This company is a scamThey have no intention of issuing refunds or creditsThey will issue you a credit and not allow you to use itThe website wouldn't allow me to use my credit and when I call they transfer me to a hold music line that is literally indefiniteWe are talking hoursI just lost $by using this companyThey need to go our of business and stop screwing people over
booked a flight to LHRthe booking was fast and easy to do because the website was simple and easy to useflight was okay and on timei didn't experience any problems while waiting for the flight to be confirmed and during the day of the flight itself
Back in November 2017, I booked a flight with this company The reason was that my sister was sick and dying As I was cancelling the flight, the operator told me that I could use my credit for a future flght but I needed to pay an additional $150, I was not told that I there were restrictions or that I had to pay extra for future flights My understanding was that I could use the credit I was going to be given for future travel I agree and paid the additional fee
I received an email indicating that I have a credit and I tried many times (over times) to book a flight using their website Every single time, I get an announcement indicating that there are no flights available This contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my credit Therefore, I tried calling the number to book my flight The personnel answering the number are unable to help me I have been transferring to managers time
My fiancé Jules Pratt and I purchased tickets through Justfly*** and she had purchased insurance also for a trip to San Juan, Puerto Rico with Delta airlinesHurricane Maria has taken out all their power and the airport is even closed down temporarilyThis company is refusing to give us a refund for our tickets for Oct 8-Although they are refunding for anyone to SeptJustfly is not accommodating us at all and has ripped us off of dollars
advertising for airplane ticketsAfter you add all your personal info online, including credit cards, a pmessage is telling you that those tickets are no longer available"Would you like to do a new search"?, so you start over, find a different return flight, try to pay again for your new choice, the message pops up again letting you know that the return flight is no longer availableThen, you call the customer service number listed on the website, a customer service rep from India answers your callNow you have to start over, dates to fly, airline company you want to use, passengers info, date of birth, credit card info (all spelled letter by letter twice, even three times), after all this pain, your total price is being communicated to you, so you say, sounds good, go aheadNow the rep asks for a few minutes of patience, you wait and then guess whatthe flight you discussed about and was ready to book is no longer availableAfter you accept to fly a different company at a different time of the day and say again go ahead, you are not done yetNow you find out that the return flight is no longer available, but you can fly a different company at a higher priceSo after more than hour, you realize that you just gave away all your sensitive info to a company that does advertising (the round trip offer is still there)People, please stay away from Justfly***, don't waist your time
Charged me $for cancelling flights and provided only a $travel credit in returnCould not accommodate any changes to the travel dates that the airline allows
I attempted to purchase a flight for a JetBlue flight via *** Within minutes of purchasing the tickets, I realized I had purchased the incorrect tickets and attempted to have them changed to the flight on the correct dateI was able to change the tickets through their website but was charged for both the initial ticket, the new ticket, and a $fee which all totaled $After revisiting the website, my plane tickets had still not been changed to reflect the new tickets I booked despite charging me for both tickets so I attempted to cancel the plane tickets after I read the cancellation policy which dictated that I would receive $in travel credit and only be charged $for the cancellation feeI decided to cancel and receive the credits so that I could simply rebook my tickets for the flight I originally intendedAfter exiting that screen I was taken to my profile where it showed that I had only received $in credit and upon attempting to book the intende
Absolutely HORRIBLE experience! Watch out for computer/system glitches & even if you select a specific date, be sure to triple check the exact date or it will cost you dearlyI'm having to pay over $in cancellation fees for a computer/system glitch - technical issue on their end, even though I caught the issue within hours of booking the flights AND I won't get my 'refund' back into my bank account for 7-business days!!! Even though the airline offers FREE cancellations within hours! Thanks for totally screwing me over JustFlyIs this how you make your money? Glitching the system & forcing people into paying ridiculous amounts of money to make it right? Now I'm out the money for the wrong tickets, PLUS the cancellation fee & can't buy new tickets until my money is refunded, which will cost even more by having to wait longer
