Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We will be happy to review our customer's concern. In order for us to research further, we request transaction information, such as a copy of the receipt, if possible.

Upon review, the advertised sale price was listed in error. We have alerted the proper departments of this issue. We are happy to honor the $17.99 price for the purchase of only one. We advise the customer to return to the store and use this communication as proof we will honor the price. If he...

experiences any troubles, please reply with the receipt information starting with the date and we will make the adjustment. We apologize for any confusion.

We are unable to ship the missing items without a form of payment attached. We are currently working directly with the vendor and UPS to locate the package however we have processed a refund back to the form of tender used with order [redacted]. The credit to your charge card will take an average of...

seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. If the customer would like to reorder the items, we are happy to honor the original sale price of the item. We apologize for any inconvenience.

We apologize for any frustration our customer has experienced. The call with our customer was reviewed and the questions our associate asked were within our guidelines to complete the processing for the refund. A Kohl's Merchandise Credit has been mailed to the customer today.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Subtotal$105.96TAKE5-$5.00WINTERFLAKE-$12.03Kohl's Cash x0376-$10.00Shipping FREESales Tax$5.02Total$83.95Yes2You Rewards (potential points) 79  Your Savings$88.07 The correct way should be done. Remove sale tax 5.02 add $10.00 credit should be $68.93 than sale tax If you pay minimum payment of 27.00 to avoid interest charge pay 50.00 the interest charge should be less double check it I want this correct with right interest charge payment

An even exchange can be done with a receipt at any register for the same item and same price. If the same item is not available, then a return must be done at our Customer Service desk. If you do not have a receipt then a refund in the form of a Kohl's Merchandise Credit will be provided for the...

item's return value.

They could have have still offered to give my $10 back in the form of a gift card.  I spent almost $300 in 2 weeks st kohls and this is how they treat a customer  I won't ship here again  who wants to return all these items and re ring them up  this is poor customer service and disappointing to a customer   Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Our records show the customer was contacted an Advisor in the Executive office. The customer was advised to keep the merchandise and a return credit was processed. Additionally, the customer declined the offer to process a new order.

We stand behind our previous response. Please close this claim out.

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The customer has provided various accounts of why she does not have transaction details. The customer even advised the Executive Office she did not have the receipt information because the transactions were on her daughter's credit card. At this time the customer is advised to provide receipt information or we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is unacceptable!  I initially contacted a supervisor at Kohl's.com.  They were no help - that is why I have attempted to resolve this through the Revdex.com.  I find it hard to believe that Kohl's is not willing to call me to discuss this important matter.   I could understand the options given to me if these items were not so large and heavy.  If I could lift them into my vehicle - they are too large to fit inside my vehicle.  Therefore, the options given to me will not work, because of these factors and apparently this is something that no one at Kohl's is taking into consideration.   At this point, if Kohl's is not willing to make this right by refunding me 100% of my purchase price, plus the interest that has been charged to my card, without returning the severely damaged items within the next 5 business days, I guess my next step is to contact a lawyer and see how they can help me.
Regards,
[redacted]

We have partnered with sales audit once again and have confirmed we did process a $75.00 credit for our customer. They would need to contact their financial institution. At this point, we consider this matter closed.

We apologize for any additional inconvenience.

We have reviewed our customer's concern regarding her online orders. The return was handled accordingly. The customer used a $10.00 Kohl's Cash when order 5515157974  was placed, which was given to our customer in the form of a KMC. On her second order, we did apply her refund of $41.00 which...

if you add the $85.99(that is including the $10.00 Kohl's Cash) and the $41.00, combined it equals $126.99.

Please know the customer was accommodated $30 on April 14, 2017 for the difference in price. This will be reflected in an average of seven days back to the VISA ending in 9760.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowit is clear Kohls is not going to ever actually allow me to speak with a supervisor or address this complaint. As they haveadvised I have called them MULTIPLE times. Each time I am told a supervisor willcall me and they never do.I am worn out by them.  Pleaseclose the complaint and mark it as unresolved.  I do NOT accept this as resolved because nothing has actually happened  
Regards,
[redacted]

We recommend the customer visit his local Kohl's store and request to speak with a Store Manager to assist with processing the return. We are able to look-up purchases made via a Kohl's Charge account as far as 18 months. We are unable to process a refund without the physical merchandise. We...

apologize for any inconvenience.

Our records do not indicate a gift card was promised to the customer. If the customer is referring to a rebate, the customer should contact the manufacturer directly. The requirement of each rebate is set up and specific to each vendor of our merchandise. We advise the customer to respond with any...

corresponding documentation from Kohl's in regards to this gift card.