I booked a flight through just fl*** in March A few days before my flight as customary I contacted the airline which was American airline to confirm my flight, to my surprise my flight had been changed with a different time and a different flight numbewr The American airline representative informed me that they contacted justfly in July about the changesI called justfly and they told me that they were never contacted from the airline company and that any changes that were made were minorI expressed that it doesn't matter how minor the changes were,that wasn't the point, the point was that I wasn't emailed and updated itinerary and had I not checked the status of my flight with the airline I would not have know about the changes and thus missed my flightJustfly customer service is the worstI was on a minuite call with a representative where of those minuite I was on holdI spoke to one representative named *** who hung up the phone on me I also spoke to a supervisor after waiting minutes named Lauren who kept insisting that the changes were minor and completely missed the point of not notifying meDon't not book through this company
If you book a reservation, be careful not to make any mistakes If there is any need to make any changes in your reservation you will be told that is not an optionThe only option is to cancel the reservation with a cancellation fee Not good business, or customer service
I booked a flight from LA to Rome on Justfly in SeptemberThen last week I called to see if I could upgrade to Premium FlexThey said "yes" and charged me an additional $They sent me a confirmation of the additional charge and confirmation of the upgradeToday, when I checked in on line with the airline Justfly had not made the change with the airline and I was still book to fly economyWhen I called Justfly they said that there was nothing that they could do and that they would not refund me my money
My experience with Justfly was very frustrating and unacceptableI booked International tickets through Justfly.*** for myself and my fatherI called them to change one of the flights due to a medical emergency (death of a family member) and they repeatedly refused to help meThe agents including the supervisors were very indifferent to my situation, kept on telling me that they would call me back but never didAfter several hours of waiting to receive a call, I called them and explained my situation to different agents throughout days and none of them helped me either get on an earlier flight or refund any portion of my fareAll of the agents I spoke to lacked knowledge overall and were very unorganizedI wasted hours repeatedly calling them hoping they would help me with my emergency but in vainThey had zero empathy for my situationI am exhausted dealing with their agents who do not seem to comprehend what "emergency" means and how to help customer during an unforeseen circumstanceThey do not even speak English properly, worst customer service ever
I purchased a flight ticket (JustFly Booking Number: ***) on 2/24/On 4/20/I contacted the company to cancel the flightI was charged $modification feeI could not understand the customer service (language issue on the other end)My understanding was I would get the refundIt is now 7/24/and the refund never cameI just want to request the refund on the service I did not usedI have contacted the company a few weeks before the actual travel dateThis is a scam!
I bought online adults and one infant flight tickets (myself, daughters and son) from Greenville Spartanburg SC to Mexico City with Justfly.com on March 27th to fly on May 23th 2017, when I received the confirmation from the agency I noticed that the Infant ticket had the last name short and due to previous experiences I knew this will be an issue, so I called back right after receiving the confirmation and they told me by telephone that everything was correct and that I would not affect in any way that it was a printing issue but in the system will be fine and that I would not have any problem to take the flightOn May 19th, I received a phone call from *** *** telling me that they found and issue with one of the tickets I purchased for my upcoming trip, they said it seems that something was wrong with one of the names of the passengers (the infant), I spent more than hours on the phone fixing this matter with themWhen the flight time came and I was checking in, t
This website uses unacceptable practices of changing the price after a flight has been selected without warning I was purchasing a round trip flight and selected one advertised as $per ticket for two passengers I clicked the flight and was brought to the purchase page where I entered my passenger and payment info - the price of the purchase was also displayed When I was finished, I clicked "confirm" and received a pnotification that the flights had increased by $per ticket since I made my selection and I was given the option to proceed at the new price or to cancel my transactionI canceled and went back to the search page where the same flight was still advertised for the original price and tried again with the same result, including the pwarningNext, I selected a different flight that was advertised for $and clicked through to the page to enter my personal and payment info When the page loaded I saw that the price total was x $as I expected What I did not realize was that while I was filling in my information the price changed with no notice or warning to x $ I didn't bother to check again since the page hadn't reloaded, I hadn't changed any selection, and based on my prior experience I expected that if the price were to change that I would get a warning as I previously hadTherefore I clicked confirm and the purchase went throughI had to open the link in the email confirmation I received to even see the price that I had ultimately been charged - $more than I had expected or agreed toI immediately called customer service and after being passed off once, I was told that the best they could do for me was to offer me a *reduced* cancellation fee of $per ticket I told them that was unacceptable as I had essentially been conned into purchasing the more expensive ticketThey told me that they had a screenshot of the price I paid on the page where I hit confirm, so I was responsible for the purchaseI eventually accepted the $fee to cancel only to immediately find out that they "accidentally" charged $instead! (They ultimately adjusted that back to $50, but I literally asked the rep to confirm that it was $three times, so I don't believe it was an accident.)
