I planned a trip to London to watch my best friend get marriedHis wife to be was in a car accident prior to the wedding and was killedHence the wedding was canceledI then canceled my flights to London and was told I had to pay $for the two tickets I canceled, but I would have a $1,credit with Justfly and I could use that credit anytime for a yearThere was no mention of having to go to the same destination and the same passengers when I use the creditIt will expire in JanI booked a flight to Florida for a project I'm working on...and there was no way to use the credit on line when I booked itI called the next day to let them know I had a credit and wanted to use that to pay for the Florida tripI was told, after talking with different Customer Service Reps from Justfly and was hung up on times, that I could not use the creditI could only use the credit to fly back to London and it had to be the same passengersAfter hearing this new rule, I canceled my trip to Florida with you, as I will not spend MORE money with you after reading all the horror stories here of people using JustflyI was then charge $for that cancellationSo now...I feel I'm out $1,450..with cancellation and the inability to use the credit I already haveMy only recourse is to let everyone I know how you do business and how much money you have taken from me aloneI find I am not alone with these issues
ON 9/6/16, I BOUGHT TICKETS FOR A FLIGHT FROM JUSTFLY*** FOR A DELTA AIRLINES FLIGHT FROM GHANA TO LONDONI CALLED THE COMPANY MULTIPLE TIMES BECAUSE I DID NOT RECEIVE MY ITINERARYWHEN I FINALLY RECEIVED IT, THE NAME ON THE TICKET WAS TRANSCRIBED WRONGI CALLED THEM TO CORRECT IT, AS THEY WERE AT FAULT FOR TRANSCRIBING IT WRONGTHEY TOLD ME THAT THERE WAS NOTHING THAT I COULD DO AND THAT I HAD TO CANCEL THE FLIGHT, PAY $CANCELLATION FEE, AND BUY A NEW TICKET, WHICH WOULD BE MUCH MORE EXPENSIVE, SINCE IT WOULD BE ON SHORT NOTICEBOTH CUSTOMER SERVICE REPS (*** AND HER SUPERVISOR ***) WERE UNPROFESSIONAL, UNEDUCATED, RUDE, AND INCOMPETENTI SPOKE TO A CUSTOMER SERVICE REPRESENTATIVE AT DELTA AIRLINES AND I WAS INFORMED THAT THE COMPANY PROBABLY TRANSCRIBES CUSTOMERS NAMES WRONG, SO THAT THEY CAN CHARGE A FEETHEY ALSO TOLD ME THAT NOTHING COULD BE DONEI CALLED THE DELTA CORPORATE OFFICE AND THEY WERE ABLE TO RESOLVE THE ISSUEI PAID A FEE TO DELTA TO CHANGE
a *** banner appeared in my email inboxi cannot get rid of it and cannot access my inbox with it therei read on their web page that they will bwe charging my bank accwith a $a month feehow do I get them to remove the banner and not take money out of my account? thank you*** ***
I would like to seek your help to obtain the full refund/billing adjustment on the unauthorized charge on my Capital One credit card amounting to $4,charged on November 10, On July my wife and myself booked our flights online to Justfly, a travel agency and paid our airfare accordingly using my Capital One credit cardOn November 10, I changed (not cancel) my departure date from December to November at Justfly website and Justfly charged me a $feeAnother charge by Justfly was posted on my Capital One card amounting to $4,I disputed this unauthorized charge and called/corresponded with the travel agency Justfly and Philippine Airlines customer serviceThe unauthorized charge was discussed to Capital Once customer service on November to Coleen, *** *** *** After explaining all the details to ColeenI was informed that no automatic reversal will be made as my claim will have to be investigated first which I understandI w
Travel tickets from StLouis to Paris, France purchased from ***Injury to wife caused us to cancel tripCanceled purchased tickets within hours of purchaseWe we given several fees on our credit card statement that did not appear on initial purchase invoiceThe list of fees are needed to submit to travel insurance for our cancelation claimContacted *** on September 27, requesting a detailed statement of fees from customer service representative GemaGema informed me that the statement would be emailed within hours of requestOn October 6, another request was made by emailing *** at ***I have not yet received the detailed invoice from ***