WHY am I getting charged a cancellation fee, when the airline does not impose one, within hours of booking?!?! The customer care team said the ONLY option was to pay the $75/ticket cancellation feeThey said it was to recoup the airline feesBut I just confirmed with the airline that there are no cancellation fees within hours
My trip to Europe was a nightmare from start to finishI originally had to cancel my plans due to a death in the familyI was refused a credit by someone whom I could barely understandAfter several attempts, I spoke with someone who could speak passable English and was finally offered a credit with a hefty cancellation chargeWhen I went to rebook the following summer, the choices of flights that were made available to me were absurd - leaving very little time for connections, a change of airports in Paris and the inability to negotiate a better route, at the same time being charged an even more exorbitant rebooking feeEvery time I tried to call for assistance I was faced with someone intelligible, the travel portion of my trip was long, exhausting, stressful and ultimately extremely expensiveI would warn anyone to avoid this company like the plague
I booked three tickets with justfly*** on Nov12th, 2016, flying from Newark to Beijing to Wuhan, China on Jan26th, 2017, and my return trip is on Feb24th, The tickets were confirmed immediately (reservation number *** ) and I was told there was nothing further I need to doThen I received an email from justfly*** on Decand ask me to call them because there is a change of my tripSo I called on Decand was told they had to change the travel date for the Jan26th tripWhile we could not agree on the change, the agent from justfly*** told me he would contact the airline more and then he would call me backSo we disconnected the call, but he never called me backSo I called justfly*** today, Dec 23rd, againThey offered me two options, either change the travel date to Jan(or some other dates earlier), or they have to cancel the trip and refund meTo me, neither solution is acceptableFirst, if I change the travel date to Jan23, there would b
After I booked my flight with Just Fly I realized that I could not fly to Australia on my USA passport because I'm a citizen of Australia also, and that I would need to renew my expired Australian passport firstI called Just Fly and they explained that I could not change the itinerary of my flight so I could stop in Los Angeles to get an emergency passport organized from the consulateThey told me the only thing I could do was to cancel it and re book it so that I could do it that way, but that there would be a cancellation and re booking feeI decided to do this as it would save my flying to la and back to Denver in the short amount of time I had before departure dateI proceeded to cancel my flight and when I went to re book it the agent told me that I had to re book it in the exact same way that it was booked priorI told them this is the whole reason I cancelled it and I was told I could do thisShe said no sorry you can'tSo I said then please do not cancel itShe told me
I purchase tickets to flight from Ecuador to New York for my Sister her husband and son and When I type her Last name I put my mother last name instead my father last name, I called the company if will be able to change her name and since thay are type of agency they couln'd make change after puchase the ticketThey recommend to cancel the ticket just for my sisterthe point on this they offer no cancelation fee on her webside but when I called to resolve this issuethey said will keep dollars fee for cancellation and they will refund my money on bussiness day like every other company does, I wait for those day ahd still doesn't showe any money back to my account, after check my ballance I called for my refund and now they said that will take about to weeks for refund, I feel taht is too long for make a refundthis is my booket ticket ***
Justfly*** is a total scamThere is no address of company mentioned on website We purchased ticket at justfly*** in January and they charged us $1,USD We called to cancel tickets a month later and they told us that airline fee will be 400$ We should have got 1000$ but instead of refund they charge 300$ on same credit card without any authorizationWe need refund of 300$ (Unauthorized charge) We also need refund of ticket -airline fee ($400) $1487.30-400=Complete fraud
JUSTFLY*** does not assist in any flight changes or cancellationsI first was looking to cancel my flights due to a financial hardshipI was told I was not allowed but I can make changesNow that I am looking to make the changes I am told I am unable towhen asking to speak to a supervisor I was told I was not guaranteed to get one because they are busySo the $1k spent in flights is now lost money that I cannot afford to lose, to a company that is unwillingly to helpif I was to flat cancel the flights the fees are greater than the $1k spent on them in the first placeWhat kind of company is this!
Do not use JustFly to book flights, hotels, etc They are terrible! They say you can make changes or cancel your reservations within hoursWhat they don't tell you is that there is a $charge to do that That information is buried in less than legible script deep into the propaganda on their websiteThe customer service rep was terrible!
