justfl*** is very convenient especially to those who are busy with their work and have little time to take care of booking flights and hotels for their upcoming holidaythe website is simple and easy to navigatebut the best thing I like about it is the fast processing of the bookingsi got my flight confirmation within minutes and encountered no problem during the flight itselfnot to mention the cheap air farei was expecting something negative becof some reviews i've read but in the end, everything turned out to be okaywould book with them again
The main problem is that the operator cancelled my airlines ticket and charged me 75$ when I told him to hold off because I wanted to speak to the supervisorI gave Cey (operator) my three digit number on the back of my card, then quickly stated that I want him to hold off until I speak to the supervisorThen he goes “it’s already been submitted and there’s nothing I can do”My second problem include the absolutely horrifying customer service I received from not only the operator but the supervisor *** ** ***as wellThe supervisor kept talking over me and when I requested to speak to her manager she refused and stated it was against her policy to let me talk to any management personnel to make aware of my horrible customer service experienceLastly, I requested the supervisor to investigate the situation regarding the cancellation and I still haven’t received a call back
Miscommunication from Justfly (regarding departure time, I could not locate email confirmation of the trip; in fact there was little interest by Justfly to communicate the itineraryI was instead bombarded by advertising offers for the same itinerary I had already purchasedMy trip was interrupted due miscommunication with the airline of boarding timeThere was a change of time that I was not informed of, so my outgoing flight was interruptedJustFly then promised to rebook the outgoing flight because I had a changeable flight and also I had purchased travel insuranceFor two days I received no return calls from Jusfly, I had been promised that rebooking would occur as soon as the airline provided a rebooking code"At the same time I was notified that there would be a rebook fee of $plusI was desperate to get a flight (family illness) and I agreed because my incoming flight back to the US would remain intact with a return date of 4/30/The airline rebooking code story
I booked two tickets for me and my wife on *** which I had to cancel due to change in travel plansThe website directed me to call their customer service number as I tried to cancel the ticket myself from their websiteSo I called and cancelled the ticket without any issuesSpecifically the agent said that I will be receiving a "full refund" within 2-business days without mentioning any fees or penalties, which is what I expected based on the common practice of airlines and online travel agents in the USSpecifically the agent used the "full refund" term multiple times as she was confirming my intention to cancel the flight
One day later, when I checked my account on *** I noticed a receipt that shows a $change fee ($per person), which is apparently a cancellation fee that I was never told about Had I known about the fee I would have kept my reservationThis is a clear case of misleading the consumer by not disclosing important information regarding
Booked a flight to Houston From Santa RosaI had to move the reservation to the next month due to my daughters graduation being movedMy insurance policy that I purchased was denied although it was in their policy that that would be coveredI called to cancel recieved a phone call back from a number I asked if I was speaking with American Airlines rep they replied yesThe fees that Just Fly had told me was $per person to rebook plus a $fee for cancelingThe person that said they were from American airlines stated that it would only be $a person and that I would have a creditI called American airlines to rebook they stated that they never talked to me so I called Just Fly I asked if they had record of talking to me the previous day which they didI explained what the person told me the day before that it was a Just Fly rep claiming that they were from American AirlinesJust Fly lied said they were a rep from American Airlines so they charged me $to cancel the
I had booked with Justfly in the past with no issuesEarlier this year, I had found a great price for a round trip flight to ParisPrior to booking, I called Justfly to verify the cancellation policy as the trip I booked was in December and I was unsure if I would be able to make the flightThey quoted me approximately $for the fee and that there were no other strings attachedThis was fair enough to me so I booked the tripUnfortunately I was informed of a destination wedding that I was to be a part of during the week that I bookedI decided that I would eat the loss, cancel my flight, and book the trip for another time in SeptemberI called once again to verify the terms and the $fee was once again mentionedHowever, after canceling my flight, I was not given any money back but instead given flight creditThis did not bother me as I was planning on rescheduling the trip regardlessAfter searching for flights with my credit I found that the flights were significantly