I booked my return tickets to India (Air India airlines) through justfly*** on 07/18/for $But on 11/30/I was informed from airlines that the scheduled was changed for the flight, but the new schedule was not feasible for me so I cancelled the flight and due to Airline initiated changes, I was eligible for full refund, the Airlines accepted my desire to cancel and approved to give me full refund and just fly customer service told me that I will get the full refund within weekBut today is 3/4/( weeks since full refund accepted) and still I have not received my refundI have called justfly customer service about times last month but every time they are giving me excuse that Air India is not giving them email response to sanction refund, but I contacted Air India and they said that to sanction refund justfly*** only requires waiver code which they have already given to just fly and can also give it again if they callBut Justfly customer service are not ready
Last night I was booking a flight to be with my mom during her chemotherapy treatmentI was on the last page putting in my CC information and it asked to make sure all the dates etc were correctThey were so I hit submitOnly when the confirmation came up the dates of my flight were completely differentI immediately got on the phone with them (literally within minutes) and was told it would be a cancellation feeAfter breaking down in tears, because to be frank the plane ticket is stretching our finances so adding certainly did not helpI was given "a deal" of and was told I would receive a refund in TWO TO TEN daysWhich of course puts us in a terrible position because I had to then buy ANOTHER plane ticket, which we certainly can not afford to do at this timeAt first, I chalked the mistake up to stress and thought that I just read the dates wrong, only I KNEW I didn'tSo this morning I decided to look up my history and low and behold the dates were the
I started flying recently after a divorce because I had more freedom and happened to have found JustFlyI thought it was easy to use, hassle free, user friendly - until I needed to CHANGE my ticketThey charged me $- back in November to change my ticket AND then got the change dates wrongI made follow up calls and told them to LISTEN to the recordings of the exchanges - I am saying clearly in them the FIFTH, NOT the SIXTH, numerous timesEach follow up call to correct their mistake -- they told me 'it's being reviewed' and to 'call back'Today I called to CX my flight, I had an emergency come upI was on hold for minutes while they 'reviewed my CONTRACT and then called ALASKA to see what could be done'After minutes I was informed my ticket was NON refundable AND they can not issue a credit for another flightNot a partial credit, not ANY creditGreat $down the drainI will NEVER EVER EVER use JustFly again! Not worth this headache
I booked a flight from Detroit to England in February with Justfly and everything started off fineThen I went to England in June, I was supposed to come back August 28th but then I actually needed to come back a little sooner, so I contacted Justfly and this is where the problems startedI spoke to a representative on the phone and after an excessive hold time, she quoted me a price to change the dates over, so I agreed and she told me I would receive an email confirmation within hoursWell I did not receive one so I called back and after being on hold while the agent looked into the matter, I was then cut offSo I called back and after being on hold for hour and minutes, I was told that everything had gone through and I would be charged for the changeSo I thought the matter was dealt with, however the next day I then received an email telling me that there was a problem and the change had not been madeSo I called back and after being put on hold was cut off againSo
I booked a flight through *** and was given a confirmation number and itineraryWhen I went to check in online there was an error so I checked in at the airport before my flight, but when I tried to check in I was told that there was no reservation with my name on it, and when I showed her my confirmation number the attendant was just as confused as I was that nothing was showing up! She said my only option was to call justfly directly or buy a new ticket (for twice the price! Plus a $fee for buying at the airport!)I tried calling justfly but was literally on hold for minutes, and realized I was now going to miss my flight if I didn't get the ticket so I just ended up buying oneIt's been over an hour and I am still on hold.., I have a screen shot of the confirmation from justfly and the charges to my card if you need proof I would be happy to email themOf course, I never received any notification from justfly that this reservation never went through
