On Nov 20, I booked on JUSTFLY website two round trip flights from DCA (Reagan airport) to MCO (Orlando Intl airport) departing Dec and returning Dec I received confirmation on JUSTFLY websiteFollowing day Nov 24, I went to print out my flights on JUSTFLY site and to my SHOCKING SURPRISE I saw that both booked flights dates have been changed to DEPART and RETURN on the same day Decinstead of departing on Dec and returning Dec as originally bookedI quickly contacted JUSTFLY was told I have booked both flights to depart and return on the same day for Dec 26! And, that they could easily CANCEL both flights and I can make a new reservation for departing on Dec and returning Dec Shocked and confused I reluctantly agreed and told that I will be charged $for each ticket and other fees associated with changing the flight and to wait hrs to rebook my flights againOn NovI went onto JUSTFLY website to re-book my flights again to depart on Dec and return on Dec This time after booking the two flights I remained online on JUSTFLY website and then checked for JUSTFLY confirmation emailWithin a minutes I received JUSTFLY confirmation email and opened it (while still logged into JUSTFLY's website) and to my SHOCK the JUSTFLY confirmation email had both my departing and returning flights on Dec AGAIN !!
With my newly booked confirmed flights on JUSTFLY online opened and receiving JUSTFLY's confirmation email received a minute later showing that the dates were changed in the later JUSTFLY email I knew that the flights were CHANGED by JUSTFLYI immediately called JUSTFLY and after almost hours (with JUSTFLY dropping the call and I having to call them again) waiting for their explanation as to how can they have my originally booked flights were CHANGED from departing Dec and returning Dec to both departing and returning ON THE SAME DAY AGAIN !!! I told JUSTFLY Customer Service that I had both my JUSTFLY confirmation with the right Departure/Returning dates online and also looking at JUSTFLY confirmation email just received showing that I have booked the flights depart/returning on the same day Dec !!! and even told them I can forward their email to them so that they can see what has happenedAfter additional minutes of discussion JUSTFLY indicated that they can see the differences from their side with my booked flight and their JUSTFLY confirmation email that had the both depart/return flights on the same dayTo add insult to injury, JUSTFLY said that they can re-send the email to show that my flights will depart on Dec and return on Dec instead of their previous one that showed depart/return dates on the same day Dec Absolute FRAUD caught in the act of manipulating and changing originally correct flights so that they tell the customer that they can cancel the booking for a $per ticket fee plus other cost and to rebook the flight againTHIS TIME I CAUGHT THEM IN THE ACT which responded by saying "we will escalate this to issue and request from their management for a refund however that they cannot ensure that they will provide a refund and this will take a few days to processNow, instead of paying approx $for tickets as originally booked I am paying approx $which includes all possible JUSTFLY's fee for having to rebook my flights due to JUSTFLY FRAUDULENTLY CHANGING DATES ON ORIGINALLY BOOKED FLIGHTS !!!!!!!!!!!!
I wouldn’t even give them one starI have had the worst experience I have ever had with this companyMy husband and I always fly ***We got into a jame and had to buy tickets online through just flyWe went to check out when the system wouldn’t allow us to check out with an infant on our lapWe called in and asked what we needed to doI explained on the phone I wanted to proceed onlineThe agent insisted we do it over the phoneI am always leery of these things because I don’t want to miss any detailsThe agent asked us if we were going to be checking bags, we explained no we’ll be flying with carry ones and a personal itemHe said that’s not a problem there is no charge for thoseWhen we were in line to board *** airlinesWe were told we needed to pay for our baggage we said no we have carry on, they said we charge for carry onWe explained that just fly said we wouldn’t be chargedThey said we would have to take it up with just flyWe called just fly, and they said it’s the airlines problem, it’s GENERAL informationMy husband corrected him, information is correct information we were misinformedThe agent on the phone said we would have to talk to a supervisorHe said he would have them call later that evening! We never got a call, a day later we called in and they said that they would do something to make it rightWe were ok with thatThey said they would contact us and let us know within hours what they are going to doWe never got a call backWe called in asking what was going on, my husband got on the phone with supervisors a three of them hung up on him and told him there was no higher authorities to speak with or help us handle our situationI have never been treated so poorly by a third party agencyThey never did anything to try and make it better and they said it was our problemI didn’t know getting hung up on was my problemI will never use this company to book my flights again!