Only giving one star because I have to give at least one star Had a horrible experience with JustFly.com and will not use them again Was redirected to a flight through them from Kayak.com After "booking" the flights the first time, an email was sent stating that there was a problem with the payment method When we tried to rectify it, they cancelled the reservation I then called them directly to book the same itinerary, to which they said they handled it and I'd receive a receipt and itinerary in 24hours Instead, I got another email within minutes stating there was a problem processing payment I tried another card, (both were AmEx), called to double-check, and this customer service agent said I needed to call AmEx and have them approve the transaction I thought this was weird, but we did it anyway, there was no problem on our bank's end, they had seen a $transaction pending from JustFly, but they were doing nothing to block the charge My husband called them back to tell them this, they said they would process the payment and we'd get the receipt and itinerary in hours Wellhours later, still nothing, I've spent about an hour on the phone with them now, half of it waiting to talk to a supervisor after the customer support rep gave me the same run around and they still cannot process the payment They even admitted it's not our card They are a scam, stay away
I purchased an international flight with justfly*** on November 5th Due to a death in the family I was not able to travel and cancelled the reservation within hrs of the purchaseWhen I called to cancel I was told to send in a death certificate and proof of relationship in order to get a full refundAll of the documentation was sent and on November they told me that all was received and that it would take to weeks to receive a refund on the credit card usedweeks have passed and after being on hold for long periods of time (2hrs total) I was told that I needed to wait about more billing cycles in order to now receive a check on the mail with the refundWhen I asked the supervisor to send me an email stating all of this because I needed to have it in writing she agreed to do it but never ended up doing it and hung up on my face when I asked her for her name again
I booked a flight for my son on Justfly.com, at each selection on their website there was a nice, clear free hr free cancellation...This writer pressed on the information icon(i) next to the" free hr cancellation"This is where I read: If you ever need to make changes to your travel plans, we've got you coveredThe important part that stuck out to me was: Within hours of purchase, you can choose to cancel your booking for free no questions asked!This is clearly seen on justfly.com's websiteI called within the hours to cancel the reservation, I spoke to a woman representing Justfly.com that did not know what she was doing, *** Canada, spoke to me and ended up transferring me to *** a "Supervisor" she was also good at putting me on hold and eventually hanging upAll in all, the problemWAS NOT resolved, I called back and cancelled the reservation with a man named *** , I was told I would not get my money back and *** airlines would be dealing with m
On 10/24/I purchased round trip flight tickets, flights total due to stop each way, from Justfly***The flights were on Emirates Airline from 11/16/to 12/13/At the time of the purchase I was given the option to pay about $per person to choose the seats on all four flightsSince one of the passengers has a medical issue with his legs, he has to frequently get up and walk aroundEspecially that of the flights were over 14hrsI was happy to choose my desired seatsI opted for the option and chose my desired seats, screenshot attached of the conformation emailI had chosen seats that were close to the front of the airplane and in the middle row, the row with seatsOn all flights I had chosen one isle seat and the other just right next to itThese were the best seat combination that would allow the passengers not to be interrupted by neighboring passengers getting up and also allowing them easy access to get up and walk around at their will3-days
Prior to booking flights on 10/28/through Justfly*** * *** their customer support line and was assisted by what at that time I thought was an good agentHe helped me select the flights I wanted and when I specifically asked about your cancellation policy I was told there would be no charge and a full refund if I cancelled within hours, he recommended purchasing the insurance as added protectionI then went online and ticketed the flightsOn 10/29/I attempted to cancel these tickets with their representative Ino and was extremely disappointed by his lack of professionalism and rude attitudeHe advised that there is no hr cancellation policy, and there would be a $charge per ticket and a credit issued in the amount of $to be used to fly with the same airline within days, despite me having purchased the insurance that was recommended when I inquired over the phone prior to booking the flightI requested a supervisor and this took over an hour hold time t
JustFly*** advertised and continues to advertise a cheaper rate for airline ticketsWhen I proceeded to purchase tickets, entered credit card information, and passenger information it then made we aware that the tickets had gone up in priceWhile I understood this can occur, each time I refreshed the page or opened it a new browser the same price (that they stated had increased) was advertisedThey were falsely advertising flights for $- upon checkout the flights went up to $330.55/piece (increasing by $71.55)I purchased the tickets, checked back on the justfly*** website minutes later where the prices were still showing at $Even a day later, the price is still advertised at $- if there are no tickets left at this price it is considered advertisingI feel as if I should be refunded for the differenceMy total original purchase price (from the original advertised price of $259) would have been $582.86, actual purchase price was $in which case they
This company is the worstThey do not care about their customers at allThey gave me the wrong information about a flight which led me to purchase the ticketWhen I called because the airline told me that my ticket didn't include the baggage as the *** agent had told me it did, they didn't want to admit their error at allThey kept repeating the same lines over and over againI had to pay over $extra because one of their agents gave me information, RIDICULOUS!
