenience.

In order for Kohl’s to locate the original order
that was sent incorrectly we need more order information. We cannot locate an
order that was sent to our customer for SKU 93552462.
Please advise customer to respond with their order number.

We
apologize for the inconvenience our customer experienced due to online Order
[redacted]. If the customer wishes to reorder, she can reply via through the
Revdex.com and we can have someone contact our customer directly for the same prices
and discounts.

Upon review of Kohls.com order # [redacted] we have processed a return for the
erroneously duplicated order. We advise our customer that returns may
take 14-30 business days to post to most major credit card accounts. We
apologize for the inconvenience.

On customer's previous claim, we asked our customer to
confirm the mailing address since the original rebate was mailed back. The
customer provided two different addresses per rebate form and complaint. Please
have him confirm mailing address so we can process for the customer.

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would **ke to know your view on the matter.]We did not receive any Kohl’s Merchandise Credit. Please note this complaint is to get full refund in cash, not in form of merchandise credit. Below are the information I have if these can help Kohl’s with their internal investigation. Original Order Number: 6911689993Reference number for first complaint to Kohl’s customer services: 161203-060369Reference number for second complaint to Kohl’s customer services: 161205-036567 (Store manager at store 809 refused to check on this issue when provided the number.) Additionally, please see attached the receipt for the TV return.
Regards,
[redacted]

We apologize for any inconvenience and frustration our customer experienced in regards to Order 5187141796. We did apply the complete balance to the 4 gift cards tendered on the cancelled order.[redacted] - $100.00[redacted] - $100.00[redacted] - $500.00[redacted]...

- $484.51

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We apologize for the inconvenience for the inconvenience our customer experienced with Kohls.com. It appears a credit was applied on December 11, 2016 in the amount of $322.49 which was applied to the Kohl's Charge ending in [redacted]

The customer is welcome to contact our kohls.com Customer Service Department to replace her order as well as place the order online herself and provide the order number to make any necessary price adjustments.

We are unable to refund the customer for the pricing error as the item she was looking to purchase was not for the discounted price. We apologize for any inconvenience.

In order to receive the $25.00 promotional coupon for opening a wedding registry, a minimum of 15 unique items should be added to the registry which does not include gift cards and multiple of the same item. In addition, a minimum of one item needs to be purchased from the registry. Upon review of...

her registry, there are 11 unique items, and the remaining items on the registry are gift cards. In addition a purchase had not been made on the registry. This information has been previously communicated to the customer. We are unable to send the $25.00 coupon for the reasons stated above.

We apologize for the inconvenience you experienced in regards to Order 1595599423. It appears the replacement order 5636539666, was delivered on July 29.2016. Our customer reached out to us through a different channel and one of our associates did reply via email. For the inconvenience and...

frustration, we will be happy to mail out our customer $25.00 gift card.

We received the customer's complaint through a different channel. This matter has been resolved.

We have applied a credit in the amount of $29.81 to the customers Kohl's Charge ending in [redacted] The customer will also be receiving credits in the following amounts:$7.81$11.01$9.13-already applied$20.34-already appliedThis is the full amount of Order 7605891813. Please advise our customer to allow...

3-5 business days for the remaining credits to post.

Upon review of our customer's concern , it does show he has reached out to our Executive Offices and is working with an advisor directly. At this time, we consider this matter closed.