Currently Hurricane Matthew has caused the governor to call for an evacuation of MiamiI had a flight booked for FridayAll events, reservations etc have been cancelled due to the hurricaneI called in to cancel the flightAll airlines have posted their flight advisoryFlights are being cancelledThe 1st agent said that no flights were being cancelledThis was a lieShe then placed me on holdFor minutes, she had me hold for at a time saying she was getting a supervisorFinally, she got me a "supervisor"This lady placed me on hold for minutesThen told me that Miami was not being affected by the HurricaneWhich according to every News station in America is a lieWhen I asked to speak to her supervisor over times, she refused to allow me to speak to an agentShe then asked to place me on hold and hung up on meI called backA man answered the phoneI verified my information and asked to speak to a supervisorHe placed me on hold for minutesThen he tra
On February I ordered a flight reservation online at ***"The flight was advertised in large bold font as $In small inconspicuous font (that I did not notice) on the confirmation page, the price increased to $I didn't notice this until I had checked out and received a confirmation emailI contacted customer support at ***; the company representative initially wanted a $fee to cancel, but the cancellation fee was decreased to $after talking to a supervisorThe supervisor argued that I had agreed to the price on the confirmation pageI agreed over the telephone to the $cancellation fee only because that was the only way they would cancel the reservationI told the supervisor that I am contesting the cancellation feeThis bait and switch was clearly done deliberately, and was not an errorI selected the same flight a second time and the fee was again increased (in small inconspicuous type) on the confirmation pageThis was not due to
Only giving one star because I have to give at least one star Had a horrible experience with JustFly.com and will not use them again Was redirected to a flight through them from Kayak.com After "booking" the flights the first time, an email was sent stating that there was a problem with the payment method When we tried to rectify it, they cancelled the reservation I then called them directly to book the same itinerary, to which they said they handled it and I'd receive a receipt and itinerary in 24hours Instead, I got another email within minutes stating there was a problem processing payment I tried another card, (both were AmEx), called to double-check, and this customer service agent said I needed to call AmEx and have them approve the transaction I thought this was weird, but we did it anyway, there was no problem on our bank's end, they had seen a $transaction pending from JustFly, but they were doing nothing to block the charge My husband called them back to tell them this, they said they would process the payment and we'd get the receipt and itinerary in hours Wellhours later, still nothing, I've spent about an hour on the phone with them now, half of it waiting to talk to a supervisor after the customer support rep gave me the same run around and they still cannot process the payment They even admitted it's not our card They are a scam, stay away
I just booked a MORNING flight with this website, I was reviewing everything was CORRECTAs soon as I charged my card the review changed and it was an afternoon flightI am going on a company trip and needed to arrive in the AMI called right away, not even minutes later, and told the associate what happenedShe proceeded to tell me I was lying(apparently computers never have errors that occur) She wanted to charge me $to change (due to their policies) I completely understand their cancellation policies, but I was not canceling only changing flightsThis was a COMPUTER ERROR not a consumer errorThere is no way I would have booked a PM flight! When I asked to speak to a manager the associate told me well we can bring the fee down to $per ticket as a courtesyI asked to speak the manager again, and was told "we'll my manager is going to tell you the same thing" I said I would like to speak with the managerThe manager got on the phone and charged my card a total of
Purchased a ticket while deployed, emergency government orders came in that prevented me to use the ticketCustomer service said they would pursue a refund but would have to charge me an additional $They charged my account and never refunded any of my moneyNow everytime I call they say there is no manager to speak to and they dont know what else they can do
on may 15th, I had to cancel an international flight reservation with *** (all over the phone) and I agreed to and was charged a $cancellation feei was told I had months to rebook the flight with the same airlinesi agreed to this because I head to bangkok twice a year so I knew I could use the $1,crediti called on november 19th to use this crediti had pulled up several flight options from their website leaving in january of 2018, averaging at $they're now saying that I cannot book any of these flights because those are only for new reservations rather than a rebooking and only giving me options that range in the $rangewhen I initially canceled my flight there were no regulations mentioned, other than the time frame for claiming my credit and that I needed to use the same airlinesi also paid the $to cancel the flight which would make me think that this should be a new bookingthey're being very cryptic and shady and I was real dishearte
