I booked a flight for four passengers on JustFly*** traveling from Houston, TX (May, 2018) to Manila, PhilippinesThe website showed a flight from Houston, with one stop in Singapore (hour layover) then continuing on to ManilaThe return flight was from Manila (June, 2018), with one stop in Singapore (hour layover) then continuing to HoustonI selected this flight and proceeded to pay using my Visa Credit CardAfter the purchase was processed, I was reviewing the itinerary and noticed that it included a second stop both ways in Manchester, EnglandI contacted JustFly and complained about the additional stopover and explained that this was not the itinerary that was being displayed on the websiteThe first person I spoke to was unable and to help, so I requested to speak to a supervisorWhen the supervisor ***) got on the phone, I explained the situation to her and she told me that she could cancel the reservation for $I explained that the itinerary that I pur
I wish I could give star to this company as they are the worst agent to be allowed to operateI booked my flight from NYC JFK to Mumbai, IndiaThis is what happened with meBooked my flight for december travel a round trip, had to cancel my flight due to visa issue just two days before travel date for which website gave me credit points
Wanted to book my new flight in March using my credit points which is around $Bug in website is that they will give you option to book using credit points, however searching through that option never gives you any flight or loader icon keeps on loading foreverOption you are left is to call customer support and they do the same and tells us that there is no flight available for provided date, please give us another dateHowever searching for flight from main page (without using option of credit points) gives plenty of options
Support staffs gives one to another every time asking same details, in the end some one has capabilities to find option to book using credit points
they asks for extra $to book on top of my credit points even though flight ticket is $800-$Either they book it or not, their call always gets disconnected for which I again have to call back and follow the same processNext time for same flight fees gets increased and it goes to $Currently my credit points are stuck there as I can buy cheaper ticket from airlines rather paying $to just to use my credit points
My assumption is that, they are booking ticket in regular way and just never allows to use that points as it can be used for same route and same airlinesOne of the worst experience of my life, NEVER EVER VISIT JUST FLY WEBSITE
On December 17/2016, at approximately 4:28pm, I booked two airline tickets, with JustFly*** for my husband and his father, who have the same nameWhen I booked the flight, I indicated the names and correct birth dates for each personThe tickets were listed as being $each plus taxI paid for the tickets with a Visa credit cardWhen I received the confirmation, I saw that Just Fly had booked two tickets for both persons using the same date of birthI immediately called Just Fly at their 1-800-717-5015, to correct this error on their partThe individual I spoke with identified himself as *** with an ***He first said that he would cancel the reservation but then said that he couldn't and that he would correct the birth datesMy husband and I asked to speak with a Supervisor to ensure that the corrections would be made accurately because ***" kept insisting that he could not book two tickets for the same name even if he corrected the birth dates***" refused t
I don't even know where to startThis is the worst costumer service I have ever experienced, everEven in writing this I am fearful because I feel like this company scams their customers out of money and I am not sure I trust that they are going to give the full refund, despite their confirming they are going toI booked through just fly for a flight to AustraliaWhen the flight was unexpectedly changed, I only found out about the change through a very vague emailThen when I called JustflyTheir customer service agent took over minutes just to bring up my informationThen another minutes just to inform me that I only had one option and that was a flight landing at I asked if that meant pm because my connecting flight was at pm and because I was concerned about a long layover since I have never traveled this farShe said yesThe call ended after minutes of speakingI get a confirmation email that was startling, saying that the flight has an hour layover
I made two flight reservations for my girlfriend and I.*** was the representative that made the reservationsAfter giving all information, *** repeated everything as a confirmation before submittingMy girlfriends name was spelled out twice to me correctlyUpon receiving flight itenirary I noticed that her name was misspelled which prompt me to immediately call no more than minutes laterI was placed on hold for an hour to be told by supervisor*** that I need to cancel the reservation ($fee) and rebookThis option was beyond lower than customer service standards *** then stated she will contact airline to see if they can correct the one letter they messed up onShe promised to give me a call in an hourhours and minutes pass by (now 2:30am) , I then call back and have supervisor*** tell me she needs my girlfriend to give her permission to speak to meThis was a graduation gift to my girlfriend, so she has no idea about the flight and on top of that we
This company is a total nightmareI spent over $8,and then have had to spend many, many hours on the phone trying to get a complete and accurate itineraryI've talked to countless numbers of people and I wouldn't use them to buy a bus ticketWhat a horror show!!!
