Back on November 2017, I booked a flight with this companyI was going to my friends wedding in ** ***, BoliviaAs I was cancelling the flight, the operator told me that I could use my credit for a future flight but I needed to pay an additional $I paid this fee, and received 1,in flight credit to ** ***My understanding was that I could use the credit I was going to be given for future travelI received an email indicating that I have a credit and I tried many times (over times) to book a flight using their websiteEvery single time, I get an announcement indicating that there are no flights availableThis contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my creditTherefore, I tried calling the number to book my flightThe personnel answering the number are unable to help methey checked for available flights on days where there clearly were flights available, but did not book meI was
12/26/I bought tickets from Justfly on 2/9/which were charged under Korean Air ($1,x tickets and $x tickets) to LaosSince it is an international trip we had to buy the tickets months in advance in order to prepare for the flightWhen we tried to fly on 12/11/16, we were denied boarding because the tickets were incompatible with American Airlines (AA)AA informed us that they did not have a baggage agreement with one of the airlines that we were flying on - Lao Airline; therefore they cannot let us board because our checked baggage would not be able to get to its final destination of LaosSo we were forced to leave the airport; denied boarding because the travel agency, Justfly***, sold us "incompatible airline tickets." I called Justfly to inform them of this but they would not refund the full amount of the tickets because they said they had to charge us for the fees for cancelling the flightHowever, I told them that we did not cancel the flightWe we
I had to cancel my ticket with JustFly and it was a nightmareI paid for two tickets for a total of $1,They charged me $in cancellation fees even through I bought their extended cancellation policy ($39.98) which advertised, "You can cancel within hours for any reason for a small fee." However, apparently within hours to them means within hours of booking not within hours of your flightTypically canceling within hours of booking is free for most airlinesWhen canceling my ticket the call center customer service representatives wanted to charged me an additional $feeAfter speaking with a supervisor and $in international phone charges I got that figure down to $The whole company feels like a scamThey offer cheap tickets then scam you on hidden feesMy advice is to avoid themThey do not deserve your business and if you book with them they will try to cheat you if they can
I was unaware of justfly being a uncrdiable buisness before booking my flightIt wasn’t until I needed to correct my lap seat (grandson) middle name to his first nameI never met my grandsonI called to make the corrections and was placed on hold and disconnectedI tried calling justfly Back and the *** number was not I service (non reachable)So they took my money and could not service my needsI paid for two previous people that my heart has been longing to seeI paid my way, I did nothing illegal, nor unethical and I should be able to have my money back or see my daughter and grandbaby as I paid to see
Justfly typed my name wrong on E-ticket, now I am flying in five days but it is still not resolvedThey kept asking me to call back and saying they are waiting for the airline's replyI am anxiousI am a poor student and cannot afford to buy new ticketsThey wouldn't issue full refund eitherWhat shall I do?