Customer service is not returning my calls , refusing to refund my money blaming everything on airlineI contacted the airline and they said the even have a note on thier behalf saying im eligible for a refund so its their(just fly )customer service refusing to followup with my caseMy justfly ref.# is ***Thank you in advance for your help gh
I bought a round trip ticket from Justfly*** for 2,from USA to Mumbai IndiaWhen in Mumbai, I wanted to add few more days to stay there, but the Agent would not allow me to find a seatThe Agent convinced me to buy another ticket, so thinking that I would get credit from my original ticket, I bought another ticket for on January 4, After printing the ticket, I found out that I did not like long overlap transit hours, so I called them back to cancel the ticketAgent promised me to give a me refund ( I mailed to you a copy of that e-mail.) I suspect this time, that Justfly might be a fraudSo I bought a ticket from another Agent back home to US., because I had no other choiceI called Justfly to send me a confirmation number to my e-mail for my refund, One agent says yes but I did not find confirmation e-mail for my refundI called several times to Justfly*** and talked different Agents, but no one will confirm a refundAgents are concerned more about selling
I made a mistake in booking my flight and was charged $to modify only one leg of the trip as the return leg was restrictedWhen prompted to find new dates the web portal did not specify that both revised dates did not workUnder the assumption that my flight change was ok I pressed submit and a processing prompt popped up and after mins it indicated that it was unable to process my purchase BUT when I checked on my itinerary the first leg was modified but the return leg was notIf I knew the $change fee was only for one leg I wouldn't have gone through with the purchaseNow i'm paying $for a one-way trip from Boston to LA flying economy...enough saidI will never use them again and urge others to take screen shots of every stage of the purchase if you do use them
Dear Sir/Madam, Reference: JustFly Booking Number: *** Transaction Date: Sat December Airline confirmation *** I booked my a flight and cancelled within an HOUR on December I was assured by your agent that the flight had been cancelled and my refund will be due within TWO to TEN daysOn January I had not received my refund so called an agent Alison and a Supervisor *** to follow up on why the refund had not been receivedThey said the Agent on that date (December 2016) did not complete the cancellationThis is in spite of the fact that she assured me categorically on that date that she had cancelled the reservation and the refund was due between TWO & TEN daysTHIS IS ABSOLUTELY UNACCEPTABLEI hereby request my REFUNDLooking forward to your expedited response! Thanks!
I booked with Justfly*** and it said hour free cancellation, I made this reservation for my daughter, June 16th at 1:pm, today I wanted to cancel it is June 17th 11:PMThe day I made my reservation I called in and talked to a sales representative and asked her specifically that if I was too cancelled would I be able to cancel with no such penaltyShe told me that there would be not fees at all and that I would get my money back, no problemToday I had to forcefully cancel my flight because Panama (which is where we were flying) is having a flu epidemic that is fatal to children and elders, my daughter is a child and I did not want her to be exposed to thatAll in all I called before the hours and I was charged $75! The website and sales team said I would not be charged at all if I cancelled before hours !