This company has been a nightmare since day one, but to speed up the processMonday December 26th I changed the dates of my flight and informed Jason the manageer (or so I was told that was his role) that my daughter's middle name was spelled ***This was for the purchase of four ticketsTuesday December 27th, I receive an email confirmation and my daughter's middle name is spelled wrongIt is ***I immediately call that day and inform themI was told that I would need to send them a copy of her passport via email and they would know something within an hour or by that daySo the next morning on Wednesday I email it to themFriday I call them bak and am informed that they cannot change it as the airline will not allow it or there are too many airlinesdepending on agent I have been told different reasonsFinally I get someone and they say it takes more time to processTuesday January 3rd, I was informed they cannot do anything as the airline will not allow itSo I call
I booked a roundtrip flight from Phoenix to Paris with justflyWORST IDEA EVERThey put in someone else's secondary identity verification information for my own which caused me to be unable to chefor my international flight the day prior (mind you all secondary data was showing as correct on my end but not what they sent to the airlines)They also put in my boyfriends middle name as my own causing my data to not match upWhen I called to get this fixed I was given the runaround and told I was unable to cheas they cancelled a flight and re-booked meUm no, I had taken care of that issue months beforeThey then claimed they updated the data and sent to the airlines...no change upon calling the airlineBut I did find out they incorrectly changed my birthday (which was one of the few correct items in the first place) so again I called to get it fixedAgain I waited on hold and was told I couldn't speak to a supervisorFinally on my fourth call to JustFly they told me they would expedite the changes and get a new ticket issued "within the hour"That was six hours agoOh and I had to pay a $fee to do so, mind you I didn't cause the errorNow, twelve hours after finding out about the issues and twelve hours before I am to take off, the issues still aren't fixed and I will likely be unable to board my flightI spent over hours on the phone with JustFly and the airlines today...to get no whereI will NEVER book through them again and encourage anyone thinking of saving some money to run for the hills rather than deal with this horrible company
Hi there, my wife purchased an airline ticket for me through justfl***This ticket was purchased months in advance Yesterday, I looked at my reservation and noticed that my last name was misspelled My wife wrote “***” instead of ***This was a mistake with no intentions to hurt anybody, my wife did not realize about the errorOn my first phone call to Justfly, I was informed that I was not able to correct the misspelling because “it was a multi-airline fly” and that I would have to cancel my reservation and lose the flight that I wantedI went ahead and call the airlines myself and their response was that there should be no problem in their part making those change, but that I had to call Justfly to resolve it on their end nowI called Justfly again and they told me “since this ticket is for a multi-airline fly” we would have to cancel the reservationI went ahead and explained that I personally spoke to all airlines and that they would have no problem making the changesSo if the airlines have no problem making a change in two letters (even if with a penalty), why would Justfly tell me that this couldn’t be done because it was a multi-airline flight? I cannot really understand itI have checked multiple websites were there are hundreds and hundreds of complaints when talking about JustflyThis is a recurrent problem with Justfly Other agencies have allowed me in the past to make changes to reservations, why are they different? I wonder
I booked a flight for February 9, with returned February 16, with travelers The tickets issued had the third traveler with a wrong last nameI tried several times to tell them that the my account on their database is showing the correct name but their system is generatifng a different last name They want to charge me for their error I've talked to different customer agents of justly, got cut off Been on the mobile call with them for almost hours now just to get a supervisor Still on a mobile call on hold
I booked a flight from Detroit to England in February with Justfly and everything started off fineThen I went to England in June, I was supposed to come back August 28th but then I actually needed to come back a little sooner, so I contacted Justfly and this is where the problems startedI spoke to a representative on the phone and after an excessive hold time, she quoted me a price to change the dates over, so I agreed and she told me I would receive an email confirmation within hoursWell I did not receive one so I called back and after being on hold while the agent looked into the matter, I was then cut offSo I called back and after being on hold for hour and minutes, I was told that everything had gone through and I would be charged for the changeSo I thought the matter was dealt with, however the next day I then received an email telling me that there was a problem and the change had not been madeSo I called back and after being put on hold was cut off againSo