August 31, I grabbed this website by accident when searching for a RT flight from Seattle to LondonThe price was good, I don't fly much and am a cancer patient, so probably had no business trying to do this on my own I bought the ticket, then realized there was a hour layover in VancouverBecause of my health, this was not a good idea The travel insurance I purchased didn't applyI canceled the flight for $150, only to find out that the credit received can only be used for that destination during the same time frame (so I couldn't take the credit and go somewhere else later on)I selected new dates and shorter layover Then I got an emailI calledDo I want travel insurance on this new flight? NoPlease process I was assured I would have a confirmation within hours I got another email the next day This time to tell me the outbound flight was going to cost $more OkI paid it I was assured I would have the confirmation within hoursI got another email the next dayI called The incoming flight could not be confirmed and would now cost an additional $I asked to speak to a supervisorThe supervisor told me now the new additional cost had gone up to $I asked to speak to her supervisor and was cut offNo return call I got another emailI calledThis time I have now been assured I will have my confirmation of my desired flights no later than Sept5th (delay because of weekend and three day holiday???)I hung upThis is not overAll I want to do is see my new granddaughter before I dieI have learned my lesson as a senior citizen
Cannot believe what a joke this company is!! I booked one way tickets From CA to Las Vegas, NVWhen I received the confirmation email with my itinerary it had the flights flippedthe arrival and departure cities were completely backwards from what I booked! I called them immediately to fix the problemThey said they could only cancel the reservation and then re-book itHowever they wanted to charge a PER ticket cancellation fee! I am frustrated and agreed to the cancellation fee since they were not going to help meThey said I was going to get a full refund of the price of the tickets within business daysI called them today to inquired about my refund since it has been a month nowThey took their cancellation fee the day I cancelled but I haven't received my refund yetThe representative on the phone asked my if I have contacted my back to ask about this refund Of course I had been looking in my account waiting on the refund for weeks now so I told them yesNext he asks me to go ahead and SEND IN MY BANK STATEMENTS?!?!?!? Said they needed MY bank statement to make sure I hadn't received the refund already!?!?! DO NOT USE THIS COMPANY AND DO NOT PROVIDE THEM ANY PERSONAL DOCUMENTATION!
On 1/16/16, I engaged a Qatar Air flight through Justfly and realized immediately that I had typed in the wrong return dateI spoke to a Justfly representative by phone and was told to schedule the correct flight and that the first reservation would be cancelledI was told that I would be charged for both flights and that the charge for the cancelled flight would be refunded to my visa card in about two weeksThis never happenedSeveral times since I have called Justfly and have been told each time by a representative that a $refund was authorized on 1/I was told to submit my visa card summary to show that I had not received the refundI have done this twiceDuring my last call, I told the Justfly representative that if I did not receive the refund within the next month, my next contact would be to the Revdex.comI have still not received it
I booked (justfly*** record ***) and subsequently cancelled a flight on Turkish Airlines through justfly*** as the FAA banned all Turkish Airlines flights to/from the US following a military coup in TurkeyI was told that there would be a $cancellation fee from the airline plus another $in lost fees for a total of $Although at the time of my call the flight couldn't take place, I reluctantly agreed to the cancellation feesTwo weeks later, I still don't have any refund, and justfly*** has charged an additional $fee to my credit cardI was never advised of this and did not approve the additional chargeI'm seeking a refund of the agreed amount plus the additional $charge
I booked a roundtrip flight from Phoenix to Paris with justflyWORST IDEA EVERThey put in someone else's secondary identity verification information for my own which caused me to be unable to chefor my international flight the day prior (mind you all secondary data was showing as correct on my end but not what they sent to the airlines)They also put in my boyfriends middle name as my own causing my data to not match upWhen I called to get this fixed I was given the runaround and told I was unable to cheas they cancelled a flight and re-booked meUm no, I had taken care of that issue months beforeThey then claimed they updated the data and sent to the airlines...no change upon calling the airlineBut I did find out they incorrectly changed my birthday (which was one of the few correct items in the first place) so again I called to get it fixedAgain I waited on hold and was told I couldn't speak to a supervisorFinally on my fourth call to JustFly they told me they would expedite the changes and get a new ticket issued "within the hour"That was six hours agoOh and I had to pay a $fee to do so, mind you I didn't cause the errorNow, twelve hours after finding out about the issues and twelve hours before I am to take off, the issues still aren't fixed and I will likely be unable to board my flightI spent over hours on the phone with JustFly and the airlines today...to get no whereI will NEVER book through them again and encourage anyone thinking of saving some money to run for the hills rather than deal with this horrible company
