I had to cancel a flight to PR because of the Hurricane Maria I was leaving on 10/17/and returning on 10/27/I bought tickets for the amount of $dollars on economyIf I go and make a new booking for Feb 13, returning on March 1, justfly*** states that it costs $If I want to use the credit they gave me for $for the same flight and airline then the tickets are $I do not understand why if it is the same flight number all the way from MCI to SJU and return on economy why it costs $700+ if try to use the credit compared to $without the creditI do believe there is foul play and I would like it checkedOn top of the tickets price discrepancy compared to using the credit and not using it they charged me $to cancel the tickets that based on the material presented on the website seems they will take from the $that I already paidBut, no they charged my credit card an additional $dollars making the transaction a total of $
I booked my flight with this company and I noticed a couple weeks later that my dates were backwards I was flying into my home city from my destination and leaving from my home city returning to my destination It is possible that I booked it wrong but I don't believe soNever the less, when I contacted them to change the flight to the correct dates they wanted to charge me an additional $which I thought I would get a credit for the original $(give or take, just rounding the numbers) I was fine paying an extra $for the mistake but they said it was in addition to So my original $dollar flight would end up costing $1, Talking to to a very helpful representative from the Revdex.com, he recommended I contact the actual airline It made sense and was a great idea They were able to cancel the incorrect flight and book me on the correct one only having to pay a fraction of what JustFly wanted to charge me The additional cost for me was around $300, not $ I understand that I have to pay fees and make up the cost difference of the flights I just think that more than double is a bit excessive I do want to say that everyone I spoke to at JetBlue was very helpful and extremely nice I should have checking into JustFly before using them I do not recommend them for booking flights
minutes after booking a flight for business travel I recognized that I could take an earlier flight backWhile booking my flight I had multiple options for earlier flights and all at the same rate I bookedI called customer service and explained that I wanted to shift my return flight to an earlier flight while keeping my original rateTheir customer service is definitely not USThey told me no problem and that what they would need to do is cancel my flight and place a new oneI re-stated that I only wanted to change my return flight and I didn't want my price to changeShe said that wouldn't be a problemShe cancelled my flight and transferred me to someone else who tells me my original flight is now only available for $more! This is about minutes after I just booked it and minutes after this company cancelled my booking!
In the end, I now have a 3+ hour layover on my first leg and am paying $more than I was minutes earlierThe guy tried to charge me $more!
Their customer service is not helpful and gave bad informationI asked for a manager, was promised a call back and am still waitingMy flight is on 4/I would like my original flight back and I would like $credited back to my credit card
I booked round trip flight with JustFly*** in February to Fly to Europe in June, return in JulyMayI learned that first leg of a flight got cancelled by airline, JustFly was not receptive or accommodating to fix the problem, reps lied to me several timesAirlines would not work with me because I did not book directly but via 3rd party vendor JustFlyStress of dealing with JustFly effected my healthI requested to cancel the trip on May 31st and disputed the charges with my credit card company as wellJuly 2nd I called JustFly to check the status of refund and was toldby rep " JustFly was about to cancel the trip upon my request but learned about my credit card dispute and did not cancel" Rep said they would not cancel June 24-July flight until I cancel the disputeThey NEVER notified the airlines that I am not traveling and the $I was charged to cancel (had to call to cancel, website would not allow me to do it online), is showing on their site as "modificatio
JUSTFLY.*** is an UNWORTHY site to use
The purpose of this review is to help others avoid the bad experience I had using JustFly.*** service DO NOT USE this service unless you are willing to deal with 1) No nonsense and rude remarks from the customer service 2) Pay$ 20/person so you can change your booking within 4hours(go to airlines, you have, for some airlines, up to hours to hold a reservation for you) Pay for "EXTENDED CANCELATION INSURANCE" and the ADDITIONAL PENALTY when you change, or CANCEL you preexisting reservation 5) Agents PROVIDED you WRONG INFORMATION, this includes JUSTFLY's policiesI speak from the bad experienceI purchased international ticketsI WILL NEVER use JUSTFLY.*** ever again
I purchased airline tickets for my family including my motherDays before our flight my mother passed awayI reported this immediately to the airline and the JustFlyThe airline approved my refund once I presented the death certificate but stated the refund needed to come from JustFlyI provided JustFly with the death certificateIt is now almost months later and I have not been able to get a response from JustFly via email or USPS stating the problemEvery time I call, they say that my application is being "processed" They blame everyone else but will not send me written documentation for me to provide to the airline or whatever third party they are blamingThey actually have refused to tell me the name of the third party that they claim is holding them upIt is very suspicious that they will not back up what they tell me on the phone with documentation in writing