I was booking a flight online and phoned the customer service line to obtain assistance with seat selectionThe agent finished the selection and booking, and I approved a charge for a certain amount on my credit cardShe did not send the promised confirmationI again called and requested sameEach time there were extended holds, for minutes or more and the calls lasted between 45-minutesI was told the price had risen from the time I began my bookingWhen I received the actual confirmation, it was $above the price approved and was in error with the name of one of the passengersWhen I phoned to get an adjustment and ask for a supervisor, I was put on hold for minutes and never answeredIt is still unresolved and I must call back, but am completely frustratedI would like my granddaughter's name fixed and the original price quoted ($2350.50)
On december 25th we bought a flight ticket from Toronto to new york, but when we got the email it was from new york to toronto, we checked the email before the flight date and called the agency regarding the mistake and they told us they cannot do anything about it but to cancel the ticketWe had to pay $fee to cancel it and that way we were going to get a flight credit of the amount we previously paid for our flightA total value of I canceled the ticket from their website where it did not say anything about not being able to change the destination or city of originit says that the flight credit can be use to buy any new flights and after I canceled the ticket and got the creditthey told me I cannot use that credit to buy a new flight from Toronto to new york but that I have to buy one from the original destination also there was no agreement nor written words in the website regarding any extra fee to use my own flight creditWhen I was checking a regular flight it
On December 25th, I cancelled my flight to London from SeattleI paid $in order to be able to use my ticket at a later date within one year of cancellationI have tried to rebook using my credit but have had no successJustfly says there are no available flightsI have spent hours trying to use the credit but without availJustfly refuses to refund the $that is sitting there in creditThey say that the airline, Norwegian air, will not honor the return flight so they cannot rebook my flightI do not believe they had actual correspondence with Norwegian airSo far, I've paid them close to $for zero services
I planned a trip to London to watch my best friend get marriedHis wife to be was in a car accident prior to the wedding and was killedHence the wedding was canceledI then canceled my flights to London and was told I had to pay $for the two tickets I canceled, but I would have a $1,credit with Justfly and I could use that credit anytime for a yearThere was no mention of having to go to the same destination and the same passengers when I use the creditIt will expire in JanI booked a flight to Florida for a project I'm working on...and there was no way to use the credit on line when I booked itI called the next day to let them know I had a credit and wanted to use that to pay for the Florida tripI was told, after talking with different Customer Service Reps from Justfly and was hung up on times, that I could not use the creditI could only use the credit to fly back to London and it had to be the same passengersAfter hearing this new rule, I canceled my trip to Florida with you, as I will not spend MORE money with you after reading all the horror stories here of people using JustflyI was then charge $for that cancellationSo now...I feel I'm out $1,450..with cancellation and the inability to use the credit I already haveMy only recourse is to let everyone I know how you do business and how much money you have taken from me aloneI find I am not alone with these issues
I tried to cancel my reservation before it went throughThe repTold me I won’t be charged any fee for cancelationBut we got disconnectedShe never called me backI called back myself and was on hold for more than an hrI went online and the booking was suddenly confirmedI went ahead and canceled it and belatedly realized there was a $cancelation chargeWhen a repCame on again and I explained the situation and requested a one time waiverHe refused because the booking had “gone through”
I would like to seek your help to obtain the full refund/billing adjustment on the unauthorized charge on my Capital One credit card amounting to $4,charged on November 10, On July my wife and myself booked our flights online to Justfly, a travel agency and paid our airfare accordingly using my Capital One credit cardOn November 10, I changed (not cancel) my departure date from December to November at Justfly website and Justfly charged me a $feeAnother charge by Justfly was posted on my Capital One card amounting to $4,I disputed this unauthorized charge and called/corresponded with the travel agency Justfly and Philippine Airlines customer serviceThe unauthorized charge was discussed to Capital Once customer service on November to Coleen, *** *** *** After explaining all the details to ColeenI was informed that no automatic reversal will be made as my claim will have to be investigated first which I understandI w
