Terrible service, would never recommendI called to book a flight, asked about seating and was told by agent on separate occasion where I would be sittingThey cannot assign seats, found this out laterTicket showed up in my inbox with no assignment, I called back asked for a supervisor, was hung up onCalled back again, took min of my time to get a refund, refund can take up to business daysWould absolutely never recommend to anyone
Tried to buy a ticket and they put a hold on my funds and decline my ticketI never got a ticket but the held my fund for over days and when I called they kept giving me the run around and was very rude and left me on the phone several times and never came backThey held my funds and I never got anything from them and caused unnecessary hardship and they refused to help me and constantly lied and brushed me offI am disapppointed in the service I received and their customer service is horribleHow can you hold fund without providing me a service and refuse to give me my money back or even talk to me without lying
NEVER book with JustFlyThey have written into their terms and conditions that if you cancel your flight you will only be able to use your ensuing credit on a flight that is double the priceOur family trip was cancelled due to this oversight
I purchased a ticket through JustFly*** website back in September for a trip that was taking place in NovemberI went on my trip with, but prior to my trip I had to remove someone from my reservation, A representative told me my refund would take 6-8wks and yet I still have not received my refundI spoke with a representative and she kept telling me to send her a copy of my bank statement as proof that I did not receive the moneyshe told me to email them at *** of course I didn't send them that informationThe representative kept telling me that's the only way to send my refund, and basically argued with me about itSo I want to know if Revdex.com can assist with me getting a refund or am I just out of luck?
Refund on my wife ticket cancellationI customer service representative was telling me that I will get my refund in daysOthers saying 6-weeksReference # : 008-534-for the Justfly.comI was asking them to send me the invoice how much penalty I had to pay, when I get my refund on my wife ticket from Chicago to PakistanI kept on requesting the invoice but the customer represented just kept on telling me different dates of getting invoiceSome times I was told I will get within hours, sometimes in hours, sometimes 24-hoursI told them that I have purchased a travel insurance for this ticketAs soon as I get the refund back I can show the insurance company that how much loss I have than I can claim that loss from insurance agencyBut Justfly.com is reluctant to provide that informationEach time I speak with a customer service seems like to me that they are giving me different storiesI was told the airline was charging me $penalty and $was the process
I booked two international tickets to Spain with*** and called within the hour period to cancelI was told that there will be a $per person cancellation fee accessedApparently, this is stated in the small print on their websiteTheir website is misleading as it clearly states a "hour cancellation" as you go to book your ticket but the customer is expected to check the small print to find out that there is an additional fee of $per person to be accessed, even if the flight is cancelled within the hour time periodI called *** customer service number to cancel my reservationsThe representative was rude, unhelpful and refused to connect me to a supervisorI looked up the company on the Revdex.com website and there were 300+ negative comments on the Revdex.com website with similar complaintsI hung up the phone and called back for a supervisor who helped me cancel my reservation with a lower cancellation fee of $ppWebsites such as these cre
I purchased an E ticket on justfly.comI wasn't able to purchase a ticket directly with the airlinesIt's an emergency travel to visit my sickly mother in Eritrea AfricaI had to extend my return date and just fly.com couldn't accommodate or refund the moneyThey referred me back to the airline or purchase a new ticket using their web siteI was willing to pay any fare difference and ticket changing feesThey will not change itA $hundred dollar ticket and I was forced to purchase another ticket
In February 2018, we purchased expensive airline tickets through JustFly.com for tickets on China Eastern Airlines for roundtrip flights from Los Angeles (LAX) to Male, Maldives (MLE)JustFly.com confirmed the booking and flightsTwo weeks later we received an email from JustFly.com stating that the airline changed our return tickets with no explanation or real option to fix the situationThe airline changed our return flights to a day later but more concerning was that the flights left from a completely different departure city than we booked and a different arrival city than we booked forThese new departure and arrival cities were nowhere near to the original departure and arrival citiesMoreover, the new return ticket did not even make sense laying over in our original arrival city and continuing to another destinationAs soon as we received the email update from JustFly.com regarding this change to our tickets, we called China Eastern Airlines who directed us to JustFly.com