I went back to explore the issue and it happened again and again You click on one of their flights and are brought to the purchase page which shows the price that you selected Then wait about 5-seconds and the price will change right before your eyes! It's an atrocious practice that I can't imagine is legalMeanwhile, even while I was on the phone disputing this with them, the flight was still being advertised for a cheaper price! They argue that flights change quickly and no price is guaranteed, but why does the price only update on the payment page and not the advertising page? They are therefore falsely advertising for a fare that they have no intention of chargingI will never use this business again under any circumstances
I, Jose Jimenez placed an order for airline tickets online on date 5/4/at 4:12pm on website justfly***I received an on email stating my tickets were ready on 5/4/at 4:12pm, but not even a minute later I received an email saying attention required wasn’t able to process paymentSo I went online to check my bank account and the money for the airline tickets were already deductedI called the company at their number and spoke to a representative about that situation, they told me they didn’t not receive any form of payment from me and they needed to process the card once moreI tried to explain to them that it was already deducted and that I was not going to give them my card information once moreThe representative insisted in charging me so I told him I wanted to cancel the order instead because I felt like it was a spamI waited and he told me to check if I received a cancelation email, so I checked and I told him indeed I didThe email was received on 5/4/
ON 9/6/16, I BOUGHT TICKETS FOR A FLIGHT FROM JUSTFLY*** FOR A DELTA AIRLINES FLIGHT FROM GHANA TO LONDONI CALLED THE COMPANY MULTIPLE TIMES BECAUSE I DID NOT RECEIVE MY ITINERARYWHEN I FINALLY RECEIVED IT, THE NAME ON THE TICKET WAS TRANSCRIBED WRONGI CALLED THEM TO CORRECT IT, AS THEY WERE AT FAULT FOR TRANSCRIBING IT WRONGTHEY TOLD ME THAT THERE WAS NOTHING THAT I COULD DO AND THAT I HAD TO CANCEL THE FLIGHT, PAY $CANCELLATION FEE, AND BUY A NEW TICKET, WHICH WOULD BE MUCH MORE EXPENSIVE, SINCE IT WOULD BE ON SHORT NOTICEBOTH CUSTOMER SERVICE REPS (*** AND HER SUPERVISOR ***) WERE UNPROFESSIONAL, UNEDUCATED, RUDE, AND INCOMPETENTI SPOKE TO A CUSTOMER SERVICE REPRESENTATIVE AT DELTA AIRLINES AND I WAS INFORMED THAT THE COMPANY PROBABLY TRANSCRIBES CUSTOMERS NAMES WRONG, SO THAT THEY CAN CHARGE A FEETHEY ALSO TOLD ME THAT NOTHING COULD BE DONEI CALLED THE DELTA CORPORATE OFFICE AND THEY WERE ABLE TO RESOLVE THE ISSUEI PAID A FEE TO DELTA TO CHANGE
Used Just fly for the first time for flight and car Flight tickets were good but they cancelled our car reservationWe had taken a shuttle to the pick up site, waited in line min to learn they had cancelled our reservation because we were more than hours later than scheduled (These people made our flight schedule, they should have known what time the plane landed)They gave us a number to call to get “reinstated” but the gentleman on the other end said he could not do that He could make a new reservation but it would cost an additional $ We took the shuttle back to the airport and went to the hertz counterI wound not recommend this business, while waiting in line min there were two people retuning there carOne for no gas the other was dirty
I booked a flight through *** and was given a confirmation number and itineraryWhen I went to check in online there was an error so I checked in at the airport before my flight, but when I tried to check in I was told that there was no reservation with my name on it, and when I showed her my confirmation number the attendant was just as confused as I was that nothing was showing up! She said my only option was to call justfly directly or buy a new ticket (for twice the price! Plus a $fee for buying at the airport!)I tried calling justfly but was literally on hold for minutes, and realized I was now going to miss my flight if I didn't get the ticket so I just ended up buying oneIt's been over an hour and I am still on hold.., I have a screen shot of the confirmation from justfly and the charges to my card if you need proof I would be happy to email themOf course, I never received any notification from justfly that this reservation never went through
