I only give one star because I HAVE to otherwise they would get NO STARS!! DO NOT book with Just Fly! They are a complete rip off! I reviewed my booking and found that my name had been placed on both tickets even though traveler two had my sister's birthdateI have booked air numerous times and are very aware names and birthdates must matchCalling just fly to correct the name was a complete and utter disastrous waste of my timeThey used several excuses as to why they hadn't fixed the issue after two days of calling themJust fly said the airline wouldn't answer the phone, there was a $Just fly fee for name change and a $airline fee to change, that the airline didn't give accurate instructions to Just fly, my call to Just fly was disconnected several times, I was left on hold EVERY call to Just fly with the longest call being HOUR and minutesOf the call representatives (last being a ***) I was told they would continue to address my issue with the airline and call me backPffffffft NEVER HAPPENEDThen of course the *** pulled the no transferable and he would TRY to change the name but there would be a fee, also claimed the airline wouldn't answer, that I made the mistake, on and onI do not believe I made the mistake however agreed to pay the $to solve issueI was charged but then refunded (or so they say and the invoice shows the crossed out so credit card bill remains to be checked for certainty) because the airline gave wrong infoI contacted the airline who said it was VERY common for Just Fly to tell customers they did not answer phoneAll incorrectJust Fly is a scam and a waste of your moneyDO NOT use!!!!!
I was charges two fees that were not clearly disclosed, or not disclosed at all, when I made flight arrangements for the four people in my family Those fees were a seat map fee, which was $47.80, and a service fee which was $ Surprisingly, when I called to request a refund for those fees, I was informed they would refund the seat map fee but not the service fee I'm just happy to get some of my money back I will never do business with this business again
They changed my return flight without my permissionNow it seems like not a big deal, and their email states , that is no further action needed by meMy flight was from san fransisco to new delhi, indiaIt was for three weeks and many things had to arranged in order to make the flight and the tripDogs taken care of, reservations in multiple cities at multiple hotels, etcThe flight requires a visa to india-- I was not told that I needed thisNo problem, I got it and did the search myselfThis is a big issue thoughWhat if I didn't knowThe main issue with this complaint is that they changed my return flight and added three stops in chinaThis extended my stay in china one hours which now requires an additional visa for chinaAgain, I was not told I need another visa when they made this changeIn fact, the change was made by them and thy specifically stated, "No further action is required on your part." This change was made hours before my departureIt takes hours
booked a flight to LHRthe booking was fast and easy to do because the website was simple and easy to useflight was okay and on timei didn't experience any problems while waiting for the flight to be confirmed and during the day of the flight itself
My husband purchased plane tickets for our family for a trip this August through Justfly.comHe mistakenly put my last name as my married nameThis was incorrect as I have not legally changed my name yetI called the company JustFly.com and was thrown in circles for over weeksThey refuse to correct my ticket despite the lengthily advance notice and all the proof they asked forI spoke to the airlines in which I would be flying out of and they confirmed they have no authority to change the ticket and the responsibility is with the booking agentThey confirmed they have no access to change the ticket or control to authorize the booking agent to make the requested change because this is their systemBeing I have not yet boarded and I am giving great advance notice this could and should be done by the booking agentThe airline said this happens quite often and shouldn't be an issueI called Justfly back and explained this to themThey not only held my request back days after b
I attempted to purchase a flight for a JetBlue flight via *** Within minutes of purchasing the tickets, I realized I had purchased the incorrect tickets and attempted to have them changed to the flight on the correct dateI was able to change the tickets through their website but was charged for both the initial ticket, the new ticket, and a $fee which all totaled $After revisiting the website, my plane tickets had still not been changed to reflect the new tickets I booked despite charging me for both tickets so I attempted to cancel the plane tickets after I read the cancellation policy which dictated that I would receive $in travel credit and only be charged $for the cancellation feeI decided to cancel and receive the credits so that I could simply rebook my tickets for the flight I originally intendedAfter exiting that screen I was taken to my profile where it showed that I had only received $in credit and upon attempting to book the intende