Due to recent earthquakes, I was forced to cancel two plane tickets to Mexico City for the last weekend of September A friend and I were going to visit her home but her parents advised us not to come because of how bad things wereI called Justfly and talked to them about my situation and I was told that if I cancelled, It would cost me an additional $($per ticket) because I would be filing and a claimThey also told me that the claim would reimburse me for this feeUnfortunately, my claim was denied by the insurance company and now I'm down not only the $for the tickets but an extra $on top of thatI called Justfly just a few moments ago and they said that the they would not refund me the cancellation feeI asked for a supervisor for further explanation and she explained that they don't issue refunds and it's at the customers own risk to file a claimI explained to her that this was the first time I had heard this and that I was advised by a justly to proce
The first week of February I bought tickets to Milwaukee, from Newark, since they have a "policy" of free of charges if you cancel it within the first hoursI decided to give them a try (first and last one) we decided to drive so we could save some money, so I went ahead and canceled the reservation within the first hour
I got the confirmation e-mail, checked my credit card the next day nothing was charged, about a week after that, I checked my account again and to my surprise they made different charges for $which was pretty weird (they should make a one $601.20) calls started, the airline says they never got that reservation made, is not even on their system! Called several times to their 1-and telling me over and over they will reimburse the moneyToday, I called one more time and they blatantly asked me to file a dispute with my bankSTAY AWAY FROM THIS "COMPANY" is a proven SCAM!!!
I had to cancel a flight to PR because of the Hurricane Maria I was leaving on 10/17/and returning on 10/27/I bought tickets for the amount of $dollars on economyIf I go and make a new booking for Feb 13, returning on March 1, justfly*** states that it costs $If I want to use the credit they gave me for $for the same flight and airline then the tickets are $I do not understand why if it is the same flight number all the way from MCI to SJU and return on economy why it costs $700+ if try to use the credit compared to $without the creditI do believe there is foul play and I would like it checkedOn top of the tickets price discrepancy compared to using the credit and not using it they charged me $to cancel the tickets that based on the material presented on the website seems they will take from the $that I already paidBut, no they charged my credit card an additional $dollars making the transaction a total of $
I purchased two tickets onlineOnce it confirmed, the purchase Justfly's webpage changed and the price and the return date changedI called within seconds and they refused to apologize, or change or cancelIt was within seconds not evenThe customer service was terrible and did nto help and it costed me I feel that this is a scam just to take your money
Beware of this web based***pany and their made up rules and policiesTrying to save some money I decided to try themFirst and last time using Justfly***A mistake on a booking date costed me thousand dollarsTheir cancellation fees are outrageous,then they will pocket your money using a***bination of Airline policies and justfly made up rules making impossible to refund or use whatever is left from the money they ripped off you
Customer service agents are the worse, poor knowledge of their policies, long waiting times on the phone (2+ hours), they don't give solutions at all and you barely understand their terrible English accent
Last July 14, I purchased round trip tickets from JFK to Venice thru Justfly*** and the airline is Air BerlinOn September 24, I got an email from Justfly asking me to contact them or the airline regarding some changes in my itineraryI attempted to contact AirBerlin but I always get a busy signal so I called Justfly and spent hours with their representative who was trying to help me get a return flight to JFK because apparently all flights were cancelledShe told me to wait for 48-72hrs and someone will call from their support when I will have my flight confirmedBut I was already getting anxious as the date of our travel is getting closer (10/5/2017) My anxiety level is getting worse as the day go by and I've been having sleepless nights worrying about our flightsYesterday, Saturday I spent almost all day calling Justly and talking to their representative and asking them for help; then they finally told me that Air Berlin declared bankruptcy back in August 14,
