Kohl's Corporation

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Unfortunately
we are unable to retrieve the transaction details with the information
provided.  We advise the customer to
reply with...

her original receipt information starting with the date so we may
further review her claim. Also, we apologize for her customer service experience.

We apologize for the inconvenience our customer experienced with online Order 5435948156. We have processed a return for all items which were tracking number 1ZY64920YW10004312. The customer will be receiving a refund in the amount of $39.93 and $15.39 which was applied for the damaged candle. This...

will be applied to our customer's Kohl's Charge ending in 5960. Please advise our customer to allow 3-5 business days to reflect on their account.

We apologize for the inconvenience our customer experienced with Order 7037069972. We did attempt to speak to our customer directly to advise him that we did process a credit in the amount of $32.09 to his Visa ending in 2914. Please advise our customer to allow 7-10 business days for this credit to...

reflect on their statement.

Here are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange- Item must be from the same department as original item being returned•A Kohl's Merchandise Credit...

based on the lowest 13-week sale price•A corporate-issued refundThis information is listed online and in-store. We stand behind the refund given to the customer. We apologize for the confusion caused with her exchange.

We stand behind our previous response. The customer would need to call Kohl's Fraud Department before we can release the funds.

We apologize for the delay the customer experienced in receiving her Kohl's Cash from Order 3780046501. We did mail out a $40.00 Gift Card to the customer's billing address as of today. Please advise the customer to please allow 7-10 business days to receive the Gift Card in the mail.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not feel it is good business practice to accept an order with a discount, only to cancel and say they cannot honor.  I repeat that I would not have placed this order with KOHLS if I knew the order would not receive the discount as accepted at the time the order was placed.  I feel like this is a bait and switch tactic.  I feel they should honor the 15% discount on the order as placed at the time of online transaction.  I had no reason to feel the order would not receive the discount.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to note to the business that this happened one other tim and I tried to get the rebate form and have spent way more time on this than just printing off the form. I had a similar rebate through Macy's with no issues since the form was posted on the website. I can't submit the form if it is not available.
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The customer service department does not follow up nor do they try to solve the problems that THEY are having. The item was delivered but they do not address the dishonesty, the facts of the issues presented, why the original order was canceled without any reason or notice, why I was promised a return phone call and NEVER received one, why I was told that I would be called by a service person to follow up on the problem and was NEVER called, why l was told that the package was in the UPS system when it was obvious that the order was not even shipped yet and until the evening of the day it was promised delivered, why I have received my promised $45 from the original order that was cancelled yet promised, and why Kohl's does not appear to have a system set up to know where orders are or to be able to leave or attach the conversation notes from one customer service person and so that another can see what has been done, why I was told that the fastest the delayed order could be delivered was 2 days yet when then order was actually finally shipped it was overnight air? there is more but the actually delivery is only part of the problem.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The clerk and even the store manager were confused as to why the register showed a refund that was less than I paid. I paid $40.00 for the skirt and expect to get the full $40 back. They handed me a $10 coupon to use at a future date. I did not use the cash coupon on this purchase - therefore the application was sneaking and unknown on the part of the purchaser (me).  Kohl's promotes "no hassle" returns, though they are arguing return of approximately $5 to satisfy a customer. Without a refund, I plan to never shop there again because I don't know that I can expect a full refund on an item if I return it. If they are willing to lose a customer, that's up to them. They already have stored closing and a history of shopper complaints - maybe their policies are the reasons why.
Regards,
[redacted]

We apologize for inconvenience our customer has experienced regarding their corporate refund. We partnered with the department that handles corporate refunds, and they advised they have attempted to contact our customer. A voicemail was left on July 13, 2016 for him to contact us directly regarding...

this matter. They need to speak to the customer directly in order to resolve our customer's concern.

The item that I ordered from Kohl's was received today. The id number for my complaint is ID [redacted].Thank you for your help.[redacted]

We have processed a refund in the amount of $54.94. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any inconvenience.

We apologize for the inconvenience and frustration our customer experienced with online Order 6970833421. We have processed a full refund for out customer in the amount of $264.99 which was applied to our customer's Visa ending in 4044. Please advise our customer to allow 7-10 business days for this...

to reflect on their credit account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me.  However, since this seem like a lost cause I will just quit doing business with a company that can't deliver what they promise and will let everybody else know about this.
apparently it doesn't seem like they will accept the fact that they were wrong.....
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a stupid response to see from Kohls, every rep said a different story and now I see they say the refund was already processed but I never saw my refund in my credit card account. This is a very bad business practice where Kohls CSR says a different story and once you log a complaint with Revdex.com.org then they say the refund is already processed. If the refund is already processed why am I not seeing the money in my bank, now they may say it will take 7-10 "business days". I would never accept a response like this fro Kohls.
Regards,
[redacted]