I write with great disappointment of the recent treatment of Justfly company towards our situationMy husband and I are American citizens who purchased two tickets through this agency to go and visit our family in a different countryTrip was scheduled for late Jun 2017, but on May 2017, we were informed that my father-in-law had passed awayThis prompted us to contact justfly.com and change my husband's reservation to travel immediately and be able to see his father one last time before he was buriedUpon request, we provided the original death certificate, the doctor's confirmation, and the proof of relationshipWe were told by "justfly" to wait for the approval which happened hours laterBut in addition to that they asked us to wait for the airline approval and they said that might take up to hoursWe asked if they could issue a new ticket while waiting, they said that we had to pay $in addition to the price of the new ticket just for applicable fines; and that d
I bought a ticket for a flight in mid November from JustFly***I received an email confirmation, and didn't think much of itI then had to provide proof that I was leaving the country, about a month laterI used my confirmation number to print out my itinerary to no availI even went on Delta's website to look up my flight number and last nameI was not on the flightI spent around dollars, and ended up having to buy ANOTHER place ticket, not from JustFly***, obviously
I booked my flight with JustFly*** in April from LAX to YVR departing Novand returning Novwith booking number ***The problem came about during the return flightOur return flight which has booking number of *** was scheduled for 8:pm to depart VancouverIt was not until my family of tried to check in hrs that we found out that the flight was changed to 2:departureThere was no email notification or phone call from JustFly concerning this changeBecause of this change, we were not able to make the return flight causing us to incur an additional hotel night in VancouverMy family and I had two separate bookings and spent close to two hours separately with a representative from this companyThis is ridiculous business practiceI have seen other complaints from different consumers regarding this company that I wish I had seen before, this company is a total scamThe representatives are incompetent and was unable to handle issues quickly
My son is a active member of the AirforceI purchased a ticket through Justfly.com and he had to cancel due an order.I called to cancel so they charged me dollars and I was told if he used the same airline for future travel he would get a credit of the amount of his ticketWhen I called for the third time about my cancelation email they told me he would have a charge of for rebookingSo they took his plus more dollars to then tell me he owes another 200.00.This is a rip off and they don't honor the military at all.I am so done with them.Please be careful
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee,
but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is ***
The Custom Service at Justfly*** have lied to my wife and me repeatedly over the phoneThey will tell me one thing and then I will call back a day later and they will tell me something entirely differentMy wife and I purchased a ticket and then due to complications with our pregnancy, are unable to flyTherefor, we submitted a doctor's note with the medical information, including the Dr.'s license number and were told we would be receiving a refund, but have not received any confirmation in writing and have not received any confirmation that the flight has been canceledIn addition, when the rep told us we would be receiving a refund over the phone, and we asked for an email confirmation, she refusedI'm concerned that their actions are deceitful and they will continue to mislead other's unless there are consequences for their dishonestyAll we wanted, was to be refunded for our trip
I had bought a ticket from chest fly to fly from San Jose California to Los Angeles I had to cancel that flight so they gave me $credit so I want to rebook the flight from Baltimore to San Jose California and they're giving me all kind of problems trying to get this done and I'm just having a the worst day of my life with him so I just need some kind of help everytime I get somebody on the line they transfer me to a another phone and the phone rings about times and then turns off and then you on the phone I've been on the phone with them for about hours and it's just unbelievable just unbelievable and the last time I talked with *** she said well I have to check back with my supervisor who I wanted to speak to call us back and four hours which means I got to be on the phone again call and trying to reach them please help
JustFly sold airline tickets with guaranteed seat assignment but the tickets require additional charge per seat per leg for assignment in advanceThe airline says to talk with travel agent, JustFly says now that it is just a seat request and not an assignmentThe sale was over the phone $2100, not reduced fare actually full-priceAgent was very clear to assign row for both outbound and returnI've spent 6+ hours on the phone attempting to resolveOn hold repeatedly with supervisors and agents
