On Aug1, 2016, I purchased a flight (nov5, 2016) for myself and sister-in-law on Delta through Just FlyThat same day I found out that my sister-in-law wouldn't be able to go as she had an important family commitment to attend that she forgot aboutI immediately called Just Fly to cancel but because the reps speak very poor English, I didn't totally understand all that she was telling meIt was most frustrating trying to communicateI did purchase Trip Insurance through CSA, but was not able to see what was covered or not at the time of purchase; it seems that most coverage is for medical reasonsI was E-mailed a claims packet and upon receiving it, read all the provisions and exclusionsThis whole procedure is such a scam, before purchasing the insurance, I should have been made aware of the exclusions, but again, not being able to understand the Just Fly rep., made that impossibleI'm yrsold and can't afford to lose this money; any help you can give me would be greatl
3/6/
"DEDICATION - Doing what we do with passion and integrityWe believe our work ethic speaks for itself." This is the ridiculous statement on their website! Nothing could be farther from the truth! I booked a round trip flight, only to learn AFTER the purchase that it was actually one way ticketsWhen I needed to make a change, the fees were $from justfly, and $for each "ticket" from the airlineWhen I pointed out that I requested a round trip ticket and choose from the options presented (as one ticket), they refused to budge on their $feeYes, they are right, their work speaks for itself, unfortunately the message is that they misrepresent what they are selling and don't do right by their customers when they are caught with shady practices! Be VERY careful using this service or better yet, go with a reputable service you can count on and avoid these jokers entirely!
I was buying two plane tickets to California through Kayak and suddenly it redirected me to a website called Justfly***I thought this was a part of Kayak, which I already used without problems, and continued the processThe site showed me the flight prices and taxes which I though were the regular taxesNow, I just checked my bank account and found out that, beside the price of my plane tickets, I have a $debit for Justfly***, which was never presented to me as a specific fee for the websiteI never heard about this website and never wanted to use this service, but it charged me $without making it clear that I was paying fees specifically for them and why I was paying those feesIf I knew I was paying more than the regular airline flights and fees, I would never have confirmed my requestI just did because the information wasn't thereThis website doesn't even have a question/feedback/complaint section where users can write their complaintsSo I hope now they can
My wife and I booked a multi-city flight with justfly***We used this online travel agency for the very first time after being rerouted to their website from a major airfare search siteWe had to cancel our trip shortly after booking and we paid $($per person) in cancellation fees, which added to the $of the original airfare priceFollowing the directions from justfly*** we started searching for flights that matched our original reservationWe tried to re-book in multiple occasions over several months and every time the agents from customer support would give us conflicting information and give always a new reason for why they were not able to change our flight to some other dateAt some point they decided that we could not fly after March (which is the date the ticket expires, while the airline told us that we had to re-book before March but we could fly anytime we wanted)Few days before March 15, they started telling us that the reservation was not
I booked travel through Jetfly*** in January The dates to travel are May 24th through May 31st, I took the travel insurance, as I always doThought it was lucky that I took the insurance but am being told that there would be a $cancellation fee by justfly*** and also cancellation fee's by each airline (going on Jet Blue and coming home on United)I asked them what good the insurance is then and*** in what ever foreign country said that they are separate and would not cover all of the cancellation feesHe told me that the cancellation fees would be more than the cost of the trip $So, I asked to speak to a SupervisorHe told me that they would not be able to help me any more than he hasSo, he told me to stay on the lineHe came back on every 5-minutes to tell me he couldn't locate a SupervisorI waited minutes and hung upThe reason that I have to cancel this trip is because my grandmother is terminal with cervical cancerI have been taking car
Bait and switch I searched for a flight on Kayak and found a JustFly offer I clicked on the JustFly offer immediately and went to the JustFly page where I entered all of my information (including my cc) to purchase my ticket in less than minutes When I clicked purchase, the website popped up and said that my flight was no longer available When I tried to find it again on both Kayak and JustFly the price had gone up 3x I will never use this site again, what a scam
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
