JustFly is a Fraudulent Business I am trying to change my airline ticket so I don't fly though Istanbul due to the terrorist attacks and civil unrestWhen I bought my ticket with *** It didn't indicate anywhere on the site where I was buying my ticket that the ticket was not able to be altered or changedThey told me I had to cancel my ticket and I wouldn't get a refundThis is an unfair business practice as there was no indication when buying or even AFTER buying the ticket that it could not be changedI called them directly a few times and they do not know what they are doingThey talk in circles and could not point me to where it said in my ticket that I could not change itThey referred me to the Terms and Conditions on their website, which do not specifically state what your ticket includesIt's a generic statement that says 'If you ticket is permitted to be changed or cancelled...'But no where on the ticket or during the process of purchasing the ticket does it s
I made a reservation for my son with Justfly and my son wanted to change the return dateI called Justfly on Monday 9/26/and was told that the total cost to change the reservation was $$was for Qantas and $was the Justfly feeI then subsequently see a charge of $from Justfly and then $from QantasWhen I called on 9/26/to find out what was happening I was told that the original agent had made a mistake and that had called back my son and he agreed to the new chargesThe only time that my son was on this call was when I held my mobile phone up and had him on a landlineHe said that he was Samuel Alan Donner and agreed to the charge which they had quoted me was $I have attempted to resolve the issue with Justfly but they fraudulently claim that they contacted my son on another call (using my cell phone number) and he agreed to the change in quoted priceThis is not true at allMy son is currently in Australia and does not have access to my phoneI fe
They charge my account for the fulll amount of a ticket but never provided me with the ticketEach time they said they could not process my ticket because they did not have access to my accountDespite the fact that they had charged my card the full amountLater on they told me my reservation had gone awayI asked to have this confirmed as well as a email confirming my money would be refundedThey provided neitherI am worried my money will not be refunded and that they will attempt to just give me creditDespite the fact that my reservation was never fully confirmed
Worse costumer service!! Booked the flight and bought the extended cancellation policy, which is a joke!!! After countless hours on the phone with costumer service trying to get my flight cancelled, all they told me is sorry our hands are tight!! They wouldn't even change the flight to a further date! This company is a fraud and have lots of miss leading informationNever will use this company again!! Stay away unless you just want to throw your money away!!
Re: booking ref No***, and BA booking ref*, dates 15-September, 2017, ***, Premium Economy class, Prof Shlomo Noy.*** is an authorized BA agent and as such you are expected to treat customers honestly and fairlyJustfly sold me a Premium Economy ticket on 27th July and charged me $1,They have provided me with an E-Ticket that confirmed my travel details, including class of service purchased Doesn't an E-TKT reflect automatically what I bought? To my surprise, the airline carrier B.Ashow that I am booked in an economy class !! I have had numerous conversations with Justfly*** staff in the last two weeks including supervisors - but no solution was offered to me although they admit that I have a confirmed premium economy class ticket issued by them according to my reservationI expect to be travelling in Premium Economy, and this is the class that I was purchasingI will be happy to provide any further information required -having all documenta
I purchased airline tickets along with an extended cancellation policy We need to alter our travel arrangments and I anticipated that this would be permissible due to the extended cancellation policy I have come to find out that Just Fly will cancel the flight but only with a penalty of $ Additionally, I was on the phone for nearly hours and spoken to in an extremely rude manner and then told they were going to end the phone call
I cancel my flight and they charge me dollars for thatBecause they say it is nonrefundable, they give me travel credit and they say I can use it in the futureThey did not say anything about additional chargesWhen I decide to use that travel credit, they say they will charge me for more than hundred dollars
I only give one star because I HAVE to otherwise they would get NO STARS!! DO NOT book with Just Fly! They are a complete rip off! I reviewed my booking and found that my name had been placed on both tickets even though traveler two had my sister's birthdateI have booked air numerous times and are very aware names and birthdates must matchCalling just fly to correct the name was a complete and utter disastrous waste of my timeThey used several excuses as to why they hadn't fixed the issue after two days of calling themJust fly said the airline wouldn't answer the phone, there was a $Just fly fee for name change and a $airline fee to change, that the airline didn't give accurate instructions to Just fly, my call to Just fly was disconnected several times, I was left on hold EVERY call to Just fly with the longest call being HOUR and minutesOf the call representatives (last being a ***) I was told they would continue to address my issue with the airline and call me backPffffffft NEVER HAPPENEDThen of course the *** pulled the no transferable and he would TRY to change the name but there would be a fee, also claimed the airline wouldn't answer, that I made the mistake, on and onI do not believe I made the mistake however agreed to pay the $to solve issueI was charged but then refunded (or so they say and the invoice shows the crossed out so credit card bill remains to be checked for certainty) because the airline gave wrong infoI contacted the airline who said it was VERY common for Just Fly to tell customers they did not answer phoneAll incorrectJust Fly is a scam and a waste of your moneyDO NOT use!!!!!
