I purchased tickets on 03/18/from justfly [redacted] to fly from Orlando to Toronto Canada for the dates of 09/02/to 09/07/When I received my booking confirmation I realized that everything was incorrect on my flightInstead of leaving from Orlando, the flight is leaving from Toronto to Orlando and also the return date was one week later that what I enteredI live in Florida so I cannot leave from TorontoAnd let me say that I am an analyst, I double and triple check everything I do on the computer and I know I did not make these mistakesI called as soon as I received the confirmation email and noticed it was incorrect and asked them to fix itThe agent was not happy that I wanted to make changes and kept giving me attitudeTo make things worse it was very difficult t to understand him because he had a very strong Indian accent and I had to keep asking him to repeat himself and that seems to upset him even moreAfter he started raising his voice at me because I had t
If you want to return an airline ticket with justfl [redacted] after the hour return period, they will offer a $per ticket return penalty to receive justfly credits The problem comes when you try to use the justfly credits to buy a new ticket they mark up the new ticket twice the price on their website which is twice the price the airline offers With my experience we returned wrong date tickets realized after hours The tickets were originally $each and we were able to return each ticket for $fee to receive $per ticket justfly credits, thinking we'd buy each new $ticket for the correct date and at least save $per ticket in the situation However the new ticket that costs $on their site and from the airline, cost $when using justfly credits plus they add a penalty fee upon checkout over $ We learned this after accepting the $per ticket return fee Obviously frustrated we called and complained and involved our credit card company to get the $per ticket back After a lot of effort a justfly representative did give us our $per ticket back and we are walking away from the original $tickets When asking a justfly representative why a ticket is showing $on their site but it costs $if using justly credits, she became silent and didn't answer This is highly deceptive and thankfully we got out of it or we would've lost $in the situation instead of $ When doing more shopping and research we found out that justfly doesn't actually provide discounted tickets They are a search engine showing the cheapest tickets offered by airlines Therefore I would assume they only make a profit by penalty fees, so they are banking on people making mistakes when booking flights, then sell you a new ticket through justfly credits at a marked up flight ticket price I'm not sure if it is legal to sell marked up airline tickets, but justly is doing this, so hopefully someone can look into it or warn others, it's definitely unethical and/or deceptive
Was scheduled for a flight to land in [redacted] at 1pmWas changed without warning/permission/ compensation to flight arriving at 7pm-this would be too late for our wedding eventI reserved months prior and was only notified in the weeks leading up to departure-too late for refundThe airline ( [redacted] ) stated that there was a flight that would allow us to arrive in [redacted] at 250pm but that the agent (justfly) would have to call them to arrange thisI called just fly immediately and was told that they were calling the airline to arrange the new flightI was placed on hold for min then told the flight no longer had availability- even as I was able to walk through a reservation on the [redacted] website for the very same flightI was transferred to someone at the airline who then said that they were not able to help me reserve anything-that I would have to do it through the agentI called the agent and this time waited on the phone for over full hoursI was told I would be
By policy when there is a death in the immediate family full refunds are available after providing proof of death and an obituary. This company would not adhere to their own policy standards and would not refund any funds. The airlines were contacted directly, which were more than willing to refund the cost upon having to cancel family member flights, however were unable to credit our credit card directly due to a block instituted by justfly as being the middle man within the transaction. After the airlines themselves reviewed the documentation all attempts to refund directly failed due to this agency meddling with my direct refund. This company was only going to credit an account good for a certain amount of time to be used or I would lose the funds with justfly.