NEVER use JustFly to book your reservations unless you enjoy being taken advantage of
Really bad customer support and assistance at Justly*** At time of booking, I discovered after receiving our E Tickets that the Justly agent had misspelled my wife's name on her ticketAfter contacting them six times by phone and email about the problem, they wanted to charge $to correct their own errorAt first there was no acknowledgement at all, then they wanted a photo of her passport, then no response, Called them again and was told it had to be in .PDF, so sent it againOnce more, no response, so I called again and again and was finally told again that the mistake was mine and I must pay $to correct itThey appear to be in India and accent is very heavy, difficult to understandAfter getting nowhere with the agents, I spoke to a supervisor (***?) and still got no satisfaction and he rudely refused to allow me to speak with a manager stating repeatedly each time I asked that he had already given me the only available answer and again that the error for the misspelling was my fault and the manager was too busy to talk to meThey insult your intelligence there and refuse to assistBEWARE OF JUSTLY!!!
I make a reservation for flight to Orlando Florida flight June 11- June 18, I was cancelling it because my don has to attend a Extenship program at *** *** *** on June 13,and to graduate Nursing in *** ***, he tried to request for changed of schedule with the Director of Nursing they won't changed it It was a birthday gift for him the Orlando vacation, I have insurance with*** BUT Justfly won't refund the money instead they charging me per person, I am disgusted and angry the way they handle my situation This will be the first and the last time I will make businesses with them, Ian writing to complaint how dissatisfied and furious Iam , is there anyway you can felt me to give them a lesson
Purchased a ticket while deployed, emergency government orders came in that prevented me to use the ticketCustomer service said they would pursue a refund but would have to charge me an additional $They charged my account and never refunded any of my moneyNow everytime I call they say there is no manager to speak to and they dont know what else they can do
on Oct 14, I had purchased two flights with Justfly*** and two insurance packages to ensure coverage for flight cancellations CSA and extended flight insuand airline optional services seatsI was surprised the itinerary had the wrong moths correct daysOn Oct I called to change the date on an American Airlines flightThey told me the Delta flight could not be changedI could change the return flight on American with a modification fee but instead, they charged me both a fee and a new flight chargeAfter a long phone call, they promised to call back with an updated transactionAfter two weeks and no phone call, I called again and again, insisted on speaking with a manager he hung up on meJust fly charged me for flights total with several additional fees
This company is a scamThey have no intention of issuing refunds or creditsThey will issue you a credit and not allow you to use itThe website wouldn't allow me to use my credit and when I call they transfer me to a hold music line that is literally indefiniteWe are talking hoursI just lost $by using this companyThey need to go our of business and stop screwing people over
booked a flight to LHRthe booking was fast and easy to do because the website was simple and easy to useflight was okay and on timei didn't experience any problems while waiting for the flight to be confirmed and during the day of the flight itself
Back in November 2017, I booked a flight with this company The reason was that my sister was sick and dying As I was cancelling the flight, the operator told me that I could use my credit for a future flght but I needed to pay an additional $150, I was not told that I there were restrictions or that I had to pay extra for future flights My understanding was that I could use the credit I was going to be given for future travel I agree and paid the additional fee
I received an email indicating that I have a credit and I tried many times (over times) to book a flight using their website Every single time, I get an announcement indicating that there are no flights available This contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my credit Therefore, I tried calling the number to book my flight The personnel answering the number are unable to help me I have been transferring to managers time
My fiancé Jules Pratt and I purchased tickets through Justfly*** and she had purchased insurance also for a trip to San Juan, Puerto Rico with Delta airlinesHurricane Maria has taken out all their power and the airport is even closed down temporarilyThis company is refusing to give us a refund for our tickets for Oct 8-Although they are refunding for anyone to SeptJustfly is not accommodating us at all and has ripped us off of dollars
