I purchased the tickets to travel to see my brother who has a medical condition, the next day my brother passed awayCalled the customer service to cancel explained the reasonThey requested the death documents to cancel the reservation without any penaltyI sent all documentation needed for cancelation, however, they are given hard time every time I call and check the status of the reservationEvery time I call customer service they give me conflicting story about a third party fee and airline fee.Calle the airline myself and they denied that they ever charging any fees.have been calling every single day 2-time and they had putting me on hold for 30-minutes with no answerPlease help me
JustFly has included several clauses that are not followed even by the company themselvesWe in particular are a victim to the unethical conduct of JustFlyWe have bought the flight tickets and we were able to take the first flight however, on our way back, we were not able to board the flight as they said: "We can not pull up your information."
How can they possibly not be able to pull up our information, if for they first flight were able to board and fly without any problems?! Not only this, however, when we tried to contact their customer service, they did not reply at all to our complaintWe could only contact them through the credit dispute which up to this point are still unresolvedOur total amount for the cost of the flight was $2110.07, however we only asked for $as that was the amount for not being able to board the second flightWe bought the ticket hours before the flight and they have sent us a confirmation letter, confirming that all the flights are booked and accounted for, however, we were still not able to board the flight and not able to seek redressIf anyone is reading this, it is all good and dandy when your experience is good, however, it is when you've been wronged, that you see the gilded company for what it is
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumerreport Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
Refund on my wife ticket cancellationI customer service representative was telling me that I will get my refund in daysOthers saying 6-weeksReference # : 008-534-for the Justfly.comI was asking them to send me the invoice how much penalty I had to pay, when I get my refund on my wife ticket from Chicago to PakistanI kept on requesting the invoice but the customer represented just kept on telling me different dates of getting invoiceSome times I was told I will get within hours, sometimes in hours, sometimes 24-hoursI told them that I have purchased a travel insurance for this ticketAs soon as I get the refund back I can show the insurance company that how much loss I have than I can claim that loss from insurance agencyBut Justfly.com is reluctant to provide that informationEach time I speak with a customer service seems like to me that they are giving me different storiesI was told the airline was charging me $penalty and $was the process
My name was spelled incorrectly on my itineraryWhen I called to have it changed they had me on hold for and a half hours stating they were trying to get in contact with the airline to change it because they themselves could not do soAfter and hour and a half I called the airline and was able to change my name in under minthey however told me that they were not able to connect my name to the ticket because it was purchased through Voyages A La Carte and gave me a number to callWhen I called that number it picked up and hung up on me timesmeanwhile I have been on hold with Justfly*** the entire timeonce they finally came back on the line I told them that I had my name changed with the airlines and that they needed to connect the flight with the ticket.they then placed me on hold again and came back telling me that I needed to pay $to have them reprint my ticketsThis was after me bing on the phone for an hour and a half and having done all the leg work with the
unauthorized charges to my credit card for $i have tried to solve this matter with them , justfly removed the charges and then put them back again in my card I talked to american express merchant but they did not want to remove the charges
I purchased tickets for a trip for my wife and me to visit my family for Thanksgiving through justfl***The ticket prices were about $less than through the carrier's website as well as also about $less than any other option from another carrier or website such as Priceline or KayakAbout minutes after receiving the confirmation email from justfl***, they sent another email cancelling my purchase without providing a reasonI tried calling customer service, but the quoted wait time was over hour and I don't have the time at the moment to wait on the phone (I'll update this review once I am able to contact them)I went back to check on flights on justfl*** as well as other online sites, and the prices on justfl*** are now >$more than what I had originally purchasedThe prices have now also increased on other sites for the flights I wanted -- thus because of justfl***'s shady practice, I'll have to pay moreJustfl*** had no legitimate reason to cancel my purchase (my credit card has zero balance, all information was entered correctly, and I also verified that my credit card company did not cancel or reject the purchase)I recommend staying away from justfl***
