I will be reporting this transaction to the Revdex.comThis is my email: JUSTFLY Booking: *** I made this reservation and it was $for a round trip ticket (quoted price)I added the $insurance which would have come to a total of I realize that there is a tax but NOT $worthThe amount charged to my credit card is not reflective of the conversation I had with the agent on the phoneIf you are going to charge me $-- $OVER what was quoted, then CANCEL my reservation and I will book directly with DeltaThis is not an acceptable practiceCharging me OVER what was quoted and then adding a $Taxes and Fees seems out of lineI received an email that informed me to immediately call as attention was neededThe gentleman who answered did not help me and wanted to charge me $to cancel my reservationThis is the fault of JustFly for not honoring the price that I was quotedFurther, he would not let me speak with a supervi
I looked at JustFly and the price was the same as on JetBlue so I stupidly figured let someone make a commission and booked the flight with JustflyThe bill came in for the flight plus an extra $I called to ask why and they do not accept calls you must email themI sent the email and was told I was charged for a "seating assignment fee"I never heard of such a thingI then asked to be told where on the site it tells me about this fee and they just don't answer
After being charged $to cancel my flight, I was misinformed about my options when re-bookingI thought I could rebook from a different city with my credit but I was notAlso the flight options to re-book were hundreds of dollars more than what was being advertised on their site! They did absolutely nothing to help me and now I’m out $600!
I purchased a ticket through Justfly*** on May 08, 2016, what they fail to tell me until I got to the ticket counter was that the 2ed leg of my connection flight was over booked by passengersIt was also the only flight flying out for the day, so that meant that I would be stuck there until the next dayOnce I found that out I tried to cancel my ticket on both ends but China Airlines told me I had to do it through Justfly*** and when I called Justfly*** they told me I couldn't cancel while the plane was still in routeAnyways I waited a few days and spoke to someone at Justfly*** they told me that they submitted my paper work for my refundThey also withdrew $cancelation fee that day, today is July 18, and I have still not received my refundI've called and spoke to someone on two previous occasions and they both told me that the paper work has been filed and for me to basically waitWell it's been months and still nothing, I will call them again in a few day
CUSTOMER IS IS BY FAR THE WORST I HAVE EVER DEALT WITH!!!!FIRST OF ALL, NOT ONE REPRESENTATIVE SPEAKS CLEAR ENGLISH!!SECOND, BECAUSE ENGLISH IS NOT THEIR FIRST LANGUAGE, THEY GET MAD AND HANG UP ON YOU AFTER BEING ON HOLD FOR 45MINUTES WHEN THEY MAKE A MISTAKE!!!NEVER AGAIN WILL I GO THROUGH THIS PIECE OF CRAP WEBSITE TO BOOK ANOTHER FLIGHT!!!!! IF ZERO STARS WAS AN OPTION THEN JUSTFLY GETS A -10!!!!!!!
I originally booked a flight #WNG - LAX $and realized due to a family emergency that I needed to stay longerSo I booked another flight #WNG - LAX $We I called to cancel the flight #WNG - LAX I was told that it was non-refundable (only for credit $891)The agent cancelled my flight #WNG - LAX as it was only booked min ago and told me he could use the $credit to re-book the flight for the cheaper fare + the change fee charges leaving a credit of $I thought this was wonderful and felt satisfiedHe said a confirmation email would arrive in hrsThe problem arose when the confirmation email never cameI received an email saying "Your Justfly*** Reservation ** ***) requires immediate attention" At 9pm 7/I called straight wayThe first agent sent me the booking confirmation with the total price being $1,USD, but the online version said the booking cost $No-one was able to tell me what exactly was charged to my CCIt was 10pm and
We called to upgrade our ticketsThey quoted us a very low price on upgraded seats and we agreed after confirming the price multiple timesThey cancelled our tickets for $1,987, which they said they would refund and charged us $as a cancellation feeWhen we went to book our new tickets they quoted us a price many times more than we had previously agreedThey would not reinstate our previous tickets or refund the $cancellation feeThey kept quoting company policy and seemed to take pleasure in how they had just scammed usThe person on the phone would not let us speak to anyone else eitherAt the time of writing this the refund of the original tickets had not been posted to the credit card, but the additional charges of $had been charged
