Justfly advertised an airline flight from Norfolk, Virginia leaving Sep 23, for $All indications showing they had thisThe first flight showed thisHowever, when it booked it had me on a flight leaving Sep Called immediately and they wanted $to cancel they then agreed to $advertisement and then expecting a fee for posting information
had bought ticket to Newark,N.J11/24/was having medical problems including surgeryDr advised me not to fly(surgery was 11/22/16) I contacted airline to give me a voucher for a future flightI was able to produce Drs' written note advising me not to fly at this time,but the airline refusedI have spoken to them several times(most recently 4/5/2017) and spoke to an agent that I couldn't understand, so I asked to speak to an agent that spoke EnglishI guess she didn't understand me as she couldn't even give me the mailing address
JUSTFLY MORE LIKE JUST KILL MEDO NOT BOOK WITH THIS SITE! I booked a flight with this company to go see my then boyfriend in Florida in novemberUnfortunately I decided to cancel the flight with more than a few weeks notice and this person I am no longer datingTHIS SITE advertises a hour cancellationunfortunately for their "customers" who they treat like *** you have to pay a $dollar cancellation fee, on top of what youve already paid for your ticketYou get a flight credit which I made sure was to be used on their site for any flight AND NOT THE SAME DESTINATION because I now have no reason to ever go back thereNow to the flight credit part: Fast forward to today- im trying to book a birthday vacation to st lucia departing from the same airportI log in online to find out that I can only use my credit for the same "itinerary"So I call customer service where I have to be forwarded to a supervisorI can use my credit, after much coaxing, for any flight (after telli
I made a mistake in booking my flight and was charged $to modify only one leg of the trip as the return leg was restrictedWhen prompted to find new dates the web portal did not specify that both revised dates did not workUnder the assumption that my flight change was ok I pressed submit and a processing prompt popped up and after mins it indicated that it was unable to process my purchase BUT when I checked on my itinerary the first leg was modified but the return leg was notIf I knew the $change fee was only for one leg I wouldn't have gone through with the purchaseNow i'm paying $for a one-way trip from Boston to LA flying economy...enough saidI will never use them again and urge others to take screen shots of every stage of the purchase if you do use them
On 10/24/I purchased round trip flight tickets, flights total due to stop each way, from Justfly***The flights were on Emirates Airline from 11/16/to 12/13/At the time of the purchase I was given the option to pay about $per person to choose the seats on all four flightsSince one of the passengers has a medical issue with his legs, he has to frequently get up and walk aroundEspecially that of the flights were over 14hrsI was happy to choose my desired seatsI opted for the option and chose my desired seats, screenshot attached of the conformation emailI had chosen seats that were close to the front of the airplane and in the middle row, the row with seatsOn all flights I had chosen one isle seat and the other just right next to itThese were the best seat combination that would allow the passengers not to be interrupted by neighboring passengers getting up and also allowing them easy access to get up and walk around at their will3-days
I bought tickets from Justfly*** for myself and my daughter back in November My other daughter, who's only one year old broke her leg, so I am not able to fly, as I am taking care of herI called the company asking to change the dates or cancel a reservation, they said they need a note from a doctorI provided a note to them, now they want $fee for a change or cancelation flight for each person flyingThey're also asking for a full emergency room reportI've tried to file a claim through my *** *** bank, they said it's not gonna work because they state on their website that tickets are non refundableI've tried calling justfly.com again numerous times , waiting up to an hour on hold each time, only to be told I'll still have to pay all the fees if I want to cancel or change the datesNot only that, but they've changed my itinerary times this past weekNow I have so little time in between my connecting flight, that I won't be able to make it even if I wanted to!