We booked a business class flight with justfly online and was advised it was cancelled due to an incorrect billing addressAfter calling them in to inquire we were transferred to an agent who advised they had a cheaper ticket than the advertised fair for the same itineraryWhen flying we discovered that the flight had bee changed to a mixed class ticket though no confirmation was given that this was being doneWe had the same itinerary advised the agent the price of the previous reservation and she confirmed it’s the same flights at a cheaper priceWhen we called multiple times to advise justfly about the mistake they refused to take responsibility or change the flight to the original business class as well as to take the difference if need beBe aware of this company it is a fraud that uses fake gimmicks and does not take accountabilityEasier to book directly with the airlinehours of multiple calls on hold and very rude supervisors especially ***
advertising for airplane ticketsAfter you add all your personal info online, including credit cards, a pmessage is telling you that those tickets are no longer available"Would you like to do a new search"?, so you start over, find a different return flight, try to pay again for your new choice, the message pops up again letting you know that the return flight is no longer availableThen, you call the customer service number listed on the website, a customer service rep from India answers your callNow you have to start over, dates to fly, airline company you want to use, passengers info, date of birth, credit card info (all spelled letter by letter twice, even three times), after all this pain, your total price is being communicated to you, so you say, sounds good, go aheadNow the rep asks for a few minutes of patience, you wait and then guess whatthe flight you discussed about and was ready to book is no longer availableAfter you accept to fly a different company at a different time of the day and say again go ahead, you are not done yetNow you find out that the return flight is no longer available, but you can fly a different company at a higher priceSo after more than hour, you realize that you just gave away all your sensitive info to a company that does advertising (the round trip offer is still there)People, please stay away from Justfly***, don't waist your time
I purchased the wrong flight from them and called within minutesPart of my purchase was extra for extended cancellations and I paid $for thisOnce I called to cancel, I was told there was a cancellation fee of $for my $purchaseI said I know it was my fault on the wrong flight, but I purchased the cancellation feeWas then told it was with a another company and nothing they can doI said I purchased this as it was a simple line saying $more any reason cancellationWas then told it did not matter
In years of flying 20+ times I have often had to adjust my flight times and have always paid a fee to do so (often a very high fee)It turns out that most of the tickets on Justfly.*** cannot be changed at allEven if your airlines allows changes, if the ticket is bought through Justfly you likely cannot change itTo me this caveat is so unexpected that it needs to be listed in bold letters on the purchasing screen rather than buried in the fine print...I have recently purchased such a (now useless) ticket from Justfly and perhaps the most disappointing aspect of the purchase was that I was directed to Justfly from the otherwise reputable Kayak
We purchased tree tickets from justfly*** in May and because of visa issue to stop over in Canada, we had to cancel our trip on the date of actual tripAfter we cancelled(June or 28, 2018), we asked to refund the money multiple times and they asked us to wait for the research when we calledsometimes we waited more than minutes and they did not serve properlyFurther, they said that it would take 6-weeks to refundlast Sunday, they said that they cancelled finallyAnd now they started to blame us and saying that we did not call them cancel properlywhen we cancelled long time ago, the service person told to refund as soon as possible during our conversation at the end of June and gave the total refund amountThat did not happenThey only refund one ticket and two did notSo far they took $as penalty for justfly*** and ~$1,for Canadian AirIn fact, my husband booked from Expedia*** for the same flight and he got full refund from the companywe wou
Attempted to book a roundtrip flight online from NYC to Portland, MaineQuoted a priceReservation not completed; website went offlineAdvised to callJustfly agent quoted two different prices before and after taking informationNeither matched the online price five minutes previouslyI told her I did not want to book under those circumstances but she said she already issued a confirmation number and I would be charged $to cancelI said I would not agree to paySubsequently received two different emails confirming bookingEach one listed a different price and seating assignmentI do not authorize this booking and do not agree to a cancellation feeI wish I had seen Revdex.com's warning about Justfly Before I attempted to do business with them#
If I could have given them stars I would have! You just cant make this stuff up, what my experience wasBought ticket from Charlotte to Cleveland with a layover in Washington DC***) no biggy right? I have no problem with a layover with my flights reallyBUT - It is a definite biggy to arrive at my layover airport, (***) only to find out JustFLY had booked the second part of my flight from another airport (***)...an hour awayWell isnt this specialUnited wanted to charge me $to put me on another flightI guess the fact I am in a wheelchair, with COPD and trying to get home to a family member just out of colon cancer surgery, (crying) helped United put me on a staflight hours laterTHANK YOU UnitedJust Fly may work for some, but I know I and my family will NEVER fly with them !! Nameste' all
I had called to cancel my flight over a month in advance of my trip to Utah in Feb and was told I could not geta refund or use the ticket for another flightWhen I asked to speak with a supervisor I Told by the customer services that they will tell you the same thingI had to cancel because my daughter moved back to NH so I would waste a flight to Salt Lake City to see herThe customer service rep did not seem to care about my situation either