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree*** *** *** *** are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to *** I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a *** emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
I started flying recently after a divorce because I had more freedom and happened to have found JustFlyI thought it was easy to use, hassle free, user friendly - until I needed to CHANGE my ticketThey charged me $- back in November to change my ticket AND then got the change dates wrongI made follow up calls and told them to LISTEN to the recordings of the exchanges - I am saying clearly in them the FIFTH, NOT the SIXTH, numerous timesEach follow up call to correct their mistake -- they told me 'it's being reviewed' and to 'call back'Today I called to CX my flight, I had an emergency come upI was on hold for minutes while they 'reviewed my CONTRACT and then called ALASKA to see what could be done'After minutes I was informed my ticket was NON refundable AND they can not issue a credit for another flightNot a partial credit, not ANY creditGreat $down the drainI will NEVER EVER EVER use JustFly again! Not worth this headache
I had made a booking through phone for on May 12th with Justfly for a round trip to UK from Washington DC for peopleEach ticket price was for approx$The booking number is ***The reason the booking was made over the phone rather than online was due to a special promotion advertising a low price fare which could only be availed by calling JustflyI spoke to the Justfly agent and requested for a travel booking from July 22nd till August 22ndThese dates were iterated multiple times during the call to ensure that the representative was clearIn addition, due to work reasons I paid additional charges on each ticket (in addition to the fare price) to buy the extended cancellation policy to ensure that I have the flexibility to change/cancel my ticket at any point in timeThe reason for requesting this flexibility in the tickets was to entertain any unscheduled changes in my husband's work travel dates and visa processing timeI came to know on July 21st (after recei
I purchased two tickets onlineOnce it confirmed, the purchase Justfly's webpage changed and the price and the return date changedI called within seconds and they refused to apologize, or change or cancelIt was within seconds not evenThe customer service was terrible and did nto help and it costed me I feel that this is a scam just to take your money
My fiancé Jules Pratt and I purchased tickets through Justfly*** and she had purchased insurance also for a trip to San Juan, Puerto Rico with Delta airlinesHurricane Maria has taken out all their power and the airport is even closed down temporarilyThis company is refusing to give us a refund for our tickets for Oct 8-Although they are refunding for anyone to SeptJustfly is not accommodating us at all and has ripped us off of dollars
I've booked three tickets on *** for a price of$per ticketBooking was confirmed by justfly and airlineTwo hours later I've received an email from *** that my booking was placed on hold and I have to contact themI've called customer service and spoke to Amy who informed me that price has increased to $per ticket and I have two choices either to pay new price or cancelI had to cancel the bookingI"m dissatisfied with *** because of this situationThey advertise low price to bring traffic to their website and don't honor quoted prices
I booked a flight through Just Fly from San Fran cisco to Paris for two passengers for $I wanted to make a change to my flight and was given the options to either cancel the flight altogether and get a refund of $OR cancel the flight and receive a credit for $for a future flight with the same airports involvedI chose to receive the credit since I was planning to rebookI went to go rebook but it was showing me different flights than if I just tried to book a new flightI called up Just Fly and they told me that the flight I rebooked needed to be on the same airline and the same type of ticketThis WAS NOT displayed when I was given the option to receive the creditI then asked that I would like to just cancel the tickets, lose out on almost $600, and go on my wayThis was only minutes after I had made the selectionThye told me that now I cannot cancelThey absolutely lied about the disclosures they give for their creditThat is not a credit at all
We booked a flight with JustFl*** for a trip and also paid for flight insurance Unfortunately the resort we planned to stay at was taken out by the hurricane When calling to cancel our flight after our friends booked thru Expedia and received all of their money back we were told we would have to pay different fees totally $ The customer service was terrible and very rude They said since we can still fly to that destination that we wouldn't get all of our money back even with the flight insurance we paid I would not recommend booking flights with this company there are hidden fees and even the airline we used were not able to pull up our info to see what we paid for our tickets Totally scam!
