Kohl's Corporation

We did apply a credit to the Visa ending in 8934 in the amount of $35.83 on December 2,, 2016. The following number can be provided to our customer's credit card company. Kohl's has received confirmation that the refund was accepted. Reference#[redacted].

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking process. This can be attributed to high order volume, damages, etc. We regret to hear the customer's desired merchandise...

was not available. We are unable to accommodate the customer's request to honor the Black Friday prices, and Kohl's Cash at a later date. We apologize for any disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have never heard from the customer service represtentative I was supposed to hear from within 24-48 hours so I'm not sure why I was refunded as I never asked for a refund - I wanted the item I ordered to be delivered.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hi. I wanted to follow up for the record. Kohl's sent me an apology and my $20.00 cash rebate. They said to keep the gift card and coupons for all the hassles. I hope you will include this in the public record for case [redacted]. I have copied the email below. Again, I thank the Revdex.com for your time and help. Have a great day The Lord has made for you!!! Sincerely, [redacted] II Good Afternoon Mr. [redacted], I am emailing in response to your complaint filed with Kohl's, which was forwarded to my attention in the Executive Office of Kohl’s for resolution. As it is my intent to provide our customers with quality service, I appreciate the opportunity to respond. Please know that the $20 Visa prepaid card was sent out to you on October 20, 2016. Please allow up to 15 days to receive this in the mail. After conducting our research, we can conclude you were initially eligible for this rebate, and was denied via a clerical error. Please keep the $25 Kohl's Merchandise Credit (KMC) as well as the coupons for your consideration. I apologize for the miscommunication, and hassle in regards to this. We will be responding the Department of Agriculture, Trade and Consumer Protection as well. Mr. [redacted], you are a valued customer and again regret the hassle this has caused you. If you require any further assistance please contact me at ###-###-####.
Regards,
[redacted]

We regret any difficulties with attempting to process a refund. We have processed a return for Kohls.com order #4187666022 on 12/28/15, back to the customer's Discover ending in 5149. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any...

inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] we are not asking anything that is not genuine!!! fake diamond rings are provided by kohl's and they returned in kohl's cash which will expire in 30 days ? Do you think this is acceptable policy when we are not on fault and kohls are on wrong side due to cheating in diamond ring  with us . Even we respect their policy and we asked gift card instead kohl's cash so our money will not expire. I just want to know was that a wrong demand and by doing this kohl's is not only losing one customer but many!!!  May Be kohls corporation is doing this cheating purposefully as no one care for every single diamond check and they will make profit on that if somebody checked like me they will refund money and deduct kohls cash which will expire as they know once customer got cheated will not purchase again in kohls . 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] nothing received yet, we are now way past their deadline. I have called 14 times now, and they had told me it was mailed 1/16.  Not received, and after all this am wondering if it was sent. So frustrating, we shop there often, have a charge card with them, etc
Regards,
[redacted]

We have
reviewed the customer’s incident and feel her concerns are best addressed at
the Store level. The District and Regional Managers have been made aware of her
concerns, and will contact the customer for follow up and resolution.

Upon review of order [redacted], the first package was delivered on November 20th and the second package was delivered on November 24th. Our standard shipping time-frame is 3-6 business days. The order was placed on November 14th, therefore the items were delivered within our promised shipping...

time-frame. We respectfully decline her request for additional compensation.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you for the quick corporate response, which restores my faith in Kohls.
Regards,
[redacted]

We apologize for the inconvenience and frustration our
cus[redacted]er experienced with her most recent Kohls.com order. It appears the
cus[redacted]er has reached out to us through a different channel. We have scheduled a
pick up via UPS for the items and have resolved our cus[redacted]er's concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There is no way to determine that I was NOT going to receive them when I placed my order.  This is where you are deceptive.  I only purchased from your site because of the kohls cash rewards. There is NOTHING when I was purchasing that states that I would NOT get them.  It should say.. your item is not eligible for the Kohls Cash Rewards Program.  It didn't! 
Regards,
[redacted]

We apologize for the inconvenience and frustration the customer experienced when making a return at her local store. I will be happy to mail out a $40.00 gift card to our customer to the address provided on the initial complaint.  Please allow 7-10 business days to receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a follow up to my Revdex.com complaint [redacted]. Kohls responded, however they did not follow through and credit my account. Now I have called Kohls 3 times and this is my second complaint. As a note to kohls - I received the package that they claimed the shoes and pants were shipped in. This small package could not have fit a pair of shoes in it. The shoes were not included. This is absolutely ridiculous. Kohls has lost a customer.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My first order on 6/26 - I was charged $51.00 on my American Express for a dress that was returned on 7/6/16 and received only $41.00 credit to my AMEX. I was shorted $10.00 on this return.My second order on 7/1 - I was charged $75.99 on my American Express for (1) pant and (1) dress that was returned on 7/13/16 and received $75.99 credit to my AMEX. On this second order, I used a discount of $10.00 in Kohl's cash to reduce the overall charge from a total of $85.99 to $75.99.Upon returning the second order, Kohl's 'tried' to give me $10.00 on a merchandise card that must be used to purchase merchandise in their stores, instead of crediting the $10.00 owed back to my American Express where it originally debited on the first order. I declined to accept the merchandise credit card that the store wanted to give me and left it with the individual at Customer Service of the Hillsboro, Oregon store. Kohl's still owes me $10.00 in credit returned to my American Express.This is, in my opinion, a crime as they are taking a customer's money owed and switching it to a merchandise credit that must be spent in their stores. Between two orders, I paid Kohl's $126.99 from my American Express, and to date they have only returned in credit to my American Express $116.99. All items purchased on these two orders have been returned to Kohl's. I did not accept the merchandise credit they attempted to force upon me instead of the $10.00 owed to the American Express on the first order returned. This is an unethical practice to take a customer's money, and with all items returned, attempt to keep a portion of the money owed back to the original form of payment by offering a merchandise credit.Summary of transaction payments and credits:Purchase #1 Paid Kohl's from American Express $51.00 Return #1 Kohl's credited American Express $41.00 ($10 shorted)Purchase #2 Paid Kohl's from American Express $75.99 Return #2 Kohl's credited American Express $75.99 (offered a $10 merchandise credit instead of   crediting the $10.00 shorted on order #1)Again, to be clear, I did not accept the merchandise credit offered at the store and left it with the woman behind the customer service desk at Kohl's Hillsboro, Oregon store on July 6, 2016.I am still owed $10.00 in credit to my American Express from return #1 where I was shorted (I paid $51, Kohl's credited only $41.00).This is the only acceptable resolution I will accept. Kohl's should not be allowed to steal money from their customer (or, in this case, former customer).
Regards,
[redacted]

Due to the time of year some customers may experience a slight delay in their shipping time frame. Upon review of tracking #61299991119120063826 and 61299991140320062661, it appears the customer's orders have been delivered. We apologize for any inconvenience.

As listed in our Cardholder Agreement, we may close your Account or suspend your credit privileges or any feature on your Account at any time for any reason, including Account inactivity, without notice. If we close your Account or suspend your credit privileges or any feature, we will not be liable...

to you for any consequences that result. If you or we close your Account, you and any authorized users must stop using your Account immediately and destroy all cards or return them to us upon request. You will continue to be responsible for charges to your Account according to the terms of this agreement.

Please have our customer contact Kohl's Fraud Department at 1-888-890-1755, as further information is needed before we are able to process a refund.