I needed to make a last minute change to my flightThe only change JustFly could offer was for a ticket week later than my original departure, even though tickets were available from the airline directly for a flight later that dayJustFly refused to help me alter my flight to those tickets at any cost, and told me I needed to work with the airline directly at the airport; at the airport, Quantas airlines refused to help me because they said all changes needed to be made through JustFlyI was on the phone with JustFly for hoursEvery time I called, they made me go through the same minute screening questions with a new customer service agentThe customer service agents were rigid and unhelpful
I attempted to make a flight reservation with this companyI finished booking a flight with them & received a confirmation email from themWithin a few hours I received an email saying the reservation was cancelledI tried booking againAgain I received confirmation emailThen hours later received email that the reservation was cancelledAbout days later there was a booking charge from this company & two separate charges for two transactions from a different company, American Cullins, not America Airlines (who the original flight reservation was with)When I tried to contact customer service, I was put on hold for extended periods of timeAnd when I asked to speak to a supervisor, on separate occasions, they outright refusedThey said would have one call me but that never happenedI am attempting to dispute this with my bank but they will probably be the ones who take the loss(We had a conference call with JustFly customer service, waited for over minutes, an
Hello, I booked a flight with Justfly*** this week and had a misleading customer service experience that spanned daysI was repeatedly given misinformation and the information I was given, changed with every person I spoke toI was told the fee structure for changes was different than it was and was essentially forced to pay fees when I was told I would have a flight rebooked for the same priceThe calls are recorded so there is evidence of my experienceAt one point, I was told by a representative that my flight would be rebooked within hours and I would receive confirmation via email within that windowNot only did this not happen, when I called back to inquire about this, they told me that is not their policy and had no idea what I was talking aboutBy this time, if I wanted to make any changes they told me it was too late and I would now get hit with fees because of information they gave me directlyI'm out hundreds of dollars because of their run around, poor customer
After reviewing Justfly*** prices and advertisement to LAGOS, I booked a flight for October 6, Posted on the website are great prices and an additional (extra) $discount if we booked "on that day"So, I called and booked the flight for two peopleI received the receipt in my emailAfter reviewing the Justfly website and the receipt, I noticed a discrepancy with the priceThe discount was NOT given and a service fee of $was issued for making the reservationI contacted the company around 2:00pm in the afternoon and spoke with a supervisorThe supervisor was unable to justifiably give an explanation regarding the discount of $In fact, he stated that the price on the website includes the discountI guess the word "extra" in the advertisement was a mistakeNonetheless, I called the next morning, Friday, September 7th at approximately 11:00am and was told "it is too late to cancel"I missed the deadline of hours and If I cancel, I will be charged a canc
United Airlines and JustFly*** website reservations both advertise full refund for this flight (1/8, DEN-SFO-PDX& 766)United honored their policy and provided a full refundJustFly*** did notWanted to charge a $fee since "hours since booking"Also said fee was justified due to discounted airfaresThis is falseFare actually costs more on justfly*** based on how they taxed the flightI think it's wrong that they charge this cancellation feeAlso, could not escalated my complaint with JustFly.com
On November 6,2017, my husband placed an order online for plane ticketsAn hour or so then realizing I already placed an order for ticketsHe the contacted United Airlines within about an hour to cancel the flights which at that time was told he would be getting the full refund for the two tickets purchased at $each within 7-business daysAfter not recieving the refund we then contacted ***They stated we would need to submit a request to have the charges refunded online through United AirlinesI then followed up with United whom advised me tickets were voided and the card was not charged nor did they recieve funds from***So we then made contact with justfly again this time being on the phone an hour to have no resultsOn December 4,we decided to get the bank involvedWe received a letter from the bank stating that just fly will not provide them with any information in order to conduct the proper investigationThe bank is requesting a email or le
The main problem is that the operator cancelled my airlines ticket and charged me 75$ when I told him to hold off because I wanted to speak to the supervisorI gave Cey (operator) my three digit number on the back of my card, then quickly stated that I want him to hold off until I speak to the supervisorThen he goes “it’s already been submitted and there’s nothing I can do”My second problem include the absolutely horrifying customer service I received from not only the operator but the supervisor *** ** ***as wellThe supervisor kept talking over me and when I requested to speak to her manager she refused and stated it was against her policy to let me talk to any management personnel to make aware of my horrible customer service experienceLastly, I requested the supervisor to investigate the situation regarding the cancellation and I still haven’t received a call back
