On 03/20/2018, I used *** to search for flights from Portland, OR to Gold Coast, AustraliaI selected a deal that was offered through justfly.com and booked the flightI paid $for the ticketsI did not realize until I reached the confirmation page that my browser had auto-filled the field for the passenger’s first name with Kiki, my nickname, rather than my legal name, KirstenI called justfly immediately to ask if this could be correctedI thought the nature of the mistake would be clear and easily adjusted; when booking the flight, I also provided my passport number (which is under my legal name) and entered my legal name along with my billing informationDuring this call, I was advised by a justfly representative that I had two options: 1) I could cancel the booking, as it was still within the hour cancellation window, and re-book the flight with the correct name; or 2) I could wait until hours had elapsed and call back to change the nameThe representative
Frustrating customer service experience!!
Do not buy tickets from this company...if you ever have to make changes to the ticket, they will try and extort a huge sum of money from youHere is what they did when I called for making changes to my ticketThey will keep you on hold for 10-mins for every single step like checking for a specific date, checking if the ticket is valid for changes etcThe idea is pretty much to get you to just cancel a non refundable ticket and make an additional $in addition to the fees they have charged initiallyThe price they quote are far higher than what you would see on the airline websites, if you call them to change the ticketAgain the principle is to get you to cancel and have you book something new so that they can squeeze every bit of fees from youAVOID THIS COMPANY! They are out there to make life miserable for their customers
I purchased two flight tickets for my parents to go visit relatives in the east coast for April but my dad had a bad stroke right before their trip so we had to canceled itI’ve called and emailed documents to verify everything on April before the trip and I was told I’ll receive credits for the value amountNow they are saying they never receive the doctor documents when I have proofs that I sent it three times (they’re saying they only received one email that didn’t have the documents)They promised credits to book anytime but is not holding up to their words and said I didn’t sent in anythingHow can two emails with documents be missing, using the same email address that my first email that went through, and there was no bounced email back to let me knowI asked and they can’t give me an answer
I purchased a ticket through Justfly for a round trip ticket JFK to Mexico City with a layover in CancunWhen I reached the last leg of my journey home, I was refused a boarding pass by Interjet AirlinesThe reason being that my layover was not long enough, that the flight was already boarding, that I was supposed to be at the airport hours early for an international flightWhen I explained that this was a connecting flight that I had purchased the airline refused accountability saying that I had to take that up with the third party (Justfly) through whom I booked the flightThey charged me $to change my flight to the following evening, hours laterThere was no other option offered besides purchasing a new flight at full costI had to spend the night at an airport hotel, which cost $and miss work on Monday Feb 13thThis all due to a flight, with an impossible layover connectionMinutes is not an indecent amount of time for a layover, provided the airl
My price increased after booking our flights through Justfl***They claimed I had made upgrades for seat selection, yet we didn't have seatsWhen I went to select a seat it was charging me an additional $per flight, per person so I would have to pay a total of $for seats when supposedly thats why my price went up because I had upgraded, yet I know I did not because I never do and I thoroughly double check before confirming and purchasingJustfl*** claimed the right to have their prices increased at any time, any day, any minute or any secondThis wasn't the case because I had different browsers on two different devices running their website and the price for the exact one I purchased never decreased or increasedI know this because I kept refreshing the browsers even while I was on the phone for an hour with themThe only time it increased was after I pressed to confirm and book the flightsThis is a scamI have never been so disappointed by a company beforeEverything they claimed I disputed with facts and they still refused to admit they were in the wrong and chose not to fix itI wasn't looking to get one over them or to get free ticketsI only wanted to be charged the price I selected and purchased not the one they increased on their own
