I was naive I guess and thought I was purchasing an airline ticketCome to find out they drained my entire account over a $ticketI can not get no help from any of them at justfl*** worst experience ever! Please beware!
DO NOT USE JUSTFLY! Book reservations, first one I booked I had to call to modify due to wrong returned date, the Justfly agent cancelled my reservation and had me booked a new onei went online and made a second reservation, got a confirmed flight emailOn the day of the flight which is Christmas, the airline told me the flight was cancelledI was furious, I called Justfly customer service, they told me my reservations were cancelledApparently Justfly cancelled both of my reservations by mistakesThey refused to compensate for the new flightthey tried to blame on my credit card for being declinedI used same credit card that got charged for the flight fees and I got confirmation page saying it went thruJustfly is the worst experience I had to dealt with and it ruined my holiday travel :'(
Deceptive advertisingThey say you can change a flight for the cancellation fee of $plus $You would also pay a difference in the chargeI booked a fee for $(including cacel fee)When I went to book a new flight they said it would be over $This included the higher flightI think they're a bunch of liarsDo not book with them
Justfly misrepresents its products to consumersI booked a flight represented as a Virgin Atlantic flight, complete with the company's bright red logo When I received the booking confirmation I noticed in small letters "Operated by Delta" I called the company to confirm I would be flying on a Virgin Atlantic plane and was told it was in fact a Delta planeI explained that I felt cheated and asked for a refund When I received the refund confirmation I noticed the words that the bank credit could take up to daysI placed a total of phone calls to the company's customer service line (agents disconnected me once they learned I had a complaint) and spent minutes on the phone attempting to get a quicker refund as I am not able to book another flight until the money is back in my accountThis is a deceitful company and all consumers should be warned of its practices
On July 10, I purchase airline tickets for myself and *** Zhao to fly from StLouis, MO to Glasgow, Scotland with a layover in Philadelphia on September 24, Before we were due to fly, *** plans changed and she was going to be leaving from New York on the day of our departureOn September I called Justfly and spoke with a customer service agent to inquire about changing *** itineraryAfter examining the options the customer service rep explained to me the cheapest option would be to keep the itinerary as is, and that *** could simply arrive at the airport in Philadelphia and take the second leg of the trip to ScotlandI then confirmed with the agent that *** could show up in Philadelphia after skipping the first flight and that there would be no problemsOn the day of the flight, *** showed up at the Philadelphia airportWhen she arrived she was informed by the airline that because she was a no-show for the first leg of the trip her ticket was ca
Extremely dissatisfactory service over the phoneCharges have been placed on my card that I cannot find on their websiteHighly recommend NOT to do business with this company (more like scam)
I purchased an airline ticket for $that I was unable to useThe refused to refund any portion of the ticketOr allow me to use it for a different ticket or cancel the flightThey said it was 100% nonrefundableTheir customer service was slow and hold times were terrible and they were unwilling to do anything to help me with the situation
I booked a flight through Justfly***The company cancelled the original flight charged me dollar cancellation fee, and tried to charge me my original fee, plus approximately 1,dollars more to rebook the same flightI attempted to dispute the cancellation and the price increaseI was hung up on, told a supervisor would call me, told the call data would be reviewed and that a supervisor would contact meThe people I spoke with would not give me the name of a supervisor or managerI have not been contacted by the company, but I keep calling to inquireThe company has never responded back to me
I booked Premium Economy round trip tickets to ItalyWe received only of the Premium Economy seatingJustfly billed us for premium economy flights but the last flight from JFK to SFO was economy and a much cheaper seatingI have contacted Justfly times for up to hour+ each conversationIt was verified that we paid for premium economy by every customer service repThe representative on the second call verified that we did not receive the Premium Economy with the last flightThis representative sent me to his supervisor who said we received what we paid forI have a copy of the verification from Justfly that shows what we purchasedI would have cancelled the reservation in the time allowed if I had been given the correct information, but I only received the confirmation stating Premium Economy for the full flightThey have repeatedly reversed their tone and answers but always deny any wrong doingThe airline Delta said the travel agency Justfly did not book us on th
