Justfly.com will not get out of my emails even though I asked to unsubscribe me and tried calling, without any answer, off courseThis had been going on for at least six weeksHelp! I am sorry I ever contacted them
I purchased round-trip airline tickets though Justfly*** on 5/3/via telephoneWe were instructed to check the reservation over to be sure there were no errors and told we would only have hours to correct any errorsOn 5/5/I called Justfly*** to have them correct a misspelling of a nameAfter over an hour on hold (which they said would be 3-minutes) the representative came back on the phone and notified me that she was able to change the error with one airline (Sun Country) but not on our return trip with American Airlines without charging a $feeI reminded them that they allowed hours for changes and we were still within that time frame and that it was their errorWhen I asked to speak with a supervisor, she refused and said none were availableI also requested the employees name and employee number, which she also refusedShe did eventually give her first nameA second call was made to Justfly*** on 5/6/16, same game only this time they hung up on me afte
Very deceptive website Their Fairlock is not free Charged me $saying they had booked the flight But my credit card was not charged, they said it was and they also had credited my account for the flight Neither the charge or credit appears on my bill for the flight They said "Oh, if the credit is not there you need to call your credit card company" This is a very fraudulent, lying company DO NOT DO BUSINESS WITH THEM!
Tickets for a round trip flight on Delta to StMaarten purchased through Justfly*** on Ausust 8, Total price $Flight was cancelled due to Hurricane Irma in SeptemberCalled Justfly on September 12th but told October tickets could not be handled until after 09/30/Called back on Oct4th and told by repI would receive a full refund to my credit cardA week later received an e-mail giving me different informationI was told $would be deducted as an airline fee for cancelling my trip and $would be charged by Justfly as a modification fee for cancelling my flightI was told by a supervisor, ***, at Justfly that the airlines had not cancelled the flight into StMaarten on the 7th but a check with Delta advised the flight was cancelledI made calls to Justfly and was given different information by each person and on 10/21/the representative hung up on me when I asked to speak with a supervisor
In the U.S., airlines and travel agencies follow standard practices wherein if a non-refundable airfare is purchased typically the customer will receive a credit for cancelling their reservationThereafter the customer may or may not be charged a fee against the credit to book another flight with the same airline within a year's timeThis business Justfly*** presents itself in the airfare vendor model, but it is overcharging exorbitant fees to the detriment of its customers, and these fees are not clearly disclosed in purchasing the non-refundable airfaresIn December 2016, I purchased two airfares totaling approx$total for my daughter and me to travel from Los Angeles to Spokane round trip for a volleyball tournament taking place in 23-March My daughter injured herself during a tournament this past weekend and until she is cleared by her doctor, she cannot travel or competeWe therefore had to cancel the entire tripI have documentation from my daughter's orthoped
On Feb I made a reservation to fly from Norfolk,Va to Tampa, FlLater that day I call justfly.com to cancel my reservation, my purchase price for the ticket and Cancelation Insurance was $The agent inform me that my refund will be $226.45, when I with my bank no refund for the that amount has postedI then call justfly.com to ask about my refund, and the agent told me that I wouldn't be getting a refundThis conversation took in or around I believe 12th of February, I spoke with supervisor Jino 3407.She told me that I did cancel my flight but the agent didn't put it in the system, my flight was schedule to leave on the FebThe supervisor told me to call American Airlines to get my refund, I call AA and told me to go back to justfly.comSo this the reason I'm contacting your agencies to help me, please help to get my refund
Due to recent earthquakes, I was forced to cancel two plane tickets to Mexico City for the last weekend of September A friend and I were going to visit her home but her parents advised us not to come because of how bad things wereI called Justfly and talked to them about my situation and I was told that if I cancelled, It would cost me an additional $($per ticket) because I would be filing and a claimThey also told me that the claim would reimburse me for this feeUnfortunately, my claim was denied by the insurance company and now I'm down not only the $for the tickets but an extra $on top of thatI called Justfly just a few moments ago and they said that the they would not refund me the cancellation feeI asked for a supervisor for further explanation and she explained that they don't issue refunds and it's at the customers own risk to file a claimI explained to her that this was the first time I had heard this and that I was advised by a justly to proce