I made Booking with*** and within Hours of Booking, I called them to Cancel itInstead of honouring the Hours free cancellation policy, They first asked me to pay $Fee and when I Denied they reduced the fee to $I Denied to pay and told them that I would complaint with Revdex.com and Seller of Travel Licenses, However they were Least Bothered about itNever ever book with this FRAUD company ***
I was trying to change my flight for a penalties or a fee as they stated on their regulation which is $ but after being on hold over the phone for over 1hour and minutes constantly getting shut off the phone and also unable to let me talk to the supervisor ...their fiaaly resolution was you have to take the flight or loose all your money on this case since my flight is international $....and also their ethics of customer service is:- sorry but there is nothing I can do....very disappointed should be banned to do business
Absolutely HORRIBLE experience! Watch out for computer/system glitches & even if you select a specific date, be sure to triple check the exact date or it will cost you dearlyI'm having to pay over $in cancellation fees for a computer/system glitch - technical issue on their end, even though I caught the issue within hours of booking the flights AND I won't get my 'refund' back into my bank account for 7-business days!!! Even though the airline offers FREE cancellations within hours! Thanks for totally screwing me over JustFlyIs this how you make your money? Glitching the system & forcing people into paying ridiculous amounts of money to make it right? Now I'm out the money for the wrong tickets, PLUS the cancellation fee & can't buy new tickets until my money is refunded, which will cost even more by having to wait longer
WHY am I getting charged a cancellation fee, when the airline does not impose one, within hours of booking?!?! The customer care team said the ONLY option was to pay the $75/ticket cancellation feeThey said it was to recoup the airline feesBut I just confirmed with the airline that there are no cancellation fees within hours
Justfly gave us a price of $per passenger and added $for insurance when I confirmed my reservation email insurance was not added but an extra $was added to the passenger fare rates I called justfly and spoke to a supervisor name *** *** *** *** and he said he had to give his agent the benefit of the doubt telling us we were out of luck and if we cancelled we'd have to pay a cancellation fee
This company is a scamThey have no intention of issuing refunds or creditsThey will issue you a credit and not allow you to use itThe website wouldn't allow me to use my credit and when I call they transfer me to a hold music line that is literally indefiniteWe are talking hoursI just lost $by using this companyThey need to go our of business and stop screwing people over
I booked a flight ticket and the justfly is saying that they can t change the return dayI called them and told them to call xl airways because they reached out to me and *** *** told me : "Dear Gregory , We have been trying to contact to advise them that we have authority from the head office to change the date by paying the fare difference and penalty , but we are unable to get thru to them.Please advise them to call us so that we can take care of this issue.Best regards" I told justfly to call them and without success they are so lazy and hide themself behind the xlairways " we can t do"
I booked my flight through justfly*** and it said I could select my seat for the flightsWhen I paid for the ticket the site said that seating assignment was not availableI paid $Since I couldn't pick my seat I went to the American Airlines site to see if I could get seat thereI saw that the fare should have been $including all fees and chargesI called justfly*** to see why the difference and they said it was because of the seating assignmentI told them I could not get seat on their site but they said they would not remove the charge because they allowed me to be able to choose the seat on the Airline siteI again told them the price should have been the same as on American Airlines and they refused to take the seat assignment charge offI was put on hold times
Justfly*** submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly*** did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly*** improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
I booked a flight on Saturday, June 23rd, 2016, with just fly and was very happy to know that I was going to fly vs driving from DFW area to Sacramento CAApproximately hours later, (4:11pm to be exact), I received an email with my reservation number 016-161-821, and it said there was a problem with my form of payment (Visa debit)We called them immediately, and they told us I had hours to correct the issueAround 12am that night (after getting off work) I went back online and reentered my (visa debit) card informationOddly, they had only drafted a portion of the amount due from my bank account(roughly $instead of the full $1300+ amount)Around 2:30am, they sent another email that stated the reservation was on hold againI phoned them first thing Sunday June 24, 2016, only to be told that the fare could not be honored that was originally quotedThey were going to charge me an additional $per ticket (we had tickets booked)I told them no way and please just retu