On November 6th I booked a flight to Germany through justfly.comI received a confirmation email and an eticket for my British Airways flightFor some reason my flight was cancelledI only found out when I was trying to book a seat with extra leg room that my reservation no longer existedMy justfly confimation number is *** and my British Airways eticket was ***I tried to book the seat on British Airways and they said the reservation no longer existedI contacted justfly and they notified me that BA was doing a major flight overhaul and schedule change which was the reason it was cancelledThey said I would have a new confirmation within hoursThat email never cameI called british airways and asked why it was cancelled and they told me that justfly told them it was at the consumer requestI never made this request to change my flightI called justfly again and they said that there was nothing they could do and that I would get my new confirmation num
NEVER BUY FROM JUSTFLY!! Absolutely terrible customer service, they refuse to make simple changes or stick to their original word, specifically the “supervisor” *** that is extremely rude & doesn’t let the customer talkThey told us they would be able to make a simple name change & after sending them my personal information & passport trusting this would fix the issue they wanted to charge us an additional $& they never told us there would be a chargeIf I could give them -stars I would because this is the worst company I’ve ever had to deal withAfter reading reviews of others who have had terrible experiences with them we are having to change our card information to prevent this fraudulent company from charging our card without our consentAgain NEVER buy from Justfly!!! It’s way better to buy from a real airline even if it is a little more expensive
I booked a flight for my daughter and I to go visit my sonI decided the length of time would not work for me so I called to cancelI then saw a one hundred and fifty dollar charge on my card that I did not know about or authorizedI then called to make the flight for an earlier return by two days and was told it be another six hundred dollars on top of the six hundred ninty two dollars I already paidI asked for a refund by was denied for both charges
On 8/1/18, at approximately 8pm pacific time, I booked a round trip flight ticket on JustFly*** for my son Daniel Stephen KentEverything seemed to go fine until I checked back on the site, about minutes later, only to see that there was a message which stated, "Due to issues with the airline, we were unable to secure your requested reservationWe apologize for the inconvenience and invite you to make a new reservation." And also, "Your booking has been canceledWe have not reserved your flights or made any charges to your card." This last statement is a lieMy credit card was charged through JustFly*** for Spirit Airlines in the amount of $That made it impossible for me to purchase another round-trip ticket for my son since I can't afford to be shelling out money to these agencies, only to have it cancelled, but my debit card still being chargedI believe this is little more than theftOn Saturday August 4th, at 2:52pm Pacific Time I called the JustFly Help Cen
I booked a flight with this website online at justfly.com and they proceeded to charge me $for the cancellation fee, which I was fine withThen they took $out of my account without my consentMy bank (wells fargo) then proceeded the dispute after trying to speak with them on the phoneAfter deciding it was ample time to cancel my flight, wells fargo returned $to my account for meI have since called to try and rebook a flight with this company with my $voucherThey are constantly telling me they cannot find flights, they cannot rebook me, and that now they are saying since they are going through a dispute with wells fargo, they cannot book any flights for meI have until februrary to use my voucherThey are just going to steal my money
Never and I mean NEVER EVER AGAIN will I use justfly to make flight reservations! Twice now they have screwed up my flights close to vacation time and this time is a days before I leave and they can't find me a flight cuz most of them are booked or I have stops with overnight layovers!! They told me that was all they could do, otherwise they could issue a partial refund and I could my ticket with 5he airlines directlydays before I'm supposed to leave? It'll cost me times as much! I'm so pissed right now I can hardly stand it!! I made these reservations months ago!!! They had plenty of time to get everything confirmed and ready to goIf you're smart you will NEVER use justfly!! If I could give it zero stars I would!
