Justfly changed my travel schedule (and pretty much my return ticket to the U.S.) without even a notificationWhen I found out (coincidentally after checking my account online), I was told that the flight back to the U.Sno longer exists and that I have to be in Italy for hours for the next flightI declined and asked for a refund ($511)For two weeks, I have been calling Justfly and getting customer service (from India) stating that I should be getting an email stating the full refund of my ticketInstead, they send me a one sentence email stating my ticket was cancelledI was told I have to wait to weeks for the refund to appear in my credit cardHowever, when I ask for the email stating that I will be refunded fully, they gave me promises that I will receive it within hours to hoursIt has been two weeks now, and last time I called (today) I was told by a "supervisor" that I will be getting an email within minutesTwo hours later still nothingI am ta
I purchased round trip tickets for myself and my mom for a total of $through Just FlyWe were supposed to fly out 1/6/and return 1/27/The airline used was ***The airline canceled our flight due to weatherJust Fly was unable to book us another flight out so I simply requested for a full refundIt has been weeks now, and it seems I may never get my money backIf you call their number the only way to get someone on the phone is if you select “for a new booking”So then I get transferred to customer support, give them all my info, to get transferred again, stay on hold, and get transferred again and again(Dedicate a good hr of your day in order to talk to someone)Their customer support is extremely rudeIf they don’t want to address your issue they just end the callI have spoken twice now with two different supervisorEvery time I speak with their support team they say that airline has to issue a waiver code first before Just fly can refund meThey say it takes to hrsIt has been weeks!!! I have even contacted the airline and they have told me since flight was canceled you will get full refund, but unfortunately I have to get it back from Just FlyI wish I had never used themDo yourself a favor, never use them! All I want is my money back…
I purchased tickets with this company, and received email confirmation with flight info, and ref# along with flight confirmationThen received an email saying reservation was cancelled without reasonI tried to call spent approximately 1/hrs on holdfinally spoke to someone named Rayson, who was not only rude, but kept cutting me offwhen I finally got around to why the flight was cancelled he informed me that the flight was fullI informed him that was not the case considering I had already checked online for that flight and there were still seats availablehe just kept telling me that was not correctIn the meantime my son was on the phone to the airline with the flight infoThey told him that Justfly never sent anything to themThat the confirmation number was not theirsI asked Rayson about my cc info, and that there shouldn't be a chargehe told me that since it was cancelled there shouldn't be a chargei hope that is the caseDidn't see a charge yet, but many people have voiced opinions online about their cancellationsI just want it known that this company should not be able to operate in the manner they haveI have purchased airline tickets before from third parties and have never had a problem
Good afternoon I’m very frustrated and I got this email to see if I could get any help, I bought tickets to justfly.com for my husband and I to go to Nicaragua for my best friends wedding, I bought them on March and we where going on December this year, my friend got a travel advisory from US Embassy staying that is not safe to travel because there’s a civil arrest in Managua Nicaragua, so we all decided to cancel our tickets all my friends had luck and where able to cancel full refund, because is not our fault there’s a civil arrest over there, well I decided to cancel online, I got charged to cancel online, I called justfly they where not helpful at all, did not want to refund me the money or help me change my destination, it’s not my fault Nicaragua is going thru this situation, I called copaairlines directly they suggested me to call them back and have them cancel my cancellation and then wait until like October or November to get full refund, I called again and ask to speak to a supervisor her name was *** agent number ***, she did not help me at all eighter, please advise of what can or should I do now, she said if I don’t use my credit I will be loosing my entire money
Back in November 2017, I booked a flight with this company The reason was that my sister was sick and dying As I was cancelling the flight, the operator told me that I could use my credit for a future flght but I needed to pay an additional $150, I was not told that I there were restrictions or that I had to pay extra for future flights My understanding was that I could use the credit I was going to be given for future travel I agree and paid the additional fee