In May 2016, I purchased a roundtrip ticket with this company for business class from NYC to JapanThe website clearly notes that exchange and refund is possibleWithin days, I needed to chang the ticket and after lengthy phone exchange, I was told that not only was I not refunded for the flight I no longer needed, but that also there would be an additional fee for rebookingI purchased another ticket and travelled as neededI filed a complaint with Revdex.com, they called back to simply apologizeNow I am trying to book my ticket before it expires in MayThe company cannot find the same fare for businessAfter min on the phone, they tell me (1) the ticket cannot be downgraded for premium economy or economy and (2) that they cannot find a business class seat for $on that airlineTheir solutionCall back tomorrowThis is an outrageous way to cash the money and not give any leeway for travelIt is impossible to speak to anyone with authorityI should be able to use the credi
I had called to cancel my flight over a month in advance of my trip to Utah in Feb and was told I could not geta refund or use the ticket for another flightWhen I asked to speak with a supervisor I Told by the customer services that they will tell you the same thingI had to cancel because my daughter moved back to NH so I would waste a flight to Salt Lake City to see herThe customer service rep did not seem to care about my situation either
I canceled my flight in January due to the *** Immigration Travel Ban*** and other airlines informed the public they would be refunding and waiving the cancellation fees for passengers on international flights which I had from NYC to YYZJustFly also reported they would issue full refundsI received my first portions of the refund of $in March after waiting a few weeksI was told initially I had to wait 6-weeks to obtain my refundSince my first portion of the refund, I have yet to obtain my second portion of the refund in the amount of $JustFly is informing me due to the restrictions of the inbound tickets from Toronto, I cannot get a refund but rather a creditThis information is inaccurate as I called *** who informed me that they did issue refunds without penalties and I was qualified to get my full refund, however JustFly was withholding the money and offering a credit insteadThis is a disgraceful company out to slaughter customers for pennie
I was browsing Justfly.*** for low faresIt offered an extremely low fare of $for a RT ticketI entered my credit card info and when it began searching/processing the fare, it came back with an increased fare amount of $and asked if I wished to book--I went to click "no thanks" and it processed the chargeI immediately called the customer service line and the rep advised that they could not cancel a fare unless I paid $per personI became irate and advised I was not paying anything, I requested to speak to a supervisor numerous times and the rep would not transfer me and when she finally offered to transfer me, she stated it would be a minute holdShe then offered to cancel the flight for $per personI was extremely uncomfortable by the ease of processing a $charge when I hit the "no thanks" button and by the inability to cancel the flight or speak to a supervisorWith $on the line, I ended up accepting the $cancellation feeI immediately called the airline and they could not even see a reservation/cancellation under our names and advised that the department of transportation states you may cancel a flight up to hours after bookingOur credit card company is monitoring the situation to make sure $is refunded to our accountIt was a horrific experience and felt like scam to be honestI think the "ease" of the purchase and the "inability" to cancel is how they make their money
I had to cancel flights for me and my husband on 4/9/Our travel was scheduled for 4/11/and on 4/9/my husband's dad passed awayJustfly.com charged me $in cancellation feesTheir cancellation policy clearly states that if there is a death of an immediately family member, no fees will be chargedI forwarded death certificate, birth certificate, marriage certificate, etcto them to prove my caseThey refused on several phone calls to refund the fee and have ignored my many emails addressing this situationI later rescheduled the flights and took the tripOur flight numbers were *** *** ***
I had to cancel a flight to PR because of the Hurricane Maria I was leaving on 10/17/and returning on 10/27/I bought tickets for the amount of $dollars on economyIf I go and make a new booking for Feb 13, returning on March 1, justfly*** states that it costs $If I want to use the credit they gave me for $for the same flight and airline then the tickets are $I do not understand why if it is the same flight number all the way from MCI to SJU and return on economy why it costs $700+ if try to use the credit compared to $without the creditI do believe there is foul play and I would like it checkedOn top of the tickets price discrepancy compared to using the credit and not using it they charged me $to cancel the tickets that based on the material presented on the website seems they will take from the $that I already paidBut, no they charged my credit card an additional $dollars making the transaction a total of $
