I booked a flight with justfly***I was slightly suspicious as the flight/rates were not published on the airlines website (Air Moroc)However, I contacted the agency and was assured the flight was properly bookedAbout a month ago I received an email from Air Moroc saying that changes had been made to the reservationWhen I contacted the airline directly, they said I would be able to receive a full refund, as I didn't get what I paid forI am currently on hold for the 5th time with this airlineEach time, they promise to have a manager call me back, and claim to be unable to connect me with a manager directlyI have been on hold for upwards of hours combinedI suspect this is a scam of some kind, since I have never connected with anyone able to assist meThe representatives claim they are waiting to get in touch with the airline, but they have been saying that for days, and it took me less than minutes to connect with the airline myself
My wife and I booked two flight through the company JustFly*** to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly*** booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since
When I booked a flight I by phone I was not told that I was being booked a basic economy flight which means that I could not have a free carry on I would have to check my baggage and pay a feeIf it was explained to me I would have selected another ticket I tried calling the company and they were unwilling to work with me
Now I have to pay to take my baggage an expense I did not have in my budget
Please do not use this service After receiving my flight confirmation, I noticed our return home date was wrongIt was not the date I had just booked It had been changed by their company The date booked for our return flight was suppose to be in October My confirmation email said it was Thanksgiving day As if I wouldnt have noticed that before confirming my flightsI called them, they told me it would cost an extra per person to change our return home flight After reading reviews, I realized this and many other negative things have happened to other people who used Justfly.comWhat a horrible company
I have tried to use this website to book a flight and multiple times it lists the flight as one price, then once I take the time to enter in ALL my info, it tells me the price has doubled now and asks me if I would like to purchase this ticketThankfully I could cancel, but it was ridiculous I thought it could have possibly been a glitch in their system but yet hours later, the same flight was there, listed at the original low priceAnd again, they attempted to double the priceNever again
I booked a flight on just fly*** on Thursday August 23rd booking * ***I went through the whole booking process, I added the insurance to my booking which brought the total balance to $the price was lower before I added the insuranceThen when I got my confirmation emails the insurance was not added to my booking & my middle name was moved next to my first nameAs soon as I noticed it the very same day, I called & spoke to Jhud employee *** who had a very strong accent that I could barely understandI explained what had happen & was told by Jhud that its their policy they cant move my middle name to where it goes unless I pay a cancellation fee of $I refused to do that because as I explained I know how my name is on my passport ( this is not my first time flying) and that it should be correctedThe agent told me it couldnt be done & if I didnt change it I wouldnt be able to flyI asked for a supervisor I was placed on hold like or time
In March of we booked tickets for to fly to Guatemala in Jan for 2, I bought the extended cancellation protection for In December I attempted to reschedule/cancel this reservation due to a death in the family, and a birth in the family I was told that the "extended" cancellation policy only covered me for hrs after making the reservation in March I tried to reschedule for July of They were not willing to do this for less than almost double of what my original reservation cost I was then told that even a month and days early I could NOT cancel this reservation I was further told that I could only receive a travel voucher good for year from the date of the original booking, and even this travel voucher cost me And I have to book now before March 7, or lose the entire amountI will NEVER book with JustFly again, and I STRONGLY recommend that no one else does eitherAnd to top it all off, ***, who handles the reviews for JustFly, won’t LET me post a bad review
Me and my husband booked premium economy flights from JustFlyWe called the airline to ask what is included to it and found out that the flights we booked were actually light economy, meaning that not even a bag was included in the price, nor better seats or mealsJustfly kept saying that the flights have premium economy benefitsWe spent hours on phone Justfly to solve this issue and all we were offered is no-fee cancellation of flights, even if we had legal documents in front of us (tickets) that stated that we have premium economyThe JustFly supervisor we spoke with was not sorry about this mistake and did not offer any kind of compensationThe worst experience ever and completely untrustworthy companyDo NOT use them ever
I have booked travel on many third party sites, but my experience with JustFly was the worst I have ever hadMy flight for Columbus day weekend ended up being confirmed for two weeks laterIt was not clear in the booking process that they were shifting my search for flights to a different date(same flights, same airlines, same day of the week, but two weeks later.) They offered me nothingNo refund, no opportunity to change the flight to a future dayAbsolutely nothingThe worst by farMy advise; stay away from JustFly!