Spoke to a representative (supervisor) for Just Fly on Nov3, and Just Fly was suppose to refund us a check in the amount of $($plus $75.00)They said we would receive the check 3- weeksThis refund was for a rebooking during Hurricane MatthewThese fees should have been waived per all airlinesMy son (college student) had to be evacuated from Charleston few days earlier because of the hurricaneToday is December 28th, and we still have not received a refund check that we were promisedWe called again and was on hold for hr and minutes and they said they can't refund usThey lie they lie!!!!!!!!The last phone call on Novthe refund was approved per supervisorJustfly*** is a scamThey keep putting you on hold 3-minutesIt is the same scam everytime you callThey NEVER sent the check and they NEVER have a reference number when you call or anything is documentedYou have to tell them the information everytime you call back
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, ***, Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I made a reservation with Justfly*** on Octobre 4th for a multi-city return flight ticket to Asunción, ParaguayI had to cancel my reservation due to unforeseen circumstancesI called Justfly to cancel the reservation and I was told that the airline had a cancellation fee of $250, which I had no option but to acceptThey told me there was another cancelation fee of $usd from Justfly, which after I disputed I was offered a lower fee of $usdAll in all, a $usd cancelation fee fora ticket that cost me $was outregeousThat is more than 50% of the ticket priceIn any case, I never received any refundI got a call a few days later telling me that my trip was not refundable and that I could not get any refundI spent literally hours, trying to reach them, trying to speak with a supervisor, and what they tell me is that the flight now is not refundable, which is not what they told meI even checked with the airline and the airline told me that the flight it is refunda
I booked two international tickets to Spain with*** and called within the hour period to cancelI was told that there will be a $per person cancellation fee accessedApparently, this is stated in the small print on their websiteTheir website is misleading as it clearly states a "hour cancellation" as you go to book your ticket but the customer is expected to check the small print to find out that there is an additional fee of $per person to be accessed, even if the flight is cancelled within the hour time periodI called *** customer service number to cancel my reservationsThe representative was rude, unhelpful and refused to connect me to a supervisorI looked up the company on the Revdex.com website and there were 300+ negative comments on the Revdex.com website with similar complaintsI hung up the phone and called back for a supervisor who helped me cancel my reservation with a lower cancellation fee of $ppWebsites such as these cre
I booked a flight using JustFly.com and foremost, the dates that I selected for travel when purchasing ticket were different than the dates of the ticket I receivedI cancelled this reservation (the website misleadingly offers free cancellation within hours) and was hit with a $dollar penalty charge, on top of a non-refundable $booking feeI chose not to continue to book my travel for this trip with JustFly.com and booked elsewhereThe website indicated that it will take up to days for refunds to be credited to my back account depending on my bankWhen I called my bank to check in regarding the status of my refund, they told me that it was JustFly.com that hasn't released my funds, not any issue on behalf of the bankI called JustFly.com on Wednesday, August 30th at around 2:45pm PST to discuss my concerns with someone from customer service, who did not seem bothered that the tickets I selected were different from the ones I received and then told me not to worry and
Hello, I talked with a representative at length yesterday regarding the insurance for my JustFly*** tripDue to a death in the family I was unable to make my outbound flight from ChicagoIt was falsely communicated on my Justfly*** account that my travel insurance was valid on the date of travelI purchased insurance on March 29th, 2016, but when I talked to a Justfly*** representative on May 10th, 2016, he informed me that my card was not processed when an attempt to purchase insurance was madeBecause the insurance was not processed I've lost my entire round trip flight to London at a loss.I am asking for Justfly*** to honor the insurance purchase or allow me to update my credit card info used to purchase travel insurance in order to reschedule my flight due to the following: Based on the data below: my account showed that travel insurance was active on the day of departure May 9th which would allow me the chance to make changes to my flight in the event of an emerg
I purchased a ticket with insurance on an American Express Credit Card and the reservation was messed up and they have me leaving from Canada when I am in North Dakota and suppose to be leaving from WillistonI have called times talked to managers and superivsers and all they want to so is charge me more money and not offering any hekp to solve the problem