I booked my flight with this company and I noticed a couple weeks later that my dates were backwards I was flying into my home city from my destination and leaving from my home city returning to my destination It is possible that I booked it wrong but I don't believe soNever the less, when I contacted them to change the flight to the correct dates they wanted to charge me an additional $which I thought I would get a credit for the original $(give or take, just rounding the numbers) I was fine paying an extra $for the mistake but they said it was in addition to So my original $dollar flight would end up costing $1, Talking to to a very helpful representative from the Revdex.com, he recommended I contact the actual airline It made sense and was a great idea They were able to cancel the incorrect flight and book me on the correct one only having to pay a fraction of what JustFly wanted to charge me The additional cost for me was around $300, not $ I understand that I have to pay fees and make up the cost difference of the flights I just think that more than double is a bit excessive I do want to say that everyone I spoke to at JetBlue was very helpful and extremely nice I should have checking into JustFly before using them I do not recommend them for booking flights
Tickets for a round trip flight on Delta to StMaarten purchased through Justfly*** on Ausust 8, Total price $Flight was cancelled due to Hurricane Irma in SeptemberCalled Justfly on September 12th but told October tickets could not be handled until after 09/30/Called back on Oct4th and told by repI would receive a full refund to my credit cardA week later received an e-mail giving me different informationI was told $would be deducted as an airline fee for cancelling my trip and $would be charged by Justfly as a modification fee for cancelling my flightI was told by a supervisor, ***, at Justfly that the airlines had not cancelled the flight into StMaarten on the 7th but a check with Delta advised the flight was cancelledI made calls to Justfly and was given different information by each person and on 10/21/the representative hung up on me when I asked to speak with a supervisor
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree*** *** *** *** are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to *** I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a *** emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
On december 25th we bought a flight ticket from Toronto to new york, but when we got the email it was from new york to toronto, we checked the email before the flight date and called the agency regarding the mistake and they told us they cannot do anything about it but to cancel the ticketWe had to pay $fee to cancel it and that way we were going to get a flight credit of the amount we previously paid for our flightA total value of I canceled the ticket from their website where it did not say anything about not being able to change the destination or city of originit says that the flight credit can be use to buy any new flights and after I canceled the ticket and got the creditthey told me I cannot use that credit to buy a new flight from Toronto to new york but that I have to buy one from the original destination also there was no agreement nor written words in the website regarding any extra fee to use my own flight creditWhen I was checking a regular flight it
I planned a trip to London to watch my best friend get marriedHis wife to be was in a car accident prior to the wedding and was killedHence the wedding was canceledI then canceled my flights to London and was told I had to pay $for the two tickets I canceled, but I would have a $1,credit with Justfly and I could use that credit anytime for a yearThere was no mention of having to go to the same destination and the same passengers when I use the creditIt will expire in JanI booked a flight to Florida for a project I'm working on...and there was no way to use the credit on line when I booked itI called the next day to let them know I had a credit and wanted to use that to pay for the Florida tripI was told, after talking with different Customer Service Reps from Justfly and was hung up on times, that I could not use the creditI could only use the credit to fly back to London and it had to be the same passengersAfter hearing this new rule, I canceled my trip to Florida with you, as I will not spend MORE money with you after reading all the horror stories here of people using JustflyI was then charge $for that cancellationSo now...I feel I'm out $1,450..with cancellation and the inability to use the credit I already haveMy only recourse is to let everyone I know how you do business and how much money you have taken from me aloneI find I am not alone with these issues