I booked a ticket with JustFly.*** in February Two weeks before my trip in December 2017, I realized through the airline app that one of the flights had been discontinued and I was placed on another flight that landed AFTER my international connecting flight (on the same itinerary) took off I first called the airline who was unable to help because the flight was booked through JustFly.***; when I called JustFly.*** I waited on the phone for over minutes to speak to the first person - supposedly due to high call volumes, however there was nothing unusual about the time that I called I was then transferred times and they still were unable to resolve my issue They promised that the issue would be dealt with within to hours and to stay by my phone and email I was never contacted hours later I called back, waited for another minutes on the phone to get it resolved There was no apology, no explanation as to why nothing had been resolved on my previous call, and again an obscene wait time to resolve As a travel agent, they should have flagged that the flight itinerary was no longer valid and resolved it directly with the airline They also should be able to resolve something of this nature over the phone if they are not going to be proactive And they most definitely should not have 30-minute wait times to speak with someone
on 06/28/I made a search online for airline tickets from Texas to New York for passengers for date 6/30/17, when the search went through it showed the options for the ticket I wanted to purchasedI was not aware that my specific request was changed by the website, amd provided dates that I did not requestI booked a flight under the impresion I was pirchasing a flight for 06/when in reality, unaware, I purchased a ticket for 7/02/insteadWhen arrived at the airport on 6/and attempted to print out the boarding passses, it was them when I relaize the wrong ticket was purchasedI then contacted the company they opened my ticket and then I atempted to use the credit from my open flight and when they had the change alsmost booked, one hour and forty minutes later, they wanted to wanted me to pay tue diference of $and tuiscwas after using my $credit, when the flight at that time aas $they wanted me to pay a total of $This company should not be a
JustFly sold airline tickets with guaranteed seat assignment but the tickets require additional charge per seat per leg for assignment in advanceThe airline says to talk with travel agent, JustFly says now that it is just a seat request and not an assignmentThe sale was over the phone $2100, not reduced fare actually full-priceAgent was very clear to assign row for both outbound and returnI've spent 6+ hours on the phone attempting to resolveOn hold repeatedly with supervisors and agents
I just made a reservation for a certain date then I realized it was for the day before, not the date I had entered I called to cancel and I was told I could cancel, but I would be charged $per person for a total of $to cancel I was asked where that was stated and I was told it was in their Terms and Conditions I was told there was nothing stating that I had to agree to their Terms and Conditions in order to book the flight I was told that "I should have read them" After I told Olivia, the customer service agent, that this was illegal she said she could lower the cancellation fee to $per person for a total of $ Since I will be on a cruise the day before there is no way I can take the flightThen the most infuriating "policy" was that I couldn't change my tickets to avoid the $cancellation fee, until after hours and at that time I would incur penalties and change feesThis is an illegal operation and amazing that they are still in businessI want my $refunded back to me!
It's unfortunate that I have to give them any stars at all because there would be no way I would even give them star
I believe that I choose a flight through JustFly.com to fly via Spirit Airlines from Baltimore to Kansas City Later when I checked the booking, I saw that the flight was on a different day, actually it extended days and would take more than hours to complete I called both the airline and JustFly and was told that they couldn't do anything about it
