Cancelled a flight with United Air Line on Justfly.com worth $1193.77.The website holds the credit, so I thought I can book another using the same creditHowever, when I called justfly.com to book another flight trying to use the $credit, the customer service told me to pay $extra in order to book a $flight that I can find onlineThis is scam and violates customer's rights of knowing how the credit works before I decide to use itThe website did not make customer be aware of how the credit actually works before customer decide to use it
I booked a flight on justfly on December 1st, Within the first hours I called them to cancel my flight which was within their advertised cancellation policy (hours from booking)When I called in, the employee said that they would cancel my flightI asked for a confirmation number and he said he don't have one to provide me but that the flight was cancelledI called back today because I got an email from them about my supposed flight that was cancelled, saying it was on scheduleI called back in today and the representative said that he sees on my reservation number I called in to cancel my flight back in DecemberThe representative is refusing to cancel the flight I had already called in to cancel back in December, and is refusing to refund my money
The website featured prominently "Free hour cancellation" and when I hovered over that it stated "you can choose to cancel your booking within hours for free, no questions asked!" I attempted to cancel within hours and was charged a $dollar feeThis seems to be a clear case of advertisingThey told me I needed to purchase a cancellation protection policy which seems to directly contradict the fact that it was free
Terrible experienceHOURS spent on the phone waiting on hold, dealing with overseas call centers, inept customer service representativesWait on hold for an hour only to be disconnected mid-conversation (TWICE this happened) Called the airline direct and they said I was able to change my flight, but had to go through justf* Justf* (different reps) REFUSED to change my flight - just mentioned a vague 'policy' that they were unable to verify of not changing tickets once a ticket was 'partially used' Extremely frustrating, a huge waste of time and in the end NO SAVINGS AT ALL! Avoid at all costs
This is the BIGGEST SCAM! They book flights and then can only to charge you double the priceYou then call the customer service line and they put you on hold and never come back on the lineI lost $Airlines like ***, *** ***, and *** need to stop allowing them to book for them
DO NOT BOOK THROUGH JUST FLYYou will be charged excessive amounts of $ to make changes to any ticket EVEN IF THEY MADE THE MISTAKEThey're customer service representatives are rude and unhelpfulThey will hang up on youThey're modern day piratesIts better to book through the airlines vsbeing robbed by these useless people
In May of 2016, I purchased tickets to travel to Mexico with my sonSome how, JustFly charged my account for ticketsIn November an employee Nadine Schlager Data Analyst-Chargbacks acknowledge they made a mistake and I was supposed to be refunded for the extra chargestold that they were going to refund my credit cardI sent an email on January 4, and received to responseToday, January 29, 2017, I sent an email and the email address is no longer workingI do not know what to do to get Justfly to respond to my emails
We bought tickets from Houston Texas to Madrid Spain to fly from may 1st to May 15th, for $1,then we cancelled the tickets and paid a cancellation fee of $for the right to use our tickets within one year, then they asked for another $that we paid too to make the booking but now they say that we must finish our trip before April and they will not change our itinerary if is not within this dates they are just misleading the people in order to keep the money and charge extra for cancellation fees, and are not honoring the federal law that established the use of a ticket within a year period that in my case will finish in May 15thI paid total amount of $2,
JustFl*** should not be allowed to do businessI have been trying to book a flight that they have been advertising for daysOnce I enter all my personal information, the flight is "no longer available."