Justfly changed my travel schedule (and pretty much my return ticket to the U.S.) without even a notificationWhen I found out (coincidentally after checking my account online), I was told that the flight back to the U.Sno longer exists and that I have to be in Italy for hours for the next flightI declined and asked for a refund ($511)For two weeks, I have been calling Justfly and getting customer service (from India) stating that I should be getting an email stating the full refund of my ticketInstead, they send me a one sentence email stating my ticket was cancelledI was told I have to wait to weeks for the refund to appear in my credit cardHowever, when I ask for the email stating that I will be refunded fully, they gave me promises that I will receive it within hours to hoursIt has been two weeks now, and last time I called (today) I was told by a "supervisor" that I will be getting an email within minutesTwo hours later still nothingI am ta
I purchased round trip tickets for myself and my mom for a total of $through Just FlyWe were supposed to fly out 1/6/and return 1/27/The airline used was ***The airline canceled our flight due to weatherJust Fly was unable to book us another flight out so I simply requested for a full refundIt has been weeks now, and it seems I may never get my money backIf you call their number the only way to get someone on the phone is if you select “for a new booking”So then I get transferred to customer support, give them all my info, to get transferred again, stay on hold, and get transferred again and again(Dedicate a good hr of your day in order to talk to someone)Their customer support is extremely rudeIf they don’t want to address your issue they just end the callI have spoken twice now with two different supervisorEvery time I speak with their support team they say that airline has to issue a waiver code first before Just fly can refund meThey say it takes to hrsIt has been weeks!!! I have even contacted the airline and they have told me since flight was canceled you will get full refund, but unfortunately I have to get it back from Just FlyI wish I had never used themDo yourself a favor, never use them! All I want is my money back…
I purchased tickets with this company, and received email confirmation with flight info, and ref# along with flight confirmationThen received an email saying reservation was cancelled without reasonI tried to call spent approximately 1/hrs on holdfinally spoke to someone named Rayson, who was not only rude, but kept cutting me offwhen I finally got around to why the flight was cancelled he informed me that the flight was fullI informed him that was not the case considering I had already checked online for that flight and there were still seats availablehe just kept telling me that was not correctIn the meantime my son was on the phone to the airline with the flight infoThey told him that Justfly never sent anything to themThat the confirmation number was not theirsI asked Rayson about my cc info, and that there shouldn't be a chargehe told me that since it was cancelled there shouldn't be a chargei hope that is the caseDidn't see a charge yet, but many people have voiced opinions online about their cancellationsI just want it known that this company should not be able to operate in the manner they haveI have purchased airline tickets before from third parties and have never had a problem
Good afternoon I’m very frustrated and I got this email to see if I could get any help, I bought tickets to justfly.com for my husband and I to go to Nicaragua for my best friends wedding, I bought them on March and we where going on December this year, my friend got a travel advisory from US Embassy staying that is not safe to travel because there’s a civil arrest in Managua Nicaragua, so we all decided to cancel our tickets all my friends had luck and where able to cancel full refund, because is not our fault there’s a civil arrest over there, well I decided to cancel online, I got charged to cancel online, I called justfly they where not helpful at all, did not want to refund me the money or help me change my destination, it’s not my fault Nicaragua is going thru this situation, I called copaairlines directly they suggested me to call them back and have them cancel my cancellation and then wait until like October or November to get full refund, I called again and ask to speak to a supervisor her name was *** agent number ***, she did not help me at all eighter, please advise of what can or should I do now, she said if I don’t use my credit I will be loosing my entire money
Back in November 2017, I booked a flight with this company The reason was that my sister was sick and dying As I was cancelling the flight, the operator told me that I could use my credit for a future flght but I needed to pay an additional $150, I was not told that I there were restrictions or that I had to pay extra for future flights My understanding was that I could use the credit I was going to be given for future travel I agree and paid the additional fee
I received an email indicating that I have a credit and I tried many times (over times) to book a flight using their website Every single time, I get an announcement indicating that there are no flights available This contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my credit Therefore, I tried calling the number to book my flight The personnel answering the number are unable to help me I have been transferring to managers time
cc: I have never been one to complain, But this is just unacceptable and unprofessional behavior An Honest mistake was made when purchasing a ticket through this company (***) I wanted to fly into Albany, Georgia, not ALbany, New York You see, my sister has Cancer and is being operated on August 1st, while this information in it's self is upsetting, but to be told that there is nothing you can do to help me and that I'm just out over $(when I had to borrow the money to begin with), and when asked if I could speak to a supervisor, I'm on hold for over hours and my flight has already taken off Then to be told that "my supervisor is unavailable", but they will call me back in 3-hoursUNACCEPTABLE!!!!!! It has now been hours and I have still no phone call.VERY UNPROFESSIONAL!!! And paying an extra $for a cancellation policy, (that apparently isn't any good) IF that cancellation policy is only good for same day booking IT SHOULD SAY JUST IN BOLD PRINT!!!!!!! (It's just another way to get your hard earned money!!!) I understand that the mistake may have been mine (due to being stressed out over my sister's situation) However, not being willing to work with me or let me speak to a supervisor is not acceptableSo now I am writing this to let you know that I am sending a copy of this notice to the *** *** *** and I will be posting all over *** *** suggesting that people not to use this web sight when trying to book flightsFor they are liable to be treated just this way!!!