We will NEVER DEAL WITH JUSTFLY AGAIN, EVERCustomer service was AWFULAVOID AT ALL COSTSThey were BEYOND INCAPABALE and offered us ZERO HELP when we had an emergency issue with our trip and had to change just one flight on our itineraryOne would think this would be an quick/easy fixHowever, it was notTheir initial reaction was that we had to deal directly with the airline, which we then contactedThe airline then informed us because we booked thru JustFly we had to work with themThis back and forth happened FOUR TIMES in the end solving NOTHINGWe were passed back and forth all morning until changing was too lateWe lost all our flights in the itinerary due to missing the first, a good amount of money, and were charged by JustFly for cancelling on top of itUpon our final call to the airline, they informed us had we called earlier, we could have switched easilyThis of course was too late as we were wasting our time dealing with incompetent employees of JustFly and the airline who continued to pass us back and forth and refused to, or just were incapable of, helping usTheir attitude towards us was basically repeating their boilerplate statements rather than listening to what we needed help with, basically saying to us "too bad!" and then charging us a cancellation feeZERO STARS
I booked a flight through Justfly***, and it was my worst booking I have ever experienced with a companyI had to changed the first leg of my flight due work reasonsI understood that I would incur a penalty for this changeHowever, Justfly*** would not cancel my reservation or change my flight to a comodate my changes in travel date after numerous attemptsI had to buy another ticket through another company and airlineI have never been more disappointed in a travel company and airline before
I booked flights back to Colorado for my grandmothers funeral right after I found out she had passed awayThe funeral was originally for january but had been changed to the later that dayI had called them hours after booking to see if we could change or cancel our flightsThey said that it would be a $charge per person to cancel(Our flight only cost us $170)After fighting with them and being on the phone for almost hours they wouldn't change our flights or cancel with no penaltywe will only be getting $back
I booked my flight with justfly*** ( Justfly booking # ***) and cancelled itI was supposed to get the refund of $ whereas I only received $ Its been over months and I havent received my balance amount
I booked a flight on justfly on December 1st, Within the first hours I called them to cancel my flight which was within their advertised cancellation policy (hours from booking)When I called in, the employee said that they would cancel my flightI asked for a confirmation number and he said he don't have one to provide me but that the flight was cancelledI called back today because I got an email from them about my supposed flight that was cancelled, saying it was on scheduleI called back in today and the representative said that he sees on my reservation number I called in to cancel my flight back in DecemberThe representative is refusing to cancel the flight I had already called in to cancel back in December, and is refusing to refund my money
I have ordered air tickets from Justfly.comRecently I received an email from them stating that:" Please be advised that China Southern Airlines has made a change to your itinerary for reservation # xxxxxxAs a result, you must contact China Southern Airlines as soon as possible at 1-xxx-xxx-xxxx to discuss the change and confirm your new flight options." This never happended when I purchased air tickets from other sitesI always receive a notification of the change from the site directlyI am a customer of justfly but not CSAIn addition, CSA did not allow me to view my trip information since I did not buy tickets from them directlyVery bad experiences!