I booked a fare online at the JustFly website and selected a departure date of September 15th with a return date of September 17th However the confirmation provided to me after the purchase was with a return date of December 17th I immediately called customer service to let them know about the technical malfunction of their website and request a refundThey told me they would charge me $to cancel the flight I had made minutes priorThe representative I spoke with would not provide an agent ID or identifier other than the name JessI spoke with her at approximately 1pm on Wednesday September 6thShe told me that their is no problem with the system without even checking with anyoneI asked to speak with a supervisor and she told me I could not and would simply receive the same rejected request for a refundI asked again and she put me on hold for minuteWhen she returned she said her supervisor said they could charge me a $feeI told her that was still
TOTAL RIP OFF PLACE I booked a flight with them, later found out they were $more then direct booking with *** airlinesI tried to make a change $cancellation fee and only credit on there siteNEVER EVER AGAIN, STAY AWAY!
On 4/24/I booked two flights through Justfly***, Booking Reference Number ***A total of $1,was charged to my credit card in four separate charges - two charges of $on 4/27/for airfare, $for the booking and insurance and two charges of $for seat assignmentsAll of the charges were authorized and processed by Justfly***On May 7, I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalidA refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection feesI called and demanded a full refund for everything I was charged and they refusedTo date I have received a refund of the two $charges onlyThey were unable to deliver the flight I had purchased, and they need to refund all of my money
I booked travel arrangements for my parents with justfly.com to travel to RussiaMy parents are both elderly and both have cancerThey traveled to visit with their grandchildren likely for the last time, otherwise they don’t travel any moreI requested wheelchair accommodations for both of them but the agency did not relate the information properly to the airlinesLuckily, I travelled with my parents on the outbound trip and was able to remedy the situationEven so, LA airport turned out to be very difficult to navigate with wheel chairsWe had to change terminals and the only way to do it with wheelchairs is to go outside and use special buses dedicated to people with disabilitiesBuses were not equipped with wheelchair ramps for some reasonSince my parents will have to travel on their own on their back to Seattle I called the airlines and tried to change their flightI was told I have to call the agency that issued their ticketsI called justfly.com customer service number
I booked round trip flights and the dates are wrongThe dates I selected are not what the confirmation showsShould be from Oct leaving NYC to Lisbon, PortugalLeave Lisbon Oct to BARCELONA, Spain and return 10/to NYCThe reservation has us leaving Lisbon on the 10thAfter numerous calls since January I have been unsuccessful in getting this company to fix the issue They have even promised to call me back with a resolution Manu times and havent and now they asked me to submit a claim with my travel I esurance to resolve the issueThis is why I have no choice but to file this complaint
This is my first time booking with JustFly*** and it was a terrible experience to say the leastWe bought a flight from Atlanta to Denver, paid online with the site, and received a flight itinerary via emailSoon after I receive a phone call to further verify the flight reservation and truly felt all was wellThe problem arose when we got to the airport and found that our flight was never booked even after being verifiedThe receptionist informed us that our reservation nor did it even exist and that she had never heard of such a travel agencyOf course we tried to get in touch with someone from JustFly to help rectify the issue an in a nutshell I was told there’s nothing they could do but make us another flightThis incident caused my very close friend to lose his job and set my family back trying to scramble and figure out what to do nextPlease don’t use this site it has been a nightmare to say the leastThey showed how very unprofessional they are and had us very concerned that we had or have been scammed
hi I bought ticket memphis to toronto they carged me extra $i called them for refund and they refunded and told me I will get refund in 5-days I never get refund I keep calling them they say already issued the refund after days I still not received they told me to call my bank for enquirer bank told me they have no control on refund it come automatically I think they never made any refund they just scamming me
