Kohl's Corporation

In order to research our customer's concern and confirm our customer's purchase, please have the customer verify the order number or attach a copy of the order confirmation. Once we receive that information, we can look into honoring our customer's request.

With the information provided, we are unable to locate an order. Please have our customer attach their order confirmation.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Spoke to DM and will call me back within a few weeks to confirm resolution.
Regards,
 
[redacted]

We will be happy to look into our customer's concern. More information is needed. • Does the customer have a tracking number we can reference.

We stand by our previous statement, and at this time consider this matter closed.

We apologize for the inconvenience the customer experienced due to the cancellation of Order 4988364488. A request was made to apply the funds from the gift card tendered on the original order on to a different gift card for our customer. She will be receiving a new gift card with the balance of...

$25.00 within 7-14 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We believe the customer meant to state he received an email on December 30, 2015, which is when our associate resent the coupon. This was an associate error since the redemption dates (redeemable in store and online November 30 through December 6, 2015) for the coupon passed. Our advertisements all state when a Kohl's Cash coupon can be earned and when the coupon can be redeemed. If the customer had contacted us within the redemption period (November 30 through December 6, 2015) of the coupon to advise he did not receive the coupon we would have resent the coupon at that time and the coupon could have been redeemed within the redemption period. A Kohl's Cash coupon cannot be used outside of the redemption dates listed for the Kohl's Cash coupon.

Upon review, the correct amount was refunded to the customer with the return.

Upon review of the customer's Kohl's Charge account, the next payment is due on 01/18/15. Currently, the customer has missed three payments and per the Cardmember Agreement, we will attempt to contact the customer regarding their account. We are unable to stop the calls unless a payment is...

received by the due date.

In order for us to research our customer's concern. We are requesting our customer provide an order number so we can look into our customer's concern further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: I am closing this complaint Only because we physically returned the unordered merchandise to a local store ourselves. We had to borrow a truck to load the 6 LARGE boxes and it took 2 people to get them in the store.  We did recieve a refund from the manager of the store. But Kohls online never took responsibility for their mistake. They never sent UPS to pick up the UNORDERED items and lied to us each and every time we contacted customer service. On December 29, 2014 we had had enough and then used a borrowed truck to haul the items to a local kohs store. So FIVE weeks later we finally have the money they took out of our checking account back, no thanks to them.
 
Regards,
 
[redacted]

We apologize for the inconvenience our customer experienced with online Order 5703435249. We just need more information in order to address our customer's concern. Can the customer confirm which items were not received.

Our records show a return for Kohls.com order #[redacted] was processed on 02/08/16, back to the customer's VISA ending in 8670. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We advise her to attach a copy of her bank statment showing the funds being withdrawn from bank account in July. Once we receive this we will be able to research the missing payment further.

In order to confirm the amount was not placed back to the gift card as stated, we advise her to reply with the order number to research this.

Upon review of the customer's account, she will need to speak with our outside Collection Agency to set-up payment arrangements with the account. They can be reached at 888-828-5368. In addition, the customer has been contacted by us on several occasions via telephone as well as sending out a...

monthly billing statement.

Thank you for again contacting Kohl's directly with your concerns. I apologize that we were unable to address your concerns previously.Kohl’s offers promotional events designed to provide our customers with exceptional value. Kohl's works hard to provide low prices on the Site as well as in Kohl's stores, and we are committed to offering sale prices that represent real and compelling values relative to our regular prices. However, as we previously noted, merchandise and promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Prices and availability are subject to change without notice. We have this notice posted online at the Kohls.com website athttps://cs.kohls.com/app/answers/detail/a_id/89/kw/online%20pricesWe stand by our current policy, I would like to offer you a $10 Kohl's Gift Card as a one-time accommodations for the inconvenience you've experienced.  In addition and accordance with Kohl's standard practices, and our desire to keep our loyal customers completely satisfied with their shopping experiences, we will be more than happy to facilitate a return and refund if you are not completely satisfied with any of your purchases.