I booked one way tickets, entered all info gave credit cardDone, Then got an email with booking numberSo I then proceeded to book another oneway tickets through a different airline, booked hotels, and car rental throughout dayhours later I get an email that they no longer have those seats avalI asked why they sold them if they dont have themShe said they have seats not nothing she can doI explained how I have no way home since I booked with a diffairline outShe kept telling atleast they were cheap seats so your not out alot of moneyi told her I would take the seats back then and look else wherethen she tells me there are no seats lefthours ago you took my money for seat, then you say you have now a min later you have noneSeems like a scam, I am out the money for this trip and trying to get money back from hotels, atleast I didnt pre pay carI looked at other airlines to come back, but now they are up almost double price what they were earlier
I am going online to book a flight with the companyThey are advertising a price showing on lineWhen you book it or call them they change the price to I fell like this is advertising
I recently purchased a flight on justfly.com with *** airlinesWhen I purchased the flight there was no explanation of different fare clases there was only one option shown and during the reservation process I was asked to pick my seats for the flights to and from my destinationAs a matter of precaution I like to always confirm directly with the Airline and upon doing so I discovered that I had no seat assignment so I contact *** directly and they explain to me that JustFly purchased a discount fare which does not include seat selection or checked baggage and each bag is euros per person for each flightFor two of us in my party I'd be paying close to $in baggage fees for the round tripNo where on the justfly reservation did they inform me of different classes of fares with ***, justfly asks you to specifically pick your seats and the baggage fare information in incorrect/misleadingThis is advertising on their part because they are not upfront with the customer an
I cancelled a round trip ticket from Los Angeles to New Zealand back in December
I agreed to pay the cancellation fees associated with cancelling a "tickted" reservationI should have received a refund for over $2,They said the refund would be issued to the original form of payment (a eisa credit card) within 6-weeks
It is now March 22nd, STILL NO REFUNDI have called their customer service phone number over timesThey ask for a different request each timeThey asked for copies of the credit card statement for January, Februrary, and March of to verify that I did not receive the refundI sent those statements to the email address they providedAnother two weeks passI called againThey can now see that the refund did not go through based on the credit card statements I emailedThey said the refund will go through in 2-daysAnother week passesI am once again on the phone with them right nowThis company is HORRIBLETheir customer service reps DO NOT speak engilsh and they DO NOT have emailIt is a hour request for any email exchangeIt is a sketchy email address I have NEVER heard from even though they assure you that they'll be sending a copy of confirmations or receiptsThey put you on hold for 10-minutes for EACH question or inquiry you haveNONE of the staff are knowledgeable about ANY of their policiesSTAY AWAYNEVER give any of your money to this shady company
WE FOUND A FLIGHT THROUGH THIS WEBSITE AND THROUGHOUT BOOKING A MESSAGE SHOWED MULTIPLE TIMES NOT TO WAIT AND ASSURING THAT THE RESERVATION COULD BE CANCELLED IN THE FIRST HOURSAS SOON AS WE BOOKED THE FLIGHT, WE FOUND OUT THAT WE CANT GO (LESS THAN AN HOUR HAD PASSED)I CALLED AND WAS TOLD THAT WE WOULD BE CHARGED $PER TICKET TO CANCEL REGAURDLESS OF THE HOUR CANCELLATION MESSAGES ON THE SITEI HAVE CANCELLED THE TICKETS THROUGH THE AIRLINE AND RECEIVED MOST OF OUR MONEY BACKI ASSUME THE $NOT REFUNDED IS THE FEE COLLECTED BY JUSTFLY***THEY ARE COLLECTING A FEE FOR NO SERVICES RENDERED BY USE OF FALSE/MISLEADING INFORMATION
I booked flights through justfl*** and everything seemed to go pretty smooth, until the next day I receive an email stating that my card was declinedTherefore, I called justfly's support team to understand the situationThe representatives were very hard to understand due to their poor English accent, but was told that my hard had been declined and that I had to call my bank in order to notify them to let them process the paymentI then called my bank told them the situation and was informed by my bank that the payment went through and the founds had already been taken out of my accountI call justfly back to explain how the founds had already been taken out, they ask me for my credit card information again, I give them the information and they tell me that the payment had to be "updated" in order for the process to be completedShe then tried to explain to me that they had to charge me again for no good reason due to the fact that those founds were already out of my account, they tried to take more money out of my account but decided to cancel everything because it was just becoming a bigger mess! The flights were canceled and I am now waiting days to get my money back! They're thievesNot a good company not recommended
I have purchased air tickets from just fly on Jan 16, Immediately after that I have found out that the date was wrongRight away I have canceled the tickets and purchased again through their web site and we did travelAfter a few days when I have checked my bank account and found out that they took dollars without my approvalI did contact them and they said that is the cancellation charges of the ticketsUsually within hours cancellation there won't be any cancellation charges, but in this case they charged this money and that they did without my authorizationFor all purchases, companies will mention the total amount of the purchases and ask to accept the payment amountIn this case they did not do that and without any knowledge of me they took $ from my accountThey said when I have requested to cancel the tickets the site asked me to put last digits of my card and that is the approval of taking that dollars and I thought that is to cancel my ticket
