-On November 2016, I booked myself and my child international flights departing July I completed this reservation with JustFly*** in the amount of $1,574.82- -On April 2017, I recognized there was an error regarding my child's last name on the ticketI immediately contacted the airline, Austrian Air, who stated that the name could be changed however I would need to provide my child's passport information as well as contacting the travel agent, which is JustFly***- -After I spoke with Austrian Air on April 2017, I contacted JustFly*** by phone, requesting the correction of my child's name in that I was willing to cooperate and provide all necessary documents to complete the correctionThe JustFly customer service representative insured me that it would be "very difficult" to correct the name and continually suggested that I cancel my flight and purchase a new oneI became persistence, and repeatedly asked the representative to provide any and all outlets (working w
I was using*** & after I click purchase, I was pushed to a congratulatory website from JustFly***But when the military decided to push me forward to a combat zone, I had to cancel my wife's ticket to rendezvous with meI reluctantly paid $cancellation fee to retain $ticketBut when I tried to rebook, JustFly.com required the same route & did not have any available flights for that entire week using that credit despite me trying to book a month outYet their roundtrip availability was very present when I tried to book earlierHold times ranged from minutes to over an hour & each rep kept trying to transfer me to customer service even though they supposedly were customer serviceThe last rep that I talked to told me to hold for a supervisor & hung up on meThis website is a scam!!!
I have booked two return ticket using Justfly*** websiteMy return flight from AMD to EWR on March was cancelled due to attacked happened in BrusselsThe Jet Airways did not give us any other options to fly back to USAThey said they will refund return flight ticketI have contacted jet airways and they said they have marked both the ticket for full refund and you should contact your original travel agent (just fly) to get refundI have contacted just fly multiple times and each time I was assured that they have sent email to jet airways for refund but there is no replyHowever, jet airways have already marked and issued full refund to just flySo just fly is not releasing my refundMy name* *** *** Just Fly Booking Number : *** Jet Airways Record locator : *** Ticket #*** & *** Please help me get my refundThank You*** ***
I booked round trip flights and the dates are wrongThe dates I selected are not what the confirmation showsShould be from Oct leaving NYC to Lisbon, PortugalLeave Lisbon Oct to BARCELONA, Spain and return 10/to NYCThe reservation has us leaving Lisbon on the 10thAfter numerous calls since January I have been unsuccessful in getting this company to fix the issue They have even promised to call me back with a resolution Manu times and havent and now they asked me to submit a claim with my travel I esurance to resolve the issueThis is why I have no choice but to file this complaint
Very poor customer service practicesRequired a change to a reservation booked online and contacted customer service within hours of receiving my confirmation not actual booking timeAgents have little customer service skills and even less authority to resolve client issuesAfter long hold times I was told a supervisor would return my call within hourshours later I was forced to finally attempt to reach out again for a supervisor to resolve my issuesIn the meantime I rebooked my flights to avoid price or availability changes Katie reluctantly refunded my flights but forced me to pay an additional change fee or threatened to leave the reservation as bookedI regret having had rebooted my flights with them and I certainly will never offer them future business and recommend no one else should eitherKnowing the travel industry there are so many other reputable businesses you should consider firstCAUTION BEFORE YOU BOOK!!!!