We recently booked flights via Justfly***The price per person, per round trip inclusive of taxes was shown to be ~$400, however our final bill for people ended up being over $There was a discrepancy between the price advertised when we selected the flight and the actual amount finally chargedTried to call JustFly to discuss and was on hold for over mins before I was able to speak to a customer service representative who did nothing to help/ clarify the reason for the discrepancy and would not cancel our reservation without further charges which is unacceptableThis company is misleading consumers and appears to be a scam
I bought my ticket on justfly***I called the airline to add my TSA-preThe airline informed me that they did not have TSA-pre service but they do provide expedited clearanceHowever, they could not add the service because justfly*** has blocked all edits to the ticketI called Jutfly and explained the situation clearly to the agentThe agent kept asking me for my TSA-pre numberI explained the situation above again but the agent again asked me for the TSA-pre numberI asked if I could speak with another agent since we were not***municating wellShe could not do thatSo I hung up and called againI went through the same procedure with the second agent who also kept asking for my TSA-pre numberI explained the situation once again and again he asked me for my TSA-pre numberI asked why he is asking for the number when I keep telling him that the airline does not provide the serviceHe then hung up on mesomething that should've taken couple of minutes of my time took in total minutes, including writing this review
Last night I was booking a flight to be with my mom during her chemotherapy treatmentI was on the last page putting in my CC information and it asked to make sure all the dates etc were correctThey were so I hit submitOnly when the confirmation came up the dates of my flight were completely differentI immediately got on the phone with them (literally within minutes) and was told it would be a cancellation feeAfter breaking down in tears, because to be frank the plane ticket is stretching our finances so adding certainly did not helpI was given "a deal" of and was told I would receive a refund in TWO TO TEN daysWhich of course puts us in a terrible position because I had to then buy ANOTHER plane ticket, which we certainly can not afford to do at this timeAt first, I chalked the mistake up to stress and thought that I just read the dates wrong, only I KNEW I didn'tSo this morning I decided to look up my history and low and behold the dates were the
I booked a flight for four passengers on JustFly*** traveling from Houston, TX (May, 2018) to Manila, PhilippinesThe website showed a flight from Houston, with one stop in Singapore (hour layover) then continuing on to ManilaThe return flight was from Manila (June, 2018), with one stop in Singapore (hour layover) then continuing to HoustonI selected this flight and proceeded to pay using my Visa Credit CardAfter the purchase was processed, I was reviewing the itinerary and noticed that it included a second stop both ways in Manchester, EnglandI contacted JustFly and complained about the additional stopover and explained that this was not the itinerary that was being displayed on the websiteThe first person I spoke to was unable and to help, so I requested to speak to a supervisorWhen the supervisor ***) got on the phone, I explained the situation to her and she told me that she could cancel the reservation for $I explained that the itinerary that I pur
I wish I could give star to this company as they are the worst agent to be allowed to operateI booked my flight from NYC JFK to Mumbai, IndiaThis is what happened with meBooked my flight for december travel a round trip, had to cancel my flight due to visa issue just two days before travel date for which website gave me credit points
Wanted to book my new flight in March using my credit points which is around $Bug in website is that they will give you option to book using credit points, however searching through that option never gives you any flight or loader icon keeps on loading foreverOption you are left is to call customer support and they do the same and tells us that there is no flight available for provided date, please give us another dateHowever searching for flight from main page (without using option of credit points) gives plenty of options
Support staffs gives one to another every time asking same details, in the end some one has capabilities to find option to book using credit points
they asks for extra $to book on top of my credit points even though flight ticket is $800-$Either they book it or not, their call always gets disconnected for which I again have to call back and follow the same processNext time for same flight fees gets increased and it goes to $Currently my credit points are stuck there as I can buy cheaper ticket from airlines rather paying $to just to use my credit points
My assumption is that, they are booking ticket in regular way and just never allows to use that points as it can be used for same route and same airlinesOne of the worst experience of my life, NEVER EVER VISIT JUST FLY WEBSITE