We had a lot of issues with our recent trip booked through the Justfly booking companyOne month before our trip we had all the hotels, transportation, and schedule finalized since Europe is expensive and we had made plans to travel with other peopleEven before we left the United States we had a problem with our flight from Split, Croatia to Paris, Franceweek before the flight Justfly reached out to notify us that the flight on 8/was cancelled and we needed to move to another flightWe agreed to take the flight the day before on 8/and forfeit our non-refundable hotel in SplitAdditionally we had to book a second night in Paris to accommodate usWe thought this would be the end of the problems, but days into our trip to Europe we received another notification from Justfly that we needed to contact them immediatelyAfter an hour on hold we were able to talk to a rep who only told us that we needed to talk to their specialist, all of whom were busy at the timeThey put a note in our file to call us, but didn't return the call until 2am (hours later)When we finally were able to get in touched with them the next day they notified us that the airline had rejected our request to change flightsWe asked what we should do and the Justfly representative said that they couldn't help us that verbatim told us that we should book another flight and they would process a refundWe specifically asked them to verify that our flight from Paris to New York would not be impacted and they agreedWe booked one way flights from Split to Paris based on their recommendationThis still wasn't the end of our problems as the night before we were supposed to head back to New York, I noticed a number of emails from JustflyI called again and asked them to verify that our flights were still fine, which they confirmed but indicated that the flight was leaving an hour earlier than originally scheduledWe arrived early at the airport to find out that Justfly was wrong and the flight was still at its original timeWhen we attempted to check in we were notified that our flight from Split was indicated as abandoned, and as such, unreserved our seats on the flight to New YorkWe tried to explain to them that the booking company informed us to book new flights and showed them the emails from Justfly but they were unable to re-assign our seats and we were required to pay for the recalculated price direct from Paris to New York in order to get on the flightWe contacted Justfly again, who made no efforts to help with the situationI asked for them to provide our case file and the recordings of our conversation and was instructed to contact them to make the requestI've sent requests over the past week and have received no response from themTheir customer service has been atrocious and led to a significant financial burden in addition to lost time and stress throughout our trip
It was a horrible experience with this siteMy brother was traveling to out of the country and unfortunately our elder brother passed away accidentally and we needed to change his reservationAs per the conversation with customer service representative I send them all the required documents within minutes to waive the changes feeAfter days of waiting when we did not hear anything back, I gave them a call for like times and sent the documents timesTheir response was like they can not process the request since they did not receive documentsI mean how can you don't receive it when I sent like times from different email ids to just make sure they receive itThey are just fraudWhen asked customer service representative to forward a call to higher authorities, she never transferred it and did not even give her name upon askingShe simply put our call on hold for minutes and we finally hang upThey are big fraudPlease don't book a ticket with themIt was such a nightmareBetter to pay a little extra and book directly with the flight
I purchased an E ticket on justfly.comI wasn't able to purchase a ticket directly with the airlinesIt's an emergency travel to visit my sickly mother in Eritrea AfricaI had to extend my return date and just fly.com couldn't accommodate or refund the moneyThey referred me back to the airline or purchase a new ticket using their web siteI was willing to pay any fare difference and ticket changing feesThey will not change itA $hundred dollar ticket and I was forced to purchase another ticket
I had a death in the family and had to cancel my flightThis was September of It is now April and Justfly has not done anything to help refund the cost of the flightmy phone calls and emails go ignored or a simple response that they are working on itThis is after several calls with the airline directly which everything on their end seems to be resolved but since I purchased the actual ticket through justfly.com I have to wait for their responseI have a feeling they are pocketing the refund and ignoring me