a *** banner appeared in my email inboxi cannot get rid of it and cannot access my inbox with it therei read on their web page that they will bwe charging my bank accwith a $a month feehow do I get them to remove the banner and not take money out of my account? thank you*** ***
Prior to November 24, 2017, I purchased a flight ticket from Justfly from Philadelphia to Jacksonville and canceled itDespite the early cancelation, I was not awarded a refund and, instead, accepted flight credit that is valid until August I was told that I would be able to use this credit to buy a ticket to Jacksonville anytime before August and no other information was providedI called today, May 24th, 2018, to use my flight credit of dollars to buy two tickets from Philadelphia to JacksonvilleThe first representative stated that they could not use my flight credit to pay for both tickets at dollars in total, despite it being less then the flight credit I was promisedHe stated that flight credit could not be used for others and I stated my frustration; he continued by saying that he would transfer me to support so that they could get two tickets, only to put me on hold before hanging up after approximately minutesI called back and recieved the same res
Last July 14, I purchased round trip tickets from JFK to Venice thru Justfly*** and the airline is Air BerlinOn September 24, I got an email from Justfly asking me to contact them or the airline regarding some changes in my itineraryI attempted to contact AirBerlin but I always get a busy signal so I called Justfly and spent hours with their representative who was trying to help me get a return flight to JFK because apparently all flights were cancelledShe told me to wait for 48-72hrs and someone will call from their support when I will have my flight confirmedBut I was already getting anxious as the date of our travel is getting closer (10/5/2017) My anxiety level is getting worse as the day go by and I've been having sleepless nights worrying about our flightsYesterday, Saturday I spent almost all day calling Justly and talking to their representative and asking them for help; then they finally told me that Air Berlin declared bankruptcy back in August 14,
booked a roundtrip flight from charlotte to Abidjan, ivory coast via Toronto , Istanbul and AbidjanI purchased an extensive cancellation policy and insurance for this tripNowhere on the site was I informed that I needed a Canadian transit visa to transit through TorontoI am trying to reschedule this flightThe customer service rep charged me $to do soWhy? when none of this is underlined in the extensive cancellation policyI have $travel credit that can only be used for the same exact itinerary
I was naive I guess and thought I was purchasing an airline ticketCome to find out they drained my entire account over a $ticketI can not get no help from any of them at justfl*** worst experience ever! Please beware!
DO NOT USE JUSTFLY! Book reservations, first one I booked I had to call to modify due to wrong returned date, the Justfly agent cancelled my reservation and had me booked a new onei went online and made a second reservation, got a confirmed flight emailOn the day of the flight which is Christmas, the airline told me the flight was cancelledI was furious, I called Justfly customer service, they told me my reservations were cancelledApparently Justfly cancelled both of my reservations by mistakesThey refused to compensate for the new flightthey tried to blame on my credit card for being declinedI used same credit card that got charged for the flight fees and I got confirmation page saying it went thruJustfly is the worst experience I had to dealt with and it ruined my holiday travel :'(
Deceptive advertisingThey say you can change a flight for the cancellation fee of $plus $You would also pay a difference in the chargeI booked a fee for $(including cacel fee)When I went to book a new flight they said it would be over $This included the higher flightI think they're a bunch of liarsDo not book with them
Justfly misrepresents its products to consumersI booked a flight represented as a Virgin Atlantic flight, complete with the company's bright red logo When I received the booking confirmation I noticed in small letters "Operated by Delta" I called the company to confirm I would be flying on a Virgin Atlantic plane and was told it was in fact a Delta planeI explained that I felt cheated and asked for a refund When I received the refund confirmation I noticed the words that the bank credit could take up to daysI placed a total of phone calls to the company's customer service line (agents disconnected me once they learned I had a complaint) and spent minutes on the phone attempting to get a quicker refund as I am not able to book another flight until the money is back in my accountThis is a deceitful company and all consumers should be warned of its practices
On July 10, I purchase airline tickets for myself and *** Zhao to fly from StLouis, MO to Glasgow, Scotland with a layover in Philadelphia on September 24, Before we were due to fly, *** plans changed and she was going to be leaving from New York on the day of our departureOn September I called Justfly and spoke with a customer service agent to inquire about changing *** itineraryAfter examining the options the customer service rep explained to me the cheapest option would be to keep the itinerary as is, and that *** could simply arrive at the airport in Philadelphia and take the second leg of the trip to ScotlandI then confirmed with the agent that *** could show up in Philadelphia after skipping the first flight and that there would be no problemsOn the day of the flight, *** showed up at the Philadelphia airportWhen she arrived she was informed by the airline that because she was a no-show for the first leg of the trip her ticket was ca
