I purchased tickets for a trip for my wife and me to visit my family for Thanksgiving through justfl***The ticket prices were about $less than through the carrier's website as well as also about $less than any other option from another carrier or website such as Priceline or KayakAbout minutes after receiving the confirmation email from justfl***, they sent another email cancelling my purchase without providing a reasonI tried calling customer service, but the quoted wait time was over hour and I don't have the time at the moment to wait on the phone (I'll update this review once I am able to contact them)I went back to check on flights on justfl*** as well as other online sites, and the prices on justfl*** are now >$more than what I had originally purchasedThe prices have now also increased on other sites for the flights I wanted -- thus because of justfl***'s shady practice, I'll have to pay moreJustfl*** had no legitimate reason to cancel my purchase (my credit card has zero balance, all information was entered correctly, and I also verified that my credit card company did not cancel or reject the purchase)I recommend staying away from justfl***
Spoke to a representative (supervisor) for Just Fly on Nov3, and Just Fly was suppose to refund us a check in the amount of $($plus $75.00)They said we would receive the check 3- weeksThis refund was for a rebooking during Hurricane MatthewThese fees should have been waived per all airlinesMy son (college student) had to be evacuated from Charleston few days earlier because of the hurricaneToday is December 28th, and we still have not received a refund check that we were promisedWe called again and was on hold for hr and minutes and they said they can't refund usThey lie they lie!!!!!!!!The last phone call on Novthe refund was approved per supervisorJustfly*** is a scamThey keep putting you on hold 3-minutesIt is the same scam everytime you callThey NEVER sent the check and they NEVER have a reference number when you call or anything is documentedYou have to tell them the information everytime you call back
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, ***, Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I made a reservation with Justfly*** on Octobre 4th for a multi-city return flight ticket to Asunción, ParaguayI had to cancel my reservation due to unforeseen circumstancesI called Justfly to cancel the reservation and I was told that the airline had a cancellation fee of $250, which I had no option but to acceptThey told me there was another cancelation fee of $usd from Justfly, which after I disputed I was offered a lower fee of $usdAll in all, a $usd cancelation fee fora ticket that cost me $was outregeousThat is more than 50% of the ticket priceIn any case, I never received any refundI got a call a few days later telling me that my trip was not refundable and that I could not get any refundI spent literally hours, trying to reach them, trying to speak with a supervisor, and what they tell me is that the flight now is not refundable, which is not what they told meI even checked with the airline and the airline told me that the flight it is refunda
I booked two international tickets to Spain with*** and called within the hour period to cancelI was told that there will be a $per person cancellation fee accessedApparently, this is stated in the small print on their websiteTheir website is misleading as it clearly states a "hour cancellation" as you go to book your ticket but the customer is expected to check the small print to find out that there is an additional fee of $per person to be accessed, even if the flight is cancelled within the hour time periodI called *** customer service number to cancel my reservationsThe representative was rude, unhelpful and refused to connect me to a supervisorI looked up the company on the Revdex.com website and there were 300+ negative comments on the Revdex.com website with similar complaintsI hung up the phone and called back for a supervisor who helped me cancel my reservation with a lower cancellation fee of $ppWebsites such as these cre
I booked a flight using JustFly.com and foremost, the dates that I selected for travel when purchasing ticket were different than the dates of the ticket I receivedI cancelled this reservation (the website misleadingly offers free cancellation within hours) and was hit with a $dollar penalty charge, on top of a non-refundable $booking feeI chose not to continue to book my travel for this trip with JustFly.com and booked elsewhereThe website indicated that it will take up to days for refunds to be credited to my back account depending on my bankWhen I called my bank to check in regarding the status of my refund, they told me that it was JustFly.com that hasn't released my funds, not any issue on behalf of the bankI called JustFly.com on Wednesday, August 30th at around 2:45pm PST to discuss my concerns with someone from customer service, who did not seem bothered that the tickets I selected were different from the ones I received and then told me not to worry and