This company is a Scam I cant believe there can be allow to operate like this I booked a flight for my family on Dec to JanI had purchase the Csa Travel protection Due to Family emergency I was forced to cancel trip .Which insurance didn't cover a thing So Had to pay $per ticket x.I was told by Justfly that I would have a credit of $I have tried to use the credit directly thru there site .But they purposely don't let it load for days with no resolution If I go on there website and pick my flights on dates desire for example they show $per ticket .I called and talk to Kin asked if I could pick my own flights thru there site She said No that she would help me and send me to customer support Ok ,So Customer support Eman gets on the line told him about my inquiry he stars checking dates flights The same flight that was checked by me thru there site his price to me is $.So I thought okay my credit per ticket is -$ea would have to pay the difference .Nope I was wrong Eman said no this is the actual price to youSo according to him the ticket will run me $1021ea.Red alert this place is a Scam
Please DO NOT USE JUSTFLY.*** Not sure how they being allowed to operate for so long Makes me sick to think of the dollar amount I lost with this scammers .I would hate to see other people having to deal with what I'm going thru So do yourself a favor DONT use JUSTFLY.***
I purchased a ticket on Turkish Airlines through Justfly*** on June for a September departure...sometime in August I was informed of a schedule change and told to contact Turkish Airlines directly, where I was informed that I could cancel the ticket for a full refund because of the change, but that I had to cancel it through justfly.comI called Justfly*** on August (on a recorded line, I believe) to cancel the ticket and was informed that I would receive a full refund to my original billing credit cardWhen I did not receive a confirmation by email within hours I contacted them again and was assured everything was fineFinally, on September 8,, after five calls lasting several hours with these people I was told the ticket "no longer had any value." No kidding! They cancelled the ticket a week earlier, and the flight had left the day before! So now I am out $and apparently have no recourse as the supervisors at the customer service center refuse to call me back
I booked a flight in economy/basic economy class with TAP Portugal, which includes a suitcaseHowever, JustFly booked me into Discount class, which does not contain luggageI called JustFly to rectify this mistake, and they said 1) They can't do anything 2) I booked this class (I did not, I booked Economy/Basic Economy) and 3) They can't rebook me or refund meWhen I refused to accept these apologies, customer service hung up on meThis is highly unethical, if not outright fraudulent, and absolutely unacceptable
Tried to buy a ticket and they put a hold on my funds and decline my ticketI never got a ticket but the held my fund for over days and when I called they kept giving me the run around and was very rude and left me on the phone several times and never came backThey held my funds and I never got anything from them and caused unnecessary hardship and they refused to help me and constantly lied and brushed me offI am disapppointed in the service I received and their customer service is horribleHow can you hold fund without providing me a service and refuse to give me my money back or even talk to me without lying
I purchase a ticket online and within seconds I realized I make an error in the middle nameI put my husband middle and last name in the box for the middle nameI called and ask to change it, to remove his last name from the middle name boxI was told that I would have to pay an additional dollars to cancel the reservationI think that business is looking to take advantage on their customers since they sell cheap airline ticket and people who are poorer will shop on their website
I wouldn’t even give them one starI have had the worst experience I have ever had with this companyMy husband and I always fly ***We got into a jame and had to buy tickets online through just flyWe went to check out when the system wouldn’t allow us to check out with an infant on our lapWe called in and asked what we needed to doI explained on the phone I wanted to proceed onlineThe agent insisted we do it over the phoneI am always leery of these things because I don’t want to miss any detailsThe agent asked us if we were going to be checking bags, we explained no we’ll be flying with carry ones and a personal itemHe said that’s not a problem there is no charge for thoseWhen we were in line to board *** airlinesWe were told we needed to pay for our baggage we said no we have carry on, they said we charge for carry onWe explained that just fly said we wouldn’t be chargedThey said we would have to take it up with just flyWe called just fly, and they said it’s the airlines problem, it’s GENERAL informationMy husband corrected him, information is correct information we were misinformedThe agent on the phone said we would have to talk to a supervisorHe said he would have them call later that evening! We never got a call, a day later we called in and they said that they would do something to make it rightWe were ok with thatThey said they would contact us and let us know within hours what they are going to doWe never got a call backWe called in asking what was going on, my husband got on the phone with supervisors a three of them hung up on him and told him there was no higher authorities to speak with or help us handle our situationI have never been treated so poorly by a third party agencyThey never did anything to try and make it better and they said it was our problemI didn’t know getting hung up on was my problemI will never use this company to book my flights again!