***
Advertised in bold writing on their website:"Extended Cancellation Policy - You always have the option to cancel within hours of purchase without JustFly's standard cancellation fee!" In fine print, you learn that you only have the option to cancel within hours if you purchase the extended cancellation policy which costs $per passengerThis is an intentionally misleading advertisementAll airlines have free cancellations within hours (a legal requirement) therefore the hour cancellation period is the industry standard (hardly extended)Justfly requires additional payment for a policy that they imply through their marketing language is included in their servicesVery unethical practiceWhile booking a flight through their site, the dates for the flights were unintentionally changedAfter completing the booking, the date change was noticedWhen we called to rebook and/or cancel the flights within the hour period, customer service was extremely unhelpful with long
I received an announcement newletter from klm through justfly thats nigerian do not require a visa to transit canada but I called the embassy and they said I doI tried to make a reservation but did not enter my security cvv number but my debit card was charged anyway so I decided to call and upon cancellation, they said the charges total $when I only paid $for the ticketsI was misinformed and pretty much being forced to stay with the purchaseIts unfairI tried calling klm and they said they cant do anything because it was purchased through justfly.com and when I provided my reservation number, it wasnt even my name on the ticket until I told them myselfI called justfly on the numbers I could find,put on hold for at least 60minutes each day following but they couldnt help me
I purchased a ticket through Just fly.com to travel from Omaha to TorontoUnfortunately I was late getting to the airport because of a sudden death in the familyI pleaded my case with the just fly and they are refusing to give me my money back or give me any time of creditThey are stating that they have nothing to do with it and I need to contact the airlines involved which are *** *** *** ***I am a college student and I work hard for my money and for them not help me or offer me a refund or a future credit is a huge slap to the faceBusiness should not be done this way
Total ineptness of everyone I spoke toI literally couldn't understand the foreign rep on the phoneI ended up having to book my own flight and hotelAnd then, thankfully something I noticed yesterday, the rep had my name spelled wrong on the airline ticket and hotel reservationI contacted Justfly*** to have it corrected and the rep, again in a foreign land [Why does these companies all overseas offices to hire reps you cannot understand?] simply wouldn't admit their rep was in errorI kept spelling my name for herFinally, after speaking to quite a crass supervisor, who really couldn't be bothered, I was given an address to e-mail ID to for they could reissue the ticket with British Air
I bought a ticket to Nicaragua from Justfly*** along with the flight insurance in case anything happenedAfter monitoring the news and political landscape of Nicaragua the country ended up on our government's do not fly listI filed a claim with the insurance (CSA) and they denied it because it was not a "terrorist" situationThe day I called to dispute this claim more people and a baby were shot and killed in Managua, the city I was supposed to fly intoI had also talked to a friend who's wife's family is from Managua and they said that the Nicaraguan government had recently asked the family to use their home for a vantage point and when the family didn't let them the government lit their house fire and burned it down with the family insideI explained all of this to the insurance company but they still didn't find this good enough reason to give my money backTherefore, making the insurance on the ticket I purchased pointlessI called the Copa airline directly and they were
I paid $for the ability to select my seat assignment, but they did not tell me that I needed to call the airline hours in advance in order to use itWhen I called customer service, it took minutes for them to tell me they could not refund meWhen I asked for a superviser, they said I would have to wait over minutes
Justfly*** did not clearly articulate that they charge a $change fee when I booked the flight over the phoneAt no time during the call did the agent tell me that they charge an administrative change fee of $on top of any airline change feesI have a recording of the call where the agent just states "change fees apply." Most prudent individuals would believe that *AIRLINE* change fees applyNot travel agent
I write with great disappointment of the recent treatment of Justfly company towards our situationMy husband and I are American citizens who purchased two tickets through this agency to go and visit our family in a different countryTrip was scheduled for late Jun 2017, but on May 2017, we were informed that my father-in-law had passed awayThis prompted us to contact justfly.com and change my husband's reservation to travel immediately and be able to see his father one last time before he was buriedUpon request, we provided the original death certificate, the doctor's confirmation, and the proof of relationshipWe were told by "justfly" to wait for the approval which happened hours laterBut in addition to that they asked us to wait for the airline approval and they said that might take up to hoursWe asked if they could issue a new ticket while waiting, they said that we had to pay $in addition to the price of the new ticket just for applicable fines; and that d