I purchased a ticket through justfly*** on February , The routing was from Tampa to Jeddah to Tampa on Saudi AirlinesI used the first leg of the trip but on the return segment, I broke my foot so I couldn't travelI spoke to the customer service representative at Justfly*** and they presented me with two optionsFirst option was to cancel my trip and they would charge me a cancellation fee of $and they would give me a credit of $which I could towards future flightsThe second option was to rebook the flights and I would gave to pay a fare differenceI chose to cancel the trip and keep the money as a creditI tried rebooking new flights when I was able to travel back to the United States but they said the computer system doesn't allow them to Book a flight for me from Jeddah to TampaI had to purchase a new one way ticket from Jeddah to TampaI have been trying to get a refund and they said it is not possibleI spoke directly to the airline and they said
On March 28, 2016, I booked a flight through Justfly*** using my credit card (costing $in total)The flight was for July 1, 2016, flying out of Richmond, Virginia to Lisbon, Portugal (final destination), with a connection in PhiladelphiaOn June 30, 2016, I checked in for my flight onlineOn July 1st, 2016, I arrived at the Richmond airport hours before my flightThe first flight was American Flight (Richmond to Philadelphia), scheduled to depart at 5:25PMAbout an hour before the flight was scheduled to depart, those waiting for the flight were told that the flight was canceled and that all flights out of Richmond to Philadelphia that night were canceledSince I would miss my connection to Lisbon (Iberia Flight 908) and needed to be in Lisbon on time for a conference, I called Justfly*** and spoke with an agentI told her the airline had canceled the flightI asked her if I could cancel my Justfly*** reservation (since the service I paid for was not being offe
When calling just fly they never answer the phone as just fly or anything indicating they are an agentThey offer to book a flight for frontier and then tell you there will be two charges, one for air fare one for taxes when in reality the other is for an agent fee that they never talk about and intentionally lie to customers to hide their fee and the fact they are an agentThis company is deceptive and dishonest
I have been trying to rebook my flight to extend a few nightsThe website doesn't allow me to do soI have been on the phone with Justfly for over hoursNo one has answers, no one has optionsTickets are non-transferrable and have to be used in monthsI was disconnected two times after being on the phone with a rep for minutes each time
I ordered a flight on Justfly, on reputable airlines All the flights throughout the website were at exactly the same price, $341.10, which seemed strange, but to my advantage I checked a few more times Seeing the perfect flight I wanted, I submitted my reservation and credit card number Somewhat later, I received a receipt from Just fly a receipt for $ I went back to the Justfly website to see if I had made a mistake I did that three times, and each time the price was the same So the Justfly website was faultyI subsequently emailed Justfly, and the response was that prices change To be sure they do, but this was a matter of a broken website The website was working enough to make the reservation, but not to honor the price listed Justfly overcharged me $
Paid for flights with Just FlyHave a confirmation with a Delta numberFlights were cancelled and we were never notifiedCharges were added
For no reason Now flights have doubled in price while trying to rebook Company has no remorse Blamed us for the problem Horrible service Horrible attitude
I on line booked and purchased a Premium economic ticket of Eva airline from LAX to Taipei through justfly.com on Oct * *** * ***) I also made a seat selecting at D I received a Justfly email to confirm my reservation (WEG12U)I also checked the charges of the ticket on my credit card statement showing the amount of charging was $ going to the Eva air and $ goes to justfly but the total amount $ was the correct amount as Justfly asked me to pay for a premium economic ticketWith the confirmation and paid the correct amount of charging, I thought I am doneHowever when I arrived at Eva checking counter on the night of departureMy ticket was changed to the economic seat and the reason told by the Eva ticket counter was that Justfly only paid $to Eva air to make an economical reservation They only can provide me the economic seat although I showed them the confirmation and price I paid for the ticketNothing much I can do then but take the
I booked a flight using the search ***Immediately I got an email back stating
that I could not purchase the flightThese were the following reasons for the cancellation
·" We were unable to issue your ticket(s) due to an airline restriction
· We were unable to issue your ticket(s) due to a technical issue
· We were unable to authenticate the credit card
· We were unable to authenticate the card holder
· The transaction was declined by the credit card company
· The billing address is not within Canada or the USA
· Past Account History"
I spent hours on hold calling the company to find out exactly why I got cancelledAfter the hours of wait time, I found out the flight was full!