JustFly is a Fraudulent Business I am trying to change my airline ticket so I don't fly though Istanbul due to the terrorist attacks and civil unrestWhen I bought my ticket with *** It didn't indicate anywhere on the site where I was buying my ticket that the ticket was not able to be altered or changedThey told me I had to cancel my ticket and I wouldn't get a refundThis is an unfair business practice as there was no indication when buying or even AFTER buying the ticket that it could not be changedI called them directly a few times and they do not know what they are doingThey talk in circles and could not point me to where it said in my ticket that I could not change itThey referred me to the Terms and Conditions on their website, which do not specifically state what your ticket includesIt's a generic statement that says 'If you ticket is permitted to be changed or cancelled...'But no where on the ticket or during the process of purchasing the ticket does it s
I made a reservation for my son with Justfly and my son wanted to change the return dateI called Justfly on Monday 9/26/and was told that the total cost to change the reservation was $$was for Qantas and $was the Justfly feeI then subsequently see a charge of $from Justfly and then $from QantasWhen I called on 9/26/to find out what was happening I was told that the original agent had made a mistake and that had called back my son and he agreed to the new chargesThe only time that my son was on this call was when I held my mobile phone up and had him on a landlineHe said that he was Samuel Alan Donner and agreed to the charge which they had quoted me was $I have attempted to resolve the issue with Justfly but they fraudulently claim that they contacted my son on another call (using my cell phone number) and he agreed to the change in quoted priceThis is not true at allMy son is currently in Australia and does not have access to my phoneI fe
They charge my account for the fulll amount of a ticket but never provided me with the ticketEach time they said they could not process my ticket because they did not have access to my accountDespite the fact that they had charged my card the full amountLater on they told me my reservation had gone awayI asked to have this confirmed as well as a email confirming my money would be refundedThey provided neitherI am worried my money will not be refunded and that they will attempt to just give me creditDespite the fact that my reservation was never fully confirmed
Worse costumer service!! Booked the flight and bought the extended cancellation policy, which is a joke!!! After countless hours on the phone with costumer service trying to get my flight cancelled, all they told me is sorry our hands are tight!! They wouldn't even change the flight to a further date! This company is a fraud and have lots of miss leading informationNever will use this company again!! Stay away unless you just want to throw your money away!!
Re: booking ref No***, and BA booking ref
*, dates 15-September, 2017, ***, Premium Economy class, Prof Shlomo Noy.*** is an authorized BA agent and as such you are expected to treat customers honestly and fairlyJustfly sold me a Premium Economy ticket on 27th July and charged me $1,They have provided me with an E-Ticket that confirmed my travel details, including class of service purchased Doesn't an E-TKT reflect automatically what I bought? To my surprise, the airline carrier B.Ashow that I am booked in an economy class !! I have had numerous conversations with Justfly*** staff in the last two weeks including supervisors - but no solution was offered to me although they admit that I have a confirmed premium economy class ticket issued by them according to my reservationI expect to be travelling in Premium Economy, and this is the class that I was purchasingI will be happy to provide any further information required -having all documenta
I purchased airline tickets along with an extended cancellation policy We need to alter our travel arrangments and I anticipated that this would be permissible due to the extended cancellation policy I have come to find out that Just Fly will cancel the flight but only with a penalty of $ Additionally, I was on the phone for nearly hours and spoken to in an extremely rude manner and then told they were going to end the phone call
I cancel my flight and they charge me dollars for thatBecause they say it is nonrefundable, they give me travel credit and they say I can use it in the futureThey did not say anything about additional chargesWhen I decide to use that travel credit, they say they will charge me for more than hundred dollars
I only give one star because I HAVE to otherwise they would get NO STARS!! DO NOT book with Just Fly! They are a complete rip off! I reviewed my booking and found that my name had been placed on both tickets even though traveler two had my sister's birthdateI have booked air numerous times and are very aware names and birthdates must matchCalling just fly to correct the name was a complete and utter disastrous waste of my timeThey used several excuses as to why they hadn't fixed the issue after two days of calling themJust fly said the airline wouldn't answer the phone, there was a $Just fly fee for name change and a $airline fee to change, that the airline didn't give accurate instructions to Just fly, my call to Just fly was disconnected several times, I was left on hold EVERY call to Just fly with the longest call being HOUR and minutesOf the call representatives (last being a ***) I was told they would continue to address my issue with the airline and call me backPffffffft NEVER HAPPENEDThen of course the *** pulled the no transferable and he would TRY to change the name but there would be a fee, also claimed the airline wouldn't answer, that I made the mistake, on and onI do not believe I made the mistake however agreed to pay the $to solve issueI was charged but then refunded (or so they say and the invoice shows the crossed out so credit card bill remains to be checked for certainty) because the airline gave wrong infoI contacted the airline who said it was VERY common for Just Fly to tell customers they did not answer phoneAll incorrectJust Fly is a scam and a waste of your moneyDO NOT use!!!!!