I bought a round trip ticket from Justfly*** for 2,from USA to Mumbai IndiaWhen in Mumbai, I wanted to add few more days to stay there, but the Agent would not allow me to find a seatThe Agent convinced me to buy another ticket, so thinking that I would get credit from my original ticket, I bought another ticket for on January 4, After printing the ticket, I found out that I did not like long overlap transit hours, so I called them back to cancel the ticketAgent promised me to give a me refund ( I mailed to you a copy of that e-mail.) I suspect this time, that Justfly might be a fraudSo I bought a ticket from another Agent back home to US., because I had no other choiceI called Justfly to send me a confirmation number to my e-mail for my refund, One agent says yes but I did not find confirmation e-mail for my refundI called several times to Justfly*** and talked different Agents, but no one will confirm a refundAgents are concerned more about selling
I have been trying to change the name of a Latam ticket bought through justflyI have now called Latam three times and Justfly timesWhen I call Latam, they tell me that Justfly owns the tickets and should be able to change the names, then they will be able to transfer the tickets to another passengerJusfly tells me that they cannot transfer the tickets and this is because of Latam policy not there own policyThese two claims are contradictory*** statements are consistent with their terms and conditions so I am inclined to believe that justfly has a misunderstandingJustfly has provided no form of documentation or proof that Latam has created these policies and I cannot find anyone at *** who will confirm them
hi I bought ticket memphis to toronto they carged me extra $i called them for refund and they refunded and told me I will get refund in 5-days I never get refund I keep calling them they say already issued the refund after days I still not received they told me to call my bank for enquirer bank told me they have no control on refund it come automatically I think they never made any refund they just scamming me
TOTAL RIP OFF PLACE I booked a flight with them, later found out they were $more then direct booking with *** airlinesI tried to make a change $cancellation fee and only credit on there siteNEVER EVER AGAIN, STAY AWAY!
I booked three tickets with justfly*** on Nov12th, 2016, flying from Newark to Beijing to Wuhan, China on Jan26th, 2017, and my return trip is on Feb24th, The tickets were confirmed immediately (reservation number *** ) and I was told there was nothing further I need to doThen I received an email from justfly*** on Decand ask me to call them because there is a change of my tripSo I called on Decand was told they had to change the travel date for the Jan26th tripWhile we could not agree on the change, the agent from justfly*** told me he would contact the airline more and then he would call me backSo we disconnected the call, but he never called me backSo I called justfly*** today, Dec 23rd, againThey offered me two options, either change the travel date to Jan(or some other dates earlier), or they have to cancel the trip and refund meTo me, neither solution is acceptableFirst, if I change the travel date to Jan23, there would b
Customer service is not returning my calls , refusing to refund my money blaming everything on airlineI contacted the airline and they said the even have a note on thier behalf saying im eligible for a refund so its their(just fly )customer service refusing to followup with my caseMy justfly ref.# is ***Thank you in advance for your help gh
You make a purchase with them and when you try to fix a mistake they made or you want to Add or change additional information they rather cancel the whole transaction and tell you to make new reservations so that they can keep a lot of money for each ticket that you purchased though them They charge over $dollars to cancel the transaction per ticket Which is unfair because sometimes they make mistakes not consumers when people are purchasing ticketsIt's so unfair that they get to charge money on your credit card for a purchase that didn't happenedAnd it's a lot of moneyIf the airline reimburses your money why do they get to keep such a large amount of money for a service that was not completed
JUSTFLY*** does not assist in any flight changes or cancellationsI first was looking to cancel my flights due to a financial hardshipI was told I was not allowed but I can make changesNow that I am looking to make the changes I am told I am unable towhen asking to speak to a supervisor I was told I was not guaranteed to get one because they are busySo the $1k spent in flights is now lost money that I cannot afford to lose, to a company that is unwillingly to helpif I was to flat cancel the flights the fees are greater than the $1k spent on them in the first placeWhat kind of company is this!