purchased a ticket from JUSTFLY*** last yearam travelling next week I printed my itinerally that revealed that the travelling agency had only booked half my trip.I called them and made them aware of it and hoped they would resolve the problem immediately but that never happenedIn hours I have been trying to redolve this problem with the agency without good resultI have talked to several of the agents including one supervisor to my disappointment she promised to resolve this issue in hours but nothing materializedi went to the airport today to talk to the turkish airline but couldn't help me since I bought the ticket through third partyWell my ticket plus my reservation was not in the system on turkish airline so I called the travelling agency to find out why I was not in the system given that they couldnot resolve the half portion of my trip that was missingAn agent from just fly stated they were still working it to give twenty four hours but it was now 72hours since
Charged me $for cancelling flights and provided only a $travel credit in returnCould not accommodate any changes to the travel dates that the airline allows
I did purchased a flight ticket for my daughter back in May of this year(2016); flying from Connecticut to Los Angeleson the 07/14/Unfortunately there is a little problem with her school which is going to keep her in Connecticut for another ten daysHowever, I called the justfly peoples to rearrange the itinerary for a future date for this one-way $flight; to my great surprise they are telling me that I have to pay an additional penalty fee of $just to change the itinerary and I am not allowed to get any kind of refund because I didn't buy the insurance for this ticketSo this is a raison why I am contacting Revdex.com to find out if there's any way you can help get my money back or even get this business allow me to change the itinerary for a future instead of me losing my $as they told meI hope to hear from you soonMy faithfullyJoe ***
In process of booking my fly on web justfly I read your cancelation would be free no mention any fee, time of cancelation or other condition or limited of cancelation ,or changing your itineraryAfter I finish my booking I read new rules on the same web ,it is literal from justfly booking conformation: if your ticket allows for cancelation as minimum fee of $will be charge at the time of cancelationBut it had never was explained if your tickets are refundable ,instead you read in time of booking that cancelation is free, no explanation why in month before fly it is impossible to modify, or cancel tripI though it is fraud to change the rules in time of booking and not clear explanation of rules of cancelationWe tried to use rules of minimum$fee for cancellation, but it not working with this companyWe still hope on peaceful resolve of our issueAdditionally representatives very confused with the rules not sure with correct, do not know location of headquarter, imp
I’m giving one start because you have to I would give negative stars if I couldThey advertise one price and as soon as you book to confirm payment they change the price !!!! When you call it’s some call center in India and they do absolutely nothing to help youThey are a scam save your money book they someone elseGood thing I read the fine print before I pressed submit there listed $flight would now cost me $!!!!! They said it’s subject to change burn I explained why then when I went on another internet browser they advertise the same prices stillWhat a scam !!!! They already have numerous complaints issued stay away and spend your money somewhere else
I only give one star because I HAVE to otherwise they would get NO STARS!! DO NOT book with Just Fly! They are a complete rip off! I reviewed my booking and found that my name had been placed on both tickets even though traveler two had my sister's birthdateI have booked air numerous times and are very aware names and birthdates must matchCalling just fly to correct the name was a complete and utter disastrous waste of my timeThey used several excuses as to why they hadn't fixed the issue after two days of calling themJust fly said the airline wouldn't answer the phone, there was a $Just fly fee for name change and a $airline fee to change, that the airline didn't give accurate instructions to Just fly, my call to Just fly was disconnected several times, I was left on hold EVERY call to Just fly with the longest call being HOUR and minutesOf the call representatives (last being a ***) I was told they would continue to address my issue with the airline and call me backPffffffft NEVER HAPPENEDThen of course the *** pulled the no transferable and he would TRY to change the name but there would be a fee, also claimed the airline wouldn't answer, that I made the mistake, on and onI do not believe I made the mistake however agreed to pay the $to solve issueI was charged but then refunded (or so they say and the invoice shows the crossed out so credit card bill remains to be checked for certainty) because the airline gave wrong infoI contacted the airline who said it was VERY common for Just Fly to tell customers they did not answer phoneAll incorrectJust Fly is a scam and a waste of your moneyDO NOT use!!!!!