Prior to November 24, 2017, I purchased a flight ticket from Justfly from Philadelphia to Jacksonville and canceled itDespite the early cancelation, I was not awarded a refund and, instead, accepted flight credit that is valid until August I was told that I would be able to use this credit to buy a ticket to Jacksonville anytime before August and no other information was providedI called today, May 24th, 2018, to use my flight credit of dollars to buy two tickets from Philadelphia to JacksonvilleThe first representative stated that they could not use my flight credit to pay for both tickets at dollars in total, despite it being less then the flight credit I was promisedHe stated that flight credit could not be used for others and I stated my frustration; he continued by saying that he would transfer me to support so that they could get two tickets, only to put me on hold before hanging up after approximately minutesI called back and recieved the same res
Yesterday I was trying to book a flight to Amsterdam, I found a good price flight on their website, but I had a question regarding the luggage allowance, so I called their costumer Services to enquire, she asked me for the flight information I am looking at, I gave here al the info she asked, so she looked it up and come back with that old stereo type lie, Sirthis flight price changed and went up $for each ticket ( $as I was booking tickets) I asked her how come I am looking at it right now and I am about to book I just wanted to know the luggage allowance, then she said that there isn't tickets available for that flight only , Told her well that is not what it said in the web site, she told me the airline just updated the flight and the update didn't go thru to the website yet, but when I finish booking it will decline my booking, then she said she is contacting the airline to see if there is another flight that have tickets available, to make short she come back and said there is another flight of course it is $more, I asked her is the $fees or not, she said no it is not feesI Told her to go ahead and book me, she did, but she made a mistake in the name and was spelled wrong, so I had to wait for supervisor to correct the name, which took forever, at this point I have been on the phone for about 1h40mins, while waiting on the supervisor, I received a text from my credit card about the transaction there was two transaction one for the airline with the amount that I initially found online and second one for JustFly for the amount of $40, when she come back to tell me that a supervisor is available to talk to me, I confronted her about being deceiving, guess what she told me that is not important now the important is to get your ticket fixed and she transferred me to the supervisor, who dealt with the mistake she made and the name was corrected, I told him about the $I was charged wrongfully and was not told that it was fees, I wouldn't make a big problem about it but the fact that she lied and deceived me in to believing that the ticket price went up instead of telling me it is fees they are charging and give me the opportunity to consent to it or not, makes me madI spent 2hon the phone to book this flight if I did it online it wouldn't take me mins and it would saved me $lesson learned
I been trying to rebook a flight using travel credit and they keep adding new fees I paid in fees and I still have not been able to book it so I asked for a refund for me credit they said they don't refund travel credit
I booked a total of four one way tickets from San Luis Obispo, CA to Seattle, WA (for a vacation in July 2017) and then four tickets back to San Luis Obispo from SeattleI booked them on 2/12/around 7:pmI checked my email on 2/13/at 6:am (not quite hours later)to see if I had conformation and the e-tickets for my flightsI noticed on two of the tickets (return flight from Seattle to San Luis) two of the passengers middle names were wrongI called Just fly [redacted] and asked to have the middle names changed to the correct ones (the middle names belonged to other passengers who also bought tickets-not sure how that happened in the first place)I was told they would have to charge me $a ticket to change the middle name or cancel the flight and re-purchase with the correct middle namesI told them I wasn't going to do thatJust Fly told me to call Alaska Airlines (the airline we were flying) and they would change the namesAlaska Airlines told me they were not able to
Reference [redacted] was emailed id be refunded $ for 2-business days on July 1, A ticket was purchased with a hour guarantee was issuedThe ticket was cancelled within hrs on June 19,A number of emails have been unanswered
I booked a flight ticket and the justfly is saying that they can t change the return dayI called them and told them to call xl airways because they reached out to me and [redacted] told me : "Dear Gregory , We have been trying to contact to advise them that we have authority from the head office to change the date by paying the fare difference and penalty , but we are unable to get thru to them.Please advise them to call us so that we can take care of this issue.Best regards" I told justfly to call them and without success they are so lazy and hide themself behind the xlairways " we can t do"
I purchased flights to and from Germany that we completed on May 7, We did not check our bags flying out, but on return we checked two bags, and per Justfly's booking confirmation we were allotted first checked bag free for each ticketWell [redacted] air stated that our ticket was purchased as Economy light, so we had to pay Euros($105) per bag in order to board and the [redacted] Air agent would not accept what was stated on our Justfly receiptJustfly states that this ticket was booked as Economy and that [redacted] air is incorrect in their definitionIn dealing with both [redacted] air and Justfly, no one will work to resolve the claim stating their company is not accountable for the errorTrying to deal with [redacted] air is one of the worst experiences, let alone having Justfly work to resolve the issue or escalate itWarning anyone looking to book travel with these companies, I wish you all the luck!