I received an email indicating that I have a credit and I tried many times (over times) to book a flight using their website Every single time, I get an announcement indicating that there are no flights available This contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my credit Therefore, I tried calling the number to book my flight The personnel answering the number are unable to help me I have been transferring to managers time
cc: I have never been one to complain, But this is just unacceptable and unprofessional behavior An Honest mistake was made when purchasing a ticket through this company (***) I wanted to fly into Albany, Georgia, not ALbany, New York You see, my sister has Cancer and is being operated on August 1st, while this information in it's self is upsetting, but to be told that there is nothing you can do to help me and that I'm just out over $(when I had to borrow the money to begin with), and when asked if I could speak to a supervisor, I'm on hold for over hours and my flight has already taken off Then to be told that "my supervisor is unavailable", but they will call me back in 3-hoursUNACCEPTABLE!!!!!! It has now been hours and I have still no phone call.VERY UNPROFESSIONAL!!! And paying an extra $for a cancellation policy, (that apparently isn't any good) IF that cancellation policy is only good for same day booking IT SHOULD SAY JUST IN BOLD PRINT!!!!!!! (It's just another way to get your hard earned money!!!) I understand that the mistake may have been mine (due to being stressed out over my sister's situation) However, not being willing to work with me or let me speak to a supervisor is not acceptableSo now I am writing this to let you know that I am sending a copy of this notice to the *** *** *** and I will be posting all over *** *** suggesting that people not to use this web sight when trying to book flightsFor they are liable to be treated just this way!!!
Respectfully
*** * *** (Customer let down and feeling very mistreated)
In November of 2016, I purchased tickets from Justfly for a round trip ticket from Orlando, FL to Rome, ItalyIn April of 2017, I unfortunately had to cancel one ticket since the passenger was no longer able to make the flightI requested a refund for the ticket value at this timeI then booked an additional flight with the airlines for my mother, *** *** who would be joining me for this tripThe travel agency said that they would help me repurchase the canceled ticket in order to ensure that my mom was on the same flight as meAfter booking the flight with the representative, I was told we would have the same departing flights but alternate returning flightsThis was acceptableI have now contacted the airlines at least once a week since April about multiple issues and every time I call there seems to be another issue that goes unresolvedFirst, the refund of the ticket price for the passenger *** *** was deniedI then filed another request with the agency s
Misleading practices about what is charged for flights, "Best Purchase Guarantee" fees, cancellation and modification fees
When cancelling a flight I was told I was going to get a refund for $XXXX representing a $charge per ticketBeyond that justfly had charges for seating fees, other fees that we not clearly representedThere was a promotion where they displayed a refund of the Best Purchase Guarantee fee on their website, but then they do not honor it crediting you for that promotionI have called customer service times to try and straighten these details outVery frustratingBeware
Made a plane reservation and purchased the extended protection from Just Fly so that I could cancel reservation if necessaryJust Fly didn't indicate at that time that cancellation with extended protection was only available hours from the time I booked the flightI tried to cancel the flight three weeks prior to flight and they said extended protection was only good hours after bookingI feel that I was defrauded and that advertising is misleading
Terrible travel agencyI was to fly to Bangkok through Taiwan on July 9th, 2018, on a ticket purchased through Justfly (with Eva Airlines)My Justfly booking number is ***However, due to weather problems (a typhoon), my ticket was cancelledEva Airlines got me on a flight for the next day (July 10th) from SFO to Bangkok, but when I asked about my flight from Taipei to Bangkok, the airline told me that I had to speak with my travel agentI then called JustflyI spent nearly hours on the phone with various Justfly agents, including a supervisor named "***" (or "***", something close to this)I initially spoke with two agents, and both times I lost the connection (I do not have connection problems with any other person from the location where I made this call, only Justfly), both times I asked the agent to call me back if disconnected (since I had to wait minutes on hold the first time, and minutes the second), and both times the agent failed to call me back-even though they had my phone number*** (the supervisor) later told me that one of the agents did try to reach me, and left this note in his daily notesHowever, my phone showed no account of his call, and certainly not a voicemail proving that he calledIt is not enough for an agent to simply leave a note in his records, the agent must actually call me such that my phone rings, and I then have an opportunity to answerIf the agent had entered my number and pressed "call," but the phone did not ring, then this does not constitute a "call." This is basic common senseNo such call cameCompletely unprofessional, inconsiderate, and unacceptableI thought that this might just be a problem with just the one agentHowever, I learned that this is a much bigger problem at Justfly.