This company is extremely unprofessional and rude! I have called three times now to request and email cancellation and refund amount from themI was told twice it would take hrs and told once it would take hrsI still have nothingMy fear is that if and when I get a refund it will be for an amount other then what was promisedWait times for a human from who knows where is foreverHow long or how hard is it to just send the emailThey also charged me more then half my ticket price to cancelDo your research people and stay clear from this company
This website service has been charging me $per month since June I called customer service and after the 3rd phone number finally talked to a personThey said it was for an exclusive travel club that was attached to one of my reservationsI did not agree to this although they stated when I booked I didShame on me for just noticing this charge every month since June This is absolutely ridiculous they would set up a reoccurring charge for an emailThis needs to stop, I want a refund, and they need to change this business practiceLucky for them it’s near impossible to actually talk to a person in customer service
My freind and I purchased airline tickets in feb to Paris and Amsterdam to fly on Dec 15, 2017-Jan 2, Unfortunately, we were not issued tickets due to my freind’s Dutch passport had a different name then on airline ticketWe were on phone with Justfly fir approximately hr to have them either correct nane or reissue ticketsThey did neitherThey would not give us a credit where th correct nameI wrote letter on Hanb1, and haven’t heard from themI cdljed them on Jan 5, and was on hold for over minutesI am requesting a total refund including all hotel charges and excursions
I had purchased airline tickets from this company and they sent a receipt for purchase along with eticketsI had to cancel my flight and was told there would be fees for cancelling flightsI was charged additional money to my credit card for cancellation fees and was given a partial credit back from the airlineI was told I would receive a receipt for these fees and charges as I did for the original purchaseAs of yet I have not received my receipt for reimbursement purposesI have called four times and have been in contact with the company via internet and all they do is send an email with a list of feesAll I have asked for is a receipt for my charges and the company refuses to do soI feel that I have been charged for unauthorized charges and want a receipt of why I was charged additional fees after cancelling my flightsI think this company is scamming people and stealing money from peopleIt's not too much to ask for a receipt! If I was charged for something in a store I would be given a receipt so why does this company refuse to give me a receipt? Only one reason would be that they have robbed me and cannot give me a receipt for what they stole from me
I booked a flight on this website on 11/20/I purchased an extended cancellation policy for $and trip protection insurance in case I needed to cancel the flightI called to cancel the very next day 11/21/and was informed I could not receive a refund and that I could only receive a credit to fly to the same destination that was good for one year with a $charge per passengerHow is it possible to purchase an extended cancelation policy and trip protection insurance for cancelation and to not be able to get a refund the day after bookingThese additional charges are clearly the company looking for additional ways to charge customers without providing an actual service
THE MOST TERRIBLE COMPANY I'VE EVER EXPERIENCED! I booked a flight tickets from Justfly a month agoI only booked for adults and infant which was only $However, they just charged another $without any notificationI tried to contact them over times and I didn't get any refund yetI am trying to resolve this problem by disputing to my card companyThey didn't have any explanation for the multiple chargesAlso I have to show them a proof of multiple charges because it's not on their system!!! Ridiculous!!! They never have a call back so every time, I have to call them and explain over and over to the agentI've spent so much times and energy! This is totally a fraud and I am asking for a compensationPlease do not use this website even it shows lower ticket price
JUSTFLY, I HAD THE WORST EXPERIENCE WITH THIS COMPANY, THEY LIE TO SELL YOU A TICKET, THEY CHARGE YOU FOR GIVING YOU THE SEATS TOGETHERI DO NOT RECOMMEND THIS COMPANY
My significant other and I are flying with Turkish Airlines soon and bought our tickets through a third party vendor (Justfly)We bought our tickets in January way before any of the recent violence that has been going on in TurkeyRecently, the U.Sgovernment issued a Turkey Travel Warning stating that U.Scitizens should avoid travel to Turkey due to increased threats from terrorist groupsTurkey also issued a State of Emergency for three monthsAfter speaking to a travel agent, they told me to get on a new flight as soon as possibleThe first step to this process was to call JustflyAfter speaking to three customer representatives at Justfly about this situation they were not supportive of giving us any kind of refundWhen trying to get in contact with a supervisor, the representative *** *** *** ***) told me someone would reach out to me in 6-hoursI have never dealt with this scenario before in waiting for a supervisor for hours but I went along with it and told him