Justfl***---Charged my credit card an amount different from what was quoted to me over the phone Spoke with *** (***) supervisor who apologized and refunded me, but I believe this company is not only unethical but fraudulent
My husband and I double booked a flight by mistakeI cancelled my order within minutesI tried calling company to get an easy resolveI was speaking to a couple different customer service agentI was under the impression if I purchased the $insurance you could cancel if needed with 100% refundI was told the ticket was non refundableI was issued a credit for the cost of the ticketI was then still charged fees and taxes on a service they did not provideI was also charged an additional fee for cancellingI understand tickets may not be refunded that is there policyWhat I do not understand is how the customer service is so poorI was unable to talk to anyone who could tell me about my fees and the difference of costsThey were unwilling to work with meI ended up paying $dollars for a service I never receivedI have reached out via email and was told I would hear back and that has not happenIm very disappointed in this company and I do not feel like they have th
They are liars! After booking a flight for my family, they cancelled my reservation that had an airline confirmation the next morning, hours later! I called their customer service # after receiving the email notification, and hours later waiting on the phone, Brett said that their was a credit card issue and they couldn't complete the booking Then he said that the flight had been cancelled, too After hanging up, I called my credit company and they said no payment request from JustFly.com had been submitted Liars! Now the tickets are almost double for my family of three, about $1,more from my presumably booked flight Don't use their scammers! I have read some online reviews and it seems to be a pattern with thembe forewarned!
My Grandpa purchased tickets for us to visit our home state from our duty station Our orders changed and now my husband has to go overseas As a result we have to move with a moving van and cancel plane tickets Justfly.*** will do nothing other than provide a travel credit for another time rather than provide a refund We gave them a copy of the orders and still they will do nothing We contacted American Airlines and they are, so far, complicit with Justfly.com in RIPPING OFF ACTIVE DUTY MILITARY This is a legitimate issue that needs attention in more than our household
In January I booked flights thru Justfly on Jetblue from Newark, NJ to Mexico City for my son and myself for March and April Not too long after that I experienced heart problems and after days of testing in the hospital I found out that I need to have an aortic valve replacement, which will take place on February After speaking with Justfly, I managed to get the flights postponed for up to one year from the purchase dateHowever, Justfly charged our debit account for $($per ticket) without notifying me of said chargeI've tried to have them rescind the charge during calls, to no availTheir strategy of very long wait times and needing to again and again hear my story is wearing me down, as is most likely what they're trying to doThey will also not let me hear the recording where they claimed to have informed me of the charge, which they did not
Currently Hurricane Matthew has caused the governor to call for an evacuation of MiamiI had a flight booked for FridayAll events, reservations etc have been cancelled due to the hurricaneI called in to cancel the flightAll airlines have posted their flight advisoryFlights are being cancelledThe 1st agent said that no flights were being cancelledThis was a lieShe then placed me on holdFor minutes, she had me hold for at a time saying she was getting a supervisorFinally, she got me a "supervisor"This lady placed me on hold for minutesThen told me that Miami was not being affected by the HurricaneWhich according to every News station in America is a lieWhen I asked to speak to her supervisor over times, she refused to allow me to speak to an agentShe then asked to place me on hold and hung up on meI called backA man answered the phoneI verified my information and asked to speak to a supervisorHe placed me on hold for minutesThen he tra
On February I ordered a flight reservation online at ***"The flight was advertised in large bold font as $In small inconspicuous font (that I did not notice) on the confirmation page, the price increased to $I didn't notice this until I had checked out and received a confirmation emailI contacted customer support at ***; the company representative initially wanted a $fee to cancel, but the cancellation fee was decreased to $after talking to a supervisorThe supervisor argued that I had agreed to the price on the confirmation pageI agreed over the telephone to the $cancellation fee only because that was the only way they would cancel the reservationI told the supervisor that I am contesting the cancellation feeThis bait and switch was clearly done deliberately, and was not an errorI selected the same flight a second time and the fee was again increased (in small inconspicuous type) on the confirmation pageThis was not due to