I was charges two fees that were not clearly disclosed, or not disclosed at all, when I made flight arrangements for the four people in my family Those fees were a seat map fee, which was $47.80, and a service fee which was $ Surprisingly, when I called to request a refund for those fees, I was informed they would refund the seat map fee but not the service fee I'm just happy to get some of my money back I will never do business with this business again
They changed my return flight without my permissionNow it seems like not a big deal, and their email states , that is no further action needed by meMy flight was from san fransisco to new delhi, indiaIt was for three weeks and many things had to arranged in order to make the flight and the tripDogs taken care of, reservations in multiple cities at multiple hotels, etcThe flight requires a visa to india-- I was not told that I needed thisNo problem, I got it and did the search myselfThis is a big issue thoughWhat if I didn't knowThe main issue with this complaint is that they changed my return flight and added three stops in chinaThis extended my stay in china one hours which now requires an additional visa for chinaAgain, I was not told I need another visa when they made this changeIn fact, the change was made by them and thy specifically stated, "No further action is required on your part." This change was made hours before my departureIt takes hours
booked a flight to LHRthe booking was fast and easy to do because the website was simple and easy to useflight was okay and on timei didn't experience any problems while waiting for the flight to be confirmed and during the day of the flight itself
My husband purchased plane tickets for our family for a trip this August through Justfly.comHe mistakenly put my last name as my married nameThis was incorrect as I have not legally changed my name yetI called the company JustFly.com and was thrown in circles for over weeksThey refuse to correct my ticket despite the lengthily advance notice and all the proof they asked forI spoke to the airlines in which I would be flying out of and they confirmed they have no authority to change the ticket and the responsibility is with the booking agentThey confirmed they have no access to change the ticket or control to authorize the booking agent to make the requested change because this is their systemBeing I have not yet boarded and I am giving great advance notice this could and should be done by the booking agentThe airline said this happens quite often and shouldn't be an issueI called Justfly back and explained this to themThey not only held my request back days after b
I attempted to purchase a flight for a JetBlue flight via *** Within minutes of purchasing the tickets, I realized I had purchased the incorrect tickets and attempted to have them changed to the flight on the correct dateI was able to change the tickets through their website but was charged for both the initial ticket, the new ticket, and a $fee which all totaled $After revisiting the website, my plane tickets had still not been changed to reflect the new tickets I booked despite charging me for both tickets so I attempted to cancel the plane tickets after I read the cancellation policy which dictated that I would receive $in travel credit and only be charged $for the cancellation feeI decided to cancel and receive the credits so that I could simply rebook my tickets for the flight I originally intendedAfter exiting that screen I was taken to my profile where it showed that I had only received $in credit and upon attempting to book the intende
I made Booking with*** and within Hours of Booking, I called them to Cancel itInstead of honouring the Hours free cancellation policy, They first asked me to pay $Fee and when I Denied they reduced the fee to $I Denied to pay and told them that I would complaint with Revdex.com and Seller of Travel Licenses, However they were Least Bothered about itNever ever book with this FRAUD company ***
I was trying to change my flight for a penalties or a fee as they stated on their regulation which is $ but after being on hold over the phone for over 1hour and minutes constantly getting shut off the phone and also unable to let me talk to the supervisor ...their fiaaly resolution was you have to take the flight or loose all your money on this case since my flight is international $....and also their ethics of customer service is:- sorry but there is nothing I can do....very disappointed should be banned to do business
Absolutely HORRIBLE experience! Watch out for computer/system glitches & even if you select a specific date, be sure to triple check the exact date or it will cost you dearlyI'm having to pay over $in cancellation fees for a computer/system glitch - technical issue on their end, even though I caught the issue within hours of booking the flights AND I won't get my 'refund' back into my bank account for 7-business days!!! Even though the airline offers FREE cancellations within hours! Thanks for totally screwing me over JustFlyIs this how you make your money? Glitching the system & forcing people into paying ridiculous amounts of money to make it right? Now I'm out the money for the wrong tickets, PLUS the cancellation fee & can't buy new tickets until my money is refunded, which will cost even more by having to wait longer
WHY am I getting charged a cancellation fee, when the airline does not impose one, within hours of booking?!?! The customer care team said the ONLY option was to pay the $75/ticket cancellation feeThey said it was to recoup the airline feesBut I just confirmed with the airline that there are no cancellation fees within hours
Justfly gave us a price of $per passenger and added $for insurance when I confirmed my reservation email insurance was not added but an extra $was added to the passenger fare rates I called justfly and spoke to a supervisor name *** *** *** *** and he said he had to give his agent the benefit of the doubt telling us we were out of luck and if we cancelled we'd have to pay a cancellation fee
This company is a scamThey have no intention of issuing refunds or creditsThey will issue you a credit and not allow you to use itThe website wouldn't allow me to use my credit and when I call they transfer me to a hold music line that is literally indefiniteWe are talking hoursI just lost $by using this companyThey need to go our of business and stop screwing people over