We booked a flight with Justfly*** for $When we received our confirmation email, the departure date was incorrectWe contacted Justfly and were told that we would be charged an additional $1,to change our departure dateWhen we asked to speak to a supervisor, she told us that the website often times would default to the lowest price flight with a different date instead of the date I selectedShe also told us that our flight insurance would not cover the cost to change the dateWhen we told her that we just wanted the original date we selected when we made the reservation, she told us that we obviously were not frequent flyers and then stated that we were irresponsibleShe then disconnected the callThis company is a scamWe saved for months to be able to visit our family and this is the customer service we receivePlease beware
In March 2018, I purchased tickets, for myself & for of my children to travel from Chicago O'Hare International Airport to Najaf/Iraq for travel date on 6/20/We are all US citizens of Iraqi originWe were traveling with US passports, and I had an Iraqi I.Don me at the time of travel on 6/20/At the airport, I tried for hours to get to the flight and explained to Qatar Airways ground crew that I do not need a visa and will get it in Iraq upon arrival and by producing my Iraqi IDI did that in the past without issuesI even showed here prior visasQatar Airways agent insisted that I cannot get on the flightNo were in their policy stated that passenger cannot travel without visaI asked them to produce a document to prove their claim but they did notI asked them to reschedule the flight for the next available date since it is the carrierThey told me that I had to contact Justfly to do itThey classified this as NO SHOW when I was trying for over hours wi
Justfly*** severely failed to communicate very important information regarding the fact that my flight ticket had been cancelled! I called them and emailed them several times, and was assured several times, that my reservation was intact, meanwhile, it was cancelled, and I had to purchase a new last minute (very expensive) ticket at the airportJustfly has acted with a severe lack of professionalism, and severely misinformed the customer (me, in this case)My complaint is in regards to the misinformation, the general confusion I was met with, and the total lack of organisation and proper communicationMore details, in a nutshell: I had booked multiple flights with multiple airlines, through Justfly*** Due to airport issues in *** * missed one of my flightsI was never informed that when you miss one of your flights, you automatically are cancelled from the remainder of your booked flights (in my case, this is THREE prominent flights: Maseru to Johannesburg, Johannesburg
I needed to cancel a flight in doing so they charged $per ticket to do so but told me my remaining balance could be used toward future travelSo when I chose to book future travel they told me I needed to call in person and not book online so I could use my account balanceHowever , when I called the names needed for tickets were to hard for the representive to understand so she told me to book online so names would be correctly spelled and my account balance could be appliedSo low and behold when my credit card statement arrived the balance was not applied For a total of days and talking with four representives and a manager named "***" on phone for hours each I could not get them to credit my credit card , told me I had to book in person by phone , I told them I attempted and another rep told me to do online etcetc., basically they keep forwarding you to the next available rep ,give you conflicting information and you get so frustrated you just give upSo ,I guess I am out of over $because I don't feel they will ever give me my credit if I am stupid enough to ever book a ticket with JustFly*** again
I have purchased a flight on 11/29, and was unable to leave the state at timeI spoke with a representative Ian, in cancelations and as per Justfly website, paid the cancelation request of After payment of for round trip airfare, and was assured the cancelation request was processedThis occurred 11/As of today l, 12/13, I still have no resolutionI’ve spoken to multiple representatives, including supervisor in cancellations, DanielAs of 12/11, I was ensured that I would receive a call back the very next business day, 12/12, as billing was closed at the time of my follow up callToday, 12/13, after numerous attempts to reach supervisor Daniel with hopes of resolution, I was informed there still is no update on my refundI have followed up on several occasions and am told the cancelation request has failed to process and nothing anyone can doI am seeking the full refund of $issued back to my card as promised
It was a horrible experience with this siteMy brother was traveling to out of the country and unfortunately our elder brother passed away accidentally and we needed to change his reservationAs per the conversation with customer service representative I send them all the required documents within minutes to waive the changes feeAfter days of waiting when we did not hear anything back, I gave them a call for like times and sent the documents timesTheir response was like they can not process the request since they did not receive documentsI mean how can you don't receive it when I sent like times from different email ids to just make sure they receive itThey are just fraudWhen asked customer service representative to forward a call to higher authorities, she never transferred it and did not even give her name upon askingShe simply put our call on hold for minutes and we finally hang upThey are big fraudPlease don't book a ticket with themIt was such a nightmareBetter to pay a little extra and book directly with the flight