This all started when I logged into my itinerary to confirm our flight times for next monthWell the site said there was an issue with the information so I had to call inI called in and was told that the layovers of my flights were changing, and I asked if it was possible to change the date of the return flightDuring the discussion they said it would cost $per person to adjust the flight, so I told them to hold on for a second until I received confirmation from my wifeDuring that time they said they would adjust the change fee to $per person so it would've been only a difference of $from what we paid originally which was $back in FebThey gave me an amount of $that they were going to charge my card, well looking back at it I was charge $in Feb so when was my refund going to be issuedI called again today and they stated that this was all disclosed to me yesterday and there was nothing that could be done even after a manager "investigated" the cal
I paid $for the ability to select my seat assignment, but they did not tell me that I needed to call the airline hours in advance in order to use itWhen I called customer service, it took minutes for them to tell me they could not refund meWhen I asked for a superviser, they said I would have to wait over minutes
I cancelled my flight with justfly last year and I have been trying to use my travel credit which was given by the agent but they are telling me a different story now saying I can not use it
I bought a ticket and it's insurance option from Justfly***I put in the schedule that I needed and they somehow registered it incorrectly, immediately afterwards I called to see if it could be re-scheduledThey said no but because I had bought the insurance they can give me a refund and that I should just buy another ticket while that processesAfter I bought the second ticket they called me that they could not give me my money back, rather only receive it back in credit within my account but in the end they failed to even do that and registered the ticket as if it was usedI called multiple times trying attempting to get this figured out but in the end they just ended up taking both the ticket money and the insurance money
I tried to purchase airline tickets from justfly*** on May 24, my card was declinedI made several more attempts on May and received "credit card declined" emailsHowever, as I learned, my card was charged $4,The tickets were not providedWhen I called justfly.com, I asked them to either provide the tickets or refund the moneyThey were unable to find the charge but promised to refund the moneyIt's been days and I am out $4,It was a debit card, which means they took that money out of my checking accountI need that money urgentlyI believe those people are either crooks or completely incompetentIt's very hard to talk to them, their phone reception is terrible and unclear and there is communication backI am out more than $4K and I don't know how to pay my mortgage now!
Wow, where do I beginThe departure city of my flight was changed entirely after a flight I booked was cancelledI booked this through justfly and they never contacted me about the change, I just happened to see it on my own mere days before my international trip! I would have went to the wrong airport! When I called I received the new itinerary (the original flight was direct the new one was not) when I brought up feeling like I should receive a little compensation for the inconvenience and huge oversight the tables turnedThe supervisor kept saying “on this one, I am sorry” followed by claiming that the airline never notified them of the cancellation despite the first woman I spoke to about the new itinerary telling me the exact date on which they were notified by the airline of the cancelled flightI contacted the airline and they were quick to blame the agencyAlso when I mention compensation I mean, I would have been satisfied with a $Amex gift card or anything that said,
I had to change a flight due to a death in the familyAfter much back-and-forth, I was able to communicate to a supervisor that at the time of changing the flight, I would be refunded both the $change fee and the $WestJet penalty feeAt that time the supervisor refunded the $due to "misinformation", but informed me that I needed to call WestJet for the $I called; WestJet told me absolutely not - Justfly collected that fee, not them, and I needed to take it up with themI had an incredibly stressful conversation with a supervisor, in which I was given four or five completely different reasons why they couldn't refund the fee, some of which approached ridiculousNeedless to say, I wasn't successful