On December 17/2016, at approximately 4:28pm, I booked two airline tickets, with JustFly*** for my husband and his father, who have the same nameWhen I booked the flight, I indicated the names and correct birth dates for each personThe tickets were listed as being $each plus taxI paid for the tickets with a Visa credit cardWhen I received the confirmation, I saw that Just Fly had booked two tickets for both persons using the same date of birthI immediately called Just Fly at their 1-800-717-5015, to correct this error on their partThe individual I spoke with identified himself as *** with an ***He first said that he would cancel the reservation but then said that he couldn't and that he would correct the birth datesMy husband and I asked to speak with a Supervisor to ensure that the corrections would be made accurately because ***" kept insisting that he could not book two tickets for the same name even if he corrected the birth dates***" refused t
I don't even know where to startThis is the worst costumer service I have ever experienced, everEven in writing this I am fearful because I feel like this company scams their customers out of money and I am not sure I trust that they are going to give the full refund, despite their confirming they are going toI booked through just fly for a flight to AustraliaWhen the flight was unexpectedly changed, I only found out about the change through a very vague emailThen when I called JustflyTheir customer service agent took over minutes just to bring up my informationThen another minutes just to inform me that I only had one option and that was a flight landing at I asked if that meant pm because my connecting flight was at pm and because I was concerned about a long layover since I have never traveled this farShe said yesThe call ended after minutes of speakingI get a confirmation email that was startling, saying that the flight has an hour layover
I made two flight reservations for my girlfriend and I.*** was the representative that made the reservationsAfter giving all information, *** repeated everything as a confirmation before submittingMy girlfriends name was spelled out twice to me correctlyUpon receiving flight itenirary I noticed that her name was misspelled which prompt me to immediately call no more than minutes laterI was placed on hold for an hour to be told by supervisor*** that I need to cancel the reservation ($fee) and rebookThis option was beyond lower than customer service standards *** then stated she will contact airline to see if they can correct the one letter they messed up onShe promised to give me a call in an hourhours and minutes pass by (now 2:30am) , I then call back and have supervisor*** tell me she needs my girlfriend to give her permission to speak to meThis was a graduation gift to my girlfriend, so she has no idea about the flight and on top of that we
This company is a total nightmareI spent over $8,and then have had to spend many, many hours on the phone trying to get a complete and accurate itineraryI've talked to countless numbers of people and I wouldn't use them to buy a bus ticketWhat a horror show!!!
This company has been a nightmare since day one, but to speed up the processMonday December 26th I changed the dates of my flight and informed Jason the manageer (or so I was told that was his role) that my daughter's middle name was spelled ***This was for the purchase of four ticketsTuesday December 27th, I receive an email confirmation and my daughter's middle name is spelled wrongIt is ***I immediately call that day and inform themI was told that I would need to send them a copy of her passport via email and they would know something within an hour or by that daySo the next morning on Wednesday I email it to themFriday I call them bak and am informed that they cannot change it as the airline will not allow it or there are too many airlinesdepending on agent I have been told different reasonsFinally I get someone and they say it takes more time to processTuesday January 3rd, I was informed they cannot do anything as the airline will not allow itSo I call
I booked a roundtrip flight from Phoenix to Paris with justflyWORST IDEA EVERThey put in someone else's secondary identity verification information for my own which caused me to be unable to chefor my international flight the day prior (mind you all secondary data was showing as correct on my end but not what they sent to the airlines)They also put in my boyfriends middle name as my own causing my data to not match upWhen I called to get this fixed I was given the runaround and told I was unable to cheas they cancelled a flight and re-booked meUm no, I had taken care of that issue months beforeThey then claimed they updated the data and sent to the airlines...no change upon calling the airlineBut I did find out they incorrectly changed my birthday (which was one of the few correct items in the first place) so again I called to get it fixedAgain I waited on hold and was told I couldn't speak to a supervisorFinally on my fourth call to JustFly they told me they would expedite the changes and get a new ticket issued "within the hour"That was six hours agoOh and I had to pay a $fee to do so, mind you I didn't cause the errorNow, twelve hours after finding out about the issues and twelve hours before I am to take off, the issues still aren't fixed and I will likely be unable to board my flightI spent over hours on the phone with JustFly and the airlines today...to get no whereI will NEVER book through them again and encourage anyone thinking of saving some money to run for the hills rather than deal with this horrible company