*** When I called back (late morning, Pacific Standard Time, USA), I asked to speak with a supervisorThe representative (***) finally got me on the phone with the supervisor, ***After being on the phone with *** for two hours, explaining to *** that I simply wanted to make sure that I had a seat on a flight from Taipei to Bangkok for July 11th evening, the best that he could do was to get me on a waitlist for this routeHowever, as I explained to ***, I had spoken earlier in the day with Eva Airlines, which said that I could get on a Thai Airways flight (leaving Taipei at 8:pm, arriving BKK 10:pm) under "class Q," and that Justfly merely needed to provide this information to Eva AirlinesBut when *** supposedly related this information to Eva Airlines, he came back to tell me that I had only two options: Accept a refund for my ticket (which would have required me to spend an additional $to get a new flight through which I could arrive to BKK by on July 11th), or Put my name on a wait list (which at that point would have been very long)I told *** that this was very inconsiderate of Justfly, especially since I had called over three hours earlier (and would have been much higher up the wait list if the agent had properly handled my case)I told *** that there must be a problem here, and there must be a better option for meHe said that there was notAfter this, I then called back Eva AirlinesThey answered relatively quickly, and gave me a confirmed seat for the Taipei-BKK flight, with the same travel time as I mentioned aboveThey told me that they knew nothing about any kind of waitlist, and that they never said this to *** at Justfly.com Eva Airlines then guaranteed me a seat for the 8:pm departure from Taipei on July 11th, without any chargesInterestingly, they also told me that Justfly is extremely difficult to deal with due to general incompetence and lack of care for their customersI made a complaint with Justly and asked for a small monetary compensationSo far no replyI will remove or update this post if there is a reply
I purchased a ticket, I bought insurance to go with the ticketI can fwd a screenshot of my policy which stated that the insurance covered refunds 100%I was charged an additional $which I did NOT authorizeI called the insurance people, they told me they could not refund me any moneyI called the airlines, they informed me they could not refund me either, that I should call the insurance backI called my bank and filed a claim as I had NOT authorized that additional transaction
Wrong date was booked by Justfly*** for flights on October18, in the amount of $847.55, I cancelled the ticket on their site and it was noted on their webpage that cancellation was freeWhen I called the credit card bank, Barclaycard Bank, to make sure payment would not be paid because it was not authorized, they notified me that purchase will most likely not be paid since I had cancelled the flightTwo days later when checking my credit card statement I saw that payment was submitted by Justfly*** and that my credit card bank had processed the paymentI called my credit card bank and they informed me that I had to call Justfly*** to have it refundedI called Justfly*** and they wanted me to pay a large amount of cancellation fees and told me there was nothing they can do to help meI have submitted claims through my credit card bank and they have tried to help to no availJustfly*** refuses to help me with the error in processing that they have calledI've made seve
While booking travel, Justfly had the best price The service provided after I purchased the tickets, however, was beyond miserable When I received e-mails from Justfly about "airline initiated changes" to my schedule (which were minor) and called Justfly to handle the matter, I would have to spend anywhere from minutes to hours on hold awaiting service After my first horrid experience, I tried calling on various days (weekday and weekend) and at various times (morning, afternoon, night) in the hopes of getting a quicker response, but it made no difference Justfly proved very capable of providing miserable, lethargic service hours a day, days a week
We booked n had to cancel the flight cause we confused the dates cancelled within hours n still had to pay an $to delta because justfly said delta charges this to them for a cancelled flight...its an absolute rip off...so a $credit cost us another $so my flight to Greensboro cost us over $800.....total total ripoff no other booking company charges this if u cancel less than hours later
I was on there site where I found a flight for $which I tried to book, I was unable to book my flight via the website so I called there customer service and spoke with a rep who informed me that she didn't have it for that price but she has it for $and some changes in us dollars, so I told her to go a head and book it for that price, I get and email as well as a text alert from my credit card company showing she charged $429.68, which she did not info mewhen I reach out to the company, I had to wait over an hour just to talk to a sup, and he was very rude, the sup informed me that it will take hr for them to review the call and for me to call back in, he would not provide me with his direct contact number and told me that if his rep was wrong he still cant guarantee that he can give me the price she told me she will be running my credit for