August 31, I grabbed this website by accident when searching for a RT flight from Seattle to LondonThe price was good, I don't fly much and am a cancer patient, so probably had no business trying to do this on my own I bought the ticket, then realized there was a hour layover in VancouverBecause of my health, this was not a good idea The travel insurance I purchased didn't applyI canceled the flight for $150, only to find out that the credit received can only be used for that destination during the same time frame (so I couldn't take the credit and go somewhere else later on)I selected new dates and shorter layover Then I got an emailI calledDo I want travel insurance on this new flight? NoPlease process I was assured I would have a confirmation within hours I got another email the next day This time to tell me the outbound flight was going to cost $more OkI paid it I was assured I would have the confirmation within hoursI got another email the next dayI called The incoming flight could not be confirmed and would now cost an additional $I asked to speak to a supervisorThe supervisor told me now the new additional cost had gone up to $I asked to speak to her supervisor and was cut offNo return call I got another emailI calledThis time I have now been assured I will have my confirmation of my desired flights no later than Sept5th (delay because of weekend and three day holiday???)I hung upThis is not overAll I want to do is see my new granddaughter before I dieI have learned my lesson as a senior citizen
I Have problems 1- when I booked the tickes on Spirit airline their sales repGave me a wrong informationI asked him if the price he gave me includes the carry on and he confirmed it's includedAnd the reason I asked him because I know this airline chage a lower fees for carry on at the time you buy the ticket and hight fee on the time of check in and a crazy fee on the airportBut when I checked it on this flight the carryon fee was not included and the airline want to charge me the higher fees since it did got procced on the time of purchase the tickets 2- when I talked to the suppervisor he was so rude and refused to help based on the sales is giving a general info about the airline
Last night I was booking a flight to be with my mom during her chemotherapy treatmentI was on the last page putting in my CC information and it asked to make sure all the dates etc were correctThey were so I hit submitOnly when the confirmation came up the dates of my flight were completely differentI immediately got on the phone with them (literally within minutes) and was told it would be a cancellation feeAfter breaking down in tears, because to be frank the plane ticket is stretching our finances so adding certainly did not helpI was given "a deal" of and was told I would receive a refund in TWO TO TEN daysWhich of course puts us in a terrible position because I had to then buy ANOTHER plane ticket, which we certainly can not afford to do at this timeAt first, I chalked the mistake up to stress and thought that I just read the dates wrong, only I KNEW I didn'tSo this morning I decided to look up my history and low and behold the dates were the
Last July, my husband and I purchased tickets from Justfly*** to fly from Boston to Geneva on Swiss Air at Christmas totalling $I was pregnant when we purchased the tickets and was due to give birth in Mid-OctoberHowever, our child was not born until November, and our pediatrician strongly advised us against traveling unless necessary before our newborn was two months old due to their suggested vaccination scheduleWe were in fact given a doctor's note to give to the insurance we had purchased with our tickets for just such an occuranceUnfortunately, the insurance would not cover refunding our tickets because giving birth is apparently not considered a medical condition - with or without a doctor's noteAt any rate, justfly*** told us that if we paid them $per person to cancel our tickets (as opposed to just missing the flight and losing our purchase completely), we could at least hold on to the remaining credit from our original ticket purchase which would remain v
I booked my ticket through JustFly***I am looking for helpJustFly is taking advantage of me and I am sure thousands of other customersThey are charging me a different ticket price than is available on their website when I try to change my flightsMy flight is coming in daysThey know how desperate I am, and they are gouging meI am locked into dealing with them as I cannot cancel my flight and book directly with youI was on the phone with them for over an hourThey put me on hold for most of itThe only person to speak with knows nothingI just now saw this Revdex.com warning about justfly*** *** Knowing the aboveIs there any way that you can think of to help me change/ cancel my flight?