I booked my flight with this company and I noticed a couple weeks later that my dates were backwards I was flying into my home city from my destination and leaving from my home city returning to my destination It is possible that I booked it wrong but I don't believe soNever the less, when I contacted them to change the flight to the correct dates they wanted to charge me an additional $which I thought I would get a credit for the original $(give or take, just rounding the numbers) I was fine paying an extra $for the mistake but they said it was in addition to So my original $dollar flight would end up costing $1, Talking to to a very helpful representative from the Revdex.com, he recommended I contact the actual airline It made sense and was a great idea They were able to cancel the incorrect flight and book me on the correct one only having to pay a fraction of what JustFly wanted to charge me The additional cost for me was around $300, not $ I understand that I have to pay fees and make up the cost difference of the flights I just think that more than double is a bit excessive I do want to say that everyone I spoke to at JetBlue was very helpful and extremely nice I should have checking into JustFly before using them I do not recommend them for booking flights
I purchased airline tickets through Justfly.com which I needed to modifyI received only a booking confirmation with no e-ticket There were no terms of the ticket sent to me (as I had not received a ticket)Therefore, when speaking with the company about changing the reservation- they cited only their general policy- but never offered me the terms of the ticket itselfAfter their refusal to modify the ticket, I checked with *** airlines, which very clearly informed me that the ticket was absolutely modifiable- that this must be done through the ticketing agency (Justfly.com) Again I spoke to Justfly, with the same outcomeTheir solution- ask the airlines to change the ticketAfter speaking with the airline again, they were happy to modify the reservation in accordance with their clearly stated rules of the corresponding fare code- which were only available to me AFTER having contacted the airlineThe result was leaving this booking open for future useWhile the
I made a reservation for my son with Justfly and my son wanted to change the return dateI called Justfly on Monday 9/26/and was told that the total cost to change the reservation was $$was for Qantas and $was the Justfly feeI then subsequently see a charge of $from Justfly and then $from QantasWhen I called on 9/26/to find out what was happening I was told that the original agent had made a mistake and that had called back my son and he agreed to the new chargesThe only time that my son was on this call was when I held my mobile phone up and had him on a landlineHe said that he was Samuel Alan Donner and agreed to the charge which they had quoted me was $I have attempted to resolve the issue with Justfly but they fraudulently claim that they contacted my son on another call (using my cell phone number) and he agreed to the change in quoted priceThis is not true at allMy son is currently in Australia and does not have access to my phoneI fe
Booked a flight from Los Angeles to China and then China to Los AngelesThe first flight (Los Angeles- China) with no problem at all, The second flight on August from China to Los Angeles the flight company notified me at the ticket printing desk that the booking company ***) doesn't put my passport number on the reservationI call them more than times because they just put me on hold more than minutes each timeOf course they says that they did not took any responsibility on the issue
Terrible!!!!!! After booking our flight through them we had picked the wrong dateWe noticed and called them to change the flight dateThey said there would be a $fee for changing the date and then a $fee from the booking airlineThey said if you canceled the flights then you would only have the $fee for cancelingWe asked them if there would be any other fees associated with this and they said noWe agreed then to cancel the tickets and then rebook them for the correct datesWe payed the $fee and they credited the rest of the money towards future ticketsWe then tried booking our flights for the correct dates and they said they would use our credit but would be charged $per ticket to book flightsAfter going rounds and rounds they said They never said that and its in contract with well trained employees that would never say anything like thisThey refuse to grant what they said and will not void the $feeIf I would have known that there would have been the same fees for canceling I would have just payed the fees from the start instead of canceling themNow we have no tickets and they have our $1300!!!!!
