I booked a flight ticket and the justfly is saying that they can t change the return dayI called them and told them to call xl airways because they reached out to me and *** *** told me : "Dear Gregory , We have been trying to contact to advise them that we have authority from the head office to change the date by paying the fare difference and penalty , but we are unable to get thru to them.Please advise them to call us so that we can take care of this issue.Best regards" I told justfly to call them and without success they are so lazy and hide themself behind the xlairways " we can t do"
If I could have given them stars I would have! You just cant make this stuff up, what my experience wasBought ticket from Charlotte to Cleveland with a layover in Washington DC***) no biggy right? I have no problem with a layover with my flights reallyBUT - It is a definite biggy to arrive at my layover airport, (***) only to find out JustFLY had booked the second part of my flight from another airport (***)...an hour awayWell isnt this specialUnited wanted to charge me $to put me on another flightI guess the fact I am in a wheelchair, with COPD and trying to get home to a family member just out of colon cancer surgery, (crying) helped United put me on a staflight hours laterTHANK YOU UnitedJust Fly may work for some, but I know I and my family will NEVER fly with them !! Nameste' all
My wife and I made a reservation for an international flight (business class) through justfly***The airline cancelled one leg of our flight and informed us that if we wanted we could cancel the tickets and get a full refund through justfly***We immeidtaely called justfly to cancel the tickets and get a full-refund and they said that yes we will get a full refund but they need approval from Turkish AirlinesIt been days now and justfly refuses to cancel our ticket and give us a refund at the exuse that Turkish Airlines has to approve thisThey said this every single day that they need approval from Turkish AirlinesWe contacted Turkish Airlines and they immediately responded to us in writing saying there is no approval needed and that justfly should cancel our ticket immediately and refund us the full-amount right awayWhen we called justfly and sent them that email from Turkish Airlines with the approval, now they are changing the story to say that there are other confident
We booked n had to cancel the flight cause we confused the dates cancelled within hours n still had to pay an $to delta because justfly said delta charges this to them for a cancelled flight...its an absolute rip off...so a $credit cost us another $so my flight to Greensboro cost us over $800.....total total ripoff no other booking company charges this if u cancel less than hours later
While booking travel, Justfly had the best price The service provided after I purchased the tickets, however, was beyond miserable When I received e-mails from Justfly about "airline initiated changes" to my schedule (which were minor) and called Justfly to handle the matter, I would have to spend anywhere from minutes to hours on hold awaiting service After my first horrid experience, I tried calling on various days (weekday and weekend) and at various times (morning, afternoon, night) in the hopes of getting a quicker response, but it made no difference Justfly proved very capable of providing miserable, lethargic service hours a day, days a week
Wrong date was booked by Justfly*** for flights on October18, in the amount of $847.55, I cancelled the ticket on their site and it was noted on their webpage that cancellation was freeWhen I called the credit card bank, Barclaycard Bank, to make sure payment would not be paid because it was not authorized, they notified me that purchase will most likely not be paid since I had cancelled the flightTwo days later when checking my credit card statement I saw that payment was submitted by Justfly*** and that my credit card bank had processed the paymentI called my credit card bank and they informed me that I had to call Justfly*** to have it refundedI called Justfly*** and they wanted me to pay a large amount of cancellation fees and told me there was nothing they can do to help meI have submitted claims through my credit card bank and they have tried to help to no availJustfly*** refuses to help me with the error in processing that they have calledI've made seve
I booked a flight on Saturday, June 23rd, 2016, with just fly and was very happy to know that I was going to fly vs driving from DFW area to Sacramento CAApproximately hours later, (4:11pm to be exact), I received an email with my reservation number 016-161-821, and it said there was a problem with my form of payment (Visa debit)We called them immediately, and they told us I had hours to correct the issueAround 12am that night (after getting off work) I went back online and reentered my (visa debit) card informationOddly, they had only drafted a portion of the amount due from my bank account(roughly $instead of the full $1300+ amount)Around 2:30am, they sent another email that stated the reservation was on hold againI phoned them first thing Sunday June 24, 2016, only to be told that the fare could not be honored that was originally quotedThey were going to charge me an additional $per ticket (we had tickets booked)I told them no way and please just retu