I knew I had hours to cancel or change my flightTo have 24hr cancelation option, justfly*** asked me to sign up for it's membershipwhich I did and I knew I had this 24hr optionhowever when I called their number they put me on hold for minutesfinally I got through and explained about my situationemployee of justfly*** told me it has been hours and 6mins so they have to charge me for cancellation feeSo I explained about my travel protection plan which I added for $but she still didn't seem to care about my travel insurance and continued to talk about cancellation fee of $Her English wasn't great and connection was bad as wellHow can business like this with 98% bad review can stay in business in USA for late years? this is ridiculous
My parents bought tickets through JustFly for *** *** to fly from San Francisco to Copenhagen this July 9, Unfortunately my father had a major heart issue (His heart stopped, requiring CPR for over a minute until his pacemaker shocked him into rhythm), he was hospitalized, and his doctor said absolutely he can not take this trip We cancelled our tickets June 22, 2016, explaining the circumstances, and had the doctor fill out the needed paperwork We asked for a conformation email that the trip was cancelled and how much the refund would be so the flight insurance company would refund the rest We were told by Justfly it would be sent out the next day, and that it would be to weeks for the refund They never sent us the cancellation email even after countless calls We are always be told it will be sent, and when we call back asking for supervisor, we stay on line for an hour with the representative checking back every minutes stating no supervisor is available Justfly then offers to have supervisor call us in hour time frame, but it never happens, although they send emails that they tried (but there is no call on my phone) We must have called them over ten times and each time the same scenario They told us that because *** *** (***) has not refunded t the money to them, they cannot send email or our refund until that happens I called ***, and was told not only was the money immediately refunded to Justfly, but that usually this company holds on to the money until right before *** needs to issue the tickets The last time I called and told them this, I was told now it would take weeks to get an email or a refund from Justfly showing our trip had been cancelled I finally had my bank reverse the charges because Justfly is lying and not going to return our money Of note, because they would not issue how much of a refund we would get, I can not ask the insurance for the balance This was a big expense for my parents who live on a fixed income, and my father's failing health made dealing with Justfly even worse They are unethical Now I read multiple complaints about this company and see that you have over 1,complaints made against them I want to warn other consumers NOT to use them
In February of 2017, I purchased airline tickets from justfly.comThe tickets are from JFK to Cyprus through Moscow flying with *** on June 18thDue to an unforeseen family conflict, I attempted to change our departure dates, having one of my children flying on June 11th (with another family member) and the other two on July 5thI was directed by the company;s 1-number to do the change on the website to save timeI attempted to do that and the website was coming up with the price of $per tickets (fine plus difference in ticket price)However, I was unable to complete the transaction because the three tickets were bundled together and I needed to break them apartSo I called the company and talked to an agentShe first said that my son could not have a reservation by himself because he is a minorHowever, when I explained that he would travel with another family member on the 11th of June who also got tickets through justfly.com she agreed to split my reservation
My wife was diagnosed with cancer and our oncologist told us she would not be able to flyWe called British Airways who said that they would refund the tickets without penalty fees ($x 3) upon receipt of the medical reportHowever, we would need to submit the medical report through the booking agent justflyWe have spent over hours dealing with justfly customer service who have been the worst I've experienced in yearsI was on hold for hours at a timeWe were told someone would call us back and no one wouldWe were repeatedly told that a supervisor would take of things and they did notWe were told that we could not be part of the conversation with BA nor have transparency to our requestDespite BA saying we would not be charged cancellation fees, Justfly told us we would be charged and they would not explain the contradictionOne supervisor even had the gall to say it was our fault for not buying insurance even though BA had confirmed insurance is NOT necessary in