I booked and paid for round trip flights from JFK to London Gatwick through justfly [redacted] for my family of fiveFour on one booking number and my daughter [redacted] on a second booking because she flew out in advance of the rest of us - all were booked on the same return flightWhen we arrived at Gatwick to depart the agent at Norwegian Air checkin desk told us [redacted] flight was cancelledWe received no such notificationNorwegian Air said it was nothing to do with them - we needed to contact the booking agentI immediately called Just Fly who was said it was the airlines fault and in the midst of trying to resolve dropped my callWe had no time and the Norwegian staff said she'd never make the flight at that point anywayWe gave our daughter all the cash in whatever currency we had on us and a credit card and got on the flight without herCan you imagine our distress? Thank goodness she's years old and could handle itWhat would we have done had they done this to our 7-
I have used justfly for several flights within the past 2-yearsI was typically happy with their available flights, however I recently booked a flight and was overcharged by the airline after processingWithin minutes I called customer serviceI was able to speak to someone relatively quickly, however I was told my only option was to accept the increased charges (which were over $150) or pay a $cancellation fee, which they would not waive, and rebook my flightThe poor customer service has deterred me from ever using their site again and I would recommend using a more reputable site
Justfly booking number [redacted] My family and I purchased seats on a flight through justfly***Once the ticket was issued, I realized the spelling on my name was incorrectI also noticed that the spaces between my first and middle name were missingI called Justfly to do a name changeAfter 8x45minute attempts to resolve the problem (which is still not complete), I was told I need to rebook the entire tickets over again at a new, higher feeWhen I called AirChina to confirm this was the only solution, they said if I booked with them directly, the changes regarding to the missing spaces were not necessarily and changing one letter in a name was free of chargeJustfly wants to charge me for all three changes and the cost of a new ticket on a new flightThe missing spaces due to sort of software correction was there doing but I have to pay for the mistake
I believe that I choose a flight through JustFly.com to fly via Spirit Airlines from Baltimore to Kansas City Later when I checked the booking, I saw that the flight was on a different day, actually it extended days and would take more than hours to complete I called both the airline and JustFly and was told that they couldn't do anything about it
On Feb 19, I purchased plane tickets from Charlotte, NC to Bangkokpicked the seats and received a confirmationAbout six weeks later, I received an email stating the airline changed our flightI called to determine what needed to be done and [redacted] of Justfly said he would change the flight so we would be able to make the transfer at JFK with no problemHe also said I should receive a confirmation from them in to hoursOver the next two months, I make or calls with each call taking about 1/hours, Mostly on holdEach call ended with (I sent a message about this to the person who will contact the airline and they will send you an email in to hoursAs of today (7/6/2018) I still don't have a confirmationI told [redacted] that I would like to cancel the flight and I can book the five tickets on a flights that will give a longer time at JFK so we will have time to transfer to the international flight at JFKI was told that If I cancel, I would lose my money
Wrong date was booked by Justfly [redacted] for flights on October18, in the amount of $847.55, I cancelled the ticket on their site and it was noted on their webpage that cancellation was freeWhen I called the credit card bank, Barclaycard Bank, to make sure payment would not be paid because it was not authorized, they notified me that purchase will most likely not be paid since I had cancelled the flightTwo days later when checking my credit card statement I saw that payment was submitted by Justfly [redacted] and that my credit card bank had processed the paymentI called my credit card bank and they informed me that I had to call Justfly [redacted] to have it refundedI called Justfly [redacted] and they wanted me to pay a large amount of cancellation fees and told me there was nothing they can do to help meI have submitted claims through my credit card bank and they have tried to help to no availJustfly [redacted] refuses to help me with the error in processing that they have calledI've made seve