Only giving one star because I have to give at least one star Had a horrible experience with JustFly.com and will not use them again Was redirected to a flight through them from Kayak.com After "booking" the flights the first time, an email was sent stating that there was a problem with the payment method When we tried to rectify it, they cancelled the reservation I then called them directly to book the same itinerary, to which they said they handled it and I'd receive a receipt and itinerary in 24hours Instead, I got another email within minutes stating there was a problem processing payment I tried another card, (both were AmEx), called to double-check, and this customer service agent said I needed to call AmEx and have them approve the transaction I thought this was weird, but we did it anyway, there was no problem on our bank's end, they had seen a $transaction pending from JustFly, but they were doing nothing to block the charge My husband called them back to tell them this, they said they would process the payment and we'd get the receipt and itinerary in hours Wellhours later, still nothing, I've spent about an hour on the phone with them now, half of it waiting to talk to a supervisor after the customer support rep gave me the same run around and they still cannot process the payment They even admitted it's not our card They are a scam, stay away
I just booked a MORNING flight with this website, I was reviewing everything was CORRECTAs soon as I charged my card the review changed and it was an afternoon flightI am going on a company trip and needed to arrive in the AMI called right away, not even minutes later, and told the associate what happenedShe proceeded to tell me I was lying(apparently computers never have errors that occur) She wanted to charge me $to change (due to their policies) I completely understand their cancellation policies, but I was not canceling only changing flightsThis was a COMPUTER ERROR not a consumer errorThere is no way I would have booked a PM flight! When I asked to speak to a manager the associate told me well we can bring the fee down to $per ticket as a courtesyI asked to speak the manager again, and was told "we'll my manager is going to tell you the same thing" I said I would like to speak with the managerThe manager got on the phone and charged my card a total of
Purchased a ticket while deployed, emergency government orders came in that prevented me to use the ticketCustomer service said they would pursue a refund but would have to charge me an additional $They charged my account and never refunded any of my moneyNow everytime I call they say there is no manager to speak to and they dont know what else they can do
on may 15th, I had to cancel an international flight reservation with *** (all over the phone) and I agreed to and was charged a $cancellation feei was told I had months to rebook the flight with the same airlinesi agreed to this because I head to bangkok twice a year so I knew I could use the $1,crediti called on november 19th to use this crediti had pulled up several flight options from their website leaving in january of 2018, averaging at $they're now saying that I cannot book any of these flights because those are only for new reservations rather than a rebooking and only giving me options that range in the $rangewhen I initially canceled my flight there were no regulations mentioned, other than the time frame for claiming my credit and that I needed to use the same airlinesi also paid the $to cancel the flight which would make me think that this should be a new bookingthey're being very cryptic and shady and I was real dishearte
I bought a round trip ticket from Justfly*** for 2,from USA to Mumbai IndiaWhen in Mumbai, I wanted to add few more days to stay there, but the Agent would not allow me to find a seatThe Agent convinced me to buy another ticket, so thinking that I would get credit from my original ticket, I bought another ticket for on January 4, After printing the ticket, I found out that I did not like long overlap transit hours, so I called them back to cancel the ticketAgent promised me to give a me refund ( I mailed to you a copy of that e-mail.) I suspect this time, that Justfly might be a fraudSo I bought a ticket from another Agent back home to US., because I had no other choiceI called Justfly to send me a confirmation number to my e-mail for my refund, One agent says yes but I did not find confirmation e-mail for my refundI called several times to Justfly*** and talked different Agents, but no one will confirm a refundAgents are concerned more about selling
I have been trying to change the name of a Latam ticket bought through justflyI have now called Latam three times and Justfly timesWhen I call Latam, they tell me that Justfly owns the tickets and should be able to change the names, then they will be able to transfer the tickets to another passengerJusfly tells me that they cannot transfer the tickets and this is because of Latam policy not there own policyThese two claims are contradictory*** statements are consistent with their terms and conditions so I am inclined to believe that justfly has a misunderstandingJustfly has provided no form of documentation or proof that Latam has created these policies and I cannot find anyone at *** who will confirm them
Horrible Customer ServiceOnline website misguides you to another date of travel, so that you have to pay a fee to change your flight
hi I bought ticket memphis to toronto they carged me extra $i called them for refund and they refunded and told me I will get refund in 5-days I never get refund I keep calling them they say already issued the refund after days I still not received they told me to call my bank for enquirer bank told me they have no control on refund it come automatically I think they never made any refund they just scamming me
TOTAL RIP OFF PLACE I booked a flight with them, later found out they were $more then direct booking with *** airlinesI tried to make a change $cancellation fee and only credit on there siteNEVER EVER AGAIN, STAY AWAY!
