I am writing this to Justfly*** as well as a warning to any consumer looking to book a flight through justfly***I had an emergency come up recently and was trying to work with justfly*** to come up with a solutionAfter speaking to several customer service agents I finally decided to ask for a supervisorI explained my dilemma to the supervisor, he then asked me to wait minutes while he works on resolving the problemI waited and waited while the "supervisor" would check in every few minutes to let me know "he was still working on a solution" He finally got back on the line and gave me the same lines as all the customer service reps and I asked why I was on hold for so long just to be told the same informationThe supervisor was so rude and didnt know how to answer my question so he just hung up on my face AFTER BEING ON THE PHONE FOR MINUTES!! What kind of customer service is that especially from a "supervisor"BUYERS BEWARE THIS COMPANY OUTSOURCES ALL OF ITS CUSTOMER
This is the most irritating and unprofessional travel site I have ever come acrossI initially booked a flight to Germany to visit my parentsTen days before that flight, my father died and I tried to move my departure date up so that I could use that ticket to be with my mom and attend my dad's funeralThough I knew that plenty of flights were available, they couldn't offer me any one and instead suggested that I cancelFor a whopping Dollar airline cancellation fee and an additional company cancellation feeI told them about my father's death, and I was told that I needed to present his death certificate before they could even consider waiving those feesSince my dad had just died a few hours before, no certificate was availableI received the scanned certificate a few days later, sent it directly to Justfly--only to be told that nothing was receivedHours later on the phone, with half a dozen of agents to whom I had to explain the entire case again each time, they told me that my completely professional e-mail address wouldn't work and that I would have to resend the whole thing from a gmail accountFineThe certificate went throughMeanwhile, valuable time had passed and the deadline to cancel the flight (a minimum of hours) was drawing closerI called back about hours later to be told that the certificate was not enough, I had to send in proof of my family relationshipA birth certificate was requiredSince I am from Germany, mine is in German, but of course, they don't accept that because a company that deals with international customers all the time only accepts documents in English, notarizedI managed to translate the documents and found a notary public who could notarize the certificate and its translation, all of this six hours after I had to bury my dadI sent the whole pdf via the same gmail address that I had been advised to use a day beforeAnd the company claimed they did not receive anythingHad to resend, finally it went throughAfter that, I was put on hold for a long time only to be told that it will take to hours to review my requestI have hours to cancelIf I cancel now in order not to forfeit the entire amount, I will not be considered for a waiverIf I wait for the company to review the case, I will lose all the money because I am past the cancellation deadlineAnd all the agent can do is tell me to "calm down" and feed me some computer-generated **And put me on hold to talk to the "Helpdesk"So: they claim they can consider waiving fees in dire cases like death, then squander valuable time by not having their tech in place to accept e-mails form a variety of accounts/ servers; don't give you all the relevant information regarding the documents you need to send, further squandering time, and when time runs out, they don't allow you to cancel to at least save your refund and continue the application for a possible waiver if the claim has merit, as any reasonable airline would do (they give you up to days after the cancellation to submit your paperwork)Stay away from this company by all meansI will never ever book through them again and make sure to make it known to everyone to avoid this company like the plagueSince I fly a TON and so do my acquaintances, this will hopefully have some effect
I paid for a plane ticket on *** but because of medical problem had to postpone now Im trying to make a reservation with my travel credit and they tell me I have to talk to customer service but there is no customer service and I paid 386.00for ticket and to put it on travel credit and now I dont have and cannot get a plane ticket
Bate and switch...advertised flight for $per ticket for two passengers Attempted booking, received confirmation of "Congratulations"...flights were still available I proceeded with bookings of all mine and daughter's personal information until I noticed price hike of $per ticket before hitting submit Called hotline customer service *** *** to inquire about price delta after being told of flight availability After two call transfers, *** shared with me that they could not help me because I had not booked a flight Well of course not Buyer beware, double check price before check out