days later I found a $charge on my credit card from ***I then spent hours holding on the phone to ask that the charge be removedThere response was that it will take billing cycles to remove the charge for a ticket I never purchasedI WOULD NEVER recommend this site to anyone!! Horrible customer service, questionable business practices, selling tickets to flights that are already full are just a few complaints I have about ***
Worse company everHow can a supervisor advise a customer to dispute a claim with your bank to get your money backI missed my flight instead of trying to find another flight they advised me to cancel my flight, pressured to do so running the risk of loosing the all ticket amountThen after submit my cancellation the same supervisor advised me to file a full reimbursementCan not get a call back from a supervisor
As a frequent travel customer I’m writing in regards to a very distasteful experience I had with this company I booked a flight to visit part of my family in Spain on April 9th, It’s also worth mentioning that it was my first time using “Justfly”I spoke with one of the supervisors called “Alli” who was the first of many problems in this fiascoShe was so rude and she also HANG UP ON MEIs this the costumer services that JUSTFLY offer? I am very disappointmentI asked her for my “received” and she never call me back to apologiesI called again and suddenly “she is gone for the day.”
Very RUDE peopleNO helpfulPOOR serviceI do NOT recommend buy tickets for this companyI would hope that you take these complaints into consideration
I booked my flight with JustFly*** in April from LAX to YVR departing Novand returning Novwith booking number ***The problem came about during the return flightOur return flight which has booking number of *** was scheduled for 8:pm to depart VancouverIt was not until my family of tried to check in hrs that we found out that the flight was changed to 2:departureThere was no email notification or phone call from JustFly concerning this changeBecause of this change, we were not able to make the return flight causing us to incur an additional hotel night in VancouverMy family and I had two separate bookings and spent close to two hours separately with a representative from this companyThis is ridiculous business practiceI have seen other complaints from different consumers regarding this company that I wish I had seen before, this company is a total scamThe representatives are incompetent and was unable to handle issues quickly
I was sold a ticket for a one-stop flight from NYC to PDXIt was to stop in SFO onlyI paid more for a flight with only one stop rather than a flight with twoI received a confirmation from Just Fly that was for what I bookedJFK to SFO to PDXHowever, on the morning of my flight I was notified by the airline that I would be going to Las Vegas before San FranciscoI paid for a one stop flight and this is not what I ended up gettingI spoke with the airline and Just Fly and the airline told me that they were never given any contact information for me to send a formal confirmation and on top of that, they told me that Just Fly was aware that there was an additional stop on my itinerary and never passed that information on to meI have requested a refund for the difference in the ticket (one stop vstwo stops) but they refuseToday I checked my bank account and I was charged a mysterious $which is an unauthorized chargeI had paid for the ticket in full a month priorIf
Hi, My name is *** ***, I purchased a air plane ticket to me and to my family at We wanted to fly to Europe, because my wife dad was diagnose with stomach cancer, and we wanted to spend a time with him before he will pass awayMy wife is not a green-card holder and, In order to visit her father, and get back without any issue, she has to be, or the process has to be startedTo issue the paper-work to my wife, I have to be a USCitizenWe applied immediately for the citizenship at 05/18/The immigration had the paper work at 05/20/They gave me the answer at 05/21/for The Biometrics Process at 06/07/I appeared for this immigration process and the lady told me, I need to wait for the next letter, within daysAfter that, July, August, September past by and the days was up, but nothing happenedI contacted USCIS by phone and e-mail, and every time the representative told me, my case is still under reviewI tried to make quicken up, my proc
On Aug1, 2016, I purchased a flight (nov5, 2016) for myself and sister-in-law on Delta through Just FlyThat same day I found out that my sister-in-law wouldn't be able to go as she had an important family commitment to attend that she forgot aboutI immediately called Just Fly to cancel but because the reps speak very poor English, I didn't totally understand all that she was telling meIt was most frustrating trying to communicateI did purchase Trip Insurance through CSA, but was not able to see what was covered or not at the time of purchase; it seems that most coverage is for medical reasonsI was E-mailed a claims packet and upon receiving it, read all the provisions and exclusionsThis whole procedure is such a scam, before purchasing the insurance, I should have been made aware of the exclusions, but again, not being able to understand the Just Fly rep., made that impossibleI'm yrsold and can't afford to lose this money; any help you can give me would be greatl