I bought my ticket on justfly***I called the airline to add my TSA-preThe airline informed me that they did not have TSA-pre service but they do provide expedited clearanceHowever, they could not add the service because justfly [redacted] has blocked all edits to the ticketI called Jutfly and explained the situation clearly to the agentThe agent kept asking me for my TSA-pre numberI explained the situation above again but the agent again asked me for the TSA-pre numberI asked if I could speak with another agent since we were not***municating wellShe could not do thatSo I hung up and called againI went through the same procedure with the second agent who also kept asking for my TSA-pre numberI explained the situation once again and again he asked me for my TSA-pre numberI asked why he is asking for the number when I keep telling him that the airline does not provide the serviceHe then hung up on mesomething that should've taken couple of minutes of my time took in total minutes, including writing this review
I purchased an international flight with justfly [redacted] on November 5th Due to a death in the family I was not able to travel and cancelled the reservation within hrs of the purchaseWhen I called to cancel I was told to send in a death certificate and proof of relationship in order to get a full refundAll of the documentation was sent and on November they told me that all was received and that it would take to weeks to receive a refund on the credit card usedweeks have passed and after being on hold for long periods of time (2hrs total) I was told that I needed to wait about more billing cycles in order to now receive a check on the mail with the refundWhen I asked the supervisor to send me an email stating all of this because I needed to have it in writing she agreed to do it but never ended up doing it and hung up on my face when I asked her for her name again
I used their web site to change the hour for my return flight and they showed one price to pay a difference to change the price which was $each ticket and I had two so I paid an additional $on my cc to change the flight return and then looked on their billing info and they charged me $for each ticket to change the return flight! So originally I paid $and when I changed the flight they charged me another $662! so I have a total of $for a $flight!!!!! I even bought CSA travel insurance and JUSTFLY rep told me that they probably won't refund me my amounts paid when the CSA advertisement and information after I bought the policy says they will pay 100-150% of cancellationsI want to cancel my flights with justfly [redacted] and get a refund so I can get another flight before my birthday flight with a reputable company! Please help me and please tell others not to deal with this company They were very difficult to deal with and were NOT wanting to accommodate and make
I purchased tickets on 03/18/from justfly [redacted] to fly from Orlando to Toronto Canada for the dates of 09/02/to 09/07/When I received my booking confirmation I realized that everything was incorrect on my flightInstead of leaving from Orlando, the flight is leaving from Toronto to Orlando and also the return date was one week later that what I enteredI live in Florida so I cannot leave from TorontoAnd let me say that I am an analyst, I double and triple check everything I do on the computer and I know I did not make these mistakesI called as soon as I received the confirmation email and noticed it was incorrect and asked them to fix itThe agent was not happy that I wanted to make changes and kept giving me attitudeTo make things worse it was very difficult t to understand him because he had a very strong Indian accent and I had to keep asking him to repeat himself and that seems to upset him even moreAfter he started raising his voice at me because I had t
If you want to return an airline ticket with justfl [redacted] after the hour return period, they will offer a $per ticket return penalty to receive justfly credits The problem comes when you try to use the justfly credits to buy a new ticket they mark up the new ticket twice the price on their website which is twice the price the airline offers With my experience we returned wrong date tickets realized after hours The tickets were originally $each and we were able to return each ticket for $fee to receive $per ticket justfly credits, thinking we'd buy each new $ticket for the correct date and at least save $per ticket in the situation However the new ticket that costs $on their site and from the airline, cost $when using justfly credits plus they add a penalty fee upon checkout over $ We learned this after accepting the $per ticket return fee Obviously frustrated we called and complained and involved our credit card company to get the $per ticket back After a lot of effort a justfly representative did give us our $per ticket back and we are walking away from the original $tickets When asking a justfly representative why a ticket is showing $on their site but it costs $if using justly credits, she became silent and didn't answer This is highly deceptive and thankfully we got out of it or we would've lost $in the situation instead of $ When doing more shopping and research we found out that justfly doesn't actually provide discounted tickets They are a search engine showing the cheapest tickets offered by airlines Therefore I would assume they only make a profit by penalty fees, so they are banking on people making mistakes when booking flights, then sell you a new ticket through justfly credits at a marked up flight ticket price I'm not sure if it is legal to sell marked up airline tickets, but justly is doing this, so hopefully someone can look into it or warn others, it's definitely unethical and/or deceptive