I booked my flight with this company and I noticed a couple weeks later that my dates were backwards I was flying into my home city from my destination and leaving from my home city returning to my destination It is possible that I booked it wrong but I don't believe soNever the less, when I contacted them to change the flight to the correct dates they wanted to charge me an additional $which I thought I would get a credit for the original $(give or take, just rounding the numbers) I was fine paying an extra $for the mistake but they said it was in addition to So my original $dollar flight would end up costing $1, Talking to to a very helpful representative from the Revdex.com, he recommended I contact the actual airline It made sense and was a great idea They were able to cancel the incorrect flight and book me on the correct one only having to pay a fraction of what JustFly wanted to charge me The additional cost for me was around $300, not $ I understand that I have to pay fees and make up the cost difference of the flights I just think that more than double is a bit excessive I do want to say that everyone I spoke to at JetBlue was very helpful and extremely nice I should have checking into JustFly before using them I do not recommend them for booking flights
minutes after booking a flight for business travel I recognized that I could take an earlier flight backWhile booking my flight I had multiple options for earlier flights and all at the same rate I bookedI called customer service and explained that I wanted to shift my return flight to an earlier flight while keeping my original rateTheir customer service is definitely not USThey told me no problem and that what they would need to do is cancel my flight and place a new oneI re-stated that I only wanted to change my return flight and I didn't want my price to changeShe said that wouldn't be a problemShe cancelled my flight and transferred me to someone else who tells me my original flight is now only available for $more! This is about minutes after I just booked it and minutes after this company cancelled my booking!
In the end, I now have a 3+ hour layover on my first leg and am paying $more than I was minutes earlierThe guy tried to charge me $more!
Their customer service is not helpful and gave bad informationI asked for a manager, was promised a call back and am still waitingMy flight is on 4/I would like my original flight back and I would like $credited back to my credit card
I booked round trip flight with JustFly*** in February to Fly to Europe in June, return in JulyMayI learned that first leg of a flight got cancelled by airline, JustFly was not receptive or accommodating to fix the problem, reps lied to me several timesAirlines would not work with me because I did not book directly but via 3rd party vendor JustFlyStress of dealing with JustFly effected my healthI requested to cancel the trip on May 31st and disputed the charges with my credit card company as wellJuly 2nd I called JustFly to check the status of refund and was toldby rep " JustFly was about to cancel the trip upon my request but learned about my credit card dispute and did not cancel" Rep said they would not cancel June 24-July flight until I cancel the disputeThey NEVER notified the airlines that I am not traveling and the $I was charged to cancel (had to call to cancel, website would not allow me to do it online), is showing on their site as "modificatio
JUSTFLY.*** is an UNWORTHY site to use
The purpose of this review is to help others avoid the bad experience I had using JustFly.*** service DO NOT USE this service unless you are willing to deal with 1) No nonsense and rude remarks from the customer service 2) Pay$ 20/person so you can change your booking within 4hours(go to airlines, you have, for some airlines, up to hours to hold a reservation for you) Pay for "EXTENDED CANCELATION INSURANCE" and the ADDITIONAL PENALTY when you change, or CANCEL you preexisting reservation 5) Agents PROVIDED you WRONG INFORMATION, this includes JUSTFLY's policiesI speak from the bad experienceI purchased international ticketsI WILL NEVER use JUSTFLY.*** ever again
I purchased airline tickets for my family including my motherDays before our flight my mother passed awayI reported this immediately to the airline and the JustFlyThe airline approved my refund once I presented the death certificate but stated the refund needed to come from JustFlyI provided JustFly with the death certificateIt is now almost months later and I have not been able to get a response from JustFly via email or USPS stating the problemEvery time I call, they say that my application is being "processed" They blame everyone else but will not send me written documentation for me to provide to the airline or whatever third party they are blamingThey actually have refused to tell me the name of the third party that they claim is holding them upIt is very suspicious that they will not back up what they tell me on the phone with documentation in writing
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree*** *** *** *** are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to *** I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a *** emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