my flight was on 8/23/on 8/22/i was admitted to hospital on emergency surgery on 8/23/i was in surgery my wife and daughter try numerous times to call them and let them know about the situation they REFUSE to talk to them after two days I was able to talk with them and the bounce me all around but never reinstate my flight , I believe there is a federal law that states in the event of medical issues my booking should bee reinstate they refuse to do anything all they said was call the insurance and you get reimburse so now out off that I pay they saying im only going to get and this is going to take more than day to get why can any one do something about them this is HWY robbery why can the law look after them this is not should bee allowed in this country there is rules and regulations
I canceled my flight within hours and was given a partial refund of on 8/10/16, however, I have called twice in reference to the remaining and was assured both times that it would be refunded to my account shortlyThis has not happened as of this dateMy issue was that the seating club arrangement club was advertised as $or $9, but they actually withdrew $from my account which is advertisingThese are very dishonest peopleThe booking number is ***, 8/7/Thank you for looking into this matter
I purchased an airline ticket from them to the *** for $*** *** and also a $fee chargeDue to health issues, I can't goThe ticket is non refundable so I asked for creditJustfly.com said there is no credit and that I was out my moneyAfter several calls with this story, they changed their story and said the airline has to issue itI called the airline and they say credit is issued but it has to be by justfly.comAfter going back and forth numerous times, I checked the airlines site and it says their policy is justfly.com has toJustfly then changed their story and said they would issue it but on Aug when I spoke to *** he said he would issue it and send an email confirming itNo email arrivedI checked on line, the ticket is still activeI called again today, spoke with ***, he said he would issue a refund, put me on hold for minutes and then hung up on meSo then I talked to ***, livid because these people lie, lie, lie to avoid giving you yo
NEVER AGAIN!!! Wish I checked Revdex.com.org firstIt clearly warns you of previous complaintsThis site is horrible and misleading! Customer service was a complete run aroundI'm disappointed that Kayak would allow such a scam on their siteThrough out the site it advertises free cancellation with hoursI even bought the travelers insurance offered with my flightOnly hidden in terms of serves does it ever mention post hours of booking your flight that there is a cancellation $feeThere are side note asterisks after checkout that mention fees for changes and cancellationsNone of them mention the post hour $feeCustomer service was horrible
Today is 07/I bought a ticket on line few minutes ago once I press confirmed I realize I misspelled my name by one letter I then called the the costumer service department and I was told that I have to pay $ dollar in other for them to correct change the one letter in my nameI requested to speak to supervisor so they left me on the phone for minutes waitingThis needs to be address
I have purchased tickets from justfly about weeks agobooking number was *** days later I have cancelled these tickets .website guaranteed refund back to my card and $ cancellation fee Instead I have received $ cancellation fee and credit line I would like to receive refund
I will be reporting this transaction to the Revdex.comThis is my email: JUSTFLY Booking: *** I made this reservation and it was $for a round trip ticket (quoted price)I added the $insurance which would have come to a total of I realize that there is a tax but NOT $worthThe amount charged to my credit card is not reflective of the conversation I had with the agent on the phoneIf you are going to charge me $-- $OVER what was quoted, then CANCEL my reservation and I will book directly with DeltaThis is not an acceptable practiceCharging me OVER what was quoted and then adding a $Taxes and Fees seems out of lineI received an email that informed me to immediately call as attention was neededThe gentleman who answered did not help me and wanted to charge me $to cancel my reservationThis is the fault of JustFly for not honoring the price that I was quotedFurther, he would not let me speak with a supervi
I looked at JustFly and the price was the same as on JetBlue so I stupidly figured let someone make a commission and booked the flight with JustflyThe bill came in for the flight plus an extra $I called to ask why and they do not accept calls you must email themI sent the email and was told I was charged for a "seating assignment fee"I never heard of such a thingI then asked to be told where on the site it tells me about this fee and they just don't answer
After being charged $to cancel my flight, I was misinformed about my options when re-bookingI thought I could rebook from a different city with my credit but I was notAlso the flight options to re-book were hundreds of dollars more than what was being advertised on their site! They did absolutely nothing to help me and now I’m out $600!