The company placed a hold on my account for $2,and wouldn't send anything to my bank stating that it was done in error even after I had the bank send them a written statement with the reference numbers to the hold on my account to verify that the hold truly was on my bank accountThe customer service reps talked in circles and it took multiple times and over an hour on hold to get to a managerThe manager, don't trust it was one, talked in the same circles and in the end I gave up and hung up because I got sick of hearing the same thing! Poor Customer service! Right now I'm not sure if they are going to charge my account the extra or if the hold will expire but to either of these happen I can't use my money due to their errorDon't trust companies that can't own their mistakes and help their customers made it right!! Lucky I can handle having that kind of money on hold or my bills wouldn't be getting paid and I would be getting fees!! I will be filing a compliant if justfly.com charges the $2,to my account as it was not authorized and I have fully paid them for the price of my tickets
I purchased an airline ticket from Justrfly***Later I had some family issues that arose that caused me to have to change my travel plansAfter contacting Justfly*** over the phone, I was informed that I could not change my ticket, but I could cancel my ticket and pay $to acquire $of airline creditI opted to do soAfter doing so, when I tried to use my airline credit I was told that I could only apply the credit towards the original flight locations and I could only change the datesIt was not to be used as credit towards other flights or locationsI could not use the credit how I saw fitI was not informed of this until after paying $And finally when I decided to actually use the credit under their context, they then informed me that I had to pay $fee just to use the $of creditThis was never discussed with me before acquiring the credit eitherThis all took place as a correspondence over the phone with their customer serviceI was basically coerced int
I Payed to cancel a flight to get flight creditI cant redeem the credit on a flight that I want to book it has to be specifically the same flightWhen making this decision the website fails to acknowledge this factYou have $in travel credit You currently have no flights booked, but you have a balance of $in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until July 17,
HelloMy most recent trip with JustFly was booked to Rome (personal) & Berlin (business) togetherI was traveling with a close friend for the Rome portion of the trip, and a week before our departure, her husband passed away very suddenlyShe obviously needed to cancel her trip and I did too in order to attend the funeral and help out with their small childrenI called JustFly on June and was on hold for nearly minutesWhen I finally got a representative on the phone, he explained that JustFly doesn't waive cancellation fees, even if it is because of the death of your travel companion's husbandI proceeded to cancel my flight and was told I'd be charged $At this point I'd spent nearly hours on the phone with JustFlyI still needed to get to Berlin a few days later for work, so I re-booked a new flight leaving a few days later to Berlin via JustFlyI thought this was all behind me until I received a phone call hours later telling me JustFly would now charge
the company advertised $round trip to orlando from cleveland round trip including taxes and fees per persontoatl price should have been $intead I was charged $I *** justfly with my complaint and after several calls and long waiting times while they conducted an investigation , I was told that my complaint was valid and that their agent overcharged meThen I was told they had to send along the findings to their finance department which would send me a check for the overcharge of $At first I was told by a supervisor named ***, on May8, 2017, to expect my refund in 15-daysA couple days before our flight I called again as I had not received the check and was told I had to wait business daysOn the evening before our trip departure June 7, I ckecked bags online with spirit airlines for $round tripWhen I received my bank statement it shows that justfly also charged me $for the bagsI've been trying to reach justfly but, onc
STAY AWAY FROM JUSTFL***!!! My mother went home from the hospital to receive hospice careI booked a flight to visit with her while she was still coherent but she declined so quickly that I had to go sooner or I wouldn't get to say Good-Bye! When I called to change my flight JustFl*** wanted to charge me an ADDITIONAL $or $800!! Justfly said that I had to cancel and re-book the flight for a $cancelation fee PLUS a $re-booking fee PLUS the additional cost of the new ticket which they would choose for me!! I would have been happy to just pay a re-booking fee for changing the flight but this was a SCAM during a very stressful time and they take advantage of that by keeping you on the phone for long periods of time just to wear you down I cut my losses and cancelled the flight completelyI did buy the cancellation insurance and CSA Travel Protection was just as bad! They wanted her Power of Attorney (my mom's grief stricken husband) to give permission for and provide documentation of doctor's treatment during the time she was home (which there was none)They did nothing for me but run out my days to file a claim!
