Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  Never got it never used it.  If that's true why was I told EVERY time I called after that that the kohl's credit would be mailed to me...in YOUR first response to this complaint YOU stated ti would be mailed to me in 7-10 days.  We both know you just don't want to make good on this.  My mistake was not using a major credit card or I would have had the charge reversed.  I will say this again...I never received a refund for this.  Your customer service is horrible...this is why your sales are down...and this is why I will tell everyone I know and come in contact with to shop elsewhere.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Unbelievable!!!!!  I will never buy from them again

We have no record of any system errors that would have prevented the
customer from redeeming the promised promotion.  As previously stated
we have accommodated the request for the $10 promised credit. We apologize for
any disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
When I made my original purchase, I was supposed to have $75 Kohl's cash in my account that I could use either online or in the store.  That was not the case as the balance was zero.I was told a could not use it in the store.  I was told I could not order online - I had to call in.  It took 58 minutes on the phone to place my first order.  When I called to use the remaining Kohl's cash, it took 25 minutes because the item that supposedly was in stock was really not.  I called later and spent another 15 minutes to finally order something else.I would not have made the original purchase if I had known I would have to waste almost 2 hours calling to place orders.  Therefore, the promise made to me by Kohls when I made my original purchase was not fulfilled.
Regards,
[redacted]

Our records show a return was processed on 12/13/15 for Kohls.com order #[redacted]. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This issue is not resolved.  Yesterday I received email that was I was going to be issued a refund of 447.06.  I paid 455.18.  So why am I not getting a full refund? This was Kohls error, and a huge hassle. Also, I was charged almost a month ago for the vacuum you never shipped me. Who going to pay the incurred interest?  You say that you value your customers. How come you have not picked up the phone and called me? Can you not dial out like the rest of the Kohls corporation? I don't think Im being unreasonable to want my money back for a item you never sent me. I expect a full refund, and a refund of any incurred interest charges.If somebody at Kohls really cared, they would have picked the phone up and called me. So you can save the "bs" about how you value your customers, and just give me my full refund.
Regards,
[redacted]

First and foremost, we wish to extend an apology for the unfavorable experience our customer recently had with us. We strive to deliver the highest level of customer service, and regret that we did not meet our goal and, more importantly, our customers expectations. We expect our...

associates to accommodate our customers in a courteous and professional manner. Please know that our customers comments are instrumental in helping us to improve processes and ensure that all customers have a great experience with Kohl's. We are grateful for the feedback. We have sent our customer 30% coupons that may be applied toward a future purchase for the inconvenience they experienced.

Our records show we processed a return for Kohls.com order #[redacted] on 01/15/16, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

We have reviewed the chat between the customer and our Kohls.com Customer Service Agent regarding Kohls.com order #[redacted]. We are able to confirm the customer was promised a price adjustment. We have credited $19.32 back to the customer VISA ending in [redacted]. We advise our customer to allow 10-14...

business days for the credit. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's agreements and/or obligations to its vendors is of no concern to myself. Kohl's cannot mail a coupon that does not list specific exclusions and make false claims for a non-popular, non-glamorized brand such as "The Balm" to be of prestige. Kohl's also cannot refer a customer to the Internet for a complete list of exclusions; Kohl's cannot require that I have/use/purchase an Internet service to view a list of brands that they contract against discounts with, nor can Kohl's blanket claim that off-brands are of any sort of prestige. The fact that a brand does not wish to accept discounts does not make it of any prestige, and Kohl's cannot falsely claim so nor can Kohl's blanket the coupon as excluding "prestige brands" of cosmetics and include brands of non-prestigious nature in that statement - this is considered false advertising, and is illegal. Kohl's did not comment on Nicole at the Wilkes-Barre, PA store (#0033) - I would like her removed from her managerial position as she is not fit to lead a team nor work with customers directly. Kohl's also did not contact me to discuss this further as requested - my email address is [email protected] and I would like someone from Kohl's Executive Office to reach out to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The ticket I was given did promise I would get the tv that is why they gave them out it had nothing to do with the price of the item..The store even admitted they had made a mistake and given out the wrong tvs by accident to other people.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer
experienced with her online Order 7433436187. We have applied the additional
credit in the amount of $1.02 to the Visa ending in [redacted] Please advise our
customer to allow 7-10 business days for it to reflect.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business should still have to pay interest, which they did not do, but I have cashed the check. Hopefully, this helps any future customers that receive a check that cannot be cashed. Kohls needs to do MUCH better at customer service!
Regards,
 
[redacted]

Our records indicate an order was placed, ***, honoring the listed incorrect sale price. We consider this matter resolved.

We
are able to confirm that we did indeed review the customer’s correct wedding registry
in order to provide the accurate information. (Registry ID: [redacted]) We apologize
for any confusion.

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order [redacted] in the amount of $28.71. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours...

could be sooner or later.

We have applied a credit of $8.95 for our customer for Order 5640119301. The credit will be applied to the Visa ending in 3057. Please allow 7-10 business days for this to post on our customer's credit card. We apologize for any inconvenience.

We apologize for the inconvenience our customer experienced due to Order 5396021571. We have processed a full refund in the amount of $50.25. This will be applied to the Kohl's Charge ending in 3042. Please allow 3-5 business days for the credit to post to their Kohl's card.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]