This is the second complaint which I have filedIt purchased a misleading "extended cancelation" policy to find that it did not afford me to make any changes without a substantial costMy complaint is not only about the misleading cancelation policy but the poor customer serviceOver phone calls, I have been placed on hold for nearly hoursI was told that the flight would be canceled, and after 1/week the flight is still not canceled and there is no credit on my accountAdditionally, I was told by supervisors that they would call me back regarding a reconciliation of the fees and I still have not heard from anyone
Justfly.com will not get out of my emails even though I asked to unsubscribe me and tried calling, without any answer, off courseThis had been going on for at least six weeksHelp! I am sorry I ever contacted them
Sneaky and dishonest company I wanted to make a change to a booking, they said that would cost $to cancel my flight and re book, with my changes using a credit Did that, only to find out I couldn't make said changes So, now I am stuck with a credit good for almost another year for the same ORGIN and DESTINATION I eventually, make it around to planning this trip again and when I tried to use the credit for a similarly priced flight, it doesn't work It doesn't even give me an option from my country I call and long story short, they want to charge me more fees to use the credit and it would be done manually by them Then, the manual booking, I find out later, didn't go through for WHATEVER reason (even though they authorized my credit card) and they need to manually do it again FINE, but now the additional fees went up another $because the price changed? sorry but THEY made the mistake NOT me and I am being punished? I have never dealt with anyplace this awful THE WORST Original flight $1135, credit amount $current cost of flight I wanted to book $ Fees to use this credit $on top of the $that I thought was tricked into thinking was already a change FEE They are awfulsuch bad business practices
I purchase a ticket on the *1st April to go to Jamaica from Fort Lauderdale reference number *** and cancelled it the same day because I was going to the book for another dayThey told me that I had to pay $to cancel and I had to wait *-business days for my money to be returned to my account, meanwhile the $was immediately deducted from my checking accountI've called Justfly to ask why my money haven't been returned to my account they told me I should speak to the bank, I did that and the bank told me there's nothing pendingTold that to the agent who I was talking to named ***She told me I have wait for *-business days yet again I told her that it's been over days and talk to the bank which she kept repeating and I kept saying that I already talk to the bank I just need my money backShe wasn't being any help to me so I asked to speak to the supervisor, she didn't want to put me on to him so she kept coming on the lineEventually *** the supervisor cam
I bought a ticket from justfly*** in March for a roundtrip itinerary from Kansas City to Manila from Dec to Jan 3, connecting through Chicago and Narita airport in JapanI also paid "seating assignment fees" so that my year-old traveling with me and I could sit togetherIn August, I received an email from justfly*** that the airline, All Nippon Airways, changed a portion of my itinerary, and that I needed to call them immediatelyI called *** on 8/17/and was told that my flights from Kansas City to Chicago and Chicago to Japan had changed, that my flight into Japan was now arriving at Haneda instead of Narita, and that I could refuse to accept the change since it would involve having to move my own luggage from Haneda to Narita, where my flight to Manila was still departing fromThe *** agent said there were many alternative itineraries available, but that justfly*** needed to reissue my ticket as my travel agentI called justfly*** on the same dayThe phone call wit
On 03/20/2018, I used *** to search for flights from Portland, OR to Gold Coast, AustraliaI selected a deal that was offered through justfly.com and booked the flightI paid $for the ticketsI did not realize until I reached the confirmation page that my browser had auto-filled the field for the passenger’s first name with Kiki, my nickname, rather than my legal name, KirstenI called justfly immediately to ask if this could be correctedI thought the nature of the mistake would be clear and easily adjusted; when booking the flight, I also provided my passport number (which is under my legal name) and entered my legal name along with my billing informationDuring this call, I was advised by a justfly representative that I had two options: 1) I could cancel the booking, as it was still within the hour cancellation window, and re-book the flight with the correct name; or 2) I could wait until hours had elapsed and call back to change the nameThe representative
Frustrating customer service experience!!