A couple weeks ago, I went on the Justfly.com mobile app to book a flight for my desired dateI was pleased to find an inexpensive flight in my search results, so I booked the flightI was sent a confirmation email for my flight, but did not open the email bc I knew what it was & had no reason to believe that the flight I booked was not for the intended day- after allthe date I plugged into my search results should be what pops up unless I choose a box on the search browser indicating that I am ok with viewing the surrounding dates alsoToday, I just happened to open the email accidentally as I was searching for information on the trip I am planningI noticed the dates were not correct for the flight I had bookedI was baffled at how this could be the case as I felt I had been very careful to get the times I needed for my tripI thought perhaps the option I was needing on the actual date requested might still be available, so I called Justfly.com while looking up flights
If I could give less than I would They purposely refresh your screen and change the dates so by the time you realize you can only cancel and rebook the correct dates for $fee even if you purchased insurance We were in a bind and my husband said it not possible to travel those day as he is military and they said orders is the only way to rebook for freeHe had to take emergency leave to bury his mom I was too afraid to dispute it because they had the power to cancel everything Very shady and I am surprised they are still in business
I was guaranteed a refund on October 13th via email communication and never recieved itI called to inquire today and not one customer service representative can find my reservation even though I have provided screenshots of all of my confirmation emails
Purchased a round trip airline ticket from Justfly.com from Miami to ParisI have been subjected to a bait and trick scam, horrible and misleading customer service, lying and delay tactics by supervisorsSuspicious behavior regarding refundUpon coming back to Miami I was refused boarding on my flight due to a canceled reservation by justfly.comI was never notified of this cancelation and initially justfly.com's customer service was extremely aggressive and rude, refusing to accept blame and trying to re-direct blame towards the airline, effectively leaving me stranded in ParisAfter confirming the cancelation with the airline and providing proof, Justfly admitted fault in not notifying me of the canceled reservation, but used delay tactics of putting me on hold for upwards of hours on the customer support, layers scheme and saying that a new ticket could not be purchased in the next hours and I need to call back thendays go by on my wallet until I was promised that if I
I bought tickets on Jun 7, for my family travelling from Seattle to Kathmandu with my Justfly (Booking: ***)My itinerary was: June - Seattle to Vancouver via Alaska Airlines Flight Airline confirmation *** 10:55am 11:amJune 29-- Vancouver to Guangzhou China Southern Airlines Flight Airline confirmation *** 1:10pm-5:pm June - Guangzhou to Kathmandu China Southern Airlines Flight Airline confirmation *** 7:pm to 10:pmMy return flight was the same route on July with arrival to Seattle on July At the time of boarding Alaska Airlines in Seattle on June 29, we were informed that China Southern Airlines delayed their flight from Vancouver, BC to Guangzhou which would lead to missing our flight from Guangzhou to KathmanduAnd since the travel agent ( Justfly***) did not transfer our booking to the next available flight from Guzhou to Kathmandu, Alaska Airlines did not allow us to board the flight from Seatt
I booked a flight through JustFly, received a confirmation number, and my credit card was charged Three days later I received an email (in my spam account) that said my reservation had been cancelled I called the company and they stated the reservation was cancelled because the fare increased and they wouldn't honor the price I booked it at They stated it is in their "terms and conditions" that if the fare increases they have the right to increase the fare or release it for resale at a higher price, that it is the airline who changed the price and they don't have to honor their advertised price as it is "out of their control" I spoke with a supervisor and they didn't really care - offered me to re-book through them at a higher price and wouldn't guarantee the price wouldn't change or the same situation wouldn't happenI had to re-book (obviously not through them) and the ticket cost me $more than if I had booked it elsewhere original day If I wouldn't have checked my spam account I would have shown up to the airport the day of my flight and not had one I would highly advise against booking anything through this company!!