3/6/
"DEDICATION - Doing what we do with passion and integrityWe believe our work ethic speaks for itself." This is the ridiculous statement on their website! Nothing could be farther from the truth! I booked a round trip flight, only to learn AFTER the purchase that it was actually one way ticketsWhen I needed to make a change, the fees were $from justfly, and $for each "ticket" from the airlineWhen I pointed out that I requested a round trip ticket and choose from the options presented (as one ticket), they refused to budge on their $feeYes, they are right, their work speaks for itself, unfortunately the message is that they misrepresent what they are selling and don't do right by their customers when they are caught with shady practices! Be VERY careful using this service or better yet, go with a reputable service you can count on and avoid these jokers entirely!
I was buying two plane tickets to California through Kayak and suddenly it redirected me to a website called Justfly***I thought this was a part of Kayak, which I already used without problems, and continued the processThe site showed me the flight prices and taxes which I though were the regular taxesNow, I just checked my bank account and found out that, beside the price of my plane tickets, I have a $debit for Justfly***, which was never presented to me as a specific fee for the websiteI never heard about this website and never wanted to use this service, but it charged me $without making it clear that I was paying fees specifically for them and why I was paying those feesIf I knew I was paying more than the regular airline flights and fees, I would never have confirmed my requestI just did because the information wasn't thereThis website doesn't even have a question/feedback/complaint section where users can write their complaintsSo I hope now they can
My wife and I booked a multi-city flight with justfly***We used this online travel agency for the very first time after being rerouted to their website from a major airfare search siteWe had to cancel our trip shortly after booking and we paid $($per person) in cancellation fees, which added to the $of the original airfare priceFollowing the directions from justfly*** we started searching for flights that matched our original reservationWe tried to re-book in multiple occasions over several months and every time the agents from customer support would give us conflicting information and give always a new reason for why they were not able to change our flight to some other dateAt some point they decided that we could not fly after March (which is the date the ticket expires, while the airline told us that we had to re-book before March but we could fly anytime we wanted)Few days before March 15, they started telling us that the reservation was not
I booked travel through Jetfly*** in January The dates to travel are May 24th through May 31st, I took the travel insurance, as I always doThought it was lucky that I took the insurance but am being told that there would be a $cancellation fee by justfly*** and also cancellation fee's by each airline (going on Jet Blue and coming home on United)I asked them what good the insurance is then and*** in what ever foreign country said that they are separate and would not cover all of the cancellation feesHe told me that the cancellation fees would be more than the cost of the trip $So, I asked to speak to a SupervisorHe told me that they would not be able to help me any more than he hasSo, he told me to stay on the lineHe came back on every 5-minutes to tell me he couldn't locate a SupervisorI waited minutes and hung upThe reason that I have to cancel this trip is because my grandmother is terminal with cervical cancerI have been taking car
Bait and switch I searched for a flight on Kayak and found a JustFly offer I clicked on the JustFly offer immediately and went to the JustFly page where I entered all of my information (including my cc) to purchase my ticket in less than minutes When I clicked purchase, the website popped up and said that my flight was no longer available When I tried to find it again on both Kayak and JustFly the price had gone up 3x I will never use this site again, what a scam
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