I booked three tickets with justfly*** on Nov12th, 2016, flying from Newark to Beijing to Wuhan, China on Jan26th, 2017, and my return trip is on Feb24th, The tickets were confirmed immediately (reservation number *** ) and I was told there was nothing further I need to doThen I received an email from justfly*** on Decand ask me to call them because there is a change of my tripSo I called on Decand was told they had to change the travel date for the Jan26th tripWhile we could not agree on the change, the agent from justfly*** told me he would contact the airline more and then he would call me backSo we disconnected the call, but he never called me backSo I called justfly*** today, Dec 23rd, againThey offered me two options, either change the travel date to Jan(or some other dates earlier), or they have to cancel the trip and refund meTo me, neither solution is acceptableFirst, if I change the travel date to Jan23, there would b
Customer service is not returning my calls , refusing to refund my money blaming everything on airlineI contacted the airline and they said the even have a note on thier behalf saying im eligible for a refund so its their(just fly )customer service refusing to followup with my caseMy justfly ref.# is ***Thank you in advance for your help gh
You make a purchase with them and when you try to fix a mistake they made or you want to Add or change additional information they rather cancel the whole transaction and tell you to make new reservations so that they can keep a lot of money for each ticket that you purchased though them They charge over $dollars to cancel the transaction per ticket Which is unfair because sometimes they make mistakes not consumers when people are purchasing ticketsIt's so unfair that they get to charge money on your credit card for a purchase that didn't happenedAnd it's a lot of moneyIf the airline reimburses your money why do they get to keep such a large amount of money for a service that was not completed
JUSTFLY*** does not assist in any flight changes or cancellationsI first was looking to cancel my flights due to a financial hardshipI was told I was not allowed but I can make changesNow that I am looking to make the changes I am told I am unable towhen asking to speak to a supervisor I was told I was not guaranteed to get one because they are busySo the $1k spent in flights is now lost money that I cannot afford to lose, to a company that is unwillingly to helpif I was to flat cancel the flights the fees are greater than the $1k spent on them in the first placeWhat kind of company is this!
Justfl***---Charged my credit card an amount different from what was quoted to me over the phone Spoke with *** (***) supervisor who apologized and refunded me, but I believe this company is not only unethical but fraudulent
My husband and I double booked a flight by mistakeI cancelled my order within minutesI tried calling company to get an easy resolveI was speaking to a couple different customer service agentI was under the impression if I purchased the $insurance you could cancel if needed with 100% refundI was told the ticket was non refundableI was issued a credit for the cost of the ticketI was then still charged fees and taxes on a service they did not provideI was also charged an additional fee for cancellingI understand tickets may not be refunded that is there policyWhat I do not understand is how the customer service is so poorI was unable to talk to anyone who could tell me about my fees and the difference of costsThey were unwilling to work with meI ended up paying $dollars for a service I never receivedI have reached out via email and was told I would hear back and that has not happenIm very disappointed in this company and I do not feel like they have th
They are liars! After booking a flight for my family, they cancelled my reservation that had an airline confirmation the next morning, hours later! I called their customer service # after receiving the email notification, and hours later waiting on the phone, Brett said that their was a credit card issue and they couldn't complete the booking Then he said that the flight had been cancelled, too After hanging up, I called my credit company and they said no payment request from JustFly.com had been submitted Liars! Now the tickets are almost double for my family of three, about $1,more from my presumably booked flight Don't use their scammers! I have read some online reviews and it seems to be a pattern with thembe forewarned!
My Grandpa purchased tickets for us to visit our home state from our duty station Our orders changed and now my husband has to go overseas As a result we have to move with a moving van and cancel plane tickets Justfly.*** will do nothing other than provide a travel credit for another time rather than provide a refund We gave them a copy of the orders and still they will do nothing We contacted American Airlines and they are, so far, complicit with Justfly.com in RIPPING OFF ACTIVE DUTY MILITARY This is a legitimate issue that needs attention in more than our household
In January I booked flights thru Justfly on Jetblue from Newark, NJ to Mexico City for my son and myself for March and April Not too long after that I experienced heart problems and after days of testing in the hospital I found out that I need to have an aortic valve replacement, which will take place on February After speaking with Justfly, I managed to get the flights postponed for up to one year from the purchase dateHowever, Justfly charged our debit account for $($per ticket) without notifying me of said chargeI've tried to have them rescind the charge during calls, to no availTheir strategy of very long wait times and needing to again and again hear my story is wearing me down, as is most likely what they're trying to doThey will also not let me hear the recording where they claimed to have informed me of the charge, which they did not