I booked with Justfly in Sep for a return ticket *** ** ***I rang to change the return date and for times, was asked to call backEach time, the agent tried to change the date but then advises that the change cannot proceedTheir system is not allowing the changeI have checked directly with the airline and can confirm there are available flightsAfter times of calling back (each time they said to try again the next day), one agent suggested that I cancel my booking, get a credit and then rebookThe impression was that my initial booking could have a glitchI was advised a penalty will apply but overall it will add to the same about as the change feeOn this basis, I cancelled and waited another hours to rebookAfter hours, the agent (different person), tried to rebook and cannot get ANY flights at allI was meant to fly Dec but I even tried flying in JuneNothing works and I cannot get any flightsSo I am left without ANY booking, even if I were happy to keep t
We bought international tickets through JustFlyDue to political unrest the US State department issued a level travel warning for our final destination a month or two after purchasing our ticketsKopa said they could reschedule our flights for a week later (unlikely to make a difference when the people call for an overthrow of the dictator), but we had to do all the rescheduling through JustFly They informed us that other than going the exact same trip one week later, it would cost us $to cancel, $to reschedule and the difference in price of the shorter notice ticketsWe could not just take the trip to our layover destinationIn fact to switch our tickets to our layover destination would cost an additional $per ticket, even though we already had tickets there as our intermediate destinationAlso it was very difficult to understand the people helping us as English is not their first language and they seem to just be reading a script from the websiteI would not recommend using JustFly.com and will not use them in the future
Justfly.com owes me a refund of $for a unbooked and overcharged flight Here is the the full transaction history listed below: First of all I did not authorize them to bill me $4467.17, the flight that was supposed to be on was only $1120.00, not only that they billed me for an airline I did not choose eitherThere are over complaints on the Revdex.com website from other upset people who justfly.com did this toAlso, Justfly is operating there business under other alias names such as voyagages a la carte, flight hub and many otherthey are operating there business in unethical manner and they ripped me off Jan*** * ** *** *** * *** ** *** *** -$4,Doing business as: *** *** * * *** *** *** *** * *** *** *** ** *** *** *** ** *** *** *** ***
I booked a flight through just fl*** in March A few days before my flight as customary I contacted the airline which was American airline to confirm my flight, to my surprise my flight had been changed with a different time and a different flight numbewr The American airline representative informed me that they contacted justfly in July about the changesI called justfly and they told me that they were never contacted from the airline company and that any changes that were made were minorI expressed that it doesn't matter how minor the changes were,that wasn't the point, the point was that I wasn't emailed and updated itinerary and had I not checked the status of my flight with the airline I would not have know about the changes and thus missed my flightJustfly customer service is the worstI was on a minuite call with a representative where of those minuite I was on holdI spoke to one representative named *** who hung up the phone on me I also spoke to a supervisor after waiting minutes named Lauren who kept insisting that the changes were minor and completely missed the point of not notifying meDon't not book through this company
The worst experience of my life, lost dollars with themPlease stay way from this company
If you book a reservation, be careful not to make any mistakes If there is any need to make any changes in your reservation you will be told that is not an optionThe only option is to cancel the reservation with a cancellation fee Not good business, or customer service
I booked a flight from LA to Rome on Justfly in SeptemberThen last week I called to see if I could upgrade to Premium FlexThey said "yes" and charged me an additional $They sent me a confirmation of the additional charge and confirmation of the upgradeToday, when I checked in on line with the airline Justfly had not made the change with the airline and I was still book to fly economyWhen I called Justfly they said that there was nothing that they could do and that they would not refund me my money
My experience with Justfly was very frustrating and unacceptableI booked International tickets through Justfly.*** for myself and my fatherI called them to change one of the flights due to a medical emergency (death of a family member) and they repeatedly refused to help meThe agents including the supervisors were very indifferent to my situation, kept on telling me that they would call me back but never didAfter several hours of waiting to receive a call, I called them and explained my situation to different agents throughout days and none of them helped me either get on an earlier flight or refund any portion of my fareAll of the agents I spoke to lacked knowledge overall and were very unorganizedI wasted hours repeatedly calling them hoping they would help me with my emergency but in vainThey had zero empathy for my situationI am exhausted dealing with their agents who do not seem to comprehend what "emergency" means and how to help customer during an unforeseen circumstanceThey do not even speak English properly, worst customer service ever
I purchased a flight ticket (JustFly Booking Number: ***) on 2/24/On 4/20/I contacted the company to cancel the flightI was charged $modification feeI could not understand the customer service (language issue on the other end)My understanding was I would get the refundIt is now 7/24/and the refund never cameI just want to request the refund on the service I did not usedI have contacted the company a few weeks before the actual travel dateThis is a scam!