I purchased a flight on just fly***It stated that the price would be $which was supposed to include the final total prices including taxes and feesUpon completing the reservation it charged my card $I called just fly to confirm and their representative Charles could not tell me why I was charged an additional $plus $chargeThey stated that it was due to seat selection, which they stated was optional, but on their website it did not give you the choice to opt out of this selectionThe selection was supposed to be included in the price, but was notIt was also stated that our card would not be refunded for 6-weeks for the additional feeThe entire reservation had to be canceled and it still was said to take 2-business days to refund the total amount of the flight reservation
In the process of booking a flight to Columbus, Ohio I inadvertently selected Columbus, GA I contact JustFly to have them change the itinerary and they refused to do so They stated that the rules are no changes, refunds, or credit issue I was left with no money and no trip I will use this service again and will never refer this business to anyone
I purchased tix to Cancun in July and was strongly advised to buy trip insurance which I bought a few weeks laterJustfly pushes CSA insuranceWhen it was time for our trip in September, the Mexico are had two hurricanes around that time and we felt it was too dangerousI called Justfly and was told the insurance would couver the cancellationAll I had to do was pay JusyFly fee which I did and the rep emailed me the CSA paperwork to fill outHe assured me they would repay my tickets and the fee and Medical insurance I boughtWell, CSA denied my claim and I am out over JustFly told me repeatedly buying travel insurance would cover any reason and I had to have it going overseasI believe I was misled, lied to and taken advantage of especially since I had to pay another cancel feeIt was JustFly's dereliction and deceit in this whole processWhen you call them they will do nothing as far as a refund but will sell you more tickets for a fee
I booked my flight for February 18, and am femaleThey booked me two months early on December 18, and booled me as maleThey advised me in order to correct their error I have to pay more than double the current ticket priceI need them to change my booking to the correct date and I would gladly pay the difference in the cost of the ticketsI have an international flight departing from the destination I booked with them or at least refund my money so I can book with a reputable company
Terrible service, would never recommendI called to book a flight, asked about seating and was told by agent on separate occasion where I would be sittingThey cannot assign seats, found this out laterTicket showed up in my inbox with no assignment, I called back asked for a supervisor, was hung up onCalled back again, took min of my time to get a refund, refund can take up to business daysWould absolutely never recommend to anyone
I purchased the tickets to travel to see my brother who has a medical condition, the next day my brother passed awayCalled the customer service to cancel explained the reasonThey requested the death documents to cancel the reservation without any penaltyI sent all documentation needed for cancelation, however, they are given hard time every time I call and check the status of the reservationEvery time I call customer service they give me conflicting story about a third party fee and airline fee.Calle the airline myself and they denied that they ever charging any fees.have been calling every single day 2-time and they had putting me on hold for 30-minutes with no answerPlease help me
JustFly has included several clauses that are not followed even by the company themselvesWe in particular are a victim to the unethical conduct of JustFlyWe have bought the flight tickets and we were able to take the first flight however, on our way back, we were not able to board the flight as they said: "We can not pull up your information."
How can they possibly not be able to pull up our information, if for they first flight were able to board and fly without any problems?! Not only this, however, when we tried to contact their customer service, they did not reply at all to our complaintWe could only contact them through the credit dispute which up to this point are still unresolvedOur total amount for the cost of the flight was $2110.07, however we only asked for $as that was the amount for not being able to board the second flightWe bought the ticket hours before the flight and they have sent us a confirmation letter, confirming that all the flights are booked and accounted for, however, we were still not able to board the flight and not able to seek redressIf anyone is reading this, it is all good and dandy when your experience is good, however, it is when you've been wronged, that you see the gilded company for what it is
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumerreport Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
Refund on my wife ticket cancellationI customer service representative was telling me that I will get my refund in daysOthers saying 6-weeksReference # : 008-534-for the Justfly.comI was asking them to send me the invoice how much penalty I had to pay, when I get my refund on my wife ticket from Chicago to PakistanI kept on requesting the invoice but the customer represented just kept on telling me different dates of getting invoiceSome times I was told I will get within hours, sometimes in hours, sometimes 24-hoursI told them that I have purchased a travel insurance for this ticketAs soon as I get the refund back I can show the insurance company that how much loss I have than I can claim that loss from insurance agencyBut Justfly.com is reluctant to provide that informationEach time I speak with a customer service seems like to me that they are giving me different storiesI was told the airline was charging me $penalty and $was the process