I made a reservation with Justfly*** on Octobre 4th for a multi-city return flight ticket to Asunción, ParaguayI had to cancel my reservation due to unforeseen circumstancesI called Justfly to cancel the reservation and I was told that the airline had a cancellation fee of $250, which I had no option but to acceptThey told me there was another cancelation fee of $usd from Justfly, which after I disputed I was offered a lower fee of $usdAll in all, a $usd cancelation fee fora ticket that cost me $was outregeousThat is more than 50% of the ticket priceIn any case, I never received any refundI got a call a few days later telling me that my trip was not refundable and that I could not get any refundI spent literally hours, trying to reach them, trying to speak with a supervisor, and what they tell me is that the flight now is not refundable, which is not what they told meI even checked with the airline and the airline told me that the flight it is refunda
My wife went online to check prices for flightsSite said they would hold that price for hoursIf we did not confirm wanting the ticketsMy wife went to sleepThey sent a confirmation that we confirmed about an hour and a half laterImpossible as she was already asleepWe called immediately in the morning to say that we never had a contract as we did not confirmThis was approximately hours after receiving the offer to purchaseI have had multiple conversations with Stacey, Terry, Yannie, Tim and othersOn Friday we were promised a return of all monies and that it will take several days for the bank to process but they would confirm with an email in hoursThis was stated by Jay and ToniThey want to keep a $cancellation fee and are now refusing to honor what they told me days agoWe also had checked off that if we purchased the tickets we would take the travel insurance
We purchased a ticket with just flyOur first flight got delayed and therefor we missed the second flightI was told that meant we “no showed” to our flightThe remainder of our tickets canceledThey would tell me to call the airline the airline insisted the booking company had to fix itAfter over calls someone agreed to look for a new flight for me for an additional costThey charged me over $per new ticketI took it out of desperationI was told my new tickets would arrive within hoursCalled the next morningAnd was told they would send them right awayI went to the airline for my flight and was told they showed no such request or ticket on fileI had to purchase directly from the airlineI called justfly immediately requesting a refundI was told I would get a call back and that the charges should all drop off in hoursAfter several days I called back againWas told I would have to email a dispute with proof of chargesI was then told that could take up
I purchased online on 7/25/a business class airline ticket from DFW to Barcelona, Spain and a business class ticket from Madrid Spain to DFWI was charged $for this ticketWhen I checked the Justfly booking confirmation it showed a business class ticket was purchasedHowever, when I went to enter information for passport information the airline ticket indicated that the ticket was for economyI began contacting Justfly on 7/30/16, again on 7/31/16, 8/1/and 8/3/Each time I was on hold for at least an hour and told I would talk to a supervisor who would handle the problemEach time I have been assured that they would return my call (they have not) or I should call again tomorrow when the problem would be solved by the proper supervisor
I had a death in the family and had to cancel my flightThis was September of It is now April and Justfly has not done anything to help refund the cost of the flightmy phone calls and emails go ignored or a simple response that they are working on itThis is after several calls with the airline directly which everything on their end seems to be resolved but since I purchased the actual ticket through justfly.com I have to wait for their responseI have a feeling they are pocketing the refund and ignoring me
I purchased a ticket with insurance on an American Express Credit Card and the reservation was messed up and they have me leaving from Canada when I am in North Dakota and suppose to be leaving from WillistonI have called times talked to managers and superivsers and all they want to so is charge me more money and not offering any hekp to solve the problem
JustFly has included several clauses that are not followed even by the company themselvesWe in particular are a victim to the unethical conduct of JustFlyWe have bought the flight tickets and we were able to take the first flight however, on our way back, we were not able to board the flight as they said: "We can not pull up your information."