My wife and I made a reservation for an international flight (business class) through justfly***The airline cancelled one leg of our flight and informed us that if we wanted we could cancel the tickets and get a full refund through justfly***We immeidtaely called justfly to cancel the tickets and get a full-refund and they said that yes we will get a full refund but they need approval from Turkish AirlinesIt been days now and justfly refuses to cancel our ticket and give us a refund at the exuse that Turkish Airlines has to approve thisThey said this every single day that they need approval from Turkish AirlinesWe contacted Turkish Airlines and they immediately responded to us in writing saying there is no approval needed and that justfly should cancel our ticket immediately and refund us the full-amount right awayWhen we called justfly and sent them that email from Turkish Airlines with the approval, now they are changing the story to say that there are other confident
advertisement, would not value price of flight being advertisedWas informed that it was a "glitch" at first, then told it could take up to hours for prices to accurately display when they update them and could not honor the price I had screen shots and emails of
I purchased a ticket for a flight on AirBerlinSeveral months later, I learned that the airline had gone bankruptI immediately called JustFly (twice) in September and they had no updateThe airline has since canceled the flight as it is no longer operatingI again reached out to JustFly with no assistanceI then reached out to my credit card company, American Express, who investigate my charge complaint as I am not receiving the service that I paid forAmerican Express relayed the information that JustFly would be giving me a refundJustFly additionally confirmed over the phone that since the flight was canceled that I would be getting a refundOn October 31, I called Justfly again and was told they were processing a refund and that it would take hrsI called three days later and still did NOT have an update on my refundI then called nearly a month later on November 28, was put on hold for an hour and mins and still could not get confirmation from their
On 06/19/My wife and I booked two flight through the company JustFly*** to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly*** booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since and we were forced to purchase another flight to depart on the correct dateLiterally the worst company I have ever done business with and I will never do so again
RE: Justfly Booking No*** My husband purchased round trip flights to/from Nashville/Canada for a 40th wedding anniversary gift in NovemberThe flights are fully paid forOn May 22nd, my husband passed away very unexpectedlyI have tried for more than hours on hold at different times to reach a person by phone to find out the best way to handle a refund for all flightsI called the airline who advised me refunds must be requested through any agency usedI finally sent an e-mail through the web site and received a cookie-cutter reply - the same information available on the site regarding refundsThis is not a standard refundI wanted to know how to handle THIS situationI finally sent an e-mail with the death certificate but have not even received an acknowledgement of receiptBut Justfly had the nerve to send me a survey asking how they did!
I booked a fly ticket from JustFly*** on July 2, 2017,Confirmation number is *** But I did not receive their confirmation letter, until July 6, my account has been charged $645.43, I called this company then found out that not only my E-mail address was not correct but also my birthday and my first name were not correct either, their representative*** corrected themSame day I received your confirmation E-mail but found out that my first name was still not correct, that means July when I told *** to change my first name from *** ** *** that *** did not change itSo July I called their company again and let your representative change my first name, their representative told me that they cannot change my first name because there are involved two airplane companies (JetBlue and Hainan airplane) and there is international flying, the only option for me is that cancel my airplane ticket and pay $for cancelation fee then pay $to airplane companies for chang
My fiancé Jules Pratt and I purchased tickets through Justfly*** and she had purchased insurance also for a trip to San Juan, Puerto Rico with Delta airlinesHurricane Maria has taken out all their power and the airport is even closed down temporarilyThis company is refusing to give us a refund for our tickets for Oct 8-Although they are refunding for anyone to SeptJustfly is not accommodating us at all and has ripped us off of dollars
DONT DO IT! They sent me a confirmation for a certain amount but then my credit card was billed $more! I had to call customer service and they did credit me back the $but I shouldn't have been charged it in the first place Then I had to cancel my flight and there was nothing the airline could do for me because they said JustFly had complete control over it JustFly was unwilling to give me credit nothing..They said I would be charged $by the airline carrier (United) and then they would charge me an additional $150! $in cancellation fees for a $ticket..ugh..And they go in circles trying to explain it to you, it can be very misleading If you read the fine print on their website they can cancel your ticket but you get unfairly penalized if you cancel on them..The prices may be low but you could end up paying a lot more in the long run
