I would like to caution consumers about using JustFly.com. I submitted a request for a booking on line (with full credit card details, etc.) and got a message that there was a technical error with my booking and that I was to call the customer service number to fix the booking. When I did so, they tracked my itinerary and the fare had mysteriously gone up $250. When I asked how this could have happened, there was no answer except that the fare had gone up. When I asked to speak to a supervisor, I was refused. (Actually I was told that the person had no supervisor, then that the supervisor was in a meeting.) This all sounds pretty fishy to me, a way of luring consumers in with false prices, and I hope that there will be no trouble with my credit card...
My sister booked a round trip flight to South Korea with this company, initially she realizedoesn't she made a mistake with the booking and called the very next day to cancel the flight. The representative that she spoke to assured her that the flight was cancelled and that she would receive a refund for the amount of the ticket within 7-10 business days. From there she proceeded to book a one way ticket to South Korea thinking that she would be able to use her refund to fly home. Long story short she was never refunded her money and has been told that she can either take the refund, which now we'll have to wait 6-8 WEEKS to arrive or she can take a cheaper flight back home and relieve no money. So essentially [redacted] effectively stole my sisters money and practically threatened to leave her stranded in a foreign country. An added note she has dealt with these people the entire time she has been in South Korea and up until today have been telling her that her refund will arrive soon or that she will receive an email from [redacted] regarding her flight home. Both of which never happened
I purchased plane tickets from them and then received a email message from them to contact Finnair to get my new itinerary and when I contacted them they said they could not generate the new tickets because the company Justfly had to do something in there computerSince I called them on 7/17/when I got this email they have given me bad information a wrong address in rocky hill, ct and [redacted] to tell me it will take to hoursIvespoken to numerous people from [redacted] ans still no new e ticket to board our plane to Prague in sept 5/through sept 15/for myself my husband and two children booking number is [redacted]
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
I purchased tickets (family) on 10/27/(one way from Seattle to Norfolk)Due to work constraints and family illness during the holidays, I had to change my flight arrangements to spend less time in Norfolk, VAI called to speak with an agent on the best option for changing my flightThe agent mentioned that if I exchanged my tickets for another flight, that I would have to pay a "change fee." The agent mentioned that the best thing to do would be to cancel the flights in exchange for a credit that could be used at a later dateIn order to assure the credit for future use, I was charged $a ticket for a total of $on November 3, It wasn't until months later that I tried to use my credit of $1,that I was told that I could only use the tickets for travel one way for the original destination, which seemed extremely odd to meWhen I called back at another time, I was then told that I could travel anywhere domestically, but there would be a $change fee, that I c
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
I had booked with Justfly in the past with no issuesEarlier this year, I had found a great price for a round trip flight to ParisPrior to booking, I called Justfly to verify the cancellation policy as the trip I booked was in December and I was unsure if I would be able to make the flightThey quoted me approximately $for the fee and that there were no other strings attachedThis was fair enough to me so I booked the tripUnfortunately I was informed of a destination wedding that I was to be a part of during the week that I bookedI decided that I would eat the loss, cancel my flight, and book the trip for another time in SeptemberI called once again to verify the terms and the $fee was once again mentionedHowever, after canceling my flight, I was not given any money back but instead given flight creditThis did not bother me as I was planning on rescheduling the trip regardlessAfter searching for flights with my credit I found that the flights were significantly
I found a flight on Justfly [redacted] on 11/20/that showed tickets available for $so I booked my flight! Sounded great until I see the charge for $on my account and look to see if that same flight is available and their website shows flights available for $So I called into their [redacted] number and get told - " [redacted] "So basically you want me to pay $to book a new flight for $so that my total in this would be $instead of $Makes a lot of sense! I will never book through this website againI had high expectations for about minutes on this siteI will just stick to my websitesUpdate as of 11/22/17- I just checked justfly website again and its still showing tickets available for the same flight I chose at $I appreciate the reply from trustpilot, but knowing that the flights are still available on the website and I got charged an extra $is pretty sadAgain I will never do business with justfl [redacted] again
I purchased tickets for my family of to Europe and had a work conflict that made taking the trip difficult, not impossibleI called in to just fly to check on cancellation policyThe customer service rep ended up cancelling my trip reservation without my consentI was then subsequently informed that the trip was non refundable and to proceed filing a claim with my travel protection policyAll advice suggested by Just fly has been unsuccessful in refunding my expenseI cannot believe I am being made responsible to pay for a trip I did not make or authorize to cancelPlease helpThank you
My husband and I booked our honeymoon trip through [redacted] My husband then broke his leg and was not cleared to fly so we needed to reschedule The company gave us a travel credit to change our flight We understood that the destination needed to be the same and that the reservation needed to be made within the year We tried to reschedule our flight on line where they told us that there were no flights available I tried multiple dates We then tried to call the company to book, where they told us that there were actually flights available, but other restrictions that they could not explain We gave them a few other dates to look at The company told us those dates were not available I have checked on line and there are currently flights available on those dates with the airline that they are saying we must book through
[redacted] is required to notify customers of flight changes or cancellationsOur return flight was changed to a different day nearly months before our tripYet we were never notified and when we checked the itinerary just one week before the flight it was still listed as on the original dayWe missed our flight, had to work with the airport staff for hours to get on another flight out and had to stay an extra night in Sri Lanka, causing hotel and food costsWe have tried to contact them multiple times but have received no responseI missed work and we missed part of my brothers wedding
On 4/24/18 I booked two flights through Justfly***, Booking Reference Number [redacted] . A total of $1,168.64 was charged to my credit card in four separate charges - two charges of $511.97 on 4/27/18 for airfare, $108.70 for the booking and insurance and two charges of $18 for seat assignments. All of the charges were authorized and processed by Justfly***. On May 7, 2018 I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalid. A refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection fees. I called and demanded a full refund for everything I was charged and they refused. To date I have received a refund of the two $511.97 charges only. They were unable to deliver the flight I had purchased, and they need to refund all of my money.