Do not buy tickets from this company...if you ever have to make changes to the ticket, they will try and extort a huge sum of money from youHere is what they did when I called for making changes to my ticketThey will keep you on hold for 10-mins for every single step like checking for a specific date, checking if the ticket is valid for changes etcThe idea is pretty much to get you to just cancel a non refundable ticket and make an additional $in addition to the fees they have charged initiallyThe price they quote are far higher than what you would see on the airline websites, if you call them to change the ticketAgain the principle is to get you to cancel and have you book something new so that they can squeeze every bit of fees from youAVOID THIS COMPANY! They are out there to make life miserable for their customers
I purchased two flight tickets for my parents to go visit relatives in the east coast for April but my dad had a bad stroke right before their trip so we had to canceled itI’ve called and emailed documents to verify everything on April before the trip and I was told I’ll receive credits for the value amountNow they are saying they never receive the doctor documents when I have proofs that I sent it three times (they’re saying they only received one email that didn’t have the documents)They promised credits to book anytime but is not holding up to their words and said I didn’t sent in anythingHow can two emails with documents be missing, using the same email address that my first email that went through, and there was no bounced email back to let me knowI asked and they can’t give me an answer
I purchased a ticket through Justfly for a round trip ticket JFK to Mexico City with a layover in CancunWhen I reached the last leg of my journey home, I was refused a boarding pass by Interjet AirlinesThe reason being that my layover was not long enough, that the flight was already boarding, that I was supposed to be at the airport hours early for an international flightWhen I explained that this was a connecting flight that I had purchased the airline refused accountability saying that I had to take that up with the third party (Justfly) through whom I booked the flightThey charged me $to change my flight to the following evening, hours laterThere was no other option offered besides purchasing a new flight at full costI had to spend the night at an airport hotel, which cost $and miss work on Monday Feb 13thThis all due to a flight, with an impossible layover connectionMinutes is not an indecent amount of time for a layover, provided the airl
My price increased after booking our flights through Justfl***They claimed I had made upgrades for seat selection, yet we didn't have seatsWhen I went to select a seat it was charging me an additional $per flight, per person so I would have to pay a total of $for seats when supposedly thats why my price went up because I had upgraded, yet I know I did not because I never do and I thoroughly double check before confirming and purchasingJustfl*** claimed the right to have their prices increased at any time, any day, any minute or any secondThis wasn't the case because I had different browsers on two different devices running their website and the price for the exact one I purchased never decreased or increasedI know this because I kept refreshing the browsers even while I was on the phone for an hour with themThe only time it increased was after I pressed to confirm and book the flightsThis is a scamI have never been so disappointed by a company beforeEverything they claimed I disputed with facts and they still refused to admit they were in the wrong and chose not to fix itI wasn't looking to get one over them or to get free ticketsI only wanted to be charged the price I selected and purchased not the one they increased on their own
I booked a ticket with JustFly.*** in February Two weeks before my trip in December 2017, I realized through the airline app that one of the flights had been discontinued and I was placed on another flight that landed AFTER my international connecting flight (on the same itinerary) took off I first called the airline who was unable to help because the flight was booked through JustFly.***; when I called JustFly.*** I waited on the phone for over minutes to speak to the first person - supposedly due to high call volumes, however there was nothing unusual about the time that I called I was then transferred times and they still were unable to resolve my issue They promised that the issue would be dealt with within to hours and to stay by my phone and email I was never contacted hours later I called back, waited for another minutes on the phone to get it resolved There was no apology, no explanation as to why nothing had been resolved on my previous call, and again an obscene wait time to resolve As a travel agent, they should have flagged that the flight itinerary was no longer valid and resolved it directly with the airline They also should be able to resolve something of this nature over the phone if they are not going to be proactive And they most definitely should not have 30-minute wait times to speak with someone
on 06/28/I made a search online for airline tickets from Texas to New York for passengers for date 6/30/17, when the search went through it showed the options for the ticket I wanted to purchasedI was not aware that my specific request was changed by the website, amd provided dates that I did not requestI booked a flight under the impresion I was pirchasing a flight for 06/when in reality, unaware, I purchased a ticket for 7/02/insteadWhen arrived at the airport on 6/and attempted to print out the boarding passses, it was them when I relaize the wrong ticket was purchasedI then contacted the company they opened my ticket and then I atempted to use the credit from my open flight and when they had the change alsmost booked, one hour and forty minutes later, they wanted to wanted me to pay tue diference of $and tuiscwas after using my $credit, when the flight at that time aas $they wanted me to pay a total of $This company should not be a
JustFly sold airline tickets with guaranteed seat assignment but the tickets require additional charge per seat per leg for assignment in advanceThe airline says to talk with travel agent, JustFly says now that it is just a seat request and not an assignmentThe sale was over the phone $2100, not reduced fare actually full-priceAgent was very clear to assign row for both outbound and returnI've spent 6+ hours on the phone attempting to resolveOn hold repeatedly with supervisors and agents
I just made a reservation for a certain date then I realized it was for the day before, not the date I had entered I called to cancel and I was told I could cancel, but I would be charged $per person for a total of $to cancel I was asked where that was stated and I was told it was in their Terms and Conditions I was told there was nothing stating that I had to agree to their Terms and Conditions in order to book the flight I was told that "I should have read them" After I told Olivia, the customer service agent, that this was illegal she said she could lower the cancellation fee to $per person for a total of $ Since I will be on a cruise the day before there is no way I can take the flightThen the most infuriating "policy" was that I couldn't change my tickets to avoid the $cancellation fee, until after hours and at that time I would incur penalties and change feesThis is an illegal operation and amazing that they are still in businessI want my $refunded back to me!