Was scheduled for a flight to land in [redacted] at 1pmWas changed without warning/permission/ compensation to flight arriving at 7pm-this would be too late for our wedding eventI reserved months prior and was only notified in the weeks leading up to departure-too late for refundThe airline ( [redacted] ) stated that there was a flight that would allow us to arrive in [redacted] at 250pm but that the agent (justfly) would have to call them to arrange thisI called just fly immediately and was told that they were calling the airline to arrange the new flightI was placed on hold for min then told the flight no longer had availability- even as I was able to walk through a reservation on the [redacted] website for the very same flightI was transferred to someone at the airline who then said that they were not able to help me reserve anything-that I would have to do it through the agentI called the agent and this time waited on the phone for over full hoursI was told I would be
By policy when there is a death in the immediate family full refunds are available after providing proof of death and an obituary. This company would not adhere to their own policy standards and would not refund any funds. The airlines were contacted directly, which were more than willing to refund the cost upon having to cancel family member flights, however were unable to credit our credit card directly due to a block instituted by justfly as being the middle man within the transaction. After the airlines themselves reviewed the documentation all attempts to refund directly failed due to this agency meddling with my direct refund. This company was only going to credit an account good for a certain amount of time to be used or I would lose the funds with justfly.
Prior to November 24, 2017, I purchased a flight ticket from Justfly from Philadelphia to Jacksonville and canceled itDespite the early cancelation, I was not awarded a refund and, instead, accepted flight credit that is valid until August I was told that I would be able to use this credit to buy a ticket to Jacksonville anytime before August and no other information was providedI called today, May 24th, 2018, to use my flight credit of dollars to buy two tickets from Philadelphia to JacksonvilleThe first representative stated that they could not use my flight credit to pay for both tickets at dollars in total, despite it being less then the flight credit I was promisedHe stated that flight credit could not be used for others and I stated my frustration; he continued by saying that he would transfer me to support so that they could get two tickets, only to put me on hold before hanging up after approximately minutesI called back and recieved the same res
Yesterday I was trying to book a flight to Amsterdam, I found a good price flight on their website, but I had a question regarding the luggage allowance, so I called their costumer Services to enquire, she asked me for the flight information I am looking at, I gave here al the info she asked, so she looked it up and come back with that old stereo type lie, Sirthis flight price changed and went up $for each ticket ( $as I was booking tickets) I asked her how come I am looking at it right now and I am about to book I just wanted to know the luggage allowance, then she said that there isn't tickets available for that flight only , Told her well that is not what it said in the web site, she told me the airline just updated the flight and the update didn't go thru to the website yet, but when I finish booking it will decline my booking, then she said she is contacting the airline to see if there is another flight that have tickets available, to make short she come back and said there is another flight of course it is $more, I asked her is the $fees or not, she said no it is not feesI Told her to go ahead and book me, she did, but she made a mistake in the name and was spelled wrong, so I had to wait for supervisor to correct the name, which took forever, at this point I have been on the phone for about 1h40mins, while waiting on the supervisor, I received a text from my credit card about the transaction there was two transaction one for the airline with the amount that I initially found online and second one for JustFly for the amount of $40, when she come back to tell me that a supervisor is available to talk to me, I confronted her about being deceiving, guess what she told me that is not important now the important is to get your ticket fixed and she transferred me to the supervisor, who dealt with the mistake she made and the name was corrected, I told him about the $I was charged wrongfully and was not told that it was fees, I wouldn't make a big problem about it but the fact that she lied and deceived me in to believing that the ticket price went up instead of telling me it is fees they are charging and give me the opportunity to consent to it or not, makes me madI spent 2hon the phone to book this flight if I did it online it wouldn't take me mins and it would saved me $lesson learned