Hello, I talked with a representative at length yesterday regarding the insurance for my JustFly*** tripDue to a death in the family I was unable to make my outbound flight from ChicagoIt was falsely communicated on my Justfly*** account that my travel insurance was valid on the date of travelI purchased insurance on March 29th, 2016, but when I talked to a Justfly*** representative on May 10th, 2016, he informed me that my card was not processed when an attempt to purchase insurance was madeBecause the insurance was not processed I've lost my entire round trip flight to London at a loss.I am asking for Justfly*** to honor the insurance purchase or allow me to update my credit card info used to purchase travel insurance in order to reschedule my flight due to the following: Based on the data below: my account showed that travel insurance was active on the day of departure May 9th which would allow me the chance to make changes to my flight in the event of an emerg
I purchased a ticket with insurance on an American Express Credit Card and the reservation was messed up and they have me leaving from Canada when I am in North Dakota and suppose to be leaving from WillistonI have called times talked to managers and superivsers and all they want to so is charge me more money and not offering any hekp to solve the problem
I purchased a flight on just fly***It stated that the price would be $which was supposed to include the final total prices including taxes and feesUpon completing the reservation it charged my card $I called just fly to confirm and their representative Charles could not tell me why I was charged an additional $plus $chargeThey stated that it was due to seat selection, which they stated was optional, but on their website it did not give you the choice to opt out of this selectionThe selection was supposed to be included in the price, but was notIt was also stated that our card would not be refunded for 6-weeks for the additional feeThe entire reservation had to be canceled and it still was said to take 2-business days to refund the total amount of the flight reservation
In the process of booking a flight to Columbus, Ohio I inadvertently selected Columbus, GA I contact JustFly to have them change the itinerary and they refused to do so They stated that the rules are no changes, refunds, or credit issue I was left with no money and no trip I will use this service again and will never refer this business to anyone
I purchased tix to Cancun in July and was strongly advised to buy trip insurance which I bought a few weeks laterJustfly pushes CSA insuranceWhen it was time for our trip in September, the Mexico are had two hurricanes around that time and we felt it was too dangerousI called Justfly and was told the insurance would couver the cancellationAll I had to do was pay JusyFly fee which I did and the rep emailed me the CSA paperwork to fill outHe assured me they would repay my tickets and the fee and Medical insurance I boughtWell, CSA denied my claim and I am out over JustFly told me repeatedly buying travel insurance would cover any reason and I had to have it going overseasI believe I was misled, lied to and taken advantage of especially since I had to pay another cancel feeIt was JustFly's dereliction and deceit in this whole processWhen you call them they will do nothing as far as a refund but will sell you more tickets for a fee
I booked my flight for February 18, and am femaleThey booked me two months early on December 18, and booled me as maleThey advised me in order to correct their error I have to pay more than double the current ticket priceI need them to change my booking to the correct date and I would gladly pay the difference in the cost of the ticketsI have an international flight departing from the destination I booked with them or at least refund my money so I can book with a reputable company
Terrible service, would never recommendI called to book a flight, asked about seating and was told by agent on separate occasion where I would be sittingThey cannot assign seats, found this out laterTicket showed up in my inbox with no assignment, I called back asked for a supervisor, was hung up onCalled back again, took min of my time to get a refund, refund can take up to business daysWould absolutely never recommend to anyone
CUSTOMER IS IS BY FAR THE WORST I HAVE EVER DEALT WITH!!!!FIRST OF ALL, NOT ONE REPRESENTATIVE SPEAKS CLEAR ENGLISH!!SECOND, BECAUSE ENGLISH IS NOT THEIR FIRST LANGUAGE, THEY GET MAD AND HANG UP ON YOU AFTER BEING ON HOLD FOR 45MINUTES WHEN THEY MAKE A MISTAKE!!!NEVER AGAIN WILL I GO THROUGH THIS PIECE OF CRAP WEBSITE TO BOOK ANOTHER FLIGHT!!!!! IF ZERO STARS WAS AN OPTION THEN JUSTFLY GETS A -10!!!!!!!