Miscommunication from Justfly (regarding departure time, I could not locate email confirmation of the trip; in fact there was little interest by Justfly to communicate the itineraryI was instead bombarded by advertising offers for the same itinerary I had already purchasedMy trip was interrupted due miscommunication with the airline of boarding timeThere was a change of time that I was not informed of, so my outgoing flight was interruptedJustFly then promised to rebook the outgoing flight because I had a changeable flight and also I had purchased travel insuranceFor two days I received no return calls from Jusfly, I had been promised that rebooking would occur as soon as the airline provided a rebooking code"At the same time I was notified that there would be a rebook fee of $plusI was desperate to get a flight (family illness) and I agreed because my incoming flight back to the US would remain intact with a return date of 4/30/The airline rebooking code story
I booked a fare online at the JustFly website and selected a departure date of September 15th with a return date of September 17th However the confirmation provided to me after the purchase was with a return date of December 17th I immediately called customer service to let them know about the technical malfunction of their website and request a refundThey told me they would charge me $to cancel the flight I had made minutes priorThe representative I spoke with would not provide an agent ID or identifier other than the name JessI spoke with her at approximately 1pm on Wednesday September 6thShe told me that their is no problem with the system without even checking with anyoneI asked to speak with a supervisor and she told me I could not and would simply receive the same rejected request for a refundI asked again and she put me on hold for minuteWhen she returned she said her supervisor said they could charge me a $feeI told her that was still
I purchased a flight thru the company websiteI got the confirmation emailThey charged my credit card multiple times to reach the total costJustfly.com then issued a cancellation email saying the reservation was cancelled for what could have been a number of reasons, none of which pertained to me or my credit cardI received my credit card statement today and found that part of the purchase went thru and was not refundedI want that refunded as THEY initiated and processed the cancellation against my wishes
To whom it concerns:
On March 24th, I decided to book a trip to AlaskaI searched online for cheap flights for me and my two kidsI found *** had the cheapest flights, so I tried to book the flightAfter entering all my information including my credit card, it told me the fare had increased by $I thought maybe the flight was filling up, and that’s what caused the fare to changeSo, I opened a new tab and performed another search on *** and got the same quoteI figured if I called them, they would get it all straightened out with the price originally quoted onlineThe lady I spoke to claimed she was having trouble getting my credit card to go throughShe acted like she was trying different things, and finally, she said she would call me back
About hours later, I still haven’t heard from her, so I called back and spoke to a different personThis lady tried to book the flight again and claimed to be having the same troubleShe tried several different options,
I booked a ticket with Justfly*** on Oct.2, for a flight on Janfrom MIA to LAX and got my confirmationThe ticket was bought from Alaska airline(Flight 6431) and was operated by American Airline(Flight AA275)However, when I arrived at the airport, the American Airline refused to printed out my boarding pass because I was not on the list on the flightThus I missed my flight and ended up wasted a whole day and using my money to buy another flight to come back to LAI have contacted both American Airline and Alaska Airline and they have provided me information that shows that Justfly*** didn't finish their registration and therefore did not transfer my name onto the flightThe air confirmation number I received was 5AHP2X (Justfly*** said that this was provided by Alaska Airline), However Alaska Airline said that they do not have confirmation code that has number and my confirmation code was actually HNGHFXAlaska Airline then provided me information showing that the re
On 4/24/I booked two flights through Justfly***, Booking Reference Number ***A total of $1,was charged to my credit card in four separate charges - two charges of $on 4/27/for airfare, $for the booking and insurance and two charges of $for seat assignmentsAll of the charges were authorized and processed by Justfly***On May 7, I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalidA refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection feesI called and demanded a full refund for everything I was charged and they refusedTo date I have received a refund of the two $charges onlyThey were unable to deliver the flight I had purchased, and they need to refund all of my money