It is a waste of a person's timeWhy are they allowed to wrongly advertise their product? They should be finedPlease, stop this business from continuing to advertise non-available flight offers It is advertisementThey should be banned from doing online sales
On May 9th my husband and I booked flights through JustFly*** for a wedding we needed to attend in FebMy husband was the best man at the wedding, which is why we booked many months in advanceThe morning before our scheduled flight, we received an email from JustFly*** asking us to call regarding our cancellation requestI immediately call JustFly*** and receive an overseas operator who cannot tell me whether I have a scheduled flight, she cannot give me a "yes" or "no"I ask to speak with a supervisor (***), who claims the ticket is "with the airline", and they cannot see whether we have a confirmed flight later that day or notIn parallel, my husband called Interjet, the airline, who confirmed we did have tickets on a flight which had not been paid for yetWe bridge the call between the two agents, and Interjet confirms they have not received paymentThe supervisor, ***, denies what the Interjet employee is saying and says they did pay but she still cannot c
I tried to book a ticket at a good price through them, and it was booked, but then a couple of hours later, they said there was a price problem, and I had to callI called, I approved the $30-increase and the gal said I would receive the e-ticket shortlyInstead I rec'd an email that said the ticket was canceled for any of several reasons related to credit card refused, etcnothing to do with airlinesI called back and they tried to say it was airline related and it was canceledWould I like to rebook? Meanwhile, I stumbled on the AKRON, OH Revdex.com site and saw where they had issued warningsSo after being on hold for a few minutes, I just hung up and figure I'm lucky they didn't charge my card for anything
When booking a trip, the website allows you to select seat assignments for a costWe did so but did not receive the seats requestedJustFly responded we are paying them a fee to make the request for usThat is NOT the impression their website gives, They are in the business of booking airline tickets, they know ahead of time which airlines accept and do not accept seat assignment request and shouldn't be misleading consumers with an option to request seats if they already know that the airline does not accept these request
I needed to change a return flight from NZD to Ohio
Original ticket quoted at $with a possible $change fee plus fare difference
They wanted $2000+ to change the return flightI called the airline and Air New Zealand offered to do it for ~$I just needed justfly.com to put a note in the system to give Air New Zealand authority to change the flight They refused
I ended up buying an additional one-way ticket for $ What a bunch of scammers
I was calling justfly to update passport information for an upcoming tripIn the process of updating passport information, the rep said the passport did not match the ticket, as I did not have the middle name included on my ticket for myself or my husbandI said, that's fine, let's update the ticket nextShe said that, per the AIRLINE's policy, that could not be doneI was told, not advised, but TOLD (that seems to be a hang up in vocabulary) that I could not fix this and the only way I would be able to because I could not fly with them not matching, is to cancel the ticket and rebookI said that seemed a little extreme, but I was told that was the ONLY way (I have not flown internationally in a few years, and things have gotten strict, so I defaulted to what I was being told by the customer service representative)I ended up spending approximately $in cancellation fees from justfly and the difference in cost in rebookingI then went to the airline to see if I could get some
We made our flight reservation for people on 10/28/around 11:00pm EST and paid with a credit cardWhen we received the receipt via email it was for $more than what we had paid moments earlierWe immediately contacted them via phone and were told to send an email regarding thisThey keep saying that we agreed to the amount and that pricing can change as the airline advisesI asked how that can change AFTEr we had paid for the tickets and I received no responce, each responce is like a robotI "called" again today 11/7/because I received an email that they charged me for trip insurance with out permissionI logged into the justfly site and it said that all ticket changes needed to be made through the airline as it was controlled by the airlineI contacted the airline and they said this was informationThey informed me that justfly had made the reservation on 10/Changed it on 10/and then again on 10/increasing the ticket price each time we had duplicat