I purchased online on 7/25/a business class airline ticket from DFW to Barcelona, Spain and a business class ticket from Madrid Spain to DFWI was charged $for this ticketWhen I checked the Justfly booking confirmation it showed a business class ticket was purchasedHowever, when I went to enter information for passport information the airline ticket indicated that the ticket was for economyI began contacting Justfly on 7/30/16, again on 7/31/16, 8/1/and 8/3/Each time I was on hold for at least an hour and told I would talk to a supervisor who would handle the problemEach time I have been assured that they would return my call (they have not) or I should call again tomorrow when the problem would be solved by the proper supervisor
NEVER book with JustFlyThey have written into their terms and conditions that if you cancel your flight you will only be able to use your ensuing credit on a flight that is double the priceOur family trip was cancelled due to this oversight
I placed a reservation for a way vacation trip on Tuesday June 27thEvery day I would get a couple of emails with problems, they could not process my card, even when I had full confirmation from my bank it was approved, their prices kept changingFinally, on Friday, July 7th and after many emails and calls back and forth through the week, I called asked them to confirm and "guarantee" that this schedule and price would hold, otherwise I needed to figure something differentThe lady said "I guarantee you will get your tickets in hours and your price will not change." On Monday July 3rd, I get an email with a cancellation because my flights were no longer availableHere I am a week later, on another phone call to hear one more "I am sorry." Just fly offered to re-book on different dates for a different price an entire different orchestrated planAs you can see, I already had hotels and other vacation reservations based on the original planNow I had nothingTo make things wor
I recently booked a flight with justfly*** and a week before the flight is to leave I have learned that the destination, Singapore, is being recommended to avoid if pregnant or trying to conceiveAs I am a woman trying to conceive, I am completely dissatisfied with the company and its lack of empathy on this issueI cannot understand how they will not allow a change of my trip due to the health risk circumstances
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to *** on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly*** is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
I purchased tickets for a trip for my wife and me to visit my family for Thanksgiving through justfl***The ticket prices were about $less than through the carrier's website as well as also about $less than any other option from another carrier or website such as Priceline or KayakAbout minutes after receiving the confirmation email from justfl***, they sent another email cancelling my purchase without providing a reasonI tried calling customer service, but the quoted wait time was over hour and I don't have the time at the moment to wait on the phone (I'll update this review once I am able to contact them)I went back to check on flights on justfl*** as well as other online sites, and the prices on justfl*** are now >$more than what I had originally purchasedThe prices have now also increased on other sites for the flights I wanted -- thus because of justfl***'s shady practice, I'll have to pay moreJustfl*** had no legitimate reason to cancel my purchase (my credit card has zero balance, all information was entered correctly, and I also verified that my credit card company did not cancel or reject the purchase)I recommend staying away from justfl***
Spoke to a representative (supervisor) for Just Fly on Nov3, and Just Fly was suppose to refund us a check in the amount of $($plus $75.00)They said we would receive the check 3- weeksThis refund was for a rebooking during Hurricane MatthewThese fees should have been waived per all airlinesMy son (college student) had to be evacuated from Charleston few days earlier because of the hurricaneToday is December 28th, and we still have not received a refund check that we were promisedWe called again and was on hold for hr and minutes and they said they can't refund usThey lie they lie!!!!!!!!The last phone call on Novthe refund was approved per supervisorJustfly*** is a scamThey keep putting you on hold 3-minutesIt is the same scam everytime you callThey NEVER sent the check and they NEVER have a reference number when you call or anything is documentedYou have to tell them the information everytime you call back