Purchased a round trip airline ticket from Justfly.com from Miami to ParisI have been subjected to a bait and trick scam, horrible and misleading customer service, lying and delay tactics by supervisorsSuspicious behavior regarding refundUpon coming back to Miami I was refused boarding on my flight due to a canceled reservation by justfly.comI was never notified of this cancelation and initially justfly.com's customer service was extremely aggressive and rude, refusing to accept blame and trying to re-direct blame towards the airline, effectively leaving me stranded in ParisAfter confirming the cancelation with the airline and providing proof, Justfly admitted fault in not notifying me of the canceled reservation, but used delay tactics of putting me on hold for upwards of hours on the customer support, layers scheme and saying that a new ticket could not be purchased in the next hours and I need to call back thendays go by on my wallet until I was promised that if I
Justfly changed my travel schedule (and pretty much my return ticket to the U.S.) without even a notificationWhen I found out (coincidentally after checking my account online), I was told that the flight back to the U.Sno longer exists and that I have to be in Italy for hours for the next flightI declined and asked for a refund ($511)For two weeks, I have been calling Justfly and getting customer service (from India) stating that I should be getting an email stating the full refund of my ticketInstead, they send me a one sentence email stating my ticket was cancelledI was told I have to wait to weeks for the refund to appear in my credit cardHowever, when I ask for the email stating that I will be refunded fully, they gave me promises that I will receive it within hours to hoursIt has been two weeks now, and last time I called (today) I was told by a "supervisor" that I will be getting an email within minutesTwo hours later still nothingI am ta
I purchased tickets with this company, and received email confirmation with flight info, and ref# along with flight confirmationThen received an email saying reservation was cancelled without reasonI tried to call spent approximately 1/hrs on holdfinally spoke to someone named Rayson, who was not only rude, but kept cutting me offwhen I finally got around to why the flight was cancelled he informed me that the flight was fullI informed him that was not the case considering I had already checked online for that flight and there were still seats availablehe just kept telling me that was not correctIn the meantime my son was on the phone to the airline with the flight infoThey told him that Justfly never sent anything to themThat the confirmation number was not theirsI asked Rayson about my cc info, and that there shouldn't be a chargehe told me that since it was cancelled there shouldn't be a chargei hope that is the caseDidn't see a charge yet, but many people have voiced opinions online about their cancellationsI just want it known that this company should not be able to operate in the manner they haveI have purchased airline tickets before from third parties and have never had a problem
My wife was diagnosed with cancer and our oncologist told us she would not be able to flyWe called British Airways who said that they would refund the tickets without penalty fees ($x 3) upon receipt of the medical reportHowever, we would need to submit the medical report through the booking agent justflyWe have spent over hours dealing with justfly customer service who have been the worst I've experienced in yearsI was on hold for hours at a timeWe were told someone would call us back and no one wouldWe were repeatedly told that a supervisor would take of things and they did notWe were told that we could not be part of the conversation with BA nor have transparency to our requestDespite BA saying we would not be charged cancellation fees, Justfly told us we would be charged and they would not explain the contradictionOne supervisor even had the gall to say it was our fault for not buying insurance even though BA had confirmed insurance is NOT necessary in
I purchased a ticket for a flight on AirBerlinSeveral months later, I learned that the airline had gone bankruptI immediately called JustFly (twice) in September and they had no updateThe airline has since canceled the flight as it is no longer operatingI again reached out to JustFly with no assistanceI then reached out to my credit card company, American Express, who investigate my charge complaint as I am not receiving the service that I paid forAmerican Express relayed the information that JustFly would be giving me a refundJustFly additionally confirmed over the phone that since the flight was canceled that I would be getting a refundOn October 31, I called Justfly again and was told they were processing a refund and that it would take hrsI called three days later and still did NOT have an update on my refundI then called nearly a month later on November 28, was put on hold for an hour and mins and still could not get confirmation from their
After purchasing a ticket , JustFly start to send bogus email to my email account(Your Immediate Attention is Required)When I called back no one was able to explain what is wrong with me purchaseSpend more than hour on the phone with representatives