I contacted Justfly to book reservations on a flight to Cape Town from New York and from Johannesburg to New YorkDeparting on December 24, and returning on January 13, The company in booking the flight spelled our last name incorrectly as POLIMIt should have been POLINAfter numerous phone calls, emails and iPhone picture of my passbook pages the company refuses to make the change unless compensation of $is madeI did not receive an email confirming the flight detailsOnly after receiving information on May 1, did I note the error and tried to resolve the problemThis company informs the user on their webpage that corrections can be made but in fact it cannotI have viewed many complaints with this company but this company has not changed their practice of not providing customers the service they should receive
on may 15th, I had to cancel an international flight reservation with *** (all over the phone) and I agreed to and was charged a $cancellation feei was told I had months to rebook the flight with the same airlinesi agreed to this because I head to bangkok twice a year so I knew I could use the $1,crediti called on november 19th to use this crediti had pulled up several flight options from their website leaving in january of 2018, averaging at $they're now saying that I cannot book any of these flights because those are only for new reservations rather than a rebooking and only giving me options that range in the $rangewhen I initially canceled my flight there were no regulations mentioned, other than the time frame for claiming my credit and that I needed to use the same airlinesi also paid the $to cancel the flight which would make me think that this should be a new bookingthey're being very cryptic and shady and I was real dishearte
justfl*** is very convenient especially to those who are busy with their work and have little time to take care of booking flights and hotels for their upcoming holidaythe website is simple and easy to navigatebut the best thing I like about it is the fast processing of the bookingsi got my flight confirmation within minutes and encountered no problem during the flight itselfnot to mention the cheap air farei was expecting something negative becof some reviews i've read but in the end, everything turned out to be okaywould book with them again
The main problem is that the operator cancelled my airlines ticket and charged me 75$ when I told him to hold off because I wanted to speak to the supervisorI gave Cey (operator) my three digit number on the back of my card, then quickly stated that I want him to hold off until I speak to the supervisorThen he goes “it’s already been submitted and there’s nothing I can do”My second problem include the absolutely horrifying customer service I received from not only the operator but the supervisor *** ** ***as wellThe supervisor kept talking over me and when I requested to speak to her manager she refused and stated it was against her policy to let me talk to any management personnel to make aware of my horrible customer service experienceLastly, I requested the supervisor to investigate the situation regarding the cancellation and I still haven’t received a call back
Miscommunication from Justfly (regarding departure time, I could not locate email confirmation of the trip; in fact there was little interest by Justfly to communicate the itineraryI was instead bombarded by advertising offers for the same itinerary I had already purchasedMy trip was interrupted due miscommunication with the airline of boarding timeThere was a change of time that I was not informed of, so my outgoing flight was interruptedJustFly then promised to rebook the outgoing flight because I had a changeable flight and also I had purchased travel insuranceFor two days I received no return calls from Jusfly, I had been promised that rebooking would occur as soon as the airline provided a rebooking code"At the same time I was notified that there would be a rebook fee of $plusI was desperate to get a flight (family illness) and I agreed because my incoming flight back to the US would remain intact with a return date of 4/30/The airline rebooking code story
I booked two tickets for me and my wife on *** which I had to cancel due to change in travel plansThe website directed me to call their customer service number as I tried to cancel the ticket myself from their websiteSo I called and cancelled the ticket without any issuesSpecifically the agent said that I will be receiving a "full refund" within 2-business days without mentioning any fees or penalties, which is what I expected based on the common practice of airlines and online travel agents in the USSpecifically the agent used the "full refund" term multiple times as she was confirming my intention to cancel the flight
One day later, when I checked my account on *** I noticed a receipt that shows a $change fee ($per person), which is apparently a cancellation fee that I was never told about Had I known about the fee I would have kept my reservationThis is a clear case of misleading the consumer by not disclosing important information regarding
Booked a flight to Houston From Santa RosaI had to move the reservation to the next month due to my daughters graduation being movedMy insurance policy that I purchased was denied although it was in their policy that that would be coveredI called to cancel recieved a phone call back from a number I asked if I was speaking with American Airlines rep they replied yesThe fees that Just Fly had told me was $per person to rebook plus a $fee for cancelingThe person that said they were from American airlines stated that it would only be $a person and that I would have a creditI called American airlines to rebook they stated that they never talked to me so I called Just Fly I asked if they had record of talking to me the previous day which they didI explained what the person told me the day before that it was a Just Fly rep claiming that they were from American AirlinesJust Fly lied said they were a rep from American Airlines so they charged me $to cancel the
I had booked with Justfly in the past with no issuesEarlier this year, I had found a great price for a round trip flight to ParisPrior to booking, I called Justfly to verify the cancellation policy as the trip I booked was in December and I was unsure if I would be able to make the flightThey quoted me approximately $for the fee and that there were no other strings attachedThis was fair enough to me so I booked the tripUnfortunately I was informed of a destination wedding that I was to be a part of during the week that I bookedI decided that I would eat the loss, cancel my flight, and book the trip for another time in SeptemberI called once again to verify the terms and the $fee was once again mentionedHowever, after canceling my flight, I was not given any money back but instead given flight creditThis did not bother me as I was planning on rescheduling the trip regardlessAfter searching for flights with my credit I found that the flights were significantly