I been trying to rebook a flight using travel credit and they keep adding new fees I paid in fees and I still have not been able to book it so I asked for a refund for me credit they said they don't refund travel credit
I booked a total of four one way tickets from San Luis Obispo, CA to Seattle, WA (for a vacation in July 2017) and then four tickets back to San Luis Obispo from SeattleI booked them on 2/12/around 7:pmI checked my email on 2/13/at 6:am (not quite hours later)to see if I had conformation and the e-tickets for my flightsI noticed on two of the tickets (return flight from Seattle to San Luis) two of the passengers middle names were wrongI called Just fly [redacted] and asked to have the middle names changed to the correct ones (the middle names belonged to other passengers who also bought tickets-not sure how that happened in the first place)I was told they would have to charge me $a ticket to change the middle name or cancel the flight and re-purchase with the correct middle namesI told them I wasn't going to do thatJust Fly told me to call Alaska Airlines (the airline we were flying) and they would change the namesAlaska Airlines told me they were not able to
Reference [redacted] was emailed id be refunded $ for 2-business days on July 1, A ticket was purchased with a hour guarantee was issuedThe ticket was cancelled within hrs on June 19,A number of emails have been unanswered
I booked a flight ticket and the justfly is saying that they can t change the return dayI called them and told them to call xl airways because they reached out to me and [redacted] told me : "Dear Gregory , We have been trying to contact to advise them that we have authority from the head office to change the date by paying the fare difference and penalty , but we are unable to get thru to them.Please advise them to call us so that we can take care of this issue.Best regards" I told justfly to call them and without success they are so lazy and hide themself behind the xlairways " we can t do"
I purchased flights to and from Germany that we completed on May 7, We did not check our bags flying out, but on return we checked two bags, and per Justfly's booking confirmation we were allotted first checked bag free for each ticketWell [redacted] air stated that our ticket was purchased as Economy light, so we had to pay Euros($105) per bag in order to board and the [redacted] Air agent would not accept what was stated on our Justfly receiptJustfly states that this ticket was booked as Economy and that [redacted] air is incorrect in their definitionIn dealing with both [redacted] air and Justfly, no one will work to resolve the claim stating their company is not accountable for the errorTrying to deal with [redacted] air is one of the worst experiences, let alone having Justfly work to resolve the issue or escalate itWarning anyone looking to book travel with these companies, I wish you all the luck!
I booked and paid for round trip flights from JFK to London Gatwick through justfly [redacted] for my family of fiveFour on one booking number and my daughter [redacted] on a second booking because she flew out in advance of the rest of us - all were booked on the same return flightWhen we arrived at Gatwick to depart the agent at Norwegian Air checkin desk told us [redacted] flight was cancelledWe received no such notificationNorwegian Air said it was nothing to do with them - we needed to contact the booking agentI immediately called Just Fly who was said it was the airlines fault and in the midst of trying to resolve dropped my callWe had no time and the Norwegian staff said she'd never make the flight at that point anywayWe gave our daughter all the cash in whatever currency we had on us and a credit card and got on the flight without herCan you imagine our distress? Thank goodness she's years old and could handle itWhat would we have done had they done this to our 7-
I have used justfly for several flights within the past 2-yearsI was typically happy with their available flights, however I recently booked a flight and was overcharged by the airline after processingWithin minutes I called customer serviceI was able to speak to someone relatively quickly, however I was told my only option was to accept the increased charges (which were over $150) or pay a $cancellation fee, which they would not waive, and rebook my flightThe poor customer service has deterred me from ever using their site again and I would recommend using a more reputable site
Justfly booking number [redacted] My family and I purchased seats on a flight through justfly***Once the ticket was issued, I realized the spelling on my name was incorrectI also noticed that the spaces between my first and middle name were missingI called Justfly to do a name changeAfter 8x45minute attempts to resolve the problem (which is still not complete), I was told I need to rebook the entire tickets over again at a new, higher feeWhen I called AirChina to confirm this was the only solution, they said if I booked with them directly, the changes regarding to the missing spaces were not necessarily and changing one letter in a name was free of chargeJustfly wants to charge me for all three changes and the cost of a new ticket on a new flightThe missing spaces due to sort of software correction was there doing but I have to pay for the mistake