Hi there, my wife purchased an airline ticket for me through justfl***This ticket was purchased months in advance Yesterday, I looked at my reservation and noticed that my last name was misspelled My wife wrote “***” instead of ***This was a mistake with no intentions to hurt anybody, my wife did not realize about the errorOn my first phone call to Justfly, I was informed that I was not able to correct the misspelling because “it was a multi-airline fly” and that I would have to cancel my reservation and lose the flight that I wantedI went ahead and call the airlines myself and their response was that there should be no problem in their part making those change, but that I had to call Justfly to resolve it on their end nowI called Justfly again and they told me “since this ticket is for a multi-airline fly” we would have to cancel the reservationI went ahead and explained that I personally spoke to all airlines and that they would have no problem making the changesSo if the airlines have no problem making a change in two letters (even if with a penalty), why would Justfly tell me that this couldn’t be done because it was a multi-airline flight? I cannot really understand itI have checked multiple websites were there are hundreds and hundreds of complaints when talking about JustflyThis is a recurrent problem with Justfly Other agencies have allowed me in the past to make changes to reservations, why are they different? I wonder
I booked a flight for February 9, with returned February 16, with travelers The tickets issued had the third traveler with a wrong last nameI tried several times to tell them that the my account on their database is showing the correct name but their system is generatifng a different last name They want to charge me for their error I've talked to different customer agents of justly, got cut off Been on the mobile call with them for almost hours now just to get a supervisor Still on a mobile call on hold
I booked a flight from Detroit to England in February with Justfly and everything started off fineThen I went to England in June, I was supposed to come back August 28th but then I actually needed to come back a little sooner, so I contacted Justfly and this is where the problems startedI spoke to a representative on the phone and after an excessive hold time, she quoted me a price to change the dates over, so I agreed and she told me I would receive an email confirmation within hoursWell I did not receive one so I called back and after being on hold while the agent looked into the matter, I was then cut offSo I called back and after being on hold for hour and minutes, I was told that everything had gone through and I would be charged for the changeSo I thought the matter was dealt with, however the next day I then received an email telling me that there was a problem and the change had not been madeSo I called back and after being put on hold was cut off againSo
I was booking a flight online and phoned the customer service line to obtain assistance with seat selectionThe agent finished the selection and booking, and I approved a charge for a certain amount on my credit cardShe did not send the promised confirmationI again called and requested sameEach time there were extended holds, for minutes or more and the calls lasted between 45-minutesI was told the price had risen from the time I began my bookingWhen I received the actual confirmation, it was $above the price approved and was in error with the name of one of the passengersWhen I phoned to get an adjustment and ask for a supervisor, I was put on hold for minutes and never answeredIt is still unresolved and I must call back, but am completely frustratedI would like my granddaughter's name fixed and the original price quoted ($2350.50)
On december 25th we bought a flight ticket from Toronto to new york, but when we got the email it was from new york to toronto, we checked the email before the flight date and called the agency regarding the mistake and they told us they cannot do anything about it but to cancel the ticketWe had to pay $fee to cancel it and that way we were going to get a flight credit of the amount we previously paid for our flightA total value of I canceled the ticket from their website where it did not say anything about not being able to change the destination or city of originit says that the flight credit can be use to buy any new flights and after I canceled the ticket and got the creditthey told me I cannot use that credit to buy a new flight from Toronto to new york but that I have to buy one from the original destination also there was no agreement nor written words in the website regarding any extra fee to use my own flight creditWhen I was checking a regular flight it
On December 25th, I cancelled my flight to London from SeattleI paid $in order to be able to use my ticket at a later date within one year of cancellationI have tried to rebook using my credit but have had no successJustfly says there are no available flightsI have spent hours trying to use the credit but without availJustfly refuses to refund the $that is sitting there in creditThey say that the airline, Norwegian air, will not honor the return flight so they cannot rebook my flightI do not believe they had actual correspondence with Norwegian airSo far, I've paid them close to $for zero services