Respectfully
*** * *** (Customer let down and feeling very mistreated)
In November of 2016, I purchased tickets from Justfly for a round trip ticket from Orlando, FL to Rome, ItalyIn April of 2017, I unfortunately had to cancel one ticket since the passenger was no longer able to make the flightI requested a refund for the ticket value at this timeI then booked an additional flight with the airlines for my mother, *** *** who would be joining me for this tripThe travel agency said that they would help me repurchase the canceled ticket in order to ensure that my mom was on the same flight as meAfter booking the flight with the representative, I was told we would have the same departing flights but alternate returning flightsThis was acceptableI have now contacted the airlines at least once a week since April about multiple issues and every time I call there seems to be another issue that goes unresolvedFirst, the refund of the ticket price for the passenger *** *** was deniedI then filed another request with the agency s
Misleading practices about what is charged for flights, "Best Purchase Guarantee" fees, cancellation and modification fees
When cancelling a flight I was told I was going to get a refund for $XXXX representing a $charge per ticketBeyond that justfly had charges for seating fees, other fees that we not clearly representedThere was a promotion where they displayed a refund of the Best Purchase Guarantee fee on their website, but then they do not honor it crediting you for that promotionI have called customer service times to try and straighten these details outVery frustratingBeware
Made a plane reservation and purchased the extended protection from Just Fly so that I could cancel reservation if necessaryJust Fly didn't indicate at that time that cancellation with extended protection was only available hours from the time I booked the flightI tried to cancel the flight three weeks prior to flight and they said extended protection was only good hours after bookingI feel that I was defrauded and that advertising is misleading
Terrible travel agencyI was to fly to Bangkok through Taiwan on July 9th, 2018, on a ticket purchased through Justfly (with Eva Airlines)My Justfly booking number is ***However, due to weather problems (a typhoon), my ticket was cancelledEva Airlines got me on a flight for the next day (July 10th) from SFO to Bangkok, but when I asked about my flight from Taipei to Bangkok, the airline told me that I had to speak with my travel agentI then called JustflyI spent nearly hours on the phone with various Justfly agents, including a supervisor named "***" (or "***", something close to this)I initially spoke with two agents, and both times I lost the connection (I do not have connection problems with any other person from the location where I made this call, only Justfly), both times I asked the agent to call me back if disconnected (since I had to wait minutes on hold the first time, and minutes the second), and both times the agent failed to call me back-even though they had my phone number*** (the supervisor) later told me that one of the agents did try to reach me, and left this note in his daily notesHowever, my phone showed no account of his call, and certainly not a voicemail proving that he calledIt is not enough for an agent to simply leave a note in his records, the agent must actually call me such that my phone rings, and I then have an opportunity to answerIf the agent had entered my number and pressed "call," but the phone did not ring, then this does not constitute a "call." This is basic common senseNo such call cameCompletely unprofessional, inconsiderate, and unacceptableI thought that this might just be a problem with just the one agentHowever, I learned that this is a much bigger problem at Justfly.*** When I called back (late morning, Pacific Standard Time, USA), I asked to speak with a supervisorThe representative (***) finally got me on the phone with the supervisor, ***After being on the phone with *** for two hours, explaining to *** that I simply wanted to make sure that I had a seat on a flight from Taipei to Bangkok for July 11th evening, the best that he could do was to get me on a waitlist for this routeHowever, as I explained to ***, I had spoken earlier in the day with Eva Airlines, which said that I could get on a Thai Airways flight (leaving Taipei at 8:pm, arriving BKK 10:pm) under "class Q," and that Justfly merely needed to provide this information to Eva AirlinesBut when *** supposedly related this information to Eva Airlines, he came back to tell me that I had only two options: Accept a refund for my ticket (which would have required me to spend an additional $to get a new flight through which I could arrive to BKK by on July 11th), or Put my name on a wait list (which at that point would have been very long)I told *** that this was very inconsiderate of Justfly, especially since I had called over three hours earlier (and would have been much higher up the wait list if the agent had properly handled my case)I told *** that there must be a problem here, and there must be a better option for meHe said that there was notAfter this, I then called back Eva AirlinesThey answered relatively quickly, and gave me a confirmed seat for the Taipei-BKK flight, with the same travel time as I mentioned aboveThey told me that they knew nothing about any kind of waitlist, and that they never said this to *** at Justfly.com Eva Airlines then guaranteed me a seat for the 8:pm departure from Taipei on July 11th, without any chargesInterestingly, they also told me that Justfly is extremely difficult to deal with due to general incompetence and lack of care for their customersI made a complaint with Justly and asked for a small monetary compensationSo far no replyI will remove or update this post if there is a reply
On Nov 20, I booked on JUSTFLY website two round trip flights from DCA (Reagan airport) to MCO (Orlando Intl airport) departing Dec and returning Dec I received confirmation on JUSTFLY websiteFollowing day Nov 24, I went to print out my flights on JUSTFLY site and to my SHOCKING SURPRISE I saw that both booked flights dates have been changed to DEPART and RETURN on the same day Decinstead of departing on Dec and returning Dec as originally bookedI quickly contacted JUSTFLY was told I have booked both flights to depart and return on the same day for Dec 26! And, that they could easily CANCEL both flights and I can make a new reservation for departing on Dec and returning Dec Shocked and confused I reluctantly agreed and told that I will be charged $for each ticket and other fees associated with changing the flight and to wait hrs to rebook my flights againOn NovI went onto JUSTFLY website to re-book my flights again to depart on Dec and return on Dec This time after booking the two flights I remained online on JUSTFLY website and then checked for JUSTFLY confirmation emailWithin a minutes I received JUSTFLY confirmation email and opened it (while still logged into JUSTFLY's website) and to my SHOCK the JUSTFLY confirmation email had both my departing and returning flights on Dec AGAIN !!