advertising for airplane ticketsAfter you add all your personal info online, including credit cards, a pmessage is telling you that those tickets are no longer available"Would you like to do a new search"?, so you start over, find a different return flight, try to pay again for your new choice, the message pops up again letting you know that the return flight is no longer availableThen, you call the customer service number listed on the website, a customer service rep from India answers your callNow you have to start over, dates to fly, airline company you want to use, passengers info, date of birth, credit card info (all spelled letter by letter twice, even three times), after all this pain, your total price is being communicated to you, so you say, sounds good, go aheadNow the rep asks for a few minutes of patience, you wait and then guess whatthe flight you discussed about and was ready to book is no longer availableAfter you accept to fly a different company at a different time of the day and say again go ahead, you are not done yetNow you find out that the return flight is no longer available, but you can fly a different company at a higher priceSo after more than hour, you realize that you just gave away all your sensitive info to a company that does advertising (the round trip offer is still there)People, please stay away from Justfly***, don't waist your time
Charged me $for cancelling flights and provided only a $travel credit in returnCould not accommodate any changes to the travel dates that the airline allows
I attempted to purchase a flight for a JetBlue flight via *** Within minutes of purchasing the tickets, I realized I had purchased the incorrect tickets and attempted to have them changed to the flight on the correct dateI was able to change the tickets through their website but was charged for both the initial ticket, the new ticket, and a $fee which all totaled $After revisiting the website, my plane tickets had still not been changed to reflect the new tickets I booked despite charging me for both tickets so I attempted to cancel the plane tickets after I read the cancellation policy which dictated that I would receive $in travel credit and only be charged $for the cancellation feeI decided to cancel and receive the credits so that I could simply rebook my tickets for the flight I originally intendedAfter exiting that screen I was taken to my profile where it showed that I had only received $in credit and upon attempting to book the intende
Absolutely HORRIBLE experience! Watch out for computer/system glitches & even if you select a specific date, be sure to triple check the exact date or it will cost you dearlyI'm having to pay over $in cancellation fees for a computer/system glitch - technical issue on their end, even though I caught the issue within hours of booking the flights AND I won't get my 'refund' back into my bank account for 7-business days!!! Even though the airline offers FREE cancellations within hours! Thanks for totally screwing me over JustFlyIs this how you make your money? Glitching the system & forcing people into paying ridiculous amounts of money to make it right? Now I'm out the money for the wrong tickets, PLUS the cancellation fee & can't buy new tickets until my money is refunded, which will cost even more by having to wait longer
WHY am I getting charged a cancellation fee, when the airline does not impose one, within hours of booking?!?! The customer care team said the ONLY option was to pay the $75/ticket cancellation feeThey said it was to recoup the airline feesBut I just confirmed with the airline that there are no cancellation fees within hours
see Attached documentClick here to Get the File - use the Password: ***
My trip to Europe was a nightmare from start to finishI originally had to cancel my plans due to a death in the familyI was refused a credit by someone whom I could barely understandAfter several attempts, I spoke with someone who could speak passable English and was finally offered a credit with a hefty cancellation chargeWhen I went to rebook the following summer, the choices of flights that were made available to me were absurd - leaving very little time for connections, a change of airports in Paris and the inability to negotiate a better route, at the same time being charged an even more exorbitant rebooking feeEvery time I tried to call for assistance I was faced with someone intelligible, the travel portion of my trip was long, exhausting, stressful and ultimately extremely expensiveI would warn anyone to avoid this company like the plague
I booked three tickets with justfly*** on Nov12th, 2016, flying from Newark to Beijing to Wuhan, China on Jan26th, 2017, and my return trip is on Feb24th, The tickets were confirmed immediately (reservation number *** ) and I was told there was nothing further I need to doThen I received an email from justfly*** on Decand ask me to call them because there is a change of my tripSo I called on Decand was told they had to change the travel date for the Jan26th tripWhile we could not agree on the change, the agent from justfly*** told me he would contact the airline more and then he would call me backSo we disconnected the call, but he never called me backSo I called justfly*** today, Dec 23rd, againThey offered me two options, either change the travel date to Jan(or some other dates earlier), or they have to cancel the trip and refund meTo me, neither solution is acceptableFirst, if I change the travel date to Jan23, there would b
After I booked my flight with Just Fly I realized that I could not fly to Australia on my USA passport because I'm a citizen of Australia also, and that I would need to renew my expired Australian passport firstI called Just Fly and they explained that I could not change the itinerary of my flight so I could stop in Los Angeles to get an emergency passport organized from the consulateThey told me the only thing I could do was to cancel it and re book it so that I could do it that way, but that there would be a cancellation and re booking feeI decided to do this as it would save my flying to la and back to Denver in the short amount of time I had before departure dateI proceeded to cancel my flight and when I went to re book it the agent told me that I had to re book it in the exact same way that it was booked priorI told them this is the whole reason I cancelled it and I was told I could do thisShe said no sorry you can'tSo I said then please do not cancel itShe told me