Justfly changed my travel schedule (and pretty much my return ticket to the U.S.) without even a notificationWhen I found out (coincidentally after checking my account online), I was told that the flight back to the U.Sno longer exists and that I have to be in Italy for hours for the next flightI declined and asked for a refund ($511)For two weeks, I have been calling Justfly and getting customer service (from India) stating that I should be getting an email stating the full refund of my ticketInstead, they send me a one sentence email stating my ticket was cancelledI was told I have to wait to weeks for the refund to appear in my credit cardHowever, when I ask for the email stating that I will be refunded fully, they gave me promises that I will receive it within hours to hoursIt has been two weeks now, and last time I called (today) I was told by a "supervisor" that I will be getting an email within minutesTwo hours later still nothingI am ta
I purchased round trip tickets for myself and my mom for a total of $through Just FlyWe were supposed to fly out 1/6/and return 1/27/The airline used was ***The airline canceled our flight due to weatherJust Fly was unable to book us another flight out so I simply requested for a full refundIt has been weeks now, and it seems I may never get my money backIf you call their number the only way to get someone on the phone is if you select “for a new booking”So then I get transferred to customer support, give them all my info, to get transferred again, stay on hold, and get transferred again and again(Dedicate a good hr of your day in order to talk to someone)Their customer support is extremely rudeIf they don’t want to address your issue they just end the callI have spoken twice now with two different supervisorEvery time I speak with their support team they say that airline has to issue a waiver code first before Just fly can refund meThey say it takes to hrsIt has been weeks!!! I have even contacted the airline and they have told me since flight was canceled you will get full refund, but unfortunately I have to get it back from Just FlyI wish I had never used themDo yourself a favor, never use them! All I want is my money back…
I purchased tickets with this company, and received email confirmation with flight info, and ref# along with flight confirmationThen received an email saying reservation was cancelled without reasonI tried to call spent approximately 1/hrs on holdfinally spoke to someone named Rayson, who was not only rude, but kept cutting me offwhen I finally got around to why the flight was cancelled he informed me that the flight was fullI informed him that was not the case considering I had already checked online for that flight and there were still seats availablehe just kept telling me that was not correctIn the meantime my son was on the phone to the airline with the flight infoThey told him that Justfly never sent anything to themThat the confirmation number was not theirsI asked Rayson about my cc info, and that there shouldn't be a chargehe told me that since it was cancelled there shouldn't be a chargei hope that is the caseDidn't see a charge yet, but many people have voiced opinions online about their cancellationsI just want it known that this company should not be able to operate in the manner they haveI have purchased airline tickets before from third parties and have never had a problem
Good afternoon I’m very frustrated and I got this email to see if I could get any help, I bought tickets to justfly.com for my husband and I to go to Nicaragua for my best friends wedding, I bought them on March and we where going on December this year, my friend got a travel advisory from US Embassy staying that is not safe to travel because there’s a civil arrest in Managua Nicaragua, so we all decided to cancel our tickets all my friends had luck and where able to cancel full refund, because is not our fault there’s a civil arrest over there, well I decided to cancel online, I got charged to cancel online, I called justfly they where not helpful at all, did not want to refund me the money or help me change my destination, it’s not my fault Nicaragua is going thru this situation, I called copaairlines directly they suggested me to call them back and have them cancel my cancellation and then wait until like October or November to get full refund, I called again and ask to speak to a supervisor her name was *** agent number ***, she did not help me at all eighter, please advise of what can or should I do now, she said if I don’t use my credit I will be loosing my entire money
Back in November 2017, I booked a flight with this company The reason was that my sister was sick and dying As I was cancelling the flight, the operator told me that I could use my credit for a future flght but I needed to pay an additional $150, I was not told that I there were restrictions or that I had to pay extra for future flights My understanding was that I could use the credit I was going to be given for future travel I agree and paid the additional fee
I received an email indicating that I have a credit and I tried many times (over times) to book a flight using their website Every single time, I get an announcement indicating that there are no flights available This contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my credit Therefore, I tried calling the number to book my flight The personnel answering the number are unable to help me I have been transferring to managers time