purchased a ticket from JUSTFLY*** last yearam travelling next week I printed my itinerally that revealed that the travelling agency had only booked half my trip.I called them and made them aware of it and hoped they would resolve the problem immediately but that never happenedIn hours I have been trying to redolve this problem with the agency without good resultI have talked to several of the agents including one supervisor to my disappointment she promised to resolve this issue in hours but nothing materializedi went to the airport today to talk to the turkish airline but couldn't help me since I bought the ticket through third partyWell my ticket plus my reservation was not in the system on turkish airline so I called the travelling agency to find out why I was not in the system given that they couldnot resolve the half portion of my trip that was missingAn agent from just fly stated they were still working it to give twenty four hours but it was now 72hours since
Made a plane reservation and purchased the extended protection from Just Fly so that I could cancel reservation if necessaryJust Fly didn't indicate at that time that cancellation with extended protection was only available hours from the time I booked the flightI tried to cancel the flight three weeks prior to flight and they said extended protection was only good hours after bookingI feel that I was defrauded and that advertising is misleading
DONT DO IT! They sent me a confirmation for a certain amount but then my credit card was billed $more! I had to call customer service and they did credit me back the $but I shouldn't have been charged it in the first place Then I had to cancel my flight and there was nothing the airline could do for me because they said JustFly had complete control over it JustFly was unwilling to give me credit nothing..They said I would be charged $by the airline carrier (United) and then they would charge me an additional $150! $in cancellation fees for a $ticket..ugh..And they go in circles trying to explain it to you, it can be very misleading If you read the fine print on their website they can cancel your ticket but you get unfairly penalized if you cancel on them..The prices may be low but you could end up paying a lot more in the long run
In process of booking my fly on web justfly I read your cancelation would be free no mention any fee, time of cancelation or other condition or limited of cancelation ,or changing your itineraryAfter I finish my booking I read new rules on the same web ,it is literal from justfly booking conformation: if your ticket allows for cancelation as minimum fee of $will be charge at the time of cancelationBut it had never was explained if your tickets are refundable ,instead you read in time of booking that cancelation is free, no explanation why in month before fly it is impossible to modify, or cancel tripI though it is fraud to change the rules in time of booking and not clear explanation of rules of cancelationWe tried to use rules of minimum$fee for cancellation, but it not working with this companyWe still hope on peaceful resolve of our issueAdditionally representatives very confused with the rules not sure with correct, do not know location of headquarter, imp
This company is the worst company I have ever dealt with in my entire life They have no sympathy or regret for mistakes by the company that may cause you ill intentThey cancelled not but flight reservations I made over the phone with two representatives because of a guideline theyre own employees dont follow If thats not bad enough the story gets worseAfter cancelling the reservation in a three hour period, I was charged twice, over $and lost my reservation which I explained was due to a family emergencyWhen I asked for a refund, the only way they can even do anything is by sending a checkI spoke to an escalation department specialist "***" and he offered me $couponI have been charged and they cant even refund me for their mistake
We booked a business class flight with justfly online and was advised it was cancelled due to an incorrect billing addressAfter calling them in to inquire we were transferred to an agent who advised they had a cheaper ticket than the advertised fair for the same itineraryWhen flying we discovered that the flight had bee changed to a mixed class ticket though no confirmation was given that this was being doneWe had the same itinerary advised the agent the price of the previous reservation and she confirmed it’s the same flights at a cheaper priceWhen we called multiple times to advise justfly about the mistake they refused to take responsibility or change the flight to the original business class as well as to take the difference if need beBe aware of this company it is a fraud that uses fake gimmicks and does not take accountabilityEasier to book directly with the airlinehours of multiple calls on hold and very rude supervisors especially ***
I bought a ticket through them and when I attempted to cancel/modify the flight over the phone the next day, they charged me a fee of dollars without my consentThis fee was not made clear to me over the phone, I asked the justfly representative times before modifying the flight whether or not I were to be charged any extra fees, he said "no there are no other fees." (or I would not have changed the flight)I attempted to contact the supervisors of justfly to investigate the recording of the phone call made on decand had never heard from any of them despite claims of attempted calls from them to contact me over the phoneI was on the phone for an average of an hour per day calling days with their representatives, including supervisors Gino and RitaRita said based on their "notes" I was made aware of the fees, even though I told them It was not made clear to me over the phone