My wife & I bought tickets from Justfly to fly to Europe in the fall of for about $ We're in our late 60's so I bought the insurance Justfly recommended Prior to traveling my wife developed a problem with her neck which eventually required a spinal stenosis operation (she is still not able to travel a year later I called the insurance company and they asked if I had cancelled the flight I said I had not but I would call them back after I officially cancelled I called Justfly and cancelled (nobody told me it cost $to cancel - I learned this after it showed up later on my credit card.) I called the insurance company back and they sent me the forms to fill out which included letters from the doctors involved I made more appointments with the doctors and they told me I was wasting my time because the insurance would not pay off anyway I spent a considerable amount time with additional doctors appointments, collecting the paperwork required, sending it in, answering endless requests for more data finally admitting defeat after about hours of effort It turns out that by officially cancelling the flight (at a cost of $300) I was entitled to use the $within the next year (which we can't.) Eventually the insurance company said I was entitled to a full refund less the amount of credit I received for cancelling the flight I just got off the phone with Justfly and was told the refunded flight had to be completed by the end of Nov - it seems like I was told it just had to be booked by November of My recommendations are: Don't get the insurance, if you can't go don't cancel the flight, don't fly with Justfly
Purchased tickets from Raleigh, Durham (RDU) to Taiwan (TPE); Taiwan to Korea (ICN) and Korea to Raleigh, DurhamAfter tickets had been purchased, changes were made to the first flight of the trip, the middle of the trip and the last flight of the trip--all by the airlines, no changes were wanted from the customerThough inconvenient, we have adjusted our schedules to accommodate the beginning and middle changes made without our approvalUnfortunately, we cannot accommodate the changes made to the last flight of the trip as it does not allow us to return home in time to fulfill other obligationsWe had purposely chosen the itinerary based upon our needs and scheduleWe now must find an alternate way home from DC to our home at our own expenseAfter a very long international flight with a young child, we now have to rent a car and drive over hours to get home so that we can work the next day and our child can attend school when it should have been an easy return with us flying
Don’t buy tickets from
Justfly.***Our
Family
Trip was cancelled by the airline due to a natural disasterJustfly kept almost all our money when we tried to reschedule
They wanted to charge a huge cancellation feeStay with reputable
WebsitesThis is not
One of them
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is ***, Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
I searched for flights from Vancouver, Canada, to Mumbai, IndiaOn Jan 15/2018, I found a flight on sale with Air China for approximately $1,CAD which was roughly $cheaper than the average price of most flights on the same route at the same timeI had searched on numerous other websites including travelocity.com, expedia.com, cheapoair.com, and their were dozens of flights for around $1,CADAfter completing the purchase order form I entered my credit card information and confirmed the purchase at the price of $1,However, I immediately received a receipt by email for a ticket price of $2,CADI called customer service to complain and they told me that it is impossible for me to purchase the ticket without confirming the price on the receiptI complained that I would never purchase a ticket that was over $1,more expensive than any comparable tickets I had found on saleThey informed me that my only recourse was to cancel the flight and incur a cancellation c
Cancelled a flight with United Air Line on Justfly.com worth $1193.77.The website holds the credit, so I thought I can book another using the same creditHowever, when I called justfly.com to book another flight trying to use the $credit, the customer service told me to pay $extra in order to book a $flight that I can find onlineThis is scam and violates customer's rights of knowing how the credit works before I decide to use itThe website did not make customer be aware of how the credit actually works before customer decide to use it
I booked a flight on justfly on December 1st, Within the first hours I called them to cancel my flight which was within their advertised cancellation policy (hours from booking)When I called in, the employee said that they would cancel my flightI asked for a confirmation number and he said he don't have one to provide me but that the flight was cancelledI called back today because I got an email from them about my supposed flight that was cancelled, saying it was on scheduleI called back in today and the representative said that he sees on my reservation number I called in to cancel my flight back in DecemberThe representative is refusing to cancel the flight I had already called in to cancel back in December, and is refusing to refund my money
The website featured prominently "Free hour cancellation" and when I hovered over that it stated "you can choose to cancel your booking within hours for free, no questions asked!" I attempted to cancel within hours and was charged a $dollar feeThis seems to be a clear case of advertisingThey told me I needed to purchase a cancellation protection policy which seems to directly contradict the fact that it was free
Terrible experienceHOURS spent on the phone waiting on hold, dealing with overseas call centers, inept customer service representativesWait on hold for an hour only to be disconnected mid-conversation (TWICE this happened) Called the airline direct and they said I was able to change my flight, but had to go through justf
* Justf