To Whom This May Concern, As a consumer, I am formally filing a complaint against the Justfly*** booking agency, regarding the round trip airfare tickets I had purchased for my family of fourTo begin, I had booked online the flights to leave from Phoenix, AZ to San Francisco, CA to depart on June 16th, and returning from San Francisco to Phoenix on June 20th, for nights and days through Justfly.comHowever, when I double checked the itinerary, the flight has been spontaneously scheduled to return on July 20th,(a whole month later!), instead of the return date I had booked online, which was supposed to be June 20th, Without any prior notification or consent, Justfly*** had sporadically modified the returning date for our San Francisco vacation, making our family unable to move forwards with our vacation plansOut of frustration and shock, I was prompted to call Justfly*** on June 4th to notify them of this sudden change in date for the returning flightB
I bought a ticket through them and when I attempted to cancel/modify the flight over the phone the next day, they charged me a fee of dollars without my consentThis fee was not made clear to me over the phone, I asked the justfly representative times before modifying the flight whether or not I were to be charged any extra fees, he said "no there are no other fees." (or I would not have changed the flight)I attempted to contact the supervisors of justfly to investigate the recording of the phone call made on decand had never heard from any of them despite claims of attempted calls from them to contact me over the phoneI was on the phone for an average of an hour per day calling days with their representatives, including supervisors Gino and RitaRita said based on their "notes" I was made aware of the fees, even though I told them It was not made clear to me over the phone
I am writing this to Justfly*** as well as a warning to any consumer looking to book a flight through justfly***I had an emergency come up recently and was trying to work with justfly*** to come up with a solutionAfter speaking to several customer service agents I finally decided to ask for a supervisorI explained my dilemma to the supervisor, he then asked me to wait minutes while he works on resolving the problemI waited and waited while the "supervisor" would check in every few minutes to let me know "he was still working on a solution" He finally got back on the line and gave me the same lines as all the customer service reps and I asked why I was on hold for so long just to be told the same informationThe supervisor was so rude and didnt know how to answer my question so he just hung up on my face AFTER BEING ON THE PHONE FOR MINUTES!! What kind of customer service is that especially from a "supervisor"BUYERS BEWARE THIS COMPANY OUTSOURCES ALL OF ITS CUSTOMER
This is the most irritating and unprofessional travel site I have ever come acrossI initially booked a flight to Germany to visit my parentsTen days before that flight, my father died and I tried to move my departure date up so that I could use that ticket to be with my mom and attend my dad's funeralThough I knew that plenty of flights were available, they couldn't offer me any one and instead suggested that I cancelFor a whopping Dollar airline cancellation fee and an additional company cancellation feeI told them about my father's death, and I was told that I needed to present his death certificate before they could even consider waiving those feesSince my dad had just died a few hours before, no certificate was availableI received the scanned certificate a few days later, sent it directly to Justfly--only to be told that nothing was receivedHours later on the phone, with half a dozen of agents to whom I had to explain the entire case again each time, they told me that my completely professional e-mail address wouldn't work and that I would have to resend the whole thing from a gmail accountFineThe certificate went throughMeanwhile, valuable time had passed and the deadline to cancel the flight (a minimum of hours) was drawing closerI called back about hours later to be told that the certificate was not enough, I had to send in proof of my family relationshipA birth certificate was requiredSince I am from Germany, mine is in German, but of course, they don't accept that because a company that deals with international customers all the time only accepts documents in English, notarizedI managed to translate the documents and found a notary public who could notarize the certificate and its translation, all of this six hours after I had to bury my dadI sent the whole pdf via the same gmail address that I had been advised to use a day beforeAnd the company claimed they did not receive anythingHad to resend, finally it went throughAfter that, I was put on hold for a long time only to be told that it will take to hours to review my requestI have hours to cancelIf I cancel now in order not to forfeit the entire amount, I will not be considered for a waiverIf I wait for the company to review the case, I will lose all the money because I am past the cancellation deadlineAnd all the agent can do is tell me to "calm down" and feed me some computer-generated **And put me on hold to talk to the "Helpdesk"So: they claim they can consider waiving fees in dire cases like death, then squander valuable time by not having their tech in place to accept e-mails form a variety of accounts/ servers; don't give you all the relevant information regarding the documents you need to send, further squandering time, and when time runs out, they don't allow you to cancel to at least save your refund and continue the application for a possible waiver if the claim has merit, as any reasonable airline would do (they give you up to days after the cancellation to submit your paperwork)Stay away from this company by all meansI will never ever book through them again and make sure to make it known to everyone to avoid this company like the plagueSince I fly a TON and so do my acquaintances, this will hopefully have some effect