I bought online adults and one infant flight tickets (myself, daughters and son) from Greenville Spartanburg SC to Mexico City with Justfly.com on March 27th to fly on May 23th 2017, when I received the confirmation from the agency I noticed that the Infant ticket had the last name short and due to previous experiences I knew this will be an issue, so I called back right after receiving the confirmation and they told me by telephone that everything was correct and that I would not affect in any way that it was a printing issue but in the system will be fine and that I would not have any problem to take the flightOn May 19th, I received a phone call from *** *** telling me that they found and issue with one of the tickets I purchased for my upcoming trip, they said it seems that something was wrong with one of the names of the passengers (the infant), I spent more than hours on the phone fixing this matter with themWhen the flight time came and I was checking in, t
This website uses unacceptable practices of changing the price after a flight has been selected without warning I was purchasing a round trip flight and selected one advertised as $per ticket for two passengers I clicked the flight and was brought to the purchase page where I entered my passenger and payment info - the price of the purchase was also displayed When I was finished, I clicked "confirm" and received a pnotification that the flights had increased by $per ticket since I made my selection and I was given the option to proceed at the new price or to cancel my transactionI canceled and went back to the search page where the same flight was still advertised for the original price and tried again with the same result, including the pwarningNext, I selected a different flight that was advertised for $and clicked through to the page to enter my personal and payment info When the page loaded I saw that the price total was x $as I expected What I did not realize was that while I was filling in my information the price changed with no notice or warning to x $ I didn't bother to check again since the page hadn't reloaded, I hadn't changed any selection, and based on my prior experience I expected that if the price were to change that I would get a warning as I previously hadTherefore I clicked confirm and the purchase went throughI had to open the link in the email confirmation I received to even see the price that I had ultimately been charged - $more than I had expected or agreed toI immediately called customer service and after being passed off once, I was told that the best they could do for me was to offer me a *reduced* cancellation fee of $per ticket I told them that was unacceptable as I had essentially been conned into purchasing the more expensive ticketThey told me that they had a screenshot of the price I paid on the page where I hit confirm, so I was responsible for the purchaseI eventually accepted the $fee to cancel only to immediately find out that they "accidentally" charged $instead! (They ultimately adjusted that back to $50, but I literally asked the rep to confirm that it was $three times, so I don't believe it was an accident.)
I went back to explore the issue and it happened again and again You click on one of their flights and are brought to the purchase page which shows the price that you selected Then wait about 5-seconds and the price will change right before your eyes! It's an atrocious practice that I can't imagine is legalMeanwhile, even while I was on the phone disputing this with them, the flight was still being advertised for a cheaper price! They argue that flights change quickly and no price is guaranteed, but why does the price only update on the payment page and not the advertising page? They are therefore falsely advertising for a fare that they have no intention of chargingI will never use this business again under any circumstances
I, Jose Jimenez placed an order for airline tickets online on date 5/4/at 4:12pm on website justfly***I received an on email stating my tickets were ready on 5/4/at 4:12pm, but not even a minute later I received an email saying attention required wasn’t able to process paymentSo I went online to check my bank account and the money for the airline tickets were already deductedI called the company at their number and spoke to a representative about that situation, they told me they didn’t not receive any form of payment from me and they needed to process the card once moreI tried to explain to them that it was already deducted and that I was not going to give them my card information once moreThe representative insisted in charging me so I told him I wanted to cancel the order instead because I felt like it was a spamI waited and he told me to check if I received a cancelation email, so I checked and I told him indeed I didThe email was received on 5/4/