ON 9/6/16, I BOUGHT TICKETS FOR A FLIGHT FROM JUSTFLY*** FOR A DELTA AIRLINES FLIGHT FROM GHANA TO LONDONI CALLED THE COMPANY MULTIPLE TIMES BECAUSE I DID NOT RECEIVE MY ITINERARYWHEN I FINALLY RECEIVED IT, THE NAME ON THE TICKET WAS TRANSCRIBED WRONGI CALLED THEM TO CORRECT IT, AS THEY WERE AT FAULT FOR TRANSCRIBING IT WRONGTHEY TOLD ME THAT THERE WAS NOTHING THAT I COULD DO AND THAT I HAD TO CANCEL THE FLIGHT, PAY $CANCELLATION FEE, AND BUY A NEW TICKET, WHICH WOULD BE MUCH MORE EXPENSIVE, SINCE IT WOULD BE ON SHORT NOTICEBOTH CUSTOMER SERVICE REPS (*** AND HER SUPERVISOR ***) WERE UNPROFESSIONAL, UNEDUCATED, RUDE, AND INCOMPETENTI SPOKE TO A CUSTOMER SERVICE REPRESENTATIVE AT DELTA AIRLINES AND I WAS INFORMED THAT THE COMPANY PROBABLY TRANSCRIBES CUSTOMERS NAMES WRONG, SO THAT THEY CAN CHARGE A FEETHEY ALSO TOLD ME THAT NOTHING COULD BE DONEI CALLED THE DELTA CORPORATE OFFICE AND THEY WERE ABLE TO RESOLVE THE ISSUEI PAID A FEE TO DELTA TO CHANGE
a *** banner appeared in my email inboxi cannot get rid of it and cannot access my inbox with it therei read on their web page that they will bwe charging my bank accwith a $a month feehow do I get them to remove the banner and not take money out of my account? thank you*** ***
I would like to seek your help to obtain the full refund/billing adjustment on the unauthorized charge on my Capital One credit card amounting to $4,charged on November 10, On July my wife and myself booked our flights online to Justfly, a travel agency and paid our airfare accordingly using my Capital One credit cardOn November 10, I changed (not cancel) my departure date from December to November at Justfly website and Justfly charged me a $feeAnother charge by Justfly was posted on my Capital One card amounting to $4,I disputed this unauthorized charge and called/corresponded with the travel agency Justfly and Philippine Airlines customer serviceThe unauthorized charge was discussed to Capital Once customer service on November to Coleen, *** *** *** After explaining all the details to ColeenI was informed that no automatic reversal will be made as my claim will have to be investigated first which I understandI w
Travel tickets from StLouis to Paris, France purchased from ***Injury to wife caused us to cancel tripCanceled purchased tickets within hours of purchaseWe we given several fees on our credit card statement that did not appear on initial purchase invoiceThe list of fees are needed to submit to travel insurance for our cancelation claimContacted *** on September 27, requesting a detailed statement of fees from customer service representative GemaGema informed me that the statement would be emailed within hours of requestOn October 6, another request was made by emailing *** at ***I have not yet received the detailed invoice from ***
I booked my return tickets to India (Air India airlines) through justfly*** on 07/18/for $But on 11/30/I was informed from airlines that the scheduled was changed for the flight, but the new schedule was not feasible for me so I cancelled the flight and due to Airline initiated changes, I was eligible for full refund, the Airlines accepted my desire to cancel and approved to give me full refund and just fly customer service told me that I will get the full refund within weekBut today is 3/4/( weeks since full refund accepted) and still I have not received my refundI have called justfly customer service about times last month but every time they are giving me excuse that Air India is not giving them email response to sanction refund, but I contacted Air India and they said that to sanction refund justfly*** only requires waiver code which they have already given to just fly and can also give it again if they callBut Justfly customer service are not ready
Last night I was booking a flight to be with my mom during her chemotherapy treatmentI was on the last page putting in my CC information and it asked to make sure all the dates etc were correctThey were so I hit submitOnly when the confirmation came up the dates of my flight were completely differentI immediately got on the phone with them (literally within minutes) and was told it would be a cancellation feeAfter breaking down in tears, because to be frank the plane ticket is stretching our finances so adding certainly did not helpI was given "a deal" of and was told I would receive a refund in TWO TO TEN daysWhich of course puts us in a terrible position because I had to then buy ANOTHER plane ticket, which we certainly can not afford to do at this timeAt first, I chalked the mistake up to stress and thought that I just read the dates wrong, only I KNEW I didn'tSo this morning I decided to look up my history and low and behold the dates were the