Travel tickets from StLouis to Paris, France purchased from ***Injury to wife caused us to cancel tripCanceled purchased tickets within hours of purchaseWe we given several fees on our credit card statement that did not appear on initial purchase invoiceThe list of fees are needed to submit to travel insurance for our cancelation claimContacted *** on September 27, requesting a detailed statement of fees from customer service representative GemaGema informed me that the statement would be emailed within hours of requestOn October 6, another request was made by emailing *** at ***I have not yet received the detailed invoice from ***
I bought tickets for people to fly to Colombia from Feb to Feb 2017, using Delta AirlinesThe total bill came to around $Unbeknownst to me, my bank (Advantage FCU, in Rochester NY) only allows online purchases of up $1500, so the charge was never clearedBy the time Justfly emailed me to tell me my flight didn't go through, my bank was already closedI didn't know about this purchase limit, so I wanted to talk to my bank firstSunday comes, they email me again to check in, but all banks are closed on SundayMonday rolls around, all tickets have been cancelledLooking at my bank account online, Delta still has holding charges on of the tickets, and they claim they didn't cancelWhen I called Justfly's customer service department (which was rude and unhelpful), they told me that they didn't cancel the charges, they simply never went throughThis has left me with three holding charges on my account (when it should be 4), a deficit of over $on my accou
My parents bought tickets through JustFly for *** *** to fly from San Francisco to Copenhagen this July 9, Unfortunately my father had a major heart issue (His heart stopped, requiring CPR for over a minute until his pacemaker shocked him into rhythm), he was hospitalized, and his doctor said absolutely he can not take this trip We cancelled our tickets June 22, 2016, explaining the circumstances, and had the doctor fill out the needed paperwork We asked for a conformation email that the trip was cancelled and how much the refund would be so the flight insurance company would refund the rest We were told by Justfly it would be sent out the next day, and that it would be to weeks for the refund They never sent us the cancellation email even after countless calls We are always be told it will be sent, and when we call back asking for supervisor, we stay on line for an hour with the representative checking back every minutes stating no supervisor is available Justfly then offers to have supervisor call us in hour time frame, but it never happens, although they send emails that they tried (but there is no call on my phone) We must have called them over ten times and each time the same scenario They told us that because *** *** (***) has not refunded t the money to them, they cannot send email or our refund until that happens I called ***, and was told not only was the money immediately refunded to Justfly, but that usually this company holds on to the money until right before *** needs to issue the tickets The last time I called and told them this, I was told now it would take weeks to get an email or a refund from Justfly showing our trip had been cancelled I finally had my bank reverse the charges because Justfly is lying and not going to return our money Of note, because they would not issue how much of a refund we would get, I can not ask the insurance for the balance This was a big expense for my parents who live on a fixed income, and my father's failing health made dealing with Justfly even worse They are unethical Now I read multiple complaints about this company and see that you have over 1,complaints made against them I want to warn other consumers NOT to use them
This company is complete fraudPlease be aware
On March 24, 2017, around PM (EST) I had called to purchase airline tickets fr international travelAfter seeing a 'good price' offered, I had decided to purchase of the ticketsI had provided my information (name, date of birth, credit card number etc) for the ticketsThe representative told me over the phone that I will receive my tickets within few minutes by emailAfter and half hour later at 6:pm I had called them and informed that, I haven't received my ticketsThen I finally received the tickets by email at 7:PMAfter verifying the tickets, I have seen that the representative has my Son's name incorrectly written in the ticketAlso, as my son is an infant, I had requested that my seats be assignedAfter seeing the seats are not assigned and the error in my son's name, I called Justfly.com at 9:pm to tell them they got the name wrong and didn't assign the seatsBecause of that, I am told them to cancel the tickets as I am still within their hours cancellation policyI am cancelling within hours of receiving the ticketsBut they were telling me I am over the hours limit by minutes from the time I called themThey do not want to take any responsibility of the fact that, they took almost hours to send me the tickets from the time I called
Then I called my bank and stopped the paymentThen justfly.com used a different name to charge my cardStay away from Justfly.com so that you dont have to go through this hassle I went through