How can they possibly not be able to pull up our information, if for they first flight were able to board and fly without any problems?! Not only this, however, when we tried to contact their customer service, they did not reply at all to our complaintWe could only contact them through the credit dispute which up to this point are still unresolvedOur total amount for the cost of the flight was $2110.07, however we only asked for $as that was the amount for not being able to board the second flightWe bought the ticket hours before the flight and they have sent us a confirmation letter, confirming that all the flights are booked and accounted for, however, we were still not able to board the flight and not able to seek redressIf anyone is reading this, it is all good and dandy when your experience is good, however, it is when you've been wronged, that you see the gilded company for what it is
My name was spelled incorrectly on my itineraryWhen I called to have it changed they had me on hold for and a half hours stating they were trying to get in contact with the airline to change it because they themselves could not do soAfter and hour and a half I called the airline and was able to change my name in under minthey however told me that they were not able to connect my name to the ticket because it was purchased through Voyages A La Carte and gave me a number to callWhen I called that number it picked up and hung up on me timesmeanwhile I have been on hold with Justfly*** the entire timeonce they finally came back on the line I told them that I had my name changed with the airlines and that they needed to connect the flight with the ticket.they then placed me on hold again and came back telling me that I needed to pay $to have them reprint my ticketsThis was after me bing on the phone for an hour and a half and having done all the leg work with the
I booked a flight using JustFly.com and foremost, the dates that I selected for travel when purchasing ticket were different than the dates of the ticket I receivedI cancelled this reservation (the website misleadingly offers free cancellation within hours) and was hit with a $dollar penalty charge, on top of a non-refundable $booking feeI chose not to continue to book my travel for this trip with JustFly.com and booked elsewhereThe website indicated that it will take up to days for refunds to be credited to my back account depending on my bankWhen I called my bank to check in regarding the status of my refund, they told me that it was JustFly.com that hasn't released my funds, not any issue on behalf of the bankI called JustFly.com on Wednesday, August 30th at around 2:45pm PST to discuss my concerns with someone from customer service, who did not seem bothered that the tickets I selected were different from the ones I received and then told me not to worry and
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, ***, Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I purchase a ticket online and within seconds I realized I make an error in the middle nameI put my husband middle and last name in the box for the middle nameI called and ask to change it, to remove his last name from the middle name boxI was told that I would have to pay an additional dollars to cancel the reservationI think that business is looking to take advantage on their customers since they sell cheap airline ticket and people who are poorer will shop on their website
Terrible service, would never recommendI called to book a flight, asked about seating and was told by agent on separate occasion where I would be sittingThey cannot assign seats, found this out laterTicket showed up in my inbox with no assignment, I called back asked for a supervisor, was hung up onCalled back again, took min of my time to get a refund, refund can take up to business daysWould absolutely never recommend to anyone
Tried to buy a ticket and they put a hold on my funds and decline my ticketI never got a ticket but the held my fund for over days and when I called they kept giving me the run around and was very rude and left me on the phone several times and never came backThey held my funds and I never got anything from them and caused unnecessary hardship and they refused to help me and constantly lied and brushed me offI am disapppointed in the service I received and their customer service is horribleHow can you hold fund without providing me a service and refuse to give me my money back or even talk to me without lying
NEVER book with JustFlyThey have written into their terms and conditions that if you cancel your flight you will only be able to use your ensuing credit on a flight that is double the priceOur family trip was cancelled due to this oversight
I purchased a ticket through JustFly*** website back in September for a trip that was taking place in NovemberI went on my trip with, but prior to my trip I had to remove someone from my reservation, A representative told me my refund would take 6-8wks and yet I still have not received my refundI spoke with a representative and she kept telling me to send her a copy of my bank statement as proof that I did not receive the moneyshe told me to email them at *** of course I didn't send them that informationThe representative kept telling me that's the only way to send my refund, and basically argued with me about itSo I want to know if Revdex.com can assist with me getting a refund or am I just out of luck?