Back on November 2017, I booked a flight with this companyI was going to my friends wedding in ** ***, BoliviaAs I was cancelling the flight, the operator told me that I could use my credit for a future flight but I needed to pay an additional $I paid this fee, and received 1,in flight credit to ** ***My understanding was that I could use the credit I was going to be given for future travelI received an email indicating that I have a credit and I tried many times (over times) to book a flight using their websiteEvery single time, I get an announcement indicating that there are no flights availableThis contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my creditTherefore, I tried calling the number to book my flightThe personnel answering the number are unable to help methey checked for available flights on days where there clearly were flights available, but did not book meI was
12/26/I bought tickets from Justfly on 2/9/which were charged under Korean Air ($1,x tickets and $x tickets) to LaosSince it is an international trip we had to buy the tickets months in advance in order to prepare for the flightWhen we tried to fly on 12/11/16, we were denied boarding because the tickets were incompatible with American Airlines (AA)AA informed us that they did not have a baggage agreement with one of the airlines that we were flying on - Lao Airline; therefore they cannot let us board because our checked baggage would not be able to get to its final destination of LaosSo we were forced to leave the airport; denied boarding because the travel agency, Justfly***, sold us "incompatible airline tickets." I called Justfly to inform them of this but they would not refund the full amount of the tickets because they said they had to charge us for the fees for cancelling the flightHowever, I told them that we did not cancel the flightWe we
I had to cancel my ticket with JustFly and it was a nightmareI paid for two tickets for a total of $1,They charged me $in cancellation fees even through I bought their extended cancellation policy ($39.98) which advertised, "You can cancel within hours for any reason for a small fee." However, apparently within hours to them means within hours of booking not within hours of your flightTypically canceling within hours of booking is free for most airlinesWhen canceling my ticket the call center customer service representatives wanted to charged me an additional $feeAfter speaking with a supervisor and $in international phone charges I got that figure down to $The whole company feels like a scamThey offer cheap tickets then scam you on hidden feesMy advice is to avoid themThey do not deserve your business and if you book with them they will try to cheat you if they can
I was unaware of justfly being a uncrdiable buisness before booking my flightIt wasn’t until I needed to correct my lap seat (grandson) middle name to his first nameI never met my grandsonI called to make the corrections and was placed on hold and disconnectedI tried calling justfly Back and the *** number was not I service (non reachable)So they took my money and could not service my needsI paid for two previous people that my heart has been longing to seeI paid my way, I did nothing illegal, nor unethical and I should be able to have my money back or see my daughter and grandbaby as I paid to see
Justfly typed my name wrong on E-ticket, now I am flying in five days but it is still not resolvedThey kept asking me to call back and saying they are waiting for the airline's replyI am anxiousI am a poor student and cannot afford to buy new ticketsThey wouldn't issue full refund eitherWhat shall I do?