On 3/14/I purchased two tickets for Thailand thru Justly*** for the travel dates of 4/8/to 4/18/by Air China the next day after purchase I realized I had booked my ticket under *** *** *erez my full name and later realized my passport was under just *** *** my married nameThe easiest solution I thought was to call the airline and ask to have the last name *** removed from the ticketI called the airline and I was on hold for about minuted before the agent came back on the line and told me they would have to contact the airline to see if this change was possibleI was told they would call me back within 24hrsI never received a call back I called back days later to check on the status and I was informed that the airline only allowed a letter change and since it was a whole last name being changed they could not do thatI was told I would have to purchade a whole new ticket at the new price to make that changeI asked to speak to a manager and I was pu
I booked my return tickets to India (Air India airlines) through justfly*** on 07/18/for $But on 11/30/I was informed from airlines that the scheduled was changed for the flight, but the new schedule was not feasible for me so I cancelled the flight and due to Airline initiated changes, I was eligible for full refund, the Airlines accepted my desire to cancel and approved to give me full refund and just fly customer service told me that I will get the full refund within weekBut today is 3/4/( weeks since full refund accepted) and still I have not received my refundI have called justfly customer service about times last month but every time they are giving me excuse that Air India is not giving them email response to sanction refund, but I contacted Air India and they said that to sanction refund justfly*** only requires waiver code which they have already given to just fly and can also give it again if they callBut Justfly customer service are not ready
Purchased airline tickets from portland to oklahoma city online through their websiteAfter completing purchase I received a confirmation through emailUpon reading the email, I noticed the tickets went from portland to dallas/ftworth, but no conecting flight to my destination of oklahoma cityI called to find out why they gave me tickets to dallas/ftworth and not to oklahoma cityThey said thats the destination I bookedI told them no, and they had made a mistakeThey would not accept responsibility, told me to call the airline so I didThe airline said they couldnt do anything and that I needed to call the booking agencyI called them back and they refused to correct my tickets without charging me feesThis was not my mistakeThey were very rude and provided no helpNow im stuck with two round trip tickets that are useless to meWhy would I fly somewhere I never intended to go, nor need to go to
I had to cancel a reservation due to a court date change that was beyond my controlJustfly cancelled my reservation for a fee but failed to tell me that when I rebooked my flight to use my credit, I would not be able to used the website pricesBecause I had a credit I am being charge $more than what the price of the flight is on their websiteI was not told that the prices on the website were not the prices I would be paying when I rebookedSo not only did I have to pay Justfly $to cancel my reservation, I have to pay an additional $to book my new reservationThis is ridiculousSo now instead of my flight being $it is $This type of price gouging should not be allowedI should be given a full refund due to the company not properly explaining their policy
On March 28, 2016, I booked a flight through Justfly*** using my credit card (costing $in total)The flight was for July 1, 2016, flying out of Richmond, Virginia to Lisbon, Portugal (final destination), with a connection in PhiladelphiaOn June 30, 2016, I checked in for my flight onlineOn July 1st, 2016, I arrived at the Richmond airport hours before my flightThe first flight was American Flight (Richmond to Philadelphia), scheduled to depart at 5:25PMAbout an hour before the flight was scheduled to depart, those waiting for the flight were told that the flight was canceled and that all flights out of Richmond to Philadelphia that night were canceledSince I would miss my connection to Lisbon (Iberia Flight 908) and needed to be in Lisbon on time for a conference, I called Justfly*** and spoke with an agentI told her the airline had canceled the flightI asked her if I could cancel my Justfly*** reservation (since the service I paid for was not being offe
The first week of February I bought tickets to Milwaukee, from Newark, since they have a "policy" of free of charges if you cancel it within the first hoursI decided to give them a try (first and last one) we decided to drive so we could save some money, so I went ahead and canceled the reservation within the first hour
I got the confirmation e-mail, checked my credit card the next day nothing was charged, about a week after that, I checked my account again and to my surprise they made different charges for $which was pretty weird (they should make a one $601.20) calls started, the airline says they never got that reservation made, is not even on their system! Called several times to their 1-and telling me over and over they will reimburse the moneyToday, I called one more time and they blatantly asked me to file a dispute with my bankSTAY AWAY FROM THIS "COMPANY" is a proven SCAM!!!