I purchase tickets to flight from Ecuador to New York for my Sister her husband and son and When I type her Last name I put my mother last name instead my father last name, I called the company if will be able to change her name and since thay are type of agency they couln'd make change after puchase the ticketThey recommend to cancel the ticket just for my sisterthe point on this they offer no cancelation fee on her webside but when I called to resolve this issuethey said will keep dollars fee for cancellation and they will refund my money on bussiness day like every other company does, I wait for those day ahd still doesn't showe any money back to my account, after check my ballance I called for my refund and now they said that will take about to weeks for refund, I feel taht is too long for make a refundthis is my booket ticket ***
Justfly*** is a total scamThere is no address of company mentioned on website We purchased ticket at justfly*** in January and they charged us $1,USD We called to cancel tickets a month later and they told us that airline fee will be 400$ We should have got 1000$ but instead of refund they charge 300$ on same credit card without any authorizationWe need refund of 300$ (Unauthorized charge) We also need refund of ticket -airline fee ($400) $1487.30-400=Complete fraud
JUSTFLY*** does not assist in any flight changes or cancellationsI first was looking to cancel my flights due to a financial hardshipI was told I was not allowed but I can make changesNow that I am looking to make the changes I am told I am unable towhen asking to speak to a supervisor I was told I was not guaranteed to get one because they are busySo the $1k spent in flights is now lost money that I cannot afford to lose, to a company that is unwillingly to helpif I was to flat cancel the flights the fees are greater than the $1k spent on them in the first placeWhat kind of company is this!
Do not use JustFly to book flights, hotels, etc They are terrible! They say you can make changes or cancel your reservations within hoursWhat they don't tell you is that there is a $charge to do that That information is buried in less than legible script deep into the propaganda on their websiteThe customer service rep was terrible!
NEVER use JustFly to book your reservations unless you enjoy being taken advantage of
Really bad customer support and assistance at Justly*** At time of booking, I discovered after receiving our E Tickets that the Justly agent had misspelled my wife's name on her ticketAfter contacting them six times by phone and email about the problem, they wanted to charge $to correct their own errorAt first there was no acknowledgement at all, then they wanted a photo of her passport, then no response, Called them again and was told it had to be in .PDF, so sent it againOnce more, no response, so I called again and again and was finally told again that the mistake was mine and I must pay $to correct itThey appear to be in India and accent is very heavy, difficult to understandAfter getting nowhere with the agents, I spoke to a supervisor (***?) and still got no satisfaction and he rudely refused to allow me to speak with a manager stating repeatedly each time I asked that he had already given me the only available answer and again that the error for the misspelling was my fault and the manager was too busy to talk to meThey insult your intelligence there and refuse to assistBEWARE OF JUSTLY!!!
I make a reservation for flight to Orlando Florida flight June 11- June 18, I was cancelling it because my don has to attend a Extenship program at *** *** *** on June 13,and to graduate Nursing in *** ***, he tried to request for changed of schedule with the Director of Nursing they won't changed it It was a birthday gift for him the Orlando vacation, I have insurance with*** BUT Justfly won't refund the money instead they charging me per person, I am disgusted and angry the way they handle my situation This will be the first and the last time I will make businesses with them, Ian writing to complaint how dissatisfied and furious Iam , is there anyway you can felt me to give them a lesson
Purchased a ticket while deployed, emergency government orders came in that prevented me to use the ticketCustomer service said they would pursue a refund but would have to charge me an additional $They charged my account and never refunded any of my moneyNow everytime I call they say there is no manager to speak to and they dont know what else they can do
on Oct 14, I had purchased two flights with Justfly*** and two insurance packages to ensure coverage for flight cancellations CSA and extended flight insuand airline optional services seatsI was surprised the itinerary had the wrong moths correct daysOn Oct I called to change the date on an American Airlines flightThey told me the Delta flight could not be changedI could change the return flight on American with a modification fee but instead, they charged me both a fee and a new flight chargeAfter a long phone call, they promised to call back with an updated transactionAfter two weeks and no phone call, I called again and again, insisted on speaking with a manager he hung up on meJust fly charged me for flights total with several additional fees