It's unfortunate that I have to give them any stars at all because there would be no way I would even give them star
I believe that I choose a flight through JustFly.com to fly via Spirit Airlines from Baltimore to Kansas City Later when I checked the booking, I saw that the flight was on a different day, actually it extended days and would take more than hours to complete I called both the airline and JustFly and was told that they couldn't do anything about it
August 31, I grabbed this website by accident when searching for a RT flight from Seattle to LondonThe price was good, I don't fly much and am a cancer patient, so probably had no business trying to do this on my own I bought the ticket, then realized there was a hour layover in VancouverBecause of my health, this was not a good idea The travel insurance I purchased didn't applyI canceled the flight for $150, only to find out that the credit received can only be used for that destination during the same time frame (so I couldn't take the credit and go somewhere else later on)I selected new dates and shorter layover Then I got an emailI calledDo I want travel insurance on this new flight? NoPlease process I was assured I would have a confirmation within hours I got another email the next day This time to tell me the outbound flight was going to cost $more OkI paid it I was assured I would have the confirmation within hoursI got another email the next dayI called The incoming flight could not be confirmed and would now cost an additional $I asked to speak to a supervisorThe supervisor told me now the new additional cost had gone up to $I asked to speak to her supervisor and was cut offNo return call I got another emailI calledThis time I have now been assured I will have my confirmation of my desired flights no later than Sept5th (delay because of weekend and three day holiday???)I hung upThis is not overAll I want to do is see my new granddaughter before I dieI have learned my lesson as a senior citizen
I Have problems 1- when I booked the tickes on Spirit airline their sales repGave me a wrong informationI asked him if the price he gave me includes the carry on and he confirmed it's includedAnd the reason I asked him because I know this airline chage a lower fees for carry on at the time you buy the ticket and hight fee on the time of check in and a crazy fee on the airportBut when I checked it on this flight the carryon fee was not included and the airline want to charge me the higher fees since it did got procced on the time of purchase the tickets 2- when I talked to the suppervisor he was so rude and refused to help based on the sales is giving a general info about the airline
Last night I was booking a flight to be with my mom during her chemotherapy treatmentI was on the last page putting in my CC information and it asked to make sure all the dates etc were correctThey were so I hit submitOnly when the confirmation came up the dates of my flight were completely differentI immediately got on the phone with them (literally within minutes) and was told it would be a cancellation feeAfter breaking down in tears, because to be frank the plane ticket is stretching our finances so adding certainly did not helpI was given "a deal" of and was told I would receive a refund in TWO TO TEN daysWhich of course puts us in a terrible position because I had to then buy ANOTHER plane ticket, which we certainly can not afford to do at this timeAt first, I chalked the mistake up to stress and thought that I just read the dates wrong, only I KNEW I didn'tSo this morning I decided to look up my history and low and behold the dates were the
Last July, my husband and I purchased tickets from Justfly*** to fly from Boston to Geneva on Swiss Air at Christmas totalling $I was pregnant when we purchased the tickets and was due to give birth in Mid-OctoberHowever, our child was not born until November, and our pediatrician strongly advised us against traveling unless necessary before our newborn was two months old due to their suggested vaccination scheduleWe were in fact given a doctor's note to give to the insurance we had purchased with our tickets for just such an occuranceUnfortunately, the insurance would not cover refunding our tickets because giving birth is apparently not considered a medical condition - with or without a doctor's noteAt any rate, justfly*** told us that if we paid them $per person to cancel our tickets (as opposed to just missing the flight and losing our purchase completely), we could at least hold on to the remaining credit from our original ticket purchase which would remain v
I booked my ticket through JustFly***I am looking for helpJustFly is taking advantage of me and I am sure thousands of other customersThey are charging me a different ticket price than is available on their website when I try to change my flightsMy flight is coming in daysThey know how desperate I am, and they are gouging meI am locked into dealing with them as I cannot cancel my flight and book directly with youI was on the phone with them for over an hourThey put me on hold for most of itThe only person to speak with knows nothingI just now saw this Revdex.com warning about justfly*** *** Knowing the aboveIs there any way that you can think of to help me change/ cancel my flight?