The main problem is that the operator cancelled my airlines ticket and charged me 75$ when I told him to hold off because I wanted to speak to the supervisorI gave Cey (operator) my three digit number on the back of my card, then quickly stated that I want him to hold off until I speak to the supervisorThen he goes “it’s already been submitted and there’s nothing I can do”My second problem include the absolutely horrifying customer service I received from not only the operator but the supervisor *** ** ***as wellThe supervisor kept talking over me and when I requested to speak to her manager she refused and stated it was against her policy to let me talk to any management personnel to make aware of my horrible customer service experienceLastly, I requested the supervisor to investigate the situation regarding the cancellation and I still haven’t received a call back
I had booked with Justfly in the past with no issuesEarlier this year, I had found a great price for a round trip flight to ParisPrior to booking, I called Justfly to verify the cancellation policy as the trip I booked was in December and I was unsure if I would be able to make the flightThey quoted me approximately $for the fee and that there were no other strings attachedThis was fair enough to me so I booked the tripUnfortunately I was informed of a destination wedding that I was to be a part of during the week that I bookedI decided that I would eat the loss, cancel my flight, and book the trip for another time in SeptemberI called once again to verify the terms and the $fee was once again mentionedHowever, after canceling my flight, I was not given any money back but instead given flight creditThis did not bother me as I was planning on rescheduling the trip regardlessAfter searching for flights with my credit I found that the flights were significantly
In March of we booked tickets for to fly to Guatemala in Jan for 2, I bought the extended cancellation protection for In December I attempted to reschedule/cancel this reservation due to a death in the family, and a birth in the family I was told that the "extended" cancellation policy only covered me for hrs after making the reservation in March I tried to reschedule for July of They were not willing to do this for less than almost double of what my original reservation cost I was then told that even a month and days early I could NOT cancel this reservation I was further told that I could only receive a travel voucher good for year from the date of the original booking, and even this travel voucher cost me And I have to book now before March 7, or lose the entire amountI will NEVER book with JustFly again, and I STRONGLY recommend that no one else does eitherAnd to top it all off, ***, who handles the reviews for JustFly, won’t LET me post a bad review
Prior to booking flights on 10/28/through Justfly*** * *** their customer support line and was assisted by what at that time I thought was an good agentHe helped me select the flights I wanted and when I specifically asked about your cancellation policy I was told there would be no charge and a full refund if I cancelled within hours, he recommended purchasing the insurance as added protectionI then went online and ticketed the flightsOn 10/29/I attempted to cancel these tickets with their representative Ino and was extremely disappointed by his lack of professionalism and rude attitudeHe advised that there is no hr cancellation policy, and there would be a $charge per ticket and a credit issued in the amount of $to be used to fly with the same airline within days, despite me having purchased the insurance that was recommended when I inquired over the phone prior to booking the flightI requested a supervisor and this took over an hour hold time t
We booked the flight tickets for the whole family in Dec One of the family members has to cancel the ticket as there was a problem with travel documentsSo we called them to keep the credit so we can use them laterFor that they charged another $to keep the creditAfter my spouse got the Travel documents, we called to book the ticket using the credit we haveThey never take the call and keep us on hold for hrs still no luckSo we lost a total of $for the ticket and $for the change feeI know the ticket is non refundable but they need to let us use the credit when we need to book another ticketIf they can refund atleast the amount I paid, if they cannot book a ticket
I have booked travel on many third party sites, but my experience with JustFly was the worst I have ever hadMy flight for Columbus day weekend ended up being confirmed for two weeks laterIt was not clear in the booking process that they were shifting my search for flights to a different date(same flights, same airlines, same day of the week, but two weeks later.) They offered me nothingNo refund, no opportunity to change the flight to a future dayAbsolutely nothingThe worst by farMy advise; stay away from JustFly!
Hello! I'm here to complain on Justfly agencyI cant find complaint form on their website, so I will do it hereMy flight was on september 2017, Podgorica - Rome- ChicagoThe flight from Podgorica was canceled and they didn’t inform us about that! I have called alitalia call center, agency (your call center) which sold us tickets, everyone told to us everything is as scheduled, but when we arrived to the airport they said our flight doesn’t exist, and that is canceled before we have bought the tickets! They gave us another ticket, but when we landed to Rome, they didnt let us fly to Chicago, and they demanded to buy another ticket for my baby son which was 2I his birthday happened overseas because they cancelled the flight)We had to spend another night on the airport in Rome with baby, without room, food or anything elseThey left us to wait at the airportIt was very hard for us to spend two nights at the airport, without anything, to miss days at our jobs, to be humiliated and left at the airport We lost our money on waiting, and we had to buy another ticketI’m very dissapointed how they treated us, and i’m demanding for refund and compensation of our expenses at the airport