I booked a flight and the price summary before clicking purchase totaled $which indicated that included taxes and feesThis was the amount that I was agreeing to pay by clicking the Purchase buttonOnce I actually clicked the Purchase button it stated that my flights were booked and that the amount that was confirmed and charged to my account was $That is an extra $then what I thought I was purchasing and what I agreed to pay(I also have screenshots that support my claims.) I have contacted justfly*** numerous times and provided all the above information, including the screenshots to show what happened and they have refused to credit back to me the amount that I was over-charged and that I did not agree to payThey said that I should refer to their terms and conditions and that prices could fluctuate, however, prices should not fluctuate without my consent to pay the fluctuated priceThis is a scamI asked to speak to a supervisor or manager at justfly**
I’m writing to point out a major flaw in Justfly's booking confirmation system for flights booked very close to departure, express my dissatisfaction with Justfly's customer service, and request a refundOn Friday, December 29, my flight was cancelled on another airport and I looked online at kayak.com to find another flightkayak redirected me to Justfly and I purchased a ticket at 10:14am for a 12:50pm flightWhen I purchased the ticket the screen said to wait for confirmation by email of the flightSince the flight was leaving in ~hours and I needed to take a taxi from EWR to JFK, I called the airline (InterJet) then Justfly to ask whether the booking was complete and find out how long it would take and whether I should leave for JFKInterjet had no record of my confirmation yet, Justly customer service said that they didn't know whether it wold be confirmed or whenI explained that I needed to know right away because I was standing on a curb waiting to get in a cab t
Just fly made my flight reservations for the wrong dateThen they mafe twp reservations on one day to go to the same place! They refuse to refund anything but insist I accept flight credit on Spirot Airlimes Spirit Airlines is a terrible airlines I now have to cancel two flights that were wrongly done and lose a totl pf dollars for myself ans my husbandJust fly insists I file a claim w my flight imsurance but it os the fault of Just Fly*** ***
Justfly.com charged me for member ship I didn't agreei called and canceled it and requested refundthey put me on hold for 25minutes to tell me they can't refund because it has already been chargedof course it already has been charged other wise I wouldn't have this problem
I made a mistake in booking my flight and was charged $to modify only one leg of the trip as the return leg was restrictedWhen prompted to find new dates the web portal did not specify that both revised dates did not workUnder the assumption that my flight change was ok I pressed submit and a processing prompt popped up and after mins it indicated that it was unable to process my purchase BUT when I checked on my itinerary the first leg was modified but the return leg was notIf I knew the $change fee was only for one leg I wouldn't have gone through with the purchaseNow i'm paying $for a one-way trip from Boston to LA flying economy...enough saidI will never use them again and urge others to take screen shots of every stage of the purchase if you do use them
I needed to make a last minute change to my flightThe only change JustFly could offer was for a ticket week later than my original departure, even though tickets were available from the airline directly for a flight later that dayJustFly refused to help me alter my flight to those tickets at any cost, and told me I needed to work with the airline directly at the airport; at the airport, Quantas airlines refused to help me because they said all changes needed to be made through JustFlyI was on the phone with JustFly for hoursEvery time I called, they made me go through the same minute screening questions with a new customer service agentThe customer service agents were rigid and unhelpful
I attempted to make a flight reservation with this companyI finished booking a flight with them & received a confirmation email from themWithin a few hours I received an email saying the reservation was cancelledI tried booking againAgain I received confirmation emailThen hours later received email that the reservation was cancelledAbout days later there was a booking charge from this company & two separate charges for two transactions from a different company, American Cullins, not America Airlines (who the original flight reservation was with)When I tried to contact customer service, I was put on hold for extended periods of timeAnd when I asked to speak to a supervisor, on separate occasions, they outright refusedThey said would have one call me but that never happenedI am attempting to dispute this with my bank but they will probably be the ones who take the loss(We had a conference call with JustFly customer service, waited for over minutes, an
Hello, I booked a flight with Justfly*** this week and had a misleading customer service experience that spanned daysI was repeatedly given misinformation and the information I was given, changed with every person I spoke toI was told the fee structure for changes was different than it was and was essentially forced to pay fees when I was told I would have a flight rebooked for the same priceThe calls are recorded so there is evidence of my experienceAt one point, I was told by a representative that my flight would be rebooked within hours and I would receive confirmation via email within that windowNot only did this not happen, when I called back to inquire about this, they told me that is not their policy and had no idea what I was talking aboutBy this time, if I wanted to make any changes they told me it was too late and I would now get hit with fees because of information they gave me directlyI'm out hundreds of dollars because of their run around, poor customer