I write with great disappointment of the recent treatment of Justfly company towards our situationMy husband and I are American citizens who purchased two tickets through this agency to go and visit our family in a different countryTrip was scheduled for late Jun 2017, but on May 2017, we were informed that my father-in-law had passed awayThis prompted us to contact justfly.com and change my husband's reservation to travel immediately and be able to see his father one last time before he was buriedUpon request, we provided the original death certificate, the doctor's confirmation, and the proof of relationshipWe were told by "justfly" to wait for the approval which happened hours laterBut in addition to that they asked us to wait for the airline approval and they said that might take up to hoursWe asked if they could issue a new ticket while waiting, they said that we had to pay $in addition to the price of the new ticket just for applicable fines; and that d
I bought a ticket for a flight in mid November from JustFly***I received an email confirmation, and didn't think much of itI then had to provide proof that I was leaving the country, about a month laterI used my confirmation number to print out my itinerary to no availI even went on Delta's website to look up my flight number and last nameI was not on the flightI spent around dollars, and ended up having to buy ANOTHER place ticket, not from JustFly***, obviously
I booked my flight with JustFly*** in April from LAX to YVR departing Novand returning Novwith booking number ***The problem came about during the return flightOur return flight which has booking number of *** was scheduled for 8:pm to depart VancouverIt was not until my family of tried to check in hrs that we found out that the flight was changed to 2:departureThere was no email notification or phone call from JustFly concerning this changeBecause of this change, we were not able to make the return flight causing us to incur an additional hotel night in VancouverMy family and I had two separate bookings and spent close to two hours separately with a representative from this companyThis is ridiculous business practiceI have seen other complaints from different consumers regarding this company that I wish I had seen before, this company is a total scamThe representatives are incompetent and was unable to handle issues quickly
My son is a active member of the AirforceI purchased a ticket through Justfly.com and he had to cancel due an order.I called to cancel so they charged me dollars and I was told if he used the same airline for future travel he would get a credit of the amount of his ticketWhen I called for the third time about my cancelation email they told me he would have a charge of for rebookingSo they took his plus more dollars to then tell me he owes another 200.00.This is a rip off and they don't honor the military at all.I am so done with them.Please be careful
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee,
but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is ***
The Custom Service at Justfly*** have lied to my wife and me repeatedly over the phoneThey will tell me one thing and then I will call back a day later and they will tell me something entirely differentMy wife and I purchased a ticket and then due to complications with our pregnancy, are unable to flyTherefor, we submitted a doctor's note with the medical information, including the Dr.'s license number and were told we would be receiving a refund, but have not received any confirmation in writing and have not received any confirmation that the flight has been canceledIn addition, when the rep told us we would be receiving a refund over the phone, and we asked for an email confirmation, she refusedI'm concerned that their actions are deceitful and they will continue to mislead other's unless there are consequences for their dishonestyAll we wanted, was to be refunded for our trip
I had bought a ticket from chest fly to fly from San Jose California to Los Angeles I had to cancel that flight so they gave me $credit so I want to rebook the flight from Baltimore to San Jose California and they're giving me all kind of problems trying to get this done and I'm just having a the worst day of my life with him so I just need some kind of help everytime I get somebody on the line they transfer me to a another phone and the phone rings about times and then turns off and then you on the phone I've been on the phone with them for about hours and it's just unbelievable just unbelievable and the last time I talked with *** she said well I have to check back with my supervisor who I wanted to speak to call us back and four hours which means I got to be on the phone again call and trying to reach them please help
JustFly sold airline tickets with guaranteed seat assignment but the tickets require additional charge per seat per leg for assignment in advanceThe airline says to talk with travel agent, JustFly says now that it is just a seat request and not an assignmentThe sale was over the phone $2100, not reduced fare actually full-priceAgent was very clear to assign row for both outbound and returnI've spent 6+ hours on the phone attempting to resolveOn hold repeatedly with supervisors and agents