I paid for a plane ticket on *** but because of medical problem had to postpone now Im trying to make a reservation with my travel credit and they tell me I have to talk to customer service but there is no customer service and I paid 386.00for ticket and to put it on travel credit and now I dont have and cannot get a plane ticket
Bate and switch...advertised flight for $per ticket for two passengers Attempted booking, received confirmation of "Congratulations"...flights were still available I proceeded with bookings of all mine and daughter's personal information until I noticed price hike of $per ticket before hitting submit Called hotline customer service *** *** to inquire about price delta after being told of flight availability After two call transfers, *** shared with me that they could not help me because I had not booked a flight Well of course not Buyer beware, double check price before check out
A couple weeks ago, I went on the Justfly.com mobile app to book a flight for my desired dateI was pleased to find an inexpensive flight in my search results, so I booked the flightI was sent a confirmation email for my flight, but did not open the email bc I knew what it was & had no reason to believe that the flight I booked was not for the intended day- after allthe date I plugged into my search results should be what pops up unless I choose a box on the search browser indicating that I am ok with viewing the surrounding dates alsoToday, I just happened to open the email accidentally as I was searching for information on the trip I am planningI noticed the dates were not correct for the flight I had bookedI was baffled at how this could be the case as I felt I had been very careful to get the times I needed for my tripI thought perhaps the option I was needing on the actual date requested might still be available, so I called Justfly.com while looking up flights
If I could give less than I would They purposely refresh your screen and change the dates so by the time you realize you can only cancel and rebook the correct dates for $fee even if you purchased insurance We were in a bind and my husband said it not possible to travel those day as he is military and they said orders is the only way to rebook for freeHe had to take emergency leave to bury his mom I was too afraid to dispute it because they had the power to cancel everything Very shady and I am surprised they are still in business
I was guaranteed a refund on October 13th via email communication and never recieved itI called to inquire today and not one customer service representative can find my reservation even though I have provided screenshots of all of my confirmation emails
Purchased a round trip airline ticket from Justfly.com from Miami to ParisI have been subjected to a bait and trick scam, horrible and misleading customer service, lying and delay tactics by supervisorsSuspicious behavior regarding refundUpon coming back to Miami I was refused boarding on my flight due to a canceled reservation by justfly.comI was never notified of this cancelation and initially justfly.com's customer service was extremely aggressive and rude, refusing to accept blame and trying to re-direct blame towards the airline, effectively leaving me stranded in ParisAfter confirming the cancelation with the airline and providing proof, Justfly admitted fault in not notifying me of the canceled reservation, but used delay tactics of putting me on hold for upwards of hours on the customer support, layers scheme and saying that a new ticket could not be purchased in the next hours and I need to call back thendays go by on my wallet until I was promised that if I
I bought tickets on Jun 7, for my family travelling from Seattle to Kathmandu with my Justfly (Booking: ***)My itinerary was: June - Seattle to Vancouver via Alaska Airlines Flight Airline confirmation *** 10:55am 11:amJune 29-- Vancouver to Guangzhou China Southern Airlines Flight Airline confirmation *** 1:10pm-5:pm June - Guangzhou to Kathmandu China Southern Airlines Flight Airline confirmation *** 7:pm to 10:pmMy return flight was the same route on July with arrival to Seattle on July At the time of boarding Alaska Airlines in Seattle on June 29, we were informed that China Southern Airlines delayed their flight from Vancouver, BC to Guangzhou which would lead to missing our flight from Guangzhou to KathmanduAnd since the travel agent ( Justfly***) did not transfer our booking to the next available flight from Guzhou to Kathmandu, Alaska Airlines did not allow us to board the flight from Seatt
I booked a flight through JustFly, received a confirmation number, and my credit card was charged Three days later I received an email (in my spam account) that said my reservation had been cancelled I called the company and they stated the reservation was cancelled because the fare increased and they wouldn't honor the price I booked it at They stated it is in their "terms and conditions" that if the fare increases they have the right to increase the fare or release it for resale at a higher price, that it is the airline who changed the price and they don't have to honor their advertised price as it is "out of their control" I spoke with a supervisor and they didn't really care - offered me to re-book through them at a higher price and wouldn't guarantee the price wouldn't change or the same situation wouldn't happenI had to re-book (obviously not through them) and the ticket cost me $more than if I had booked it elsewhere original day If I wouldn't have checked my spam account I would have shown up to the airport the day of my flight and not had one I would highly advise against booking anything through this company!!