Refund on my wife ticket cancellationI customer service representative was telling me that I will get my refund in daysOthers saying 6-weeksReference # : 008-534-for the Justfly.comI was asking them to send me the invoice how much penalty I had to pay, when I get my refund on my wife ticket from Chicago to PakistanI kept on requesting the invoice but the customer represented just kept on telling me different dates of getting invoiceSome times I was told I will get within hours, sometimes in hours, sometimes 24-hoursI told them that I have purchased a travel insurance for this ticketAs soon as I get the refund back I can show the insurance company that how much loss I have than I can claim that loss from insurance agencyBut Justfly.com is reluctant to provide that informationEach time I speak with a customer service seems like to me that they are giving me different storiesI was told the airline was charging me $penalty and $was the process
I booked two international tickets to Spain with*** and called within the hour period to cancelI was told that there will be a $per person cancellation fee accessedApparently, this is stated in the small print on their websiteTheir website is misleading as it clearly states a "hour cancellation" as you go to book your ticket but the customer is expected to check the small print to find out that there is an additional fee of $per person to be accessed, even if the flight is cancelled within the hour time periodI called *** customer service number to cancel my reservationsThe representative was rude, unhelpful and refused to connect me to a supervisorI looked up the company on the Revdex.com website and there were 300+ negative comments on the Revdex.com website with similar complaintsI hung up the phone and called back for a supervisor who helped me cancel my reservation with a lower cancellation fee of $ppWebsites such as these cre
I purchased an E ticket on justfly.comI wasn't able to purchase a ticket directly with the airlinesIt's an emergency travel to visit my sickly mother in Eritrea AfricaI had to extend my return date and just fly.com couldn't accommodate or refund the moneyThey referred me back to the airline or purchase a new ticket using their web siteI was willing to pay any fare difference and ticket changing feesThey will not change itA $hundred dollar ticket and I was forced to purchase another ticket
In February 2018, we purchased expensive airline tickets through JustFly.com for tickets on China Eastern Airlines for roundtrip flights from Los Angeles (LAX) to Male, Maldives (MLE)JustFly.com confirmed the booking and flightsTwo weeks later we received an email from JustFly.com stating that the airline changed our return tickets with no explanation or real option to fix the situationThe airline changed our return flights to a day later but more concerning was that the flights left from a completely different departure city than we booked and a different arrival city than we booked forThese new departure and arrival cities were nowhere near to the original departure and arrival citiesMoreover, the new return ticket did not even make sense laying over in our original arrival city and continuing to another destinationAs soon as we received the email update from JustFly.com regarding this change to our tickets, we called China Eastern Airlines who directed us to JustFly.com
I made a reservation with Justfly*** on Octobre 4th for a multi-city return flight ticket to Asunción, ParaguayI had to cancel my reservation due to unforeseen circumstancesI called Justfly to cancel the reservation and I was told that the airline had a cancellation fee of $250, which I had no option but to acceptThey told me there was another cancelation fee of $usd from Justfly, which after I disputed I was offered a lower fee of $usdAll in all, a $usd cancelation fee fora ticket that cost me $was outregeousThat is more than 50% of the ticket priceIn any case, I never received any refundI got a call a few days later telling me that my trip was not refundable and that I could not get any refundI spent literally hours, trying to reach them, trying to speak with a supervisor, and what they tell me is that the flight now is not refundable, which is not what they told meI even checked with the airline and the airline told me that the flight it is refunda
My wife went online to check prices for flightsSite said they would hold that price for hoursIf we did not confirm wanting the ticketsMy wife went to sleepThey sent a confirmation that we confirmed about an hour and a half laterImpossible as she was already asleepWe called immediately in the morning to say that we never had a contract as we did not confirmThis was approximately hours after receiving the offer to purchaseI have had multiple conversations with Stacey, Terry, Yannie, Tim and othersOn Friday we were promised a return of all monies and that it will take several days for the bank to process but they would confirm with an email in hoursThis was stated by Jay and ToniThey want to keep a $cancellation fee and are now refusing to honor what they told me days agoWe also had checked off that if we purchased the tickets we would take the travel insurance
We purchased a ticket with just flyOur first flight got delayed and therefor we missed the second flightI was told that meant we “no showed” to our flightThe remainder of our tickets canceledThey would tell me to call the airline the airline insisted the booking company had to fix itAfter over calls someone agreed to look for a new flight for me for an additional costThey charged me over $per new ticketI took it out of desperationI was told my new tickets would arrive within hoursCalled the next morningAnd was told they would send them right awayI went to the airline for my flight and was told they showed no such request or ticket on fileI had to purchase directly from the airlineI called justfly immediately requesting a refundI was told I would get a call back and that the charges should all drop off in hoursAfter several days I called back againWas told I would have to email a dispute with proof of chargesI was then told that could take up