August 31, I grabbed this website by accident when searching for a RT flight from Seattle to LondonThe price was good, I don't fly much and am a cancer patient, so probably had no business trying to do this on my own I bought the ticket, then realized there was a hour layover in VancouverBecause of my health, this was not a good idea The travel insurance I purchased didn't applyI canceled the flight for $150, only to find out that the credit received can only be used for that destination during the same time frame (so I couldn't take the credit and go somewhere else later on)I selected new dates and shorter layover Then I got an emailI calledDo I want travel insurance on this new flight? NoPlease process I was assured I would have a confirmation within hours I got another email the next day This time to tell me the outbound flight was going to cost $more OkI paid it I was assured I would have the confirmation within hoursI got another email the next dayI called The incoming flight could not be confirmed and would now cost an additional $I asked to speak to a supervisorThe supervisor told me now the new additional cost had gone up to $I asked to speak to her supervisor and was cut offNo return call I got another emailI calledThis time I have now been assured I will have my confirmation of my desired flights no later than Sept5th (delay because of weekend and three day holiday???)I hung upThis is not overAll I want to do is see my new granddaughter before I dieI have learned my lesson as a senior citizen
Cannot believe what a joke this company is!! I booked one way tickets From CA to Las Vegas, NVWhen I received the confirmation email with my itinerary it had the flights flippedthe arrival and departure cities were completely backwards from what I booked! I called them immediately to fix the problemThey said they could only cancel the reservation and then re-book itHowever they wanted to charge a PER ticket cancellation fee! I am frustrated and agreed to the cancellation fee since they were not going to help meThey said I was going to get a full refund of the price of the tickets within business daysI called them today to inquired about my refund since it has been a month nowThey took their cancellation fee the day I cancelled but I haven't received my refund yetThe representative on the phone asked my if I have contacted my back to ask about this refund Of course I had been looking in my account waiting on the refund for weeks now so I told them yesNext he asks me to go ahead and SEND IN MY BANK STATEMENTS?!?!?!? Said they needed MY bank statement to make sure I hadn't received the refund already!?!?! DO NOT USE THIS COMPANY AND DO NOT PROVIDE THEM ANY PERSONAL DOCUMENTATION!
On 1/16/16, I engaged a Qatar Air flight through Justfly and realized immediately that I had typed in the wrong return dateI spoke to a Justfly representative by phone and was told to schedule the correct flight and that the first reservation would be cancelledI was told that I would be charged for both flights and that the charge for the cancelled flight would be refunded to my visa card in about two weeksThis never happenedSeveral times since I have called Justfly and have been told each time by a representative that a $refund was authorized on 1/I was told to submit my visa card summary to show that I had not received the refundI have done this twiceDuring my last call, I told the Justfly representative that if I did not receive the refund within the next month, my next contact would be to the Revdex.comI have still not received it
I booked (justfly*** record ***) and subsequently cancelled a flight on Turkish Airlines through justfly*** as the FAA banned all Turkish Airlines flights to/from the US following a military coup in TurkeyI was told that there would be a $cancellation fee from the airline plus another $in lost fees for a total of $Although at the time of my call the flight couldn't take place, I reluctantly agreed to the cancellation feesTwo weeks later, I still don't have any refund, and justfly*** has charged an additional $fee to my credit cardI was never advised of this and did not approve the additional chargeI'm seeking a refund of the agreed amount plus the additional $charge
I booked a roundtrip flight from Phoenix to Paris with justflyWORST IDEA EVERThey put in someone else's secondary identity verification information for my own which caused me to be unable to chefor my international flight the day prior (mind you all secondary data was showing as correct on my end but not what they sent to the airlines)They also put in my boyfriends middle name as my own causing my data to not match upWhen I called to get this fixed I was given the runaround and told I was unable to cheas they cancelled a flight and re-booked meUm no, I had taken care of that issue months beforeThey then claimed they updated the data and sent to the airlines...no change upon calling the airlineBut I did find out they incorrectly changed my birthday (which was one of the few correct items in the first place) so again I called to get it fixedAgain I waited on hold and was told I couldn't speak to a supervisorFinally on my fourth call to JustFly they told me they would expedite the changes and get a new ticket issued "within the hour"That was six hours agoOh and I had to pay a $fee to do so, mind you I didn't cause the errorNow, twelve hours after finding out about the issues and twelve hours before I am to take off, the issues still aren't fixed and I will likely be unable to board my flightI spent over hours on the phone with JustFly and the airlines today...to get no whereI will NEVER book through them again and encourage anyone thinking of saving some money to run for the hills rather than deal with this horrible company