I booked a flight through Justfly***The company cancelled the original flight charged me dollar cancellation fee, and tried to charge me my original fee, plus approximately 1,dollars more to rebook the same flightI attempted to dispute the cancellation and the price increaseI was hung up on, told a supervisor would call me, told the call data would be reviewed and that a supervisor would contact meThe people I spoke with would not give me the name of a supervisor or managerI have not been contacted by the company, but I keep calling to inquireThe company has never responded back to me
On 3/8/I purchased airline tickets for my friends & I on Copa Airlines to fly from SFO-LIM via Panama RT from 5/23-6/which were already usedThe charges came on the credit card statement as charges for $Unfortunately there was an additional unauthorized charge on 3/16/of $Justfly [redacted] has not been able to explain this unauthorized charge but says it will take 6-weeks to rectify from when I filed a complaint and sent them a copy of our CrCd statement on 5/I've spent several hours on hold and asking questions about times with their non-customer support number at [redacted] , using Ref# [redacted] It has gotten me nowhereWhen I called Justfly again on 6/after returning from our trip and spent another hours on hold and asking for status and the supervisor Vic Emp [redacted] kept saying it's in the final stages of review but can take up to 6-weeks to credit back the amountI asked what does that mean he said it's been referred to their travel
I bought 2 one way flights ( [redacted] to Venice Italy, Catania, Sicily to ***) When I purchased them I entered the transactions in my financial software. The next day when I visited [redacted] 1 website to reconcile my account I found the two charges exactly as recorded plus two additional charges. They were all pending. After another day the charges were finalized including the two additional. I immediately contacted [redacted] ( [redacted] ) to resolve the issue. I was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfare. When I asked to speak to a manager she refused. I was offered a token (approx $35) courtesy refund. I insisted the two added charges be reversed. The rep, [redacted] , stated that could not be done. Nor could I cancel the entire transaction.
This is the worst onine booking company for flights I have ever seen! Never ever use them!!! They billed my credit card four times in hours and when I called to complain they stated my card had declined itNopeFour pending charges that put my card over its limitThe man said he would fix it and send me an updated email concerning the chargesIn an hour I received an email cancelling my daughters flight! When I called to find out what the hell happened, I got an hour of run around, even after sending them screenshots of my four charges, and them saying my card declined them so what are they supposed to doWhen I confronted her about the screenshot showing the charges, she stated it was impossible because it was declinedShe hung up on me! Never ever ever use this companyI am thankful they screwed upI went directly to the airline and bought the tickets cheaper without the hassleOh, and if you need help, they speak broken English
For four days I looked at the same itinerary for a round trip flight from phx to rduThere were three itineraries available for $On 4/30/I went to purchase any of the three itineraries and over a two to three hour period I attempted multiple times to purchase these tickets at the advertised price(note the advertised price included fees etc) I have screen shots if you needThen when I went to check out the price would shoot up to $I called the number and spoke to supervisor ***I explained in detail what happened and she checked on her endShe admitted the website was advertising one price and check out another and claimed the airline had jacked up the price but their website was not updating their endThat is the definition of price advertisement and there are plenty of people who will hit through the information without paying attention to the final totalThis should not be allowed and consumers should be aware
I would like to caution consumers about using JustFly.com. I submitted a request for a booking on line (with full credit card details, etc.) and got a message that there was a technical error with my booking and that I was to call the customer service number to fix the booking. When I did so, they tracked my itinerary and the fare had mysteriously gone up $250. When I asked how this could have happened, there was no answer except that the fare had gone up. When I asked to speak to a supervisor, I was refused. (Actually I was told that the person had no supervisor, then that the supervisor was in a meeting.) This all sounds pretty fishy to me, a way of luring consumers in with false prices, and I hope that there will be no trouble with my credit card...