On November 6th I booked a flight to Germany through justfly.comI received a confirmation email and an eticket for my British Airways flightFor some reason my flight was cancelledI only found out when I was trying to book a seat with extra leg room that my reservation no longer existedMy justfly confimation number is *** and my British Airways eticket was ***I tried to book the seat on British Airways and they said the reservation no longer existedI contacted justfly and they notified me that BA was doing a major flight overhaul and schedule change which was the reason it was cancelledThey said I would have a new confirmation within hoursThat email never cameI called british airways and asked why it was cancelled and they told me that justfly told them it was at the consumer requestI never made this request to change my flightI called justfly again and they said that there was nothing they could do and that I would get my new confirmation num
NEVER BUY FROM JUSTFLY!! Absolutely terrible customer service, they refuse to make simple changes or stick to their original word, specifically the “supervisor” *** that is extremely rude & doesn’t let the customer talkThey told us they would be able to make a simple name change & after sending them my personal information & passport trusting this would fix the issue they wanted to charge us an additional $& they never told us there would be a chargeIf I could give them -stars I would because this is the worst company I’ve ever had to deal withAfter reading reviews of others who have had terrible experiences with them we are having to change our card information to prevent this fraudulent company from charging our card without our consentAgain NEVER buy from Justfly!!! It’s way better to buy from a real airline even if it is a little more expensive
I booked a flight for my daughter and I to go visit my sonI decided the length of time would not work for me so I called to cancelI then saw a one hundred and fifty dollar charge on my card that I did not know about or authorizedI then called to make the flight for an earlier return by two days and was told it be another six hundred dollars on top of the six hundred ninty two dollars I already paidI asked for a refund by was denied for both charges
On 8/1/18, at approximately 8pm pacific time, I booked a round trip flight ticket on JustFly*** for my son Daniel Stephen KentEverything seemed to go fine until I checked back on the site, about minutes later, only to see that there was a message which stated, "Due to issues with the airline, we were unable to secure your requested reservationWe apologize for the inconvenience and invite you to make a new reservation." And also, "Your booking has been canceledWe have not reserved your flights or made any charges to your card." This last statement is a lieMy credit card was charged through JustFly*** for Spirit Airlines in the amount of $That made it impossible for me to purchase another round-trip ticket for my son since I can't afford to be shelling out money to these agencies, only to have it cancelled, but my debit card still being chargedI believe this is little more than theftOn Saturday August 4th, at 2:52pm Pacific Time I called the JustFly Help Cen
I booked a flight with this website online at justfly.com and they proceeded to charge me $for the cancellation fee, which I was fine withThen they took $out of my account without my consentMy bank (wells fargo) then proceeded the dispute after trying to speak with them on the phoneAfter deciding it was ample time to cancel my flight, wells fargo returned $to my account for meI have since called to try and rebook a flight with this company with my $voucherThey are constantly telling me they cannot find flights, they cannot rebook me, and that now they are saying since they are going through a dispute with wells fargo, they cannot book any flights for meI have until februrary to use my voucherThey are just going to steal my money
Never and I mean NEVER EVER AGAIN will I use justfly to make flight reservations! Twice now they have screwed up my flights close to vacation time and this time is a days before I leave and they can't find me a flight cuz most of them are booked or I have stops with overnight layovers!! They told me that was all they could do, otherwise they could issue a partial refund and I could my ticket with 5he airlines directlydays before I'm supposed to leave? It'll cost me times as much! I'm so pissed right now I can hardly stand it!! I made these reservations months ago!!! They had plenty of time to get everything confirmed and ready to goIf you're smart you will NEVER use justfly!! If I could give it zero stars I would!