In January I booked flights thru Justfly on Jetblue from Newark, NJ to Mexico City for my son and myself for March and April Not too long after that I experienced heart problems and after days of testing in the hospital I found out that I need to have an aortic valve replacement, which will take place on February After speaking with Justfly, I managed to get the flights postponed for up to one year from the purchase dateHowever, Justfly charged our debit account for $($per ticket) without notifying me of said chargeI've tried to have them rescind the charge during calls, to no availTheir strategy of very long wait times and needing to again and again hear my story is wearing me down, as is most likely what they're trying to doThey will also not let me hear the recording where they claimed to have informed me of the charge, which they did not
We had to cancel our trip due to a medical emergencyUnfortunately, we had not purchased insuranceThis was the first time this had happenedWe did get a voucher to rebook with a $cancellation feeHowever, when I tried to rebook, I was told there would be another $fee for both of us ($400) to rebookThey blamed it on the airline and said it couldn't be waivedI checked with the airline and they said that was not trueI'lll never use Justly again!
Misleading advertising practicesI purchased an air ticket to an international destination on justly*** based on the representation that it was a non-stop flight (in fact the itinerary I have from them states it to be a non stop flight)It turns out that the flight has a hidden stop on my return journey to the US, to refuel for two hours (and passengers will not disembark)The definition of a non stop flight is "one that does not have any intermediate stops"Moreover, the refueling stop cannot be cited as one that is necessary to be made on any flight of this distance because the duration of flight is too long to be made without refueling - as my outbound flight on this ticket, with the same carrier and between the same destinations flies non stopUnscrupulous companies like justly*** lure prospective passengers into lower fares by making inaccurate disclosures of what they are actually being soldI would speculate that their prices are in fact no lower than any others - but th
I booked a flight with justfly***I was slightly suspicious as the flight/rates were not published on the airlines website (Air Moroc)However, I contacted the agency and was assured the flight was properly bookedAbout a month ago I received an email from Air Moroc saying that changes had been made to the reservationWhen I contacted the airline directly, they said I would be able to receive a full refund, as I didn't get what I paid forI am currently on hold for the 5th time with this airlineEach time, they promise to have a manager call me back, and claim to be unable to connect me with a manager directlyI have been on hold for upwards of hours combinedI suspect this is a scam of some kind, since I have never connected with anyone able to assist meThe representatives claim they are waiting to get in touch with the airline, but they have been saying that for days, and it took me less than minutes to connect with the airline myself
My wife and I booked two flight through the company JustFly*** to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly*** booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since
When I booked a flight I by phone I was not told that I was being booked a basic economy flight which means that I could not have a free carry on I would have to check my baggage and pay a feeIf it was explained to me I would have selected another ticket I tried calling the company and they were unwilling to work with me
Now I have to pay to take my baggage an expense I did not have in my budget
Please do not use this service After receiving my flight confirmation, I noticed our return home date was wrongIt was not the date I had just booked It had been changed by their company The date booked for our return flight was suppose to be in October My confirmation email said it was Thanksgiving day As if I wouldnt have noticed that before confirming my flightsI called them, they told me it would cost an extra per person to change our return home flight After reading reviews, I realized this and many other negative things have happened to other people who used Justfly.comWhat a horrible company