I booked a flight ticket and the justfly is saying that they can t change the return dayI called them and told them to call xl airways because they reached out to me and *** *** told me : "Dear Gregory , We have been trying to contact to advise them that we have authority from the head office to change the date by paying the fare difference and penalty , but we are unable to get thru to them.Please advise them to call us so that we can take care of this issue.Best regards" I told justfly to call them and without success they are so lazy and hide themself behind the xlairways " we can t do"
If I could have given them stars I would have! You just cant make this stuff up, what my experience wasBought ticket from Charlotte to Cleveland with a layover in Washington DC***) no biggy right? I have no problem with a layover with my flights reallyBUT - It is a definite biggy to arrive at my layover airport, (***) only to find out JustFLY had booked the second part of my flight from another airport (***)...an hour awayWell isnt this specialUnited wanted to charge me $to put me on another flightI guess the fact I am in a wheelchair, with COPD and trying to get home to a family member just out of colon cancer surgery, (crying) helped United put me on a staflight hours laterTHANK YOU UnitedJust Fly may work for some, but I know I and my family will NEVER fly with them !! Nameste' all
My wife and I made a reservation for an international flight (business class) through justfly***The airline cancelled one leg of our flight and informed us that if we wanted we could cancel the tickets and get a full refund through justfly***We immeidtaely called justfly to cancel the tickets and get a full-refund and they said that yes we will get a full refund but they need approval from Turkish AirlinesIt been days now and justfly refuses to cancel our ticket and give us a refund at the exuse that Turkish Airlines has to approve thisThey said this every single day that they need approval from Turkish AirlinesWe contacted Turkish Airlines and they immediately responded to us in writing saying there is no approval needed and that justfly should cancel our ticket immediately and refund us the full-amount right awayWhen we called justfly and sent them that email from Turkish Airlines with the approval, now they are changing the story to say that there are other confident
We booked n had to cancel the flight cause we confused the dates cancelled within hours n still had to pay an $to delta because justfly said delta charges this to them for a cancelled flight...its an absolute rip off...so a $credit cost us another $so my flight to Greensboro cost us over $800.....total total ripoff no other booking company charges this if u cancel less than hours later
While booking travel, Justfly had the best price The service provided after I purchased the tickets, however, was beyond miserable When I received e-mails from Justfly about "airline initiated changes" to my schedule (which were minor) and called Justfly to handle the matter, I would have to spend anywhere from minutes to hours on hold awaiting service After my first horrid experience, I tried calling on various days (weekday and weekend) and at various times (morning, afternoon, night) in the hopes of getting a quicker response, but it made no difference Justfly proved very capable of providing miserable, lethargic service hours a day, days a week
Wrong date was booked by Justfly*** for flights on October18, in the amount of $847.55, I cancelled the ticket on their site and it was noted on their webpage that cancellation was freeWhen I called the credit card bank, Barclaycard Bank, to make sure payment would not be paid because it was not authorized, they notified me that purchase will most likely not be paid since I had cancelled the flightTwo days later when checking my credit card statement I saw that payment was submitted by Justfly*** and that my credit card bank had processed the paymentI called my credit card bank and they informed me that I had to call Justfly*** to have it refundedI called Justfly*** and they wanted me to pay a large amount of cancellation fees and told me there was nothing they can do to help meI have submitted claims through my credit card bank and they have tried to help to no availJustfly*** refuses to help me with the error in processing that they have calledI've made seve
I booked a flight on Saturday, June 23rd, 2016, with just fly and was very happy to know that I was going to fly vs driving from DFW area to Sacramento CAApproximately hours later, (4:11pm to be exact), I received an email with my reservation number 016-161-821, and it said there was a problem with my form of payment (Visa debit)We called them immediately, and they told us I had hours to correct the issueAround 12am that night (after getting off work) I went back online and reentered my (visa debit) card informationOddly, they had only drafted a portion of the amount due from my bank account(roughly $instead of the full $1300+ amount)Around 2:30am, they sent another email that stated the reservation was on hold againI phoned them first thing Sunday June 24, 2016, only to be told that the fare could not be honored that was originally quotedThey were going to charge me an additional $per ticket (we had tickets booked)I told them no way and please just retu