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, ***, Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I made a reservation with Justfly*** on Octobre 4th for a multi-city return flight ticket to Asunción, ParaguayI had to cancel my reservation due to unforeseen circumstancesI called Justfly to cancel the reservation and I was told that the airline had a cancellation fee of $250, which I had no option but to acceptThey told me there was another cancelation fee of $usd from Justfly, which after I disputed I was offered a lower fee of $usdAll in all, a $usd cancelation fee fora ticket that cost me $was outregeousThat is more than 50% of the ticket priceIn any case, I never received any refundI got a call a few days later telling me that my trip was not refundable and that I could not get any refundI spent literally hours, trying to reach them, trying to speak with a supervisor, and what they tell me is that the flight now is not refundable, which is not what they told meI even checked with the airline and the airline told me that the flight it is refunda
I booked two international tickets to Spain with*** and called within the hour period to cancelI was told that there will be a $per person cancellation fee accessedApparently, this is stated in the small print on their websiteTheir website is misleading as it clearly states a "hour cancellation" as you go to book your ticket but the customer is expected to check the small print to find out that there is an additional fee of $per person to be accessed, even if the flight is cancelled within the hour time periodI called *** customer service number to cancel my reservationsThe representative was rude, unhelpful and refused to connect me to a supervisorI looked up the company on the Revdex.com website and there were 300+ negative comments on the Revdex.com website with similar complaintsI hung up the phone and called back for a supervisor who helped me cancel my reservation with a lower cancellation fee of $ppWebsites such as these cre
I booked a flight using JustFly.com and foremost, the dates that I selected for travel when purchasing ticket were different than the dates of the ticket I receivedI cancelled this reservation (the website misleadingly offers free cancellation within hours) and was hit with a $dollar penalty charge, on top of a non-refundable $booking feeI chose not to continue to book my travel for this trip with JustFly.com and booked elsewhereThe website indicated that it will take up to days for refunds to be credited to my back account depending on my bankWhen I called my bank to check in regarding the status of my refund, they told me that it was JustFly.com that hasn't released my funds, not any issue on behalf of the bankI called JustFly.com on Wednesday, August 30th at around 2:45pm PST to discuss my concerns with someone from customer service, who did not seem bothered that the tickets I selected were different from the ones I received and then told me not to worry and
Hello, I talked with a representative at length yesterday regarding the insurance for my JustFly*** tripDue to a death in the family I was unable to make my outbound flight from ChicagoIt was falsely communicated on my Justfly*** account that my travel insurance was valid on the date of travelI purchased insurance on March 29th, 2016, but when I talked to a Justfly*** representative on May 10th, 2016, he informed me that my card was not processed when an attempt to purchase insurance was madeBecause the insurance was not processed I've lost my entire round trip flight to London at a loss.I am asking for Justfly*** to honor the insurance purchase or allow me to update my credit card info used to purchase travel insurance in order to reschedule my flight due to the following: Based on the data below: my account showed that travel insurance was active on the day of departure May 9th which would allow me the chance to make changes to my flight in the event of an emerg
I purchased a ticket with insurance on an American Express Credit Card and the reservation was messed up and they have me leaving from Canada when I am in North Dakota and suppose to be leaving from WillistonI have called times talked to managers and superivsers and all they want to so is charge me more money and not offering any hekp to solve the problem
I purchased a flight on just fly***It stated that the price would be $which was supposed to include the final total prices including taxes and feesUpon completing the reservation it charged my card $I called just fly to confirm and their representative Charles could not tell me why I was charged an additional $plus $chargeThey stated that it was due to seat selection, which they stated was optional, but on their website it did not give you the choice to opt out of this selectionThe selection was supposed to be included in the price, but was notIt was also stated that our card would not be refunded for 6-weeks for the additional feeThe entire reservation had to be canceled and it still was said to take 2-business days to refund the total amount of the flight reservation
In the process of booking a flight to Columbus, Ohio I inadvertently selected Columbus, GA I contact JustFly to have them change the itinerary and they refused to do so They stated that the rules are no changes, refunds, or credit issue I was left with no money and no trip I will use this service again and will never refer this business to anyone