cc: I have never been one to complain, But this is just unacceptable and unprofessional behavior An Honest mistake was made when purchasing a ticket through this company (***) I wanted to fly into Albany, Georgia, not ALbany, New York You see, my sister has Cancer and is being operated on August 1st, while this information in it's self is upsetting, but to be told that there is nothing you can do to help me and that I'm just out over $(when I had to borrow the money to begin with), and when asked if I could speak to a supervisor, I'm on hold for over hours and my flight has already taken off Then to be told that "my supervisor is unavailable", but they will call me back in 3-hoursUNACCEPTABLE!!!!!! It has now been hours and I have still no phone call.VERY UNPROFESSIONAL!!! And paying an extra $for a cancellation policy, (that apparently isn't any good) IF that cancellation policy is only good for same day booking IT SHOULD SAY JUST IN BOLD PRINT!!!!!!! (It's just another way to get your hard earned money!!!) I understand that the mistake may have been mine (due to being stressed out over my sister's situation) However, not being willing to work with me or let me speak to a supervisor is not acceptableSo now I am writing this to let you know that I am sending a copy of this notice to the *** *** *** and I will be posting all over *** *** suggesting that people not to use this web sight when trying to book flightsFor they are liable to be treated just this way!!!
Respectfully
*** * *** (Customer let down and feeling very mistreated)
In November of 2016, I purchased tickets from Justfly for a round trip ticket from Orlando, FL to Rome, ItalyIn April of 2017, I unfortunately had to cancel one ticket since the passenger was no longer able to make the flightI requested a refund for the ticket value at this timeI then booked an additional flight with the airlines for my mother, *** *** who would be joining me for this tripThe travel agency said that they would help me repurchase the canceled ticket in order to ensure that my mom was on the same flight as meAfter booking the flight with the representative, I was told we would have the same departing flights but alternate returning flightsThis was acceptableI have now contacted the airlines at least once a week since April about multiple issues and every time I call there seems to be another issue that goes unresolvedFirst, the refund of the ticket price for the passenger *** *** was deniedI then filed another request with the agency s
Misleading practices about what is charged for flights, "Best Purchase Guarantee" fees, cancellation and modification fees
When cancelling a flight I was told I was going to get a refund for $XXXX representing a $charge per ticketBeyond that justfly had charges for seating fees, other fees that we not clearly representedThere was a promotion where they displayed a refund of the Best Purchase Guarantee fee on their website, but then they do not honor it crediting you for that promotionI have called customer service times to try and straighten these details outVery frustratingBeware
Made a plane reservation and purchased the extended protection from Just Fly so that I could cancel reservation if necessaryJust Fly didn't indicate at that time that cancellation with extended protection was only available hours from the time I booked the flightI tried to cancel the flight three weeks prior to flight and they said extended protection was only good hours after bookingI feel that I was defrauded and that advertising is misleading
Terrible travel agencyI was to fly to Bangkok through Taiwan on July 9th, 2018, on a ticket purchased through Justfly (with Eva Airlines)My Justfly booking number is ***However, due to weather problems (a typhoon), my ticket was cancelledEva Airlines got me on a flight for the next day (July 10th) from SFO to Bangkok, but when I asked about my flight from Taipei to Bangkok, the airline told me that I had to speak with my travel agentI then called JustflyI spent nearly hours on the phone with various Justfly agents, including a supervisor named "***" (or "***", something close to this)I initially spoke with two agents, and both times I lost the connection (I do not have connection problems with any other person from the location where I made this call, only Justfly), both times I asked the agent to call me back if disconnected (since I had to wait minutes on hold the first time, and minutes the second), and both times the agent failed to call me back-even though they had my phone number*** (the supervisor) later told me that one of the agents did try to reach me, and left this note in his daily notesHowever, my phone showed no account of his call, and certainly not a voicemail proving that he calledIt is not enough for an agent to simply leave a note in his records, the agent must actually call me such that my phone rings, and I then have an opportunity to answerIf the agent had entered my number and pressed "call," but the phone did not ring, then this does not constitute a "call." This is basic common senseNo such call cameCompletely unprofessional, inconsiderate, and unacceptableI thought that this might just be a problem with just the one agentHowever, I learned that this is a much bigger problem at Justfly.