Only giving one star because I have to give at least one star Had a horrible experience with JustFly.com and will not use them again Was redirected to a flight through them from Kayak.com After "booking" the flights the first time, an email was sent stating that there was a problem with the payment method When we tried to rectify it, they cancelled the reservation I then called them directly to book the same itinerary, to which they said they handled it and I'd receive a receipt and itinerary in 24hours Instead, I got another email within minutes stating there was a problem processing payment I tried another card, (both were AmEx), called to double-check, and this customer service agent said I needed to call AmEx and have them approve the transaction I thought this was weird, but we did it anyway, there was no problem on our bank's end, they had seen a $transaction pending from JustFly, but they were doing nothing to block the charge My husband called them back to tell them this, they said they would process the payment and we'd get the receipt and itinerary in hours Wellhours later, still nothing, I've spent about an hour on the phone with them now, half of it waiting to talk to a supervisor after the customer support rep gave me the same run around and they still cannot process the payment They even admitted it's not our card They are a scam, stay away
I purchased an international flight with justfly*** on November 5th Due to a death in the family I was not able to travel and cancelled the reservation within hrs of the purchaseWhen I called to cancel I was told to send in a death certificate and proof of relationship in order to get a full refundAll of the documentation was sent and on November they told me that all was received and that it would take to weeks to receive a refund on the credit card usedweeks have passed and after being on hold for long periods of time (2hrs total) I was told that I needed to wait about more billing cycles in order to now receive a check on the mail with the refundWhen I asked the supervisor to send me an email stating all of this because I needed to have it in writing she agreed to do it but never ended up doing it and hung up on my face when I asked her for her name again
I booked a flight for my son on Justfly.com, at each selection on their website there was a nice, clear free hr free cancellation...This writer pressed on the information icon(i) next to the" free hr cancellation"This is where I read: If you ever need to make changes to your travel plans, we've got you coveredThe important part that stuck out to me was: Within hours of purchase, you can choose to cancel your booking for free no questions asked!This is clearly seen on justfly.com's websiteI called within the hours to cancel the reservation, I spoke to a woman representing Justfly.com that did not know what she was doing, *** Canada, spoke to me and ended up transferring me to *** a "Supervisor" she was also good at putting me on hold and eventually hanging upAll in all, the problemWAS NOT resolved, I called back and cancelled the reservation with a man named *** , I was told I would not get my money back and *** airlines would be dealing with m
On 10/24/I purchased round trip flight tickets, flights total due to stop each way, from Justfly***The flights were on Emirates Airline from 11/16/to 12/13/At the time of the purchase I was given the option to pay about $per person to choose the seats on all four flightsSince one of the passengers has a medical issue with his legs, he has to frequently get up and walk aroundEspecially that of the flights were over 14hrsI was happy to choose my desired seatsI opted for the option and chose my desired seats, screenshot attached of the conformation emailI had chosen seats that were close to the front of the airplane and in the middle row, the row with seatsOn all flights I had chosen one isle seat and the other just right next to itThese were the best seat combination that would allow the passengers not to be interrupted by neighboring passengers getting up and also allowing them easy access to get up and walk around at their will3-days
Prior to booking flights on 10/28/through Justfly*** * *** their customer support line and was assisted by what at that time I thought was an good agentHe helped me select the flights I wanted and when I specifically asked about your cancellation policy I was told there would be no charge and a full refund if I cancelled within hours, he recommended purchasing the insurance as added protectionI then went online and ticketed the flightsOn 10/29/I attempted to cancel these tickets with their representative Ino and was extremely disappointed by his lack of professionalism and rude attitudeHe advised that there is no hr cancellation policy, and there would be a $charge per ticket and a credit issued in the amount of $to be used to fly with the same airline within days, despite me having purchased the insurance that was recommended when I inquired over the phone prior to booking the flightI requested a supervisor and this took over an hour hold time t
JustFly*** advertised and continues to advertise a cheaper rate for airline ticketsWhen I proceeded to purchase tickets, entered credit card information, and passenger information it then made we aware that the tickets had gone up in priceWhile I understood this can occur, each time I refreshed the page or opened it a new browser the same price (that they stated had increased) was advertisedThey were falsely advertising flights for $- upon checkout the flights went up to $330.55/piece (increasing by $71.55)I purchased the tickets, checked back on the justfly*** website minutes later where the prices were still showing at $Even a day later, the price is still advertised at $- if there are no tickets left at this price it is considered advertisingI feel as if I should be refunded for the differenceMy total original purchase price (from the original advertised price of $259) would have been $582.86, actual purchase price was $in which case they
This company is the worstThey do not care about their customers at allThey gave me the wrong information about a flight which led me to purchase the ticketWhen I called because the airline told me that my ticket didn't include the baggage as the *** agent had told me it did, they didn't want to admit their error at allThey kept repeating the same lines over and over againI had to pay over $extra because one of their agents gave me information, RIDICULOUS!