Beware of this web based***pany and their made up rules and policiesTrying to save some money I decided to try themFirst and last time using Justfly***A mistake on a booking date costed me thousand dollarsTheir cancellation fees are outrageous,then they will pocket your money using a***bination of Airline policies and justfly made up rules making impossible to refund or use whatever is left from the money they ripped off you
Customer service agents are the worse, poor knowledge of their policies, long waiting times on the phone (2+ hours), they don't give solutions at all and you barely understand their terrible English accent
I scheduled a flight with the Justfly travel agency over the phoneI made it clear to the agent I spoke with I wanted to fly out of Dallas, TexasI look at my itinerary the following day and saw my ticket was booked flying out of HoustonI called justfly customer and explained my situationShe told me the best they can go is cancel the flight but the cancellation comes with a feeI said I wanted the fee waived since it was the fault of an agentShe started blaming me as if I scheduled it wrongShe also want over their 4hour change or cancellation policy and again tried to put total blame on meI explained the incompetent agent I spoke with never mentioned that and this is my first time using themShe claimed she'll speak to her manager about itShe got back to me and told the fee will only be reduced not waivedI've booked many flights with other companies and I have never been blamed for an agent's mistake and had a company fail to acknowledge their mistakes
A booking was made through the justfly*** website, and when the confirmation email was sent, we noticed that there was a typo on my wife's middle nameI phoned the justfly*** help desk within minutes of making the reservation, trying to get the error corrected, but days later, I have been unable to get them to correctly make the changeWhat they originally told me would be a $name change fee, has changed to a $name correction penalty fee, a $processing fee, and they are requiring me to pay the price of a new ticket, because they say that a new booking has to be made to drop letters from my wife's middle nameI have contacted Quantas times now, and while they cannot make the name change for me since the booking was made through a third party, they say that the third party can easily make the name change for the $name change feeJustfly*** refuses to allow me to conference in Quantas to walk them through making the name changeWhen I have asked to speak to a
Justfly.com will not get out of my emails even though I asked to unsubscribe me and tried calling, without any answer, off courseThis had been going on for at least six weeksHelp! I am sorry I ever contacted them
I purchased round-trip airline tickets though Justfly*** on 5/3/via telephoneWe were instructed to check the reservation over to be sure there were no errors and told we would only have hours to correct any errorsOn 5/5/I called Justfly*** to have them correct a misspelling of a nameAfter over an hour on hold (which they said would be 3-minutes) the representative came back on the phone and notified me that she was able to change the error with one airline (Sun Country) but not on our return trip with American Airlines without charging a $feeI reminded them that they allowed hours for changes and we were still within that time frame and that it was their errorWhen I asked to speak with a supervisor, she refused and said none were availableI also requested the employees name and employee number, which she also refusedShe did eventually give her first nameA second call was made to Justfly*** on 5/6/16, same game only this time they hung up on me afte
Very deceptive website Their Fairlock is not free Charged me $saying they had booked the flight But my credit card was not charged, they said it was and they also had credited my account for the flight Neither the charge or credit appears on my bill for the flight They said "Oh, if the credit is not there you need to call your credit card company" This is a very fraudulent, lying company DO NOT DO BUSINESS WITH THEM!
