Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Kohl's has asked for an order # to honor their response. The original order number was:  [redacted]1- St. Nichols light up candle #95398206 = 22.494- St Nichols candles(sm) #95398106= 9.49 each1- Sonoma suede tall boots, grey, 6.5 womans #93968487 = $39.991- St Nichols Angel snow globe  = 24.991- Croft & Barrow shirt 95441852 womans small = 9.99Total = 84.33Shipping = FREEPlease be advised:  my NEW ADDRESS: [redacted] ([redacted])Phone:  ###-###-####[redacted]Please send immediately as some of this was for Christmas.
Regards,
 
[redacted]

We recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visit. Our customers are very important in our continued growth and...

success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and we are sorry our associates did not provide the customer with the service anticipated. At this time we advise the customer to reply with the UPC or SKU information for the missing items from Kohls.com order #[redacted]  for the applicable credit. We apologize for any inconvenience.

We were able to verify the customer's purchase. A $10 gift card will be mailed to them in honor of the rebate. Please allow 2 to 3 weeks to receive the gift card. We apologize for any inconvenience.

Our records...

show the customer should have received their
anticipated refund at this time. If the customer is stating that they have yet
to receive their refund, we advise the customer to reach out to our Corporate
Refund Department directly for additional assistance. They can be reached at
###-###-####. We apologize for any additional disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID 11855141, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Paul K[redacted]SHIPMENT ACTIVITYNOV 29, 08:20 AMDelivered -If you look at shipping confirmation number and track it.  Its clearly says it made it to buffalo, ny.  But, at the FEDEX location it was sent back.  Do from damage.  It is in Minnesota.  FEDEX  sent it back to st. paul MN.  When I called Kohls customer service they where able to see it on the computer.  Now all sudden you can't.  I forward what was sent to me from FEDEX clearly saying that FEDEX had sent it back due to damage.  It was delivered back to kohls.      Saint Paul, MNNOV 29, 02:15 AMOn FedEx vehicle for delivery SAINT PAUL, MNNOV 29, 02:11 AMAt local FedEx facility SAINT PAUL, MNNOV 27, 09:54 PMArrived at FedEx location SAINT PAUL, MNNOV 27, 02:45 PMIn transit MAHTOMEDI, MNNOV 26, 07:49 PMIn transit PORTAGE, INNOV 26, 08:47 AMDeparted FedEx location SYRACUSE, NYNOV 26, 03:31 AMArrived at FedEx location SYRACUSE, NYNOV 25, 09:43 PMDeparted FedEx location BUFFALO, NYNOV 25, 11:32 AMReturning package to shipper Damaged in transit - Unable to deliver shipment - Returning to shipper BUFFALO, NYNOV 25, 10:35 AMDelivery exception Damaged, handling per shipper instructions BUFFALO, NYNOV 24, 03:40 AMAt local FedEx facility BUFFALO, NYNOV 24, 12:52 AMArrived at FedEx location BUFFALO, NYNOV 23, 07:01 PMIn transit ELYRIA, OHNOV 23, 05:46 AMDeparted FedEx location SAINT PAUL, MNNOV 22, 04:37 PMArrived at FedEx location SAINT PAUL, MNNOV 22, 04:02 PMPicked up SAINT PAUL, MNNOV 22, 03:54 PMShipment information sent to FedEx Tracking Number 784726749836HAVE QUESTIONS? GET ANSWER

We have processed a return for Kohls.com order # [redacted] on 02/03/16. Part of the return was processed back to the customer's VISA ending in [redacted], and part of the order was processed back to a Kohl's Merchandise Credit. We advise our customer to allow 10-14 business days to receive this via...

USPS. Additionally, we would be more than happy to honor the original price paid on a new order. The customer may place a new order, and reply to this complaint with the new Kohls.com order number and we will credit them accordingly. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The Kohls.com website clearly showed that I had selected the "Dove" color for the batch towels, but after I submitted the order their system changed my color selection. I want to speak with the actual Kohls Corporate Customer Service Manager about this extremely poor customer service.
Regards,
[redacted]

It is unclear why the
customer would have not received the anticipated reward to their inbox. Our
records show the e-mail was sent with no indication of it being undeliverable.
We advise the customer to check their junk or spam folder to verify they
received the e-mail to [redacted].

Our records show a $50.00 credit was processed back to Kohls.com order #[redacted] on 11/14/15. The credit posted to the customer's account on 11/16/15. We advise our customer to log into their My Kohl's Charge account online, or wait for their next statement to verify the credit.

A claim has been filed with our Claims Administer. A member of our Risk Management Team will be incontact with the customer for further review.

We advise the customer to have his wife contact us regarding her account as we are unable to release account information due to his name not being listed on the account. In addition, a member of this department has tried to contact him at the number listed as we received this complaint...

via a different channel. We can be reached at ###-###-####.

Our records show a return for Kohls.com order #2902112611 was processed on 12/20/15. We advise our customer to allow 10-14 business days for the credit. We apologize for any disappointment.

Our
records indicate we received the customer’s complaint through our CFPB portal.
The customer’s concerns were addressed via letter on August 5, 2015.  As previously stated we advise the customer to
allow 10-14 business days to receive the gift card.

By accepting the refund and getting it sized, the customer is accepting a reasonable resolution offered by our store. The customer is aware when filing a Revdex.com, the business has up to 30 days to resolve their concern. In the interim, our customer did accept the exchange for a new ring. He then agreed to have the replacement ring resized, in which the store accommodated his request.

Our records indicate a Kohl's Merchandise Credit has been issued on 12/03/14. Please allow 7-10 business days to receive this. We apologize for any inconvenience.

Our records indicate we received her complaint...

through a different
channel and have addressed her concerns.

A credit in the amount of $16.00 has been applied to the customer's Kohl's Charge account. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any delay.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] I ended up returning the shoes to Kohl's last Saturday.  They accepted the return and the salesperson knowingly re-sold the [redacted] shoes back to me for $20 + Tax.  I'm satisfied that Kohl's refunded my original purchase but am dissatisfied because I paid Kohls $20 + tax for George shoes which could only be purchased by [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Michael [redacted]

Regrettably SKU 99218562 did not update to its clearance price at the time of check-out. This was an isolated system error that has since been corrected. We have processed a $36.00 credit back to the customer's Kohl's Charge account ending in 5952. Please allow 7-10 days to receive this. We...

apologize for the inconvenience.

We stand behind our policy, and previous response.