Customer service is not returning my calls , refusing to refund my money blaming everything on airlineI contacted the airline and they said the even have a note on thier behalf saying im eligible for a refund so its their(just fly )customer service refusing to followup with my caseMy justfly ref.# is ***Thank you in advance for your help gh
I bought a round trip ticket from Justfly*** for 2,from USA to Mumbai IndiaWhen in Mumbai, I wanted to add few more days to stay there, but the Agent would not allow me to find a seatThe Agent convinced me to buy another ticket, so thinking that I would get credit from my original ticket, I bought another ticket for on January 4, After printing the ticket, I found out that I did not like long overlap transit hours, so I called them back to cancel the ticketAgent promised me to give a me refund ( I mailed to you a copy of that e-mail.) I suspect this time, that Justfly might be a fraudSo I bought a ticket from another Agent back home to US., because I had no other choiceI called Justfly to send me a confirmation number to my e-mail for my refund, One agent says yes but I did not find confirmation e-mail for my refundI called several times to Justfly*** and talked different Agents, but no one will confirm a refundAgents are concerned more about selling
I made a mistake in booking my flight and was charged $to modify only one leg of the trip as the return leg was restrictedWhen prompted to find new dates the web portal did not specify that both revised dates did not workUnder the assumption that my flight change was ok I pressed submit and a processing prompt popped up and after mins it indicated that it was unable to process my purchase BUT when I checked on my itinerary the first leg was modified but the return leg was notIf I knew the $change fee was only for one leg I wouldn't have gone through with the purchaseNow i'm paying $for a one-way trip from Boston to LA flying economy...enough saidI will never use them again and urge others to take screen shots of every stage of the purchase if you do use them
Dear Sir/Madam, Reference: JustFly Booking Number: *** Transaction Date: Sat December Airline confirmation *** I booked my a flight and cancelled within an HOUR on December I was assured by your agent that the flight had been cancelled and my refund will be due within TWO to TEN daysOn January I had not received my refund so called an agent Alison and a Supervisor *** to follow up on why the refund had not been receivedThey said the Agent on that date (December 2016) did not complete the cancellationThis is in spite of the fact that she assured me categorically on that date that she had cancelled the reservation and the refund was due between TWO & TEN daysTHIS IS ABSOLUTELY UNACCEPTABLEI hereby request my REFUNDLooking forward to your expedited response! Thanks!
I booked with Justfly*** and it said hour free cancellation, I made this reservation for my daughter, June 16th at 1:pm, today I wanted to cancel it is June 17th 11:PMThe day I made my reservation I called in and talked to a sales representative and asked her specifically that if I was too cancelled would I be able to cancel with no such penaltyShe told me that there would be not fees at all and that I would get my money back, no problemToday I had to forcefully cancel my flight because Panama (which is where we were flying) is having a flu epidemic that is fatal to children and elders, my daughter is a child and I did not want her to be exposed to thatAll in all I called before the hours and I was charged $75! The website and sales team said I would not be charged at all if I cancelled before hours !
I contacted Justfly to book reservations on a flight to Cape Town from New York and from Johannesburg to New YorkDeparting on December 24, and returning on January 13, The company in booking the flight spelled our last name incorrectly as POLIMIt should have been POLINAfter numerous phone calls, emails and iPhone picture of my passbook pages the company refuses to make the change unless compensation of $is madeI did not receive an email confirming the flight detailsOnly after receiving information on May 1, did I note the error and tried to resolve the problemThis company informs the user on their webpage that corrections can be made but in fact it cannotI have viewed many complaints with this company but this company has not changed their practice of not providing customers the service they should receive
on may 15th, I had to cancel an international flight reservation with *** (all over the phone) and I agreed to and was charged a $cancellation feei was told I had months to rebook the flight with the same airlinesi agreed to this because I head to bangkok twice a year so I knew I could use the $1,crediti called on november 19th to use this crediti had pulled up several flight options from their website leaving in january of 2018, averaging at $they're now saying that I cannot book any of these flights because those are only for new reservations rather than a rebooking and only giving me options that range in the $rangewhen I initially canceled my flight there were no regulations mentioned, other than the time frame for claiming my credit and that I needed to use the same airlinesi also paid the $to cancel the flight which would make me think that this should be a new bookingthey're being very cryptic and shady and I was real dishearte