With my newly booked confirmed flights on JUSTFLY online opened and receiving JUSTFLY's confirmation email received a minute later showing that the dates were changed in the later JUSTFLY email I knew that the flights were CHANGED by JUSTFLYI immediately called JUSTFLY and after almost hours (with JUSTFLY dropping the call and I having to call them again) waiting for their explanation as to how can they have my originally booked flights were CHANGED from departing Dec and returning Dec to both departing and returning ON THE SAME DAY AGAIN !!! I told JUSTFLY Customer Service that I had both my JUSTFLY confirmation with the right Departure/Returning dates online and also looking at JUSTFLY confirmation email just received showing that I have booked the flights depart/returning on the same day Dec !!! and even told them I can forward their email to them so that they can see what has happenedAfter additional minutes of discussion JUSTFLY indicated that they can see the differences from their side with my booked flight and their JUSTFLY confirmation email that had the both depart/return flights on the same dayTo add insult to injury, JUSTFLY said that they can re-send the email to show that my flights will depart on Dec and return on Dec instead of their previous one that showed depart/return dates on the same day Dec Absolute FRAUD caught in the act of manipulating and changing originally correct flights so that they tell the customer that they can cancel the booking for a $per ticket fee plus other cost and to rebook the flight againTHIS TIME I CAUGHT THEM IN THE ACT which responded by saying "we will escalate this to issue and request from their management for a refund however that they cannot ensure that they will provide a refund and this will take a few days to processNow, instead of paying approx $for tickets as originally booked I am paying approx $which includes all possible JUSTFLY's fee for having to rebook my flights due to JUSTFLY FRAUDULENTLY CHANGING DATES ON ORIGINALLY BOOKED FLIGHTS !!!!!!!!!!!!
I wouldn’t even give them one starI have had the worst experience I have ever had with this companyMy husband and I always fly ***We got into a jame and had to buy tickets online through just flyWe went to check out when the system wouldn’t allow us to check out with an infant on our lapWe called in and asked what we needed to doI explained on the phone I wanted to proceed onlineThe agent insisted we do it over the phoneI am always leery of these things because I don’t want to miss any detailsThe agent asked us if we were going to be checking bags, we explained no we’ll be flying with carry ones and a personal itemHe said that’s not a problem there is no charge for thoseWhen we were in line to board *** airlinesWe were told we needed to pay for our baggage we said no we have carry on, they said we charge for carry onWe explained that just fly said we wouldn’t be chargedThey said we would have to take it up with just flyWe called just fly, and they said it’s the airlines problem, it’s GENERAL informationMy husband corrected him, information is correct information we were misinformedThe agent on the phone said we would have to talk to a supervisorHe said he would have them call later that evening! We never got a call, a day later we called in and they said that they would do something to make it rightWe were ok with thatThey said they would contact us and let us know within hours what they are going to doWe never got a call backWe called in asking what was going on, my husband got on the phone with supervisors a three of them hung up on him and told him there was no higher authorities to speak with or help us handle our situationI have never been treated so poorly by a third party agencyThey never did anything to try and make it better and they said it was our problemI didn’t know getting hung up on was my problemI will never use this company to book my flights again!