After reviewing Justfly*** prices and advertisement to LAGOS, I booked a flight for October 6, Posted on the website are great prices and an additional (extra) $discount if we booked "on that day"So, I called and booked the flight for two peopleI received the receipt in my emailAfter reviewing the Justfly website and the receipt, I noticed a discrepancy with the priceThe discount was NOT given and a service fee of $was issued for making the reservationI contacted the company around 2:00pm in the afternoon and spoke with a supervisorThe supervisor was unable to justifiably give an explanation regarding the discount of $In fact, he stated that the price on the website includes the discountI guess the word "extra" in the advertisement was a mistakeNonetheless, I called the next morning, Friday, September 7th at approximately 11:00am and was told "it is too late to cancel"I missed the deadline of hours and If I cancel, I will be charged a canc
United Airlines and JustFly*** website reservations both advertise full refund for this flight (1/8, DEN-SFO-PDX& 766)United honored their policy and provided a full refundJustFly*** did notWanted to charge a $fee since "hours since booking"Also said fee was justified due to discounted airfaresThis is falseFare actually costs more on justfly*** based on how they taxed the flightI think it's wrong that they charge this cancellation feeAlso, could not escalated my complaint with JustFly.com
On November 6,2017, my husband placed an order online for plane ticketsAn hour or so then realizing I already placed an order for ticketsHe the contacted United Airlines within about an hour to cancel the flights which at that time was told he would be getting the full refund for the two tickets purchased at $each within 7-business daysAfter not recieving the refund we then contacted ***They stated we would need to submit a request to have the charges refunded online through United AirlinesI then followed up with United whom advised me tickets were voided and the card was not charged nor did they recieve funds from***So we then made contact with justfly again this time being on the phone an hour to have no resultsOn December 4,we decided to get the bank involvedWe received a letter from the bank stating that just fly will not provide them with any information in order to conduct the proper investigationThe bank is requesting a email or le
The main problem is that the operator cancelled my airlines ticket and charged me 75$ when I told him to hold off because I wanted to speak to the supervisorI gave Cey (operator) my three digit number on the back of my card, then quickly stated that I want him to hold off until I speak to the supervisorThen he goes “it’s already been submitted and there’s nothing I can do”My second problem include the absolutely horrifying customer service I received from not only the operator but the supervisor *** ** ***as wellThe supervisor kept talking over me and when I requested to speak to her manager she refused and stated it was against her policy to let me talk to any management personnel to make aware of my horrible customer service experienceLastly, I requested the supervisor to investigate the situation regarding the cancellation and I still haven’t received a call back
This company is extremely unprofessional and rude! I have called three times now to request and email cancellation and refund amount from themI was told twice it would take hrs and told once it would take hrsI still have nothingMy fear is that if and when I get a refund it will be for an amount other then what was promisedWait times for a human from who knows where is foreverHow long or how hard is it to just send the emailThey also charged me more then half my ticket price to cancelDo your research people and stay clear from this company
This website service has been charging me $per month since June I called customer service and after the 3rd phone number finally talked to a personThey said it was for an exclusive travel club that was attached to one of my reservationsI did not agree to this although they stated when I booked I didShame on me for just noticing this charge every month since June This is absolutely ridiculous they would set up a reoccurring charge for an emailThis needs to stop, I want a refund, and they need to change this business practiceLucky for them it’s near impossible to actually talk to a person in customer service
My freind and I purchased airline tickets in feb to Paris and Amsterdam to fly on Dec 15, 2017-Jan 2, Unfortunately, we were not issued tickets due to my freind’s Dutch passport had a different name then on airline ticketWe were on phone with Justfly fir approximately hr to have them either correct nane or reissue ticketsThey did neitherThey would not give us a credit where th correct nameI wrote letter on Hanb1, and haven’t heard from themI cdljed them on Jan 5, and was on hold for over minutesI am requesting a total refund including all hotel charges and excursions
I had purchased airline tickets from this company and they sent a receipt for purchase along with eticketsI had to cancel my flight and was told there would be fees for cancelling flightsI was charged additional money to my credit card for cancellation fees and was given a partial credit back from the airlineI was told I would receive a receipt for these fees and charges as I did for the original purchaseAs of yet I have not received my receipt for reimbursement purposesI have called four times and have been in contact with the company via internet and all they do is send an email with a list of feesAll I have asked for is a receipt for my charges and the company refuses to do soI feel that I have been charged for unauthorized charges and want a receipt of why I was charged additional fees after cancelling my flightsI think this company is scamming people and stealing money from peopleIt's not too much to ask for a receipt! If I was charged for something in a store I would be given a receipt so why does this company refuse to give me a receipt? Only one reason would be that they have robbed me and cannot give me a receipt for what they stole from me