My name was spelled incorrectly on my itineraryWhen I called to have it changed they had me on hold for and a half hours stating they were trying to get in contact with the airline to change it because they themselves could not do soAfter and hour and a half I called the airline and was able to change my name in under minthey however told me that they were not able to connect my name to the ticket because it was purchased through Voyages A La Carte and gave me a number to callWhen I called that number it picked up and hung up on me timesmeanwhile I have been on hold with Justfly*** the entire timeonce they finally came back on the line I told them that I had my name changed with the airlines and that they needed to connect the flight with the ticket.they then placed me on hold again and came back telling me that I needed to pay $to have them reprint my ticketsThis was after me bing on the phone for an hour and a half and having done all the leg work with the
Justfly.*** overcharged my credit account They are fraudulent
unauthorized charges to my credit card for $i have tried to solve this matter with them , justfly removed the charges and then put them back again in my card I talked to american express merchant but they did not want to remove the charges
I purchased tickets for a trip for my wife and me to visit my family for Thanksgiving through justfl***The ticket prices were about $less than through the carrier's website as well as also about $less than any other option from another carrier or website such as Priceline or KayakAbout minutes after receiving the confirmation email from justfl***, they sent another email cancelling my purchase without providing a reasonI tried calling customer service, but the quoted wait time was over hour and I don't have the time at the moment to wait on the phone (I'll update this review once I am able to contact them)I went back to check on flights on justfl*** as well as other online sites, and the prices on justfl*** are now >$more than what I had originally purchasedThe prices have now also increased on other sites for the flights I wanted -- thus because of justfl***'s shady practice, I'll have to pay moreJustfl*** had no legitimate reason to cancel my purchase (my credit card has zero balance, all information was entered correctly, and I also verified that my credit card company did not cancel or reject the purchase)I recommend staying away from justfl***
Spoke to a representative (supervisor) for Just Fly on Nov3, and Just Fly was suppose to refund us a check in the amount of $($plus $75.00)They said we would receive the check 3- weeksThis refund was for a rebooking during Hurricane MatthewThese fees should have been waived per all airlinesMy son (college student) had to be evacuated from Charleston few days earlier because of the hurricaneToday is December 28th, and we still have not received a refund check that we were promisedWe called again and was on hold for hr and minutes and they said they can't refund usThey lie they lie!!!!!!!!The last phone call on Novthe refund was approved per supervisorJustfly*** is a scamThey keep putting you on hold 3-minutesIt is the same scam everytime you callThey NEVER sent the check and they NEVER have a reference number when you call or anything is documentedYou have to tell them the information everytime you call back
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, ***, Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I made a reservation with Justfly*** on Octobre 4th for a multi-city return flight ticket to Asunción, ParaguayI had to cancel my reservation due to unforeseen circumstancesI called Justfly to cancel the reservation and I was told that the airline had a cancellation fee of $250, which I had no option but to acceptThey told me there was another cancelation fee of $usd from Justfly, which after I disputed I was offered a lower fee of $usdAll in all, a $usd cancelation fee fora ticket that cost me $was outregeousThat is more than 50% of the ticket priceIn any case, I never received any refundI got a call a few days later telling me that my trip was not refundable and that I could not get any refundI spent literally hours, trying to reach them, trying to speak with a supervisor, and what they tell me is that the flight now is not refundable, which is not what they told meI even checked with the airline and the airline told me that the flight it is refunda
I booked two international tickets to Spain with*** and called within the hour period to cancelI was told that there will be a $per person cancellation fee accessedApparently, this is stated in the small print on their websiteTheir website is misleading as it clearly states a "hour cancellation" as you go to book your ticket but the customer is expected to check the small print to find out that there is an additional fee of $per person to be accessed, even if the flight is cancelled within the hour time periodI called *** customer service number to cancel my reservationsThe representative was rude, unhelpful and refused to connect me to a supervisorI looked up the company on the Revdex.com website and there were 300+ negative comments on the Revdex.com website with similar complaintsI hung up the phone and called back for a supervisor who helped me cancel my reservation with a lower cancellation fee of $ppWebsites such as these cre