Booked a flight with Justfly***Had to cancel with Justfly***Charged a $cancellation feeWhen to rebook with the company, was told that I would have to pay a $rebooking feeThis was NEVER made clear when I canceled the flight due to a death in my familyTo rebook a one way flight it is going to cost me more than the price of the one way flightTherefore, the company needs to clearly state there cancellation ploicy along with a rebooking feeIt is not clearly stated anywhere on their website.I have been on hold to speak to a supervisor for 1:hours and am still holdingThey hardly speak English and are very difficult to understandI am doubtful that I will even be able to speak to a supervisor
Justfly advertised an airline flight from Norfolk, Virginia leaving Sep 23, for $All indications showing they had thisThe first flight showed thisHowever, when it booked it had me on a flight leaving Sep Called immediately and they wanted $to cancel they then agreed to $advertisement and then expecting a fee for posting information
had bought ticket to Newark,N.J11/24/was having medical problems including surgeryDr advised me not to fly(surgery was 11/22/16) I contacted airline to give me a voucher for a future flightI was able to produce Drs' written note advising me not to fly at this time,but the airline refusedI have spoken to them several times(most recently 4/5/2017) and spoke to an agent that I couldn't understand, so I asked to speak to an agent that spoke EnglishI guess she didn't understand me as she couldn't even give me the mailing address
JUSTFLY MORE LIKE JUST KILL MEDO NOT BOOK WITH THIS SITE! I booked a flight with this company to go see my then boyfriend in Florida in novemberUnfortunately I decided to cancel the flight with more than a few weeks notice and this person I am no longer datingTHIS SITE advertises a hour cancellationunfortunately for their "customers" who they treat like *** you have to pay a $dollar cancellation fee, on top of what youve already paid for your ticketYou get a flight credit which I made sure was to be used on their site for any flight AND NOT THE SAME DESTINATION because I now have no reason to ever go back thereNow to the flight credit part: Fast forward to today- im trying to book a birthday vacation to st lucia departing from the same airportI log in online to find out that I can only use my credit for the same "itinerary"So I call customer service where I have to be forwarded to a supervisorI can use my credit, after much coaxing, for any flight (after telli
I made a mistake in booking my flight and was charged $to modify only one leg of the trip as the return leg was restrictedWhen prompted to find new dates the web portal did not specify that both revised dates did not workUnder the assumption that my flight change was ok I pressed submit and a processing prompt popped up and after mins it indicated that it was unable to process my purchase BUT when I checked on my itinerary the first leg was modified but the return leg was notIf I knew the $change fee was only for one leg I wouldn't have gone through with the purchaseNow i'm paying $for a one-way trip from Boston to LA flying economy...enough saidI will never use them again and urge others to take screen shots of every stage of the purchase if you do use them
On 10/24/I purchased round trip flight tickets, flights total due to stop each way, from Justfly***The flights were on Emirates Airline from 11/16/to 12/13/At the time of the purchase I was given the option to pay about $per person to choose the seats on all four flightsSince one of the passengers has a medical issue with his legs, he has to frequently get up and walk aroundEspecially that of the flights were over 14hrsI was happy to choose my desired seatsI opted for the option and chose my desired seats, screenshot attached of the conformation emailI had chosen seats that were close to the front of the airplane and in the middle row, the row with seatsOn all flights I had chosen one isle seat and the other just right next to itThese were the best seat combination that would allow the passengers not to be interrupted by neighboring passengers getting up and also allowing them easy access to get up and walk around at their will3-days
I bought tickets from Justfly*** for myself and my daughter back in November My other daughter, who's only one year old broke her leg, so I am not able to fly, as I am taking care of herI called the company asking to change the dates or cancel a reservation, they said they need a note from a doctorI provided a note to them, now they want $fee for a change or cancelation flight for each person flyingThey're also asking for a full emergency room reportI've tried to file a claim through my *** *** bank, they said it's not gonna work because they state on their website that tickets are non refundableI've tried calling justfly.com again numerous times , waiting up to an hour on hold each time, only to be told I'll still have to pay all the fees if I want to cancel or change the datesNot only that, but they've changed my itinerary times this past weekNow I have so little time in between my connecting flight, that I won't be able to make it even if I wanted to!