I started flying recently after a divorce because I had more freedom and happened to have found JustFlyI thought it was easy to use, hassle free, user friendly - until I needed to CHANGE my ticketThey charged me $- back in November to change my ticket AND then got the change dates wrongI made follow up calls and told them to LISTEN to the recordings of the exchanges - I am saying clearly in them the FIFTH, NOT the SIXTH, numerous timesEach follow up call to correct their mistake -- they told me 'it's being reviewed' and to 'call back'Today I called to CX my flight, I had an emergency come upI was on hold for minutes while they 'reviewed my CONTRACT and then called ALASKA to see what could be done'After minutes I was informed my ticket was NON refundable AND they can not issue a credit for another flightNot a partial credit, not ANY creditGreat $down the drainI will NEVER EVER EVER use JustFly again! Not worth this headache
I had made a booking through phone for on May 12th with Justfly for a round trip to UK from Washington DC for peopleEach ticket price was for approx$The booking number is ***The reason the booking was made over the phone rather than online was due to a special promotion advertising a low price fare which could only be availed by calling JustflyI spoke to the Justfly agent and requested for a travel booking from July 22nd till August 22ndThese dates were iterated multiple times during the call to ensure that the representative was clearIn addition, due to work reasons I paid additional charges on each ticket (in addition to the fare price) to buy the extended cancellation policy to ensure that I have the flexibility to change/cancel my ticket at any point in timeThe reason for requesting this flexibility in the tickets was to entertain any unscheduled changes in my husband's work travel dates and visa processing timeI came to know on July 21st (after recei
I purchased two tickets onlineOnce it confirmed, the purchase Justfly's webpage changed and the price and the return date changedI called within seconds and they refused to apologize, or change or cancelIt was within seconds not evenThe customer service was terrible and did nto help and it costed me I feel that this is a scam just to take your money
My fiancé Jules Pratt and I purchased tickets through Justfly*** and she had purchased insurance also for a trip to San Juan, Puerto Rico with Delta airlinesHurricane Maria has taken out all their power and the airport is even closed down temporarilyThis company is refusing to give us a refund for our tickets for Oct 8-Although they are refunding for anyone to SeptJustfly is not accommodating us at all and has ripped us off of dollars
I've booked three tickets on *** for a price of$per ticketBooking was confirmed by justfly and airlineTwo hours later I've received an email from *** that my booking was placed on hold and I have to contact themI've called customer service and spoke to Amy who informed me that price has increased to $per ticket and I have two choices either to pay new price or cancelI had to cancel the bookingI"m dissatisfied with *** because of this situationThey advertise low price to bring traffic to their website and don't honor quoted prices
I booked a flight through Just Fly from San Fran cisco to Paris for two passengers for $I wanted to make a change to my flight and was given the options to either cancel the flight altogether and get a refund of $OR cancel the flight and receive a credit for $for a future flight with the same airports involvedI chose to receive the credit since I was planning to rebookI went to go rebook but it was showing me different flights than if I just tried to book a new flightI called up Just Fly and they told me that the flight I rebooked needed to be on the same airline and the same type of ticketThis WAS NOT displayed when I was given the option to receive the creditI then asked that I would like to just cancel the tickets, lose out on almost $600, and go on my wayThis was only minutes after I had made the selectionThye told me that now I cannot cancelThey absolutely lied about the disclosures they give for their creditThat is not a credit at all
BEST ADVISE I CAN GIVE:
We've had almost identical problems with JustFly*** Many of the complaint posts we've read are nearly identical to what we've experienced ** *** *** *** *** ** *** * *** *** ** *** ** * *** *** *** * *** ** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** * *** *** ** *** *** ** *** * *** *** *** *** *** ** *** *** *** ** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** ** *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
We booked a flight with JustFl*** for a trip and also paid for flight insurance Unfortunately the resort we planned to stay at was taken out by the hurricane When calling to cancel our flight after our friends booked thru Expedia and received all of their money back we were told we would have to pay different fees totally $ The customer service was terrible and very rude They said since we can still fly to that destination that we wouldn't get all of our money back even with the flight insurance we paid I would not recommend booking flights with this company there are hidden fees and even the airline we used were not able to pull up our info to see what we paid for our tickets Totally scam!