I believe that I choose a flight through JustFly.com to fly via Spirit Airlines from Baltimore to Kansas City Later when I checked the booking, I saw that the flight was on a different day, actually it extended days and would take more than hours to complete I called both the airline and JustFly and was told that they couldn't do anything about it
On Feb 19, I purchased plane tickets from Charlotte, NC to Bangkokpicked the seats and received a confirmationAbout six weeks later, I received an email stating the airline changed our flightI called to determine what needed to be done and [redacted] of Justfly said he would change the flight so we would be able to make the transfer at JFK with no problemHe also said I should receive a confirmation from them in to hoursOver the next two months, I make or calls with each call taking about 1/hours, Mostly on holdEach call ended with (I sent a message about this to the person who will contact the airline and they will send you an email in to hoursAs of today (7/6/2018) I still don't have a confirmationI told [redacted] that I would like to cancel the flight and I can book the five tickets on a flights that will give a longer time at JFK so we will have time to transfer to the international flight at JFKI was told that If I cancel, I would lose my money
Wrong date was booked by Justfly [redacted] for flights on October18, in the amount of $847.55, I cancelled the ticket on their site and it was noted on their webpage that cancellation was freeWhen I called the credit card bank, Barclaycard Bank, to make sure payment would not be paid because it was not authorized, they notified me that purchase will most likely not be paid since I had cancelled the flightTwo days later when checking my credit card statement I saw that payment was submitted by Justfly [redacted] and that my credit card bank had processed the paymentI called my credit card bank and they informed me that I had to call Justfly [redacted] to have it refundedI called Justfly [redacted] and they wanted me to pay a large amount of cancellation fees and told me there was nothing they can do to help meI have submitted claims through my credit card bank and they have tried to help to no availJustfly [redacted] refuses to help me with the error in processing that they have calledI've made seve
I bought my ticket on justfly***I called the airline to add my TSA-preThe airline informed me that they did not have TSA-pre service but they do provide expedited clearanceHowever, they could not add the service because justfly [redacted] has blocked all edits to the ticketI called Jutfly and explained the situation clearly to the agentThe agent kept asking me for my TSA-pre numberI explained the situation above again but the agent again asked me for the TSA-pre numberI asked if I could speak with another agent since we were not***municating wellShe could not do thatSo I hung up and called againI went through the same procedure with the second agent who also kept asking for my TSA-pre numberI explained the situation once again and again he asked me for my TSA-pre numberI asked why he is asking for the number when I keep telling him that the airline does not provide the serviceHe then hung up on mesomething that should've taken couple of minutes of my time took in total minutes, including writing this review
I purchased an international flight with justfly [redacted] on November 5th Due to a death in the family I was not able to travel and cancelled the reservation within hrs of the purchaseWhen I called to cancel I was told to send in a death certificate and proof of relationship in order to get a full refundAll of the documentation was sent and on November they told me that all was received and that it would take to weeks to receive a refund on the credit card usedweeks have passed and after being on hold for long periods of time (2hrs total) I was told that I needed to wait about more billing cycles in order to now receive a check on the mail with the refundWhen I asked the supervisor to send me an email stating all of this because I needed to have it in writing she agreed to do it but never ended up doing it and hung up on my face when I asked her for her name again
I used their web site to change the hour for my return flight and they showed one price to pay a difference to change the price which was $each ticket and I had two so I paid an additional $on my cc to change the flight return and then looked on their billing info and they charged me $for each ticket to change the return flight! So originally I paid $and when I changed the flight they charged me another $662! so I have a total of $for a $flight!!!!! I even bought CSA travel insurance and JUSTFLY rep told me that they probably won't refund me my amounts paid when the CSA advertisement and information after I bought the policy says they will pay 100-150% of cancellationsI want to cancel my flights with justfly [redacted] and get a refund so I can get another flight before my birthday flight with a reputable company! Please help me and please tell others not to deal with this company They were very difficult to deal with and were NOT wanting to accommodate and make