*** When I called back (late morning, Pacific Standard Time, USA), I asked to speak with a supervisorThe representative (***) finally got me on the phone with the supervisor, ***After being on the phone with *** for two hours, explaining to *** that I simply wanted to make sure that I had a seat on a flight from Taipei to Bangkok for July 11th evening, the best that he could do was to get me on a waitlist for this routeHowever, as I explained to ***, I had spoken earlier in the day with Eva Airlines, which said that I could get on a Thai Airways flight (leaving Taipei at 8:pm, arriving BKK 10:pm) under "class Q," and that Justfly merely needed to provide this information to Eva AirlinesBut when *** supposedly related this information to Eva Airlines, he came back to tell me that I had only two options: Accept a refund for my ticket (which would have required me to spend an additional $to get a new flight through which I could arrive to BKK by on July 11th), or Put my name on a wait list (which at that point would have been very long)I told *** that this was very inconsiderate of Justfly, especially since I had called over three hours earlier (and would have been much higher up the wait list if the agent had properly handled my case)I told *** that there must be a problem here, and there must be a better option for meHe said that there was notAfter this, I then called back Eva AirlinesThey answered relatively quickly, and gave me a confirmed seat for the Taipei-BKK flight, with the same travel time as I mentioned aboveThey told me that they knew nothing about any kind of waitlist, and that they never said this to *** at Justfly.com Eva Airlines then guaranteed me a seat for the 8:pm departure from Taipei on July 11th, without any chargesInterestingly, they also told me that Justfly is extremely difficult to deal with due to general incompetence and lack of care for their customersI made a complaint with Justly and asked for a small monetary compensationSo far no replyI will remove or update this post if there is a reply
I purchased a ticket, I bought insurance to go with the ticketI can fwd a screenshot of my policy which stated that the insurance covered refunds 100%I was charged an additional $which I did NOT authorizeI called the insurance people, they told me they could not refund me any moneyI called the airlines, they informed me they could not refund me either, that I should call the insurance backI called my bank and filed a claim as I had NOT authorized that additional transaction
Wrong date was booked by Justfly*** for flights on October18, in the amount of $847.55, I cancelled the ticket on their site and it was noted on their webpage that cancellation was freeWhen I called the credit card bank, Barclaycard Bank, to make sure payment would not be paid because it was not authorized, they notified me that purchase will most likely not be paid since I had cancelled the flightTwo days later when checking my credit card statement I saw that payment was submitted by Justfly*** and that my credit card bank had processed the paymentI called my credit card bank and they informed me that I had to call Justfly*** to have it refundedI called Justfly*** and they wanted me to pay a large amount of cancellation fees and told me there was nothing they can do to help meI have submitted claims through my credit card bank and they have tried to help to no availJustfly*** refuses to help me with the error in processing that they have calledI've made seve
While booking travel, Justfly had the best price The service provided after I purchased the tickets, however, was beyond miserable When I received e-mails from Justfly about "airline initiated changes" to my schedule (which were minor) and called Justfly to handle the matter, I would have to spend anywhere from minutes to hours on hold awaiting service After my first horrid experience, I tried calling on various days (weekday and weekend) and at various times (morning, afternoon, night) in the hopes of getting a quicker response, but it made no difference Justfly proved very capable of providing miserable, lethargic service hours a day, days a week
We booked n had to cancel the flight cause we confused the dates cancelled within hours n still had to pay an $to delta because justfly said delta charges this to them for a cancelled flight...its an absolute rip off...so a $credit cost us another $so my flight to Greensboro cost us over $800.....total total ripoff no other booking company charges this if u cancel less than hours later
I was on there site where I found a flight for $which I tried to book, I was unable to book my flight via the website so I called there customer service and spoke with a rep who informed me that she didn't have it for that price but she has it for $and some changes in us dollars, so I told her to go a head and book it for that price, I get and email as well as a text alert from my credit card company showing she charged $429.68, which she did not info mewhen I reach out to the company, I had to wait over an hour just to talk to a sup, and he was very rude, the sup informed me that it will take hr for them to review the call and for me to call back in, he would not provide me with his direct contact number and told me that if his rep was wrong he still cant guarantee that he can give me the price she told me she will be running my credit for