We had a lot of issues with our recent trip booked through the Justfly booking companyOne month before our trip we had all the hotels, transportation, and schedule finalized since Europe is expensive and we had made plans to travel with other peopleEven before we left the United States we had a problem with our flight from Split, Croatia to Paris, Franceweek before the flight Justfly reached out to notify us that the flight on 8/was cancelled and we needed to move to another flightWe agreed to take the flight the day before on 8/and forfeit our non-refundable hotel in SplitAdditionally we had to book a second night in Paris to accommodate usWe thought this would be the end of the problems, but days into our trip to Europe we received another notification from Justfly that we needed to contact them immediatelyAfter an hour on hold we were able to talk to a rep who only told us that we needed to talk to their specialist, all of whom were busy at the timeThey put a note in our file to call us, but didn't return the call until 2am (hours later)When we finally were able to get in touched with them the next day they notified us that the airline had rejected our request to change flightsWe asked what we should do and the Justfly representative said that they couldn't help us that verbatim told us that we should book another flight and they would process a refundWe specifically asked them to verify that our flight from Paris to New York would not be impacted and they agreedWe booked one way flights from Split to Paris based on their recommendationThis still wasn't the end of our problems as the night before we were supposed to head back to New York, I noticed a number of emails from JustflyI called again and asked them to verify that our flights were still fine, which they confirmed but indicated that the flight was leaving an hour earlier than originally scheduledWe arrived early at the airport to find out that Justfly was wrong and the flight was still at its original timeWhen we attempted to check in we were notified that our flight from Split was indicated as abandoned, and as such, unreserved our seats on the flight to New YorkWe tried to explain to them that the booking company informed us to book new flights and showed them the emails from Justfly but they were unable to re-assign our seats and we were required to pay for the recalculated price direct from Paris to New York in order to get on the flightWe contacted Justfly again, who made no efforts to help with the situationI asked for them to provide our case file and the recordings of our conversation and was instructed to contact them to make the requestI've sent requests over the past week and have received no response from themTheir customer service has been atrocious and led to a significant financial burden in addition to lost time and stress throughout our trip
It was a horrible experience with this siteMy brother was traveling to out of the country and unfortunately our elder brother passed away accidentally and we needed to change his reservationAs per the conversation with customer service representative I send them all the required documents within minutes to waive the changes feeAfter days of waiting when we did not hear anything back, I gave them a call for like times and sent the documents timesTheir response was like they can not process the request since they did not receive documentsI mean how can you don't receive it when I sent like times from different email ids to just make sure they receive itThey are just fraudWhen asked customer service representative to forward a call to higher authorities, she never transferred it and did not even give her name upon askingShe simply put our call on hold for minutes and we finally hang upThey are big fraudPlease don't book a ticket with themIt was such a nightmareBetter to pay a little extra and book directly with the flight
I purchased an E ticket on justfly.comI wasn't able to purchase a ticket directly with the airlinesIt's an emergency travel to visit my sickly mother in Eritrea AfricaI had to extend my return date and just fly.com couldn't accommodate or refund the moneyThey referred me back to the airline or purchase a new ticket using their web siteI was willing to pay any fare difference and ticket changing feesThey will not change itA $hundred dollar ticket and I was forced to purchase another ticket
I had a death in the family and had to cancel my flightThis was September of It is now April and Justfly has not done anything to help refund the cost of the flightmy phone calls and emails go ignored or a simple response that they are working on itThis is after several calls with the airline directly which everything on their end seems to be resolved but since I purchased the actual ticket through justfly.com I have to wait for their responseI have a feeling they are pocketing the refund and ignoring me