I started flying recently after a divorce because I had more freedom and happened to have found JustFlyI thought it was easy to use, hassle free, user friendly - until I needed to CHANGE my ticketThey charged me $- back in November to change my ticket AND then got the change dates wrongI made follow up calls and told them to LISTEN to the recordings of the exchanges - I am saying clearly in them the FIFTH, NOT the SIXTH, numerous timesEach follow up call to correct their mistake -- they told me 'it's being reviewed' and to 'call back'Today I called to CX my flight, I had an emergency come upI was on hold for minutes while they 'reviewed my CONTRACT and then called ALASKA to see what could be done'After minutes I was informed my ticket was NON refundable AND they can not issue a credit for another flightNot a partial credit, not ANY creditGreat $down the drainI will NEVER EVER EVER use JustFly again! Not worth this headache
I booked a flight from Detroit to England in February with Justfly and everything started off fineThen I went to England in June, I was supposed to come back August 28th but then I actually needed to come back a little sooner, so I contacted Justfly and this is where the problems startedI spoke to a representative on the phone and after an excessive hold time, she quoted me a price to change the dates over, so I agreed and she told me I would receive an email confirmation within hoursWell I did not receive one so I called back and after being on hold while the agent looked into the matter, I was then cut offSo I called back and after being on hold for hour and minutes, I was told that everything had gone through and I would be charged for the changeSo I thought the matter was dealt with, however the next day I then received an email telling me that there was a problem and the change had not been madeSo I called back and after being put on hold was cut off againSo
I booked a flight through *** and was given a confirmation number and itineraryWhen I went to check in online there was an error so I checked in at the airport before my flight, but when I tried to check in I was told that there was no reservation with my name on it, and when I showed her my confirmation number the attendant was just as confused as I was that nothing was showing up! She said my only option was to call justfly directly or buy a new ticket (for twice the price! Plus a $fee for buying at the airport!)I tried calling justfly but was literally on hold for minutes, and realized I was now going to miss my flight if I didn't get the ticket so I just ended up buying oneIt's been over an hour and I am still on hold.., I have a screen shot of the confirmation from justfly and the charges to my card if you need proof I would be happy to email themOf course, I never received any notification from justfly that this reservation never went through
Due to recent earthquakes, I was forced to cancel two plane tickets to Mexico City for the last weekend of September A friend and I were going to visit her home but her parents advised us not to come because of how bad things wereI called Justfly and talked to them about my situation and I was told that if I cancelled, It would cost me an additional $($per ticket) because I would be filing and a claimThey also told me that the claim would reimburse me for this feeUnfortunately, my claim was denied by the insurance company and now I'm down not only the $for the tickets but an extra $on top of thatI called Justfly just a few moments ago and they said that the they would not refund me the cancellation feeI asked for a supervisor for further explanation and she explained that they don't issue refunds and it's at the customers own risk to file a claimI explained to her that this was the first time I had heard this and that I was advised by a justly to proce
The first week of February I bought tickets to Milwaukee, from Newark, since they have a "policy" of free of charges if you cancel it within the first hoursI decided to give them a try (first and last one) we decided to drive so we could save some money, so I went ahead and canceled the reservation within the first hour
I got the confirmation e-mail, checked my credit card the next day nothing was charged, about a week after that, I checked my account again and to my surprise they made different charges for $which was pretty weird (they should make a one $601.20) calls started, the airline says they never got that reservation made, is not even on their system! Called several times to their 1-and telling me over and over they will reimburse the moneyToday, I called one more time and they blatantly asked me to file a dispute with my bankSTAY AWAY FROM THIS "COMPANY" is a proven SCAM!!!