I booked a flight using JustFly.com and foremost, the dates that I selected for travel when purchasing ticket were different than the dates of the ticket I receivedI cancelled this reservation (the website misleadingly offers free cancellation within hours) and was hit with a $dollar penalty charge, on top of a non-refundable $booking feeI chose not to continue to book my travel for this trip with JustFly.com and booked elsewhereThe website indicated that it will take up to days for refunds to be credited to my back account depending on my bankWhen I called my bank to check in regarding the status of my refund, they told me that it was JustFly.com that hasn't released my funds, not any issue on behalf of the bankI called JustFly.com on Wednesday, August 30th at around 2:45pm PST to discuss my concerns with someone from customer service, who did not seem bothered that the tickets I selected were different from the ones I received and then told me not to worry and
Hello, I talked with a representative at length yesterday regarding the insurance for my JustFly*** tripDue to a death in the family I was unable to make my outbound flight from ChicagoIt was falsely communicated on my Justfly*** account that my travel insurance was valid on the date of travelI purchased insurance on March 29th, 2016, but when I talked to a Justfly*** representative on May 10th, 2016, he informed me that my card was not processed when an attempt to purchase insurance was madeBecause the insurance was not processed I've lost my entire round trip flight to London at a loss.I am asking for Justfly*** to honor the insurance purchase or allow me to update my credit card info used to purchase travel insurance in order to reschedule my flight due to the following: Based on the data below: my account showed that travel insurance was active on the day of departure May 9th which would allow me the chance to make changes to my flight in the event of an emerg
I purchased a ticket with insurance on an American Express Credit Card and the reservation was messed up and they have me leaving from Canada when I am in North Dakota and suppose to be leaving from WillistonI have called times talked to managers and superivsers and all they want to so is charge me more money and not offering any hekp to solve the problem
I purchased a flight on just fly***It stated that the price would be $which was supposed to include the final total prices including taxes and feesUpon completing the reservation it charged my card $I called just fly to confirm and their representative Charles could not tell me why I was charged an additional $plus $chargeThey stated that it was due to seat selection, which they stated was optional, but on their website it did not give you the choice to opt out of this selectionThe selection was supposed to be included in the price, but was notIt was also stated that our card would not be refunded for 6-weeks for the additional feeThe entire reservation had to be canceled and it still was said to take 2-business days to refund the total amount of the flight reservation
In the process of booking a flight to Columbus, Ohio I inadvertently selected Columbus, GA I contact JustFly to have them change the itinerary and they refused to do so They stated that the rules are no changes, refunds, or credit issue I was left with no money and no trip I will use this service again and will never refer this business to anyone
I purchased tix to Cancun in July and was strongly advised to buy trip insurance which I bought a few weeks laterJustfly pushes CSA insuranceWhen it was time for our trip in September, the Mexico are had two hurricanes around that time and we felt it was too dangerousI called Justfly and was told the insurance would couver the cancellationAll I had to do was pay JusyFly fee which I did and the rep emailed me the CSA paperwork to fill outHe assured me they would repay my tickets and the fee and Medical insurance I boughtWell, CSA denied my claim and I am out over JustFly told me repeatedly buying travel insurance would cover any reason and I had to have it going overseasI believe I was misled, lied to and taken advantage of especially since I had to pay another cancel feeIt was JustFly's dereliction and deceit in this whole processWhen you call them they will do nothing as far as a refund but will sell you more tickets for a fee
I booked my flight for February 18, and am femaleThey booked me two months early on December 18, and booled me as maleThey advised me in order to correct their error I have to pay more than double the current ticket priceI need them to change my booking to the correct date and I would gladly pay the difference in the cost of the ticketsI have an international flight departing from the destination I booked with them or at least refund my money so I can book with a reputable company
Terrible service, would never recommendI called to book a flight, asked about seating and was told by agent on separate occasion where I would be sittingThey cannot assign seats, found this out laterTicket showed up in my inbox with no assignment, I called back asked for a supervisor, was hung up onCalled back again, took min of my time to get a refund, refund can take up to business daysWould absolutely never recommend to anyone