This company is a Scam I cant believe there can be allow to operate like this I booked a flight for my family on Dec to JanI had purchase the Csa Travel protection Due to Family emergency I was forced to cancel trip .Which insurance didn't cover a thing So Had to pay $per ticket x.I was told by Justfly that I would have a credit of $I have tried to use the credit directly thru there site .But they purposely don't let it load for days with no resolution If I go on there website and pick my flights on dates desire for example they show $per ticket .I called and talk to Kin asked if I could pick my own flights thru there site She said No that she would help me and send me to customer support Ok ,So Customer support Eman gets on the line told him about my inquiry he stars checking dates flights The same flight that was checked by me thru there site his price to me is $.So I thought okay my credit per ticket is -$ea would have to pay the difference .Nope I was wrong Eman said no this is the actual price to youSo according to him the ticket will run me $1021ea.Red alert this place is a Scam
Please DO NOT USE JUSTFLY.*** Not sure how they being allowed to operate for so long Makes me sick to think of the dollar amount I lost with this scammers .I would hate to see other people having to deal with what I'm going thru So do yourself a favor DONT use JUSTFLY.***
I purchased a ticket on Turkish Airlines through Justfly*** on June for a September departure...sometime in August I was informed of a schedule change and told to contact Turkish Airlines directly, where I was informed that I could cancel the ticket for a full refund because of the change, but that I had to cancel it through justfly.comI called Justfly*** on August (on a recorded line, I believe) to cancel the ticket and was informed that I would receive a full refund to my original billing credit cardWhen I did not receive a confirmation by email within hours I contacted them again and was assured everything was fineFinally, on September 8,, after five calls lasting several hours with these people I was told the ticket "no longer had any value." No kidding! They cancelled the ticket a week earlier, and the flight had left the day before! So now I am out $and apparently have no recourse as the supervisors at the customer service center refuse to call me back
I booked a flight in economy/basic economy class with TAP Portugal, which includes a suitcaseHowever, JustFly booked me into Discount class, which does not contain luggageI called JustFly to rectify this mistake, and they said 1) They can't do anything 2) I booked this class (I did not, I booked Economy/Basic Economy) and 3) They can't rebook me or refund meWhen I refused to accept these apologies, customer service hung up on meThis is highly unethical, if not outright fraudulent, and absolutely unacceptable
Tried to buy a ticket and they put a hold on my funds and decline my ticketI never got a ticket but the held my fund for over days and when I called they kept giving me the run around and was very rude and left me on the phone several times and never came backThey held my funds and I never got anything from them and caused unnecessary hardship and they refused to help me and constantly lied and brushed me offI am disapppointed in the service I received and their customer service is horribleHow can you hold fund without providing me a service and refuse to give me my money back or even talk to me without lying
I purchase a ticket online and within seconds I realized I make an error in the middle nameI put my husband middle and last name in the box for the middle nameI called and ask to change it, to remove his last name from the middle name boxI was told that I would have to pay an additional dollars to cancel the reservationI think that business is looking to take advantage on their customers since they sell cheap airline ticket and people who are poorer will shop on their website
I wouldn’t even give them one starI have had the worst experience I have ever had with this companyMy husband and I always fly ***We got into a jame and had to buy tickets online through just flyWe went to check out when the system wouldn’t allow us to check out with an infant on our lapWe called in and asked what we needed to doI explained on the phone I wanted to proceed onlineThe agent insisted we do it over the phoneI am always leery of these things because I don’t want to miss any detailsThe agent asked us if we were going to be checking bags, we explained no we’ll be flying with carry ones and a personal itemHe said that’s not a problem there is no charge for thoseWhen we were in line to board *** airlinesWe were told we needed to pay for our baggage we said no we have carry on, they said we charge for carry onWe explained that just fly said we wouldn’t be chargedThey said we would have to take it up with just flyWe called just fly, and they said it’s the airlines problem, it’s GENERAL informationMy husband corrected him, information is correct information we were misinformedThe agent on the phone said we would have to talk to a supervisorHe said he would have them call later that evening! We never got a call, a day later we called in and they said that they would do something to make it rightWe were ok with thatThey said they would contact us and let us know within hours what they are going to doWe never got a call backWe called in asking what was going on, my husband got on the phone with supervisors a three of them hung up on him and told him there was no higher authorities to speak with or help us handle our situationI have never been treated so poorly by a third party agencyThey never did anything to try and make it better and they said it was our problemI didn’t know getting hung up on was my problemI will never use this company to book my flights again!