My sister booked a round trip flight to South Korea with this company, initially she realizedoesn't she made a mistake with the booking and called the very next day to cancel the flight. The representative that she spoke to assured her that the flight was cancelled and that she would receive a refund for the amount of the ticket within 7-10 business days. From there she proceeded to book a one way ticket to South Korea thinking that she would be able to use her refund to fly home. Long story short she was never refunded her money and has been told that she can either take the refund, which now we'll have to wait 6-8 WEEKS to arrive or she can take a cheaper flight back home and relieve no money. So essentially [redacted] effectively stole my sisters money and practically threatened to leave her stranded in a foreign country. An added note she has dealt with these people the entire time she has been in South Korea and up until today have been telling her that her refund will arrive soon or that she will receive an email from [redacted] regarding her flight home. Both of which never happened
I purchased plane tickets from them and then received a email message from them to contact Finnair to get my new itinerary and when I contacted them they said they could not generate the new tickets because the company Justfly had to do something in there computerSince I called them on 7/17/when I got this email they have given me bad information a wrong address in rocky hill, ct and [redacted] to tell me it will take to hoursIvespoken to numerous people from [redacted] ans still no new e ticket to board our plane to Prague in sept 5/through sept 15/for myself my husband and two children booking number is [redacted]
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
I purchased tickets (family) on 10/27/(one way from Seattle to Norfolk)Due to work constraints and family illness during the holidays, I had to change my flight arrangements to spend less time in Norfolk, VAI called to speak with an agent on the best option for changing my flightThe agent mentioned that if I exchanged my tickets for another flight, that I would have to pay a "change fee." The agent mentioned that the best thing to do would be to cancel the flights in exchange for a credit that could be used at a later dateIn order to assure the credit for future use, I was charged $a ticket for a total of $on November 3, It wasn't until months later that I tried to use my credit of $1,that I was told that I could only use the tickets for travel one way for the original destination, which seemed extremely odd to meWhen I called back at another time, I was then told that I could travel anywhere domestically, but there would be a $change fee, that I c
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
I had booked with Justfly in the past with no issuesEarlier this year, I had found a great price for a round trip flight to ParisPrior to booking, I called Justfly to verify the cancellation policy as the trip I booked was in December and I was unsure if I would be able to make the flightThey quoted me approximately $for the fee and that there were no other strings attachedThis was fair enough to me so I booked the tripUnfortunately I was informed of a destination wedding that I was to be a part of during the week that I bookedI decided that I would eat the loss, cancel my flight, and book the trip for another time in SeptemberI called once again to verify the terms and the $fee was once again mentionedHowever, after canceling my flight, I was not given any money back but instead given flight creditThis did not bother me as I was planning on rescheduling the trip regardlessAfter searching for flights with my credit I found that the flights were significantly
I found a flight on Justfly [redacted] on 11/20/that showed tickets available for $so I booked my flight! Sounded great until I see the charge for $on my account and look to see if that same flight is available and their website shows flights available for $So I called into their [redacted] number and get told - " [redacted] "So basically you want me to pay $to book a new flight for $so that my total in this would be $instead of $Makes a lot of sense! I will never book through this website againI had high expectations for about minutes on this siteI will just stick to my websitesUpdate as of 11/22/17- I just checked justfly website again and its still showing tickets available for the same flight I chose at $I appreciate the reply from trustpilot, but knowing that the flights are still available on the website and I got charged an extra $is pretty sadAgain I will never do business with justfl [redacted] again
I purchased tickets for my family of to Europe and had a work conflict that made taking the trip difficult, not impossibleI called in to just fly to check on cancellation policyThe customer service rep ended up cancelling my trip reservation without my consentI was then subsequently informed that the trip was non refundable and to proceed filing a claim with my travel protection policyAll advice suggested by Just fly has been unsuccessful in refunding my expenseI cannot believe I am being made responsible to pay for a trip I did not make or authorize to cancelPlease helpThank you
My husband and I booked our honeymoon trip through [redacted] My husband then broke his leg and was not cleared to fly so we needed to reschedule The company gave us a travel credit to change our flight We understood that the destination needed to be the same and that the reservation needed to be made within the year We tried to reschedule our flight on line where they told us that there were no flights available I tried multiple dates We then tried to call the company to book, where they told us that there were actually flights available, but other restrictions that they could not explain We gave them a few other dates to look at The company told us those dates were not available I have checked on line and there are currently flights available on those dates with the airline that they are saying we must book through
[redacted] is required to notify customers of flight changes or cancellationsOur return flight was changed to a different day nearly months before our tripYet we were never notified and when we checked the itinerary just one week before the flight it was still listed as on the original dayWe missed our flight, had to work with the airport staff for hours to get on another flight out and had to stay an extra night in Sri Lanka, causing hotel and food costsWe have tried to contact them multiple times but have received no responseI missed work and we missed part of my brothers wedding
see Attached documentClick here to Get the File - use the Password: [redacted] [redacted]
my name came out as Lawheaf, instead of Lawhead, and they insisted on charging me a $75 fee
On 4/24/18 I booked two flights through Justfly***, Booking Reference Number [redacted] . A total of $1,168.64 was charged to my credit card in four separate charges - two charges of $511.97 on 4/27/18 for airfare, $108.70 for the booking and insurance and two charges of $18 for seat assignments. All of the charges were authorized and processed by Justfly***. On May 7, 2018 I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalid. A refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection fees. I called and demanded a full refund for everything I was charged and they refused. To date I have received a refund of the two $511.97 charges only. They were unable to deliver the flight I had purchased, and they need to refund all of my money.