We booked a business class flight with justfly online and was advised it was cancelled due to an incorrect billing addressAfter calling them in to inquire we were transferred to an agent who advised they had a cheaper ticket than the advertised fair for the same itineraryWhen flying we discovered that the flight had bee changed to a mixed class ticket though no confirmation was given that this was being doneWe had the same itinerary advised the agent the price of the previous reservation and she confirmed it’s the same flights at a cheaper priceWhen we called multiple times to advise justfly about the mistake they refused to take responsibility or change the flight to the original business class as well as to take the difference if need beBe aware of this company it is a fraud that uses fake gimmicks and does not take accountabilityEasier to book directly with the airlinehours of multiple calls on hold and very rude supervisors especially ***
advertising for airplane ticketsAfter you add all your personal info online, including credit cards, a pmessage is telling you that those tickets are no longer available"Would you like to do a new search"?, so you start over, find a different return flight, try to pay again for your new choice, the message pops up again letting you know that the return flight is no longer availableThen, you call the customer service number listed on the website, a customer service rep from India answers your callNow you have to start over, dates to fly, airline company you want to use, passengers info, date of birth, credit card info (all spelled letter by letter twice, even three times), after all this pain, your total price is being communicated to you, so you say, sounds good, go aheadNow the rep asks for a few minutes of patience, you wait and then guess whatthe flight you discussed about and was ready to book is no longer availableAfter you accept to fly a different company at a different time of the day and say again go ahead, you are not done yetNow you find out that the return flight is no longer available, but you can fly a different company at a higher priceSo after more than hour, you realize that you just gave away all your sensitive info to a company that does advertising (the round trip offer is still there)People, please stay away from Justfly***, don't waist your time
I purchased the wrong flight from them and called within minutesPart of my purchase was extra for extended cancellations and I paid $for thisOnce I called to cancel, I was told there was a cancellation fee of $for my $purchaseI said I know it was my fault on the wrong flight, but I purchased the cancellation feeWas then told it was with a another company and nothing they can doI said I purchased this as it was a simple line saying $more any reason cancellationWas then told it did not matter
In years of flying 20+ times I have often had to adjust my flight times and have always paid a fee to do so (often a very high fee)It turns out that most of the tickets on Justfly.*** cannot be changed at allEven if your airlines allows changes, if the ticket is bought through Justfly you likely cannot change itTo me this caveat is so unexpected that it needs to be listed in bold letters on the purchasing screen rather than buried in the fine print...I have recently purchased such a (now useless) ticket from Justfly and perhaps the most disappointing aspect of the purchase was that I was directed to Justfly from the otherwise reputable Kayak
We purchased tree tickets from justfly*** in May and because of visa issue to stop over in Canada, we had to cancel our trip on the date of actual tripAfter we cancelled(June or 28, 2018), we asked to refund the money multiple times and they asked us to wait for the research when we calledsometimes we waited more than minutes and they did not serve properlyFurther, they said that it would take 6-weeks to refundlast Sunday, they said that they cancelled finallyAnd now they started to blame us and saying that we did not call them cancel properlywhen we cancelled long time ago, the service person told to refund as soon as possible during our conversation at the end of June and gave the total refund amountThat did not happenThey only refund one ticket and two did notSo far they took $as penalty for justfly*** and ~$1,for Canadian AirIn fact, my husband booked from Expedia*** for the same flight and he got full refund from the companywe wou
Attempted to book a roundtrip flight online from NYC to Portland, MaineQuoted a priceReservation not completed; website went offlineAdvised to callJustfly agent quoted two different prices before and after taking informationNeither matched the online price five minutes previouslyI told her I did not want to book under those circumstances but she said she already issued a confirmation number and I would be charged $to cancelI said I would not agree to paySubsequently received two different emails confirming bookingEach one listed a different price and seating assignmentI do not authorize this booking and do not agree to a cancellation feeI wish I had seen Revdex.com's warning about Justfly Before I attempted to do business with them#
If I could have given them stars I would have! You just cant make this stuff up, what my experience wasBought ticket from Charlotte to Cleveland with a layover in Washington DC***) no biggy right? I have no problem with a layover with my flights reallyBUT - It is a definite biggy to arrive at my layover airport, (***) only to find out JustFLY had booked the second part of my flight from another airport (***)...an hour awayWell isnt this specialUnited wanted to charge me $to put me on another flightI guess the fact I am in a wheelchair, with COPD and trying to get home to a family member just out of colon cancer surgery, (crying) helped United put me on a staflight hours laterTHANK YOU UnitedJust Fly may work for some, but I know I and my family will NEVER fly with them !! Nameste' all
I had called to cancel my flight over a month in advance of my trip to Utah in Feb and was told I could not geta refund or use the ticket for another flightWhen I asked to speak with a supervisor I Told by the customer services that they will tell you the same thingI had to cancel because my daughter moved back to NH so I would waste a flight to Salt Lake City to see herThe customer service rep did not seem to care about my situation either