Miscommunication from Justfly (regarding departure time, I could not locate email confirmation of the trip; in fact there was little interest by Justfly to communicate the itineraryI was instead bombarded by advertising offers for the same itinerary I had already purchasedMy trip was interrupted due miscommunication with the airline of boarding timeThere was a change of time that I was not informed of, so my outgoing flight was interruptedJustFly then promised to rebook the outgoing flight because I had a changeable flight and also I had purchased travel insuranceFor two days I received no return calls from Jusfly, I had been promised that rebooking would occur as soon as the airline provided a rebooking code"At the same time I was notified that there would be a rebook fee of $plusI was desperate to get a flight (family illness) and I agreed because my incoming flight back to the US would remain intact with a return date of 4/30/The airline rebooking code story
I booked a fare online at the JustFly website and selected a departure date of September 15th with a return date of September 17th However the confirmation provided to me after the purchase was with a return date of December 17th I immediately called customer service to let them know about the technical malfunction of their website and request a refundThey told me they would charge me $to cancel the flight I had made minutes priorThe representative I spoke with would not provide an agent ID or identifier other than the name JessI spoke with her at approximately 1pm on Wednesday September 6thShe told me that their is no problem with the system without even checking with anyoneI asked to speak with a supervisor and she told me I could not and would simply receive the same rejected request for a refundI asked again and she put me on hold for minuteWhen she returned she said her supervisor said they could charge me a $feeI told her that was still
I purchased a flight thru the company websiteI got the confirmation emailThey charged my credit card multiple times to reach the total costJustfly.com then issued a cancellation email saying the reservation was cancelled for what could have been a number of reasons, none of which pertained to me or my credit cardI received my credit card statement today and found that part of the purchase went thru and was not refundedI want that refunded as THEY initiated and processed the cancellation against my wishes
To whom it concerns:
On March 24th, I decided to book a trip to AlaskaI searched online for cheap flights for me and my two kidsI found *** had the cheapest flights, so I tried to book the flightAfter entering all my information including my credit card, it told me the fare had increased by $I thought maybe the flight was filling up, and that’s what caused the fare to changeSo, I opened a new tab and performed another search on *** and got the same quoteI figured if I called them, they would get it all straightened out with the price originally quoted onlineThe lady I spoke to claimed she was having trouble getting my credit card to go throughShe acted like she was trying different things, and finally, she said she would call me back
About hours later, I still haven’t heard from her, so I called back and spoke to a different personThis lady tried to book the flight again and claimed to be having the same troubleShe tried several different options,
I booked a ticket with Justfly*** on Oct.2, for a flight on Janfrom MIA to LAX and got my confirmationThe ticket was bought from Alaska airline(Flight 6431) and was operated by American Airline(Flight AA275)However, when I arrived at the airport, the American Airline refused to printed out my boarding pass because I was not on the list on the flightThus I missed my flight and ended up wasted a whole day and using my money to buy another flight to come back to LAI have contacted both American Airline and Alaska Airline and they have provided me information that shows that Justfly*** didn't finish their registration and therefore did not transfer my name onto the flightThe air confirmation number I received was 5AHP2X (Justfly*** said that this was provided by Alaska Airline), However Alaska Airline said that they do not have confirmation code that has number and my confirmation code was actually HNGHFXAlaska Airline then provided me information showing that the re
On 4/24/I booked two flights through Justfly***, Booking Reference Number ***A total of $1,was charged to my credit card in four separate charges - two charges of $on 4/27/for airfare, $for the booking and insurance and two charges of $for seat assignmentsAll of the charges were authorized and processed by Justfly***On May 7, I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalidA refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection feesI called and demanded a full refund for everything I was charged and they refusedTo date I have received a refund of the two $charges onlyThey were unable to deliver the flight I had purchased, and they need to refund all of my money
The main problem is that the operator cancelled my airlines ticket and charged me 75$ when I told him to hold off because I wanted to speak to the supervisorI gave Cey (operator) my three digit number on the back of my card, then quickly stated that I want him to hold off until I speak to the supervisorThen he goes “it’s already been submitted and there’s nothing I can do”My second problem include the absolutely horrifying customer service I received from not only the operator but the supervisor *** ** ***as wellThe supervisor kept talking over me and when I requested to speak to her manager she refused and stated it was against her policy to let me talk to any management personnel to make aware of my horrible customer service experienceLastly, I requested the supervisor to investigate the situation regarding the cancellation and I still haven’t received a call back