* (different reps) REFUSED to change my flight - just mentioned a vague 'policy' that they were unable to verify of not changing tickets once a ticket was 'partially used' Extremely frustrating, a huge waste of time and in the end NO SAVINGS AT ALL! Avoid at all costs
This is the BIGGEST SCAM! They book flights and then can only to charge you double the priceYou then call the customer service line and they put you on hold and never come back on the lineI lost $Airlines like ***, *** ***, and *** need to stop allowing them to book for them
DO NOT BOOK THROUGH JUST FLYYou will be charged excessive amounts of $ to make changes to any ticket EVEN IF THEY MADE THE MISTAKEThey're customer service representatives are rude and unhelpfulThey will hang up on youThey're modern day piratesIts better to book through the airlines vsbeing robbed by these useless people
In May of 2016, I purchased tickets to travel to Mexico with my sonSome how, JustFly charged my account for ticketsIn November an employee Nadine Schlager Data Analyst-Chargbacks acknowledge they made a mistake and I was supposed to be refunded for the extra chargestold that they were going to refund my credit cardI sent an email on January 4, and received to responseToday, January 29, 2017, I sent an email and the email address is no longer workingI do not know what to do to get Justfly to respond to my emails
We bought tickets from Houston Texas to Madrid Spain to fly from may 1st to May 15th, for $1,then we cancelled the tickets and paid a cancellation fee of $for the right to use our tickets within one year, then they asked for another $that we paid too to make the booking but now they say that we must finish our trip before April and they will not change our itinerary if is not within this dates they are just misleading the people in order to keep the money and charge extra for cancellation fees, and are not honoring the federal law that established the use of a ticket within a year period that in my case will finish in May 15thI paid total amount of $2,
JustFl*** should not be allowed to do businessI have been trying to book a flight that they have been advertising for daysOnce I enter all my personal information, the flight is "no longer available."
It is a waste of a person's timeWhy are they allowed to wrongly advertise their product? They should be finedPlease, stop this business from continuing to advertise non-available flight offers It is advertisementThey should be banned from doing online sales
On May 9th my husband and I booked flights through JustFly*** for a wedding we needed to attend in FebMy husband was the best man at the wedding, which is why we booked many months in advanceThe morning before our scheduled flight, we received an email from JustFly*** asking us to call regarding our cancellation requestI immediately call JustFly*** and receive an overseas operator who cannot tell me whether I have a scheduled flight, she cannot give me a "yes" or "no"I ask to speak with a supervisor (***), who claims the ticket is "with the airline", and they cannot see whether we have a confirmed flight later that day or notIn parallel, my husband called Interjet, the airline, who confirmed we did have tickets on a flight which had not been paid for yetWe bridge the call between the two agents, and Interjet confirms they have not received paymentThe supervisor, ***, denies what the Interjet employee is saying and says they did pay but she still cannot c
I tried to book a ticket at a good price through them, and it was booked, but then a couple of hours later, they said there was a price problem, and I had to callI called, I approved the $30-increase and the gal said I would receive the e-ticket shortlyInstead I rec'd an email that said the ticket was canceled for any of several reasons related to credit card refused, etcnothing to do with airlinesI called back and they tried to say it was airline related and it was canceledWould I like to rebook? Meanwhile, I stumbled on the AKRON, OH Revdex.com site and saw where they had issued warningsSo after being on hold for a few minutes, I just hung up and figure I'm lucky they didn't charge my card for anything
When booking a trip, the website allows you to select seat assignments for a costWe did so but did not receive the seats requestedJustFly responded we are paying them a fee to make the request for usThat is NOT the impression their website gives, They are in the business of booking airline tickets, they know ahead of time which airlines accept and do not accept seat assignment request and shouldn't be misleading consumers with an option to request seats if they already know that the airline does not accept these request
I needed to change a return flight from NZD to Ohio
Original ticket quoted at $with a possible $change fee plus fare difference
They wanted $2000+ to change the return flightI called the airline and Air New Zealand offered to do it for ~$I just needed justfly.com to put a note in the system to give Air New Zealand authority to change the flight They refused
I ended up buying an additional one-way ticket for $ What a bunch of scammers