Justfly changed my travel schedule (and pretty much my return ticket to the U.S.) without even a notificationWhen I found out (coincidentally after checking my account online), I was told that the flight back to the U.Sno longer exists and that I have to be in Italy for hours for the next flightI declined and asked for a refund ($511)For two weeks, I have been calling Justfly and getting customer service (from India) stating that I should be getting an email stating the full refund of my ticketInstead, they send me a one sentence email stating my ticket was cancelledI was told I have to wait to weeks for the refund to appear in my credit cardHowever, when I ask for the email stating that I will be refunded fully, they gave me promises that I will receive it within hours to hoursIt has been two weeks now, and last time I called (today) I was told by a "supervisor" that I will be getting an email within minutesTwo hours later still nothingI am ta
I purchased round trip tickets for myself and my mom for a total of $through Just FlyWe were supposed to fly out 1/6/and return 1/27/The airline used was ***The airline canceled our flight due to weatherJust Fly was unable to book us another flight out so I simply requested for a full refundIt has been weeks now, and it seems I may never get my money backIf you call their number the only way to get someone on the phone is if you select “for a new booking”So then I get transferred to customer support, give them all my info, to get transferred again, stay on hold, and get transferred again and again(Dedicate a good hr of your day in order to talk to someone)Their customer support is extremely rudeIf they don’t want to address your issue they just end the callI have spoken twice now with two different supervisorEvery time I speak with their support team they say that airline has to issue a waiver code first before Just fly can refund meThey say it takes to hrsIt has been weeks!!! I have even contacted the airline and they have told me since flight was canceled you will get full refund, but unfortunately I have to get it back from Just FlyI wish I had never used themDo yourself a favor, never use them! All I want is my money back…
I purchased tickets with this company, and received email confirmation with flight info, and ref# along with flight confirmationThen received an email saying reservation was cancelled without reasonI tried to call spent approximately 1/hrs on holdfinally spoke to someone named Rayson, who was not only rude, but kept cutting me offwhen I finally got around to why the flight was cancelled he informed me that the flight was fullI informed him that was not the case considering I had already checked online for that flight and there were still seats availablehe just kept telling me that was not correctIn the meantime my son was on the phone to the airline with the flight infoThey told him that Justfly never sent anything to themThat the confirmation number was not theirsI asked Rayson about my cc info, and that there shouldn't be a chargehe told me that since it was cancelled there shouldn't be a chargei hope that is the caseDidn't see a charge yet, but many people have voiced opinions online about their cancellationsI just want it known that this company should not be able to operate in the manner they haveI have purchased airline tickets before from third parties and have never had a problem
Good afternoon I’m very frustrated and I got this email to see if I could get any help, I bought tickets to justfly.com for my husband and I to go to Nicaragua for my best friends wedding, I bought them on March and we where going on December this year, my friend got a travel advisory from US Embassy staying that is not safe to travel because there’s a civil arrest in Managua Nicaragua, so we all decided to cancel our tickets all my friends had luck and where able to cancel full refund, because is not our fault there’s a civil arrest over there, well I decided to cancel online, I got charged to cancel online, I called justfly they where not helpful at all, did not want to refund me the money or help me change my destination, it’s not my fault Nicaragua is going thru this situation, I called copaairlines directly they suggested me to call them back and have them cancel my cancellation and then wait until like October or November to get full refund, I called again and ask to speak to a supervisor her name was *** agent number ***, she did not help me at all eighter, please advise of what can or should I do now, she said if I don’t use my credit I will be loosing my entire money
Back in November 2017, I booked a flight with this company The reason was that my sister was sick and dying As I was cancelling the flight, the operator told me that I could use my credit for a future flght but I needed to pay an additional $150, I was not told that I there were restrictions or that I had to pay extra for future flights My understanding was that I could use the credit I was going to be given for future travel I agree and paid the additional fee
I received an email indicating that I have a credit and I tried many times (over times) to book a flight using their website Every single time, I get an announcement indicating that there are no flights available This contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my credit Therefore, I tried calling the number to book my flight The personnel answering the number are unable to help me I have been transferring to managers time
cc: I have never been one to complain, But this is just unacceptable and unprofessional behavior An Honest mistake was made when purchasing a ticket through this company (***) I wanted to fly into Albany, Georgia, not ALbany, New York You see, my sister has Cancer and is being operated on August 1st, while this information in it's self is upsetting, but to be told that there is nothing you can do to help me and that I'm just out over $(when I had to borrow the money to begin with), and when asked if I could speak to a supervisor, I'm on hold for over hours and my flight has already taken off Then to be told that "my supervisor is unavailable", but they will call me back in 3-hoursUNACCEPTABLE!!!!!! It has now been hours and I have still no phone call.VERY UNPROFESSIONAL!!! And paying an extra $for a cancellation policy, (that apparently isn't any good) IF that cancellation policy is only good for same day booking IT SHOULD SAY JUST IN BOLD PRINT!!!!!!! (It's just another way to get your hard earned money!!!) I understand that the mistake may have been mine (due to being stressed out over my sister's situation) However, not being willing to work with me or let me speak to a supervisor is not acceptableSo now I am writing this to let you know that I am sending a copy of this notice to the *** *** *** and I will be posting all over *** *** suggesting that people not to use this web sight when trying to book flightsFor they are liable to be treated just this way!!!