I had booked with Justfly in the past with no issuesEarlier this year, I had found a great price for a round trip flight to ParisPrior to booking, I called Justfly to verify the cancellation policy as the trip I booked was in December and I was unsure if I would be able to make the flightThey quoted me approximately $for the fee and that there were no other strings attachedThis was fair enough to me so I booked the tripUnfortunately I was informed of a destination wedding that I was to be a part of during the week that I bookedI decided that I would eat the loss, cancel my flight, and book the trip for another time in SeptemberI called once again to verify the terms and the $fee was once again mentionedHowever, after canceling my flight, I was not given any money back but instead given flight creditThis did not bother me as I was planning on rescheduling the trip regardlessAfter searching for flights with my credit I found that the flights were significantly
In March of we booked tickets for to fly to Guatemala in Jan for 2, I bought the extended cancellation protection for In December I attempted to reschedule/cancel this reservation due to a death in the family, and a birth in the family I was told that the "extended" cancellation policy only covered me for hrs after making the reservation in March I tried to reschedule for July of They were not willing to do this for less than almost double of what my original reservation cost I was then told that even a month and days early I could NOT cancel this reservation I was further told that I could only receive a travel voucher good for year from the date of the original booking, and even this travel voucher cost me And I have to book now before March 7, or lose the entire amountI will NEVER book with JustFly again, and I STRONGLY recommend that no one else does eitherAnd to top it all off, ***, who handles the reviews for JustFly, won’t LET me post a bad review
Prior to booking flights on 10/28/through Justfly*** * *** their customer support line and was assisted by what at that time I thought was an good agentHe helped me select the flights I wanted and when I specifically asked about your cancellation policy I was told there would be no charge and a full refund if I cancelled within hours, he recommended purchasing the insurance as added protectionI then went online and ticketed the flightsOn 10/29/I attempted to cancel these tickets with their representative Ino and was extremely disappointed by his lack of professionalism and rude attitudeHe advised that there is no hr cancellation policy, and there would be a $charge per ticket and a credit issued in the amount of $to be used to fly with the same airline within days, despite me having purchased the insurance that was recommended when I inquired over the phone prior to booking the flightI requested a supervisor and this took over an hour hold time t
We booked the flight tickets for the whole family in Dec One of the family members has to cancel the ticket as there was a problem with travel documentsSo we called them to keep the credit so we can use them laterFor that they charged another $to keep the creditAfter my spouse got the Travel documents, we called to book the ticket using the credit we haveThey never take the call and keep us on hold for hrs still no luckSo we lost a total of $for the ticket and $for the change feeI know the ticket is non refundable but they need to let us use the credit when we need to book another ticketIf they can refund atleast the amount I paid, if they cannot book a ticket
I have booked travel on many third party sites, but my experience with JustFly was the worst I have ever hadMy flight for Columbus day weekend ended up being confirmed for two weeks laterIt was not clear in the booking process that they were shifting my search for flights to a different date(same flights, same airlines, same day of the week, but two weeks later.) They offered me nothingNo refund, no opportunity to change the flight to a future dayAbsolutely nothingThe worst by farMy advise; stay away from JustFly!
Hello! I'm here to complain on Justfly agencyI cant find complaint form on their website, so I will do it hereMy flight was on september 2017, Podgorica - Rome- ChicagoThe flight from Podgorica was canceled and they didn’t inform us about that! I have called alitalia call center, agency (your call center) which sold us tickets, everyone told to us everything is as scheduled, but when we arrived to the airport they said our flight doesn’t exist, and that is canceled before we have bought the tickets! They gave us another ticket, but when we landed to Rome, they didnt let us fly to Chicago, and they demanded to buy another ticket for my baby son which was 2I his birthday happened overseas because they cancelled the flight)We had to spend another night on the airport in Rome with baby, without room, food or anything elseThey left us to wait at the airportIt was very hard for us to spend two nights at the airport, without anything, to miss days at our jobs, to be humiliated and left at the airport We lost our money on waiting, and we had to buy another ticketI’m very dissapointed how they treated us, and i’m demanding for refund and compensation of our expenses at the airport
Booked a flight with Justfly***Had to cancel with Justfly***Charged a $cancellation feeWhen to rebook with the company, was told that I would have to pay a $rebooking feeThis was NEVER made clear when I canceled the flight due to a death in my familyTo rebook a one way flight it is going to cost me more than the price of the one way flightTherefore, the company needs to clearly state there cancellation ploicy along with a rebooking feeIt is not clearly stated anywhere on their website.I have been on hold to speak to a supervisor for 1:hours and am still holdingThey hardly speak English and are very difficult to understandI am doubtful that I will even be able to speak to a supervisor