I purchased a ticket through Justfly*** on May 08, 2016, what they fail to tell me until I got to the ticket counter was that the 2ed leg of my connection flight was over booked by passengersIt was also the only flight flying out for the day, so that meant that I would be stuck there until the next dayOnce I found that out I tried to cancel my ticket on both ends but China Airlines told me I had to do it through Justfly*** and when I called Justfly*** they told me I couldn't cancel while the plane was still in routeAnyways I waited a few days and spoke to someone at Justfly*** they told me that they submitted my paper work for my refundThey also withdrew $cancelation fee that day, today is July 18, and I have still not received my refundI've called and spoke to someone on two previous occasions and they both told me that the paper work has been filed and for me to basically waitWell it's been months and still nothing, I will call them again in a few day
CUSTOMER IS IS BY FAR THE WORST I HAVE EVER DEALT WITH!!!!FIRST OF ALL, NOT ONE REPRESENTATIVE SPEAKS CLEAR ENGLISH!!SECOND, BECAUSE ENGLISH IS NOT THEIR FIRST LANGUAGE, THEY GET MAD AND HANG UP ON YOU AFTER BEING ON HOLD FOR 45MINUTES WHEN THEY MAKE A MISTAKE!!!NEVER AGAIN WILL I GO THROUGH THIS PIECE OF CRAP WEBSITE TO BOOK ANOTHER FLIGHT!!!!! IF ZERO STARS WAS AN OPTION THEN JUSTFLY GETS A -10!!!!!!!
I originally booked a flight #WNG - LAX $and realized due to a family emergency that I needed to stay longerSo I booked another flight #WNG - LAX $We I called to cancel the flight #WNG - LAX I was told that it was non-refundable (only for credit $891)The agent cancelled my flight #WNG - LAX as it was only booked min ago and told me he could use the $credit to re-book the flight for the cheaper fare + the change fee charges leaving a credit of $I thought this was wonderful and felt satisfiedHe said a confirmation email would arrive in hrsThe problem arose when the confirmation email never cameI received an email saying "Your Justfly*** Reservation ** ***) requires immediate attention" At 9pm 7/I called straight wayThe first agent sent me the booking confirmation with the total price being $1,USD, but the online version said the booking cost $No-one was able to tell me what exactly was charged to my CCIt was 10pm and
We called to upgrade our ticketsThey quoted us a very low price on upgraded seats and we agreed after confirming the price multiple timesThey cancelled our tickets for $1,987, which they said they would refund and charged us $as a cancellation feeWhen we went to book our new tickets they quoted us a price many times more than we had previously agreedThey would not reinstate our previous tickets or refund the $cancellation feeThey kept quoting company policy and seemed to take pleasure in how they had just scammed usThe person on the phone would not let us speak to anyone else eitherAt the time of writing this the refund of the original tickets had not been posted to the credit card, but the additional charges of $had been charged
This all started when I logged into my itinerary to confirm our flight times for next monthWell the site said there was an issue with the information so I had to call inI called in and was told that the layovers of my flights were changing, and I asked if it was possible to change the date of the return flightDuring the discussion they said it would cost $per person to adjust the flight, so I told them to hold on for a second until I received confirmation from my wifeDuring that time they said they would adjust the change fee to $per person so it would've been only a difference of $from what we paid originally which was $back in FebThey gave me an amount of $that they were going to charge my card, well looking back at it I was charge $in Feb so when was my refund going to be issuedI called again today and they stated that this was all disclosed to me yesterday and there was nothing that could be done even after a manager "investigated" the cal
I paid $for the ability to select my seat assignment, but they did not tell me that I needed to call the airline hours in advance in order to use itWhen I called customer service, it took minutes for them to tell me they could not refund meWhen I asked for a superviser, they said I would have to wait over minutes
I cancelled my flight with justfly last year and I have been trying to use my travel credit which was given by the agent but they are telling me a different story now saying I can not use it
I bought a ticket and it's insurance option from Justfly***I put in the schedule that I needed and they somehow registered it incorrectly, immediately afterwards I called to see if it could be re-scheduledThey said no but because I had bought the insurance they can give me a refund and that I should just buy another ticket while that processesAfter I bought the second ticket they called me that they could not give me my money back, rather only receive it back in credit within my account but in the end they failed to even do that and registered the ticket as if it was usedI called multiple times trying attempting to get this figured out but in the end they just ended up taking both the ticket money and the insurance money
I tried to purchase airline tickets from justfly*** on May 24, my card was declinedI made several more attempts on May and received "credit card declined" emailsHowever, as I learned, my card was charged $4,The tickets were not providedWhen I called justfly.com, I asked them to either provide the tickets or refund the moneyThey were unable to find the charge but promised to refund the moneyIt's been days and I am out $4,It was a debit card, which means they took that money out of my checking accountI need that money urgentlyI believe those people are either crooks or completely incompetentIt's very hard to talk to them, their phone reception is terrible and unclear and there is communication backI am out more than $4K and I don't know how to pay my mortgage now!