Tickets for a round trip flight on Delta to StMaarten purchased through Justfly*** on Ausust 8, Total price $Flight was cancelled due to Hurricane Irma in SeptemberCalled Justfly on September 12th but told October tickets could not be handled until after 09/30/Called back on Oct4th and told by repI would receive a full refund to my credit cardA week later received an e-mail giving me different informationI was told $would be deducted as an airline fee for cancelling my trip and $would be charged by Justfly as a modification fee for cancelling my flightI was told by a supervisor, ***, at Justfly that the airlines had not cancelled the flight into StMaarten on the 7th but a check with Delta advised the flight was cancelledI made calls to Justfly and was given different information by each person and on 10/21/the representative hung up on me when I asked to speak with a supervisor
In the U.S., airlines and travel agencies follow standard practices wherein if a non-refundable airfare is purchased typically the customer will receive a credit for cancelling their reservationThereafter the customer may or may not be charged a fee against the credit to book another flight with the same airline within a year's timeThis business Justfly*** presents itself in the airfare vendor model, but it is overcharging exorbitant fees to the detriment of its customers, and these fees are not clearly disclosed in purchasing the non-refundable airfaresIn December 2016, I purchased two airfares totaling approx$total for my daughter and me to travel from Los Angeles to Spokane round trip for a volleyball tournament taking place in 23-March My daughter injured herself during a tournament this past weekend and until she is cleared by her doctor, she cannot travel or competeWe therefore had to cancel the entire tripI have documentation from my daughter's orthoped
On Feb I made a reservation to fly from Norfolk,Va to Tampa, FlLater that day I call justfly.com to cancel my reservation, my purchase price for the ticket and Cancelation Insurance was $The agent inform me that my refund will be $226.45, when I with my bank no refund for the that amount has postedI then call justfly.com to ask about my refund, and the agent told me that I wouldn't be getting a refundThis conversation took in or around I believe 12th of February, I spoke with supervisor Jino 3407.She told me that I did cancel my flight but the agent didn't put it in the system, my flight was schedule to leave on the FebThe supervisor told me to call American Airlines to get my refund, I call AA and told me to go back to justfly.comSo this the reason I'm contacting your agencies to help me, please help to get my refund
Due to recent earthquakes, I was forced to cancel two plane tickets to Mexico City for the last weekend of September A friend and I were going to visit her home but her parents advised us not to come because of how bad things wereI called Justfly and talked to them about my situation and I was told that if I cancelled, It would cost me an additional $($per ticket) because I would be filing and a claimThey also told me that the claim would reimburse me for this feeUnfortunately, my claim was denied by the insurance company and now I'm down not only the $for the tickets but an extra $on top of thatI called Justfly just a few moments ago and they said that the they would not refund me the cancellation feeI asked for a supervisor for further explanation and she explained that they don't issue refunds and it's at the customers own risk to file a claimI explained to her that this was the first time I had heard this and that I was advised by a justly to proce
Travel tickets from StLouis to Paris, France purchased from ***Injury to wife caused us to cancel tripCanceled purchased tickets within hours of purchaseWe we given several fees on our credit card statement that did not appear on initial purchase invoiceThe list of fees are needed to submit to travel insurance for our cancelation claimContacted *** on September 27, requesting a detailed statement of fees from customer service representative GemaGema informed me that the statement would be emailed within hours of requestOn October 6, another request was made by emailing *** at ***I have not yet received the detailed invoice from ***
I bought tickets for people to fly to Colombia from Feb to Feb 2017, using Delta AirlinesThe total bill came to around $Unbeknownst to me, my bank (Advantage FCU, in Rochester NY) only allows online purchases of up $1500, so the charge was never clearedBy the time Justfly emailed me to tell me my flight didn't go through, my bank was already closedI didn't know about this purchase limit, so I wanted to talk to my bank firstSunday comes, they email me again to check in, but all banks are closed on SundayMonday rolls around, all tickets have been cancelledLooking at my bank account online, Delta still has holding charges on of the tickets, and they claim they didn't cancelWhen I called Justfly's customer service department (which was rude and unhelpful), they told me that they didn't cancel the charges, they simply never went throughThis has left me with three holding charges on my account (when it should be 4), a deficit of over $on my accou