I purchased a ticket through justfly*** on February , The routing was from Tampa to Jeddah to Tampa on Saudi AirlinesI used the first leg of the trip but on the return segment, I broke my foot so I couldn't travelI spoke to the customer service representative at Justfly*** and they presented me with two optionsFirst option was to cancel my trip and they would charge me a cancellation fee of $and they would give me a credit of $which I could towards future flightsThe second option was to rebook the flights and I would gave to pay a fare differenceI chose to cancel the trip and keep the money as a creditI tried rebooking new flights when I was able to travel back to the United States but they said the computer system doesn't allow them to Book a flight for me from Jeddah to TampaI had to purchase a new one way ticket from Jeddah to TampaI have been trying to get a refund and they said it is not possibleI spoke directly to the airline and they said
On March 28, 2016, I booked a flight through Justfly*** using my credit card (costing $in total)The flight was for July 1, 2016, flying out of Richmond, Virginia to Lisbon, Portugal (final destination), with a connection in PhiladelphiaOn June 30, 2016, I checked in for my flight onlineOn July 1st, 2016, I arrived at the Richmond airport hours before my flightThe first flight was American Flight (Richmond to Philadelphia), scheduled to depart at 5:25PMAbout an hour before the flight was scheduled to depart, those waiting for the flight were told that the flight was canceled and that all flights out of Richmond to Philadelphia that night were canceledSince I would miss my connection to Lisbon (Iberia Flight 908) and needed to be in Lisbon on time for a conference, I called Justfly*** and spoke with an agentI told her the airline had canceled the flightI asked her if I could cancel my Justfly*** reservation (since the service I paid for was not being offe
When calling just fly they never answer the phone as just fly or anything indicating they are an agentThey offer to book a flight for frontier and then tell you there will be two charges, one for air fare one for taxes when in reality the other is for an agent fee that they never talk about and intentionally lie to customers to hide their fee and the fact they are an agentThis company is deceptive and dishonest
I have been trying to rebook my flight to extend a few nightsThe website doesn't allow me to do soI have been on the phone with Justfly for over hoursNo one has answers, no one has optionsTickets are non-transferrable and have to be used in monthsI was disconnected two times after being on the phone with a rep for minutes each time
I ordered a flight on Justfly, on reputable airlines All the flights throughout the website were at exactly the same price, $341.10, which seemed strange, but to my advantage I checked a few more times Seeing the perfect flight I wanted, I submitted my reservation and credit card number Somewhat later, I received a receipt from Just fly a receipt for $ I went back to the Justfly website to see if I had made a mistake I did that three times, and each time the price was the same So the Justfly website was faultyI subsequently emailed Justfly, and the response was that prices change To be sure they do, but this was a matter of a broken website The website was working enough to make the reservation, but not to honor the price listed Justfly overcharged me $
Paid for flights with Just FlyHave a confirmation with a Delta numberFlights were cancelled and we were never notifiedCharges were added
For no reason Now flights have doubled in price while trying to rebook Company has no remorse Blamed us for the problem Horrible service Horrible attitude
I on line booked and purchased a Premium economic ticket of Eva airline from LAX to Taipei through justfly.com on Oct * *** * ***) I also made a seat selecting at D I received a Justfly email to confirm my reservation (WEG12U)I also checked the charges of the ticket on my credit card statement showing the amount of charging was $ going to the Eva air and $ goes to justfly but the total amount $ was the correct amount as Justfly asked me to pay for a premium economic ticketWith the confirmation and paid the correct amount of charging, I thought I am doneHowever when I arrived at Eva checking counter on the night of departureMy ticket was changed to the economic seat and the reason told by the Eva ticket counter was that Justfly only paid $to Eva air to make an economical reservation They only can provide me the economic seat although I showed them the confirmation and price I paid for the ticketNothing much I can do then but take the
I booked a flight using the search ***Immediately I got an email back stating
that I could not purchase the flightThese were the following reasons for the cancellation
·" We were unable to issue your ticket(s) due to an airline restriction
· We were unable to issue your ticket(s) due to a technical issue
· We were unable to authenticate the credit card
· We were unable to authenticate the card holder
· The transaction was declined by the credit card company
· The billing address is not within Canada or the USA
· Past Account History"
I spent hours on hold calling the company to find out exactly why I got cancelledAfter the hours of wait time, I found out the flight was full!
