Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] This is false advertising I will report them to the consumer bureau of new york

Upon review, the order was cancelled due to the item being out of stock. The customer spoke with our Customer Service Department who credited the customer's Rewards account to receive a $30 certificate as a replacement for the loss of her Kohl's Cash. If the customer would like to place a new order,...

we are happy to credit the $30.00 to the new order and cancel the certificate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 Feel free to close this file, but I will not accept the business's unethical practices and customer relations. A consumer should not have to spend nearly 5 months fighting for a refund for returns mailed back to return center. I want this noted as a complaint against the business

We have agreed to apply a $20.00 credit to our customer's Kohl's Charge ending in 3355. Please advise our customer to please allow 3-5 business days for it to process.

At this time we are requesting the customer attach a copy of their return receipt for further research.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not sure what to believe at this point, the response states the refund cards was mailed on 08/01 but then closes with they are in need of an address to send the replacement gift cards to. I need someone to contact me ASAP so that I can get a clear understanding as to what took place and how to prevent this from happening in the future. There are many different addresses on the order, (one billing and the other where the order is being shipped to) so what address did they send it to on 08/01/16 as they have indicated. Please contact me at [redacted]. Every time I call the fraud department at 1 [redacted] I speak with a representative who immediately transfers me to the "executive office" which only gives the option to leave a voicemail and I have left several messages but no callback received. No one has reached out and called me, nor tried to process the order because those items is what I wanted. I would not be asking for a refund if the after the investigation was complete the order would have just been re-processed and expedited shipping.

Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Upon review of his Kohl's Charge account, we have taken the necessary steps to update his credit profile to reflect as current with zero delinquencies. We advise it may take up to 60 days for this information to reflect on his credit profile. A letter was mailed and may be used as evidence of...

the correction in process, in the interim.

We
apologize for any confusion to the customer.  The Return policy without a receipt is as
follows:
.5in;background:white">·        
Kohl's Charge purchases:
Store Associates can locate purchases up to 12 months after the purchase date,
and the credit can be applied to your account.·        
Non-Kohl's Charge
purchases, or purchases made outside the 12-month timeframe: Receive Kohl’s
Merchandise Credit or a corporate-issued refund.·        
An even exchange·        
A Kohl's Merchandise
Credit based on the lowest 13-week sale price·        
A corporate-issued
refund
This policy can be located at https://cs.kohls.com/app/answers/detail/a_id/893/kw/return.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]s are an acceptable form of tender at Kohls.com. Regretfully, without viewing the screen details we are unable to state for certain what may have happened to cause the order process for our customer to not complete. It appears there is an authorization hold for the...

amount our customer states they entered for the [redacted] of $41.53. We suggest the customer contacts their bank to see if they will accept a release of funds form from Kohl's for the dollar amount on hold. Not all banks will accept the form. If the bank agrees to accept the form, our customer would need to provide the banks fax number for us to send the form, and the full gift card number. If the bank does not agree to accept the release of funds form, the authorization hold will drop off within 30 days (we have no control over the time limit, this is set by the bank) and the funds will go back on the gift card. We apologize for the inconvenience our customer has experienced.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  I as of yet still have not received any thing from the company..   They told me that for the last 3 months that this would be resolved and they were sending me the refund ....Today is the 2nd of Feb and I still have nothing. 
Regards,
[redacted]

We have processed a refund for our customer on December 31, 2016 and we emailed $52.66 to our customer and applied $16.50 to the Visa ending in 5329.

We deeply apologize for the frustration and inconvenience our customer has gone thorough. Please let our customer know we have processed a credit for the item he did not receive, in the amount of $443.98, back to his Kohl's Charge card ending in [redacted]. He should see the credit in an average of seven...

days.

We apologize for the inconvenience our customer experienced with online Order 4422816996. We have applied a credit in the amount of $82.35 on the Visa ending in 0029. Please advise our customer to please allow 7-10 business days for this to appear on their credit card.

Kohl's apologizes for any frustration or confusion. Please request that customer submit a copy of her full receipt for us to review.

We regret part of the customer's order was damaged. At this time we advise the customer to reply with their BOPUS order number as well as the damaged SKU/UPC information for a credit. We apologize for any disappointment.

Our $10 birthday coupons are randomly sent to our Most Valued Customers(MVC). Our records indicate you do not qualify for this offer. We have applied a $10 credit to he Kohl's Charge account for enrolling in our electronic statements. The credit to your charge card will take an average of seven...

days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later.  We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I received a email from the Westminster, MD kohls 5 days ago and gave bryan stoops a phone call in reguards on the situation. His email and phone response let me know he will be sending me a $50.00 gift card in replacement. Its a nice offer for the cirumstances and hope to receive it soon. If received, I do appreciate the quick action they took to replace the loss I went through.