I was calling justfly to update passport information for an upcoming tripIn the process of updating passport information, the rep said the passport did not match the ticket, as I did not have the middle name included on my ticket for myself or my husbandI said, that's fine, let's update the ticket nextShe said that, per the AIRLINE's policy, that could not be doneI was told, not advised, but TOLD (that seems to be a hang up in vocabulary) that I could not fix this and the only way I would be able to because I could not fly with them not matching, is to cancel the ticket and rebookI said that seemed a little extreme, but I was told that was the ONLY way (I have not flown internationally in a few years, and things have gotten strict, so I defaulted to what I was being told by the customer service representative)I ended up spending approximately $in cancellation fees from justfly and the difference in cost in rebookingI then went to the airline to see if I could get some
We made our flight reservation for people on 10/28/around 11:00pm EST and paid with a credit cardWhen we received the receipt via email it was for $more than what we had paid moments earlierWe immediately contacted them via phone and were told to send an email regarding thisThey keep saying that we agreed to the amount and that pricing can change as the airline advisesI asked how that can change AFTEr we had paid for the tickets and I received no responce, each responce is like a robotI "called" again today 11/7/because I received an email that they charged me for trip insurance with out permissionI logged into the justfly site and it said that all ticket changes needed to be made through the airline as it was controlled by the airlineI contacted the airline and they said this was informationThey informed me that justfly had made the reservation on 10/Changed it on 10/and then again on 10/increasing the ticket price each time we had duplicat
My wife & I bought tickets from Justfly to fly to Europe in the fall of for about $ We're in our late 60's so I bought the insurance Justfly recommended Prior to traveling my wife developed a problem with her neck which eventually required a spinal stenosis operation (she is still not able to travel a year later I called the insurance company and they asked if I had cancelled the flight I said I had not but I would call them back after I officially cancelled I called Justfly and cancelled (nobody told me it cost $to cancel - I learned this after it showed up later on my credit card.) I called the insurance company back and they sent me the forms to fill out which included letters from the doctors involved I made more appointments with the doctors and they told me I was wasting my time because the insurance would not pay off anyway I spent a considerable amount time with additional doctors appointments, collecting the paperwork required, sending it in, answering endless requests for more data finally admitting defeat after about hours of effort It turns out that by officially cancelling the flight (at a cost of $300) I was entitled to use the $within the next year (which we can't.) Eventually the insurance company said I was entitled to a full refund less the amount of credit I received for cancelling the flight I just got off the phone with Justfly and was told the refunded flight had to be completed by the end of Nov - it seems like I was told it just had to be booked by November of My recommendations are: Don't get the insurance, if you can't go don't cancel the flight, don't fly with Justfly
Purchased tickets from Raleigh, Durham (RDU) to Taiwan (TPE); Taiwan to Korea (ICN) and Korea to Raleigh, DurhamAfter tickets had been purchased, changes were made to the first flight of the trip, the middle of the trip and the last flight of the trip--all by the airlines, no changes were wanted from the customerThough inconvenient, we have adjusted our schedules to accommodate the beginning and middle changes made without our approvalUnfortunately, we cannot accommodate the changes made to the last flight of the trip as it does not allow us to return home in time to fulfill other obligationsWe had purposely chosen the itinerary based upon our needs and scheduleWe now must find an alternate way home from DC to our home at our own expenseAfter a very long international flight with a young child, we now have to rent a car and drive over hours to get home so that we can work the next day and our child can attend school when it should have been an easy return with us flying
Don’t buy tickets from
Justfly.***Our
Family
Trip was cancelled by the airline due to a natural disasterJustfly kept almost all our money when we tried to reschedule
They wanted to charge a huge cancellation feeStay with reputable
WebsitesThis is not
One of them
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is ***, Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
I searched for flights from Vancouver, Canada, to Mumbai, IndiaOn Jan 15/2018, I found a flight on sale with Air China for approximately $1,CAD which was roughly $cheaper than the average price of most flights on the same route at the same timeI had searched on numerous other websites including travelocity.com, expedia.com, cheapoair.com, and their were dozens of flights for around $1,CADAfter completing the purchase order form I entered my credit card information and confirmed the purchase at the price of $1,However, I immediately received a receipt by email for a ticket price of $2,CADI called customer service to complain and they told me that it is impossible for me to purchase the ticket without confirming the price on the receiptI complained that I would never purchase a ticket that was over $1,more expensive than any comparable tickets I had found on saleThey informed me that my only recourse was to cancel the flight and incur a cancellation c