Kohl's Corporation

We apologize for the inconvenience caused by the damaged lamp. A 20% off discount in the amount of $49.05 was applied to the customer's order as an apology for the damaged item. The credit will appear on the customer's original method of payment in about seven days.

We apologize for the inconvenienced in regards to her most recent transaction. It appears the customer has reached out to through a different channel and their issue has been resolved.

Please know we have reordered the damaged item for the customer (SKU: 33792799) under order #8[redacted] to the referenced address, and the customer will not be charged. For the customers reference he is welcome to track this order on his "My Account" on Kohls.com.  We apologize for any...

frustration the customer experienced.

We apologize for the damaged item she received. We are happy to schedule a UPS pick-up for the item and a refund will be processed as soon as the item is retrieved. Unfortunately we are unable to adjust the price of a larger mixer and there is one available in the size she ordered in a different...

color. We can offer a $50.00 gift card towards the purchase of the larger mixer. We advise the customer to reply if she would like to have a UPS pick-up scheduled. Again, we apologize for the inconvenience.

We stand behind our previous response, and consider this matter closed.

The number included in this Revdex.com complaint was removed from our dialer system. If there is a different number we advise the customer to provide this so that we may remove it.

We advise the customer to have his wife contact us regarding her account as we are unable to release account information or make account adjustments as he is not listed on the account. The Customer Service Department can be reached at ###-###-#### and will be abke to explain in detail...

the next steps she needs to take.

Our records show a manual billing request for Kohls.com order #[redacted] was processed back to the customer's Discover card ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

We apologize if the customer received mis-information. We are unable to accommodate her request, and stand by our previous response.

We regret the customer states she was not properly credit for her return. At this time we advise the customer to return to the store with the applicable receipts to resolve the matter. She may request to speak with the [redacted] directly for assistance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I was contacted by Daniel R from Kohl's  they agreed to reimburse te $35.05  I was just waiting for the refund to process  as long as it does, I am satisfied

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was in contact with a woman from Kohls.com corporate office. She ensured my complaint was handled and resolved. My item was subsequently delivered and no further action is needed. Please close this claim.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The fact that they were going to get in touch with me on Monday or Tuesday, but did not,  is testimony of the arrogance of their employees. I spent my precious time and gas trying to have the issue resolved and expected them to get back to me in vain. They can keep the item and the $29.00.
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer experienced with her order. We have no way of confirming if the customer's packing slip was sent in error to someone else. Also, the packing slip does not contain information that would allow access to our customer's personal information.

We appreciate our customer contacting us in regards to most recent Kohls.com order. We will be happy to research our customer's concern and reach out to him once we review his inquiry.

We apologize for the inconvenience our customer experienced due to their recent online order. We have verified the item is out of stock currently, but it is noted that once it comes back in stock, we can honor all discounts and price from when our customer initially placed their order.

We have processed a refund for our customer. The amount of $81.80 was credited back to the customers Kohl's Charge and we emailed our customer Kohl's Cash in the amount of $42.00. Please advise our customer to allow 3-5 business days to reflect on their Kohl's accounts.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I gave all requested information for them to even look up the transaction but the person we spoke with on the phone when I was in store on October 26th said he did not have to ability to check the archives for my transaction. I was also offered to purchase the ring due to the need to have it replaced by since the ring was not in store they had to do a round about way of ordering me my replacement ring. and I was assured if I paid for the ring then while I was in store my refund would be a heck and not store credit. Now I am feeling like there is a lot of dishonesty with this company. Or a lack of training for this sort of thing.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Your customer service representative was extremely unhelpful and lied to me about speaking with someone above her. She came up with three different lies and when I called her out on it--she didn't have anything to say. Not once in your response did you address this matter or the fact that your text message offer didn't say "exclusions apply". Or you didn't address me not receiving my coupons YET--and I have been in my new home for three years---it's funny that the bills always find their way in the mail though....
Regards,
[redacted]