Extremely dissatisfactory service over the phoneCharges have been placed on my card that I cannot find on their websiteHighly recommend NOT to do business with this company (more like scam)
I purchased an airline ticket for $that I was unable to useThe refused to refund any portion of the ticketOr allow me to use it for a different ticket or cancel the flightThey said it was 100% nonrefundableTheir customer service was slow and hold times were terrible and they were unwilling to do anything to help me with the situation
I booked a flight through Justfly***The company cancelled the original flight charged me dollar cancellation fee, and tried to charge me my original fee, plus approximately 1,dollars more to rebook the same flightI attempted to dispute the cancellation and the price increaseI was hung up on, told a supervisor would call me, told the call data would be reviewed and that a supervisor would contact meThe people I spoke with would not give me the name of a supervisor or managerI have not been contacted by the company, but I keep calling to inquireThe company has never responded back to me
I booked Premium Economy round trip tickets to ItalyWe received only of the Premium Economy seatingJustfly billed us for premium economy flights but the last flight from JFK to SFO was economy and a much cheaper seatingI have contacted Justfly times for up to hour+ each conversationIt was verified that we paid for premium economy by every customer service repThe representative on the second call verified that we did not receive the Premium Economy with the last flightThis representative sent me to his supervisor who said we received what we paid forI have a copy of the verification from Justfly that shows what we purchasedI would have cancelled the reservation in the time allowed if I had been given the correct information, but I only received the confirmation stating Premium Economy for the full flightThey have repeatedly reversed their tone and answers but always deny any wrong doingThe airline Delta said the travel agency Justfly did not book us on th
I booked one way tickets, entered all info gave credit cardDone, Then got an email with booking numberSo I then proceeded to book another oneway tickets through a different airline, booked hotels, and car rental throughout dayhours later I get an email that they no longer have those seats avalI asked why they sold them if they dont have themShe said they have seats not nothing she can doI explained how I have no way home since I booked with a diffairline outShe kept telling atleast they were cheap seats so your not out alot of moneyi told her I would take the seats back then and look else wherethen she tells me there are no seats lefthours ago you took my money for seat, then you say you have now a min later you have noneSeems like a scam, I am out the money for this trip and trying to get money back from hotels, atleast I didnt pre pay carI looked at other airlines to come back, but now they are up almost double price what they were earlier
I am going online to book a flight with the companyThey are advertising a price showing on lineWhen you book it or call them they change the price to I fell like this is advertising
I recently purchased a flight on justfly.com with *** airlinesWhen I purchased the flight there was no explanation of different fare clases there was only one option shown and during the reservation process I was asked to pick my seats for the flights to and from my destinationAs a matter of precaution I like to always confirm directly with the Airline and upon doing so I discovered that I had no seat assignment so I contact *** directly and they explain to me that JustFly purchased a discount fare which does not include seat selection or checked baggage and each bag is euros per person for each flightFor two of us in my party I'd be paying close to $in baggage fees for the round tripNo where on the justfly reservation did they inform me of different classes of fares with ***, justfly asks you to specifically pick your seats and the baggage fare information in incorrect/misleadingThis is advertising on their part because they are not upfront with the customer an
I cancelled a round trip ticket from Los Angeles to New Zealand back in December
I agreed to pay the cancellation fees associated with cancelling a "tickted" reservationI should have received a refund for over $2,They said the refund would be issued to the original form of payment (a eisa credit card) within 6-weeks
It is now March 22nd, STILL NO REFUNDI have called their customer service phone number over timesThey ask for a different request each timeThey asked for copies of the credit card statement for January, Februrary, and March of to verify that I did not receive the refundI sent those statements to the email address they providedAnother two weeks passI called againThey can now see that the refund did not go through based on the credit card statements I emailedThey said the refund will go through in 2-daysAnother week passesI am once again on the phone with them right nowThis company is HORRIBLETheir customer service reps DO NOT speak engilsh and they DO NOT have emailIt is a hour request for any email exchangeIt is a sketchy email address I have NEVER heard from even though they assure you that they'll be sending a copy of confirmations or receiptsThey put you on hold for 10-minutes for EACH question or inquiry you haveNONE of the staff are knowledgeable about ANY of their policiesSTAY AWAYNEVER give any of your money to this shady company