My parents bought tickets through JustFly for *** *** to fly from San Francisco to Copenhagen this July 9, Unfortunately my father had a major heart issue (His heart stopped, requiring CPR for over a minute until his pacemaker shocked him into rhythm), he was hospitalized, and his doctor said absolutely he can not take this trip We cancelled our tickets June 22, 2016, explaining the circumstances, and had the doctor fill out the needed paperwork We asked for a conformation email that the trip was cancelled and how much the refund would be so the flight insurance company would refund the rest We were told by Justfly it would be sent out the next day, and that it would be to weeks for the refund They never sent us the cancellation email even after countless calls We are always be told it will be sent, and when we call back asking for supervisor, we stay on line for an hour with the representative checking back every minutes stating no supervisor is available Justfly then offers to have supervisor call us in hour time frame, but it never happens, although they send emails that they tried (but there is no call on my phone) We must have called them over ten times and each time the same scenario They told us that because *** *** (***) has not refunded t the money to them, they cannot send email or our refund until that happens I called ***, and was told not only was the money immediately refunded to Justfly, but that usually this company holds on to the money until right before *** needs to issue the tickets The last time I called and told them this, I was told now it would take weeks to get an email or a refund from Justfly showing our trip had been cancelled I finally had my bank reverse the charges because Justfly is lying and not going to return our money Of note, because they would not issue how much of a refund we would get, I can not ask the insurance for the balance This was a big expense for my parents who live on a fixed income, and my father's failing health made dealing with Justfly even worse They are unethical Now I read multiple complaints about this company and see that you have over 1,complaints made against them I want to warn other consumers NOT to use them
This company is complete fraudPlease be aware
On March 24, 2017, around PM (EST) I had called to purchase airline tickets fr international travelAfter seeing a 'good price' offered, I had decided to purchase of the ticketsI had provided my information (name, date of birth, credit card number etc) for the ticketsThe representative told me over the phone that I will receive my tickets within few minutes by emailAfter and half hour later at 6:pm I had called them and informed that, I haven't received my ticketsThen I finally received the tickets by email at 7:PMAfter verifying the tickets, I have seen that the representative has my Son's name incorrectly written in the ticketAlso, as my son is an infant, I had requested that my seats be assignedAfter seeing the seats are not assigned and the error in my son's name, I called Justfly.com at 9:pm to tell them they got the name wrong and didn't assign the seatsBecause of that, I am told them to cancel the tickets as I am still within their hours cancellation policyI am cancelling within hours of receiving the ticketsBut they were telling me I am over the hours limit by minutes from the time I called themThey do not want to take any responsibility of the fact that, they took almost hours to send me the tickets from the time I called
Then I called my bank and stopped the paymentThen justfly.com used a different name to charge my cardStay away from Justfly.com so that you dont have to go through this hassle I went through
On 3/14/I purchased two tickets for Thailand thru Justly*** for the travel dates of 4/8/to 4/18/by Air China the next day after purchase I realized I had booked my ticket under *** *** *erez my full name and later realized my passport was under just *** *** my married nameThe easiest solution I thought was to call the airline and ask to have the last name *** removed from the ticketI called the airline and I was on hold for about minuted before the agent came back on the line and told me they would have to contact the airline to see if this change was possibleI was told they would call me back within 24hrsI never received a call back I called back days later to check on the status and I was informed that the airline only allowed a letter change and since it was a whole last name being changed they could not do thatI was told I would have to purchade a whole new ticket at the new price to make that changeI asked to speak to a manager and I was pu
I booked my return tickets to India (Air India airlines) through justfly*** on 07/18/for $But on 11/30/I was informed from airlines that the scheduled was changed for the flight, but the new schedule was not feasible for me so I cancelled the flight and due to Airline initiated changes, I was eligible for full refund, the Airlines accepted my desire to cancel and approved to give me full refund and just fly customer service told me that I will get the full refund within weekBut today is 3/4/( weeks since full refund accepted) and still I have not received my refundI have called justfly customer service about times last month but every time they are giving me excuse that Air India is not giving them email response to sanction refund, but I contacted Air India and they said that to sanction refund justfly*** only requires waiver code which they have already given to just fly and can also give it again if they callBut Justfly customer service are not ready