We booked a flight with Justfly*** for $When we received our confirmation email, the departure date was incorrectWe contacted Justfly and were told that we would be charged an additional $1,to change our departure dateWhen we asked to speak to a supervisor, she told us that the website often times would default to the lowest price flight with a different date instead of the date I selectedShe also told us that our flight insurance would not cover the cost to change the dateWhen we told her that we just wanted the original date we selected when we made the reservation, she told us that we obviously were not frequent flyers and then stated that we were irresponsibleShe then disconnected the callThis company is a scamWe saved for months to be able to visit our family and this is the customer service we receivePlease beware
In March 2018, I purchased tickets, for myself & for of my children to travel from Chicago O'Hare International Airport to Najaf/Iraq for travel date on 6/20/We are all US citizens of Iraqi originWe were traveling with US passports, and I had an Iraqi I.Don me at the time of travel on 6/20/At the airport, I tried for hours to get to the flight and explained to Qatar Airways ground crew that I do not need a visa and will get it in Iraq upon arrival and by producing my Iraqi IDI did that in the past without issuesI even showed here prior visasQatar Airways agent insisted that I cannot get on the flightNo were in their policy stated that passenger cannot travel without visaI asked them to produce a document to prove their claim but they did notI asked them to reschedule the flight for the next available date since it is the carrierThey told me that I had to contact Justfly to do itThey classified this as NO SHOW when I was trying for over hours wi
Justfly*** severely failed to communicate very important information regarding the fact that my flight ticket had been cancelled! I called them and emailed them several times, and was assured several times, that my reservation was intact, meanwhile, it was cancelled, and I had to purchase a new last minute (very expensive) ticket at the airportJustfly has acted with a severe lack of professionalism, and severely misinformed the customer (me, in this case)My complaint is in regards to the misinformation, the general confusion I was met with, and the total lack of organisation and proper communicationMore details, in a nutshell: I had booked multiple flights with multiple airlines, through Justfly*** Due to airport issues in *** * missed one of my flightsI was never informed that when you miss one of your flights, you automatically are cancelled from the remainder of your booked flights (in my case, this is THREE prominent flights: Maseru to Johannesburg, Johannesburg
I needed to cancel a flight in doing so they charged $per ticket to do so but told me my remaining balance could be used toward future travelSo when I chose to book future travel they told me I needed to call in person and not book online so I could use my account balanceHowever , when I called the names needed for tickets were to hard for the representive to understand so she told me to book online so names would be correctly spelled and my account balance could be appliedSo low and behold when my credit card statement arrived the balance was not applied For a total of days and talking with four representives and a manager named "***" on phone for hours each I could not get them to credit my credit card , told me I had to book in person by phone , I told them I attempted and another rep told me to do online etcetc., basically they keep forwarding you to the next available rep ,give you conflicting information and you get so frustrated you just give upSo ,I guess I am out of over $because I don't feel they will ever give me my credit if I am stupid enough to ever book a ticket with JustFly*** again
I have purchased a flight on 11/29, and was unable to leave the state at timeI spoke with a representative Ian, in cancelations and as per Justfly website, paid the cancelation request of After payment of for round trip airfare, and was assured the cancelation request was processedThis occurred 11/As of today l, 12/13, I still have no resolutionI’ve spoken to multiple representatives, including supervisor in cancellations, DanielAs of 12/11, I was ensured that I would receive a call back the very next business day, 12/12, as billing was closed at the time of my follow up callToday, 12/13, after numerous attempts to reach supervisor Daniel with hopes of resolution, I was informed there still is no update on my refundI have followed up on several occasions and am told the cancelation request has failed to process and nothing anyone can doI am seeking the full refund of $issued back to my card as promised
It was a horrible experience with this siteMy brother was traveling to out of the country and unfortunately our elder brother passed away accidentally and we needed to change his reservationAs per the conversation with customer service representative I send them all the required documents within minutes to waive the changes feeAfter days of waiting when we did not hear anything back, I gave them a call for like times and sent the documents timesTheir response was like they can not process the request since they did not receive documentsI mean how can you don't receive it when I sent like times from different email ids to just make sure they receive itThey are just fraudWhen asked customer service representative to forward a call to higher authorities, she never transferred it and did not even give her name upon askingShe simply put our call on hold for minutes and we finally hang upThey are big fraudPlease don't book a ticket with themIt was such a nightmareBetter to pay a little extra and book directly with the flight