ON 9/6/16, I BOUGHT TICKETS FOR A FLIGHT FROM JUSTFLY*** FOR A DELTA AIRLINES FLIGHT FROM GHANA TO LONDONI CALLED THE COMPANY MULTIPLE TIMES BECAUSE I DID NOT RECEIVE MY ITINERARYWHEN I FINALLY RECEIVED IT, THE NAME ON THE TICKET WAS TRANSCRIBED WRONGI CALLED THEM TO CORRECT IT, AS THEY WERE AT FAULT FOR TRANSCRIBING IT WRONGTHEY TOLD ME THAT THERE WAS NOTHING THAT I COULD DO AND THAT I HAD TO CANCEL THE FLIGHT, PAY $CANCELLATION FEE, AND BUY A NEW TICKET, WHICH WOULD BE MUCH MORE EXPENSIVE, SINCE IT WOULD BE ON SHORT NOTICEBOTH CUSTOMER SERVICE REPS (*** AND HER SUPERVISOR ***) WERE UNPROFESSIONAL, UNEDUCATED, RUDE, AND INCOMPETENTI SPOKE TO A CUSTOMER SERVICE REPRESENTATIVE AT DELTA AIRLINES AND I WAS INFORMED THAT THE COMPANY PROBABLY TRANSCRIBES CUSTOMERS NAMES WRONG, SO THAT THEY CAN CHARGE A FEETHEY ALSO TOLD ME THAT NOTHING COULD BE DONEI CALLED THE DELTA CORPORATE OFFICE AND THEY WERE ABLE TO RESOLVE THE ISSUEI PAID A FEE TO DELTA TO CHANGE
Used Just fly for the first time for flight and car Flight tickets were good but they cancelled our car reservationWe had taken a shuttle to the pick up site, waited in line min to learn they had cancelled our reservation because we were more than hours later than scheduled (These people made our flight schedule, they should have known what time the plane landed)They gave us a number to call to get “reinstated” but the gentleman on the other end said he could not do that He could make a new reservation but it would cost an additional $ We took the shuttle back to the airport and went to the hertz counterI wound not recommend this business, while waiting in line min there were two people retuning there carOne for no gas the other was dirty
I booked a flight through *** and was given a confirmation number and itineraryWhen I went to check in online there was an error so I checked in at the airport before my flight, but when I tried to check in I was told that there was no reservation with my name on it, and when I showed her my confirmation number the attendant was just as confused as I was that nothing was showing up! She said my only option was to call justfly directly or buy a new ticket (for twice the price! Plus a $fee for buying at the airport!)I tried calling justfly but was literally on hold for minutes, and realized I was now going to miss my flight if I didn't get the ticket so I just ended up buying oneIt's been over an hour and I am still on hold.., I have a screen shot of the confirmation from justfly and the charges to my card if you need proof I would be happy to email themOf course, I never received any notification from justfly that this reservation never went through
I booked my flight with this company and I noticed a couple weeks later that my dates were backwards I was flying into my home city from my destination and leaving from my home city returning to my destination It is possible that I booked it wrong but I don't believe soNever the less, when I contacted them to change the flight to the correct dates they wanted to charge me an additional $which I thought I would get a credit for the original $(give or take, just rounding the numbers) I was fine paying an extra $for the mistake but they said it was in addition to So my original $dollar flight would end up costing $1, Talking to to a very helpful representative from the Revdex.com, he recommended I contact the actual airline It made sense and was a great idea They were able to cancel the incorrect flight and book me on the correct one only having to pay a fraction of what JustFly wanted to charge me The additional cost for me was around $300, not $ I understand that I have to pay fees and make up the cost difference of the flights I just think that more than double is a bit excessive I do want to say that everyone I spoke to at JetBlue was very helpful and extremely nice I should have checking into JustFly before using them I do not recommend them for booking flights
I purchased airline tickets through Justfly.com which I needed to modifyI received only a booking confirmation with no e-ticket There were no terms of the ticket sent to me (as I had not received a ticket)Therefore, when speaking with the company about changing the reservation- they cited only their general policy- but never offered me the terms of the ticket itselfAfter their refusal to modify the ticket, I checked with *** airlines, which very clearly informed me that the ticket was absolutely modifiable- that this must be done through the ticketing agency (Justfly.com) Again I spoke to Justfly, with the same outcomeTheir solution- ask the airlines to change the ticketAfter speaking with the airline again, they were happy to modify the reservation in accordance with their clearly stated rules of the corresponding fare code- which were only available to me AFTER having contacted the airlineThe result was leaving this booking open for future useWhile the