I bought a ticket for a flight in mid November from JustFly***I received an email confirmation, and didn't think much of itI then had to provide proof that I was leaving the country, about a month laterI used my confirmation number to print out my itinerary to no availI even went on Delta's website to look up my flight number and last nameI was not on the flightI spent around dollars, and ended up having to buy ANOTHER place ticket, not from JustFly***, obviously
I booked my flight with JustFly*** in April from LAX to YVR departing Novand returning Novwith booking number ***The problem came about during the return flightOur return flight which has booking number of *** was scheduled for 8:pm to depart VancouverIt was not until my family of tried to check in hrs that we found out that the flight was changed to 2:departureThere was no email notification or phone call from JustFly concerning this changeBecause of this change, we were not able to make the return flight causing us to incur an additional hotel night in VancouverMy family and I had two separate bookings and spent close to two hours separately with a representative from this companyThis is ridiculous business practiceI have seen other complaints from different consumers regarding this company that I wish I had seen before, this company is a total scamThe representatives are incompetent and was unable to handle issues quickly
My son is a active member of the AirforceI purchased a ticket through Justfly.com and he had to cancel due an order.I called to cancel so they charged me dollars and I was told if he used the same airline for future travel he would get a credit of the amount of his ticketWhen I called for the third time about my cancelation email they told me he would have a charge of for rebookingSo they took his plus more dollars to then tell me he owes another 200.00.This is a rip off and they don't honor the military at all.I am so done with them.Please be careful
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee,
but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is ***
The Custom Service at Justfly*** have lied to my wife and me repeatedly over the phoneThey will tell me one thing and then I will call back a day later and they will tell me something entirely differentMy wife and I purchased a ticket and then due to complications with our pregnancy, are unable to flyTherefor, we submitted a doctor's note with the medical information, including the Dr.'s license number and were told we would be receiving a refund, but have not received any confirmation in writing and have not received any confirmation that the flight has been canceledIn addition, when the rep told us we would be receiving a refund over the phone, and we asked for an email confirmation, she refusedI'm concerned that their actions are deceitful and they will continue to mislead other's unless there are consequences for their dishonestyAll we wanted, was to be refunded for our trip
I had bought a ticket from chest fly to fly from San Jose California to Los Angeles I had to cancel that flight so they gave me $credit so I want to rebook the flight from Baltimore to San Jose California and they're giving me all kind of problems trying to get this done and I'm just having a the worst day of my life with him so I just need some kind of help everytime I get somebody on the line they transfer me to a another phone and the phone rings about times and then turns off and then you on the phone I've been on the phone with them for about hours and it's just unbelievable just unbelievable and the last time I talked with *** she said well I have to check back with my supervisor who I wanted to speak to call us back and four hours which means I got to be on the phone again call and trying to reach them please help
JustFly sold airline tickets with guaranteed seat assignment but the tickets require additional charge per seat per leg for assignment in advanceThe airline says to talk with travel agent, JustFly says now that it is just a seat request and not an assignmentThe sale was over the phone $2100, not reduced fare actually full-priceAgent was very clear to assign row for both outbound and returnI've spent 6+ hours on the phone attempting to resolveOn hold repeatedly with supervisors and agents
-On November 2016, I booked myself and my child international flights departing July I completed this reservation with JustFly*** in the amount of $1,574.82- -On April 2017, I recognized there was an error regarding my child's last name on the ticketI immediately contacted the airline, Austrian Air, who stated that the name could be changed however I would need to provide my child's passport information as well as contacting the travel agent, which is JustFly***- -After I spoke with Austrian Air on April 2017, I contacted JustFly*** by phone, requesting the correction of my child's name in that I was willing to cooperate and provide all necessary documents to complete the correctionThe JustFly customer service representative insured me that it would be "very difficult" to correct the name and continually suggested that I cancel my flight and purchase a new oneI became persistence, and repeatedly asked the representative to provide any and all outlets (working w
I was using*** & after I click purchase, I was pushed to a congratulatory website from JustFly***But when the military decided to push me forward to a combat zone, I had to cancel my wife's ticket to rendezvous with meI reluctantly paid $cancellation fee to retain $ticketBut when I tried to rebook, JustFly.com required the same route & did not have any available flights for that entire week using that credit despite me trying to book a month outYet their roundtrip availability was very present when I tried to book earlierHold times ranged from minutes to over an hour & each rep kept trying to transfer me to customer service even though they supposedly were customer serviceThe last rep that I talked to told me to hold for a supervisor & hung up on meThis website is a scam!!!