My wife and I made a reservation for an international flight (business class) through justfly***The airline cancelled one leg of our flight and informed us that if we wanted we could cancel the tickets and get a full refund through justfly***We immeidtaely called justfly to cancel the tickets and get a full-refund and they said that yes we will get a full refund but they need approval from Turkish AirlinesIt been days now and justfly refuses to cancel our ticket and give us a refund at the exuse that Turkish Airlines has to approve thisThey said this every single day that they need approval from Turkish AirlinesWe contacted Turkish Airlines and they immediately responded to us in writing saying there is no approval needed and that justfly should cancel our ticket immediately and refund us the full-amount right awayWhen we called justfly and sent them that email from Turkish Airlines with the approval, now they are changing the story to say that there are other confident
advertisement, would not value price of flight being advertisedWas informed that it was a "glitch" at first, then told it could take up to hours for prices to accurately display when they update them and could not honor the price I had screen shots and emails of
I purchased a ticket for a flight on AirBerlinSeveral months later, I learned that the airline had gone bankruptI immediately called JustFly (twice) in September and they had no updateThe airline has since canceled the flight as it is no longer operatingI again reached out to JustFly with no assistanceI then reached out to my credit card company, American Express, who investigate my charge complaint as I am not receiving the service that I paid forAmerican Express relayed the information that JustFly would be giving me a refundJustFly additionally confirmed over the phone that since the flight was canceled that I would be getting a refundOn October 31, I called Justfly again and was told they were processing a refund and that it would take hrsI called three days later and still did NOT have an update on my refundI then called nearly a month later on November 28, was put on hold for an hour and mins and still could not get confirmation from their
On 06/19/My wife and I booked two flight through the company JustFly*** to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly*** booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since and we were forced to purchase another flight to depart on the correct dateLiterally the worst company I have ever done business with and I will never do so again
RE: Justfly Booking No*** My husband purchased round trip flights to/from Nashville/Canada for a 40th wedding anniversary gift in NovemberThe flights are fully paid forOn May 22nd, my husband passed away very unexpectedlyI have tried for more than hours on hold at different times to reach a person by phone to find out the best way to handle a refund for all flightsI called the airline who advised me refunds must be requested through any agency usedI finally sent an e-mail through the web site and received a cookie-cutter reply - the same information available on the site regarding refundsThis is not a standard refundI wanted to know how to handle THIS situationI finally sent an e-mail with the death certificate but have not even received an acknowledgement of receiptBut Justfly had the nerve to send me a survey asking how they did!
I booked a fly ticket from JustFly*** on July 2, 2017,Confirmation number is *** But I did not receive their confirmation letter, until July 6, my account has been charged $645.43, I called this company then found out that not only my E-mail address was not correct but also my birthday and my first name were not correct either, their representative*** corrected themSame day I received your confirmation E-mail but found out that my first name was still not correct, that means July when I told *** to change my first name from *** ** *** that *** did not change itSo July I called their company again and let your representative change my first name, their representative told me that they cannot change my first name because there are involved two airplane companies (JetBlue and Hainan airplane) and there is international flying, the only option for me is that cancel my airplane ticket and pay $for cancelation fee then pay $to airplane companies for chang
My fiancé Jules Pratt and I purchased tickets through Justfly*** and she had purchased insurance also for a trip to San Juan, Puerto Rico with Delta airlinesHurricane Maria has taken out all their power and the airport is even closed down temporarilyThis company is refusing to give us a refund for our tickets for Oct 8-Although they are refunding for anyone to SeptJustfly is not accommodating us at all and has ripped us off of dollars
DONT DO IT! They sent me a confirmation for a certain amount but then my credit card was billed $more! I had to call customer service and they did credit me back the $but I shouldn't have been charged it in the first place Then I had to cancel my flight and there was nothing the airline could do for me because they said JustFly had complete control over it JustFly was unwilling to give me credit nothing..They said I would be charged $by the airline carrier (United) and then they would charge me an additional $150! $in cancellation fees for a $ticket..ugh..And they go in circles trying to explain it to you, it can be very misleading If you read the fine print on their website they can cancel your ticket but you get unfairly penalized if you cancel on them..The prices may be low but you could end up paying a lot more in the long run
To Whom This May Concern, As a consumer, I am formally filing a complaint against the Justfly*** booking agency, regarding the round trip airfare tickets I had purchased for my family of fourTo begin, I had booked online the flights to leave from Phoenix, AZ to San Francisco, CA to depart on June 16th, and returning from San Francisco to Phoenix on June 20th, for nights and days through Justfly.comHowever, when I double checked the itinerary, the flight has been spontaneously scheduled to return on July 20th,(a whole month later!), instead of the return date I had booked online, which was supposed to be June 20th, Without any prior notification or consent, Justfly*** had sporadically modified the returning date for our San Francisco vacation, making our family unable to move forwards with our vacation plansOut of frustration and shock, I was prompted to call Justfly*** on June 4th to notify them of this sudden change in date for the returning flightB
I bought a ticket through them and when I attempted to cancel/modify the flight over the phone the next day, they charged me a fee of dollars without my consentThis fee was not made clear to me over the phone, I asked the justfly representative times before modifying the flight whether or not I were to be charged any extra fees, he said "no there are no other fees." (or I would not have changed the flight)I attempted to contact the supervisors of justfly to investigate the recording of the phone call made on decand had never heard from any of them despite claims of attempted calls from them to contact me over the phoneI was on the phone for an average of an hour per day calling days with their representatives, including supervisors Gino and RitaRita said based on their "notes" I was made aware of the fees, even though I told them It was not made clear to me over the phone