I have tried to use this website to book a flight and multiple times it lists the flight as one price, then once I take the time to enter in ALL my info, it tells me the price has doubled now and asks me if I would like to purchase this ticketThankfully I could cancel, but it was ridiculous I thought it could have possibly been a glitch in their system but yet hours later, the same flight was there, listed at the original low priceAnd again, they attempted to double the priceNever again
I had to cancel a flight due to a health issue and cannot get ahold of a person to speak to for a refund of flight fees
I booked a flight on just fly*** on Thursday August 23rd booking * ***I went through the whole booking process, I added the insurance to my booking which brought the total balance to $the price was lower before I added the insuranceThen when I got my confirmation emails the insurance was not added to my booking & my middle name was moved next to my first nameAs soon as I noticed it the very same day, I called & spoke to Jhud employee *** who had a very strong accent that I could barely understandI explained what had happen & was told by Jhud that its their policy they cant move my middle name to where it goes unless I pay a cancellation fee of $I refused to do that because as I explained I know how my name is on my passport ( this is not my first time flying) and that it should be correctedThe agent told me it couldnt be done & if I didnt change it I wouldnt be able to flyI asked for a supervisor I was placed on hold like or time
In March of we booked tickets for to fly to Guatemala in Jan for 2, I bought the extended cancellation protection for In December I attempted to reschedule/cancel this reservation due to a death in the family, and a birth in the family I was told that the "extended" cancellation policy only covered me for hrs after making the reservation in March I tried to reschedule for July of They were not willing to do this for less than almost double of what my original reservation cost I was then told that even a month and days early I could NOT cancel this reservation I was further told that I could only receive a travel voucher good for year from the date of the original booking, and even this travel voucher cost me And I have to book now before March 7, or lose the entire amountI will NEVER book with JustFly again, and I STRONGLY recommend that no one else does eitherAnd to top it all off, ***, who handles the reviews for JustFly, won’t LET me post a bad review
Me and my husband booked premium economy flights from JustFlyWe called the airline to ask what is included to it and found out that the flights we booked were actually light economy, meaning that not even a bag was included in the price, nor better seats or mealsJustfly kept saying that the flights have premium economy benefitsWe spent hours on phone Justfly to solve this issue and all we were offered is no-fee cancellation of flights, even if we had legal documents in front of us (tickets) that stated that we have premium economyThe JustFly supervisor we spoke with was not sorry about this mistake and did not offer any kind of compensationThe worst experience ever and completely untrustworthy companyDo NOT use them ever
I have booked travel on many third party sites, but my experience with JustFly was the worst I have ever hadMy flight for Columbus day weekend ended up being confirmed for two weeks laterIt was not clear in the booking process that they were shifting my search for flights to a different date(same flights, same airlines, same day of the week, but two weeks later.) They offered me nothingNo refund, no opportunity to change the flight to a future dayAbsolutely nothingThe worst by farMy advise; stay away from JustFly!
I booked a fare online at the JustFly website and selected a departure date of September 15th with a return date of September 17th However the confirmation provided to me after the purchase was with a return date of December 17th I immediately called customer service to let them know about the technical malfunction of their website and request a refundThey told me they would charge me $to cancel the flight I had made minutes priorThe representative I spoke with would not provide an agent ID or identifier other than the name JessI spoke with her at approximately 1pm on Wednesday September 6thShe told me that their is no problem with the system without even checking with anyoneI asked to speak with a supervisor and she told me I could not and would simply receive the same rejected request for a refundI asked again and she put me on hold for minuteWhen she returned she said her supervisor said they could charge me a $feeI told her that was still
TOTAL RIP OFF PLACE I booked a flight with them, later found out they were $more then direct booking with *** airlinesI tried to make a change $cancellation fee and only credit on there siteNEVER EVER AGAIN, STAY AWAY!