I have booked two return ticket using Justfly*** websiteMy return flight from AMD to EWR on March was cancelled due to attacked happened in BrusselsThe Jet Airways did not give us any other options to fly back to USAThey said they will refund return flight ticketI have contacted jet airways and they said they have marked both the ticket for full refund and you should contact your original travel agent (just fly) to get refundI have contacted just fly multiple times and each time I was assured that they have sent email to jet airways for refund but there is no replyHowever, jet airways have already marked and issued full refund to just flySo just fly is not releasing my refundMy name* *** *** Just Fly Booking Number : *** Jet Airways Record locator : *** Ticket #*** & *** Please help me get my refundThank You*** ***
I booked round trip flights and the dates are wrongThe dates I selected are not what the confirmation showsShould be from Oct leaving NYC to Lisbon, PortugalLeave Lisbon Oct to BARCELONA, Spain and return 10/to NYCThe reservation has us leaving Lisbon on the 10thAfter numerous calls since January I have been unsuccessful in getting this company to fix the issue They have even promised to call me back with a resolution Manu times and havent and now they asked me to submit a claim with my travel I esurance to resolve the issueThis is why I have no choice but to file this complaint
Very poor customer service practicesRequired a change to a reservation booked online and contacted customer service within hours of receiving my confirmation not actual booking timeAgents have little customer service skills and even less authority to resolve client issuesAfter long hold times I was told a supervisor would return my call within hourshours later I was forced to finally attempt to reach out again for a supervisor to resolve my issuesIn the meantime I rebooked my flights to avoid price or availability changes Katie reluctantly refunded my flights but forced me to pay an additional change fee or threatened to leave the reservation as bookedI regret having had rebooted my flights with them and I certainly will never offer them future business and recommend no one else should eitherKnowing the travel industry there are so many other reputable businesses you should consider firstCAUTION BEFORE YOU BOOK!!!!
***
Advertised in bold writing on their website:"Extended Cancellation Policy - You always have the option to cancel within hours of purchase without JustFly's standard cancellation fee!" In fine print, you learn that you only have the option to cancel within hours if you purchase the extended cancellation policy which costs $per passengerThis is an intentionally misleading advertisementAll airlines have free cancellations within hours (a legal requirement) therefore the hour cancellation period is the industry standard (hardly extended)Justfly requires additional payment for a policy that they imply through their marketing language is included in their servicesVery unethical practiceWhile booking a flight through their site, the dates for the flights were unintentionally changedAfter completing the booking, the date change was noticedWhen we called to rebook and/or cancel the flights within the hour period, customer service was extremely unhelpful with long
I received an announcement newletter from klm through justfly thats nigerian do not require a visa to transit canada but I called the embassy and they said I doI tried to make a reservation but did not enter my security cvv number but my debit card was charged anyway so I decided to call and upon cancellation, they said the charges total $when I only paid $for the ticketsI was misinformed and pretty much being forced to stay with the purchaseIts unfairI tried calling klm and they said they cant do anything because it was purchased through justfly.com and when I provided my reservation number, it wasnt even my name on the ticket until I told them myselfI called justfly on the numbers I could find,put on hold for at least 60minutes each day following but they couldnt help me
I purchased a ticket through Just fly.com to travel from Omaha to TorontoUnfortunately I was late getting to the airport because of a sudden death in the familyI pleaded my case with the just fly and they are refusing to give me my money back or give me any time of creditThey are stating that they have nothing to do with it and I need to contact the airlines involved which are *** *** *** ***I am a college student and I work hard for my money and for them not help me or offer me a refund or a future credit is a huge slap to the faceBusiness should not be done this way
Total ineptness of everyone I spoke toI literally couldn't understand the foreign rep on the phoneI ended up having to book my own flight and hotelAnd then, thankfully something I noticed yesterday, the rep had my name spelled wrong on the airline ticket and hotel reservationI contacted Justfly*** to have it corrected and the rep, again in a foreign land [Why does these companies all overseas offices to hire reps you cannot understand?] simply wouldn't admit their rep was in errorI kept spelling my name for herFinally, after speaking to quite a crass supervisor, who really couldn't be bothered, I was given an address to e-mail ID to for they could reissue the ticket with British Air
I bought a ticket to Nicaragua from Justfly*** along with the flight insurance in case anything happenedAfter monitoring the news and political landscape of Nicaragua the country ended up on our government's do not fly listI filed a claim with the insurance (CSA) and they denied it because it was not a "terrorist" situationThe day I called to dispute this claim more people and a baby were shot and killed in Managua, the city I was supposed to fly intoI had also talked to a friend who's wife's family is from Managua and they said that the Nicaraguan government had recently asked the family to use their home for a vantage point and when the family didn't let them the government lit their house fire and burned it down with the family insideI explained all of this to the insurance company but they still didn't find this good enough reason to give my money backTherefore, making the insurance on the ticket I purchased pointlessI called the Copa airline directly and they were