The company placed a hold on my account for $2,and wouldn't send anything to my bank stating that it was done in error even after I had the bank send them a written statement with the reference numbers to the hold on my account to verify that the hold truly was on my bank accountThe customer service reps talked in circles and it took multiple times and over an hour on hold to get to a managerThe manager, don't trust it was one, talked in the same circles and in the end I gave up and hung up because I got sick of hearing the same thing! Poor Customer service! Right now I'm not sure if they are going to charge my account the extra or if the hold will expire but to either of these happen I can't use my money due to their errorDon't trust companies that can't own their mistakes and help their customers made it right!! Lucky I can handle having that kind of money on hold or my bills wouldn't be getting paid and I would be getting fees!! I will be filing a compliant if justfly.com charges the $2,to my account as it was not authorized and I have fully paid them for the price of my tickets
I purchased an airline ticket from Justrfly***Later I had some family issues that arose that caused me to have to change my travel plansAfter contacting Justfly*** over the phone, I was informed that I could not change my ticket, but I could cancel my ticket and pay $to acquire $of airline creditI opted to do soAfter doing so, when I tried to use my airline credit I was told that I could only apply the credit towards the original flight locations and I could only change the datesIt was not to be used as credit towards other flights or locationsI could not use the credit how I saw fitI was not informed of this until after paying $And finally when I decided to actually use the credit under their context, they then informed me that I had to pay $fee just to use the $of creditThis was never discussed with me before acquiring the credit eitherThis all took place as a correspondence over the phone with their customer serviceI was basically coerced int
I Payed to cancel a flight to get flight creditI cant redeem the credit on a flight that I want to book it has to be specifically the same flightWhen making this decision the website fails to acknowledge this factYou have $in travel credit You currently have no flights booked, but you have a balance of $in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until July 17,
HelloMy most recent trip with JustFly was booked to Rome (personal) & Berlin (business) togetherI was traveling with a close friend for the Rome portion of the trip, and a week before our departure, her husband passed away very suddenlyShe obviously needed to cancel her trip and I did too in order to attend the funeral and help out with their small childrenI called JustFly on June and was on hold for nearly minutesWhen I finally got a representative on the phone, he explained that JustFly doesn't waive cancellation fees, even if it is because of the death of your travel companion's husbandI proceeded to cancel my flight and was told I'd be charged $At this point I'd spent nearly hours on the phone with JustFlyI still needed to get to Berlin a few days later for work, so I re-booked a new flight leaving a few days later to Berlin via JustFlyI thought this was all behind me until I received a phone call hours later telling me JustFly would now charge
the company advertised $round trip to orlando from cleveland round trip including taxes and fees per persontoatl price should have been $intead I was charged $I *** justfly with my complaint and after several calls and long waiting times while they conducted an investigation , I was told that my complaint was valid and that their agent overcharged meThen I was told they had to send along the findings to their finance department which would send me a check for the overcharge of $At first I was told by a supervisor named ***, on May8, 2017, to expect my refund in 15-daysA couple days before our flight I called again as I had not received the check and was told I had to wait business daysOn the evening before our trip departure June 7, I ckecked bags online with spirit airlines for $round tripWhen I received my bank statement it shows that justfly also charged me $for the bagsI've been trying to reach justfly but, onc
STAY AWAY FROM JUSTFL***!!! My mother went home from the hospital to receive hospice careI booked a flight to visit with her while she was still coherent but she declined so quickly that I had to go sooner or I wouldn't get to say Good-Bye! When I called to change my flight JustFl*** wanted to charge me an ADDITIONAL $or $800!! Justfly said that I had to cancel and re-book the flight for a $cancelation fee PLUS a $re-booking fee PLUS the additional cost of the new ticket which they would choose for me!! I would have been happy to just pay a re-booking fee for changing the flight but this was a SCAM during a very stressful time and they take advantage of that by keeping you on the phone for long periods of time just to wear you down I cut my losses and cancelled the flight completelyI did buy the cancellation insurance and CSA Travel Protection was just as bad! They wanted her Power of Attorney (my mom's grief stricken husband) to give permission for and provide documentation of doctor's treatment during the time she was home (which there was none)They did nothing for me but run out my days to file a claim!