I purchased online on 7/25/a business class airline ticket from DFW to Barcelona, Spain and a business class ticket from Madrid Spain to DFWI was charged $for this ticketWhen I checked the Justfly booking confirmation it showed a business class ticket was purchasedHowever, when I went to enter information for passport information the airline ticket indicated that the ticket was for economyI began contacting Justfly on 7/30/16, again on 7/31/16, 8/1/and 8/3/Each time I was on hold for at least an hour and told I would talk to a supervisor who would handle the problemEach time I have been assured that they would return my call (they have not) or I should call again tomorrow when the problem would be solved by the proper supervisor
I had a death in the family and had to cancel my flightThis was September of It is now April and Justfly has not done anything to help refund the cost of the flightmy phone calls and emails go ignored or a simple response that they are working on itThis is after several calls with the airline directly which everything on their end seems to be resolved but since I purchased the actual ticket through justfly.com I have to wait for their responseI have a feeling they are pocketing the refund and ignoring me
I purchased a ticket with insurance on an American Express Credit Card and the reservation was messed up and they have me leaving from Canada when I am in North Dakota and suppose to be leaving from WillistonI have called times talked to managers and superivsers and all they want to so is charge me more money and not offering any hekp to solve the problem
JustFly has included several clauses that are not followed even by the company themselvesWe in particular are a victim to the unethical conduct of JustFlyWe have bought the flight tickets and we were able to take the first flight however, on our way back, we were not able to board the flight as they said: "We can not pull up your information."
How can they possibly not be able to pull up our information, if for they first flight were able to board and fly without any problems?! Not only this, however, when we tried to contact their customer service, they did not reply at all to our complaintWe could only contact them through the credit dispute which up to this point are still unresolvedOur total amount for the cost of the flight was $2110.07, however we only asked for $as that was the amount for not being able to board the second flightWe bought the ticket hours before the flight and they have sent us a confirmation letter, confirming that all the flights are booked and accounted for, however, we were still not able to board the flight and not able to seek redressIf anyone is reading this, it is all good and dandy when your experience is good, however, it is when you've been wronged, that you see the gilded company for what it is
My name was spelled incorrectly on my itineraryWhen I called to have it changed they had me on hold for and a half hours stating they were trying to get in contact with the airline to change it because they themselves could not do soAfter and hour and a half I called the airline and was able to change my name in under minthey however told me that they were not able to connect my name to the ticket because it was purchased through Voyages A La Carte and gave me a number to callWhen I called that number it picked up and hung up on me timesmeanwhile I have been on hold with Justfly*** the entire timeonce they finally came back on the line I told them that I had my name changed with the airlines and that they needed to connect the flight with the ticket.they then placed me on hold again and came back telling me that I needed to pay $to have them reprint my ticketsThis was after me bing on the phone for an hour and a half and having done all the leg work with the
Justfly.*** overcharged my credit account They are fraudulent
I booked a flight using JustFly.com and foremost, the dates that I selected for travel when purchasing ticket were different than the dates of the ticket I receivedI cancelled this reservation (the website misleadingly offers free cancellation within hours) and was hit with a $dollar penalty charge, on top of a non-refundable $booking feeI chose not to continue to book my travel for this trip with JustFly.com and booked elsewhereThe website indicated that it will take up to days for refunds to be credited to my back account depending on my bankWhen I called my bank to check in regarding the status of my refund, they told me that it was JustFly.com that hasn't released my funds, not any issue on behalf of the bankI called JustFly.com on Wednesday, August 30th at around 2:45pm PST to discuss my concerns with someone from customer service, who did not seem bothered that the tickets I selected were different from the ones I received and then told me not to worry and
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, ***, Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I purchase a ticket online and within seconds I realized I make an error in the middle nameI put my husband middle and last name in the box for the middle nameI called and ask to change it, to remove his last name from the middle name boxI was told that I would have to pay an additional dollars to cancel the reservationI think that business is looking to take advantage on their customers since they sell cheap airline ticket and people who are poorer will shop on their website