Purchased a round trip airline ticket from Justfly.com from Miami to ParisI have been subjected to a bait and trick scam, horrible and misleading customer service, lying and delay tactics by supervisorsSuspicious behavior regarding refundUpon coming back to Miami I was refused boarding on my flight due to a canceled reservation by justfly.comI was never notified of this cancelation and initially justfly.com's customer service was extremely aggressive and rude, refusing to accept blame and trying to re-direct blame towards the airline, effectively leaving me stranded in ParisAfter confirming the cancelation with the airline and providing proof, Justfly admitted fault in not notifying me of the canceled reservation, but used delay tactics of putting me on hold for upwards of hours on the customer support, layers scheme and saying that a new ticket could not be purchased in the next hours and I need to call back thendays go by on my wallet until I was promised that if I
Justfly changed my travel schedule (and pretty much my return ticket to the U.S.) without even a notificationWhen I found out (coincidentally after checking my account online), I was told that the flight back to the U.Sno longer exists and that I have to be in Italy for hours for the next flightI declined and asked for a refund ($511)For two weeks, I have been calling Justfly and getting customer service (from India) stating that I should be getting an email stating the full refund of my ticketInstead, they send me a one sentence email stating my ticket was cancelledI was told I have to wait to weeks for the refund to appear in my credit cardHowever, when I ask for the email stating that I will be refunded fully, they gave me promises that I will receive it within hours to hoursIt has been two weeks now, and last time I called (today) I was told by a "supervisor" that I will be getting an email within minutesTwo hours later still nothingI am ta
I purchased tickets with this company, and received email confirmation with flight info, and ref# along with flight confirmationThen received an email saying reservation was cancelled without reasonI tried to call spent approximately 1/hrs on holdfinally spoke to someone named Rayson, who was not only rude, but kept cutting me offwhen I finally got around to why the flight was cancelled he informed me that the flight was fullI informed him that was not the case considering I had already checked online for that flight and there were still seats availablehe just kept telling me that was not correctIn the meantime my son was on the phone to the airline with the flight infoThey told him that Justfly never sent anything to themThat the confirmation number was not theirsI asked Rayson about my cc info, and that there shouldn't be a chargehe told me that since it was cancelled there shouldn't be a chargei hope that is the caseDidn't see a charge yet, but many people have voiced opinions online about their cancellationsI just want it known that this company should not be able to operate in the manner they haveI have purchased airline tickets before from third parties and have never had a problem
My wife was diagnosed with cancer and our oncologist told us she would not be able to flyWe called British Airways who said that they would refund the tickets without penalty fees ($x 3) upon receipt of the medical reportHowever, we would need to submit the medical report through the booking agent justflyWe have spent over hours dealing with justfly customer service who have been the worst I've experienced in yearsI was on hold for hours at a timeWe were told someone would call us back and no one wouldWe were repeatedly told that a supervisor would take of things and they did notWe were told that we could not be part of the conversation with BA nor have transparency to our requestDespite BA saying we would not be charged cancellation fees, Justfly told us we would be charged and they would not explain the contradictionOne supervisor even had the gall to say it was our fault for not buying insurance even though BA had confirmed insurance is NOT necessary in
I purchased a ticket for a flight on AirBerlinSeveral months later, I learned that the airline had gone bankruptI immediately called JustFly (twice) in September and they had no updateThe airline has since canceled the flight as it is no longer operatingI again reached out to JustFly with no assistanceI then reached out to my credit card company, American Express, who investigate my charge complaint as I am not receiving the service that I paid forAmerican Express relayed the information that JustFly would be giving me a refundJustFly additionally confirmed over the phone that since the flight was canceled that I would be getting a refundOn October 31, I called Justfly again and was told they were processing a refund and that it would take hrsI called three days later and still did NOT have an update on my refundI then called nearly a month later on November 28, was put on hold for an hour and mins and still could not get confirmation from their
After purchasing a ticket , JustFly start to send bogus email to my email account(Your Immediate Attention is Required)When I called back no one was able to explain what is wrong with me purchaseSpend more than hour on the phone with representatives
