Kohl's Corporation

We thoroughly reviewed the call and the customer's concerns. The customer was also provided a gift card from the Executive Office. We stand by our previous response, and apologize for any additional disappointment.

While Kohl's strives to provide
accurate product and pricing information, unintentional pricing or
typographical errors may occur. Kohl's reserves the right to correct any
errors, inaccuracies or omissions and to change or update information
(including, without limitation, information related to...

text, pricing,
availability and product descriptions) at any time without notice (including
after you submitted your order and confirmation was received). In the event
that an item is listed at an incorrect price, with incorrect information, or
discounted in error, Kohl's shall have the right, in its sole discretion, to
refuse or cancel any purchased orders placed for that item. If your credit card
has been charged for any order subsequently cancelled, Kohl's will issue a
credit to your credit card. This information is displayed on Kohls.com We apologize for any inconvenience this may cause
you.

We recognize the importance of providing...

great service at all times. We make every effort to ensure that interactions with our associates are more than satisfactory and that outstanding customer service is provided. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret this was not the case for the customer. We advise this is being reviewed internally. Our records indicate an e-mail was sent advising the item was cancelled. We apologize for any inconvenience.

We have researched our customer's concern and it appears we have processed a refund in the amount of $26.89 which was applied to the Visa ending in [redacted]. This was applied on November 02, 2016. We have confirmation that the tender used has accepted our refund. The customer would need to contact their bank to inquire about their return.

We regret to hear the customer has not received her entire purchase from Kohls.com order #4167686963.  At this time the vendor may deliver the customer's merchandise by 12/29/15. If the customer does not receive her anticipated merchandise by this date, we will immediately process a refund. We...

apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohl's is still not even reading my complaint. Rejecting until they at least take the time to read my complaint, and form a response that makes sense.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the inconvenience. We request to please allow 7-10 business days for the Kohl's Cash to be received since it is being mailed via USPS.

Upon review of Kohls.com order number
[redacted] our records indicate the customer's return of $14.47 was processed
on 06/12/15. Also our records show a return of $20.20 for Kohls.com order
number [redacted] was processed on 06/17/15. We advise the customer to
review their June and July...

statements to verify the credit.

We have spoken to our customer directly via telephone to resolve her concern. At this time, we consider her matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Again, Kohl's is not understanding that I did not select the Burbank address at all, and that their website automatically defaulted to this address. Rather than them address the issue with their website, which has happened to me more than once, they offered me no assistance to resolve this issue and sent me on a wild goose chase with Fedex and USPS. I still do not have my items and no recourse. Kohl's instructed me to contact Fedex and USPS and both entities have advised that only Kohl's could resolve the issue. Wouldn't Kohl's want to address this for future customers or do they just not value their customers at all? Their process for package resolution is flawed and should be addressed and my items have been shipped to an address that is not mine and I have no way to get my items back. 
Regards,
[redacted]

Complaint [redacted] refers to both the customer’s credit card
and experience at the store. Kohl’s will maintain complaint [redacted] and
request Revdex.com open an associated complaint and sent to Capitol One for further handling
on the credit card aspect.
We regret to
learn of the customer’s...

unpleasant experience at our store. We will follow up
with the Store Manager to ensure that this matter is reported to our claims
administrator. This office will reach out to our customer directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The orders will be returned and the credit card I recently opened will be closed. Train your employees better if they give wrong information to increase sales that is not good customer service. 
Regards,
[redacted]

Here are the details Kohls asked for:the product is:  S8 Polaroid 8" Internet tablet with USB cable and...

AC adapter.Purchased on 11/29/2013The rebate amt is $40My home add: [redacted] [redacted]I already sent the card details earlier with card no, tracking no. and expiry dateThank you[redacted]  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohls has been informing me that my request has been processed since October of 2015, yet I have not received confirmation that I am unsubscribed.  I continue to receive conflicting information from everyone I speak to.  This is the worst customer service experience I have ever had.
Regards,
[redacted]

Our records show records all applicable return credits were processed on 12/08/15, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

Our records indicate the payment was made on November 6th which is after the payment due date of November 5th. In addition, the $25.00 late fee has been waived as courtesy. If a payment is not made by the due date, per our Cardmemeber Agreement, a late fee will be assessed.

We regret to learn of the customer’s recent disappointment with our rebate offers. The requirement of each rebate is set up and specific to each vendor of our merchandise. Regrettably, we are unable to issue VISA gift cards, as these are sent out from the vendors directly. However as a gesture of...

goodwill we would be more than happy to send a Kohl’s gift card for the difference. If this resolution is not desirable, we advise the customer to follow up with the manufacturer for additional assistance.

In order to research our customer's concern, more information is needed.• Please clarify which rewards were not receive.• Were these points earned on a specific order or numerous transactions?

Our records indicate the customer's Kohl's Charge account was closed, as requested, on 10/28/14. In addition, the remaining balance due of $24.43 is the remaining portion of principal due on the account. We have waived all late charges assessed on the account therefore the remaining balance will...

need to be paid by the due date to avoid the fees returning to the account or any additional fees accruing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]