I planned a trip to London to watch my best friend get marriedHis wife to be was in a car accident prior to the wedding and was killedHence the wedding was canceledI then canceled my flights to London and was told I had to pay $for the two tickets I canceled, but I would have a $1,credit with Justfly and I could use that credit anytime for a yearThere was no mention of having to go to the same destination and the same passengers when I use the creditIt will expire in JanI booked a flight to Florida for a project I'm working on...and there was no way to use the credit on line when I booked itI called the next day to let them know I had a credit and wanted to use that to pay for the Florida tripI was told, after talking with different Customer Service Reps from Justfly and was hung up on times, that I could not use the creditI could only use the credit to fly back to London and it had to be the same passengersAfter hearing this new rule, I canceled my trip to Florida with you, as I will not spend MORE money with you after reading all the horror stories here of people using JustflyI was then charge $for that cancellationSo now...I feel I'm out $1,450..with cancellation and the inability to use the credit I already haveMy only recourse is to let everyone I know how you do business and how much money you have taken from me aloneI find I am not alone with these issues
I tried to cancel my reservation before it went throughThe repTold me I won’t be charged any fee for cancelationBut we got disconnectedShe never called me backI called back myself and was on hold for more than an hrI went online and the booking was suddenly confirmedI went ahead and canceled it and belatedly realized there was a $cancelation chargeWhen a repCame on again and I explained the situation and requested a one time waiverHe refused because the booking had “gone through”
I would like to seek your help to obtain the full refund/billing adjustment on the unauthorized charge on my Capital One credit card amounting to $4,charged on November 10, On July my wife and myself booked our flights online to Justfly, a travel agency and paid our airfare accordingly using my Capital One credit cardOn November 10, I changed (not cancel) my departure date from December to November at Justfly website and Justfly charged me a $feeAnother charge by Justfly was posted on my Capital One card amounting to $4,I disputed this unauthorized charge and called/corresponded with the travel agency Justfly and Philippine Airlines customer serviceThe unauthorized charge was discussed to Capital Once customer service on November to Coleen, *** *** *** After explaining all the details to ColeenI was informed that no automatic reversal will be made as my claim will have to be investigated first which I understandI w
We recently booked flights via Justfly***The price per person, per round trip inclusive of taxes was shown to be ~$400, however our final bill for people ended up being over $There was a discrepancy between the price advertised when we selected the flight and the actual amount finally chargedTried to call JustFly to discuss and was on hold for over mins before I was able to speak to a customer service representative who did nothing to help/ clarify the reason for the discrepancy and would not cancel our reservation without further charges which is unacceptableThis company is misleading consumers and appears to be a scam
I bought my ticket on justfly***I called the airline to add my TSA-preThe airline informed me that they did not have TSA-pre service but they do provide expedited clearanceHowever, they could not add the service because justfly*** has blocked all edits to the ticketI called Jutfly and explained the situation clearly to the agentThe agent kept asking me for my TSA-pre numberI explained the situation above again but the agent again asked me for the TSA-pre numberI asked if I could speak with another agent since we were not***municating wellShe could not do thatSo I hung up and called againI went through the same procedure with the second agent who also kept asking for my TSA-pre numberI explained the situation once again and again he asked me for my TSA-pre numberI asked why he is asking for the number when I keep telling him that the airline does not provide the serviceHe then hung up on mesomething that should've taken couple of minutes of my time took in total minutes, including writing this review
Last night I was booking a flight to be with my mom during her chemotherapy treatmentI was on the last page putting in my CC information and it asked to make sure all the dates etc were correctThey were so I hit submitOnly when the confirmation came up the dates of my flight were completely differentI immediately got on the phone with them (literally within minutes) and was told it would be a cancellation feeAfter breaking down in tears, because to be frank the plane ticket is stretching our finances so adding certainly did not helpI was given "a deal" of and was told I would receive a refund in TWO TO TEN daysWhich of course puts us in a terrible position because I had to then buy ANOTHER plane ticket, which we certainly can not afford to do at this timeAt first, I chalked the mistake up to stress and thought that I just read the dates wrong, only I KNEW I didn'tSo this morning I decided to look up my history and low and behold the dates were the