This is the second complaint which I have filedIt purchased a misleading "extended cancelation" policy to find that it did not afford me to make any changes without a substantial costMy complaint is not only about the misleading cancelation policy but the poor customer serviceOver phone calls, I have been placed on hold for nearly hoursI was told that the flight would be canceled, and after 1/week the flight is still not canceled and there is no credit on my accountAdditionally, I was told by supervisors that they would call me back regarding a reconciliation of the fees and I still have not heard from anyone
Justfly.com will not get out of my emails even though I asked to unsubscribe me and tried calling, without any answer, off courseThis had been going on for at least six weeksHelp! I am sorry I ever contacted them
Sneaky and dishonest company I wanted to make a change to a booking, they said that would cost $to cancel my flight and re book, with my changes using a credit Did that, only to find out I couldn't make said changes So, now I am stuck with a credit good for almost another year for the same ORGIN and DESTINATION I eventually, make it around to planning this trip again and when I tried to use the credit for a similarly priced flight, it doesn't work It doesn't even give me an option from my country I call and long story short, they want to charge me more fees to use the credit and it would be done manually by them Then, the manual booking, I find out later, didn't go through for WHATEVER reason (even though they authorized my credit card) and they need to manually do it again FINE, but now the additional fees went up another $because the price changed? sorry but THEY made the mistake NOT me and I am being punished? I have never dealt with anyplace this awful THE WORST Original flight $1135, credit amount $current cost of flight I wanted to book $ Fees to use this credit $on top of the $that I thought was tricked into thinking was already a change FEE They are awfulsuch bad business practices
I purchase a ticket on the *1st April to go to Jamaica from Fort Lauderdale reference number *** and cancelled it the same day because I was going to the book for another dayThey told me that I had to pay $to cancel and I had to wait *-business days for my money to be returned to my account, meanwhile the $was immediately deducted from my checking accountI've called Justfly to ask why my money haven't been returned to my account they told me I should speak to the bank, I did that and the bank told me there's nothing pendingTold that to the agent who I was talking to named ***She told me I have wait for *-business days yet again I told her that it's been over days and talk to the bank which she kept repeating and I kept saying that I already talk to the bank I just need my money backShe wasn't being any help to me so I asked to speak to the supervisor, she didn't want to put me on to him so she kept coming on the lineEventually *** the supervisor cam
I bought a ticket from justfly*** in March for a roundtrip itinerary from Kansas City to Manila from Dec to Jan 3, connecting through Chicago and Narita airport in JapanI also paid "seating assignment fees" so that my year-old traveling with me and I could sit togetherIn August, I received an email from justfly*** that the airline, All Nippon Airways, changed a portion of my itinerary, and that I needed to call them immediatelyI called *** on 8/17/and was told that my flights from Kansas City to Chicago and Chicago to Japan had changed, that my flight into Japan was now arriving at Haneda instead of Narita, and that I could refuse to accept the change since it would involve having to move my own luggage from Haneda to Narita, where my flight to Manila was still departing fromThe *** agent said there were many alternative itineraries available, but that justfly*** needed to reissue my ticket as my travel agentI called justfly*** on the same dayThe phone call wit