I had to cancel a flight to PR because of the Hurricane Maria I was leaving on 10/17/and returning on 10/27/I bought tickets for the amount of $dollars on economyIf I go and make a new booking for Feb 13, returning on March 1, justfly*** states that it costs $If I want to use the credit they gave me for $for the same flight and airline then the tickets are $I do not understand why if it is the same flight number all the way from MCI to SJU and return on economy why it costs $700+ if try to use the credit compared to $without the creditI do believe there is foul play and I would like it checkedOn top of the tickets price discrepancy compared to using the credit and not using it they charged me $to cancel the tickets that based on the material presented on the website seems they will take from the $that I already paidBut, no they charged my credit card an additional $dollars making the transaction a total of $
I purchased two tickets onlineOnce it confirmed, the purchase Justfly's webpage changed and the price and the return date changedI called within seconds and they refused to apologize, or change or cancelIt was within seconds not evenThe customer service was terrible and did nto help and it costed me I feel that this is a scam just to take your money
Beware of this web based***pany and their made up rules and policiesTrying to save some money I decided to try themFirst and last time using Justfly***A mistake on a booking date costed me thousand dollarsTheir cancellation fees are outrageous,then they will pocket your money using a***bination of Airline policies and justfly made up rules making impossible to refund or use whatever is left from the money they ripped off you
Customer service agents are the worse, poor knowledge of their policies, long waiting times on the phone (2+ hours), they don't give solutions at all and you barely understand their terrible English accent
Last July 14, I purchased round trip tickets from JFK to Venice thru Justfly*** and the airline is Air BerlinOn September 24, I got an email from Justfly asking me to contact them or the airline regarding some changes in my itineraryI attempted to contact AirBerlin but I always get a busy signal so I called Justfly and spent hours with their representative who was trying to help me get a return flight to JFK because apparently all flights were cancelledShe told me to wait for 48-72hrs and someone will call from their support when I will have my flight confirmedBut I was already getting anxious as the date of our travel is getting closer (10/5/2017) My anxiety level is getting worse as the day go by and I've been having sleepless nights worrying about our flightsYesterday, Saturday I spent almost all day calling Justly and talking to their representative and asking them for help; then they finally told me that Air Berlin declared bankruptcy back in August 14,
I booked my flight with this company and I noticed a couple weeks later that my dates were backwards I was flying into my home city from my destination and leaving from my home city returning to my destination It is possible that I booked it wrong but I don't believe soNever the less, when I contacted them to change the flight to the correct dates they wanted to charge me an additional $which I thought I would get a credit for the original $(give or take, just rounding the numbers) I was fine paying an extra $for the mistake but they said it was in addition to So my original $dollar flight would end up costing $1, Talking to to a very helpful representative from the Revdex.com, he recommended I contact the actual airline It made sense and was a great idea They were able to cancel the incorrect flight and book me on the correct one only having to pay a fraction of what JustFly wanted to charge me The additional cost for me was around $300, not $ I understand that I have to pay fees and make up the cost difference of the flights I just think that more than double is a bit excessive I do want to say that everyone I spoke to at JetBlue was very helpful and extremely nice I should have checking into JustFly before using them I do not recommend them for booking flights
Tickets for a round trip flight on Delta to StMaarten purchased through Justfly*** on Ausust 8, Total price $Flight was cancelled due to Hurricane Irma in SeptemberCalled Justfly on September 12th but told October tickets could not be handled until after 09/30/Called back on Oct4th and told by repI would receive a full refund to my credit cardA week later received an e-mail giving me different informationI was told $would be deducted as an airline fee for cancelling my trip and $would be charged by Justfly as a modification fee for cancelling my flightI was told by a supervisor, ***, at Justfly that the airlines had not cancelled the flight into StMaarten on the 7th but a check with Delta advised the flight was cancelledI made calls to Justfly and was given different information by each person and on 10/21/the representative hung up on me when I asked to speak with a supervisor
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree*** *** *** *** are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to *** I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a *** emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
On december 25th we bought a flight ticket from Toronto to new york, but when we got the email it was from new york to toronto, we checked the email before the flight date and called the agency regarding the mistake and they told us they cannot do anything about it but to cancel the ticketWe had to pay $fee to cancel it and that way we were going to get a flight credit of the amount we previously paid for our flightA total value of I canceled the ticket from their website where it did not say anything about not being able to change the destination or city of originit says that the flight credit can be use to buy any new flights and after I canceled the ticket and got the creditthey told me I cannot use that credit to buy a new flight from Toronto to new york but that I have to buy one from the original destination also there was no agreement nor written words in the website regarding any extra fee to use my own flight creditWhen I was checking a regular flight it