I booked a flight ticket and the justfly is saying that they can t change the return dayI called them and told them to call xl airways because they reached out to me and *** *** told me : "Dear Gregory , We have been trying to contact to advise them that we have authority from the head office to change the date by paying the fare difference and penalty , but we are unable to get thru to them.Please advise them to call us so that we can take care of this issue.Best regards" I told justfly to call them and without success they are so lazy and hide themself behind the xlairways " we can t do"
I booked my flight through justfly*** and it said I could select my seat for the flightsWhen I paid for the ticket the site said that seating assignment was not availableI paid $Since I couldn't pick my seat I went to the American Airlines site to see if I could get seat thereI saw that the fare should have been $including all fees and chargesI called justfly*** to see why the difference and they said it was because of the seating assignmentI told them I could not get seat on their site but they said they would not remove the charge because they allowed me to be able to choose the seat on the Airline siteI again told them the price should have been the same as on American Airlines and they refused to take the seat assignment charge offI was put on hold times
Justfly*** submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly*** did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly*** improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
I booked a flight on Saturday, June 23rd, 2016, with just fly and was very happy to know that I was going to fly vs driving from DFW area to Sacramento CAApproximately hours later, (4:11pm to be exact), I received an email with my reservation number 016-161-821, and it said there was a problem with my form of payment (Visa debit)We called them immediately, and they told us I had hours to correct the issueAround 12am that night (after getting off work) I went back online and reentered my (visa debit) card informationOddly, they had only drafted a portion of the amount due from my bank account(roughly $instead of the full $1300+ amount)Around 2:30am, they sent another email that stated the reservation was on hold againI phoned them first thing Sunday June 24, 2016, only to be told that the fare could not be honored that was originally quotedThey were going to charge me an additional $per ticket (we had tickets booked)I told them no way and please just retu
purchased a ticket from JUSTFLY*** last yearam travelling next week I printed my itinerally that revealed that the travelling agency had only booked half my trip.I called them and made them aware of it and hoped they would resolve the problem immediately but that never happenedIn hours I have been trying to redolve this problem with the agency without good resultI have talked to several of the agents including one supervisor to my disappointment she promised to resolve this issue in hours but nothing materializedi went to the airport today to talk to the turkish airline but couldn't help me since I bought the ticket through third partyWell my ticket plus my reservation was not in the system on turkish airline so I called the travelling agency to find out why I was not in the system given that they couldnot resolve the half portion of my trip that was missingAn agent from just fly stated they were still working it to give twenty four hours but it was now 72hours since
Charged me $for cancelling flights and provided only a $travel credit in returnCould not accommodate any changes to the travel dates that the airline allows
I did purchased a flight ticket for my daughter back in May of this year(2016); flying from Connecticut to Los Angeleson the 07/14/Unfortunately there is a little problem with her school which is going to keep her in Connecticut for another ten daysHowever, I called the justfly peoples to rearrange the itinerary for a future date for this one-way $flight; to my great surprise they are telling me that I have to pay an additional penalty fee of $just to change the itinerary and I am not allowed to get any kind of refund because I didn't buy the insurance for this ticketSo this is a raison why I am contacting Revdex.com to find out if there's any way you can help get my money back or even get this business allow me to change the itinerary for a future instead of me losing my $as they told meI hope to hear from you soonMy faithfullyJoe ***
In process of booking my fly on web justfly I read your cancelation would be free no mention any fee, time of cancelation or other condition or limited of cancelation ,or changing your itineraryAfter I finish my booking I read new rules on the same web ,it is literal from justfly booking conformation: if your ticket allows for cancelation as minimum fee of $will be charge at the time of cancelationBut it had never was explained if your tickets are refundable ,instead you read in time of booking that cancelation is free, no explanation why in month before fly it is impossible to modify, or cancel tripI though it is fraud to change the rules in time of booking and not clear explanation of rules of cancelationWe tried to use rules of minimum$fee for cancellation, but it not working with this companyWe still hope on peaceful resolve of our issueAdditionally representatives very confused with the rules not sure with correct, do not know location of headquarter, imp
I’m giving one start because you have to I would give negative stars if I couldThey advertise one price and as soon as you book to confirm payment they change the price !!!! When you call it’s some call center in India and they do absolutely nothing to help youThey are a scam save your money book they someone elseGood thing I read the fine print before I pressed submit there listed $flight would now cost me $!!!!! They said it’s subject to change burn I explained why then when I went on another internet browser they advertise the same prices stillWhat a scam !!!! They already have numerous complaints issued stay away and spend your money somewhere else