WE FOUND A FLIGHT THROUGH THIS WEBSITE AND THROUGHOUT BOOKING A MESSAGE SHOWED MULTIPLE TIMES NOT TO WAIT AND ASSURING THAT THE RESERVATION COULD BE CANCELLED IN THE FIRST HOURSAS SOON AS WE BOOKED THE FLIGHT, WE FOUND OUT THAT WE CANT GO (LESS THAN AN HOUR HAD PASSED)I CALLED AND WAS TOLD THAT WE WOULD BE CHARGED $PER TICKET TO CANCEL REGAURDLESS OF THE HOUR CANCELLATION MESSAGES ON THE SITEI HAVE CANCELLED THE TICKETS THROUGH THE AIRLINE AND RECEIVED MOST OF OUR MONEY BACKI ASSUME THE $NOT REFUNDED IS THE FEE COLLECTED BY JUSTFLY***THEY ARE COLLECTING A FEE FOR NO SERVICES RENDERED BY USE OF FALSE/MISLEADING INFORMATION
I booked flights through justfl*** and everything seemed to go pretty smooth, until the next day I receive an email stating that my card was declinedTherefore, I called justfly's support team to understand the situationThe representatives were very hard to understand due to their poor English accent, but was told that my hard had been declined and that I had to call my bank in order to notify them to let them process the paymentI then called my bank told them the situation and was informed by my bank that the payment went through and the founds had already been taken out of my accountI call justfly back to explain how the founds had already been taken out, they ask me for my credit card information again, I give them the information and they tell me that the payment had to be "updated" in order for the process to be completedShe then tried to explain to me that they had to charge me again for no good reason due to the fact that those founds were already out of my account, they tried to take more money out of my account but decided to cancel everything because it was just becoming a bigger mess! The flights were canceled and I am now waiting days to get my money back! They're thievesNot a good company not recommended
I have purchased air tickets from just fly on Jan 16, Immediately after that I have found out that the date was wrongRight away I have canceled the tickets and purchased again through their web site and we did travelAfter a few days when I have checked my bank account and found out that they took dollars without my approvalI did contact them and they said that is the cancellation charges of the ticketsUsually within hours cancellation there won't be any cancellation charges, but in this case they charged this money and that they did without my authorizationFor all purchases, companies will mention the total amount of the purchases and ask to accept the payment amountIn this case they did not do that and without any knowledge of me they took $ from my accountThey said when I have requested to cancel the tickets the site asked me to put last digits of my card and that is the approval of taking that dollars and I thought that is to cancel my ticket
a *** banner appeared in my email inboxi cannot get rid of it and cannot access my inbox with it therei read on their web page that they will bwe charging my bank accwith a $a month feehow do I get them to remove the banner and not take money out of my account? thank you*** ***
Prior to November 24, 2017, I purchased a flight ticket from Justfly from Philadelphia to Jacksonville and canceled itDespite the early cancelation, I was not awarded a refund and, instead, accepted flight credit that is valid until August I was told that I would be able to use this credit to buy a ticket to Jacksonville anytime before August and no other information was providedI called today, May 24th, 2018, to use my flight credit of dollars to buy two tickets from Philadelphia to JacksonvilleThe first representative stated that they could not use my flight credit to pay for both tickets at dollars in total, despite it being less then the flight credit I was promisedHe stated that flight credit could not be used for others and I stated my frustration; he continued by saying that he would transfer me to support so that they could get two tickets, only to put me on hold before hanging up after approximately minutesI called back and recieved the same res
Last July 14, I purchased round trip tickets from JFK to Venice thru Justfly*** and the airline is Air BerlinOn September 24, I got an email from Justfly asking me to contact them or the airline regarding some changes in my itineraryI attempted to contact AirBerlin but I always get a busy signal so I called Justfly and spent hours with their representative who was trying to help me get a return flight to JFK because apparently all flights were cancelledShe told me to wait for 48-72hrs and someone will call from their support when I will have my flight confirmedBut I was already getting anxious as the date of our travel is getting closer (10/5/2017) My anxiety level is getting worse as the day go by and I've been having sleepless nights worrying about our flightsYesterday, Saturday I spent almost all day calling Justly and talking to their representative and asking them for help; then they finally told me that Air Berlin declared bankruptcy back in August 14,
booked a roundtrip flight from charlotte to Abidjan, ivory coast via Toronto , Istanbul and AbidjanI purchased an extensive cancellation policy and insurance for this tripNowhere on the site was I informed that I needed a Canadian transit visa to transit through TorontoI am trying to reschedule this flightThe customer service rep charged me $to do soWhy? when none of this is underlined in the extensive cancellation policyI have $travel credit that can only be used for the same exact itinerary