I paid $for the ability to select my seat assignment, but they did not tell me that I needed to call the airline hours in advance in order to use itWhen I called customer service, it took minutes for them to tell me they could not refund meWhen I asked for a superviser, they said I would have to wait over minutes
Justfly*** did not clearly articulate that they charge a $change fee when I booked the flight over the phoneAt no time during the call did the agent tell me that they charge an administrative change fee of $on top of any airline change feesI have a recording of the call where the agent just states "change fees apply." Most prudent individuals would believe that *AIRLINE* change fees applyNot travel agent
I write with great disappointment of the recent treatment of Justfly company towards our situationMy husband and I are American citizens who purchased two tickets through this agency to go and visit our family in a different countryTrip was scheduled for late Jun 2017, but on May 2017, we were informed that my father-in-law had passed awayThis prompted us to contact justfly.com and change my husband's reservation to travel immediately and be able to see his father one last time before he was buriedUpon request, we provided the original death certificate, the doctor's confirmation, and the proof of relationshipWe were told by "justfly" to wait for the approval which happened hours laterBut in addition to that they asked us to wait for the airline approval and they said that might take up to hoursWe asked if they could issue a new ticket while waiting, they said that we had to pay $in addition to the price of the new ticket just for applicable fines; and that d
I bought a ticket for a flight in mid November from JustFly***I received an email confirmation, and didn't think much of itI then had to provide proof that I was leaving the country, about a month laterI used my confirmation number to print out my itinerary to no availI even went on Delta's website to look up my flight number and last nameI was not on the flightI spent around dollars, and ended up having to buy ANOTHER place ticket, not from JustFly***, obviously
I booked my flight with JustFly*** in April from LAX to YVR departing Novand returning Novwith booking number ***The problem came about during the return flightOur return flight which has booking number of *** was scheduled for 8:pm to depart VancouverIt was not until my family of tried to check in hrs that we found out that the flight was changed to 2:departureThere was no email notification or phone call from JustFly concerning this changeBecause of this change, we were not able to make the return flight causing us to incur an additional hotel night in VancouverMy family and I had two separate bookings and spent close to two hours separately with a representative from this companyThis is ridiculous business practiceI have seen other complaints from different consumers regarding this company that I wish I had seen before, this company is a total scamThe representatives are incompetent and was unable to handle issues quickly
My son is a active member of the AirforceI purchased a ticket through Justfly.com and he had to cancel due an order.I called to cancel so they charged me dollars and I was told if he used the same airline for future travel he would get a credit of the amount of his ticketWhen I called for the third time about my cancelation email they told me he would have a charge of for rebookingSo they took his plus more dollars to then tell me he owes another 200.00.This is a rip off and they don't honor the military at all.I am so done with them.Please be careful
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee,
but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is ***
The Custom Service at Justfly*** have lied to my wife and me repeatedly over the phoneThey will tell me one thing and then I will call back a day later and they will tell me something entirely differentMy wife and I purchased a ticket and then due to complications with our pregnancy, are unable to flyTherefor, we submitted a doctor's note with the medical information, including the Dr.'s license number and were told we would be receiving a refund, but have not received any confirmation in writing and have not received any confirmation that the flight has been canceledIn addition, when the rep told us we would be receiving a refund over the phone, and we asked for an email confirmation, she refusedI'm concerned that their actions are deceitful and they will continue to mislead other's unless there are consequences for their dishonestyAll we wanted, was to be refunded for our trip
I had bought a ticket from chest fly to fly from San Jose California to Los Angeles I had to cancel that flight so they gave me $credit so I want to rebook the flight from Baltimore to San Jose California and they're giving me all kind of problems trying to get this done and I'm just having a the worst day of my life with him so I just need some kind of help everytime I get somebody on the line they transfer me to a another phone and the phone rings about times and then turns off and then you on the phone I've been on the phone with them for about hours and it's just unbelievable just unbelievable and the last time I talked with *** she said well I have to check back with my supervisor who I wanted to speak to call us back and four hours which means I got to be on the phone again call and trying to reach them please help
JustFly sold airline tickets with guaranteed seat assignment but the tickets require additional charge per seat per leg for assignment in advanceThe airline says to talk with travel agent, JustFly says now that it is just a seat request and not an assignmentThe sale was over the phone $2100, not reduced fare actually full-priceAgent was very clear to assign row for both outbound and returnI've spent 6+ hours on the phone attempting to resolveOn hold repeatedly with supervisors and agents