I knew I had hours to cancel or change my flightTo have 24hr cancelation option, justfly*** asked me to sign up for it's membershipwhich I did and I knew I had this 24hr optionhowever when I called their number they put me on hold for minutesfinally I got through and explained about my situationemployee of justfly*** told me it has been hours and 6mins so they have to charge me for cancellation feeSo I explained about my travel protection plan which I added for $but she still didn't seem to care about my travel insurance and continued to talk about cancellation fee of $Her English wasn't great and connection was bad as wellHow can business like this with 98% bad review can stay in business in USA for late years? this is ridiculous
My parents bought tickets through JustFly for *** *** to fly from San Francisco to Copenhagen this July 9, Unfortunately my father had a major heart issue (His heart stopped, requiring CPR for over a minute until his pacemaker shocked him into rhythm), he was hospitalized, and his doctor said absolutely he can not take this trip We cancelled our tickets June 22, 2016, explaining the circumstances, and had the doctor fill out the needed paperwork We asked for a conformation email that the trip was cancelled and how much the refund would be so the flight insurance company would refund the rest We were told by Justfly it would be sent out the next day, and that it would be to weeks for the refund They never sent us the cancellation email even after countless calls We are always be told it will be sent, and when we call back asking for supervisor, we stay on line for an hour with the representative checking back every minutes stating no supervisor is available Justfly then offers to have supervisor call us in hour time frame, but it never happens, although they send emails that they tried (but there is no call on my phone) We must have called them over ten times and each time the same scenario They told us that because *** *** (***) has not refunded t the money to them, they cannot send email or our refund until that happens I called ***, and was told not only was the money immediately refunded to Justfly, but that usually this company holds on to the money until right before *** needs to issue the tickets The last time I called and told them this, I was told now it would take weeks to get an email or a refund from Justfly showing our trip had been cancelled I finally had my bank reverse the charges because Justfly is lying and not going to return our money Of note, because they would not issue how much of a refund we would get, I can not ask the insurance for the balance This was a big expense for my parents who live on a fixed income, and my father's failing health made dealing with Justfly even worse They are unethical Now I read multiple complaints about this company and see that you have over 1,complaints made against them I want to warn other consumers NOT to use them
In February of 2017, I purchased airline tickets from justfly.comThe tickets are from JFK to Cyprus through Moscow flying with *** on June 18thDue to an unforeseen family conflict, I attempted to change our departure dates, having one of my children flying on June 11th (with another family member) and the other two on July 5thI was directed by the company;s 1-number to do the change on the website to save timeI attempted to do that and the website was coming up with the price of $per tickets (fine plus difference in ticket price)However, I was unable to complete the transaction because the three tickets were bundled together and I needed to break them apartSo I called the company and talked to an agentShe first said that my son could not have a reservation by himself because he is a minorHowever, when I explained that he would travel with another family member on the 11th of June who also got tickets through justfly.com she agreed to split my reservation
My wife was diagnosed with cancer and our oncologist told us she would not be able to flyWe called British Airways who said that they would refund the tickets without penalty fees ($x 3) upon receipt of the medical reportHowever, we would need to submit the medical report through the booking agent justflyWe have spent over hours dealing with justfly customer service who have been the worst I've experienced in yearsI was on hold for hours at a timeWe were told someone would call us back and no one wouldWe were repeatedly told that a supervisor would take of things and they did notWe were told that we could not be part of the conversation with BA nor have transparency to our requestDespite BA saying we would not be charged cancellation fees, Justfly told us we would be charged and they would not explain the contradictionOne supervisor even had the gall to say it was our fault for not buying insurance even though BA had confirmed insurance is NOT necessary in
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