I booked a flight on this website on 11/20/I purchased an extended cancellation policy for $and trip protection insurance in case I needed to cancel the flightI called to cancel the very next day 11/21/and was informed I could not receive a refund and that I could only receive a credit to fly to the same destination that was good for one year with a $charge per passengerHow is it possible to purchase an extended cancelation policy and trip protection insurance for cancelation and to not be able to get a refund the day after bookingThese additional charges are clearly the company looking for additional ways to charge customers without providing an actual service
THE MOST TERRIBLE COMPANY I'VE EVER EXPERIENCED! I booked a flight tickets from Justfly a month agoI only booked for adults and infant which was only $However, they just charged another $without any notificationI tried to contact them over times and I didn't get any refund yetI am trying to resolve this problem by disputing to my card companyThey didn't have any explanation for the multiple chargesAlso I have to show them a proof of multiple charges because it's not on their system!!! Ridiculous!!! They never have a call back so every time, I have to call them and explain over and over to the agentI've spent so much times and energy! This is totally a fraud and I am asking for a compensationPlease do not use this website even it shows lower ticket price
JUSTFLY, I HAD THE WORST EXPERIENCE WITH THIS COMPANY, THEY LIE TO SELL YOU A TICKET, THEY CHARGE YOU FOR GIVING YOU THE SEATS TOGETHERI DO NOT RECOMMEND THIS COMPANY
My significant other and I are flying with Turkish Airlines soon and bought our tickets through a third party vendor (Justfly)We bought our tickets in January way before any of the recent violence that has been going on in TurkeyRecently, the U.Sgovernment issued a Turkey Travel Warning stating that U.Scitizens should avoid travel to Turkey due to increased threats from terrorist groupsTurkey also issued a State of Emergency for three monthsAfter speaking to a travel agent, they told me to get on a new flight as soon as possibleThe first step to this process was to call JustflyAfter speaking to three customer representatives at Justfly about this situation they were not supportive of giving us any kind of refundWhen trying to get in contact with a supervisor, the representative *** *** *** ***) told me someone would reach out to me in 6-hoursI have never dealt with this scenario before in waiting for a supervisor for hours but I went along with it and told him
I booked a flight and the price summary before clicking purchase totaled $which indicated that included taxes and feesThis was the amount that I was agreeing to pay by clicking the Purchase buttonOnce I actually clicked the Purchase button it stated that my flights were booked and that the amount that was confirmed and charged to my account was $That is an extra $then what I thought I was purchasing and what I agreed to pay(I also have screenshots that support my claims.) I have contacted justfly*** numerous times and provided all the above information, including the screenshots to show what happened and they have refused to credit back to me the amount that I was over-charged and that I did not agree to payThey said that I should refer to their terms and conditions and that prices could fluctuate, however, prices should not fluctuate without my consent to pay the fluctuated priceThis is a scamI asked to speak to a supervisor or manager at justfly**
I’m writing to point out a major flaw in Justfly's booking confirmation system for flights booked very close to departure, express my dissatisfaction with Justfly's customer service, and request a refundOn Friday, December 29, my flight was cancelled on another airport and I looked online at kayak.com to find another flightkayak redirected me to Justfly and I purchased a ticket at 10:14am for a 12:50pm flightWhen I purchased the ticket the screen said to wait for confirmation by email of the flightSince the flight was leaving in ~hours and I needed to take a taxi from EWR to JFK, I called the airline (InterJet) then Justfly to ask whether the booking was complete and find out how long it would take and whether I should leave for JFKInterjet had no record of my confirmation yet, Justly customer service said that they didn't know whether it wold be confirmed or whenI explained that I needed to know right away because I was standing on a curb waiting to get in a cab t
Just fly made my flight reservations for the wrong dateThen they mafe twp reservations on one day to go to the same place! They refuse to refund anything but insist I accept flight credit on Spirot Airlimes Spirit Airlines is a terrible airlines I now have to cancel two flights that were wrongly done and lose a totl pf dollars for myself ans my husbandJust fly insists I file a claim w my flight imsurance but it os the fault of Just Fly*** ***
Justfly.com charged me for member ship I didn't agreei called and canceled it and requested refundthey put me on hold for 25minutes to tell me they can't refund because it has already been chargedof course it already has been charged other wise I wouldn't have this problem
I made a mistake in booking my flight and was charged $to modify only one leg of the trip as the return leg was restrictedWhen prompted to find new dates the web portal did not specify that both revised dates did not workUnder the assumption that my flight change was ok I pressed submit and a processing prompt popped up and after mins it indicated that it was unable to process my purchase BUT when I checked on my itinerary the first leg was modified but the return leg was notIf I knew the $change fee was only for one leg I wouldn't have gone through with the purchaseNow i'm paying $for a one-way trip from Boston to LA flying economy...enough saidI will never use them again and urge others to take screen shots of every stage of the purchase if you do use them