Respectfully
*** * *** (Customer let down and feeling very mistreated)
In November of 2016, I purchased tickets from Justfly for a round trip ticket from Orlando, FL to Rome, ItalyIn April of 2017, I unfortunately had to cancel one ticket since the passenger was no longer able to make the flightI requested a refund for the ticket value at this timeI then booked an additional flight with the airlines for my mother, *** *** who would be joining me for this tripThe travel agency said that they would help me repurchase the canceled ticket in order to ensure that my mom was on the same flight as meAfter booking the flight with the representative, I was told we would have the same departing flights but alternate returning flightsThis was acceptableI have now contacted the airlines at least once a week since April about multiple issues and every time I call there seems to be another issue that goes unresolvedFirst, the refund of the ticket price for the passenger *** *** was deniedI then filed another request with the agency s
Misleading practices about what is charged for flights, "Best Purchase Guarantee" fees, cancellation and modification fees
When cancelling a flight I was told I was going to get a refund for $XXXX representing a $charge per ticketBeyond that justfly had charges for seating fees, other fees that we not clearly representedThere was a promotion where they displayed a refund of the Best Purchase Guarantee fee on their website, but then they do not honor it crediting you for that promotionI have called customer service times to try and straighten these details outVery frustratingBeware
Made a plane reservation and purchased the extended protection from Just Fly so that I could cancel reservation if necessaryJust Fly didn't indicate at that time that cancellation with extended protection was only available hours from the time I booked the flightI tried to cancel the flight three weeks prior to flight and they said extended protection was only good hours after bookingI feel that I was defrauded and that advertising is misleading
Terrible travel agencyI was to fly to Bangkok through Taiwan on July 9th, 2018, on a ticket purchased through Justfly (with Eva Airlines)My Justfly booking number is ***However, due to weather problems (a typhoon), my ticket was cancelledEva Airlines got me on a flight for the next day (July 10th) from SFO to Bangkok, but when I asked about my flight from Taipei to Bangkok, the airline told me that I had to speak with my travel agentI then called JustflyI spent nearly hours on the phone with various Justfly agents, including a supervisor named "***" (or "***", something close to this)I initially spoke with two agents, and both times I lost the connection (I do not have connection problems with any other person from the location where I made this call, only Justfly), both times I asked the agent to call me back if disconnected (since I had to wait minutes on hold the first time, and minutes the second), and both times the agent failed to call me back-even though they had my phone number*** (the supervisor) later told me that one of the agents did try to reach me, and left this note in his daily notesHowever, my phone showed no account of his call, and certainly not a voicemail proving that he calledIt is not enough for an agent to simply leave a note in his records, the agent must actually call me such that my phone rings, and I then have an opportunity to answerIf the agent had entered my number and pressed "call," but the phone did not ring, then this does not constitute a "call." This is basic common senseNo such call cameCompletely unprofessional, inconsiderate, and unacceptableI thought that this might just be a problem with just the one agentHowever, I learned that this is a much bigger problem at Justfly.*** When I called back (late morning, Pacific Standard Time, USA), I asked to speak with a supervisorThe representative (***) finally got me on the phone with the supervisor, ***After being on the phone with *** for two hours, explaining to *** that I simply wanted to make sure that I had a seat on a flight from Taipei to Bangkok for July 11th evening, the best that he could do was to get me on a waitlist for this routeHowever, as I explained to ***, I had spoken earlier in the day with Eva Airlines, which said that I could get on a Thai Airways flight (leaving Taipei at 8:pm, arriving BKK 10:pm) under "class Q," and that Justfly merely needed to provide this information to Eva AirlinesBut when *** supposedly related this information to Eva Airlines, he came back to tell me that I had only two options: Accept a refund for my ticket (which would have required me to spend an additional $to get a new flight through which I could arrive to BKK by on July 11th), or Put my name on a wait list (which at that point would have been very long)I told *** that this was very inconsiderate of Justfly, especially since I had called over three hours earlier (and would have been much higher up the wait list if the agent had properly handled my case)I told *** that there must be a problem here, and there must be a better option for meHe said that there was notAfter this, I then called back Eva AirlinesThey answered relatively quickly, and gave me a confirmed seat for the Taipei-BKK flight, with the same travel time as I mentioned aboveThey told me that they knew nothing about any kind of waitlist, and that they never said this to *** at Justfly.com Eva Airlines then guaranteed me a seat for the 8:pm departure from Taipei on July 11th, without any chargesInterestingly, they also told me that Justfly is extremely difficult to deal with due to general incompetence and lack of care for their customersI made a complaint with Justly and asked for a small monetary compensationSo far no replyI will remove or update this post if there is a reply