In May 2016, I purchased a roundtrip ticket with this company for business class from NYC to JapanThe website clearly notes that exchange and refund is possibleWithin days, I needed to chang the ticket and after lengthy phone exchange, I was told that not only was I not refunded for the flight I no longer needed, but that also there would be an additional fee for rebookingI purchased another ticket and travelled as neededI filed a complaint with Revdex.com, they called back to simply apologizeNow I am trying to book my ticket before it expires in MayThe company cannot find the same fare for businessAfter min on the phone, they tell me (1) the ticket cannot be downgraded for premium economy or economy and (2) that they cannot find a business class seat for $on that airlineTheir solutionCall back tomorrowThis is an outrageous way to cash the money and not give any leeway for travelIt is impossible to speak to anyone with authorityI should be able to use the credi
I had called to cancel my flight over a month in advance of my trip to Utah in Feb and was told I could not geta refund or use the ticket for another flightWhen I asked to speak with a supervisor I Told by the customer services that they will tell you the same thingI had to cancel because my daughter moved back to NH so I would waste a flight to Salt Lake City to see herThe customer service rep did not seem to care about my situation either
I canceled my flight in January due to the *** Immigration Travel Ban*** and other airlines informed the public they would be refunding and waiving the cancellation fees for passengers on international flights which I had from NYC to YYZJustFly also reported they would issue full refundsI received my first portions of the refund of $in March after waiting a few weeksI was told initially I had to wait 6-weeks to obtain my refundSince my first portion of the refund, I have yet to obtain my second portion of the refund in the amount of $JustFly is informing me due to the restrictions of the inbound tickets from Toronto, I cannot get a refund but rather a creditThis information is inaccurate as I called *** who informed me that they did issue refunds without penalties and I was qualified to get my full refund, however JustFly was withholding the money and offering a credit insteadThis is a disgraceful company out to slaughter customers for pennie
I was browsing Justfly.*** for low faresIt offered an extremely low fare of $for a RT ticketI entered my credit card info and when it began searching/processing the fare, it came back with an increased fare amount of $and asked if I wished to book--I went to click "no thanks" and it processed the chargeI immediately called the customer service line and the rep advised that they could not cancel a fare unless I paid $per personI became irate and advised I was not paying anything, I requested to speak to a supervisor numerous times and the rep would not transfer me and when she finally offered to transfer me, she stated it would be a minute holdShe then offered to cancel the flight for $per personI was extremely uncomfortable by the ease of processing a $charge when I hit the "no thanks" button and by the inability to cancel the flight or speak to a supervisorWith $on the line, I ended up accepting the $cancellation feeI immediately called the airline and they could not even see a reservation/cancellation under our names and advised that the department of transportation states you may cancel a flight up to hours after bookingOur credit card company is monitoring the situation to make sure $is refunded to our accountIt was a horrific experience and felt like scam to be honestI think the "ease" of the purchase and the "inability" to cancel is how they make their money
I had to cancel flights for me and my husband on 4/9/Our travel was scheduled for 4/11/and on 4/9/my husband's dad passed awayJustfly.com charged me $in cancellation feesTheir cancellation policy clearly states that if there is a death of an immediately family member, no fees will be chargedI forwarded death certificate, birth certificate, marriage certificate, etcto them to prove my caseThey refused on several phone calls to refund the fee and have ignored my many emails addressing this situationI later rescheduled the flights and took the tripOur flight numbers were *** *** ***