Kohl's Corporation

Kohl's reserves the right to correct
any errors, inaccuracies or omissions and to change or update information
(including, without limitation, information...

related to text, pricing,
availability and product descriptions) at any time without notice (including
after you submitted your order and confirmation was received). In the event
that an item is listed at an incorrect price, with incorrect information, or
discounted in error, Kohl's shall have the right, in its sole discretion, to
refuse or cancel any purchased orders placed for that item. This information is
published on our website.  We are unable
to accommodate the customer’s request. We apologize for any inconvenience this
may have caused.

That's fine. I'll get my kohl's cash worth plus more in other forms. You'll regret this decision in not helping the customer.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Our records indicate there were no know errors with our Kohl's Mobile Application. We apologize for the inconvenience. We are more than happy to apply the $75.00 Kohl's Cash to a future order. We advise the customer to reply with the barcode numbers listed on the expired Kohl's Cash.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our records
indicate we received the customer’s complaint through our social media channel
and have addressed his concerns. The customer has been advised his return
options, and offered reimbursement to make the pants wearable. We apologize for
the inconvenience.

Before I stated a formal complain via Revdex.com, I tried to contact Kohl's multiple ways to have this resolve. Unfortunately, my initiative were met with several dead ends. I want an actual Kohl's person to contact me, at the level that will not just listen but take my concern an look into the issue. That issue is a store reselling used goods multiple times. Is this an acceptable way to do business in Kohl's mind? If so, I have no problem getting the local media/national media involved to address the issue of reselling used products as new.  Also, the offer of a $25 gift card is not a acceptable means to my complaint. The one time coupon alone  I  used was more than $25 offered via gift card. Since my initial complaint the model purchased has been removed from the site, thus making me purchase a higher priced model. I was not reinstated the coupon to use on my next purchase.

We are unable to locate an order or details regarding his concern. We advise the customer reply with the order number or e-mail address listed on the order so that we can research this concern further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Corporate Refund departments disrespectful treatment and long hold times are why I had to resprt to this complaint process. They are they ones demanding a partial return pf my property and then a secondary refund of items they somehow now, cannot return to me. It seems very hypocritical that they are unable to either refund both items I returned, or give me both back. They only deny and approve what is convinient for them.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]My gift card was worth a total of fifty dollars. The order number above was made with a purchase of 26.44. This means that Khols still owes me 23.56. because not only was my gift card worth $50, but I didn't know that they had cancelled my order before I made my second order. I was never given back my money from the first order that they cancelled because of the item being no longer in stock. I am still waiting for this money to be returned to me.  I am dissapointed as a customer and the information they have provided you with.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I stand firmly on my last response.  I am very disappointed that the business did not want to resolve this matter respectfully.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.Kohl's Cash is NOT a coupon.  Be honest!  You stand behind your statement.  You made $40, but stand to lose more money in the future by losing a faithful customer.  We stand behind our decision and will save a lot of money in the future.  Thank you for the extra money in our wallet from now on, Kohl's.  Case closed.Regards,
Mr. & Mrs. [redacted]

We are extending the offer to honor the Kohl's Cash as a courtesy to the customer. As previously stated our records show the anticipated Kohl's Cash e-mail was sent to [redacted], with no indication of the message being undeliverable. If the customer wishes to redeem the offer, he may reply to this complaint with the new Kohls.com order number, and we will credit them accordingly.

We have
processed a credit back to a Kohl’s Merchandise Credit for the missing Kohls.com
order #[redacted]. We advise our customer to allow 10-14 business days to
receive this via mail. We apologize for the inconvenience.

Upon review of her order [redacted], a refund will be processed back to the form of tender used. We are unable to ship another item at this time. If the customer would like to reorder the item, we are happy to honor the original sale price of the item. The...

customer will need to reply back with new order number so that we can make the necessary adjustments. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]KOHLS JUST COPY-AND-PASTE THEIR FIRST RESPONSE. I HAVE ALREADY SPOKEN TO KOHLS ASSOCIATE AT THE PROVIDED NUMBER BUT SHE SAID SHE COULD NOT HELP ME AND TRANSFERRED ME TO THEIR ONLINE SHOPPING NUMBER, FOLLOWED WITH ENDLESS VERIFICATION OF IDENTITY AND ANOTHER TRANSFER. BY DOING THIS KOHLS IS DOING NOTHING BETTER THAN PISSING ON THEIR CUSTOMERS LIKE ME. I DO NOT ACCEPT THIS RESPONSE. NEVER WILL I DO. THANK YOU Revdex.com, YOU ARE HELPFUL BUT KOHLS IS NOT.
Regards,
Lina [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I still have not received the second  check that they were suppose  to send out again on Jan 29th. I will not accept this untill I receive the check and verification that the second check was sent. This whole situation is absolutely ridiculous. My husband and I have owned our business for 35 years and this is not how a customer should ever be treated!!!!!!!! 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Paula [redacted]

I'm not satisfied with the solution the business offered me. They're trying to get me to contact the bank that issued the gift card which is not my responsibility. Kohl's messed this whole thing up and I just want my refund back. I don't want to keep jumping through hoops. It's not my responsibility.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]