We will NEVER DEAL WITH JUSTFLY AGAIN, EVERCustomer service was AWFULAVOID AT ALL COSTSThey were BEYOND INCAPABALE and offered us ZERO HELP when we had an emergency issue with our trip and had to change just one flight on our itineraryOne would think this would be an quick/easy fixHowever, it was notTheir initial reaction was that we had to deal directly with the airline, which we then contactedThe airline then informed us because we booked thru JustFly we had to work with themThis back and forth happened FOUR TIMES in the end solving NOTHINGWe were passed back and forth all morning until changing was too lateWe lost all our flights in the itinerary due to missing the first, a good amount of money, and were charged by JustFly for cancelling on top of itUpon our final call to the airline, they informed us had we called earlier, we could have switched easilyThis of course was too late as we were wasting our time dealing with incompetent employees of JustFly and the airline who continued to pass us back and forth and refused to, or just were incapable of, helping usTheir attitude towards us was basically repeating their boilerplate statements rather than listening to what we needed help with, basically saying to us "too bad!" and then charging us a cancellation feeZERO STARS
I booked a flight through Justfly***, and it was my worst booking I have ever experienced with a companyI had to changed the first leg of my flight due work reasonsI understood that I would incur a penalty for this changeHowever, Justfly*** would not cancel my reservation or change my flight to a comodate my changes in travel date after numerous attemptsI had to buy another ticket through another company and airlineI have never been more disappointed in a travel company and airline before
I booked flights back to Colorado for my grandmothers funeral right after I found out she had passed awayThe funeral was originally for january but had been changed to the later that dayI had called them hours after booking to see if we could change or cancel our flightsThey said that it would be a $charge per person to cancel(Our flight only cost us $170)After fighting with them and being on the phone for almost hours they wouldn't change our flights or cancel with no penaltywe will only be getting $back
I booked my flight with justfly*** ( Justfly booking # ***) and cancelled itI was supposed to get the refund of $ whereas I only received $ Its been over months and I havent received my balance amount
I booked a flight on justfly on December 1st, Within the first hours I called them to cancel my flight which was within their advertised cancellation policy (hours from booking)When I called in, the employee said that they would cancel my flightI asked for a confirmation number and he said he don't have one to provide me but that the flight was cancelledI called back today because I got an email from them about my supposed flight that was cancelled, saying it was on scheduleI called back in today and the representative said that he sees on my reservation number I called in to cancel my flight back in DecemberThe representative is refusing to cancel the flight I had already called in to cancel back in December, and is refusing to refund my money
I have ordered air tickets from Justfly.comRecently I received an email from them stating that:" Please be advised that China Southern Airlines has made a change to your itinerary for reservation # xxxxxxAs a result, you must contact China Southern Airlines as soon as possible at 1-xxx-xxx-xxxx to discuss the change and confirm your new flight options." This never happended when I purchased air tickets from other sitesI always receive a notification of the change from the site directlyI am a customer of justfly but not CSAIn addition, CSA did not allow me to view my trip information since I did not buy tickets from them directlyVery bad experiences!