I purchased tix to Cancun in July and was strongly advised to buy trip insurance which I bought a few weeks laterJustfly pushes CSA insuranceWhen it was time for our trip in September, the Mexico are had two hurricanes around that time and we felt it was too dangerousI called Justfly and was told the insurance would couver the cancellationAll I had to do was pay JusyFly fee which I did and the rep emailed me the CSA paperwork to fill outHe assured me they would repay my tickets and the fee and Medical insurance I boughtWell, CSA denied my claim and I am out over JustFly told me repeatedly buying travel insurance would cover any reason and I had to have it going overseasI believe I was misled, lied to and taken advantage of especially since I had to pay another cancel feeIt was JustFly's dereliction and deceit in this whole processWhen you call them they will do nothing as far as a refund but will sell you more tickets for a fee
I booked my flight for February 18, and am femaleThey booked me two months early on December 18, and booled me as maleThey advised me in order to correct their error I have to pay more than double the current ticket priceI need them to change my booking to the correct date and I would gladly pay the difference in the cost of the ticketsI have an international flight departing from the destination I booked with them or at least refund my money so I can book with a reputable company
Terrible service, would never recommendI called to book a flight, asked about seating and was told by agent on separate occasion where I would be sittingThey cannot assign seats, found this out laterTicket showed up in my inbox with no assignment, I called back asked for a supervisor, was hung up onCalled back again, took min of my time to get a refund, refund can take up to business daysWould absolutely never recommend to anyone
The worst experience of my life, lost dollars with themPlease stay way from this company
CUSTOMER IS IS BY FAR THE WORST I HAVE EVER DEALT WITH!!!!FIRST OF ALL, NOT ONE REPRESENTATIVE SPEAKS CLEAR ENGLISH!!SECOND, BECAUSE ENGLISH IS NOT THEIR FIRST LANGUAGE, THEY GET MAD AND HANG UP ON YOU AFTER BEING ON HOLD FOR 45MINUTES WHEN THEY MAKE A MISTAKE!!!NEVER AGAIN WILL I GO THROUGH THIS PIECE OF CRAP WEBSITE TO BOOK ANOTHER FLIGHT!!!!! IF ZERO STARS WAS AN OPTION THEN JUSTFLY GETS A -10!!!!!!!
I purchased online on 7/25/a business class airline ticket from DFW to Barcelona, Spain and a business class ticket from Madrid Spain to DFWI was charged $for this ticketWhen I checked the Justfly booking confirmation it showed a business class ticket was purchasedHowever, when I went to enter information for passport information the airline ticket indicated that the ticket was for economyI began contacting Justfly on 7/30/16, again on 7/31/16, 8/1/and 8/3/Each time I was on hold for at least an hour and told I would talk to a supervisor who would handle the problemEach time I have been assured that they would return my call (they have not) or I should call again tomorrow when the problem would be solved by the proper supervisor
NEVER book with JustFlyThey have written into their terms and conditions that if you cancel your flight you will only be able to use your ensuing credit on a flight that is double the priceOur family trip was cancelled due to this oversight
I placed a reservation for a way vacation trip on Tuesday June 27thEvery day I would get a couple of emails with problems, they could not process my card, even when I had full confirmation from my bank it was approved, their prices kept changingFinally, on Friday, July 7th and after many emails and calls back and forth through the week, I called asked them to confirm and "guarantee" that this schedule and price would hold, otherwise I needed to figure something differentThe lady said "I guarantee you will get your tickets in hours and your price will not change." On Monday July 3rd, I get an email with a cancellation because my flights were no longer availableHere I am a week later, on another phone call to hear one more "I am sorry." Just fly offered to re-book on different dates for a different price an entire different orchestrated planAs you can see, I already had hotels and other vacation reservations based on the original planNow I had nothingTo make things wor
I recently booked a flight with justfly*** and a week before the flight is to leave I have learned that the destination, Singapore, is being recommended to avoid if pregnant or trying to conceiveAs I am a woman trying to conceive, I am completely dissatisfied with the company and its lack of empathy on this issueI cannot understand how they will not allow a change of my trip due to the health risk circumstances
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to *** on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly*** is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF