Due to some unforeseen circumstances I needed to cancel a flight I had purchased through Justfly.comThe flight was out of Syracuse ,NY going to Naples ,FL on 12/29/returning on January 6, I called customer service and explained that I needed to cancel the flightI asked about any fees associated with doing so and was told that all I had to do was pay a $cancellation fee and would be issued a credit in the amount of $601.I was told that I could use the credit towards any new flightThe only stipulation was that the credit had to be used by September 2, and that I would need to call customer service when I was ready to use the creditAll of these conditions were acceptable to meOn January 30, I called customer service at 10:a.mto book two flights to Orlando, FLI had seen on the Justly.com website that they had a roundtrip flight out of Syracuse to Orlando on the dates I was looking at for $$x= $878- $credit equals a balance of $
I purchased a flight thru the company websiteI got the confirmation emailThey charged my credit card multiple times to reach the total costJustfly.com then issued a cancellation email saying the reservation was cancelled for what could have been a number of reasons, none of which pertained to me or my credit cardI received my credit card statement today and found that part of the purchase went thru and was not refundedI want that refunded as THEY initiated and processed the cancellation against my wishes
I have been trying to change the name of a Latam ticket bought through justflyI have now called Latam three times and Justfly timesWhen I call Latam, they tell me that Justfly owns the tickets and should be able to change the names, then they will be able to transfer the tickets to another passengerJusfly tells me that they cannot transfer the tickets and this is because of Latam policy not there own policyThese two claims are contradictory*** statements are consistent with their terms and conditions so I am inclined to believe that justfly has a misunderstandingJustfly has provided no form of documentation or proof that Latam has created these policies and I cannot find anyone at *** who will confirm them
I just booked a MORNING flight with this website, I was reviewing everything was CORRECTAs soon as I charged my card the review changed and it was an afternoon flightI am going on a company trip and needed to arrive in the AMI called right away, not even minutes later, and told the associate what happenedShe proceeded to tell me I was lying(apparently computers never have errors that occur) She wanted to charge me $to change (due to their policies) I completely understand their cancellation policies, but I was not canceling only changing flightsThis was a COMPUTER ERROR not a consumer errorThere is no way I would have booked a PM flight! When I asked to speak to a manager the associate told me well we can bring the fee down to $per ticket as a courtesyI asked to speak the manager again, and was told "we'll my manager is going to tell you the same thing" I said I would like to speak with the managerThe manager got on the phone and charged my card a total of
JUSTFLY MORE LIKE JUST KILL MEDO NOT BOOK WITH THIS SITE! I booked a flight with this company to go see my then boyfriend in Florida in novemberUnfortunately I decided to cancel the flight with more than a few weeks notice and this person I am no longer datingTHIS SITE advertises a hour cancellationunfortunately for their "customers" who they treat like *** you have to pay a $dollar cancellation fee, on top of what youve already paid for your ticketYou get a flight credit which I made sure was to be used on their site for any flight AND NOT THE SAME DESTINATION because I now have no reason to ever go back thereNow to the flight credit part: Fast forward to today- im trying to book a birthday vacation to st lucia departing from the same airportI log in online to find out that I can only use my credit for the same "itinerary"So I call customer service where I have to be forwarded to a supervisorI can use my credit, after much coaxing, for any flight (after telli
I booked a ticket thru Jusfly*** from ORD to BOM via Turkish Airlines for $(non-refundable ticket) on 10/20/Return ticket from 01/28/- 02/05/JustFly booking reference ** *** Booking status on Justfly***: Booking confirmedNo need to reconfirm On 01/03/2017, I called to rescedule the trip to 01/26/- 02/05/I was charged $for the modification and allocated a new Airline PNR Booking Status on Justfly***: Booking confirmedNo need to reconfirm On 01/04/2017, I got a call from Justfly*** asking for my credit card details again, which I gave themBooking Status on Justfly***: Booking confirmedNo need to reconfirm(with new dates) On 01/05/2017, I checked Turkish airlines with my new Airline PNR, but the bookind status is cancelledJustfly*** Booking Status is still: Booking confirmedNo need to reconfirm(with new dates) I finally realize that they have lost my booking and the original ticket was lost as wellThey agreed to refund t
I bought tickets from Justfly*** for myself and my daughter back in November My other daughter, who's only one year old broke her leg, so I am not able to fly, as I am taking care of herI called the company asking to change the dates or cancel a reservation, they said they need a note from a doctorI provided a note to them, now they want $fee for a change or cancelation flight for each person flyingThey're also asking for a full emergency room reportI've tried to file a claim through my *** *** bank, they said it's not gonna work because they state on their website that tickets are non refundableI've tried calling justfly.com again numerous times , waiting up to an hour on hold each time, only to be told I'll still have to pay all the fees if I want to cancel or change the datesNot only that, but they've changed my itinerary times this past weekNow I have so little time in between my connecting flight, that I won't be able to make it even if I wanted to!
My husband and I double booked a flight by mistakeI cancelled my order within minutesI tried calling company to get an easy resolveI was speaking to a couple different customer service agentI was under the impression if I purchased the $insurance you could cancel if needed with 100% refundI was told the ticket was non refundableI was issued a credit for the cost of the ticketI was then still charged fees and taxes on a service they did not provideI was also charged an additional fee for cancellingI understand tickets may not be refunded that is there policyWhat I do not understand is how the customer service is so poorI was unable to talk to anyone who could tell me about my fees and the difference of costsThey were unwilling to work with meI ended up paying $dollars for a service I never receivedI have reached out via email and was told I would hear back and that has not happenIm very disappointed in this company and I do not feel like they have th
terrible customer service, information given, no refund issued after all the documentation requested was provided, lots of excuses in order to keep your money
Hello! I'm here to complain on Justfly agencyI cant find complaint form on their website, so I will do it hereMy flight was on september 2017, Podgorica - Rome- ChicagoThe flight from Podgorica was canceled and they didn’t inform us about that! I have called alitalia call center, agency (your call center) which sold us tickets, everyone told to us everything is as scheduled, but when we arrived to the airport they said our flight doesn’t exist, and that is canceled before we have bought the tickets! They gave us another ticket, but when we landed to Rome, they didnt let us fly to Chicago, and they demanded to buy another ticket for my baby son which was 2I his birthday happened overseas because they cancelled the flight)We had to spend another night on the airport in Rome with baby, without room, food or anything elseThey left us to wait at the airportIt was very hard for us to spend two nights at the airport, without anything, to miss days at our jobs, to be humiliated and left at the airport We lost our money on waiting, and we had to buy another ticketI’m very dissapointed how they treated us, and i’m demanding for refund and compensation of our expenses at the airport
Justfl***---Charged my credit card an amount different from what was quoted to me over the phone Spoke with *** (***) supervisor who apologized and refunded me, but I believe this company is not only unethical but fraudulent
On Oct 6th I booked a flight to Florida through Justfly***Reference ***My return flight was cancelled without any notificationI didn't find this out until the day I was to return to IndianapolisI was put on a flight that had a hour layover which would have made me late for company function I had to be atI had to pay $for a one way flight home for myself and my boyfriendI have made numerous calls to get a refund with no resolutionI have spoke to *** *** *** who told me she would go to upper management and get back to meShe has not called so I called and spoke to agent *** her # is ***She did some research and said that I was notified of both flight changes by emailI ask for proof of those emails that I didn't receive any notification by email or phoneBoth of which I confirmed they had my correct informationJaz said she would have to get with upper management and get back to meI have not heard anything else from JustflyI feel th
We booked the flight tickets for the whole family in Dec One of the family members has to cancel the ticket as there was a problem with travel documentsSo we called them to keep the credit so we can use them laterFor that they charged another $to keep the creditAfter my spouse got the Travel documents, we called to book the ticket using the credit we haveThey never take the call and keep us on hold for hrs still no luckSo we lost a total of $for the ticket and $for the change feeI know the ticket is non refundable but they need to let us use the credit when we need to book another ticketIf they can refund atleast the amount I paid, if they cannot book a ticket
Booked with JustFly*** on 3/RT from SLC to Albany,NY departing on 5/returning on 5/on UnitedArrive at SLC Int'l Airport only to find out that might my flight left on 5/to arrive at NY on 5/(12am)United cancelled my ticket, even if I were to get to NY via a one way flight, my return flight reservation was also cancelledJustFly*** had misled me during the sale of the ticket bating me with a low fare while giving me a departure date that I had no idea / intention that I was purchasingWhile fuming about the problem sitting in SLC airport I recreated the experiment on JustFly***Both times JustFly*** let you select one day and then give you results for the day priorOne instance JustFly*** even changed the return date tooI suspect JustFly*** has misled many consumers
My Grandpa purchased tickets for us to visit our home state from our duty station Our orders changed and now my husband has to go overseas As a result we have to move with a moving van and cancel plane tickets Justfly.*** will do nothing other than provide a travel credit for another time rather than provide a refund We gave them a copy of the orders and still they will do nothing We contacted American Airlines and they are, so far, complicit with Justfly.com in RIPPING OFF ACTIVE DUTY MILITARY This is a legitimate issue that needs attention in more than our household
You make a purchase with them and when you try to fix a mistake they made or you want to Add or change additional information they rather cancel the whole transaction and tell you to make new reservations so that they can keep a lot of money for each ticket that you purchased though them They charge over $dollars to cancel the transaction per ticket Which is unfair because sometimes they make mistakes not consumers when people are purchasing ticketsIt's so unfair that they get to charge money on your credit card for a purchase that didn't happenedAnd it's a lot of moneyIf the airline reimburses your money why do they get to keep such a large amount of money for a service that was not completed
My husband and I booked our honeymoon trip through *** My husband then broke his leg and was not cleared to fly so we needed to reschedule The company gave us a travel credit to change our flight We understood that the destination needed to be the same and that the reservation needed to be made within the year We tried to reschedule our flight on line where they told us that there were no flights available I tried multiple dates We then tried to call the company to book, where they told us that there were actually flights available, but other restrictions that they could not explain We gave them a few other dates to look at The company told us those dates were not available I have checked on line and there are currently flights available on those dates with the airline that they are saying we must book through
Booked a flight with Justfly***Had to cancel with Justfly***Charged a $cancellation feeWhen to rebook with the company, was told that I would have to pay a $rebooking feeThis was NEVER made clear when I canceled the flight due to a death in my familyTo rebook a one way flight it is going to cost me more than the price of the one way flightTherefore, the company needs to clearly state there cancellation ploicy along with a rebooking feeIt is not clearly stated anywhere on their website.I have been on hold to speak to a supervisor for 1:hours and am still holdingThey hardly speak English and are very difficult to understandI am doubtful that I will even be able to speak to a supervisor
Due to some unforeseen circumstances I needed to cancel a flight I had purchased through Justfly.comThe flight was out of Syracuse ,NY going to Naples ,FL on 12/29/returning on January 6, I called customer service and explained that I needed to cancel the flightI asked about any fees associated with doing so and was told that all I had to do was pay a $cancellation fee and would be issued a credit in the amount of $601.I was told that I could use the credit towards any new flightThe only stipulation was that the credit had to be used by September 2, and that I would need to call customer service when I was ready to use the creditAll of these conditions were acceptable to meOn January 30, I called customer service at 10:a.mto book two flights to Orlando, FLI had seen on the Justly.com website that they had a roundtrip flight out of Syracuse to Orlando on the dates I was looking at for $$x= $878- $credit equals a balance of $
They are crooks, pulled the bait and switch and I had to pay an additional from what was originally listedNever returned my calls
I purchased a flight thru the company websiteI got the confirmation emailThey charged my credit card multiple times to reach the total costJustfly.com then issued a cancellation email saying the reservation was cancelled for what could have been a number of reasons, none of which pertained to me or my credit cardI received my credit card statement today and found that part of the purchase went thru and was not refundedI want that refunded as THEY initiated and processed the cancellation against my wishes
I have been trying to change the name of a Latam ticket bought through justflyI have now called Latam three times and Justfly timesWhen I call Latam, they tell me that Justfly owns the tickets and should be able to change the names, then they will be able to transfer the tickets to another passengerJusfly tells me that they cannot transfer the tickets and this is because of Latam policy not there own policyThese two claims are contradictory*** statements are consistent with their terms and conditions so I am inclined to believe that justfly has a misunderstandingJustfly has provided no form of documentation or proof that Latam has created these policies and I cannot find anyone at *** who will confirm them
I just booked a MORNING flight with this website, I was reviewing everything was CORRECTAs soon as I charged my card the review changed and it was an afternoon flightI am going on a company trip and needed to arrive in the AMI called right away, not even minutes later, and told the associate what happenedShe proceeded to tell me I was lying(apparently computers never have errors that occur) She wanted to charge me $to change (due to their policies) I completely understand their cancellation policies, but I was not canceling only changing flightsThis was a COMPUTER ERROR not a consumer errorThere is no way I would have booked a PM flight! When I asked to speak to a manager the associate told me well we can bring the fee down to $per ticket as a courtesyI asked to speak the manager again, and was told "we'll my manager is going to tell you the same thing" I said I would like to speak with the managerThe manager got on the phone and charged my card a total of
Horrible Customer ServiceOnline website misguides you to another date of travel, so that you have to pay a fee to change your flight
JUSTFLY MORE LIKE JUST KILL MEDO NOT BOOK WITH THIS SITE! I booked a flight with this company to go see my then boyfriend in Florida in novemberUnfortunately I decided to cancel the flight with more than a few weeks notice and this person I am no longer datingTHIS SITE advertises a hour cancellationunfortunately for their "customers" who they treat like *** you have to pay a $dollar cancellation fee, on top of what youve already paid for your ticketYou get a flight credit which I made sure was to be used on their site for any flight AND NOT THE SAME DESTINATION because I now have no reason to ever go back thereNow to the flight credit part: Fast forward to today- im trying to book a birthday vacation to st lucia departing from the same airportI log in online to find out that I can only use my credit for the same "itinerary"So I call customer service where I have to be forwarded to a supervisorI can use my credit, after much coaxing, for any flight (after telli
I booked a ticket thru Jusfly*** from ORD to BOM via Turkish Airlines for $(non-refundable ticket) on 10/20/Return ticket from 01/28/- 02/05/JustFly booking reference ** *** Booking status on Justfly***: Booking confirmedNo need to reconfirm On 01/03/2017, I called to rescedule the trip to 01/26/- 02/05/I was charged $for the modification and allocated a new Airline PNR Booking Status on Justfly***: Booking confirmedNo need to reconfirm On 01/04/2017, I got a call from Justfly*** asking for my credit card details again, which I gave themBooking Status on Justfly***: Booking confirmedNo need to reconfirm(with new dates) On 01/05/2017, I checked Turkish airlines with my new Airline PNR, but the bookind status is cancelledJustfly*** Booking Status is still: Booking confirmedNo need to reconfirm(with new dates) I finally realize that they have lost my booking and the original ticket was lost as wellThey agreed to refund t
I bought tickets from Justfly*** for myself and my daughter back in November My other daughter, who's only one year old broke her leg, so I am not able to fly, as I am taking care of herI called the company asking to change the dates or cancel a reservation, they said they need a note from a doctorI provided a note to them, now they want $fee for a change or cancelation flight for each person flyingThey're also asking for a full emergency room reportI've tried to file a claim through my *** *** bank, they said it's not gonna work because they state on their website that tickets are non refundableI've tried calling justfly.com again numerous times , waiting up to an hour on hold each time, only to be told I'll still have to pay all the fees if I want to cancel or change the datesNot only that, but they've changed my itinerary times this past weekNow I have so little time in between my connecting flight, that I won't be able to make it even if I wanted to!
My husband and I double booked a flight by mistakeI cancelled my order within minutesI tried calling company to get an easy resolveI was speaking to a couple different customer service agentI was under the impression if I purchased the $insurance you could cancel if needed with 100% refundI was told the ticket was non refundableI was issued a credit for the cost of the ticketI was then still charged fees and taxes on a service they did not provideI was also charged an additional fee for cancellingI understand tickets may not be refunded that is there policyWhat I do not understand is how the customer service is so poorI was unable to talk to anyone who could tell me about my fees and the difference of costsThey were unwilling to work with meI ended up paying $dollars for a service I never receivedI have reached out via email and was told I would hear back and that has not happenIm very disappointed in this company and I do not feel like they have th
terrible customer service, information given, no refund issued after all the documentation requested was provided, lots of excuses in order to keep your money
Hello! I'm here to complain on Justfly agencyI cant find complaint form on their website, so I will do it hereMy flight was on september 2017, Podgorica - Rome- ChicagoThe flight from Podgorica was canceled and they didn’t inform us about that! I have called alitalia call center, agency (your call center) which sold us tickets, everyone told to us everything is as scheduled, but when we arrived to the airport they said our flight doesn’t exist, and that is canceled before we have bought the tickets! They gave us another ticket, but when we landed to Rome, they didnt let us fly to Chicago, and they demanded to buy another ticket for my baby son which was 2I his birthday happened overseas because they cancelled the flight)We had to spend another night on the airport in Rome with baby, without room, food or anything elseThey left us to wait at the airportIt was very hard for us to spend two nights at the airport, without anything, to miss days at our jobs, to be humiliated and left at the airport We lost our money on waiting, and we had to buy another ticketI’m very dissapointed how they treated us, and i’m demanding for refund and compensation of our expenses at the airport
Justfl***---Charged my credit card an amount different from what was quoted to me over the phone Spoke with *** (***) supervisor who apologized and refunded me, but I believe this company is not only unethical but fraudulent
On Oct 6th I booked a flight to Florida through Justfly***Reference ***My return flight was cancelled without any notificationI didn't find this out until the day I was to return to IndianapolisI was put on a flight that had a hour layover which would have made me late for company function I had to be atI had to pay $for a one way flight home for myself and my boyfriendI have made numerous calls to get a refund with no resolutionI have spoke to *** *** *** who told me she would go to upper management and get back to meShe has not called so I called and spoke to agent *** her # is ***She did some research and said that I was notified of both flight changes by emailI ask for proof of those emails that I didn't receive any notification by email or phoneBoth of which I confirmed they had my correct informationJaz said she would have to get with upper management and get back to meI have not heard anything else from JustflyI feel th
We booked the flight tickets for the whole family in Dec One of the family members has to cancel the ticket as there was a problem with travel documentsSo we called them to keep the credit so we can use them laterFor that they charged another $to keep the creditAfter my spouse got the Travel documents, we called to book the ticket using the credit we haveThey never take the call and keep us on hold for hrs still no luckSo we lost a total of $for the ticket and $for the change feeI know the ticket is non refundable but they need to let us use the credit when we need to book another ticketIf they can refund atleast the amount I paid, if they cannot book a ticket
Booked with JustFly*** on 3/RT from SLC to Albany,NY departing on 5/returning on 5/on UnitedArrive at SLC Int'l Airport only to find out that might my flight left on 5/to arrive at NY on 5/(12am)United cancelled my ticket, even if I were to get to NY via a one way flight, my return flight reservation was also cancelledJustFly*** had misled me during the sale of the ticket bating me with a low fare while giving me a departure date that I had no idea / intention that I was purchasingWhile fuming about the problem sitting in SLC airport I recreated the experiment on JustFly***Both times JustFly*** let you select one day and then give you results for the day priorOne instance JustFly*** even changed the return date tooI suspect JustFly*** has misled many consumers
My Grandpa purchased tickets for us to visit our home state from our duty station Our orders changed and now my husband has to go overseas As a result we have to move with a moving van and cancel plane tickets Justfly.*** will do nothing other than provide a travel credit for another time rather than provide a refund We gave them a copy of the orders and still they will do nothing We contacted American Airlines and they are, so far, complicit with Justfly.com in RIPPING OFF ACTIVE DUTY MILITARY This is a legitimate issue that needs attention in more than our household
You make a purchase with them and when you try to fix a mistake they made or you want to Add or change additional information they rather cancel the whole transaction and tell you to make new reservations so that they can keep a lot of money for each ticket that you purchased though them They charge over $dollars to cancel the transaction per ticket Which is unfair because sometimes they make mistakes not consumers when people are purchasing ticketsIt's so unfair that they get to charge money on your credit card for a purchase that didn't happenedAnd it's a lot of moneyIf the airline reimburses your money why do they get to keep such a large amount of money for a service that was not completed
My husband and I booked our honeymoon trip through *** My husband then broke his leg and was not cleared to fly so we needed to reschedule The company gave us a travel credit to change our flight We understood that the destination needed to be the same and that the reservation needed to be made within the year We tried to reschedule our flight on line where they told us that there were no flights available I tried multiple dates We then tried to call the company to book, where they told us that there were actually flights available, but other restrictions that they could not explain We gave them a few other dates to look at The company told us those dates were not available I have checked on line and there are currently flights available on those dates with the airline that they are saying we must book through
Booked a flight with Justfly***Had to cancel with Justfly***Charged a $cancellation feeWhen to rebook with the company, was told that I would have to pay a $rebooking feeThis was NEVER made clear when I canceled the flight due to a death in my familyTo rebook a one way flight it is going to cost me more than the price of the one way flightTherefore, the company needs to clearly state there cancellation ploicy along with a rebooking feeIt is not clearly stated anywhere on their website.I have been on hold to speak to a supervisor for 1:hours and am still holdingThey hardly speak English and are very difficult to understandI am doubtful that I will even be able to speak to a supervisor