Wow, where do I beginThe departure city of my flight was changed entirely after a flight I booked was cancelledI booked this through justfly and they never contacted me about the change, I just happened to see it on my own mere days before my international trip! I would have went to the wrong airport! When I called I received the new itinerary (the original flight was direct the new one was not) when I brought up feeling like I should receive a little compensation for the inconvenience and huge oversight the tables turnedThe supervisor kept saying “on this one, I am sorry” followed by claiming that the airline never notified them of the cancellation despite the first woman I spoke to about the new itinerary telling me the exact date on which they were notified by the airline of the cancelled flightI contacted the airline and they were quick to blame the agencyAlso when I mention compensation I mean, I would have been satisfied with a $Amex gift card or anything that said,
I had to change a flight due to a death in the familyAfter much back-and-forth, I was able to communicate to a supervisor that at the time of changing the flight, I would be refunded both the $change fee and the $WestJet penalty feeAt that time the supervisor refunded the $due to "misinformation", but informed me that I needed to call WestJet for the $I called; WestJet told me absolutely not - Justfly collected that fee, not them, and I needed to take it up with themI had an incredibly stressful conversation with a supervisor, in which I was given four or five completely different reasons why they couldn't refund the fee, some of which approached ridiculousNeedless to say, I wasn't successful
my flight was on 8/23/on 8/22/i was admitted to hospital on emergency surgery on 8/23/i was in surgery my wife and daughter try numerous times to call them and let them know about the situation they REFUSE to talk to them after two days I was able to talk with them and the bounce me all around but never reinstate my flight , I believe there is a federal law that states in the event of medical issues my booking should bee reinstate they refuse to do anything all they said was call the insurance and you get reimburse so now out off that I pay they saying im only going to get and this is going to take more than day to get why can any one do something about them this is HWY robbery why can the law look after them this is not should bee allowed in this country there is rules and regulations
I canceled my flight within hours and was given a partial refund of on 8/10/16, however, I have called twice in reference to the remaining and was assured both times that it would be refunded to my account shortlyThis has not happened as of this dateMy issue was that the seating club arrangement club was advertised as $or $9, but they actually withdrew $from my account which is advertisingThese are very dishonest peopleThe booking number is ***, 8/7/Thank you for looking into this matter
I purchased an airline ticket from them to the *** for $*** *** and also a $fee chargeDue to health issues, I can't goThe ticket is non refundable so I asked for creditJustfly.com said there is no credit and that I was out my moneyAfter several calls with this story, they changed their story and said the airline has to issue itI called the airline and they say credit is issued but it has to be by justfly.comAfter going back and forth numerous times, I checked the airlines site and it says their policy is justfly.com has toJustfly then changed their story and said they would issue it but on Aug when I spoke to *** he said he would issue it and send an email confirming itNo email arrivedI checked on line, the ticket is still activeI called again today, spoke with ***, he said he would issue a refund, put me on hold for minutes and then hung up on meSo then I talked to ***, livid because these people lie, lie, lie to avoid giving you yo
NEVER AGAIN!!! Wish I checked Revdex.com.org firstIt clearly warns you of previous complaintsThis site is horrible and misleading! Customer service was a complete run aroundI'm disappointed that Kayak would allow such a scam on their siteThrough out the site it advertises free cancellation with hoursI even bought the travelers insurance offered with my flightOnly hidden in terms of serves does it ever mention post hours of booking your flight that there is a cancellation $feeThere are side note asterisks after checkout that mention fees for changes and cancellationsNone of them mention the post hour $feeCustomer service was horrible
Today is 07/I bought a ticket on line few minutes ago once I press confirmed I realize I misspelled my name by one letter I then called the the costumer service department and I was told that I have to pay $ dollar in other for them to correct change the one letter in my nameI requested to speak to supervisor so they left me on the phone for minutes waitingThis needs to be address
I have purchased tickets from justfly about weeks agobooking number was *** days later I have cancelled these tickets .website guaranteed refund back to my card and $ cancellation fee Instead I have received $ cancellation fee and credit line I would like to receive refund