I booked a flight through Justfly***The company cancelled the original flight charged me dollar cancellation fee, and tried to charge me my original fee, plus approximately 1,dollars more to rebook the same flightI attempted to dispute the cancellation and the price increaseI was hung up on, told a supervisor would call me, told the call data would be reviewed and that a supervisor would contact meThe people I spoke with would not give me the name of a supervisor or managerI have not been contacted by the company, but I keep calling to inquireThe company has never responded back to me
I was booking plane tickets for price of $a piece then when I got the receipt the price went to $and change
On 3/8/I purchased airline tickets for my friends & I on Copa Airlines to fly from SFO-LIM via Panama RT from 5/23-6/which were already usedThe charges came on the credit card statement as charges for $Unfortunately there was an additional unauthorized charge on 3/16/of $Justfly [redacted] has not been able to explain this unauthorized charge but says it will take 6-weeks to rectify from when I filed a complaint and sent them a copy of our CrCd statement on 5/I've spent several hours on hold and asking questions about times with their non-customer support number at [redacted] , using Ref# [redacted] It has gotten me nowhereWhen I called Justfly again on 6/after returning from our trip and spent another hours on hold and asking for status and the supervisor Vic Emp [redacted] kept saying it's in the final stages of review but can take up to 6-weeks to credit back the amountI asked what does that mean he said it's been referred to their travel
I bought 2 one way flights ( [redacted] to Venice Italy, Catania, Sicily to ***) When I purchased them I entered the transactions in my financial software. The next day when I visited [redacted] 1 website to reconcile my account I found the two charges exactly as recorded plus two additional charges. They were all pending. After another day the charges were finalized including the two additional. I immediately contacted [redacted] ( [redacted] ) to resolve the issue. I was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfare. When I asked to speak to a manager she refused. I was offered a token (approx $35) courtesy refund. I insisted the two added charges be reversed. The rep, [redacted] , stated that could not be done. Nor could I cancel the entire transaction.
This is the worst onine booking company for flights I have ever seen! Never ever use them!!! They billed my credit card four times in hours and when I called to complain they stated my card had declined itNopeFour pending charges that put my card over its limitThe man said he would fix it and send me an updated email concerning the chargesIn an hour I received an email cancelling my daughters flight! When I called to find out what the hell happened, I got an hour of run around, even after sending them screenshots of my four charges, and them saying my card declined them so what are they supposed to doWhen I confronted her about the screenshot showing the charges, she stated it was impossible because it was declinedShe hung up on me! Never ever ever use this companyI am thankful they screwed upI went directly to the airline and bought the tickets cheaper without the hassleOh, and if you need help, they speak broken English
For four days I looked at the same itinerary for a round trip flight from phx to rduThere were three itineraries available for $On 4/30/I went to purchase any of the three itineraries and over a two to three hour period I attempted multiple times to purchase these tickets at the advertised price(note the advertised price included fees etc) I have screen shots if you needThen when I went to check out the price would shoot up to $I called the number and spoke to supervisor ***I explained in detail what happened and she checked on her endShe admitted the website was advertising one price and check out another and claimed the airline had jacked up the price but their website was not updating their endThat is the definition of price advertisement and there are plenty of people who will hit through the information without paying attention to the final totalThis should not be allowed and consumers should be aware