days later I found a $charge on my credit card from ***I then spent hours holding on the phone to ask that the charge be removedThere response was that it will take billing cycles to remove the charge for a ticket I never purchasedI WOULD NEVER recommend this site to anyone!! Horrible customer service, questionable business practices, selling tickets to flights that are already full are just a few complaints I have about ***
Worse company everHow can a supervisor advise a customer to dispute a claim with your bank to get your money backI missed my flight instead of trying to find another flight they advised me to cancel my flight, pressured to do so running the risk of loosing the all ticket amountThen after submit my cancellation the same supervisor advised me to file a full reimbursementCan not get a call back from a supervisor
As a frequent travel customer I’m writing in regards to a very distasteful experience I had with this company I booked a flight to visit part of my family in Spain on April 9th, It’s also worth mentioning that it was my first time using “Justfly”I spoke with one of the supervisors called “Alli” who was the first of many problems in this fiascoShe was so rude and she also HANG UP ON MEIs this the costumer services that JUSTFLY offer? I am very disappointmentI asked her for my “received” and she never call me back to apologiesI called again and suddenly “she is gone for the day.”
Very RUDE peopleNO helpfulPOOR serviceI do NOT recommend buy tickets for this companyI would hope that you take these complaints into consideration
I booked my flight with JustFly*** in April from LAX to YVR departing Novand returning Novwith booking number ***The problem came about during the return flightOur return flight which has booking number of *** was scheduled for 8:pm to depart VancouverIt was not until my family of tried to check in hrs that we found out that the flight was changed to 2:departureThere was no email notification or phone call from JustFly concerning this changeBecause of this change, we were not able to make the return flight causing us to incur an additional hotel night in VancouverMy family and I had two separate bookings and spent close to two hours separately with a representative from this companyThis is ridiculous business practiceI have seen other complaints from different consumers regarding this company that I wish I had seen before, this company is a total scamThe representatives are incompetent and was unable to handle issues quickly
I was sold a ticket for a one-stop flight from NYC to PDXIt was to stop in SFO onlyI paid more for a flight with only one stop rather than a flight with twoI received a confirmation from Just Fly that was for what I bookedJFK to SFO to PDXHowever, on the morning of my flight I was notified by the airline that I would be going to Las Vegas before San FranciscoI paid for a one stop flight and this is not what I ended up gettingI spoke with the airline and Just Fly and the airline told me that they were never given any contact information for me to send a formal confirmation and on top of that, they told me that Just Fly was aware that there was an additional stop on my itinerary and never passed that information on to meI have requested a refund for the difference in the ticket (one stop vstwo stops) but they refuseToday I checked my bank account and I was charged a mysterious $which is an unauthorized chargeI had paid for the ticket in full a month priorIf
Hi, My name is *** ***, I purchased a air plane ticket to me and to my family at We wanted to fly to Europe, because my wife dad was diagnose with stomach cancer, and we wanted to spend a time with him before he will pass awayMy wife is not a green-card holder and, In order to visit her father, and get back without any issue, she has to be, or the process has to be startedTo issue the paper-work to my wife, I have to be a USCitizenWe applied immediately for the citizenship at 05/18/The immigration had the paper work at 05/20/They gave me the answer at 05/21/for The Biometrics Process at 06/07/I appeared for this immigration process and the lady told me, I need to wait for the next letter, within daysAfter that, July, August, September past by and the days was up, but nothing happenedI contacted USCIS by phone and e-mail, and every time the representative told me, my case is still under reviewI tried to make quicken up, my proc