I made a reservation for my son with Justfly and my son wanted to change the return dateI called Justfly on Monday 9/26/and was told that the total cost to change the reservation was $$was for Qantas and $was the Justfly feeI then subsequently see a charge of $from Justfly and then $from QantasWhen I called on 9/26/to find out what was happening I was told that the original agent had made a mistake and that had called back my son and he agreed to the new chargesThe only time that my son was on this call was when I held my mobile phone up and had him on a landlineHe said that he was Samuel Alan Donner and agreed to the charge which they had quoted me was $I have attempted to resolve the issue with Justfly but they fraudulently claim that they contacted my son on another call (using my cell phone number) and he agreed to the change in quoted priceThis is not true at allMy son is currently in Australia and does not have access to my phoneI fe
Booked a flight from Los Angeles to China and then China to Los AngelesThe first flight (Los Angeles- China) with no problem at all, The second flight on August from China to Los Angeles the flight company notified me at the ticket printing desk that the booking company ***) doesn't put my passport number on the reservationI call them more than times because they just put me on hold more than minutes each timeOf course they says that they did not took any responsibility on the issue
Terrible!!!!!! After booking our flight through them we had picked the wrong dateWe noticed and called them to change the flight dateThey said there would be a $fee for changing the date and then a $fee from the booking airlineThey said if you canceled the flights then you would only have the $fee for cancelingWe asked them if there would be any other fees associated with this and they said noWe agreed then to cancel the tickets and then rebook them for the correct datesWe payed the $fee and they credited the rest of the money towards future ticketsWe then tried booking our flights for the correct dates and they said they would use our credit but would be charged $per ticket to book flightsAfter going rounds and rounds they said They never said that and its in contract with well trained employees that would never say anything like thisThey refuse to grant what they said and will not void the $feeIf I would have known that there would have been the same fees for canceling I would have just payed the fees from the start instead of canceling themNow we have no tickets and they have our $1300!!!!!
I booked with Justfly in Sep for a return ticket *** ** ***I rang to change the return date and for times, was asked to call backEach time, the agent tried to change the date but then advises that the change cannot proceedTheir system is not allowing the changeI have checked directly with the airline and can confirm there are available flightsAfter times of calling back (each time they said to try again the next day), one agent suggested that I cancel my booking, get a credit and then rebookThe impression was that my initial booking could have a glitchI was advised a penalty will apply but overall it will add to the same about as the change feeOn this basis, I cancelled and waited another hours to rebookAfter hours, the agent (different person), tried to rebook and cannot get ANY flights at allI was meant to fly Dec but I even tried flying in JuneNothing works and I cannot get any flightsSo I am left without ANY booking, even if I were happy to keep t
We bought international tickets through JustFlyDue to political unrest the US State department issued a level travel warning for our final destination a month or two after purchasing our ticketsKopa said they could reschedule our flights for a week later (unlikely to make a difference when the people call for an overthrow of the dictator), but we had to do all the rescheduling through JustFly They informed us that other than going the exact same trip one week later, it would cost us $to cancel, $to reschedule and the difference in price of the shorter notice ticketsWe could not just take the trip to our layover destinationIn fact to switch our tickets to our layover destination would cost an additional $per ticket, even though we already had tickets there as our intermediate destinationAlso it was very difficult to understand the people helping us as English is not their first language and they seem to just be reading a script from the websiteI would not recommend using JustFly.com and will not use them in the future
Justfly.com owes me a refund of $for a unbooked and overcharged flight Here is the the full transaction history listed below: First of all I did not authorize them to bill me $4467.17, the flight that was supposed to be on was only $1120.00, not only that they billed me for an airline I did not choose eitherThere are over complaints on the Revdex.com website from other upset people who justfly.com did this toAlso, Justfly is operating there business under other alias names such as voyagages a la carte, flight hub and many otherthey are operating there business in unethical manner and they ripped me off Jan*** * ** *** *** * *** ** *** *** -$4,Doing business as: *** *** * * *** *** *** *** * *** *** *** ** *** *** *** ** *** *** *** ***