Purchased airline tickets from portland to oklahoma city online through their websiteAfter completing purchase I received a confirmation through emailUpon reading the email, I noticed the tickets went from portland to dallas/ftworth, but no conecting flight to my destination of oklahoma cityI called to find out why they gave me tickets to dallas/ftworth and not to oklahoma cityThey said thats the destination I bookedI told them no, and they had made a mistakeThey would not accept responsibility, told me to call the airline so I didThe airline said they couldnt do anything and that I needed to call the booking agencyI called them back and they refused to correct my tickets without charging me feesThis was not my mistakeThey were very rude and provided no helpNow im stuck with two round trip tickets that are useless to meWhy would I fly somewhere I never intended to go, nor need to go to
I had to cancel a reservation due to a court date change that was beyond my controlJustfly cancelled my reservation for a fee but failed to tell me that when I rebooked my flight to use my credit, I would not be able to used the website pricesBecause I had a credit I am being charge $more than what the price of the flight is on their websiteI was not told that the prices on the website were not the prices I would be paying when I rebookedSo not only did I have to pay Justfly $to cancel my reservation, I have to pay an additional $to book my new reservationThis is ridiculousSo now instead of my flight being $it is $This type of price gouging should not be allowedI should be given a full refund due to the company not properly explaining their policy
On March 28, 2016, I booked a flight through Justfly*** using my credit card (costing $in total)The flight was for July 1, 2016, flying out of Richmond, Virginia to Lisbon, Portugal (final destination), with a connection in PhiladelphiaOn June 30, 2016, I checked in for my flight onlineOn July 1st, 2016, I arrived at the Richmond airport hours before my flightThe first flight was American Flight (Richmond to Philadelphia), scheduled to depart at 5:25PMAbout an hour before the flight was scheduled to depart, those waiting for the flight were told that the flight was canceled and that all flights out of Richmond to Philadelphia that night were canceledSince I would miss my connection to Lisbon (Iberia Flight 908) and needed to be in Lisbon on time for a conference, I called Justfly*** and spoke with an agentI told her the airline had canceled the flightI asked her if I could cancel my Justfly*** reservation (since the service I paid for was not being offe
The first week of February I bought tickets to Milwaukee, from Newark, since they have a "policy" of free of charges if you cancel it within the first hoursI decided to give them a try (first and last one) we decided to drive so we could save some money, so I went ahead and canceled the reservation within the first hour
I got the confirmation e-mail, checked my credit card the next day nothing was charged, about a week after that, I checked my account again and to my surprise they made different charges for $which was pretty weird (they should make a one $601.20) calls started, the airline says they never got that reservation made, is not even on their system! Called several times to their 1-and telling me over and over they will reimburse the moneyToday, I called one more time and they blatantly asked me to file a dispute with my bankSTAY AWAY FROM THIS "COMPANY" is a proven SCAM!!!
Beware of this web based***pany and their made up rules and policiesTrying to save some money I decided to try themFirst and last time using Justfly***A mistake on a booking date costed me thousand dollarsTheir cancellation fees are outrageous,then they will pocket your money using a***bination of Airline policies and justfly made up rules making impossible to refund or use whatever is left from the money they ripped off you
Customer service agents are the worse, poor knowledge of their policies, long waiting times on the phone (2+ hours), they don't give solutions at all and you barely understand their terrible English accent
I scheduled a flight with the Justfly travel agency over the phoneI made it clear to the agent I spoke with I wanted to fly out of Dallas, TexasI look at my itinerary the following day and saw my ticket was booked flying out of HoustonI called justfly customer and explained my situationShe told me the best they can go is cancel the flight but the cancellation comes with a feeI said I wanted the fee waived since it was the fault of an agentShe started blaming me as if I scheduled it wrongShe also want over their 4hour change or cancellation policy and again tried to put total blame on meI explained the incompetent agent I spoke with never mentioned that and this is my first time using themShe claimed she'll speak to her manager about itShe got back to me and told the fee will only be reduced not waivedI've booked many flights with other companies and I have never been blamed for an agent's mistake and had a company fail to acknowledge their mistakes
A booking was made through the justfly*** website, and when the confirmation email was sent, we noticed that there was a typo on my wife's middle nameI phoned the justfly*** help desk within minutes of making the reservation, trying to get the error corrected, but days later, I have been unable to get them to correctly make the changeWhat they originally told me would be a $name change fee, has changed to a $name correction penalty fee, a $processing fee, and they are requiring me to pay the price of a new ticket, because they say that a new booking has to be made to drop letters from my wife's middle nameI have contacted Quantas times now, and while they cannot make the name change for me since the booking was made through a third party, they say that the third party can easily make the name change for the $name change feeJustfly*** refuses to allow me to conference in Quantas to walk them through making the name changeWhen I have asked to speak to a