On 4/24/I booked two flights through Justfly***, Booking Reference Number ***A total of $1,was charged to my credit card in four separate charges - two charges of $on 4/27/for airfare, $for the booking and insurance and two charges of $for seat assignmentsAll of the charges were authorized and processed by Justfly***On May 7, I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalidA refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection feesI called and demanded a full refund for everything I was charged and they refusedTo date I have received a refund of the two $charges onlyThey were unable to deliver the flight I had purchased, and they need to refund all of my money
I booked travel arrangements for my parents with justfly.com to travel to RussiaMy parents are both elderly and both have cancerThey traveled to visit with their grandchildren likely for the last time, otherwise they don’t travel any moreI requested wheelchair accommodations for both of them but the agency did not relate the information properly to the airlinesLuckily, I travelled with my parents on the outbound trip and was able to remedy the situationEven so, LA airport turned out to be very difficult to navigate with wheel chairsWe had to change terminals and the only way to do it with wheelchairs is to go outside and use special buses dedicated to people with disabilitiesBuses were not equipped with wheelchair ramps for some reasonSince my parents will have to travel on their own on their back to Seattle I called the airlines and tried to change their flightI was told I have to call the agency that issued their ticketsI called justfly.com customer service number
I booked round trip flights and the dates are wrongThe dates I selected are not what the confirmation showsShould be from Oct leaving NYC to Lisbon, PortugalLeave Lisbon Oct to BARCELONA, Spain and return 10/to NYCThe reservation has us leaving Lisbon on the 10thAfter numerous calls since January I have been unsuccessful in getting this company to fix the issue They have even promised to call me back with a resolution Manu times and havent and now they asked me to submit a claim with my travel I esurance to resolve the issueThis is why I have no choice but to file this complaint
This is my first time booking with JustFly*** and it was a terrible experience to say the leastWe bought a flight from Atlanta to Denver, paid online with the site, and received a flight itinerary via emailSoon after I receive a phone call to further verify the flight reservation and truly felt all was wellThe problem arose when we got to the airport and found that our flight was never booked even after being verifiedThe receptionist informed us that our reservation nor did it even exist and that she had never heard of such a travel agencyOf course we tried to get in touch with someone from JustFly to help rectify the issue an in a nutshell I was told there’s nothing they could do but make us another flightThis incident caused my very close friend to lose his job and set my family back trying to scramble and figure out what to do nextPlease don’t use this site it has been a nightmare to say the leastThey showed how very unprofessional they are and had us very concerned that we had or have been scammed
hi I bought ticket memphis to toronto they carged me extra $i called them for refund and they refunded and told me I will get refund in 5-days I never get refund I keep calling them they say already issued the refund after days I still not received they told me to call my bank for enquirer bank told me they have no control on refund it come automatically I think they never made any refund they just scamming me
In January I booked flights thru Justfly on Jetblue from Newark, NJ to Mexico City for my son and myself for March and April Not too long after that I experienced heart problems and after days of testing in the hospital I found out that I need to have an aortic valve replacement, which will take place on February After speaking with Justfly, I managed to get the flights postponed for up to one year from the purchase dateHowever, Justfly charged our debit account for $($per ticket) without notifying me of said chargeI've tried to have them rescind the charge during calls, to no availTheir strategy of very long wait times and needing to again and again hear my story is wearing me down, as is most likely what they're trying to doThey will also not let me hear the recording where they claimed to have informed me of the charge, which they did not
We had to cancel our trip due to a medical emergencyUnfortunately, we had not purchased insuranceThis was the first time this had happenedWe did get a voucher to rebook with a $cancellation feeHowever, when I tried to rebook, I was told there would be another $fee for both of us ($400) to rebookThey blamed it on the airline and said it couldn't be waivedI checked with the airline and they said that was not trueI'lll never use Justly again!
Misleading advertising practicesI purchased an air ticket to an international destination on justly*** based on the representation that it was a non-stop flight (in fact the itinerary I have from them states it to be a non stop flight)It turns out that the flight has a hidden stop on my return journey to the US, to refuel for two hours (and passengers will not disembark)The definition of a non stop flight is "one that does not have any intermediate stops"Moreover, the refueling stop cannot be cited as one that is necessary to be made on any flight of this distance because the duration of flight is too long to be made without refueling - as my outbound flight on this ticket, with the same carrier and between the same destinations flies non stopUnscrupulous companies like justly*** lure prospective passengers into lower fares by making inaccurate disclosures of what they are actually being soldI would speculate that their prices are in fact no lower than any others - but th