purchased a ticket from JUSTFLY*** last yearam travelling next week I printed my itinerally that revealed that the travelling agency had only booked half my trip.I called them and made them aware of it and hoped they would resolve the problem immediately but that never happenedIn hours I have been trying to redolve this problem with the agency without good resultI have talked to several of the agents including one supervisor to my disappointment she promised to resolve this issue in hours but nothing materializedi went to the airport today to talk to the turkish airline but couldn't help me since I bought the ticket through third partyWell my ticket plus my reservation was not in the system on turkish airline so I called the travelling agency to find out why I was not in the system given that they couldnot resolve the half portion of my trip that was missingAn agent from just fly stated they were still working it to give twenty four hours but it was now 72hours since
Made a plane reservation and purchased the extended protection from Just Fly so that I could cancel reservation if necessaryJust Fly didn't indicate at that time that cancellation with extended protection was only available hours from the time I booked the flightI tried to cancel the flight three weeks prior to flight and they said extended protection was only good hours after bookingI feel that I was defrauded and that advertising is misleading
DONT DO IT! They sent me a confirmation for a certain amount but then my credit card was billed $more! I had to call customer service and they did credit me back the $but I shouldn't have been charged it in the first place Then I had to cancel my flight and there was nothing the airline could do for me because they said JustFly had complete control over it JustFly was unwilling to give me credit nothing..They said I would be charged $by the airline carrier (United) and then they would charge me an additional $150! $in cancellation fees for a $ticket..ugh..And they go in circles trying to explain it to you, it can be very misleading If you read the fine print on their website they can cancel your ticket but you get unfairly penalized if you cancel on them..The prices may be low but you could end up paying a lot more in the long run
In process of booking my fly on web justfly I read your cancelation would be free no mention any fee, time of cancelation or other condition or limited of cancelation ,or changing your itineraryAfter I finish my booking I read new rules on the same web ,it is literal from justfly booking conformation: if your ticket allows for cancelation as minimum fee of $will be charge at the time of cancelationBut it had never was explained if your tickets are refundable ,instead you read in time of booking that cancelation is free, no explanation why in month before fly it is impossible to modify, or cancel tripI though it is fraud to change the rules in time of booking and not clear explanation of rules of cancelationWe tried to use rules of minimum$fee for cancellation, but it not working with this companyWe still hope on peaceful resolve of our issueAdditionally representatives very confused with the rules not sure with correct, do not know location of headquarter, imp
This company is the worst company I have ever dealt with in my entire life They have no sympathy or regret for mistakes by the company that may cause you ill intentThey cancelled not but flight reservations I made over the phone with two representatives because of a guideline theyre own employees dont follow If thats not bad enough the story gets worseAfter cancelling the reservation in a three hour period, I was charged twice, over $and lost my reservation which I explained was due to a family emergencyWhen I asked for a refund, the only way they can even do anything is by sending a checkI spoke to an escalation department specialist "***" and he offered me $couponI have been charged and they cant even refund me for their mistake
We booked a business class flight with justfly online and was advised it was cancelled due to an incorrect billing addressAfter calling them in to inquire we were transferred to an agent who advised they had a cheaper ticket than the advertised fair for the same itineraryWhen flying we discovered that the flight had bee changed to a mixed class ticket though no confirmation was given that this was being doneWe had the same itinerary advised the agent the price of the previous reservation and she confirmed it’s the same flights at a cheaper priceWhen we called multiple times to advise justfly about the mistake they refused to take responsibility or change the flight to the original business class as well as to take the difference if need beBe aware of this company it is a fraud that uses fake gimmicks and does not take accountabilityEasier to book directly with the airlinehours of multiple calls on hold and very rude supervisors especially ***
I bought a ticket through them and when I attempted to cancel/modify the flight over the phone the next day, they charged me a fee of dollars without my consentThis fee was not made clear to me over the phone, I asked the justfly representative times before modifying the flight whether or not I were to be charged any extra fees, he said "no there are no other fees." (or I would not have changed the flight)I attempted to contact the supervisors of justfly to investigate the recording of the phone call made on decand had never heard from any of them despite claims of attempted calls from them to contact me over the phoneI was on the phone for an average of an hour per day calling days with their representatives, including supervisors Gino and RitaRita said based on their "notes" I was made aware of the fees, even though I told them It was not made clear to me over the phone